im planning to buy the note 4 for the camera and S-pen features.. for 170$ used note 4 910G. . but i got to know about the freezing and rebooting issue of the note 4s. so should i buy it ???
can u tell me which update caused it ?? and which firmware i can download to avoid this issue ?
mahrukhsa2 said:
im planning to buy the note 4 for the camera and S-pen features.. for 170$ used note 4 910G. . but i got to know about the freezing and rebooting issue of the note 4s. so should i buy it ???
can u tell me which update caused it ?? and which firmware i can download to avoid this issue ?
Click to expand...
Click to collapse
It's not as simple as that.. Most Note 4 suffered when Android 6 got installed.. Best thing to do is to find out if the device is still in warranty by checking with Samsung and giving them the IMEI & SN of the device. If you can get the motherboard replaced for new under warranty go for it...
Note 4 still a good device 3 years down the line..
O yea. I would. I have a note 3 and it's the best phone I've had so far
Sent from my SM-N900V using Tapatalk
mahrukhsa2 said:
im planning to buy the note 4 for the camera and S-pen features.. for 170$ used note 4 910G. . but i got to know about the freezing and rebooting issue of the note 4s. so should i buy it ???
can u tell me which update caused it ?? and which firmware i can download to avoid this issue ?
Click to expand...
Click to collapse
If it has the freezing/restart issue you can't fix it with firmware. The problem is usually caused by failing hardware (most likely the motherboard; possibly other hardware as well). My Verizon Note 4 started having these problems sometime after the Marshmallow upgrade. I tried flashing back to Lollipop after the problems started and that did not solve the problem.
I eventually had to send the phone to the Samsung repair center (in Plano, TX) and they replaced a lot of components including the motherboard. The phone works great now, but it did cost me $70 since the phone was out of warranty. So if the used phone you are considering has or develops the freezing/restart problem you will need to spend more money (if it can even be fixed). I'm not sure if Samsung will even try to fix a phone if it has been rooted or tampered with. I've seen new Note 4 phones on Amazon for $300. That would be a better route IMHO.
Dwillian said:
If it has the freezing/restart issue you can't fix it with firmware. The problem is usually caused by failing hardware (most likely the motherboard; possibly other hardware as well). My Verizon Note 4 started having these problems sometime after the Marshmallow upgrade. I tried flashing back to Lollipop after the problems started and that did not solve the problem.
I eventually had to send the phone to the Samsung repair center (in Plano, TX) and they replaced a lot of components including the motherboard. The phone works great now, but it did cost me $70 since the phone was out of warranty. So if the used phone you are considering has or develops the freezing/restart problem you will need to spend more money (if it can even be fixed). I'm not sure if Samsung will even try to fix a phone if it has been rooted or tampered with. I've seen new Note 4 phones on Amazon for $300. That would be a better route IMHO.
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Click to collapse
ahan oookkk.. u said that ur phone faced this problem some time after the marshmallow update.. soooo it means these issues are caused by an update ?? what if i dont update the phone and flash custom roms only ??
mahrukhsa2 said:
ahan oookkk.. u said that ur phone faced this problem some time after the marshmallow update.. soooo it means these issues are caused by an update ?? what if i dont update the phone and flash custom roms only ??
Click to expand...
Click to collapse
It isn't clear to me that the update actually caused the problem because flashing back to the previous firmware does not solve the problem. If you search the threads you will also see that others have tried custom roms and the problem was not solved. I suspect that the Marshmallow update and the onset of the freeze/restart problem is just a coincidence (i.e., the phones were on the order of 2 years old when the Marshmallow update was released so the problem was likely just caused by age related hardware failure).
Only Samsung can answer that question for sure. My guess is that if you buy the phone and the freeze/restart problem occurs you will need to send it in to Samsung and have them diagnose and repair the problem whether it is firmware or hardware. Samsung has charged from about $50 to around $180 to fix the problem and in some cases Samsung has said that the phone was not economical to repair. Your mileage may vary.
