Database Users

Some issues with my nexus 6p, what are your thoughts?

issue 1, Sometime while listening to music on my phone; it starts to sort of clip the audio. It happens randomly with any music (possibly any sounds) using the headphone jack. this is not a consequence of volume nor a consequence of source. the only cure is time. I have tried rebooting the phone and clearing ram, nothing helps. I have tried lowering the volume, switching sources such as my saved spotify music, google play music , youtube, youtube music. I also have tried different headphones, speakers and even different cars. the issue remains the same. my only conclusion is that is a software bug because of the inconsistency. any ideas?
Issue 2, Boot time. I just timed my boot time on my rooted 6p. it is 2:05. is it just me or is that hella long for a new phone?
Issue 3, Lag outs and lock ups. My phone frequently will lag out or lock up causing he phone to be unusable until i clear the ram, the odd thing is that i am no where near 3gb of ram used. usually around the low 2's. any solutions?
Issue 4, Using the camera to record video. Yesterday i had a friend record my speech in class, when i got my phone back,My phone had locked up after i left the camera app and the back was incredibly hot. he recorded me in 1080p. I do not imagine there is a solution. just thought i would post the issue.
Chances are i will be contacting Project Fi and get a new phone from them.
As you can imagine i am a little frustrated with this device, I purchased what a thought to be a flagship-esque nexus and I it has turned out to be my least favorite phone I have ever owned.

I would RMA it. Sounds like you got unlucky and possibly have a hardware issue...could be a bad board.

Yours must be defective, I got mine yesterday and I've not run into any of the issues you describe. I haven't filmed yet but absolutely no lag or locking up. My music (Spotify) is fine as well, just have an issue with my Turtle Beach headset (software related I think).
I'd RMA if I were you.
Sent from my Nexus 6P using Tapatalk

Do you possibly have an app behaving badly? Have you tried clearing the Cache Partition and doing a Factory reset?

Yeah I did factory reset it once. Nothing changed.

jlgevo said:
Yeah I did factory reset it once. Nothing changed.
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You've got bad hardware, contact Google for a return.

Not scientific but less than 1 minute to go from boot warning to home screen.
Two minutes seems long.

Heisenberg said:
You've got bad hardware, contact Google for a return.
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Spoke to google project Fi, whom i purchased it through, they sent me a new one, next day. thanks!

Phone freeze/crash

So I was watching a video on YouTube today (an s7 edge teardown video ironically) when all the sudden the picture froze and the phone started making a loud buzzing noise and was unresponsive to touch. I held the power down and the phone reset. Upon rebooting the phone was majorly lagging and struggled to catch up with any input commands. It finally smoothed itself out and seems fully recovered from the freeze up/crash now but my question is has anyone else experienced or heared of this on this device or any ideas as to what may have caused it?

Just happened to me watching a video on Facebook anyone have any answers yet s7 edge 32gb gold

I noticed something whaky when watching YouTube videos but I had read it had to do with the 1440p resolution... So I changed it to 1080p and it's been fine since... Maybe the app needs an update.

I'm on Verizon with an S7, but fwiw, mine just crashed as I was watching *cough*...a certain type of video... in chrome incognito.
Anyway, I tried everything, but only managed to get a few sounds and vibrations out of the device for 5 minutes. Then the camera flashlight turned and stayed on for about 10 minutes, but the sounds and all other responsiveness ceased. Finally about 15 minutes later, some button mashing somehow got me into maintenance boot mode, where I went into safe mode and rebooted from there. Everything seems to be normal again though. Incredibly strange. I've only had it for 3 days and not even changed much from stock yet.

