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Talked to Tmobile today regarding what to do

I talked to tmobile on their twitter help page and then called them. The rep told me on the phone I can keep the device if I like and when they get replacements in they will ship the replacement FIRST and then I can send them back my original Note 7. I ordered mine via the store so I have to deal with corporate. Tmobile help page told me the same thing I can keep my Note and simply swap it out but said I can have it shipped to the store too.
I hope this is the case and I can have it shipped to my house and simply send the old one back. The only store near me is always busy and their staff is a PITA to deal with.
I do have an S7 to use as a backup but hate the small screen and I don't want to get a refund then have to wait for that to be put back on the card.
I am watching the V20 too. I might be out next week BUT we know how the G5 has issues and turned into a major flop. I'd hate leaving the Note and it ends up the V20 is a POS phone and stuck with a worse phone.

I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
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barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
Sent from my SM-N930T using Tapatalk
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You mean the reps? I think Tmobile is being pretty straight forward, so far compared to the other carriers who are not even really sure what to do yet. Overall though I hate the reps especially the ones in the stores. Most are clueless. The store basically says if you ordered it you have to go through Tmobile and the store won't issue a refund.

What problems did the G5 have?

barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
Sent from my SM-N930T using Tapatalk
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vibrantliker said:
What problems did the G5 have?
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I hear battery life and the modules some were reporting they become loose over time and durability issues too I've seen people talk about. Overall a crap device that was hyped a lot before launch. I don't want to get a v20 and it has issues and is a crap phone. At least with the Note I know what I'm getting.

stlbluesfan said:
I hear battery life and the modules some were reporting they become loose over time and durability issues too I've seen people talk about. Overall a crap device that was hyped a lot before launch. I don't want to get a v20 and it has issues and is a crap phone. At least with the Note I know what I'm getting.
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The V20 is gonna be a monster. I actually owned the V10 and it was a power house. Very durable. V20 would be the only reason for me leaving Note 7

barfingmonkey said:
I just called them, they said bring it back to the store for a full refund or a new phone. Replacements aren't even available yet , why can't people just be competent, not asking for a genius, just basic competency.
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From a business perspective, this is not the result of incompetence. They know that trial lawyers are waiting around for the first Note 7 from T-Mobile to burn so they can hit them (and Samsung) with a class-action lawsuit. If that happens, the cost to T-Mobile will be huge, so they are trying to get the Note 7s back ASAP, even though they aren't ready for it. This is a totally unexpected event. They didn't stockpile alternate phones in the last few weeks in preparation for a bunch of people trading back their brand-new Note 7s.

They should allow a pre order replacement so not everyone is calling them or everyone going to the store at once when the new phones are available. It's gonna get chaotic.
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Not returning mine. If it was going to blow up should have happened by now. Use original chargers ppl.
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dirtymindedx said:
Not returning mine. If it was going to blow up should have happened by now. Use original chargers ppl.
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Thing is there is no official time line of events. Who knows how the failure works and when, not saying most will be affected but saying it hasnt happened yet isnt really concrete proof it wont ever happen.
Like the ring of death on the Xbox 360.
Also no phone should explode if you are using a different charger. Thats again a failure of the manufacturer

Note 7 replacement
I just received this email from T-Mobile
Dear Customer,
Samsung notified us today that they are recalling the Galaxy Note7 due to a battery safety concern. There have been 35 cases reported globally as of September 1st. Samsung has communicated to us that they will have replacement Note7 devices that should be available in the next 2-4 weeks.
As our customer, your safety is our number one priority. We're making it easy for you to return and exchange your Galaxy Note7, free of charge.
You have options:
1.Sign up and we’ll let you know when the new Samsung Galaxy Note7 is available
2.Switch to a new device
3.Return phone for a full refund
Sent from my SM-N930T using XDA-Developers mobile app

I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
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rcobourn said:
I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
Sent from my SM-N930T using Tapatalk
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Probably the same with mine, but I'd rather be safe than sorry, the rep I spoke with that was a supervisor said we have until the 30th to decide
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lildoggs said:
I just received this email from T-Mobile
Dear Customer,
Samsung notified us today that they are recalling the Galaxy Note7 due to a battery safety concern. There have been 35 cases reported globally as of September 1st. Samsung has communicated to us that they will have replacement Note7 devices that should be available in the next 2-4 weeks.
As our customer, your safety is our number one priority. We're making it easy for you to return and exchange your Galaxy Note7, free of charge.
You have options:
1.Sign up and we’ll let you know when the new Samsung Galaxy Note7 is available
2.Switch to a new device
3.Return phone for a full refund
Sent from my SM-N930T using XDA-Developers mobile app
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Got the same email. I had already filled out the form to be notified when they had a replacement in stock prior to getting the email.
Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!