Go for it. At this price, it's a steal. I recently purchased it for $210. However, it's 910c.
thanks all of one for ur replies.. there was risk in buying used note 4.. so i have bought a used note 3 in good condition coz i have never heard ir read such a hardware problem about note 3.. got it for 140$. but i have to buy a new battery as its draining veryy fasttttttt..
Related
Been doing some research and it seems like the vietnam versions are having more issues than the korea versions....there was one psrticular post where i saw someone sent there vietnam version phone for replacement and they sent back korean version and all problems were fixed...is this a broad issue? I have the n900 made in vietnam and im experiencing frequent over heating and occasional lockups....
Is it worth it/possibke to get it replaced for a 9005? I was dissapointed to see that its not a true octa after recieving the phone....and develpment for exynos is dead if it ever lived...but im still being optimistic waiting for updates both from devs and oem. Dont want to waste my time just to enevitbly trade the phone in.
How can i see where the phone was made?
Sent from my SM-N9005 using Tapatalk
tWoBrO said:
How can i see where the phone was made?
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
usually on box...look around the stickers....
my box came in mostly spanish with secondary english and was made in vietnam lol....
Oh, yeah, the box. I was looking inside the phone. The battery says Vietname, probably the phone was made there too.
yes same as mine...are you having issues wit yours as well?
I have one made in Korea and it didn't last with me 2 days, screen issue, camera issue, home button crooked..
I sent it back for replacement.
Sent from my Xperia S using xda app-developers app
What kind of problems were fixed? Do you know if the multitouch issue is also affected http://forum.xda-developers.com/showthread.php?t=2472084? Can you please link us the thread?
I'm curious if people are also stating where they got their phones from in that thread.
My first note 3 was from vietnams,after opening box found power switch was inside side panel,to use power switch i need to use my nails,even screen was flickering,force close of apps,very next return phone to shop,received replacement unit after 3 days but this time made in korea,I m very happy with this unit,no lags at all.:laugh:
Mine was made in China. Experienced no manufacturing defects.
Sent from my Telus SM900N-W8 via XDA Premium App
As far as I have heard that only small labor work is done in countries like china Vietnam but major work is done in korea alone. All my previous galaxy phones were 100% korean made never had any issue. This one is from china. Fortunately no issues so far.
rawready said:
Been doing some research and it seems like the vietnam versions are having more issues than the korea versions....there was one psrticular post where i saw someone sent there vietnam version phone for replacement and they sent back korean version and all problems were fixed...is this a broad issue? I have the n900 made in vietnam and im experiencing frequent over heating and occasional lockups....
Is it worth it/possibke to get it replaced for a 9005? I was dissapointed to see that its not a true octa after recieving the phone....and develpment for exynos is dead if it ever lived...but im still being optimistic waiting for updates both from devs and oem. Dont want to waste my time just to enevitbly trade the phone in.
Click to expand...
Click to collapse
I have Vietnam version of note 3 and im not having any issue whatsoever !!!!! ridiculous post .. my note 3 is flying working so fast and smooth
alleshi said:
I have Vietnam version of note 3 and im not having any issue whatsoever !!!!! ridiculous post .. my note 3 is flying working so fast and smooth
Click to expand...
Click to collapse
i dont understand whats ridiculous? i am not the only claiming this problem...and although i havent replaced the phone yet there have been many claims that the made in vietnam version of the phone is a night and day difference of phones manufactured in other places...obviously these people osned both phones.
Mine was made in Vietnam. It works perfectly.
Don't try to read to much into this.
People expect their phone to work properly and don't post to say "Hey my new phone works the way it's supposed to"
They will only post for something that doesn't work correctly.
I have a Note 3 that appears to have been made or assembled in Vietnam. I desperately need a replacement because it is malfunctioning terribly. I still have several months left on the one-year warranty. Can someone tell me how I can get a replacement from Vietnam? The website is entirely in Vietnamese and no other Samsung center will help. I've tried US, Australia and our own local center (Trinidad and Tobago), and even Amazon and the seller I bought it from. I'm now thinking of trying the UK. So far no one wants to help me and I am now at a loss. I just want to know HOW to communicate with the Vietnam manufacturers to get a replacement. I'm desperate.
