Talked to Tmobile today regarding what to do - T-Mobile Note 7 Guides, News, & Discussion

I talked to tmobile on their twitter help page and then called them. The rep told me on the phone I can keep the device if I like and when they get replacements in they will ship the replacement FIRST and then I can send them back my original Note 7. I ordered mine via the store so I have to deal with corporate. Tmobile help page told me the same thing I can keep my Note and simply swap it out but said I can have it shipped to the store too.
I hope this is the case and I can have it shipped to my house and simply send the old one back. The only store near me is always busy and their staff is a PITA to deal with.
I do have an S7 to use as a backup but hate the small screen and I don't want to get a refund then have to wait for that to be put back on the card.
I am watching the V20 too. I might be out next week BUT we know how the G5 has issues and turned into a major flop. I'd hate leaving the Note and it ends up the V20 is a POS phone and stuck with a worse phone.

I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
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barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
Sent from my SM-N930T using Tapatalk
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You mean the reps? I think Tmobile is being pretty straight forward, so far compared to the other carriers who are not even really sure what to do yet. Overall though I hate the reps especially the ones in the stores. Most are clueless. The store basically says if you ordered it you have to go through Tmobile and the store won't issue a refund.

What problems did the G5 have?

barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
Sent from my SM-N930T using Tapatalk
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vibrantliker said:
What problems did the G5 have?
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I hear battery life and the modules some were reporting they become loose over time and durability issues too I've seen people talk about. Overall a crap device that was hyped a lot before launch. I don't want to get a v20 and it has issues and is a crap phone. At least with the Note I know what I'm getting.

stlbluesfan said:
I hear battery life and the modules some were reporting they become loose over time and durability issues too I've seen people talk about. Overall a crap device that was hyped a lot before launch. I don't want to get a v20 and it has issues and is a crap phone. At least with the Note I know what I'm getting.
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The V20 is gonna be a monster. I actually owned the V10 and it was a power house. Very durable. V20 would be the only reason for me leaving Note 7

barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
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From a business perspective, this is not the result of incompetence. They know that trial lawyers are waiting around for the first Note 7 from T-Mobile to burn so they can hit them (and Samsung) with a class-action lawsuit. If that happens, the cost to T-Mobile will be huge, so they are trying to get the Note 7s back ASAP, even though they aren't ready for it. This is a totally unexpected event. They didn't stockpile alternate phones in the last few weeks in preparation for a bunch of people trading back their brand-new Note 7s.

They should allow a pre order replacement so not everyone is calling them or everyone going to the store at once when the new phones are available. It's gonna get chaotic.
Sent from my SM-N930T using Tapatalk

Not returning mine. If it was going to blow up should have happened by now. Use original chargers ppl.
Sent from my SM-N930T using Tapatalk

dirtymindedx said:
Not returning mine. If it was going to blow up should have happened by now. Use original chargers ppl.
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Thing is there is no official time line of events. Who knows how the failure works and when, not saying most will be affected but saying it hasnt happened yet isnt really concrete proof it wont ever happen.
Like the ring of death on the Xbox 360.
Also no phone should explode if you are using a different charger. Thats again a failure of the manufacturer

Note 7 replacement
I just received this email from T-Mobile
Dear Customer,
Samsung notified us today that they are recalling the Galaxy Note7 due to a battery safety concern. There have been 35 cases reported globally as of September 1st. Samsung has communicated to us that they will have replacement Note7 devices that should be available in the next 2-4 weeks.
As our customer, your safety is our number one priority. We're making it easy for you to return and exchange your Galaxy Note7, free of charge.
You have options:
1.Sign up and we’ll let you know when the new Samsung Galaxy Note7 is available
2.Switch to a new device
3.Return phone for a full refund
Sent from my SM-N930T using XDA-Developers mobile app

I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
Sent from my SM-N930T using Tapatalk

rcobourn said:
I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
Sent from my SM-N930T using Tapatalk
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Probably the same with mine, but I'd rather be safe than sorry, the rep I spoke with that was a supervisor said we have until the 30th to decide
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lildoggs said:
I just received this email from T-Mobile
Dear Customer,
Samsung notified us today that they are recalling the Galaxy Note7 due to a battery safety concern. There have been 35 cases reported globally as of September 1st. Samsung has communicated to us that they will have replacement Note7 devices that should be available in the next 2-4 weeks.
As our customer, your safety is our number one priority. We're making it easy for you to return and exchange your Galaxy Note7, free of charge.
You have options:
1.Sign up and we’ll let you know when the new Samsung Galaxy Note7 is available
2.Switch to a new device
3.Return phone for a full refund
Sent from my SM-N930T using XDA-Developers mobile app
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Got the same email. I had already filled out the form to be notified when they had a replacement in stock prior to getting the email.
Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!

