Metropcs: Can't get SIM to work in new Moto G4+ - Moto G4 Plus Questions & Answers

I just replaced my old Moto G 1st gen with a Moto G4+. (XT1644)
Put the sim card in and it doesn't connect. I am using Metro PCS as the carrier in the USA.
Under settings fast.metropcs.com shows up, but it doesn't show as one of the network providers.
Would appreciate any insights

Skarni said:
I just replaced my old Moto G 1st gen with a Moto G4+. (XT1644)
Put the sim card in and it doesn't connect. I am using Metro PCS as the carrier in the USA.
Under settings fast.metropcs.com shows up, but it doesn't show as one of the network providers.
Would appreciate any insights
Click to expand...
Click to collapse
I'd say you may need to Google the apn settings for Metro and make sure they're in your phone's apn settings. I've had to do that for T-Mobile sometimes.

Skarni said:
I just replaced my old Moto G 1st gen with a Moto G4+. (XT1644)
Put the sim card in and it doesn't connect. I am using Metro PCS as the carrier in the USA.
Under settings fast.metropcs.com shows up, but it doesn't show as one of the network providers.
Would appreciate any insights
Click to expand...
Click to collapse
Did your original Moto have sim? My first gen didn't it was CDMA. The new G4 is good across CDMA and GSM. If your using the GSM you need to make sure it's activated. If you are using the CDMA sim you need to activate the phones imei with them as it can be complicated.
I have Net10 and that's what I discovered when I switched between the 2.

MetroPCS isn't plug and play, swapping your sim from one device to another. You have to call customer service and add the imei to your account. Hope that helps. Speaking from experience. Currently using a G4+ with MetroPCS. APN setup isn't needed either as the phone has them already installed

THANK YOU
I was able to get activated. Yes, you have to contact customer service to have them register the IMEI and the SIM number. That was all that needed. No APN changes.
I had a hickup in that I did not know what my 8 digit PIN was. I could access my online account, but there is no way to get the PIN from your account, and the Customer Service only know how to read scripts, not answer questions. Their solution was to go to a store and have it taken are of. I live in Hawaii, and there is NO store here, meaning flying 5 hours to solve????
Finally signed in again, and clicked on the "chat" button which asked for the PIN, but I tried a few possible combos and got in and then the did it all through the chat.
Again thank you for your input. So great to have a supportive community.

Related

How to use on MetroPCS network

I've read through the forums and see that it's possible to use the Verizon note 3 on tmobile network. I want to use mine on the MetroPCS network. My question was is has anyone switched theres from Verizon to metro pcs and if so what are the steps involved?
Sent from my SCH-R720 using Tapatalk 2
Answer + another question
Hey there. I'm going to try and answer your question and then ask another related question.
I recently bought a 900v from eBay with the intention of using it on MetroPCS and then in Europe after a few months when I move. I'm currently using an international Note II on MetroPCS which works fine.
To answer: In theory, as far as I know, all you need to do to get your Verizon Note 3 to work on MetroPCS is get a plan and SIM card from them (they will need to register your phone's IMEI to the SIM card since they lock individual SIM cards to individual phones). After this, go to Settings > More networks > Mobile networks and change preferred to 'global'. You will also need to input the proper network name and APN (Settings > More networks > Mobile networks > Access Point Names). From here it should work.
Ok, now my question for whoever might know something about it. Since I bought my Note 3, I went to a MetroPCS store and had them change the registration from my old phone's IMEI to the Note 3. They did that, we switched the SIM and did what I wrote above and voice and text worked, but no data. The guy working there didn't know what to do, so I decided to have him just switch it back to my Note II and I'd take it to the better resourced 'corporate' store later.
In the meanwhile, I rooted and did what I needed to flash JasmineRom 2.4.1. Went fine and everything seemed to work fine. Then I took it to the corporate store. They tested it with a tester SIM first (not locked to a particular device) but couldn't get it to connect to a network and then the same with my SIM (which had worked before at least for voice). I just get the notification: "Phone Activation - This SIM card is from an unknown source."
Does anyone know if the phone has to first be somehow Activated with Verizon before I can change it to global and use other GSM networks? If so, how would I go about doing that as I'm not on Verizon, nor have I ever been. I have a friend who uses Verizon who might be able to help me activate it if really necessary, but if there's another way, do please let me know. If this problem has nothing to do with activation, and there's something else going on, I'm all ears as well. Thanks.
Problem solved for MetroPCS connection.
Just wanted to update that my problem was solved with no more trouble than calling MetroPCS (888 8METRO8) to have them register my old MetroPCS SIM card to my new device (Verizon Note 3). I had already played around with GSM and global modes and had manually input the APN and network name prior to calling. I had also tried to activate using *228 but that didn't seem to work... not sure if that is important but it was something I had done (with the MetroPCS card before calling).
To the OP: did you get yours working?
Edit: I suppose it is also worth mentioning that I didn't have to change any settings and I'm getting 4G LTE on MetroPCS.
So to confirm, it is possible to connect the Verizon note 3 to METROPCS network and get 4G LTE SERVICE. Will I need to adjust APN settings through the phone? Do I have to use a separate program to change those settings?
I'm going today to try to set this up. Thanks for the responses.
Sent from my QMV7B using Tapatalk
Ok everyone I have a question in reguards to using a Verizon Samsung Galaxy Note 3 with Metro PCS. I've been getting the run around from Verizon and Metro. What I've done so far is got Metro PCS to type the Note 3's IMEI number in their computer to activate the phone (like they do with every phone). I put the SIM card in the Note 3, and it said something like "SIM card is from an unknown source" (it's not reading the SIM). The phone wouldn't work. No service despite them activating the Note 3 on my account. They told me to go to metro store, so I did and we tried a new SIM card and everything and it still didnt read it. I keep seeing people say we need to change the APN, but what are we specifically supposed to write in the APN box? Also, I see people saying metro has to do something with the SIM card, what exactly do they have to do? Can someone please help, and please give me the exact steps as to what I have to do to get my Note 3 activated and working with MetroPCS. I havent had a phone to use in days because of this bullcrap please help!
verizon phone on metro network
graphmatix said:
i've read through the forums and see that it's possible to use the verizon note 3 on tmobile network. I want to use mine on the metropcs network. My question was is has anyone switched theres from verizon to metro pcs and if so what are the steps involved?
Sent from my sch-r720 using tapatalk 2
Click to expand...
Click to collapse
i tried doing this today and i was told if the verizon phone was activated...it would only last about 2 weeks..
Would this work on a galaxy s5?