I'm not having any issues with mine either but just for safety proposes I'm going to get the replacement. Just in case. Lol
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im good
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rcobourn said:
I'm a bit conflicted. Odds are there is nothing wrong with my battery, and otherwise this phone is perfect. Who knows if the replacement, rushed out in the next couple of weeks, will be as good.
Sent from my SM-N930T using Tapatalk
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I posted a similar post yesterday, I've seen it with HTC and Samsung where a few months into sales of a phone they seem to silently switch manufacturing to another vendor or use cheaper parts I guess to improve profits.....so my thought is now with this whole recall and it's cost to the bottom line will Samsung (A) Keep everything quality wise the same and take the full hit? or (B) Save every penny they can short of the battery pack? (i.e cheaper made camera parts from cheaper vendor etc)

You know someone on the boards the other day brought up a good point.
If the CPSC gets involved with this (as of now they are NOT) it will be illegal to sell a note 7 that has been recalled. So if you were going to sell your faulty Note 7 on ebay or something
it would be illegal.
So i would def get a replacement if you are planning to sell down the road.

My wife and I will trade ours in when they get the replacements in stock. We're not going to trade it in just quite yet.

its my understanding that T Mobile US might not be affected by the recall at all, and we all might not wind up needing new phones.

Who's gonna keep using their Note 7?

There's absolutely no other phone I want, so I'm seriously considering not turning my phone in and continuing to use it. Plus I'm not at all happy with the compensation of a $25 credit. What I would deem fair is allowing me to "use" an S7e or ANY phone I want until a suitable replacement phone (S8, Note 8, etc.) becomes available and then turning in the loaner for the better phone. Anyway... anyone else going to chance it and just keep on using their Note 7?
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I really like the phone. But, it's not worth risking my life and property for.

Just got my replacement in the mail last Thursday. It's been working just fine. Doesn't get hot or anything with heavy use. I'm going to continue using my revised note 7 till they try to force me to deactivate it

Ive had a rough time getting a replacement, so ive been looking into the pixel xl or just snag a nexus 6p for cheap. Its not worth risking to me.
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I'm going to keep mine because I have not had any issues and do not want to get a new phone. This mostly due to how terrible the corporate sprint store near me is. I had to go into the store 3 times to get a replacement.

The only problem (aside from the whole catching fire thing) is I doubt they'll be working on any software updates for the Note 7 now. No Nougut for the Note 7?
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I really wish there were better options out right now I would switch in a heart beat. Unfortunately there's nothing even close out right now or coming out in the next few weeks. If they force us to move on I'll probably go with the v20 or 7 edge.
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I upgraded from a Note 3 to a Note 7. I need a Note with Micro SD card slot. I went on Ebay today and bought the best Note 4 I saw as a backup plan. I still have the original recalled Note 7 and plan to keep it for now. But like kstephens98 said, it won't get updates. And who's gonna wanna continue development here? I think I'll probably use the Note 4 until (hopefully) the Note 8 comes out. I just hope I can still get a full refund if it comes down to that. There's no other new phone out there that I would be interested in.

there is no competition.
i'll hold it until they have another fixed batch or until the Note 8.

Keeping mine
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Absolutely keeping mine. It's the best phone I've had, it's the phone I want to have, and I have absolutely no issues with it. No overheating. Doesn't even get warm.

T4eTurtleC1ub said:
Absolutely keeping mine. It's the best phone I've had, it's the phone I want to have, and I have absolutely no issues with it. No overheating. Doesn't even get warm.
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As much as this comment exactly describes how i feel i have to return the phone. This is the hsrdest decision. Even harder than returning the first one cause last tine i knew it would be conning back. But it is now giing to be gone forever.
The main reasons are these
1) the phone cost $900. If i keep it i cannot get a new one probably ever.
2) development Will be non existent.
3) no resale value at all in the rare chance i could afford another one.
4) my husband will refuse to let me keep it even if i wanted to ignore 1-3
I was hoping for a new batch but from what I've read Samsung has officially dropped the note 7 all together.
Out the money for my case and have a gear vr which i cannot use. THIS SUCKS
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Just an FYI just got this tidbit from Sprint Chat:
"Daniel M:*You can check the availability of the Samsung Galaxy Note 5 with our Telesales team as the device is not available online and we are trying to get it back soon but any date is not confirmed."
was also confirmed by Telesales
If they get the note 5 back, I'd take that. I honestly don't think PHYSICALLY the note 7 is that different. On top of that, the Note 5 is honestly the best alternative. As sad as it is to say that a year old phone is the best alternative...it really, honestly is. I can deal without the USB-C, I can even deal with the lack of SD Card support(I haven't used an SD card in ages as long as there's a 64gb version). The water resistance would be nice...but after owning the S5, it was more.....convenient than anything. The "IF it drops in the water I don't have anything the worry about" feeling. I took underwater pics once just to say I did and could but....not like I'm gonna go swimming with that bad boy in my pocket lol.
Lastly, and most importantly for me, is the S-Pen. Unlike a good number of people, I actually use my....a lot. Which I find either people use it A LOT, or never lol. Anyway, if/when the Note 5 becomes available again, then I'll go back to that. But this Note 7 really was the PERFECT phone.
Water Resistance
S-Pen
AMAZIN screen to body ratio
iris scanner is way more functional than I anticipated
just the right about of edge on the screen
THE SCREEN PERIOD lol
the camera was near flawless in my opinion
everything about this phone......
If only Samsung wouldn't have rushed things. I think this phone would have beat out the iPhone anyway. Thing is, people who buy iPhones, buy iPhones. Getting them to switch is difficult because they're usually invested in apple products. iPads, Macbooks, lightning adapters, etc. People who buy Android phones are usually invested in it. Samsung people usually have Samsung Tablets, enjoy the gmail/google apps integration, enjoy the mass amount of free apps from the app store lol. This makes me want to cry lol

