Database Users

Sound issues - Cutting out

Hi guys,
I got a new S7 due to breaking the screen on my last one and I seem to be experiencing some strange issues with audio.
In pokemon go for example, sometimes the sound effects will be normal, other times only part of the sounds will play. YouTube seems to often play 5 seconds of a video with audio before it just cuts out.
I haven't been able to identify any consistency and if I click through random apps and go back to YouTube, sometimes the audio will be fine again.
Never had this issue before. Has anybody experienced this?
Cheers

mmotti said:
Hi guys,
I got a new S7 due to breaking the screen on my last one and I seem to be experiencing some strange issues with audio.
In pokemon go for example, sometimes the sound effects will be normal, other times only part of the sounds will play. YouTube seems to often play 5 seconds of a video with audio before it just cuts out.
I haven't been able to identify any consistency and if I click through random apps and go back to YouTube, sometimes the audio will be fine again.
Never had this issue before. Has anybody experienced this?
Cheers
Click to expand...
Click to collapse
I'm currently experiencing it with Google Play music, a notification says there was a problem with the playback. I think it might be something to do with the upscaler or the adapt sound if you have either enabled?

Snow Cat123 said:
I'm currently experiencing it with Google Play music, a notification says there was a problem with the playback. I think it might be something to do with the upscaler or the adapt sound if you have either enabled?
Click to expand...
Click to collapse
I don't think I've got either enabled.
Just tried a factory reset and fired up YouTube and it happened straight away. No sound.
Agh! So irritating.

mmotti said:
Hi guys,
I got a new S7 due to breaking the screen on my last one and I seem to be experiencing some strange issues with audio.
In pokemon go for example, sometimes the sound effects will be normal, other times only part of the sounds will play. YouTube seems to often play 5 seconds of a video with audio before it just cuts out.
I haven't been able to identify any consistency and if I click through random apps and go back to YouTube, sometimes the audio will be fine again.
Never had this issue before. Has anybody experienced this?
Cheers
Click to expand...
Click to collapse
I have the same exact issue after the last update 1 or 2 days ago. Personally I think it's because of the update. I didn't have the issue before it. Drives me absolute mad.

Ah, perhaps that's what it is. I hadn't picked up the ota on my other device.
I hope it's that at least. Would hate to have to go through the process of a replacement phone.
Edit: just as an update... I called Samsung today and after being passed around several different departments, and confirming troubleshooting steps, they've determined that the device may be faulty and I'm going to have to go through the replacement process. I don't know if this is just a bad timing in receiving the phone exactly when a bad update comes out of whether it's a faulty unit. I guess I'll find out by the end of next week when I receive the replacement!

mmotti said:
Ah, perhaps that's what it is. I hadn't picked up the ota on my other device.
I hope it's that at least. Would hate to have to go through the process of a replacement phone.
Edit: just as an update... I called Samsung today and after being passed around several different departments, and confirming troubleshooting steps, they've determined that the device may be faulty and I'm going to have to go through the replacement process. I don't know if this is just a bad timing in receiving the phone exactly when a bad update comes out of whether it's a faulty unit. I guess I'll find out by the end of next week when I receive the replacement!
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Click to collapse
I think the bug is coming from uhq upscaler. Iam on sm-g930f and experienxing the same ****. Anyways when i use soundcloud it cuts out just for a sec and the longer i play music on soundcloud the more cuttings are at the playback. Its freakin annoying though

Unpredictable music play back errors

Hi guys! I got my self 2 of these bad boys the other day from AT&T. A silver model and a titanium model. This is the first time I've seen this issue so I am seeking some help. My silver model started to have play back error for google play music and youtube - this causes the phone to not have any audio at all until I reboot the phone. Even when I go into the HD audio recorder app, it will not work and causes a crash. I've reset the phone, and was able to see the problem again in a fresh installation. My next thought is that there might be issues with production and I've gotten a lemon. I exchanged the phone since I am within the time limit, and they were glad to help me. Unfortunately, the issue happened again! On the other hand - my Titanium model is running like a champion with no issues at all. I am clocked in at 3 hours of constant playback without an issue.
Any thoughts on this issue? I am currently at a lost.
Things I've tried:
- Clearing data cache for Google Play and Youtube
- Reset to factory settings
- Check phone firmware, have the latest.
- Phone exchange
Seems like it still happens. Interesting to note; I found that my Titanium unit I had much less bloat apps, and they had options to uninstall, while the Silver cannot! Very interesting.

I'm also having the HD audio recorder crashing issues. It crashes right after I stop recording a file. It also crashes if I hit the three dashes up the top right hand corner. I wish I could get to the bottom of this

I finally found the cause of the HD Audio Recorder crashing. There were 3 old recordings from my old phone that were placed in the same folder that HD Record uses. They were copied automatically from my old phone. These files were a different format and caused HD Audio recorder to crash whenever it scanned them.
I have moved the files to another folder and the recorder works perfectly now. Problem solved!