I have to agree with others... where the phone is made these days doesn't have much to do with the malfunctions people are having. My is from Vietnam and no issues whatsoever.
Most issues of force-close are due to rom or bad updates (which usually happens through ota). Best way to update is through sammobile & odin.
We don't know the whole picture of how others are having issues. --- to give you an example... someone asked me to help fix their Korean assembled phone, I found out they had dropped it in water (duh!!).
Many issues are due to how people take care of their phones. Who knows if half of these issues aren't just stupid people related lol (had to say it). Don't keep phone in glove compartments - don't keep in high-humidity areas - don't use it in the rain - list goes on.
***
@FaeriePatronus ummm just because your phone was assembled in Vietnam, doesn't mean you contact them to replace it lol. You didn't pay them money for it. You are suppose to contact the shop where you bought it from. It is their duty to send it to samsung repair center. If it's under warranty as you say it is - it shouldn't be an issue.
Mine is vietkong made
?
cyberboob said:
I have to agree with others... where the phone is made these days doesn't have much to do with the malfunctions people are having. My is from Vietnam and no issues whatsoever.
Most issues of force-close are due to rom or bad updates (which usually happens through ota). Best way to update is through sammobile & odin.
We don't know the whole picture of how others are having issues. --- to give you an example... someone asked me to help fix their Korean assembled phone, I found out they had dropped it in water (duh!!).
Many issues are due to how people take care of their phones. Who knows if half of these issues aren't just stupid people related lol (had to say it). Don't keep phone in glove compartments - don't keep in high-humidity areas - don't use it in the rain - list goes on.
***
@FaeriePatronus ummm just because your phone was assembled in Vietnam, doesn't mean you contact them to replace it lol. You didn't pay them money for it. You are suppose to contact the shop where you bought it from. It is their duty to send it to samsung repair center. If it's under warranty as you say it is - it shouldn't be an issue.
Click to expand...
Click to collapse
That's what I thought. But the shop doesn't want to help me. They simply reply with: "Our warranty is only 30 days, your warranty is a manufacturer warranty, so contact them directly for a replacement." They point-blank refuse to help me.
Ok, so it's a 2nd hand phone (not one you got with a phone company and 1-2yr contract).
Then the only thing you can do is contact any official samsung repair shop in your area to send it in. Be aware though, you will probably have to pay for any major repairs.
The standard 1yr warranty only covers defects of manufacturing construction. If it's because of something else (or you have used a custom rom), then they may refuse to fix or you have to pay for it yourself.
Can try at the bottom of this page for the contact info http://www.samsung.com/latin_en/support/warranty/
homepage: http://www.samsung.com/latin_en/support/ or latin/spanish http://www.samsung.com/latin/support/
Good luck!
3 weeks ago updated my note 3 to newest firmware for h3g UK rooted of course.
Touch, s-pen, sound and even camera stopped working completely after it booted up. I noticed a lot of ghost touches and the phone would do whatever it wanted.
Assumed it may have been a hairline crack in the screen so paid £148 for a replacement, fitted that it still didn't work, Knox had been tripped so I put it back to stock and still no luck.
Sent it into Samsung hoping a hardware warranty fault but ended up paying £150 due to Knox being tripped, just got off the phone to the service centre in UK they have given it a new motherboard and now a level 2 service engineer is replacing something else on the board camera, speaker who knows.
My question is does anyone know what the level 2 engineers actually do?
I was told it would obviously have new official firmware flashed due to new 32gb board put back in, other than that I'm a bit lost for what they're actually doing.
Sent from my GT-I9100 using XDA Free mobile app
iamsloany said:
3 weeks ago updated my note 3 to newest firmware for h3g UK rooted of course.