I'm not having any issues with mine either but just for safety proposes I'm going to get the replacement. Just in case. Lol
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im good
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rcobourn said:
I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
Sent from my SM-N930T using Tapatalk
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I posted a similar post yesterday, I've seen it with HTC and Samsung where a few months into sales of a phone they seem to silently switch manufacturing to another vendor or use cheaper parts I guess to improve profits.....so my thought is now with this whole recall and it's cost to the bottom line will Samsung (A) Keep everything quality wise the same and take the full hit? or (B) Save every penny they can short of the battery pack? (i.e cheaper made camera parts from cheaper vendor etc)

You know someone on the boards the other day brought up a good point.
If the CPSC gets involved with this (as of now they are NOT) it will be illegal to sell a note 7 that has been recalled. So if you were going to sell your faulty Note 7 on ebay or something
it would be illegal.
So i would def get a replacement if you are planning to sell down the road.

My wife and I will trade ours in when they get the replacements in stock. We're not going to trade it in just quite yet.

its my understanding that T Mobile US might not be affected by the recall at all, and we all might not wind up needing new phones.

Related

Nexus 4 RMA for a new phone?

Hey guys,
I want to RMA my Nexus 4 due to the buttons not feeling right but my friend wants to buy it off me for more than I what I bought the phone. If I RMA the phone and my friend buys the phone off me, what happens?
If the RMA comes and no phone is returned, I get charged, which is fine but I don't think Google would like this very much.
Or would you guys recommend me just waiting till it goes back in stock and buying the phone the regularly? Thanks.
you can just RMA it then not send a phone back and they will just charge you. they wont care as long as they get their money. and if they do theyre not gonna do anything about it
It depends how much you value morals and ethics.
mbucks911 said:
you can just RMA it then not send a phone back and they will just charge you. they wont care as long as they get their money. and if they do theyre not gonna do anything about it
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Will I get warranty still even if I'm charged for the new phone?
El Daddy said:
It depends how much you value morals and ethics.
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Same applies for Google. But they don't seen to care much about their "loyal" customers. Rather ditching them, they started sending devices to the people who ordered later. Hence, I would be wise of OP to sell it to his friend and get another RMA device.
filthykid said:
Same applies for Google. But they don't seen to care much about their "loyal" customers. Rather ditching them, they started sending devices to the people who ordered later. Hence, I would be wise of OP to sell it to his friend and get another RMA device.
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It is kind of depressing if you think Google physically ships out the devices.
Sent from my Nexus 4 using Tapatalk 2
It is even more depressing if you expect such lousy service from the biggest online search gaint. If Google can't help by controlling the situation, so do us.
Besides, rather than coming forward and and informing their customers what EXACTLY is happening at the back end (the cause of such dreadful launch), they are playing "blame-game". Where are Google's morals? ethics? loyalty towards customer's?
filthykid said:
It is even more depressing if you expect such lousy service from the biggest online search gaint. If Google can't help by controlling the situation, so do us.
Besides, rather than coming forward and and informing their customers what EXACTLY is happening at the back end (the cause of such dreadful launch), they are playing "blame-game". Where are Google's morals? ethics? loyalty towards customer's?
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Of course I expect crappy service. They are a search giant, not a retailer. They clearly have extremely limited experience in selling products, so I didn't expect too much. Besides, like I said they don't even ship the devices.
Sent from my Nexus 4 using Tapatalk 2
joshnichols189 said:
Of course I expect crappy service. They are a search giant, not a retailer. They clearly have extremely limited experience in selling products, so I didn't expect too much. Besides, like I said they don't even ship the devices.
Sent from my Nexus 4 using Tapatalk 2
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Well in that case, they would have been intelligent enough and out-sourced agencies to retail stuff for them. There were many things they would have done rather then just disappointing their customers. And let's say they actually screwed it up.. what now? Stay quiet? Let customers suffer? No official statement about whats going on with them?
We all know the wait is a killer... u just can't get over it. It just bugs you a lot. Just imagine if u r dying to get Nexus 4 and do not foresee any hope of it coming back in a few weeks and even if it comes, the delivery will again take weeks. So in such scenario if the OP wants to sell his device to his friend, what's wrong? His friend is paying him. He is paying Google. Payment is made and device remains with the customer. Thing is done.
However, selling it on premium is greedy-ness but if OP's friend is willing to pay more :/.. then it's his call.