Verizon Compatibility

I just purchased the ZTE Axon 7
I'm trying to find a pinned post on the steps I need to take to have this new cell be Verizon compatible.
Please can someone direct me to where there may be previous discussions on this as I can't find it.
We've been on virgin mobile for a long time so we don't have a GSM SIM so I just need to know what kind of phone I need to get with the nano (?) SIM and the next steps to get Verizon on the new phones.
Thanks!
I'm pretty sure all you need is a valid Verizon nano-SIM.
This may help too:
http://forum.xda-developers.com/axon-7/help/verizon-compatibility-t3420991
scoochy said:
I just purchased the ZTE Axon 7
I'm trying to find a pinned post on the steps I need to take to have this new cell be Verizon compatible.
Please can someone direct me to where there may be previous discussions on this as I can't find it.
We've been on virgin mobile for a long time so we don't have a GSM SIM so I just need to know what kind of phone I need to get with the nano (?) SIM and the next steps to get Verizon on the new phones.
Thanks!
Click to expand...
Click to collapse
You'll need to purchase the A2017U model, which is the standard USA-unlocked model. There is not a specific Verizon variant of the Axon 7.
The Axon 7 is sort of Verizon compatible, but there are issues. Also, unless you already have an active Verizon SIM available to you, you CANNOT activate an Axon 7 on Verizon - Verizon will not activate SIMs with this device. You'll have to already have an active Verizon SIM to use the Axon 7.
So, that said...here's a summary of the issues. For one, the phone will often show [falsely] that it's roaming, so you'll have to turn data roaming on. Also, when data service is on eHRPD or EvDO 3G or 1X, the carrier will be '123456' or '31000' or '002127.' Finally, a GSM SIM is, in my opinion, *essential* to properly set up the radio on initial activation. GSM SIMs can be purchased from many places including Target/Wal-Mart/grocery stores, etc...and a non-active GSM SIM will work fine. But...in my experience, performing *initial* set up of your Axon 7 with a Verizon SIM will cause radio problems later, most commonly a lack of LTE connectivity and sometimes additional problems with calls and texts. So it's very wise to obtain a GSM SIM (a friend's or, again, an inactive one will do fine) with which you should perform initial setup. After initial set-up with the GSM SIM and a few reboots, the Verizon SIM can be inserted.
Anyway, I've had my Axon 7 on Verizon for about three months and it's worked ok...but here are the steps I'd suggest if you can obtain both a GSM SIM and an already active Verizon SIM:
1) Deactivate "Advanced Calling" in your Verizon account, if it's active. Also, turn off the Advanced Calling setting in your previous Verizon device as appropriate and make a call on your old phone over 1X to make sure VoLTE is fully disabled on your account.
2) Acquire a GSM SIM card (i.e., AT&T, T-Mobile, or any of their respective MVNOs). This SIM card does *not* need to be active - a friend's will do fine as well.
3) Perform initial setup of the Axon 7 with the GSM SIM card inserted.
4) Reboot the phone once after setup is complete. Wait a few minutes.
5) Turn off phone, and insert your active Verizon SIM card.
6) Reboot the phone.
7) Enable the "Data roaming" setting in the Dual SIM settings/mobile networks. This is necessary due to a problem in ZTE's firmware on this device.
Finally, just as a note - VoLTE and WiFi Calling on Verizon do not work on the Axon 7 at present. Calls must be made over CDMA 1X...so if you're in a Verizon LTE-only area you won't have calls and you might not have texts either.
Good luck!
flyer_andy said:
You'll need to purchase the A2017U model, which is the standard USA-unlocked model. There is not a specific Verizon variant of the Axon 7.
The Axon 7 is sort of Verizon compatible, but there are issues. Also, unless you already have an active Verizon SIM available to you, you CANNOT activate an Axon 7 on Verizon - Verizon will not activate SIMs with this device. You'll have to already have an active Verizon SIM to use the Axon 7.
So, that said...here's a summary of the issues. For one, the phone will often show [falsely] that it's roaming, so you'll have to turn data roaming on. Also, when data service is on eHRPD or EvDO 3G or 1X, the carrier will be '123456' or '31000' or '002127.' Finally, a GSM SIM is, in my opinion, *essential* to properly set up the radio on initial activation. GSM SIMs can be purchased from many places including Target/Wal-Mart/grocery stores, etc...and a non-active GSM SIM will work fine. But...in my experience, performing *initial* set up of your Axon 7 with a Verizon SIM will cause radio problems later, most commonly a lack of LTE connectivity and sometimes additional problems with calls and texts. So it's very wise to obtain a GSM SIM (a friend's or, again, an inactive one will do fine) with which you should perform initial setup. After initial set-up with the GSM SIM and a few reboots, the Verizon SIM can be inserted.