Touch, s-pen, sound and even camera stopped working completely after it booted up. I noticed a lot of ghost touches and the phone would do whatever it wanted.
Assumed it may have been a hairline crack in the screen so paid £148 for a replacement, fitted that it still didn't work, Knox had been tripped so I put it back to stock and still no luck.
Sent it into Samsung hoping a hardware warranty fault but ended up paying £150 due to Knox being tripped, just got off the phone to the service centre in UK they have given it a new motherboard and now a level 2 service engineer is replacing something else on the board camera, speaker who knows.
My question is does anyone know what the level 2 engineers actually do?
I was told it would obviously have new official firmware flashed due to new 32gb board put back in, other than that I'm a bit lost for what they're actually doing.
Sent from my GT-I9100 using XDA Free mobile app
Click to expand...
Click to collapse
I had a similar experience with my s4 and an update caused some issue where the battery was running out in 4 hours.... tried everything no luck.. so gave to samsung. first tried a new batt which i purchased still no luck .. so then they replaced something and told me to use it.
I still had the same issue .. so they took it back after i complained a lot and said level 2 engineer will work on it. ....
3 weeks later i got my phone and the phone was worse then before.. the camera was not working, the phone would freeze and hangup and the batt issue was still there.
i ended up selling the phone cheap...
lost trust in samsung service ..:crying:
Got my note 3 after a hop to wp8 Lumia ( i know wrong move.. too simple opp system for my taste)
I think second level engineers is just a word they throw around,.. basically the same guys i think who sometimes make things worse ...
what i learnt was Samsung never admits their own firmware issue and says that its a prob wit the phone and will do unnecessary work on the phone and cause more issues..
never gonna take phone back to them specially if its a firmware issue ....
Try to put a mail to Ceos office or some other higher authority of samsung.. maybe they will respond and be more helpful.. ( helped in my friends case recently )
hope you get your phone back soon and working properly bro.. :angel:
Cheers buddy, they've had it a week said it be back tomorrow, will see how tomorrow goes not getting my hopes up though
Sent from my GT-I9100 using XDA Free mobile app
Well i have a similar problem but only on the bottom left corner my spen does not work ( 1.5 cm circle)
Well I've had the phone back and according to the engineer its beyond economical repair as its apparently had internal impact damage. Can't see how they've come to this conclusion.
Said they put a new motherboard in and the problem was still there, they refunded me and that was it. I've been fobbed off and not impressed at all so decided to get my money back from the screen and put the whole thing on eBay.
Had enough of Sammy now can't wait out for a nexus 6 so looks like I'm jumping ship to iPhone 6 plus may as well see what the hype is all about
Sent from my GT-I9100 using XDA Free mobile app
Bought an s4 zoom today only £100 seems ok for what it is, s2 was getting laggy.
Decided to do a reflow on the motherboard oven method, stipped it all down and its warming up now see how it goes, if the board is knaclered like sammy presume then I have nothing to lose so im not bothered
Sent from my SM-C101 using XDA Free mobile app
I can confirm that the reflow killed it off completely.
Not powering on.
No charging animation
Nothing
Dont do this at home kids (unless you have money and arent bothered)
Sent from my SM-C101 using XDA Free mobile app
I have a Samsung Galaxy E7 (SM-E7000) for about month and a half, and all I have are problems like sudden restarting and freezeing. I tried to root phone and adjust CPU min and max speed, factory reset phone, install old firmware because latest firmware obviously sucks and what not, but nothing helps. And what is even worse there is no custom ROM or regular update to Lollipop stock rom. One thing I noticed is that sudden restarting and freezeing stops or happens in smaller ammounts is when you don't install 3-party applications, but why would I want phone like that. This is worst phone I ever had!
Did somebody else have such a bad experience with Galaxy E7 SM-E7000 and how you solve this problem? I would appreciate if you could share your solution or knowledge with me and rest of members.