Went ahead and exchanged mine for an S7 Edge. It's a very nice phone too. Plus I didn't use the S-Pen like I thought I would.
In addition, Got two free gifts for my first note and my replacement note and now I've been approved for my S7 Edge. Three gifts, one purchase.
Anyone thinking of trading it in and doing the gift thing, sorry, it ended Oct 9th I believe.

fgr said:
Went ahead and exchanged mine for an S7 Edge. It's a very nice phone too. Plus I didn't use the S-Pen like I thought I would.
In addition, Got two free gifts for my first note and my replacement note and now I've been approved for my S7 Edge. Three gifts, one purchase.
Anyone thinking of trading it in and doing the gift thing, sorry, it ended Oct 9th I believe.
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They would end it just before they got destroyed with people switching and double dipping lol

I am going to keep mine. I still have my old Note 5, 4 and 3 so I have options.

Just got a text from sprint giving me 15 days to return my note to avoid a non return fee

jionny said:
Just got a text from sprint giving me 15 days to return my note to avoid a non return fee
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ugh. I am going to call the corp guys tomorrow when I have time to ask what they are going to let me get away with. I am leaning like some others to the LG V20, but since it doesn't come out until the 28th it's outside a 15 day window. Would go without phone/phone payments and a Note 4 I pick up used for now if it meant using my upgrade later.
already sent my old phone back to them, as required to not get charged. So can't go back to that. After thinking about it, the S7 or S7E is a horrible choice since they will be replaced soon and then I'll be pissed I just got an old model.

blacjac30 said:
Keeping mine
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Ditto....like most of you I'm paying the extra few bucks a month to upgrade with each new release so I'll hang on to my 7 til Sammy drops a new flagship.

Me!!
kstephens98 said:
There's absolutely no other phone I want, so I'm seriously considering not turning my phone in and continuing to use it. Plus I'm not at all happy with the compensation of a $25 credit. What I would deem fair is allowing me to "use" an S7e or ANY phone I want until a suitable replacement phone (S8, Note 8, etc.) becomes available and then turning in the loaner for the better phone. Anyway... anyone else going to chance it and just keep on using their Note 7?
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I am going to keep using mine. There is NOTHING else that is even close to the Note 7. All of us who own the phone knows it is the sweetest one out there. I had considered the LG V20, but I would feel as though I had an inferior phone; judging by the reviews.
The reason I am here today is to root the phone to prevent Samsung from sending some type of kill update.

Stay, Leave or Give it a try?

Sooooo, with the news of a potential 2nd recall on the Note 7.
I created a poll to determine if we either Stay: with our current replacement phone, Leave: our current beloved phone for IPhone or other Android device, OR Give it a try: Wait for a new "Replacement"

I'm staying with mine
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Staying with replacement note 7

staying

I'm so glad I got rid of this epic failure of a phone! Unfortunately I decided to keep my wife's Note 7 so I now have to go through the whole [email protected] return process all over again..

I'm jumping ship. I can't keep going from device to device. I tinker way too damn much.
I need a device that I can root, hack hotspot and live with. I'll find it somewhere.
Sprint choices are slim.

Still have my original Note 7 (not replaced). Staying with it for now til I figure out what I want. Going to press Sprint hard to allow me to upgrade once a comperable phone comes out. Been with them for 17 years, so if they wont let me upgrade theyre losing a long time customer. Probably going to get an S7e, just really pissed about it.
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kstephens98 said:
Still have my original Note 7 (not replaced). Staying with it for now til I figure out what I want. Going to press Sprint hard to allow me to upgrade once a comperable phone comes out. Been with them for 17 years, so if they wont let me upgrade theyre losing a long time customer. Probably going to get an S7e, just really pissed about it.
Sent from my SM-N930P using Tapatalk
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wait until Oct 20 when the Google Pixel is out. I saw rumors it might work on Sprint network :good:

Went back to my Note 5. Returned Note 7 at corporate store already. The return actually went pretty smooth.

From what I hear there won't be a replacement. If there was I would keep my replacement one till they fixed the problem even if it was 2-3 months down the road. If I thought they wouldn't send a kill switch down and would actually support the phone with software upgrades I wouldn't even care and keep this one, but I have no use for a phone I can't get accessories or support for.

'my phone is running fine'.......I'm sure the one's that caught fire were running fine up to that point too. Just something to think about.

stay.
if there is no replacement. i'll wait until the Note 8 releases then walk in like "this is on recall, right?" and hand them my 7.