Anyway, I've had my Axon 7 on Verizon for about three months and it's worked ok...but here are the steps I'd suggest if you can obtain both a GSM SIM and an already active Verizon SIM:
1) Deactivate "Advanced Calling" in your Verizon account, if it's active. Also, turn off the Advanced Calling setting in your previous Verizon device as appropriate and make a call on your old phone over 1X to make sure VoLTE is fully disabled on your account.
2) Acquire a GSM SIM card (i.e., AT&T, T-Mobile, or any of their respective MVNOs). This SIM card does *not* need to be active - a friend's will do fine as well.
3) Perform initial setup of the Axon 7 with the GSM SIM card inserted.
4) Reboot the phone once after setup is complete. Wait a few minutes.
5) Turn off phone, and insert your active Verizon SIM card.
6) Reboot the phone.
7) Enable the "Data roaming" setting in the Dual SIM settings/mobile networks. This is necessary due to a problem in ZTE's firmware on this device.
Finally, just as a note - VoLTE and WiFi Calling on Verizon do not work on the Axon 7 at present. Calls must be made over CDMA 1X...so if you're in a Verizon LTE-only area you won't have calls and you might not have texts either.
Good luck!
Click to expand...
Click to collapse
Thanks so much for taking the time to write all the steps! You said.I had to get the A2017U model is there a reason for this? I just noticed the model I just purchased is the A7G330 and A7G331 will the above steps work on those phones?
Thanks again!
scoochy said:
Thanks so much for taking the time to write all the steps! You said.I had to get the A2017U model is there a reason for this? I just noticed the model I just purchased is the A7G330 and A7G331 will the above steps work on those phones?
Thanks again!
Click to expand...
Click to collapse
The A7G331 will be the correct model, yes...not sure about the A7G330 - did you mean the A7G333? These model numbers just differentiate between colors...with the A7G331 being the grey one and the A7G333 the gold one. The A2017U is both of these...these model numbers just differentiate color.
​
flyer_andy said:
The A7G331 will be the correct model, yes...not sure about the A7G330 - did you mean the A7G333? These model numbers just differentiate between colors...with the A7G331 being the grey one and the A7G333 the gold one. The A2017U is both of these...these model numbers just differentiate color.
Click to expand...
Click to collapse
oh shucks....I'm so embarrassed! It's just the difference in colour. oh boy I'm such a noob!
Thanks - and yes A7G333
Pre Paid Verizon Phone with SIM?
Can someone please tell me what kind of phones have a SIM card for verizon? Moto E2 can't seem to find any in stock. Am seeing a lot of phones but no SIM.
Thanks
scoochy said:
Can someone please tell me what kind of phones have a SIM card for verizon? Moto E2 can't seem to find any in stock. Am seeing a lot of phones but no SIM.
Thanks
Click to expand...
Click to collapse
I am a little ignorant on this subject, but I was always under the impression that one could simply purchase a SIM/nano-SIM for around $29?
EDIT: Yikes, OK $45... but here is a link: https://www.verizonwireless.com/accessories/4g-sim-activation-kit/
emtownsend said:
I am a little ignorant on this subject, but I was always under the impression that one could simply purchase a SIM/nano-SIM for around $29?
EDIT: Yikes, OK $45... but here is a link: https://www.verizonwireless.com/accessories/4g-sim-activation-kit/
Click to expand...
Click to collapse
Yeah, I know I can buy verizon prepaid SIM thing is....can't activate.it.in my new Axon 7 so need a Verizon phone to activate and then switch SIM over to Axon.
Was just looking for a cheap one with SIM already installed.
Ah gotcha, sorry.
Sent from my VS990 using Tapatalk
scoochy said:
Can someone please tell me what kind of phones have a SIM card for verizon? Moto E2 can't seem to find any in stock. Am seeing a lot of phones but no SIM.
Thanks
Click to expand...
Click to collapse
Yeah this is always a big pain for sure...you'll need a nano-SIM Verizon branded phone (though you can cut down the SIM to nano size for the Axon 7 if you need to if you can't find a Verizon nano-SIM one) *or* a [unlocked as necessary] Nexus 6, Nexus 6P, Nexus 5X, Google Pixel, Moto X Pure Edition 2015, or [unlocked or Verizon] iPhone 6/6 Plus/6S/6S Plus (and maybe a few others?)
Swappa.com is a really good place to get cheap, used Verizon phones with activate-able ESNs/IMEIs: https://swappa.com/buy/devices/verizon
