I've been on the JUMP program since it started. Currently have the G5. My next jump wasn't supposed to be until Nov. A week ago I was informed at the store if I paid the installment fee in advance (3 months) I would be able to jump to the Note 7. I am willing to pay the 3 months (roughly $100) to get rid of the pile of crap G5. I tried to order the Note 7 earlier this week. I called, got a rep...we went through the sign up process..he mentioned a down payment, and I told him it was reported online that they were doing away with the down payment with the Note 7. He paused the call...came back on, said I was correct, and we proceeded to the billing portion.
The call dropped. They never called back.
Being that I was at work, I waited until today, to order again.
On the call today, the rep tried to tell me I could not jump before Nov. I informed her that I have already been told a few times by Tmob reps that I could. She checked something, and we continued with the billing. The billing was for $157.00 . I was being billed for the 3 months in advance, as well as the pre tax payment. Great call. Almost.
I get the e-sign email about 10 mins later. When looking at it, it included the $70 down payment along with pre-tax.
I was never told that I would be billed the down payment, before I gave them a completely new c.c. that was not already on file, to make the payment. This is a blatant bait-n-switch. This is illegal to do to consumers.
I know they never disclosed the down payment before they took all of my billing information, because I have the entire call recorded. I have all of the calls recorded I am writing about. Except for the first call earlier this week, because I made that call from a work phone.
So I call back, rightfully pissed off. I get some rep that informs me that I should have been informed. She then begins to talk through, and over me, while I am trying to speak. I ask for a manager. I let the rep know
that it's rude to speak over and through me. She continues to do so. She hangs up on me.
I immed call back. While on hold, I get a call from Tmob. "Supposedly" a manager. Proceeded to do the exact same thing. At one point, I literally SCREAM over her, asking if this was customer service, and did Tmob train her to act this way? She answered 'no', and then just continued to do it even more. And she hung up on me too. Some quality, customer care, there. From a manager, at that.
I am one of the people who used to like Tmob. I rooted for them, will all of the improvements in coverage, and the service plans.
But THIS sort of behavior, where a company blatantly lies to you, and is rude to you, is unacceptable.
Comcast has been in the news nationally for the lousy d-bag customer service reps, and S***Ty financial practices they expose consumers to. They've been fined and sued over it by courts and the government.
It looks like with all of the surging growth Tmob is going through, they are out sourcing call centers to D-bag's, and like in the past with Comcast, the only people who pay the price are the consumers, with no accountability held on the company.
I could care less if Tmob is growing so fast they can't accurately vet a call center before they place business with them. It is still not excusable that the training is not there to make sure customers/consumers are deceived financially by rude call reps.
Let's nip this in the bud, now, before they become even more so like Comcast has proven to be.
Let's get a class action going against them. WE built them with our patronage. WE do not deserve to be lied to, because they're to lazy to train reps the right way, or have quality control.
(Mod Edited for small cleanup of unnecessary comments.)
T-Mobile attracts some of the worst clientele I've seen. No offence to its users, but it's boost mobile tier. I've got Verizon and used to have AT&T and I've never had a bad experience with either. If you need to talk to someone I always go in store or deal with online chat. That way when you're in store you can clarify everything person, and in chat you have a recorded log.
I am rather confused how this is a bait-&-switch scenario. Is the phone they offered to sell you the same you were interested in? Was the phone they originally spoke to you a sub par unit, at a ridiculously cheap price...used to "bait" you in? Was another phone offered, at typically a higher price?
With all due respect, regardless if your interactions, I think T-Mobile did their job, with respects to your complaint. Before physically charging you, they sent an actual bill, giving you time to review and make any necessary changes. This is similar for any other transaction, in that you receive a formal bill and are asked to pay accordingly. If you agree to the terms, you have a new phone...if not, you don't. But again, still do not understand the bait-and-switch.
0 down was only for JOD users, not normal JUMP.
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I would respectfully like to request this thread be closed. Thank you.
Additionally as stated before there's no bait and switch. You got an agreement you don't like it don't sign it. It's simply 2 different programs Jump and Jump on Demand. They gave you the total the total they gave you had the down payment amount in it. Everyone who was on regular Jump and some on jump on demand even paid the 69.99 down.
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(Mod Edited due to changes in OP)
Yeah I have to agree with Kitty. I've had some poor customer service with all the carriers I've been with but you're being unreasonably angry with the CSR who was probably irritated by your attitude. As noted by Picasso, nothing you described was bait and switch. It sounds like you didn't understand that your payment program requires a down payment plus the tax on the device. It may have been explained poorly but that's not bait and switch. Sorry.
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cadcamaro said:
T-Mobile attracts some of the worst clientele I've seen. No offence to its users, but it's boost mobile tier. I've got Verizon and used to have AT&T and I've never had a bad experience with either. If you need to talk to someone I always go in store or deal with online chat. That way when you're in store you can clarify everything person, and in chat you have a recorded log.
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The people in store just end up calling someone and now you have to explain it through two people.
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(Mod Edited due to edit in OP)
Agreed. This thread should be closed.
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Please close thread, his username says it all. Probably a Verizon or At&t troll.
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If some of you think this post is bad, you should see some of the whiners in the " Note 7 shipping-waiting room" thread lol!