AT&T Will Let Customers With Replacement Galaxy Note 7s Swap Out Their Devices

Bad news for Samsung keeps on coming
AT&T will allow any of its customers with replacement Samsung Galaxy Note 7 devices to swap them out for a different smartphone, the company tells The Verge. The move follows Sprint's decision to let its customers return replacement Note 7s for a device from a different manufacturer on the heels of a replacement Note 7 catching fire on a plane earlier this week. The US Consumer Product Safety Commission has opened an investigation into the fire.
At this rate it's likely that Verizon and T-Mobile won't be too far behind in offering to swap out replacement Note 7 devices. With the uncertainty around the safety of the Note 7, offering a full exchange is the easiest way to ease the worries of consumers until the CPSC completes its investigation. If you're an AT&T or Sprint customer, you can take your replacement Note 7 back to the carriers' respective retail stores and exchange the devices for another smartphone of your choosing.
http://www.theverge.com/circuitbrea...tt-samsung-galaxy-note-7-replacement-exchange
Interesting. Not sure what i would do. So far i am enjoying my replacement note 7. If it comes to it i guess i will have to make a decision but i need more info before making that move. Its a shame, Samsung makes good stuff, its unfortunate they are having these issues. We shall see
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If the pixel lured me more I would be all over this but it's just meh. Only reason would be for the software and to be honest. touchwiz isn't as bad as I remember it...this is coming from a nexus guy.
I just called AT&T and none of the Reps seem to know anything about this so called return hmmm.
sugaman said:
I just called AT&T and none of the Reps seem to know anything about this so called return hmmm.
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Yeah I also called. The rep put me on hold to do some research on it and read it . It's something all reps doesn't know about yet. You have to the end of the month to do so. I have the option to switch it out to another device or just return it for a free refund. He made sure that was stated on my account for me to not have problems.
sugaman said:
I just called AT&T and none of the Reps seem to know anything about this so called return hmmm.
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Yep, it's probably craziness in the near future for us, all over again. All four carriers are allowing an exchange now, Ihttps://www.google.com/amp/www.theverge.com/platform/amp/circuitbreaker/2016/10/7/13202250/att-samsung-galaxy-note-7-replacement-exchange
I don't see a future with note 7 in hand. I do love the phone., hope it's not recalled again but its not looking good.
At leaset in the next few weeks we will have a few more phone choices...... unlike last month. I am thinking of.jumping to the V20 if a 2nd recall happens
This really sucks because I've fallen in love with my Note 7. There's not even any other phone on AT&T that I would get with the exception of the S7 edge. I'm really hoping this guy turns out to be a scam artist.
dooku77 said:
This really sucks because I've fallen in love with my Note 7. There's not even any other phone on AT&T that I would get with the exception of the S7 edge. I'm really hoping this guy turns out to be a scam artist.
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Carriers must know something we don't... I think if there was any chance of this being fake they wouldn't have reacted this way so quickly. I think they know something we don't.
Chadly said:
Carriers must know something we don't... I think if there was any chance of this being fake they wouldn't have reacted this way so quickly. I think they know something we don't.
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I know. I might jump ship. The carrier's have to know something. Since when does AT&T reach out to Android Central to tell them they are also on board with the device turn in.
I feel there is little choice but to change. It's only a matter of time before the next report of a burning replacement and good luck selling this second hand in the future . I will try the v20. I wish I had kept my Note5 and not lost $350 on selling it.
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Chadly said:
Carriers must know something we don't... I think if there was any chance of this being fake they wouldn't have reacted this way so quickly. I think they know something we don't.
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I've been thinking the same thing all day. A CSPC official said in an article that if the phone was a replacement one that there will more than likely be another recall.