Often you can buy a Verizon prepaid phone+SIM at WalMart for fairly cheap too but there are some limitations *if* you're planning on going postpaid (I think it has to be paid for a month on Prepaid before it can be used on postpaid or something)...but I believe if you're planning on activating a prepaid account you can get like an HTC Desire 526 from WalMart maybe and then activate on Verizon PrePaid and pay your first month and then move the SIM card into your Axon 7 right away...and then perhaps [hopefully] activate any the other SIMs with the same phone if you're wanting to do multiple ones. In this video, Total Tech seems to be able to pull the SIM out and I presume you could then just add it to a different phone, though the Verizon SIM is adhered somewhat to the tray of the 526 it appears: https://youtu.be/PC1y4b0zCHQ
Good luck!!!
flyer_andy said:
Yeah this is always a big pain for sure...you'll need a nano-SIM Verizon branded phone (though you can cut down the SIM to nano size for the Axon 7 if you need to if you can't find a Verizon nano-SIM one) *or* a [unlocked as necessary] Nexus 6, Nexus 6P, Nexus 5X, Google Pixel, Moto X Pure Edition 2015, or [unlocked or Verizon] iPhone 6/6 Plus/6S/6S Plus (and maybe a few others?)
Swappa.com is a really good place to get cheap, used Verizon phones with activate-able ESNs/IMEIs: https://swappa.com/buy/devices/verizon
Often you can buy a Verizon prepaid phone+SIM at WalMart for fairly cheap too but there are some limitations *if* you're planning on going postpaid (I think it has to be paid for a month on Prepaid before it can be used on postpaid or something)...but I believe if you're planning on activating a prepaid account you can get like an HTC Desire 526 from WalMart maybe and then activate on Verizon PrePaid and pay your first month and then move the SIM card into your Axon 7 right away...and then perhaps [hopefully] activate any the other SIMs with the same phone if you're wanting to do multiple ones. In this video, Total Tech seems to be able to pull the SIM out and I presume you could then just add it to a different phone, though the Verizon SIM is adhered somewhat to the tray of the 526 it appears: https://youtu.be/PC1y4b0zCHQ
Good luck!!!
Click to expand...
Click to collapse
Ah that's brilliant thanks Andy!
flyer_andy said:
Often you can buy a Verizon prepaid phone+SIM at WalMart for fairly cheap too but there are some limitations *if* you're planning on going postpaid (I think it has to be paid for a month on Prepaid before it can be used on postpaid or something)...but I believe if you're planning on activating a prepaid account you can get like an HTC Desire 526 from WalMart maybe and then activate on Verizon PrePaid and pay your first month and then move the SIM card into your Axon 7 right away...and then perhaps [hopefully] activate any the other SIMs with the same phone if you're wanting to do multiple ones. In this video, Total Tech seems to be able to pull the SIM out and I presume you could then just add it to a different phone, though the Verizon SIM is adhered somewhat to the tray of the 526 it appears: https://youtu.be/PC1y4b0zCHQ
Good luck!!!
Click to expand...
Click to collapse
So I found a cheap Verizon prepaid phone at Walmart with nano SIM yeah! So going to pick up as Axon 7 came today so will set up. Now for the GSM SIM does that have to be nano or Micro SIM or if it doesn't matter. . .
I read somewhere on the forums that there are two slots - SIM 1 for CDMA, SIM2 GSM? I can't quite remember if that's the right way around.
Anyway...off I go! Hope this works the phone looks really nice & I haven't even switched it on yet.
Skingy1 said:
So I found a cheap Verizon prepaid phone at Walmart with nano SIM yeah! So going to pick up as Axon 7 came today so will set up. Now for the GSM SIM does that have to be nano or Micro SIM or if it doesn't matter. . .
I read somewhere on the forums that there are two slots - SIM 1 for CDMA, SIM2 GSM? I can't quite remember if that's the right way around.
Anyway...off I go! Hope this works the phone looks really nice & I haven't even switched it on yet.
Click to expand...
Click to collapse
It should be a nano-SIM in both slots. And when you activate, the GSM SIM should be used in slot 1 (the Verizon slot). Then you can put the Verizon SIM in after a few reboots. For dual-SIM purposes only, slot 1 must be CDMA and slot 2 is GSM...but for single SIM operation slot 1 can be either one.
flyer_andy said:
Yeah this is always a big pain for sure...you'll need a nano-SIM Verizon branded phone (though you can cut down the SIM to nano size for the Axon 7 if you need to if you can't find a Verizon nano-SIM one) *or* a [unlocked as necessary] Nexus 6, Nexus 6P, Nexus 5X, Google Pixel, Moto X Pure Edition 2015, or [unlocked or Verizon] iPhone 6/6 Plus/6S/6S Plus (and maybe a few others?)