No Audio Output from 6P

Hey guys! I am not able to listen to music or open youtube videos or even do anything related to output of audio of my phone. On Google play music, I get "Couldnt pay tax requested" and on youtube I get playback error. I am not able to make calls as well.
I have flashed numerous images and the issue still persists. If anyone could guide me towards the right direction that would be great.
I bought the phone 7 months ago and suddenly this incident took place. I was running stock 7.1.2 when this happened by the way
Thank you for the help.

First of all, 7.1.2 is a Beta stage not a release.
Second, If you can have sounds on other options such as ringtones and so on, then it is an OS issue and a clean flash might solve it.

wizardwiz said:
First of all, 7.1.2 is a Beta stage not a release.
Second, If you can have sounds on other options such as ringtones and so on, then it is an OS issue and a clean flash might solve it.
Click to expand...
Click to collapse
Thank you for the reply.
No sound from Ringtone as well. Like no audio is playing on my phone at the moment.

Cheezzyy said:
Thank you for the reply.
No sound from Ringtone as well. Like no audio is playing on my phone at the moment.
Click to expand...
Click to collapse
So how can you tell if it isn't a hardware issue and not Android problem?

I haven't heard of what you are describing as being a known bug in 7.1.2. You can try a factory restore but personally I would do a clean flash of the latest stable Google image and see if it fixes your problem. And I would use the flash-all.bat command like Google suggests rather than flash all the parts individually like the Heisenberg guide on XDA tells you to do. I don't suppose you are running any audio mods on your phone? And you checked the obvious? Your phone isn't in Airplane Mode, Do Not Disturb isn't activated, sound shows the various volume levels aren't at 0?

Having same issue, no audio at all from speakers, cant play youtube / googleplay music or videos, headphone jack does not work eighter, wont even detect the headphones, soft reset/ hard reset wont work, havent tryed out rooting and changing rom or reverting from 8.0 (currently running), apart form audio everything works fine, im still trying to figure out warranty as its still in its period, but without proof of purchase they are beeing jerks so far, so im rooted with some ideas is ive had previous experiences with phones, might it be possible for audio drivers to go missing or messed up? or should i take it to a repair shop and see how much theyll ask for it? or shuld i just upgrade to something better and let this brave hero die alone, maybe use as hotspot in my car haha

Audio missing randomly/Can't play Music or Videos (Software or Hardware issue?)

(I know there's a thread about the audio cutting out every 2 seconds, but mine is a bit different.)
Audio would play just fine for a day at most, then randomly all the audio would stop working.
More specifically, I get a music playback error, videos on facebook and youtube can not be played, and audio for games are absent.
I'd wake up and my phone alarm is missing.
The audio doesn't cut out the first 2 seconds of a video, at least not that I'm aware of. Audio everywhere just stops working.
Although, I found that clearing the cache and memory would sometimes fix it temporarily, as well as closing all apps.
Ultimately, I would restart the device (Since videos still won't load) and it would fix itself temporarily for another few hours.
I've done a factory reset, and the problem still persists.
Should I be worried if this is a hardware issue? I feel like this might just be a software issue alone, so I'm unsure whether to wait for a new software update or turn it in for a different phone.

I am also facing the same sound problem in Germany on O2. The problem starts randomly during a call and after that no sound in the whole mobile works. Earpiece, speaker, headphone and microphone stops working.
I have tried factory reset but it didn't resolve the problem. I have even tried Safe Mode, but the problem appears in that too.
It seems like phone app takes control of all the audio and then fails to release the control.
The only solution is to restart the phone.

andoavt said:
I am also facing the same sound problem in Germany on O2. The problem starts randomly during a call and after that no sound in the whole mobile works. Earpiece, speaker, headphone and microphone stops working.
I have tried factory reset but it didn't resolve the problem. I have even tried Safe Mode, but the problem appears in that too.
It seems like phone app takes control of all the audio and then fails to release the control.
The only solution is to restart the phone.
Click to expand...
Click to collapse
It happened to me on S8 and then I replaced with S8+ it is even more worse than that.

I found the issue. For me, it was the Facebook application running in the background. It's taking too much memory and causing the phone's audio to break for some reason.
Deleted it and I haven't had an issue with the audio ever since.

GOMiCHO said:
I found the issue. For me, it was the Facebook application running in the background. It's taking too much memory and causing the phone's audio to break for some reason.
Deleted it and I haven't had an issue with the audio ever since.
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Click to collapse
It is not a facebook issue in my case. As I have tried in safe mode and this problem appears in safe mode too. In safe mode, no application can run except systems apps.

andoavt said:
It is not a facebook issue in my case. As I have tried in safe mode and this problem appears in safe mode too. In safe mode, no application can run except systems apps.
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It came back after 3 days, ya isn't facebook. This is too annoying to deal with.