GoogleFan said:
So I was watching a video on YouTube today (an s7 edge teardown video ironically) when all the sudden the picture froze and the phone started making a loud buzzing noise and was unresponsive to touch. I held the power down and the phone reset. Upon rebooting the phone was majorly lagging and struggled to catch up with any input commands. It finally smoothed itself out and seems fully recovered from the freeze up/crash now but my question is has anyone else experienced or heared of this on this device or any ideas as to what may have caused it?
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The same exact thing happened to me with buzzing sound while watching YouTube. But mine automatically restarted. I'm thinking of returning this phone

I exprienced this problem today while watching youtube. The phone freezed and I had to reset it. Does anyone know what might have cause this?+

This happened to me when setting up Samsung Pay. Had to hard boot.
Sent from my SM-G935T using Tapatalk

Same thing happened to me while watching YouTube as well on my s7 edge. I'm concerned.

I had the same problem. I cleared the cache and it's working fine now.

Had the same problem watching a YouTube video days ago. Hasn't happened since thankfully.

Did you guys disable a bunch of apps in the system?

were any of you using the phone in a case. I noticed that I was listening to streaming radio ( on lte) and playing candy crush and twice the phone crashed and rebooted. I noticed the phone was very hot. I do have a case and I havent tried it without the case to see if I could replicate the issue.

I have been having random freeze and reboots a least 3-4 times a day. Hoping a software update fixes it

This also happend to me only while watching youtube thankfully I was at home and not out in public nowhere bc the loud sound was so loud it was kinda scary. This has happend to me twice so far and idk if it has anything to do with it but I was using a custom theme both times. And using stock theme it has never happend.

Have ANY of you guys tried to wipe your cache from recovery settings? In having horrid battery life so I did this and it took away some lag I was having. Hopefully makes my battery life better
Sent from my SM-G935T using Tapatalk

my phone completely crashed during the new update! Tmobile is sending me a new phone

Me too when I was watching youtube

At launch my phone was working fine. Up until the last update (not the latest July 8th one) and after my phone would crash constantly. It only crashed once during a YouTube video. But crashes in any another things I'm doing.
The sound cuts out too, but I'm not entirely sure if it's the wwe supercard game I play or not 99% happens when I'm playing that game. But it has happened in other apps. The keyboard stops making sounds, YouTube or Facebook video wouldn't play audio. Sometimes it comes back, sometimes I gotta reboot it.
I just downloaded and installed the latest July 8th update today, and so far no issues. But I'll report back if any things fixed or not.

I had the same problem right after i got mine.. not a good video but was it like this? They replaced mine new one doesn't do it....
on youtube I posted a video of mine...samsung S7 edge youtube landscape video problem...( I cant post a link but you can search for it)

Wow. I thought I was the only one. Was watching a Facebook video. And made a loud hissing sound. I was scared
Sent from my SM-G935T using Tapatalk

Nexus 6P No Audio. (playback error on EVERY app)

why im writing this
i was so mad and so confused when this happened to me yet the fix was so easy. even xda didnt have a fix i only wish to help anyone with this issue.
what caused the issue and Information on the issue
so i got caught in the rain walking home drenched from the rain my Nexus in my pocket but i was only in the rain for 20 mins when i got home i noticed youtube wasn't working "a error occurred during playback" on every single video so i was like. wtf is my data not working. i loaded a webpage it worked just fine. so i was like hm. must be youtube ill wait. so i opened up Google Play Music to listen to some Pantera. to my surprise same issue. "the song you requested could not be played." now this is when i realized something was wrong because this song was stored on the hard-drive in "downloaded" mode. so i opened up Angry birds. no sound... so i thought.. werid. i wonder if the rain screwed up my speakers... but it wasnt even heavy rain. so than attempted to call google support. no. the call wouldn't go through. so i tried to call my sister. the phone app crashed. thats when i realized it had to be a software issue if it was hardware the videos and music would play but without sound. being told "a error occurred" . still on system UI made me know it was a software issue. so i restored the phone. still no fix. thats when i started to notice. the screen wouldn't rotate either so i installed a rotataion app to manually go back and forth from portrait and landscape. for days i used a bluetooth speaker.
the fix
turns out. the issue was sooooo simple. the mic was clogged.... i took a metal tool and used it clear it out. a video on youtube told me how to do it. and it was my last ditch effort i also took a q tip and did the same with the headphone jack and now the rotation and sound works

lolololololol
you fixed all your hardware and software problems by cleaning the mic?
oh god