Swappa.com is a really good place to get cheap, used Verizon phones with activate-able ESNs/IMEIs: https://swappa.com/buy/devices/verizon
Often you can buy a Verizon prepaid phone+SIM at WalMart for fairly cheap too but there are some limitations *if* you're planning on going postpaid (I think it has to be paid for a month on Prepaid before it can be used on postpaid or something)...but I believe if you're planning on activating a prepaid account you can get like an HTC Desire 526 from WalMart maybe and then activate on Verizon PrePaid and pay your first month and then move the SIM card into your Axon 7 right away...and then perhaps [hopefully] activate any the other SIMs with the same phone if you're wanting to do multiple ones. In this video, Total Tech seems to be able to pull the SIM out and I presume you could then just add it to a different phone, though the Verizon SIM is adhered somewhat to the tray of the 526 it appears: https://youtu.be/PC1y4b0zCHQ
Good luck!!!
Click to expand...
Click to collapse
flyer_andy said:
It should be a nano-SIM in both slots. And when you activate, the GSM SIM should be used in slot 1 (the Verizon slot). Then you can put the Verizon SIM in after a few reboots. For dual-SIM purposes only, slot 1 must be CDMA and slot 2 is GSM...but for single SIM operation slot 1 can be either one.
Click to expand...
Click to collapse
Thanks again Andy. So helpful! Will let you know how it goes.
Thanks Andy
Here is my screenshot. Im assuming when it says "Verizon wireless" at the top left that's showing 4G as well?
I don't see the usual LTE symbol...
So when I switch off Wi-Fi I see LTE
Sorry if this has been mentioned hundreds of times before.... But I'm assuming you can't have Wi-Fi and LTE on at the same time?
My other phone is on Wi-Fi mostly and where there's no Wi-Fi automatically goes on the data plan. Is there a set up for this?
Thanks again!
scoochy said:
So when I switch off Wi-Fi I see LTE
Sorry if this has been mentioned hundreds of times before.... But I'm assuming you can't have Wi-Fi and LTE on at the same time?
My other phone is on Wi-Fi mostly and where there's no Wi-Fi automatically goes on the data plan. Is there a set up for this?
Thanks again!
Click to expand...
Click to collapse
Mine does that by itself. As soon as i leave my house it switches to LTE
scoochy said:
So when I switch off Wi-Fi I see LTE
Sorry if this has been mentioned hundreds of times before.... But I'm assuming you can't have Wi-Fi and LTE on at the same time?
My other phone is on Wi-Fi mostly and where there's no Wi-Fi automatically goes on the data plan. Is there a set up for this?
Thanks again!
Click to expand...
Click to collapse
There actually is a way to run LTE and WiFi concurrently though it typically isn't necessary for most users as the phone will manage this on its own (as tolymatev said above)...but if you want to do it it's pretty easy...here are the steps:
1) Open Settings/"All Settings" tab
2) Scroll down to "About Phone"
3) Scroll down to "Build number"
4) Tap "Build number" repeatedly until the phone tells you "Congratulations, you're a developer!!!" or something like that
5) Hit back button
6) Tap the [newly appeared] "Developer options"
7) Scroll down and select "Cellular data always active"
This mode will keep the LTE connected (though data should still flow over wifi as long as wifi is connected) so that the phone will quickly switch between wifi and cellular...some people like this option though it does allegedly consume just a tad bit more battery than usual.
Glad you got the phone working!!!
flyer_andy said:
There actually is a way to run LTE and WiFi concurrently though it typically isn't necessary for most users...but if you want to do it it's pretty easy...here are the steps:
1) Open Settings/"All Settings" tab
2) Scroll down to "About Phone"
3) Scroll down to "Build number"
4) Tap "Build number" repeatedly until the phone tells you "Congratulations, you're a developer!!!" or something like that
5) Hit back button
6) Tap the [newly appeared] "Developer options"
7) Scroll down and select "Cellular data always active"
This mode will keep the LTE connected (though data should still flow over wifi as long as wifi is connected) so that the phone will quickly switch between wifi and cellular...some people like this option though it does allegedly consume just a tad bit more battery than usual.
Glad you got the phone working!!!
Click to expand...
Click to collapse
Hey that's really great to know!! Yes just getting hubbys phone set up now...we love the phones!
Thank so much for all the help really couldn't have done this without help.