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and here i am completely unable to even buy a note 7. AT&T keeps telling me no since i opted for the refund instead of a loaner phone. I fumed so much over that.
Not even sure which phone to go with. The Note 7 was the only phone that checked all the boxes. I sold my S7 Edge to get it, and I am not going to go buy another one.
-big screen
-water resistance
-expandable storage
-fast charging
-no on screen buttons
Not necessarily guys, relax. They may be doing this just to cover their own ass. I would like to believe that if anything real serious was known an announcement would be made my Samsung.
We shall see i the days to come. Samsung reacted quickly the 1st time, lets see what happens
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I just hope the v20 has a good screen.
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Mayonesa said:
Not necessarily guys, relax. They may be doing this just to cover their own ass. I would like to believe that if anything real serious was known an announcement would be made my Samsung.
We shall see i the days to come. Samsung reacted quickly the 1st time, lets see what happens
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I just feel this phone will be at the bottom.of the pile like a non flagship budget. For cases, accessories, updates ect... . Not many people are on board with the note 7, if there is no recall not many will be on board with all the bad press. So why would anyone put any effort or invest money/more products into the note 7. Speaking. Of, we will surely not see a functional.curved glass SP. In my line of work tempered sp is a must. One reason why I may go v20, same.screen real estate as the note 7 but not curved so SP will actually stay on.
The note 7 and bogo deal was the only reason I upgraded and added a phone to my plan. Samsung had no other device I want so now I may get screwed out of the bogo and have to pay more each month than I had originally planned and I can't take back my note 5 now, which I gave to our functioning disabled son
Its absolutely tragic that this is happening. I really wanted this device to be my go to for the next couple of years. Its my first phone since the Note 4 was released and its a beast! I guess in the race to create a flagship like this Samsung has finally cut too many corners. It seems to me that the inherent design of the battery and the chassis just aren't optimal. They should have spent a bit more time on the battery enclosure and possibly reduced the battery capacity slightly to compensate for the tight tolerances. Im not even really sure that would have done anything to help. But anyhow, I think the rest of the community will probably feel the pain. I have already started looking at other devices, leaning (for the first time in 8 years) towards another iPhone. Or I can go to the Pixel xl. Everything other than the Note 7 released this year has been such a let down though.
tazbo28 said:
Its absolutely tragic that this is happening. I really wanted this device to be my go to for the next couple of years. Its my first phone since the Note 4 was released and its a beast! I guess in the race to create a flagship like this Samsung has finally cut too many corners. It seems to me that the inherent design of the battery and the chassis just aren't optimal. They should have spent a bit more time on the battery enclosure and possibly reduced the battery capacity slightly to compensate for the tight tolerances. Im not even really sure that would have done anything to help. But anyhow, I think the rest of the community will probably feel the pain. I have already started looking at other devices, leaning (for the first time in 8 years) towards another iPhone. Or I can go to the Pixel xl. Everything other than the Note 7 released this year has been such a let down though.
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I'm in the exact position bro. Wow off topic but I just took my phone in the shower with me and obviously it got soaked and now the loud speaker sounds all distorted...
Chadly said:
I'm in the exact position bro. Wow off topic but I just took my phone in the shower with me and obviously it got soaked and now the loud speaker sounds all distorted...
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For sure! Yikes, I believe that steam and heat actually causes the rubber seals to loosen a bit. Its one of the only ways that you can actually get water damage on these devices other than taking them too deep in the water. Sorry bud, Im sure you can still give it back though when/if you decide too. lol
So it's not normal for the loudspeaker to sound like crap after? It seems like it's back to normal now.
Chadly said:
So it's not normal for the loudspeaker to sound like crap after? It seems like it's back to normal now.
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Yes it is normal until it dries out.