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princeasi said:
If some of you think this post is bad, you should see some of the whiners in the " Note 7 shipping-waiting room" thread lol!
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I can't even look at that thread anymore. Bunch of kids and nut jobs who are calling the warehouse (this shouldn't happen even once) , ups, and tmobile stores nonstop. As far as I am concerned they are harassing these people. A hobby is one thing. Looking forward to and being excited is one thing as well.
Calling a frigging warehouse where someone tracked down the shipments are coming from and harassing customer service reps to constantly (some people are calling two, three, and four times a day) question what hour their precious phone is going to show up within a 72 hour window is pure obsession and addiction. Honestly I'm surprised XDA is allowing that kind of harassment to take place or be promoted... The sharing of the warehouse address and number was just... Wow... Unreal.
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Agreed!
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NXLTrauma25 said:
I can't even look at that thread anymore. Bunch of kids and nut jobs who are calling the warehouse (this shouldn't happen even once) , ups, and tmobile stores nonstop. As far as I am concerned they are harassing these people. A hobby is one thing. Looking forward to and being excited is one thing as well.
Calling a frigging warehouse where someone tracked down the shipments are coming from and harassing customer service reps to constantly (some people are calling two, three, and four times a day) question what hour their precious phone is going to show up within a 72 hour window is pure obsession and addiction. Honestly I'm surprised XDA is allowing that kind of harassment to take place or be promoted... The sharing of the warehouse address and number was just... Wow... Unreal.
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princeasi said:
If some of you think this post is bad, you should see some of the whiners in the " Note 7 shipping-waiting room" thread lol!
Sent from my Nexus 7 using Tapatalk
Click to expand...
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"Bruh imma smash muh MacBook fam 100% ???????? bruh bruh bruh bruh where my phone at????? Why my phone ain't here I deserve it early bruhhhhhhhhhhhhhh"
-T-Mobile customers it seems.
The good customers need to speak up and cover up the foolishness.
This is why I have asked this thread to be closed down. This is nothing but a hate bashing thread. Most of the post in the shipping are all fun and light heartedness. So what a few overly anxious people want to call in about their $900 toys not arriving yet. It's like Christmas that's all. But they are being respectful of eachother. Also for most customer service reps as long as your not being a d*ckhead and yelling or being rude about it "probably as this guy was" they don't care. It actually makes the day go by faster to have happy overly anxious customers dying to get their phones and stay loyal customers. Than to have to answer a bunch of nonsensical billing questions and get berated with foul language and insults. For people who don't like the convo you guys sure stay in there watching it.
Now where are the nice people to shut this thread down already?! Please and thank you
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I was done after this post. And this ki d of conduct is not fun. Its extreme. I almost asked that person "why are you so stupid?" But instead I decide to leave and not return for a period!
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princeasi said:
I was done after this post. And this ki d of conduct is not fun. Its extreme. I almost asked that person "why are you so stupid?" But instead I decide to leave and not return for a period!
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And by all means that is your decision and that's why I said most conversation is fun and or funny. Even this statement you showed is not extreme as you say. No where in it is he yelling at the rep calling them hoodrat or cursing them. Annoying is annoying but it's a difference between that and plain disrespectful.
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I can understand being upset over a misunderstanding, but you have to at least try to educate yourself before going off on a tangent, this is the type of garbage I deal with on a daily basis at work. Customer misunderstands contract, literature, agreement, ad, special what have you, and then they rant and rave like lunatics when they find out it's not what they thought because they did not take the time to fully try to understand what they were hearing or seeing.
Bottom line here is, it is a pre-order, it will ship when it ships, have some patience. I would hate to be behind you in a bank on a busy day, or anywhere for that matter. I am guessing you would also rant, rave, and lash out at other people in line to ride the latest roller coaster at Six Flags too.
Find your center and cool out. Stressing and throwing a fit will resolve nothing and ultimately makes you look like an @55
Respectfully KittyTeapots, taking into consideration the tone of his post, this here " I've called T-Mobile millions of times" is extreme and childish behavior. There's nothing fun in promoting stupidity and utter nonsense. Another poster in the thread has already responded appropriately to this person's post, so there's no need for me to elaborate any further.
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All this for a phone you are going to drop and start the whole process over again for an S8.
Someone said its like waiting for Christmas, difference is grown men can't flame retail numbers and speed up christmas.
First world problems at its best.
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The op is a troll account!!!
It's a fake account created to start crap and incite people...That's all. Gettin upset over what they wrote is pointless, it's just feeding the point of the troll in the first place.... Mods will close this thread eventually.
Until then just leave it be, don't feed into it.