SILVERGOOSE said:
wait until Oct 20 when the Google Pixel is out. I saw rumors it might work on Sprint network :good:
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I have a pixel c and after playing with it for a while I don't know if I would go the pixel route for a phone or not. Spec wise it's great and it works fairly well but it's just boring. It's neat but it isn't even in the same league as the N7. The phone could be better or it could be the same. Who knows?
I did see the pixel was being built by hTC though and I decided a long time ago that I didn't like the direction HTC was headed as a company and stopped buying their products.

faceless said:
stay.
if there is no replacement. i'll wait until the Note 8 releases then walk in like "this is on recall, right?" and hand them my 7.
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I called sprint. You can replace the phone if want

SILVERGOOSE said:
I called sprint. You can replace the phone if want
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So I had the first note 7 that got recalled I bought offline from someone, not directly thru sprint. Not one Sprint store would exchange it for the revised version before so I had to call telesales with sprint and they mailed me a replacement. Well now after 4 days of having it, they made the 2nd recall. Will a Corp sprint store take my replacement phone back for a refund or exchange for another phone? Or am I stuck with the revised note 7? I'm not having any problems with mine but I'm sure this phone isn't going to get anymore software updates or support since the recall

powerstroke said:
So I had the first note 7 that got recalled I bought offline from someone, not directly thru sprint. Not one Sprint store would exchange it for the revised version before so I had to call telesales with sprint and they mailed me a replacement. Well now after 4 days of having it, they made the 2nd recall. Will a Corp sprint store take my replacement phone back for a refund or exchange for another phone? Or am I stuck with the revised note 7? I'm not having any problems with mine but I'm sure this phone isn't going to get anymore software updates or support since the recall
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They should exchange your phone or refund.

To those of you who choose to keep the phone, realize that you'll be the only one liable for any damages now that the phone has been recalled - even if it causes your house to burn down with your family inside.
Even worse, if you ignore the warnings and your phone burns someone else's house down, they'll also have nobody to blame (and sue) but you.

SILVERGOOSE said:
They should exchange your phone or refund.
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What refund amount would I be getting? I got a old phone I could use. I don't need another expensive phone at the moment.

FreddyFredFred said:
'my phone is running fine'.......I'm sure the one's that caught fire were running fine up to that point too. Just something to think about.
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have you heard any new cases? because there is no way everyone has turned in their phones.

I just returned mine. Do you suppose to see the credit in your account right away or suppose to take 2-3 billing cycles?
FreddyFredFred said:
Went back to my Note 5. Returned Note 7 at corporate store already. The return actually went pretty smooth.
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Verizon just told me to keep my note 7

He said they just got more info from Samsung again saying the recall is just voluntary. He said Samsung is investigating whether or not those were new or old devices that caught fire and after their investigation is complete they could say all the new note 7s are fine... He said my upgrade isn't going anywhere and I should hold onto it and wait for it to be complete. What do you think?

I think regardless at this point with my wife and I both having notes in our home it's not worth it to keep them. Coming from a rooted Note 3 on Sprint I am not impressed with this $800 purchase in the slightest and these issues are not helping their cause. At this point I'm just ready to give it back put it behind us and wait till the next greatest thing. My Note 3 still runs great and I really miss my root options.
Sent from my SM-N930V using XDA-Developers mobile app

I just spoke with Samsung and they said this info from Verizon is totally false, the Note 7's are NOT safe, even the new batch with the black square on the box, and they want us to send them back for a refund.

mysmartone said:
I just spoke with Samsung and they said this info from Verizon is totally false, the Note 7's are NOT safe, even the new batch with the black square on the box, and they want us to send them back for a refund.
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I think they are just trained to say that. Samsung has to cover their asses IN CASE the new ones really do have a widespread issue.

mysmartone said:
I just spoke with Samsung and they said this info from Verizon is totally false, the Note 7's are NOT safe, even the new batch with the black square on the box, and they want us to send them back for a refund.
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If they knew for sure it was an issue that affected all devices I think they'd issue a mandatory recall and that agency would get involved(forgot the name).

DeMi-GoD said:
If they knew for sure it was an issue that affected all devices I think they'd issue a mandatory recall and that agency would get involved(forgot the name).
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View attachment 3902087
Just received this from Verizon a few minutes ago.

I love how they conveniently leave out the $20 upgrade fee still being charged online, having to pay the taxes on the replacement up front even though we've already paid that or more for the Note 7 (which will EVENTUALLY be refunded to the account, maybe), and then being locked into another 2 year upgrade cycle even though it's more than possible that the Note 7's replacement will come out in the next 8 months and we'll then be stuck with whatever replacement we choose to get now, as a kneejerk reaction to not being able to keep the phone we (well, I, at least) absolutely love more than any smartphone I've owned since the DroidX. I'll have to buy another case for the new phone, and yet ANOTHER screen protector (5th one now since I went through 2 ****ty glass ones on the first Note before settling on a film one and then having to get another one for the replacement Note).
**** this whole situation. I love the Note 7 and hate that I'm going to end up settling on the S7E (To keep in the Samsung family for my GearVR and Fit2) and being stuck with it till well after the Note7's replacement hits the market. If the Pixel XL had removable storage I'd just jump over to that, get a refund on the GearVR, sell the Fit2 and just stew in it for the next 2 years. 32gb without removable storage, on a "flagship" with VR support? Has Google never seen the file sizes of high res 3D Movies and VR porn? Daydream is gonna flop if Pixel is its driving force in the market.
This. ****. Sucks.