Note 7 v2 being investigated for a possible recall on the new V2 Note7

This is so sad as soon as T-mobile let me take this this back I'm going to return my (Replaced v2 Note7) for my money back and maybe buy a used s7 edge til the Note8.
Sprint and AT&T already is letting customers return the newly replaced v2 Note7 for a full refund.
http://www.theverge.com/2016/10/7/13196456/sprint-galaxy-note-7-replacement-exchange
http://bgr.com/2016/10/07/galaxy-note-7-exchange-refund-sprint-t-mobile-att-verizon/
Sprint
Sprint was the first carrier to announce unconditional replacements for any customers with a Note 7. “If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window,” a Sprint representative told Recode.
The return policy will presumably get customers the full retail price of the phone towards another device, and given the big sticker price on a Note 7, customers should be able to pick up just about any other smartphone.
T-Mobile
While T-Mobile doesn’t have a specific policy in place for Note 7 devices, the company also told Recode that customers with a Note 7 can use T-Mobile’s standard 14-day “remorse” policy to return or exchange their phone. The 14-day period starts from when customers picked up their replacement Note 7 devices, so most people should still be covered under that window.
AT&T
AT&T followed Sprint’s lead, telling The Verge that customers with a Note 7 can bring their phones into a store and exchange them for any other smartphone. There’s no specified window on how long you have to bring your device in, but given the ongoing investigation by the US Consumer Product Safety Commission, it’s not likely to end any time soon.
Verizon
Verizon hasn’t fully outlined its exchange program, but it has committed to exchanging devices. In a statement, a Verizon spokesperson told BGR “for any Verizon customer concerned about the safety of their replacement Note7 smartphone, they will be able to exchange it for an alternate smartphone. We will provide additional details later today.”
T-Mobile is allowing it too.
charlieb620 said:
T-Mobile is allowing it too.
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Cool thx, I'm going to return then.
I'm going to wait and see if turns out to be a second recall. Looks like the carrier are getting jump on it maybe they know already there's going to be another recall. If they do recall it again you can forget about software updates from the carriers. Now I have to decide if I want to get the LG V20 or go back to the iPhone SE if they do a 2nd recall. Battery life on that little phone was awesome. Only phone I managed to get 1 1/2 days of usage before having to charge it. What a ride from the anticipation of receiving the device to this now. At least I got 2 256gb memory cards out of this ordeal.
ATT may stop selling the Note 7
http://www.technobuffalo.com/2016/1...-in-unprecedented-move-following-latest-fire/
keeps getting worse for the Note 7. If that happens most likely the rest of the carriers will follow through.
Wow this sucks, theres no other phone that I like out there right now either. Pixel looks nice but no sd cards kills it for me, the 4k will eat up the sd card, even with unlimited cloud storage. v20 is eh.... and iphone 7... well its an iphone...
Wow I just got my replacement today lol. I'm hoping it's just a one off that exploded I really like this phone and I don't want an official recall on V2.
The Pixel is the only other choice for me too but I don't think the camera on the Pixel will produce the depth that the note 7 does and I love those deep looking shots.
Just returned the Note7 v2 for a full refund. Using an LG G3 as a temp phone for now, tired of all these crap.
Welp, time to return my V2, and get another replacement Note 7, and do the 256GB SD Card trick again :'D. Then return that for a $50 restocking fee and get the Pixel.... /sarcasm
or was it?
I got mine the other. Everything is perfect, which I'm quite surprised lol. Did a back up restore and I thought it would get hot and it didn't. It wasn't even laggy while downloading and installing my apps. I seriously hope there is no recall. This phone just rocks at least for now.
Sent from my SM-N930T using XDA-Developers mobile app
Considering there have been no other reports ov v2 phones melting, I'm inclined to think it's a one-off event so I plan to keep mine until I hear differently. I really like this phone, and being a JOD customer, I don't worry about resale value.
kdoweb said:
Just returned the Note7 v2 for a full refund. Using an LG G3 as a temp phone for now, tired of all these crap.