Related
So I went into the Sprint store to pick up my brand new Evo replacement. Yes they give you NEW ones if you have a hardware defect and demand one, not a ****ty refurb. The refurb they initially wanted to give me had 3 huge scratches on the screen - go **** yourself Sprint. Anyway, I get to the store and this guy is with a salesman asking about what phone he should get. The salesman right away goes to the most expensive Evo and Epic phones and says you NEED an Android phone. Whatever, I thought, salesmen work on commission and this type of behavior is not out of line necessarily. Next the salesman says, "You have to pay an extra $10 a month to get this phone but thats because you get 4G" I though to myself... we pay the extra $10 because we get 4G? Weird... Then the guy asked him when they would be getting 4G where they are the the salesman said in 1 month - mind you this is midsized Colorado city with NO 4g towers. He said it would be live in 1 month. At this point I made a comment to my girlfriend saying this salesman is a bullshitter. Next, the salesman tells the guy that the Evo has the best resolution out of ANY smart phone out there. At this point I just wanted to punch this guy right in the face. Not only is this not true but it has just a regular LCD screen. Compared to the Galaxy or the iPhone, it just has a large. The salesman also went on to say that 3G is fast enough to do anything 4G does in the meantime before its out such as stream high definition youtube videos.
I don't get it... should I have said something? I didn't want to ruin this guys commission but at the same time he is blatantly lying to a customer so he can get him down for 2 years. The ****ed up thing is Sprint will never believe him if he says a rep lied to him about any of this stuff. I still feel bad for this guy - he obviously wasn't the most technologically sophisticated cat in the world and he was about to get a real wakeup call.
Knowledge is power.
werxen said:
So I went into the Sprint store to pick up my brand new Evo replacement. Yes they give you NEW ones if you have a hardware defect and demand one, not a ****ty refurb. The refurb they initially wanted to give me had 3 huge scratches on the screen - go **** yourself Sprint. Anyway, I get to the store and this guy is with a salesman asking about what phone he should get. The salesman right away goes to the most expensive Evo and Epic phones and says you NEED an Android phone. Whatever, I thought, salesmen work on commission and this type of behavior is not out of line necessarily. Next the salesman says, "You have to pay an extra $10 a month to get this phone but thats because you get 4G" I though to myself... we pay the extra $10 because we get 4G? Weird... Then the guy asked him when they would be getting 4G where they are the the salesman said in 1 month - mind you this is midsized Colorado city with NO 4g towers. He said it would be live in 1 month. At this point I made a comment to my girlfriend saying this salesman is a bullshitter. Next, the salesman tells the guy that the Evo has the best resolution out of ANY smart phone out there. At this point I just wanted to punch this guy right in the face. Not only is this not true but it has just a regular LCD screen. Compared to the Galaxy or the iPhone, it just has a large. The salesman also went on to say that 3G is fast enough to do anything 4G does in the meantime before its out such as stream high definition youtube videos.
I don't get it... should I have said something? I didn't want to ruin this guys commission but at the same time he is blatantly lying to a customer so he can get him down for 2 years. The ****ed up thing is Sprint will never believe him if he says a rep lied to him about any of this stuff. I still feel bad for this guy - he obviously wasn't the most technologically sophisticated cat in the world and he was about to get a real wakeup call.
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i have said it once ill say ill say it again ,... some real anger issues
Sporkman said:
i have said it once ill say ill say it again ,... some real anger issues
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I honestly don't see how this guy has anger issues. He's simply asking for opinions on whether or not he should've called out a lying salesman. Imo, I say no. Dishonest salesman are worthless, but if you believe everything they tell you cuz you didn't do any research you have only yourself to blame.
Ps. Still waiting to see some sort of worthwhile post from Sporkman.
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Anybody who goes to buy anything without doing their own research first and relying on a salesman's word kinda deserves what they get. I believe this on any type of purchase, but especially on anything I would have to sign a contract for.
I work on commission, too, and I don't lie when I sell. With that said, when I am speaking to a customer and another customer pipes up with their opinion I get pissy.
Honestly, if the guys lying about the product he shouldn't be getting his commission so don't worry about that. When found in this situation again, try this - wait for the salesman to leave for a minute, and walk up and mention to the customer "you know I couldn't help overhearing, but I have this product and...." and tell him the truth. The important thing is to not make a scene or accuse the salesman of anything. Just let the customer know that you don't think what you overheard was correct, and suggest to him that he go online to check it out, and do some research before taking your word on it, or the salesmans. If you don't get a chance to talk with the customer, or the sale guys lies were too over the top, talk to the manager on the way out.
Sent from my blah blah blah blah
fachadick said:
Honestly, if the guys lying about the product he shouldn't be getting his commission so don't worry about that. When found in this situation again, try this - wait for the salesman to leave for a minute, and walk up and mention to the customer "you know I couldn't help overhearing, but I have this product and...." and tell him the truth. The important thing is to not make a scene or accuse the salesman of anything. Just let the customer know that you don't think what you overheard was correct, and suggest to him that he go online to check it out, and do some research before taking your word on it, or the salesmans. If you don't get a chance to talk with the customer, or the sale guys lies were too over the top, talk to the manager on the way out.
Sent from my blah blah blah blah
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+1. Now I feel bad I didn't do that.
No different than a used car salesman.
I'd be on the fence as well
I am of the type that I research anything that is a significant cost or commitment, (phones, cars, contracts, etc) so I have somewhat diminished sympathy for the average consumer who walks into a store clueless and actually expects to be told the 100% honest truth. There are endless jokes about anything salesmen. Oldie but goodie: How do you know when a salesmen is lying? -- When his mouth is moving.