I never experienced such problems with my E700H. I think Your phone has some Hardware related issues. If it comes under warranty you should definitely contact nearest service center. I am Using it with Lollipop 5.1.1 update. I have 30+ third party Applications installed in my phone..So far i haven't experienced any issues. It is new phone. It will take some time for developers to develop custom Roms. So you should wait.
It's a great device. It doesn't have any issues. I have been using for 2 moths. I am a heavy user.? you should contact service centre.
the E series don't have any problems as you say, your phone has a hardware issue, try contacting samsung service center.
Hassan 4 said:
the E series don't have any problems as you say, your phone has a hardware issue, try contacting samsung service center.
Click to expand...
Click to collapse
I bought it on ebay from some guy on Taiwan. I am in Croatia, do you think local samsung center will cover warranty.
mgweb said:
I bought it on ebay from some guy on Taiwan. I am in Croatia, do you think local samsung center will cover warranty.
Click to expand...
Click to collapse
I don't think so, they can fix it but not under warranty.
I have two SM-Galaxy-E7, an E7000 and an E700H, about 10 months. both of them are great. I don't experience any problem you mentioned above.
Recently (about 2 week), The E7000 has a problem and it is weak mobile network antenna in some places. In some places E700H is full but E7000 has no network or weak network!
any solution?
Hi, I also have same problem on my SM E7000. Very weak network even just showing emergency call only. Anybody help please!
Hi Guys , I would appreciate if anyone could help.
I have a V20 Taiwan model since November .
The WiFi suddenly does not turn on anymore .
When I click the switch the screen just stays at 'turning WiFi on' and does nothing .
I have reset the phone 2 times and no difference .
Is this a common issue with this phone . I would really appreciate any help.
The phone e has never been modified or rooted .Etc.
Everything is original.
Cheers
I didn't see any other people report this kinda issue. I guess there's an issue with either the wifi driver (aka radio) or the hardware itself. You should try flashing the ROM again. If that doesn't help, you've had to send it to the service center for hardware failure.
I have the exact same problem... Sending it back for repair.
@bazzazz, @Frayday
Reviving an old thread because mine is showing same WiFi problems after seven months. Resetting to factory / flashing default ROMs doesn't solve the problem. Just wanted to know if both of your phone's could be repaired by the LG service centre. What did they say?
parthabhatta said:
@bazzazz, @Frayday
Reviving an old thread because mine is showing same WiFi problems after seven months. Resetting to factory / flashing default ROMs doesn't solve the problem. Just wanted to know if both of your phone's could be repaired by the LG service centre. What did they say?
Click to expand...
Click to collapse
Mine was purchased from DWI . Hong Kong . Sent it back and was told that it could not be repaired. They sent me a new phone .. But here we are again 1 year later and having issues with severe lag and overheating . Not a great phone by any means . I will be Going back to Xiaomi real soon ..
Interesting, I too bought mine on DWI... I sent it back for repair. They said the unit was faulty and a new one is supposedly on the way. I wonder where they get the phones from. Maybe they are refurbished phones?
Thanks to both of you. I bought it online from Amazon India from a seller of repute, at 50% discount. It seems that they were selling refurbished units without proper quality checks. I bought this phone basically for using as a music player and easy photography (without carrying a DSLR) and this was never used as my daily phone. Now it seems that I have to limit the use for camera and music only. Very very dejected. Further the phone was never elevated from Nougat 7.0. God knows when 8.0 will arrive. Never going to buy LG again.
parthabhatta said:
Thanks to both of you. I bought it online from Amazon India from a seller of repute, at 50% discount. It seems that they were selling refurbished units without proper quality checks. I bought this phone basically for using as a music player and easy photography (without carrying a DSLR) and this was never used as my daily phone. Now it seems that I have to limit the use for camera and music only. Very very dejected. Further the phone was never elevated from Nougat 7.0. God knows when 8.0 will arrive. Never going to buy LG again.
Click to expand...
Click to collapse
Hello, sorry for my late reply. They actually fixed it and it has been working fine every since. Oreo is running smoothly too! I actually love my LG V20... it has everything I need, including removable batteries (not ready to give that up yet, don't want to carry a powerbank with me or wait 30 minutes for my phone to charge a bit. Swap the battery and ready to go!)