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What's funny is you got 61 post total and you finally create a thread to spread what might be false info depending on if the phone that burns up ends up being a version one note 7
TechBSwift said:
What's funny is you got 61 post total and you finally create a thread to spread what might be false info depending on if the phone that burns up ends up being a version one note 7
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To each his own. I do hope your note 7 wont overheat, I rather be safe then sorry.
Maris_ said:
Considering there have been no other reports ov v2 phones melting, I'm inclined to think it's a one-off event so I plan to keep mine until I hear differently. I really like this phone, and being a JOD customer, I don't worry about resale value.
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Yeah there is another V2 in Taiwan that started smoking. Getting interesting
pcriz said:
Yeah there is another V2 in Taiwan that started smoking. Getting interesting
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If all the US carriers are letting us return with no questions ask, that alone is reason enough for me to return.
I might buy this phone:
http://www.bestbuy.com/site/samsung...5ac&ksprof_id=10&ksaffcode=1943582&ksdevice=c
Maris_ said:
Considering there have been no other reports ov v2 phones melting, I'm inclined to think it's a one-off event so I plan to keep mine until I hear differently. I really like this phone, and being a JOD customer, I don't worry about resale value.
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http://www.androidcentral.com/alleged-replacement-note-7-catches-fire-minnesota
their are now 3 reports of v2 note 7 problems.
Intub8 said:
http://www.androidcentral.com/alleged-replacement-note-7-catches-fire-minnesota
their are now 3 reports of v2 note 7 problems.
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It's over. Even if all three are proven to be false or another recall happens and they actually get it right, no airline will ever let you carry a note 7 again. Even if you get past security the little ***** sitting next to you will probably freak and scream you brought a bomb on the plane.
The average person thinks every phone is a iPhone or a Galaxy, you honestly think they will believe your device is safe if they find out it is a note 7?
If tmobile had any class they would give us at the very least our previous pre upgrade phone free of charge until the next note or whatever you decide to upgrade to. Instead many of us will be forced into buying a phone we don't want, wasting a Jump, etc.
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NXLTrauma25 said:
It's over. Even if all three are proven to be false or another recall happens and they actually get it right, no airline will ever let you carry a note 7 again. Even if you get past security the little ***** sitting next to you will probably freak and scream you brought a bomb on the plane.
The average person thinks every phone is a iPhone or a Galaxy, you honestly think they will believe your device is safe if they find out it is a note 7?
If tmobile had any class they would give us at the very least our previous pre upgrade phone free of charge until the next note or whatever you decide to upgrade to. Instead many of us will be forced into buying a phone we don't want, wasting a Jump, etc.
Sent from my SM-N930T using XDA-Developers mobile app
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I agree. I wish I could go back to August and just not buy the phone. I traded in my s7 edge and paid $180 to upgrade early. Not to mention the deposit for 2 notes. I will never see that money again. So I can get another s7 edge and be out the cash I paid to upgrade early and have to start back at payment number 1 out of 24. Feel like a rape victim from law and order.
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https://imgur.com/gallery/BGWPK
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barfingmonkey said:
https://imgur.com/gallery/BGWPK
Sent from my SM-T810 using Tapatalk
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That video was somewhat disheartening. And only 2 hours old?
All I need is for that to hit the news then my daughter and my mother will both have a tizzy all over again and start worrying about Samsung melting my face off.
This has been a pretty rough ride. I feel like I bought a Ford Pinto.
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Who's gonna keep using their Note 7?