The only thing that would have held me back on saying anything is if that was my local sprint store that I might need a favor from in the future. If I wrecked a guys comission, I would never expect to be properly helped out by anyone in that store again. (word travels fast in small stores like that)
You never know what kind if guy the customer was either, there are two types of people who use the Evo. The kind that love to tinker/customize/tweak and set things up through learning and discovery (i.e. most of us here) and there are people who just don't give a damn and want it to "work".
This is my first droid phone, I ditched my iphone 3G and ATT beacuse of the endless runaround and BS. I couldn't be happier with my Evo. On that same note, I have a friend who had an iphone, we convinced her to get a droid based phone. A few days later she calls us up *****ing how its "too hard to use" and it never works. This was 100% user error though.
Is it me or is anyone else tired of the android phones being referred to as "Droid'
dglowe343 said:
Ps. Still waiting to see some sort of worthwhile post from Sporkman.
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You won't get one.
Anyway I would have corrected the salesman because that person will end up getting pissed off and end up getting the run around during the buyers remorse period.
Sent from my PC36100 using XDA App
I think Sprint needs to get their **** together and get all of their many different stories about what the $10 is for, or just drop it already.
Hrshycro said:
I think Sprint needs to get their **** together and get all of their many different stories about what the $10 is for, or just drop it already.
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Eh... They can't say it's for 4G because everyone that doesn't have 4G will complain. Richer data experience is their best excuse right now. Everyone want's 4G but doesn't want to help pay to have it developed. Like I tell all my customers, don't go to the dealership expecting to purchase a Bentley but then complain that you have to put 93 octane gas.
soxozor said:
Is it me or is anyone else tired of the android phones being referred to as "Droid'
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+1
Funny, you go into 3 different stores, you get 3 different stories, same applies to customer service. So what is the $10 a month for again, sh!t.
Sporkman said:
i have said it once ill say ill say it again ,... some real anger issues
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Man you are always calling people out on something. Whats up with your sentence? Its got one comma and several periods.
twilk73 said:
Man you are always calling people out on something. Whats up with your sentence? Its got one comma and several periods.
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Ignore these members on the forum for a "richer forum experience"
fachadick
Dirtyshroomz
Sporkman
All trolls come from the same breed.
you could say something, but then just hope that rep isnt the rep that does your swap out....
Leave it on the customer. Might as well have gone to a new car dealer and asked the salesman, "So what car should I get? I have no idea what I need."
dglowe343 said:
I honestly don't see how this guy has anger issues.
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You don't think wanting to punch someone for saying something incorrect about a screen is a bit much?
Although, I do agree, it is hard listening to a salesperson lie to a customer. It could very well be he didn't know he was lying, but that doesn't help much.
Just have to share. My screen broke. Common enough. Have seen many post about sprint replacing the screen in store for some cash. Went to my local sprint store. That would be the blossom hill rd at oakride mall store in San Jose California, waited for the sole service lady to talk to customer about the features of her phone.... then showed her my phone. Of course I did not even get a,chance to say "hello" before she told me its "physical damage and sprint will not not cover physical damage."
I continue to explain that I would like to locate this,post so that she would be able to discredit it directly or at least give me some leverage for some possible angles later.
As I'm looking she repeats she can't do it and I said ok I just want to show her the,post but she wouldn't so I asked to speak to her manager. Her tone was rude and she was not letting me speak at all. She said she was the boss of her department there and I said I wish to escellate this to the store manager. She .... without looking ... said he was busy .... so I started to walk to the other group of all employees (no customer's at this point) and said as I walked away.. and ill quote this "ill just go wait cuz yer acting like a ***** " .... omg she yells at me and had me thrown out of the store.
Additionally I have been in that situation as a manager of a service center. Wrong tactic is to further alienate an already waivering customer. I was not irate I was not yelling. I was calm and only when this Guy got 2 inches from my face did I call the police myself
I don't know much about your big city ways but it seems to me that if u r sprint .. u might be usedto upset customers and maybe wouldn't call the police because your corporate feelings get hurt.
To sprint directly (hah) they surely don't mind *+%$ing us on our bills u think we would get a little something back. For anyone interested in names pm. There was more that these sprint representitives did to credit tis post as well.
Anyone know where I can get this screen replaced in San Jose?
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Please note I walked accross the street to the att store and they not only were nice but also referred my to a repair place. Little pricey at 60 but the fact that I walked in with a sprint phone and got service is saying something.
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Wow that's ridiculous, I personally like Sprint's service and plans but if their customer service is this sh*tty then it kinda overshadows that fact. I keep seeing posts like this and make me wonder, cause whenever I've gone to a Sprint store or spoken to a representative they've actually been pretty cooperative and nice, maybe I'm just lucky?
First when dealing with a rude manager or worker calling someone a name gets you no where. What you do is you walk out call the corporate phone number and tell them the store was rude and give them the persons name. Second if you don't know where to go for a hardware problem of any kind call customer service they will tell you where a Sprint store is that can do repairs for you. Sorry to those that have a problem at certain stores but it doesn't justify you to be rude back to them. All that will ever get you is escorted out or banned despite who was rude first.
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"ill just go wait cuz yer acting like a ***** "
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Yeah that really helped the situation. The majority of that post made my head hurt and locate what post? If you have been a "manager" in that situation then you should have known you would be asked to leave after making such a remark regardless of her attitude. How the hell did ATT replace the screen?!?!?!