Someone with a little more experience tell me what I'm doing wrong here please.

This is probably something silly and small but I'm pulling my hair out trying to fix this. I bought a G4 play XT1607 unlocked from Best Buy the other week. I also purchased a tracfone SIM activation kit. The kit had 2 sim cards, one GSM and one CDMA. Since I used Verizon service previous to my foray into prepaid plans, I activated the phone with the CDMA SIM card and registered the IMEI with Tracfone. Then I was able to successfully unlock the bootloader following the motorola official procedures, put on TWRP and flashed a LineageOS ROM w/ SU and OpenGAPPS. It worked fine for a couple of days and then *poof* my internet data would no longer connect at all. I rebooted several times and got nothing.
I then saw that there is some LTE/wifi handoff bug and I figured, no biggie, I'll swap my tracfone service to the GSM SIM and pop it in and it'll be good to go. Not so. At first, in fastboot, the screen was saying <Baseband not found> and I couldn't even place a phone call. The phone still doesn't seem to recognize the SIM card and doesn't show any cellular connectivity. I've tried flashing AOKP, LineageOS (both 7.1) and the stock 6.0.1 deodexed several times. I've tried this thread here and using it's 2.35-1 Radio file with the above ROMs which I installed using TWRP as well. None of this is seeming to work so I called Tracfone and they said it should be working and must be on my end. So following this I decided to go fully to flash fully back to stock. I used this file:
https://mirrors.lolinet.com/firmware/moto/harpia/official/RETUS/
and followed these directions
https://forum.xda-developers.com/g4-play/how-to/guide-return-to-stock-firmware-recovery-t3551797
Phone seems to be working fine other than not getting any kind of cellular signal. Even though it should be "factory fresh now" When I called tracfone they didn't seem to sure of themselves and told me it would activate within 2 hours and to call back if I had issues. It's been 4 hours now an dNo sign of signal. Did I mess something up here? Does tracfone need to do something on their send since this phone/IMEI was used previously on their service as CDMA? Or can I just "pop the new SD card and go" Or do I just need to add something like APN settings or similar to get what I have working? I don't want to call tracfone again if I don't have to because they didn't seem to know what to do when I explained it to them and sounded incredulous that one phone did both CDMA and GSM to begin with.
Can anyone help me? I'd like to use this GSM SIM card in my unlocked XT1607 (RETUS). This phone was previously on the same tracfone account with the same phone number but on their CDMA network. What gives? Is this something I messed up or tracfone needs to deal with?
I did some more research and I'm pretty sure this is on Tracfones end. I believe they still have it registered as a CDMA device and it's ignoring my GSM SIM when I turn it on.
Truculent said:
I did some more research and I'm pretty sure this is on Tracfones end. I believe they still have it registered as a CDMA device and it's ignoring my GSM SIM when I turn it on.
Click to expand...
Click to collapse
I don't think that's the issue. Did you set an APN for Tracfone? With the GSM SIM, you have to configure the APN.
Tracfone's site says to go to apn.tracfone.com but that site gives an error. I did find this: http://apn-settings.com/tracfone-apn-settings-step-by-step-configuration-guide/
Or you can check on Howardforums or Turks.
Also G4 Play, also Tracfone BYOP. I, however, did GSM from the getgo to avoid something like this. On my phone, when I installed Lineage, my MEID disappeared entirely (it only shows my IMEI in settings). SIM card reads just fine and APN settings are fine. I do think the initial ROM you installed inhibited the device's ability to read its own MEID (everything hints at these ROMs being made specifically for dual-SIM GSM phones). However, switching to the GSM SIM should have worked, provided you actually transferred your number and didn't just pop the other SIM in (the MEID on the Red "BYOP" card would have needed to be decommissioned).
Here's a thought: Try dialing *22890 on the phone. If it says the phone is programmed for CDMA service, then that could be part of the issue. Also check Settings to see if you have both an MEID and IMEI, or just an IMEI. If your IMEI is 0, then the SIM Card is not being read and they need to ship you a new one.
bw 1 said:
I don't think that's the issue. Did you set an APN for Tracfone? With the GSM SIM, you have to configure the APN.
Tracfone's site says to go to apn.tracfone.com but that site gives an error. I did find this: http://apn-settings.com/tracfone-apn-settings-step-by-step-configuration-guide/
Or you can check on Howardforums or Turks.
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Click to collapse
Just to follow up, I did find the correct web page for Tracfone APN: https://www.tracfone.com/apn
Posting for reference. APN is RESELLER/reseller.