JinxtPhoto said:
I love how they conveniently leave out the $20 upgrade fee still being charged online, having to pay the taxes on the replacement up front even though we've already paid that or more for the Note 7 (which will EVENTUALLY be refunded to the account, maybe), and then being locked into another 2 year upgrade cycle even though it's more than possible that the Note 7's replacement will come out in the next 8 months and we'll then be stuck with whatever replacement we choose to get now, as a kneejerk reaction to not being able to keep the phone we (well, I, at least) absolutely love more than any smartphone I've owned since the DroidX. I'll have to buy another case for the new phone, and yet ANOTHER screen protector (5th one now since I went through 2 ****ty glass ones on the first Note before settling on a film one and then having to get another one for the replacement Note).
**** this whole situation. I love the Note 7 and hate that I'm going to end up settling on the S7E (To keep in the Samsung family for my GearVR and Fit2) and being stuck with it till well after the Note7's replacement hits the market. If the Pixel XL had removable storage I'd just jump over to that, get a refund on the GearVR, sell the Fit2 and just stew in it for the next 2 years. 32gb without removable storage, on a "flagship" with VR support? Has Google never seen the file sizes of high res 3D Movies and VR porn? Daydream is gonna flop if Pixel is its driving force in the market.
This. ****. Sucks.
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I did a swap and they never charged me a $20 upgrade fee or any taxes on the replacement.

mysmartone said:
I did a swap and they never charged me a $20 upgrade fee or any taxes on the replacement.
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Did you do this at the store or online?

ikarma said:
Did you do this at the store or online?
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I called 611 and did it with a rep over the phone.

mysmartone said:
I called 611 and did it with a rep over the phone.
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Ah nice. I had called 611 earlier and they told me I wouldn't be charged the $20 but would be charged tax.... I told them I would do it Friday since I am broke. I know when I bought my Note 7 I didn't pay tax nor an activation fee.

Samsung finally posted something on their facebook page. Their wording makes me feel better... This is all precautionary...

mysmartone said:
Just received this from Verizon a few minutes ago.
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This f.... Always trying to pull some sleek sh.. I can't exchange my phone online because I have unlimited data and it's not giving me that option after I pick a new device...

DeMi-GoD said:
Samsung finally posted something on their facebook page. Their wording makes me feel better... This is all precautionary...
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Read what you want and skip over that everything for the Note 7 is halted and they're looking for alternative solution, meaning something other than note 7. It's dead, get over it.

JinxtPhoto said:
I love how they conveniently leave out the $20 upgrade fee still being charged online, having to pay the taxes on the replacement up front even though we've already paid that or more for the Note 7 (which will EVENTUALLY be refunded to the account, maybe), and then being locked into another 2 year upgrade cycle even though it's more than possible that the Note 7's replacement will come out in the next 8 months and we'll then be stuck with whatever replacement we choose to get now, as a kneejerk reaction to not being able to keep the phone we (well, I, at least) absolutely love more than any smartphone I've owned since the DroidX. I'll have to buy another case for the new phone, and yet ANOTHER screen protector (5th one now since I went through 2 ****ty glass ones on the first Note before settling on a film one and then having to get another one for the replacement Note).
**** this whole situation. I love the Note 7 and hate that I'm going to end up settling on the S7E (To keep in the Samsung family for my GearVR and Fit2) and being stuck with it till well after the Note7's replacement hits the market. If the Pixel XL had removable storage I'd just jump over to that, get a refund on the GearVR, sell the Fit2 and just stew in it for the next 2 years. 32gb without removable storage, on a "flagship" with VR support? Has Google never seen the file sizes of high res 3D Movies and VR porn? Daydream is gonna flop if Pixel is its driving force in the market.
This. ****. Sucks.
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I'm switching over to the Pixel XL also and was concerned about not having storage but they do offer a 128GB option. That's what I'm getting.

https://www.google.com/amp/s/www.cn...-makes-it-official/?client=ms-android-verizon

Samsung still can't reproduce the problem. They lost in the court of public opinion which matters more. No way are they going to stick me with an older s7 on a payment plan. They should offer an even better deal at least.
I no longer feel unsafe using the Note, could be incredibly dumb, but I'm not convinced by the new reports. Verizon sending me out of the store with this "dangerous" item and just cutting the cord was surreal too.

i just swapped my Note 7 for an iPhone Plus . I didn't go to a store, I called the 611 support line and ordered through a Verizon rep. They sent me the new iPhone, but didn't include anything pertaining to how I send the Note back. Are they reporting all swaps to Samsung so that Samsung will automatically send me a mailing box? I highly doubt it. So for now, I've activated the iPhone, and I'm still using the Note 7 as strictly a wifi device, so I can do everything with it other than take phone calls and send texts. I think I have the best of both worlds. BTW, the battery life on the iPhone is phenomenal, the first day when I was setting everything up, I got SOT of almost 8 hours. It's also very fast and smooth.