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Jfree3000 said:
Yeah that really helped the situation. The majority of that post made my head hurt and locate what post? If you have been a "manager" in that situation then you should have known you would be asked to leave after making such a remark regardless of her attitude. How the hell did ATT replace the screen?!?!?!
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From what I read the first time, he went to the AT&T store where they told him about a place that will repair it.
It seems that no California store will help their customers. The customer service here is non existent. Like I've said before, I envy all these success stories of getting repairs done.
Sent from my EVO
Personally from California myself and that is very true, little or no customer service out there...Now I reside in Battle Creek, MI and most customer service at any store is almost top notch and to add, there is a Sprint repair store right next to my work where multiple fixes and repairs have been done to my EVO and in this last instance I had cracked the entire screen (just being clumsy) dropped the phone off at 3pm , double checked if they had the part in stock the Rep said "yes, and this shouldn't take longer than an hour." 45 minutes later I walk in, she greeted me, remembered who I was and handed me , my EVO with a brand new screen and power/volume buttons...she had also added, "oh hey, I also fixed your ear speaker, how did you hear anything through that?!?" Best part of the entire trip I was not charged a penny for the services done to fix my phone to brand new condition.
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Thats terrible! I live in san diego, I wouldnt say every sprint store rep is like that. I just add a iphone 4s for my wife the rep gaved me 23% on my montly bill and waive my activation. Not only that i only paid 163.36 cent for the white 16g iphone 4s. I trade in for my samsung for 85$. Sorry to brag but that rep who is on her period should get fired for that.
Sent from my PC36100 using XDA App
AT&T started throttling my data this afternoon. I kindy went up to my local AT&T store and asked to be put on the phone with customer service. Their phone was tied up so I just ended up using my cellphone and leaving it on speaker phone to amuse the customers and make the staff look ****ty. The employees thought i had no chance but little did they know I remember my contracts and agreements class from college. I never signed a contract with AT&T since i bought my own phone in and I never upgraded or even bought a phone through them. I explained to the customer rep that I am following the terms of the original plan that was provided to me. I explained to them that as long as I have not put a signature on any sort of agreement altering my account then you guys can't legally alter it without consent from me. They tried to say they could and I told think twice before you make your company look really uneducated. Then I told the lady I would like to speak to your supervisor. Oh i got transferred 12 times until this cocky idiot came on the phone. This guy tried to be a smart one when i was explaining the law to him. He said, "The company doesn't give a damn about a law." Then i said sir your conversation is being recorded on my phone as well as your company phone." He said "excuse me?" I said "you heard me fool. You are being recorded and i got you on speaker phone with about 35 people listening and taking notes." He thought i was lying so me being in the bad mood i was in i gathered 10 people around my phone and let them say something to him. The little girl sad "bad man!" She was so adorable. This elderly lady cancelled her service and told the man to go burn in hell. The rest just laughed. After I the elderly lady left went to the counter the guy was kissing butt for real. He said he will see what he can do for me. I told him I can just send Jim a text. He said Jim who. I said Jim Hood our state attorney general. He put me on hold and 5 minutes later he came back saying that i was correct and your data will be fully restored in 10 minutes. I told him we can wait together then. 5 minutes later i did a speed test and I got 6.8 mbs down and 1.58 mbs up. After that i told him i am glad that this was resolved but I will save the conversation for just encase this happens again. He said have a nice day and thanks for being an at&t customer. I said whatever and hung up. The customers actually clapped and the staff looked like someone died. I'm on cloud 9 at the moment. I think I should have went to law school instead getting into Networking and Computers.
Niceeeee
Sent from my SAMSUNG-SGH-I717 using XDA
I just print screened this original post because I am dying of laughter.
Without going too far in-depth, you were wrong. According to you, you were under no contractual agreements with AT&T, therefore, neither were they. Ergo they can change the terms of service at any point and you can decide to cease payment at any point. Both parties can do these actions sans penalty because, according to you, there are no contracts in effect.
You did not beat AT&T. They just got tired of you, which is okay.
To all others: Do not do this. AT&T will put you on hold and laugh at you. Chances of this working for anyone else are slim.
albo23 said:
I just print screened this original post because I am dying of laughter.
Without going too far in-depth, you were wrong. According to you, you were under no contractual agreements with AT&T, therefore, neither were they. Ergo they can change the terms of service at any point and you can decide to cease payment at any point. Both parties can do these actions sans penalty because, according to you, there are no contracts in effect.
You did not beat AT&T. They just got tired of you, which is okay.
To all others: Do not do this. AT&T will put you on hold and laugh at you. Chances of this working for anyone else are slim.
Click to expand...
Click to collapse
Technically I was. They was not providing the service that I was supposed to get according to their terms. It was funny though. Most people who renew their contract actually agree to the shady terms. I was really mad because I didn't get a warning before I got throttled. And I got throttled at 3.022 gb according to the idiot on the phone. I think the rep using profanity in front of a bunch of customers got my data back on track to be honest. I am glad I used my cellphone to be honest. I was sure going to give CNN my conversation for real. I have to thanks the HTC developers for including the call recorder app in their sense roms. I think it is the RCMix rom.