Frayday said:
Hello, sorry for my late reply. They actually fixed it and it has been working fine every since. Oreo is running smoothly too! I actually love my LG V20... it has everything I need, including removable batteries (not ready to give that up yet, don't want to carry a powerbank with me or wait 30 minutes for my phone to charge a bit. Swap the battery and ready to go!)
Click to expand...
Click to collapse
I got it repaired in June,2018, free of cost as the phone was still in warranty. The service personnels were good and they changed the hardware, probably the motherboard within 3 days as the same was not in their stock. Note the same is running well but sadly no Oreo update in India yet. And I doubt Oreo will ever come to India. I will continue to use my phone as Music player and non DSLR camera.
If I flash the original kdz file, the warranty is still valid?
Does the date appear when kdz was written?
Anyone faced any problems with their Note FE? Mine will randomly crash and reboot. On average about 5 times an hour.
I tried to reset thinking it was a software problem or a 3rd party app problem. But even after reset it is the same. Only when I put my device into safe mood, the problem doesn't occur at all.
I sent it to Samsung for a diagnosis and they told me is motherboard problem. But a third party repair shop say they can locate the problematic chip and swap it out without changing the entire motherboard.
Wanna know your thoughts on it?
Is it advisable to go for the cheaper option from 3rd party repair shop?
Had anyone faced this issue and how did you solve the problem?
It's been 4 months and my device still rocking.
IMO for your case, it's covered by warranty isn't it? If that so, Samsung service is the right one. Otherwise you have to make sure that the third party repair shop is trustworthy.
skinich said:
It's been 4 months and my device still rocking.
IMO for your case, it's covered by warranty isn't it? If that so, Samsung service is the right one. Otherwise you have to make sure that the third party repair shop is trustworthy.
Click to expand...
Click to collapse
It occurred 9 days after the 1 year warranty ended.... Nice
I say go and bug them anyway. If it's within one month after warranty ends you can argue that it's unfair you have to pay for something like this, especially since it's so soon after warranty, it's suspicious, like they planned it. Most times they will honour it.
Resurrecting this thread.... This happened to me just recently. I've had my phone for about 21 months. My FE started freezing then rebooting over the course of 3 days. Tried everything - clear cache partition, factory reset, etc. It happened over and over again. Sent it to Samsung and they said it was a motherboard problem. That there was high current when they tested it and it's causing a ground. I couldn't find any other shop (that I trusted) here where I live to repair it except for the service center. The only option is to replace the motherboard and lcd but it's too costly.... It's practically the price of a new mid range phone. So I just decided to buy a new phone.
I'm kinda relieved to hear that my situation is not a one-off. Maybe we got the lemons of the bunch? Remember, the FE is the refurbished Note 7 that they had to recall cause of battery issues. The guy at the service center told me that the ground in the motherboard could have been caused by draining the battery, overcharging or using power banks. Not sure if that's true though, but I can see a relation to the previous battery issue with the Note 7.
This is good info since I bought FE as a backup phone 5months ago.
Sent from my SM-N960U1 using Tapatalk
mine facing the same problem. it keep restarting until the battery done.
anyone already find how to fix this issue?
Same motherboard problem after using for almost 2 years. Send to SC & all data is gone. 3rd time on Note motherboard problem, previously Note2 & Note4. It's time to say good to Samsung. Can't afford to lost all the data again.
I just saw this thread and it seams that struggling to find the reason of the crashes through software was to no avail. I started by posting a bug in FloydQ V6.0 ROM here, and after a lot of debugging it seams that I'll join you guys in this thread after years of usage.
I'll be sending it for repair tomorrow. For those who had it fixed by a third party service without motherboard replacement, what was the exact problem in the board? and how much did it cost compared to motherboard replacement?
I'm able to use the device lightly in maximum power saving mode, and the device is more likely to crash and restart when connected to a charger.