Welp as of Saturday at noon it will be illegal to take a note 7 on a plane. This might change some folks minds on keeping that "free" phone.
Sent from my HTC6545LVW using Tapatalk

dottat said:
Welp as of Saturday at noon it will be illegal to take a note 7 on a plane. This might change some folks minds on keeping that "free" phone.
Click to expand...
Click to collapse
Yeah but, how are they going to know you have a note 7? They gonna start closely looking at everyone's phones from now on or what?

Anyone upgrading to the S8+?

Hey everyone,
Just wondering if anyone on here is giving up their N7 for the S8+? Most specs look to be better, with the exception of the S-Pen of course.
Any idea when the N8 will be out? Though they did mention that they will be re-releasing the N7 as refurbs.
Debating about the S8+ at this point.
I love the N7, but who knows when the N8 will be out, so debating...
Called T-Mbile to find out if I still get a refund and they said YES 2 days ago. They said I would get back the downpayment/tax and whatever the monthly charges were up until the day when I called, so it came out to close to 400, but they said it would be in credits to the account, which I am fine with either way. Today I chatted with them online instead of calling, and they advised that the recall was finished and that refunds are no longer being given, but recommended I see a local store, so now I am not sure what to do.

I'll wait for the N8 and I think I heard people say the N8 would be out at the end of the year. Don't quote me on that.
If they are re releasing the N7. As long as it is still a beast of a phone like it was on original release. I will be happy with that. At a cheaper price of course. The pen spoiled me that's for sure
Sent from my Nexus 9 using Tapatalk

That is kind of what is holding me back, the lack of the S-Pen, but if you were to ask me how often do I use it, I'd say about 5 times since I got the phone in my hand haha
I like the luxury of having it if I need/want to use it, but do not find myself using it that much unfortunately.

elite-fusion said:
Hey everyone,
Just wondering if anyone on here is giving up their N7 for the S8+? Most specs look to be better, with the exception of the S-Pen of course.
Any idea when the N8 will be out? Though they did mention that they will be re-releasing the N7 as refurbs.
Debating about the S8+ at this point.
I love the N7, but who knows when the N8 will be out, so debating...
Called T-Mbile to find out if I still get a refund and they said YES 2 days ago. They said I would get back the downpayment/tax and whatever the monthly charges were up until the day when I called, so it came out to close to 400, but they said it would be in credits to the account, which I am fine with either way. Today I chatted with them online instead of calling, and they advised that the recall was finished and that refunds are no longer being given, but recommended I see a local store, so now I am not sure what to do.
Click to expand...
Click to collapse
They told me I'll get credit for everything I paid so far if I return it. I called an hour ago and I'm still deciding off I should get the s8
Sent from my SM-N930T using Tapatalk

zbms said:
They told me I'll get credit for everything I paid so far if I return it. I called an hour ago and I'm still deciding off I should get the s8
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
I will head to the store today to see if I like the s8+ or not. the only thing really holding me back would be the fact that i wont be able to jump to the N8 when it comes out since it will be less than a year or 50% of the phone, so thats really the one and only thing. S8 is technically better in terms of specs I think. It is a bit more narrow but bigger screen, but no s-pen.
Eh, decisions, decisions lol

You'll get your credit, only thing is if you were in Jump on Demand then it gets voided and you have to start a different jump program.
It sucks, I didn't wanna have to get rid of JOD. I'm debating if I want to or not now.
Sent from my SM-N930T using XDA-Developers Legacy app

ThC23 said:
You'll get your credit, only thing is if you were in Jump on Demand then it gets voided and you have to start a different jump program.
It sucks, I didn't wanna have to get rid of JOD. I'm debating if I want to or not now.
Sent from my SM-N930T using XDA-Developers Legacy app
Click to expand...
Click to collapse
Yep, I was thinking of that too, but I was originally on Jump 2.0 and did not want to switch to JoD. I dont remember the reasoning why I DIDNT want to switch, but i'm fine with J2.0 because I only jump ones a year either way to the next best samsung lol