It is a hardware issue, I can tap hard on the back of the phone in the middle and sound returns, try it next time.
---------- Post added at 03:04 AM ---------- Previous post was at 02:59 AM ----------
Someone please get a video of this, next time it happens to you record it, post it on twitter or facebook and get this warranty issue fixed, the best i got was send in your phone and we will get it back to you in 14 days, no advance exchange offered.

d33dvb said:
It is a hardware issue, I can tap hard on the back of the phone in the middle and sound returns, try it next time.
---------- Post added at 03:04 AM ---------- Previous post was at 02:59 AM ----------
Someone please get a video of this, next time it happens to you record it, post it on twitter or facebook and get this warranty issue fixed, the best i got was send in your phone and we will get it back to you in 14 days, no advance exchange offered.
Click to expand...
Click to collapse
I tried that, but it works better when I just clear the Ram/Cache. Which makes me believe this is a separate issue, more software than hardware.

GOMiCHO said:
I tried that, but it works better when I just clear the Ram/Cache. Which makes me believe this is a separate issue, more software than hardware.
Click to expand...
Click to collapse
It still happens after a cache clear, and clearly if you bang on the phone and a speaker stops or starts playing, thats a hardware issue. There is no software that would do this.

I believe it's both a software and hardware issue depending on the phone you got.
I really wish Samsung would do more to solve this issue.

I just found the problem to my issue.
It was a software issue, Facebook Chat Heads was interrupting the audio and video functionality.
I disabled it, a week has passed and the problem has disappeared.

GOMiCHO said:
I just found the problem to my issue.
It was a software issue, Facebook Chat Heads was interrupting the audio and video functionality.
I disabled it, a week has passed and the problem has disappeared.
Click to expand...
Click to collapse
And why when audio go off and i press the back of phone audio come on again? Not possible only software issue is hardware sure

imax1995 said:
And why when audio go off and i press the back of phone audio come on again? Not possible only software issue is hardware sure
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Click to collapse
Mine probably has a different issue from yours

Weird problems with nexus 6p

Hello.
My friend got a nexus 6p one year ago. One month ago he started to have problem. He was on stock rom
-First when he pressed the touch screen he heard small weird noises (hard to describe)
Then progressively :
-Speaker stopped working
-he could not play youtube video in you tube app : a weird error message (every time different) appeared. Gallery videos don't work as well
-But weirdly enough video played in the web browser including youtube videos, works, still without sound.
-He cannot make calls
-Jack plug doesn't works either, but he can use his Bluetooth headphones
We tried to install a custom rom (lineage os). We succeeded, but the above problem appeared again.
Then we flashed the factory image [url]https://developers.google.com/android/images[/URL] for nexus 6p. We also succeed but the above problem appeared again.
Thanks in advance for your help

ilininja said:
Hello.
My friend got a nexus 6p one year ago. One month ago he started to have problem. He was on stock rom
-First when he pressed the touch screen he heard small weird noises (hard to describe)
Then progressively :
-Speaker stopped working
-he could not play youtube video in you tube app : a weird error message (every time different) appeared. Gallery videos don't work as well
-But weirdly enough video played in the web browser including youtube videos, works, still without sound.
-He cannot make calls
-Jack plug doesn't works either, but he can use his Bluetooth headphones
We tried to install a custom rom (lineage os). We succeeded, but the above problem appeared again.
Then we flashed the factory image [url]https://developers.google.com/android/images[/URL] for nexus 6p. We also succeed but the above problem appeared again. Thanks in advance for your help
Click to expand...
Click to collapse
The 6P has two speakers, and they wouldn't both fail at the same time. Sounds like he's damaged the phone somehow. The audio jack and speaker output both not working seem to back this up. I've seen the headphone jack part available separately, and there are guides available to replace it. Before flagging it as a hardware issue and opening the phone up, you want to make sure you wiped the phone completely by formatting the partitions (system, userdata, cache) and use the flash-all.bat included with the full Google image. There is a remote chance it is software related, but I doubt it.

You could always flash a custom kernel, use a kernel manager app to turn off the large core cpu and see if the problems go away. If they do its related to the build problem that causes the 6P to boot loop but those particular symptoms aren't familiar. It's still worth a try if flashing the stock image doesn't fix the problem.

jhs39 said:
You could always flash a custom kernel, use a kernel manager app to turn off the large core cpu and see if the problems go away. If they do its related to the build problem that causes the 6P to boot loop but those particular symptoms aren't familiar. It's still worth a try if flashing the stock image doesn't fix the problem.
Click to expand...
Click to collapse
You mean disabling the big CPU ?

ilininja said:
You mean disabling the big CPU ?
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Click to collapse
Yes. You can always turn it back on but turning it off apparently fixes the permanent boot loop problem on the Nexus 6P. If the problems you are describing are related to the same build problem then turning it off might make them go away. Sometimes people's phones would start acting odd before going into the permanent bootloop. That phone could be on its way there.

this is purely a guess but the problem may be hardware related with the headphone jack. it could have a physical short somewhere. if thats the case the device may think a headphone jack is being used and wont play through speakers because its being told its plugged in. But wont play because of some physical short or an open.