Sent from my XT910 using XDA
gasolara2002 said:
Technically I was. They was not providing the service that I was supposed to get according to their terms. It was funny though. Most people who renew their contract actually agree to the shady terms. I was really mad because I didn't get a warning before I got throttled. And I got throttled at 3.022 gb according to the idiot on the phone. I think the rep using profanity in front of a bunch of customers got my data back on track to be honest. I am glad I used my cellphone to be honest. I was sure going to give CNN my conversation for real. I have to thanks the HTC developers for including the call recorder app in their sense roms. I think it is the RCMix rom.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
You obviously did not read a line of those terms so, technically, you were not. I am not certain what obligations you think AT&T holds if you did not sign a contract but from my observations, it is much smaller than what you think it really is.
albo23 said:
You obviously did not read a line of those terms so, technically, you were not. I am not certain what obligations you think AT&T holds if you did not sign a contract but from my observations, it is much smaller than what you think it really is.
Click to expand...
Click to collapse
Yes I did. I still have the original brochure from 2006. Those are the terms that are agreed upon. I'm sure it can be googled. The terms of the data back then basically said they can cut you off because overwhelming activity. If I was crazy and used 30gb like some customers then I wouldn't even worry about them cutting me off. They didn't follow their terms and the rep cursed during a service call. What more defense could you provide for AT&T? If you want to get down to the core of throttling it is illegal to throttle unless the service is selected for certain speeds such as what the home internet providers do. I think when some attorney general gets free time on their hands they will go after all of these mobile phone providers and penalize them heavily. Sprint, and T-Mobile are the only smart major national providers so far that are making sure that they avoid trouble in the future by being upfront about their data.
Sent from my XT910 using XDA
albo23 said:
You obviously did not read a line of those terms so, technically, you were not. I am not certain what obligations you think AT&T holds if you did not sign a contract but from my observations, it is much smaller than what you think it really is.
Click to expand...
Click to collapse
The thing you don't understand is that it is classified as a product when their is no contract. The terms is what was written in 2006. A product and a service are 2 different things. That's why you see the terms prepaid service and postpaid service. They don't use product a often any more.
Sent from my XT910 using XDA
OH MAN, YES! Dude you Rock! I would have loved to see this.
I love seeing AT&T get kicked in the nuts.
This throttle sh!t p!sses me off. I had a very nice rep use a dead IMEI so he could switch my grandfathered unlimited plan, which now gets throttled at 3GB's, becasue ATT refarmed the extra 2Gigs to Simple Mobile,etc.; put me on the LTE plan so I can get 5GBs which is about what I use. I would have bought an LTE device except we probably wont have LTE for another few years! Not to mention the fact Im using a malyasian Galaxy tab plus 7.0 for voice calls and data, because I dont like being force fed the bloated recycled crap options in their stores.
This is so EPIC WIN. I understand networks are changing and much more data is being used these days, but at least let us original unlmited people use a fair amount..
best read all day!
I would happily settle for a sneaky way to unthrottle oursleves, but they are doing it server side, so I dont think we will have much luck.
I will check with my ex but I'm sure that is the reason why. She is an attorney and she normally helps draw up contracts for local entertainers.
Sent from my XT910 using XDA
Check out my thread. I love messing with AT&T!
http://forum.xda-developers.com/showthread.php?p=25834280#post25834280
gasolara2002 said:
Yes I did. I still have the original brochure from 2006. Those are the terms that are agreed upon. I'm sure it can be googled. The terms of the data back then basically said they can cut you off because overwhelming activity. If I was crazy and used 30gb like some customers then I wouldn't even worry about them cutting me off. They didn't follow their terms and the rep cursed during a service call. What more defense could you provide for AT&T? If you want to get down to the core of throttling it is illegal to throttle unless the service is selected for certain speeds such as what the home internet providers do. I think when some attorney general gets free time on their hands they will go after all of these mobile phone providers and penalize them heavily. Sprint, and T-Mobile are the only smart major national providers so far that are making sure that they avoid trouble in the future by being upfront about their data.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
gasolara2002 said:
The thing you don't understand is that it is classified as a product when their is no contract. The terms is what was written in 2006. A product and a service are 2 different things. That's why you see the terms prepaid service and postpaid service. They don't use product a often any more.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
Send me the contract when you have an opportunity. I am NOT distributing legal advice, however, I am speaking from the perspective of an individual who is one term from graduating from a T14 Law School. I am suggesting so as you are misleading individuals.
A SERVICE cannot be classified as a PRODUCT in any legally binding terms or agreements (it can, but is unenforceable). Regardless, that is moot as you hold no legally binding terms nor agreements with AT&T. You are still ignoring my previous comment that AT&T can shut off your service tomorrow because there are no legally binding agreements between the two parties. AT&T can throttle you anytime they would like and you can stop paying them anytime you would like as neither of you are constrained contractually.
Very nice. My mom has them for DSL and now she got a cell phone through them. I don't understand it but they suck. Good work man.