There's absolutely no other phone I want, so I'm seriously considering not turning my phone in and continuing to use it. Plus I'm not at all happy with the compensation of a $25 credit. What I would deem fair is allowing me to "use" an S7e or ANY phone I want until a suitable replacement phone (S8, Note 8, etc.) becomes available and then turning in the loaner for the better phone. Anyway... anyone else going to chance it and just keep on using their Note 7?
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I really like the phone. But, it's not worth risking my life and property for.
Just got my replacement in the mail last Thursday. It's been working just fine. Doesn't get hot or anything with heavy use. I'm going to continue using my revised note 7 till they try to force me to deactivate it
Ive had a rough time getting a replacement, so ive been looking into the pixel xl or just snag a nexus 6p for cheap. Its not worth risking to me.
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I'm going to keep mine because I have not had any issues and do not want to get a new phone. This mostly due to how terrible the corporate sprint store near me is. I had to go into the store 3 times to get a replacement.
The only problem (aside from the whole catching fire thing) is I doubt they'll be working on any software updates for the Note 7 now. No Nougut for the Note 7?
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I really wish there were better options out right now I would switch in a heart beat. Unfortunately there's nothing even close out right now or coming out in the next few weeks. If they force us to move on I'll probably go with the v20 or 7 edge.
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I upgraded from a Note 3 to a Note 7. I need a Note with Micro SD card slot. I went on Ebay today and bought the best Note 4 I saw as a backup plan. I still have the original recalled Note 7 and plan to keep it for now. But like kstephens98 said, it won't get updates. And who's gonna wanna continue development here? I think I'll probably use the Note 4 until (hopefully) the Note 8 comes out. I just hope I can still get a full refund if it comes down to that. There's no other new phone out there that I would be interested in.
there is no competition.
i'll hold it until they have another fixed batch or until the Note 8.
Keeping mine
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Absolutely keeping mine. It's the best phone I've had, it's the phone I want to have, and I have absolutely no issues with it. No overheating. Doesn't even get warm.
T4eTurtleC1ub said:
Absolutely keeping mine. It's the best phone I've had, it's the phone I want to have, and I have absolutely no issues with it. No overheating. Doesn't even get warm.
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As much as this comment exactly describes how i feel i have to return the phone. This is the hsrdest decision. Even harder than returning the first one cause last tine i knew it would be conning back. But it is now giing to be gone forever.
The main reasons are these
1) the phone cost $900. If i keep it i cannot get a new one probably ever.
2) development Will be non existent.
3) no resale value at all in the rare chance i could afford another one.
4) my husband will refuse to let me keep it even if i wanted to ignore 1-3
I was hoping for a new batch but from what I've read Samsung has officially dropped the note 7 all together.
Out the money for my case and have a gear vr which i cannot use. THIS SUCKS
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Just an FYI just got this tidbit from Sprint Chat:
"Daniel M:*You can check the availability of the Samsung Galaxy Note 5 with our Telesales team as the device is not available online and we are trying to get it back soon but any date is not confirmed."
was also confirmed by Telesales
If they get the note 5 back, I'd take that. I honestly don't think PHYSICALLY the note 7 is that different. On top of that, the Note 5 is honestly the best alternative. As sad as it is to say that a year old phone is the best alternative...it really, honestly is. I can deal without the USB-C, I can even deal with the lack of SD Card support(I haven't used an SD card in ages as long as there's a 64gb version). The water resistance would be nice...but after owning the S5, it was more.....convenient than anything. The "IF it drops in the water I don't have anything the worry about" feeling. I took underwater pics once just to say I did and could but....not like I'm gonna go swimming with that bad boy in my pocket lol.
Lastly, and most importantly for me, is the S-Pen. Unlike a good number of people, I actually use my....a lot. Which I find either people use it A LOT, or never lol. Anyway, if/when the Note 5 becomes available again, then I'll go back to that. But this Note 7 really was the PERFECT phone.
Water Resistance
S-Pen
AMAZIN screen to body ratio
iris scanner is way more functional than I anticipated
just the right about of edge on the screen
THE SCREEN PERIOD lol
the camera was near flawless in my opinion
everything about this phone......
If only Samsung wouldn't have rushed things. I think this phone would have beat out the iPhone anyway. Thing is, people who buy iPhones, buy iPhones. Getting them to switch is difficult because they're usually invested in apple products. iPads, Macbooks, lightning adapters, etc. People who buy Android phones are usually invested in it. Samsung people usually have Samsung Tablets, enjoy the gmail/google apps integration, enjoy the mass amount of free apps from the app store lol. This makes me want to cry lol
Went ahead and exchanged mine for an S7 Edge. It's a very nice phone too. Plus I didn't use the S-Pen like I thought I would.
In addition, Got two free gifts for my first note and my replacement note and now I've been approved for my S7 Edge. Three gifts, one purchase.
Anyone thinking of trading it in and doing the gift thing, sorry, it ended Oct 9th I believe.
fgr said:
Went ahead and exchanged mine for an S7 Edge. It's a very nice phone too. Plus I didn't use the S-Pen like I thought I would.
In addition, Got two free gifts for my first note and my replacement note and now I've been approved for my S7 Edge. Three gifts, one purchase.
Anyone thinking of trading it in and doing the gift thing, sorry, it ended Oct 9th I believe.
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They would end it just before they got destroyed with people switching and double dipping lol
I am going to keep mine. I still have my old Note 5, 4 and 3 so I have options.
Just got a text from sprint giving me 15 days to return my note to avoid a non return fee
jionny said:
Just got a text from sprint giving me 15 days to return my note to avoid a non return fee
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ugh. I am going to call the corp guys tomorrow when I have time to ask what they are going to let me get away with. I am leaning like some others to the LG V20, but since it doesn't come out until the 28th it's outside a 15 day window. Would go without phone/phone payments and a Note 4 I pick up used for now if it meant using my upgrade later.
already sent my old phone back to them, as required to not get charged. So can't go back to that. After thinking about it, the S7 or S7E is a horrible choice since they will be replaced soon and then I'll be pissed I just got an old model.
blacjac30 said:
Keeping mine
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Ditto....like most of you I'm paying the extra few bucks a month to upgrade with each new release so I'll hang on to my 7 til Sammy drops a new flagship.
Me!!
kstephens98 said:
There's absolutely no other phone I want, so I'm seriously considering not turning my phone in and continuing to use it. Plus I'm not at all happy with the compensation of a $25 credit. What I would deem fair is allowing me to "use" an S7e or ANY phone I want until a suitable replacement phone (S8, Note 8, etc.) becomes available and then turning in the loaner for the better phone. Anyway... anyone else going to chance it and just keep on using their Note 7?
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I am going to keep using mine. There is NOTHING else that is even close to the Note 7. All of us who own the phone knows it is the sweetest one out there. I had considered the LG V20, but I would feel as though I had an inferior phone; judging by the reviews.
The reason I am here today is to root the phone to prevent Samsung from sending some type of kill update.