Verizon

Anyone check to see if other gsm sim cards would work in the Verizon version of the moto e4?
Also will this verizon model work on Jio network (850 band available in this set) in India?
I can confirm it works with AT&T Freedompop GSM SIM after buying a $2 unlock code on ebay. Noted it picks up LTE bands 2,4,5,17. Band 5 is the 850 Mhz frequency.
Whyzor said:
I can confirm it works with AT&T Freedompop GSM SIM after buying a $2 unlock code on ebay. Noted it picks up LTE bands 2,4,5,17. Band 5 is the 850 Mhz frequency.
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You able to place calls??
juggamonkey said:
You able to place calls??
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I use T-Mobile and after buying the SIM unlock on eBay, I am able to use both voice and data.
That's crazy cricket doesn't allow voice calls for me .I ordered unlock code from eBay also
juggamonkey said:
That's crazy cricket doesn't allow voice calls for me .I ordered unlock code from eBay also
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You may need to change the settings to use T-Mobile/GSM network or something like that. Some people mentioned it in the slickdeals forum:
https://slickdeals.net/f/10418732-verizon-moto-e4-prepaid-39-88-walmart
juggamonkey said:
That's crazy cricket doesn't allow voice calls for me .I ordered unlock code from eBay also
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When I first inserted the cricket sim, it wont allow the voice calls. I switched the preferred network from 4g to 3g, the calls worked. Switched it back to 4g and they still work. Try doing this, it works..
EDIT: Remember, it switches from LTE to 3G when making the calls. I got the unlock code from ebay for $2.09.
cyclops13 said:
When I first inserted the cricket sim, it wont allow the voice calls. I switched the preferred network from 4g to 3g, the calls worked. Switched it back to 4g and they still work. Try doing this, it works..
EDIT: Remember, it switches from LTE to 3G when making the calls. I got the unlock code from ebay for $2.09.
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Hey thanks ! That worked
so, 100% sure that it works to make calls, data and sms when try unlock code from ebay? is yes, i´ll buy one to try in México
I unlocked mine with a code off eBay. I am currently using it on Cricket(At&t). Everything is working fine..data, calls, texts, MMS. Just had to find the correct APN settings. From my understanding...it should be usable on Sprint/Boost but who would want to.
Hi, anyone know how to dial special numbers like *611 or *264 when your using another sim (from other carrier, nota Verizon) ? Because im trying but always appear +1 simbol before i dial
My friend bought the Verizon prepaid version and isn't able to connect to many WiFi networks, like the airport ones (he tried in a couple different airports and none worked), any ideas how to fix that?
I unlocked my verizon E4 through ebay and checked it works with Jio in Mumbai -
4G was working without setting up the APN - just put the sim
I unlocked mine for $2 on ebay and my at&t sim works. sms does have a slight delay sending at times but lte and calls work.
This might sound like a stupid question, but this could be used with a Verizon post-paid SIM, correct? My son has the HTC 10 and it got dropped in water but he is away at school. He should be able to just run to Target, grab one for $40, and take that nano SIM out of his bad HTC 10 and pop it in the Verizon Pre-paid Moto E4 and that's it, correct? No need to call Verizon or anything?
acejavelin said:
This might sound like a stupid question, but this could be used with a Verizon post-paid SIM, correct? My son has the HTC 10 and it got dropped in water but he is away at school. He should be able to just run to Target, grab one for $40, and take that nano SIM out of his bad HTC 10 and pop it in the Verizon Pre-paid Moto E4 and that's it, correct? No need to call Verizon or anything?