Same issue please help
I am having the EXACT same issue you had with your Nexus 6p, I got mine wet in the rain for 2 minutes the other day And now have playback errors on EVERYTHING unless I'm connected to a Bluetooth device. I read your fix and tried to clean out there microphone generally but no luck. Any chance you could point me to the video you watched and or give me any further details on your process to fix? Any help would be greatly appreciated. Thank you in advance
​
AchillesTheGod said:
why im writing this
i was so mad and so confused when this happened to me yet the fix was so easy. even xda didnt have a fix i only wish to help anyone with this issue.
what caused the issue and Information on the issue
so i got caught in the rain walking home drenched from the rain my Nexus in my pocket but i was only in the rain for 20 mins when i got home i noticed youtube wasn't working "a error occurred during playback" on every single video so i was like. wtf is my data not working. i loaded a webpage it worked just fine. so i was like hm. must be youtube ill wait. so i opened up Google Play Music to listen to some Pantera. to my surprise same issue. "the song you requested could not be played." now this is when i realized something was wrong because this song was stored on the hard-drive in "downloaded" mode. so i opened up Angry birds. no sound... so i thought.. werid. i wonder if the rain screwed up my speakers... but it wasnt even heavy rain. so than attempted to call google support. no. the call wouldn't go through. so i tried to call my sister. the phone app crashed. thats when i realized it had to be a software issue if it was hardware the videos and music would play but without sound. being told "a error occurred" . still on system UI made me know it was a software issue. so i restored the phone. still no fix. thats when i started to notice. the screen wouldn't rotate either so i installed a rotataion app to manually go back and forth from portrait and landscape. for days i used a bluetooth speaker.
the fix
turns out. the issue was sooooo simple. the mic was clogged.... i took a metal tool and used it clear it out. a video on youtube told me how to do it. and it was my last ditch effort i also took a q tip and did the same with the headphone jack and now the rotation and sound works
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Click to collapse

HunterLeary13 said:
I am having the EXACT same issue you had with your Nexus 6p, I got mine wet in the rain for 2 minutes the other day And now have playback errors on EVERYTHING unless I'm connected to a Bluetooth device. I read your fix and tried to clean out there microphone generally but no luck. Any chance you could point me to the video you watched and or give me any further details on your process to fix? Any help would be greatly appreciated. Thank you in advance
​
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Click to collapse
I also cleaned out the headphone jack. Try that. And o noticed you said " gently" I tried it gently and it didn't fix my issue that's why I resorted to a metal tool I think what happened was water dried on top of whatever is inside the mic hole. I was damn near ready to sell the phone for like $50. So I wasn't gentle about it at all I sort of like tried scratching around in there. I can link you the YouTube video but it won't really do any good . It's the only thing he did but if you want it hold on
Edit: the video won't show up in my YouTube history I can't link the exact video.

hello ,
I have the exact same problem like with my nexus 6p from about a month , is the mic you mean the one above the finger print sensor or there is another one ??

I'm having the exact same issue now as well with the exact same phone. My problem started because of a different reason though. My phone never got wet. I flashed the CM 14.1 Nethunter rom and was using it for about 4-5 days but then started having issues with Gapps so today I decided to restore the backup I made before I flashed Nethunter and this is when I started noticing problems. Upon first boot my fingerprint was recognized but my pattern lock wasn't, which is weird because I only ever use the same pattern. Booted into TWRP and removed the files containing the pattern so all is well there. It wasn't until I went to set an alarm that I noticed my sounds not working. Then had my girl call my phone; straight to voicemail. Tried a YouTube video; error occurred during playback on every video. This is definitely not as simple a fix as roughly jam something into the mic hole, but it's awesome that worked for OP. If anybody has any ideas for how to fix this or what what wrong I would hella appreciate some insight. Classes start tomorrow and I pretty much rely on my phone alarm lol.