Note 7 to Galaxy S8+ Jump on Demand
I've been a lurker on XDA until now; I will describe my time with the Note 7 and switch to the (pre-ordered) S8+.
I obtained my Note 7 shortly after it was released a second time. Confident that the batteries were fine despite allegations of a second round of explosions, I decided to keep my device. I downloaded (and pointedly resisted updating) EZ Disabler Pro, and promptly disabled updates as users on this forum warned of upcoming updates that would limit battery life, and functionality. The app and update restrictions have been in place since November 2016; therefore I still possess a Note 7 device which charges to 100% and more or less performs the way it was intended to at the time of release.
I use my S-Pen constantly. Smart Select is a tool I use multiple times, every day, and I will be quite sad to let it go as I upgrade to the Galaxy S8+. However, having a supported device which will receive updates and is not banned on commercial aircraft is worth the trade in until the Note 8 pops in October of this year.
T-Mobile has made the transition difficult. Any time I call about billing issues or service agreements, representatives ask me about the Note 7 and seem to be unable to process requests on my line because of the phone's status as a recalled device. The first time I called into to pre-order the Galaxy S8+ and trade in my Note 7 through Jump on Demand, I was refused. The representative informed me that I would be unable to complete this trade in due to the Note 7's status, and that I must continue through a standard Jump upgrade, which would put me on an Equipment Installment Plan (EIP). I firmly believe in technology leasing due to the financially unfeasible process of owning the latest devices, and was not willing to take the EIP route. Instead, I ended my call with T-Mobile and decided to do some research on the JoD lease.
In my research I found that as a lessee, I do not own my Note 7. The Note 7 belongs to T-Mobile, and they must take it back and continue my program with a new phoneas long as the trade in device meets the physical requirements for return. (My phone is in mint condition) I also found that pre-orders are covered under JoD, and then was confused as to why I was being refused.
After learning this, I called T-Mobile again, in the early morning hours (I'm in EST US) at about 2am. Turns out that standard customer service representative in the US are just lazy and unwilling to do research. My rep was based in the Philippines and while she initially had responses very similar to earlier reps I had spoken to, upon being asked direct questions about my JoD lease, she took the time (spent about 75 mins on the phone with her) to look through documentation, click through menus on her employee terminal and find the option of continuing my JoD lease, and pre-ordering the S8+ through that portal.
TLDR;
If you're being told that you can't continue JoD because you have a Note 7 and would like to trade in for the S8(+), ask direct questions about your lease until the reps stop being bums and actually go through the documentation. IT IS POSSIBLE TO PRE-ORDER THE S8+ ON JoD COMING FROM A NOTE 7. They will take the first opportunity to hand you off to another rep or force you through the method that they are most familiar with. Keep in mind, newer reps may not know anything about JoD since the program has long been unavailable to new customers. Foreign reps in my experience (whether it be for billing issues, accidental charges, line adjustments, etc) seem to care more your situation/satisfaction than the average US rep.
P.S:
Be warned, JoD is no longer available to new or existing customers. If you leave JoD now, it will not be possible to get back on such a lease. JoD lessees are grandfathered to the program.

elite-fusion said:
Hey everyone,
Just wondering if anyone on here is giving up their N7 for the S8+? Most specs look to be better, with the exception of the S-Pen of course.
Any idea when the N8 will be out? Though they did mention that they will be re-releasing the N7 as refurbs.
Debating about the S8+ at this point.
I love the N7, but who knows when the N8 will be out, so debating...
Called T-Mbile to find out if I still get a refund and they said YES 2 days ago. They said I would get back the downpayment/tax and whatever the monthly charges were up until the day when I called, so it came out to close to 400, but they said it would be in credits to the account, which I am fine with either way. Today I chatted with them online instead of calling, and they advised that the recall was finished and that refunds are no longer being given, but recommended I see a local store, so now I am not sure what to do.
Click to expand...
Click to collapse
I own my Note 7 outright, paid in full. I have no intentions of getting the S8, I'll wait for the next Note. I do, however, intend to return my Note 7 for a full refund and get the Note 8 without having to pay too much more. I'd love to have somebody at Magenta try to tell me the recall is over. Fact is, it is not! There is no expiration date and they can't invent one!

RaymondPJR said:
I own my Note 7 outright, paid in full. I have no intentions of getting the S8, I'll wait for the next Note. I do, however, intend to return my Note 7 for a full refund and get the Note 8 without having to pay too much more. I'd love to have somebody at Magenta try to tell me the recall is over. Fact is, it is not! There is no expiration date and they can't invent one!
Click to expand...
Click to collapse
I recently took the plunge and finally returned my note 7. No T-Mobile stores I went to would accept it saying the recall had expired, smh. I eventually ended up doing the return through Samsung and got a better deal. Phone and 2 cases plus the extra $25 from Samsung netted me back $999. I'll gladly take that in a check than credits from T-Mobile.

89dynasty said:
I recently took the plunge and finally returned my note 7. No T-Mobile stores I went to would accept it saying the recall had expired, smh. I eventually ended up doing the return through Samsung and got a better deal. Phone and 2 cases plus the extra $25 from Samsung netted me back $999. I'll gladly take that in a check than credits from T-Mobile.
Click to expand...
Click to collapse
Like the other carriers they were compensated by Samsung for all Note 7's. That's money they intend to keep, Magenta can be scandalous! Since mine is paid in full it won't go down that way when I return mind, I'll make sure if it!