Is this the best choice

So I had to return my phone note 7 stupid recall. I got the s7 edge t mobile is it the best phone to get or wait for the v20 or something else thank you
I'm in the same boat.... I'm going with the S7 Edge... samsung pay and gear vr are things I don't want to go without... plus samsung oled screens are so good, i have a hard time using anything with an IPS screen.
Same here grabbed s7 edge. At least 256 card works.
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I am in the same boat and somehow it feels wrong :crying:
Chr0nicDreamz said:
I am in the same boat and somehow it feels wrong :crying:
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Agreed. The Note 7 was great, and this is not so much.
A friend reminded me, too late, of the S6 Edge+. No water resist, no SD card, but bigger, faster, better sound than the S7 Edge. I have to have SD card, so I might not have gone that way, but it's a great phone for the money. Can be had on eBay for $300.
Seme here , I'm on s7 edge it's not to bad , I like it
S7 beats S6. I had both.
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S7e isn't a bad phone. It's the note7 minus spen and iris scanner. The screen difference feels negligible in hand ( my s7e almost fit my n7 case perfectly...... )
I'm not happy with losing the n7 but T-mobile is taking care of me. I'm technically buying the s7e on installment but any money put towards the s7e will be applied to the n7 ( or n8 ) when it comes back out and I will be able to return the s7e regardless the time frame......since I was a pre-order and already had mine at launch.
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I'm also a Note 7 refugee. While this wasn't my first choice it's not that bad. They also extended the promotion for the SD card and the VR headset. I'm ok till the Note 8 comes out.
pyraxiate said:
S7e isn't a bad phone. It's the note7 minus spen and iris scanner. The screen difference feels negligible in hand ( my s7e almost fit my n7 case perfectly...... )
I'm not happy with losing the n7 but T-mobile is taking care of me. I'm technically buying the s7e on installment but any money put towards the s7e will be applied to the n7 ( or n8 ) when it comes back out and I will be able to return the s7e regardless the time frame......since I was a pre-order and already had mine at launch.
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Hpw did you get them to put any money paid on the s7edge to the note 8?
thegameksk said:
Hpw did you get them to put any money paid on the s7edge to the note 8?
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They noted my account that this was a loaner phone that I'm paying on. I was one of the original pre orders who received my phone and had to bring it back a week later for the recall. I was given the option of waiting overnight for a Loaner to be shipped or buy something in store and have it credited on the first recall replacement n7. The first replacement which was supposed to take a few weeks never came. I called 611 frantic worried I'd be stuck with an expensive phone I didn't want. They said my account was noted this was a replacement and a temporary device only due to the recall and even if it took a year I was safe to return it for a full refund ( or apply the refund to another phone ).
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Try and get an S7 Edge now. On back order until November. I ordered last week and it states it shipped but it's been on its way to UPS going on 5 days now. I guess the little old lady with the broken hip is crawling to UPS.
pyraxiate said:
They noted my account that this was a loaner phone that I'm paying on. I was one of the original pre orders who received my phone and had to bring it back a week later for the recall. I was given the option of waiting overnight for a Loaner to be shipped or buy something in store and have it credited on the first recall replacement n7. The first replacement which was supposed to take a few weeks never came. I called 611 frantic worried I'd be stuck with an expensive phone I didn't want. They said my account was noted this was a replacement and a temporary device only due to the recall and even if it took a year I was safe to return it for a full refund ( or apply the refund to another phone ).
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I talked to them and tried to get the same and they wont give it to me.
thegameksk said:
I talked to them and tried to get the same and they wont give it to me.
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Click to collapse
Were you one of the original pre-order customers? That might make a difference.
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S7 edge is an awesome phone.. I had since it came out no issues at all. I also had the note 7 well we know how that goes. Anyways s7 is fantastic
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pyraxiate said:
Were you one of the original pre-order customers? That might make a difference.
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I got my V1 August 26th.
thegameksk said:
I got my V1 August 26th.
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When I took mine back for the recall, there was a 2 day window where they issued a loaner but had to mail it out. I'm guessing they ran out of loaners. I opted for option 2 because I couldn't wait overnight. Basically they returned the note7 and had me put the s7e on the EIP instead. During that window, they made a note on my account that this was a temporary loaner type device until the note7 was released again. Several weeks passed and I didn't get a call from my retailer. I went in and one of the reps said they were likely pulling all note7 and stopping sales..... he could overnight one for me but I'd likely have to return that one too. I said I'd wait for the issue to be resolved. Went home, called 611 and threw a fit because I don't want to be stuck with an $800 phone I didn't want. The customer service rep said he would feel the same way too and checked my account. He said that my s7e IS showing as a loaner device.
I then asked him what it the n7 isn't released after waiting a year. At that point the s7e would be halfway paid off ( $400 Ish applied to the EIP ). He said that because I paid for the s7e as a loaner that all money applied to it would be reimbursed / put towards a note 7 ( or comparable device ...such as a note 8 ). I specifically asked what if it took a year....and he said the account is noted and I have nothing to worry about.
The following day I went to my T-mobile retailer and spoke to the manager ( excellent at customer service by the way ). I told him I already knew about the 2nd recall and wanted him to confirm about the loaner s7edge I'm paying on. He went into the account notes and saw where the 611 rep noted whenever a replacement n7 ( or comparable device ) was available, the s7e would be fully refunded.
I breathed a sigh of relief. The manager did my preorder on my n7 so he was already aware of everything. As long as my account is noted I'm good to go he said regardless the time frame.
Hopefully he is still there at the same location a year from now so it's easier. Lol
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