Hello!
Ive got a slight problem with varranty service in Poland.
Ive bought my s7 edge in UK, im living currently in Poland and ive got the pink line screen issue. Regenersis (part of CTDI) denied varranty fix claiming that they dont have required parts taken the phone was purchased abroad.
So my question is: are there any physical - part wise difference between G935FZBABTU and G935FZBAXEO? is the part-code for the screen different for the two?
AFAIK the difference between csc code is who supplied the phone.
Btu is direct unlocked from Samsung.
Xeu is unlocked from Carphone Warehouse.
I've just had my s7 edge screen replaced due to the pink line by CPW.
What I would check in your circumstances is if a manufacturer warranty is country specific.
It's the original sellers responsibility to uphold the manufacturer warranty and not Samsung.
BandOfBrothers1 said:
AFAIK the difference between csc code is who supplied the phone.
Btu is direct unlocked from Samsung.
Xeu is unlocked from Carphone Warehouse.
I've just had my s7 edge screen replaced due to the pink line by CPW.
What I would check in your circumstances is if a manufacturer warranty is country specific.
It's the original sellers responsibility to uphold the manufacturer warranty and not Samsung.
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Actually within EU, you have 2 warranty options and you have the choice of accessing either. Manufacturers warranty and sellers warranty. In this case, for sellers warranty the op would have to ship the phone per sellers instructions. If they access the manufacturers warranty, get in touch with Samsung Poland and they will refer you to their national repair service provider partner.
Sent from my SM-G935F using XDA-Developers Legacy app
Related
If the Tab is bought in the USA, will the warranty be honored in the UK?
hshah said:
If the Tab is bought in the USA, will the warranty be honored in the UK?
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I just did read on my local Samsung service center website that Samsung warranty is global.
poisike said:
I just did read on my local Samsung service center website that Samsung warranty is global.
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Do you have a link?
Sent from Samsung Galaxy S II
I've asked the same question to Samsung Denmark, and they answered that a tablet don't have worldwide warranty, unless you buy a blue Samsung warranty, but i don't know what that is.
The I/O Limited Edition comes with an American warranty which will not cover it for use outside of the US. The original Tab has an EU warranty.
From Samsung UK:
Samsung Electronics (UK) Ltd support a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states ‘European Bloc’. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics (UK) Ltd cannot guarantee the outcome.
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http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY
hshah said:
Do you have a link?
Sent from Samsung Galaxy S II
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Ok, i reread this and this was my bad. The warranty is good if you buy it in EU. I guess i remembered what i wanted to remember
Its in Estonian language, i'm not sure it will help you but... the link is http://mobitec.ee/teenused/garantiiremont/
cosimoss said:
The I/O Limited Edition comes with an American warranty which will not cover it for use outside of the US. The original Tab has an EU warranty.
From Samsung UK:
http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY
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So if it was bought in the USA, would it be covered in the EU?
Hi,
Is it true there is no two year global warranty if I buy galaxy note outside UK (or Europe) now ???
Because I ordered note from negrielectronics and it was shipped from Hong Kong.
If it it true, I would sell and receive the other one which I ordered through UK website.
Thanks in advance.
choikugi said:
Hi,
Is it true there is no two year global warranty if I buy galaxy note outside UK (or Europe) now ???
Because I ordered note from negrielectronics and it was shipped from Hong Kong.
If it it true, I would sell and receive the other one which I ordered through UK website.
Thanks in advance.
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Click to collapse
In order to qualify for Samsung's global warranty two conditions must be met:
1) The device is purchased in its country of intended sale.
2) The device is purchased from an authorized Samsung retailer/reseller.
Should it need service, you'll have to ship it back to the UK. Once it's received, Samsung will ask for a receipt showing the purchase in the currency of the country of intended sale and/or a credit card receipt. They also know which serial numbers were dispatched to which resellers. They frown on grey market sales and are very strict about warranty claims on international devices. There are cases in the SGS2 forum where warranty service was denied because both 1 and 2 above weren't met. Many resellers claim the warranty is in effect but, unless both conditions above are met, it's simply not true. I did a lot of research on this before I bought my ISGS2 in May and it's the reason I just bought a 3G G-Tab from the UK.
does this cover anything more than dead on arrival kind of hardware problems?
dinguznomad said:
does this cover anything more than dead on arrival kind of hardware problems?
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It covers all manufacturers defects for two years. No matter where you buy it, a reputable seller should/would make good on DOA issues.
Hi all,
I cracked my screen and need to replace it, however Samsung US doesn't want to do it and told me to contact Samsung from the country of origin for repair. I have an Iraqi variant but can't get Samsung Iraq on the phone. I contacted local repair shops and was quoted $399 for a screen replacement but without guaranty that the phone will still be waterproof.
Has any one successfully had their GS7E serviced in the US and if so, how?
Thanks!
I cracked the screen (I believe both glass and LCD) on my international GS7 Edge. Samsung USA won't fix it, I am willing to pay pretty much whatever they would charge, but they won't touch. Is there anything definitive showing that the international version, G935F, uses a different Glass/LCD than the US versions?
Shipping back to the UAE, origin country of my device, is a bit steep; but has anyone sent their device back to the origin country for repair?
Finally, if that is not an option is there a reputable repair center in the USA for a screen replacement for the G935F?
Thanks for any feedback/help!!
NPR_Aficionado said:
I cracked the screen (I believe both glass and LCD) on my international GS7 Edge. Samsung USA won't fix it, I am willing to pay pretty much whatever they would charge, but they won't touch. Is there anything definitive showing that the international version, G935F, uses a different Glass/LCD than the US versions?
Shipping back to the UAE, origin country of my device, is a bit steep; but has anyone sent their device back to the origin country for repair?
Finally, if that is not an option is there a reputable repair center in the USA for a screen replacement for the G935F?
Thanks for any feedback/help!!
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Isnt there any local phone repair shops in your neighbourhood ? All official service centers of all brands don't touch any device if they weren't made to be sold in a spesific region. You don't need to stick with official repairs, just find a good tech and get the job done. :good:
I'm in Australia, and bought my S7 edge dual sim from an eBay seller who imported the phone from HK (i believe).
Looks like I'm having a hardware problem with the phone (bought it in August 2016), and I don't want to send it back to HK for repair, and there's a Samsung shop near my place, do you think they will accept my phone and get it fixed?
Not really sure about the warranty.
Any aussies with similar experience?
I don't think Samsung offers international warranty. In doesn't at least in India.
I think Samsung offers regional warranty, not global.
Sent from my Galaxy S7 Edge Duos via Tapatalk