Auvenell said:
I've been a lurker on XDA until now; I will describe my time with the Note 7 and switch to the (pre-ordered) S8+.
I obtained my Note 7 shortly after it was released a second time. Confident that the batteries were fine despite allegations of a second round of explosions, I decided to keep my device. I downloaded (and pointedly resisted updating) EZ Disabler Pro, and promptly disabled updates as users on this forum warned of upcoming updates that would limit battery life, and functionality. The app and update restrictions have been in place since November 2016; therefore I still possess a Note 7 device which charges to 100% and more or less performs the way it was intended to at the time of release.
I use my S-Pen constantly. Smart Select is a tool I use multiple times, every day, and I will be quite sad to let it go as I upgrade to the Galaxy S8+. However, having a supported device which will receive updates and is not banned on commercial aircraft is worth the trade in until the Note 8 pops in October of this year.
T-Mobile has made the transition difficult. Any time I call about billing issues or service agreements, representatives ask me about the Note 7 and seem to be unable to process requests on my line because of the phone's status as a recalled device. The first time I called into to pre-order the Galaxy S8+ and trade in my Note 7 through Jump on Demand, I was refused. The representative informed me that I would be unable to complete this trade in due to the Note 7's status, and that I must continue through a standard Jump upgrade, which would put me on an Equipment Installment Plan (EIP). I firmly believe in technology leasing due to the financially unfeasible process of owning the latest devices, and was not willing to take the EIP route. Instead, I ended my call with T-Mobile and decided to do some research on the JoD lease.
In my research I found that as a lessee, I do not own my Note 7. The Note 7 belongs to T-Mobile, and they must take it back and continue my program with a new phoneas long as the trade in device meets the physical requirements for return. (My phone is in mint condition) I also found that pre-orders are covered under JoD, and then was confused as to why I was being refused.
After learning this, I called T-Mobile again, in the early morning hours (I'm in EST US) at about 2am. Turns out that standard customer service representative in the US are just lazy and unwilling to do research. My rep was based in the Philippines and while she initially had responses very similar to earlier reps I had spoken to, upon being asked direct questions about my JoD lease, she took the time (spent about 75 mins on the phone with her) to look through documentation, click through menus on her employee terminal and find the option of continuing my JoD lease, and pre-ordering the S8+ through that portal.
TLDR;
If you're being told that you can't continue JoD because you have a Note 7 and would like to trade in for the S8(+), ask direct questions about your lease until the reps stop being bums and actually go through the documentation. IT IS POSSIBLE TO PRE-ORDER THE S8+ ON JoD COMING FROM A NOTE 7. They will take the first opportunity to hand you off to another rep or force you through the method that they are most familiar with. Keep in mind, newer reps may not know anything about JoD since the program has long been unavailable to new customers. Foreign reps in my experience (whether it be for billing issues, accidental charges, line adjustments, etc) seem to care more your situation/satisfaction than the average US rep.
P.S:
Be warned, JoD is no longer available to new or existing customers. If you leave JoD now, it will not be possible to get back on such a lease. JoD lessees are grandfathered to the program.
Click to expand...
Click to collapse
So are they mailing you something for the Note 7 or are you returning it to the store?
I'm want to get the S8, but I keep getting mixed answer from store and phone reps.
Sent from my SM-N930T using XDA-Developers Legacy app

I've been instructed to return my Note7 at a store within two weeks of receiving my new device. I just got the S8+ some 12-13 hours ago. I have not yet returned the Note7.
I'm currently in possession of both the S8+ and the Note7. They're quite similar actually; I think the upgrade is far more dramatic from the S7 or even the S7 edge.

Auvenell said:
I've been instructed to return my Note7 at a store within two weeks of receiving my new device. I just got the S8+ some 12-13 hours ago. I have not yet returned the Note7.
I'm currently in possession of both the S8+ and the Note7. They're quite similar actually; I think the upgrade is far more dramatic from the S7 or even the S7 edge.
Click to expand...
Click to collapse
Thanks for the info, I went to Tmo store and did it there. I kept my JOD so I'll be able to get the Note 8 when it comes out. I'm a happy camper lol. But I went with the regular S8, same screen size as the Note 7, just less bezel.
Sent from my SM-G950U using XDA-Developers Legacy app

elite-fusion said:
Hey everyone,
Just wondering if anyone on here is giving up their N7 for the S8+? Most specs look to be better, with the exception of the S-Pen of course.
Click to expand...
Click to collapse
I'm using both phones(N7 & s8+). Let me make it a short and sweet. S8+ is pretty much like the N7. Both phones pretty much has same software and exterior, except s8+ is a bit taller(more screen real estate). You obviously missing out the mighty s-pen from N7. Look at the pic below, the N7 sits almost perfectly inside the s8+'s wallet case. For those whom still has the N7, IMO just keep it and wait until the N8.

PapaWangsta said:
I'm using both phones(N7 & s8+). Let me make it a short and sweet. S8+ is pretty much like the N7. Both phones pretty much has same software and exterior, except s8+ is a bit taller(more screen real estate). You obviously missing out the mighty s-pen from N7. Look at the pic below, the N7 sits almost perfectly inside the s8+'s wallet case. For those whom still has the N7, IMO just keep it and wait until the N8.
Click to expand...
Click to collapse
Lol, I would of kept mine but my battery was getting ****tier and my charging port was so loose that by the slightest touch it would come off. It was getting annoying.
But you're right, S8 is pretty much a N7 without the pen. Which I miss lol
Sent from my SM-G950U using XDA-Developers Legacy app