trjv said:
I'm having the exact same issue now as well with the exact same phone. My problem started because of a different reason though. My phone never got wet. I flashed the CM 14.1 Nethunter rom and was using it for about 4-5 days but then started having issues with Gapps so today I decided to restore the backup I made before I flashed Nethunter and this is when I started noticing problems. Upon first boot my fingerprint was recognized but my pattern lock wasn't, which is weird because I only ever use the same pattern. Booted into TWRP and removed the files containing the pattern so all is well there. It wasn't until I went to set an alarm that I noticed my sounds not working. Then had my girl call my phone; straight to voicemail. Tried a YouTube video; error occurred during playback on every video. This is definitely not as simple a fix as roughly jam something into the mic hole, but it's awesome that worked for OP. If anybody has any ideas for how to fix this or what what wrong I would hella appreciate some insight. Classes start tomorrow and I pretty much rely on my phone alarm lol.
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Hey I think I figured this out. Some people found that power cycling your device multiple times fixes it which points to it being a software issue. I noticed that when I would try to play my music from Amazon Music it would automatically pause meaning that either an app was prioritizing the audio or some programming was blocking sound. I went into settings -> sound -> do not disturb -> automatic rules. From there I deleted all rules except for Events and the sound came back within a few minutes. There is a problem with do not disturb with my device so others may be having the same problem.

Hey thanks for the update! I'll give it a try!

No Audio Output from 6P

Hey guys! I am not able to listen to music or open youtube videos or even do anything related to output of audio of my phone. On Google play music, I get "Couldnt pay tax requested" and on youtube I get playback error. I am not able to make calls as well.
I have flashed numerous images and the issue still persists. If anyone could guide me towards the right direction that would be great.
I bought the phone 7 months ago and suddenly this incident took place. I was running stock 7.1.2 when this happened by the way
Thank you for the help.

First of all, 7.1.2 is a Beta stage not a release.
Second, If you can have sounds on other options such as ringtones and so on, then it is an OS issue and a clean flash might solve it.

wizardwiz said:
First of all, 7.1.2 is a Beta stage not a release.
Second, If you can have sounds on other options such as ringtones and so on, then it is an OS issue and a clean flash might solve it.
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Click to collapse
Thank you for the reply.
No sound from Ringtone as well. Like no audio is playing on my phone at the moment.

Cheezzyy said:
Thank you for the reply.
No sound from Ringtone as well. Like no audio is playing on my phone at the moment.
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Click to collapse
So how can you tell if it isn't a hardware issue and not Android problem?

I haven't heard of what you are describing as being a known bug in 7.1.2. You can try a factory restore but personally I would do a clean flash of the latest stable Google image and see if it fixes your problem. And I would use the flash-all.bat command like Google suggests rather than flash all the parts individually like the Heisenberg guide on XDA tells you to do. I don't suppose you are running any audio mods on your phone? And you checked the obvious? Your phone isn't in Airplane Mode, Do Not Disturb isn't activated, sound shows the various volume levels aren't at 0?

Having same issue, no audio at all from speakers, cant play youtube / googleplay music or videos, headphone jack does not work eighter, wont even detect the headphones, soft reset/ hard reset wont work, havent tryed out rooting and changing rom or reverting from 8.0 (currently running), apart form audio everything works fine, im still trying to figure out warranty as its still in its period, but without proof of purchase they are beeing jerks so far, so im rooted with some ideas is ive had previous experiences with phones, might it be possible for audio drivers to go missing or messed up? or should i take it to a repair shop and see how much theyll ask for it? or shuld i just upgrade to something better and let this brave hero die alone, maybe use as hotspot in my car haha

Audio missing randomly/Can't play Music or Videos (Software or Hardware issue?)