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I believe that is correct from what I've read here.
Supposedly, already activated Verizon post-paid sims are good to go. It's when you try to activate the Verizon prepaid phone that you run into problems because the prepaid IMEI is NOT whitelisted. Of course, 'm only repeating what I've read. I don't use Verizon, so YMMV.
acejavelin said:
This might sound like a stupid question, but this could be used with a Verizon post-paid SIM, correct? My son has the HTC 10 and it got dropped in water but he is away at school. He should be able to just run to Target, grab one for $40, and take that nano SIM out of his bad HTC 10 and pop it in the Verizon Pre-paid Moto E4 and that's it, correct? No need to call Verizon or anything?
Click to expand...
Click to collapse
Also not a Verizon user here, but as I understand it, putting postpaid VZW sim in a prepaid device that hasn't been active on a prepaid account will result in a lock being put on your postpaid account. This will necessitate a call to VZW customer service to 'reactivate' the account - no calls messages or data until you make that call (from another line)
This is what I recall from discussion around similar use case in the Moto e 2015 forums. Ymmv.
dandrumheller said:
Also not a Verizon user here, but as I understand it, putting postpaid VZW sim in a prepaid device that hasn't been active on a prepaid account will result in a lock being put on your postpaid account. This will necessitate a call to VZW customer service to 'reactivate' the account - no calls messages or data until you make that call (from another line)
This is what I recall from discussion around similar use case in the Moto e 2015 forums. Ymmv.
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Hmm... That could be a problem, at least in the short term, but he was able to come up with a Verizon LG G2 and popped his SIM in and it worked. A couple days in rice may help, but I have my doubts.
In the mean time, since Target had these on sale for $39.99, I picked one up (my local store had about a dozen in stock) in case the phone is dead and he decides not to get it repaired under the service agreement by paying the deductible (which is $150 I think). Not going to open it for the time being, but will see what happens as time goes on.
I am a little concerned when you say "will result in a lock being put on your postpaid account", since this account has 3 lines in it and neither of us is the account holder. :/ To you have a link back to that information?
I read that they freeze your account and won't let it work with the prepaid phone (on Slickdeals)

Can't Save APN for AT&T MVNO (Red Pocket)

Well, I gave up trying to use a Verizon mvno. One of my Page Plus automatic renewals failed, and it wouldn't activate until 2nd level support changed my IMEI to an iPhone 6 I borrowed. The procedure in the Verizon thread about activating an iPhone 6 and then moving the SIM to the Axon didn't work for me.
As we know, going to Sprint is out.
T-Mobile in my area has a weak signal.
That leaves American Telephone & Telegraph.
I tried searching for AT&T and ATT in this forum, but I only get results for at or attempt. I even tried putting quotes around it.
I bought a Red Pocket AT&T SIM, although it might be for T-Mobile. There's no printed identification on it, but someone at Cellular Depot wrote 'A' on it. There are two APNs on it T-Mobile US LTE and T-Mobile US.
When I try to add a Red Pocket AT&T APN, it will save it until I enter 410 for the MNC. Then it deletes it.
Did they send me the wrong SIM?
I'm running version B32, and I'm stuck at this level without the ZTE update server.
Was there a trick to save it on another phone, and then move it over?
Thanks
Just to close the issue...
I was accidentally sent a T-Mobile SIM. Cellular Depot was very good, and quickly sent me a replacement SIM for AT&T service.

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