Sent from my XT862 using XDA
gasolara2002 said:
AT&T started throttling my data this afternoon. I kindy went up to my local AT&T store and asked to be put on the phone with customer service. Their phone was tied up so I just ended up using my cellphone and leaving it on speaker phone to amuse the customers and make the staff look ****ty. The employees thought i had no chance but little did they know I remember my contracts and agreements class from college. I never signed a contract with AT&T since i bought my own phone in and I never upgraded or even bought a phone through them. I explained to the customer rep that I am following the terms of the original plan that was provided to me. I explained to them that as long as I have not put a signature on any sort of agreement altering my account then you guys can't legally alter it without consent from me. They tried to say they could and I told think twice before you make your company look really uneducated. Then I told the lady I would like to speak to your supervisor. Oh i got transferred 12 times until this cocky idiot came on the phone. This guy tried to be a smart one when i was explaining the law to him. He said, "The company doesn't give a damn about a law." Then i said sir your conversation is being recorded on my phone as well as your company phone." He said "excuse me?" I said "you heard me fool. You are being recorded and i got you on speaker phone with about 35 people listening and taking notes." He thought i was lying so me being in the bad mood i was in i gathered 10 people around my phone and let them say something to him. The little girl sad "bad man!" She was so adorable. This elderly lady cancelled her service and told the man to go burn in hell. The rest just laughed. After I the elderly lady left went to the counter the guy was kissing butt for real. He said he will see what he can do for me. I told him I can just send Jim a text. He said Jim who. I said Jim Hood our state attorney general. He put me on hold and 5 minutes later he came back saying that i was correct and your data will be fully restored in 10 minutes. I told him we can wait together then. 5 minutes later i did a speed test and I got 6.8 mbs down and 1.58 mbs up. After that i told him i am glad that this was resolved but I will save the conversation for just encase this happens again. He said have a nice day and thanks for being an at&t customer. I said whatever and hung up. The customers actually clapped and the staff looked like someone died. I'm on cloud 9 at the moment. I think I should have went to law school instead getting into Networking and Computers.
Click to expand...
Click to collapse
It's been widely reported that AT&T has a habit of throttling their so-called "unlimited" plans. You waited until it happened to you to go make a scene in an AT&T retail store?
luftrofl said:
It's been widely reported that AT&T has a habit of throttling their so-called "unlimited" plans. You waited until it happened to you to go make a scene in an AT&T retail store?
Click to expand...
Click to collapse
Brilliant.
:thumbup:
albo23 said:
Send me the contract when you have an opportunity. I am NOT distributing legal advice, however, I am speaking from the perspective of an individual who is one term from graduating from a T14 Law School. I am suggesting so as you are misleading individuals.
A SERVICE cannot be classified as a PRODUCT in any legally binding terms or agreements (it can, but is unenforceable). Regardless, that is moot as you hold no legally binding terms nor agreements with AT&T. You are still ignoring my previous comment that AT&T can shut off your service tomorrow because there are no legally binding agreements between the two parties. AT&T can throttle you anytime they would like and you can stop paying them anytime you would like as neither of you are constrained contractually.
Click to expand...
Click to collapse
I got it. My ex has been an attorney for 4 years so I take what you say with good vision but experience is supreme. I was partially wrong in my argument. According to her the basis of it is consumer protection laws and AT&T's own terms. My plan which is not a contract but it is a post paid plan. Since I have never put a signature to give consent to any changes I am only held accountable for what is on the brochure for 2006. The brochure which you can find online clearly states that the provider can cut my phone off if I abuse the network in anyway. Throttling is not introduced in 2006 buddy. No one can be held accountable for a contract they never seen let alone never signed. AT&T would have to completely shutdown my phone and release me from the usage of their network according to the brochure. It can be found on google if you are looking for it. As far as misleading the community I did explain but I think most of them might understand it now. So I apologize for not clearly explaining why I can't get throttled. If you are upset because you may have gotten messed over by AT&T or you may have a part time job with them then all I can say is get over it. You are the only sore one out of the bunch.
Sent from my XT910 using XDA
luftrofl said:
It's been widely reported that AT&T has a habit of throttling their so-called "unlimited" plans. You waited until it happened to you to go make a scene in an AT&T retail store?
Click to expand...
Click to collapse
Yup because I thought something was wrong until I switched to my inspire then I knew I was throttled. Yes I did go to the retail store because there is an order to do things and I have learned that in order to get your voice heard you have to make them hear you. Call me crazy but I have no time to play phone tag with anyone. You can sit back if you want to and let them control you at will but with me they are going to have to stick with what was on the brochure of plans they printed for customers to stare at.
Sent from my XT910 using XDA
9h0s7 said:
Brilliant.
:thumbup:
Click to expand...
Click to collapse
Thank You buddy
Sent from my XT910 using XDA
Verizon I love u so much please just buy out at&t for us. And cool story
Sent from my ADR6400L using XDA
ATHORNFAM2 said:
Verizon I love u so much please just buy out at&t for us. And cool story
Sent from my ADR6400L using XDA
Click to expand...
Click to collapse
I actually wish that could happen. I honestly would be with big red if their network wasn't mainly cdma. The voice coverage is the best in the business.