(I know there's a thread about the audio cutting out every 2 seconds, but mine is a bit different.)
Audio would play just fine for a day at most, then randomly all the audio would stop working.
More specifically, I get a music playback error, videos on facebook and youtube can not be played, and audio for games are absent.
I'd wake up and my phone alarm is missing.
The audio doesn't cut out the first 2 seconds of a video, at least not that I'm aware of. Audio everywhere just stops working.
Although, I found that clearing the cache and memory would sometimes fix it temporarily, as well as closing all apps.
Ultimately, I would restart the device (Since videos still won't load) and it would fix itself temporarily for another few hours.
I've done a factory reset, and the problem still persists.
Should I be worried if this is a hardware issue? I feel like this might just be a software issue alone, so I'm unsure whether to wait for a new software update or turn it in for a different phone.

I am also facing the same sound problem in Germany on O2. The problem starts randomly during a call and after that no sound in the whole mobile works. Earpiece, speaker, headphone and microphone stops working.
I have tried factory reset but it didn't resolve the problem. I have even tried Safe Mode, but the problem appears in that too.
It seems like phone app takes control of all the audio and then fails to release the control.
The only solution is to restart the phone.

andoavt said:
I am also facing the same sound problem in Germany on O2. The problem starts randomly during a call and after that no sound in the whole mobile works. Earpiece, speaker, headphone and microphone stops working.
I have tried factory reset but it didn't resolve the problem. I have even tried Safe Mode, but the problem appears in that too.
It seems like phone app takes control of all the audio and then fails to release the control.
The only solution is to restart the phone.
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Click to collapse
It happened to me on S8 and then I replaced with S8+ it is even more worse than that.

I found the issue. For me, it was the Facebook application running in the background. It's taking too much memory and causing the phone's audio to break for some reason.
Deleted it and I haven't had an issue with the audio ever since.

GOMiCHO said:
I found the issue. For me, it was the Facebook application running in the background. It's taking too much memory and causing the phone's audio to break for some reason.
Deleted it and I haven't had an issue with the audio ever since.
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Click to collapse
It is not a facebook issue in my case. As I have tried in safe mode and this problem appears in safe mode too. In safe mode, no application can run except systems apps.

andoavt said:
It is not a facebook issue in my case. As I have tried in safe mode and this problem appears in safe mode too. In safe mode, no application can run except systems apps.
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It came back after 3 days, ya isn't facebook. This is too annoying to deal with.

It is a hardware issue, I can tap hard on the back of the phone in the middle and sound returns, try it next time.
---------- Post added at 03:04 AM ---------- Previous post was at 02:59 AM ----------
Someone please get a video of this, next time it happens to you record it, post it on twitter or facebook and get this warranty issue fixed, the best i got was send in your phone and we will get it back to you in 14 days, no advance exchange offered.

d33dvb said:
It is a hardware issue, I can tap hard on the back of the phone in the middle and sound returns, try it next time.
---------- Post added at 03:04 AM ---------- Previous post was at 02:59 AM ----------
Someone please get a video of this, next time it happens to you record it, post it on twitter or facebook and get this warranty issue fixed, the best i got was send in your phone and we will get it back to you in 14 days, no advance exchange offered.
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I tried that, but it works better when I just clear the Ram/Cache. Which makes me believe this is a separate issue, more software than hardware.

GOMiCHO said:
I tried that, but it works better when I just clear the Ram/Cache. Which makes me believe this is a separate issue, more software than hardware.
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It still happens after a cache clear, and clearly if you bang on the phone and a speaker stops or starts playing, thats a hardware issue. There is no software that would do this.

I believe it's both a software and hardware issue depending on the phone you got.
I really wish Samsung would do more to solve this issue.

I just found the problem to my issue.
It was a software issue, Facebook Chat Heads was interrupting the audio and video functionality.
I disabled it, a week has passed and the problem has disappeared.

GOMiCHO said:
I just found the problem to my issue.
It was a software issue, Facebook Chat Heads was interrupting the audio and video functionality.
I disabled it, a week has passed and the problem has disappeared.
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And why when audio go off and i press the back of phone audio come on again? Not possible only software issue is hardware sure

imax1995 said:
And why when audio go off and i press the back of phone audio come on again? Not possible only software issue is hardware sure
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Mine probably has a different issue from yours