Sent from my XT910 using XDA
gasolara2002 said:
Yup because I thought something was wrong until I switched to my inspire then I knew I was throttled. Yes I did go to the retail store because there is an order to do things and I have learned that in order to get your voice heard you have to make them hear you. Call me crazy but I have no time to play phone tag with anyone. You can sit back if you want to and let them control you at will but with me they are going to have to stick with what was on the brochure of plans they printed for customers to stare at.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
Haha, I don't have AT&T so I wouldn't really know about "letting them control you"
Basically, my Evo had finally came to an end after heating up multiple times and basically frying the processor etc. So, what did I do? Just like anyone that has a full upgrade and has seen the Evo4GLTE and Samsung Galaxy SIII commercials. I went to Sprint in search of my new S3. I traded my OGEVO and got $60 towards my bill on the new phone. Got home, everything was perfecto! Went to sleep, worked all the next day. I get a call from my friend asking if I had talked to my uncle. I said no, why? He said, someone tried to call my grandmother, pretended to be me and told her I along with my girlfriend and my best friend got arrested in Cancun Mexico... Asked for $4100 wire transfer immediately.
Basically long story short, the day after I traded in my Evo is when this happened, a Hispanic man helped me, my family said it was a hispanic man trying to sound like me. Does it sound like the Sprint guy to anyone else? I mean, I didn't erase anything on my phone, as I should have. There were only two people I text, and the only two people in my SMS box were the two people he said I got arrested with... My grandmother in my phone is under "Nan" so its obvious that's my grandmother. I put two and two together and basically came up with this odd hunch that its the Sprint guy who is trying to scam my family. My mother filed a police report but haven't gotten a phone call from the detectives... & assuming the detectives don't have time to worry about this. I have no other choices, but to be SOL.
Leave your comments and feedback's please. I am just curious to understand what others think about this problem I am trying to deal with.
I think..uh...I don't. I got bored halfway through the story
I believe it was him what a coinsidence that the people u had on your phone were the two people he named. Id go to the store and complain about it.
Sent from my PC36100 using xda premium
sasquatchotragavaca said:
I believe it was him what a coinsidence that the people u had on your phone were the two people he named. Id go to the store and complain about it.
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
It was most certainly that person, because here are the rules sprint has with turning in old phones
Sprint's policy is to erase user data from all mobile devices collected through the company's takeback programs before they are reused.
Either two things happened
A) Sprint resold that phone the same day without erasing the data which holds them accountable
B) That person you turned it into was behind the scam and stole the information and re-used it ( I hope you had his name)
C) Even if that person had nothing to do with it, this incident occurred after handing the phones to sprint, so they could be responsible.
You need to GET BACK TO THE STORE ASAP and talk to the manager about this, and tell them to contact the authorities and open up an investigation. DO NOT WAIT
That is one bizarre chain of events! :screwy:
Yeah I know. I need to go back up there tomorrow after work. It was Monday of this week that I got the phone. Tuesday when I got off work is when thIs happened. I hope I'm not too late. Yes I remember his name, Edgar! It's all his fault!
Sent from my nice white GLXYS3
Nickitt said:
Yeah I know. I need to go back up there tomorrow after work. It was Monday of this week that I got the phone. Tuesday when I got off work is when thIs happened. I hope I'm not too late. Yes I remember his name, Edgar! It's all his fault!
Sent from my nice white GLXYS3
Click to expand...
Click to collapse
One more tip, DONT CONFRONT HIM YOURSELF!
Goto the manager and explain everything, then he will confront him
Its not too late, this guys an idiot its so easy to track his wire transfer, hes headed straight to jail!
Also if you can take your grandmother, maybe she can hear his voice and confirm its him on the scene.
Wow what a crazy story. It doesn't surprise me one bit.
I had a interesting one myself. I had to calk sprint one day an talked to a rep in Chicago.
We upgraded our rate plan which went very smooth. But my wife, usually pays pretty close attention to our bills happened to look at the account 2 days later. The rep I spoke with had activated 2 extra lines that day and sent them to herself.
It was such a HUGE ordeal to contest the new lines. But when I threatened legal responsibility for the actions taken by them, they removed them.
Do not be afraid of telling them you will take legal actions against them. I ended up completely getting out of my contract and now I'm with boost. Obviously same company but I couldn't beat their service in my area. Plus a hell of a lot cheaper bills.
Sent from my PC36100 using Tapatalk 2
That's crazy bro, that happens a lot sadly.. not with sprint reps but with scam artist
Sent from my PC36100 using xda premium
Something similar happened in the Atalnta area as well so could be coincidence......
An 80-year-old woman in unincorporated Stone Mountain reported to DeKalb County police that she was scammed out of $6,500 last week.
The victim told police that on Feb. 17 around 12 p.m. she received a call from the suspect, identifying himself as Robert Wells, who said he was with the American Embassy in Barcelona, Spain.
According to the report, the victim told police that the suspect said her grandson had been in an accident and that he had some unpaid medical bills that needed to paid before he could return to the United States.
The woman told police that the suspect transferred her to the grandson; it was later determined that someone was posing as her grandson, according to the report.
http://stonemountain.patch.com/arti...etting-duped-out-of-6-500-in-scam?logout=true
Ok so many different forums started... I'm leaving my rant here.. Haven't read all these and I'm not...I'm on phone right now with Verizon as I'm writing this... I ordered the s7 edge to replace my note 7. She said
(1)Samsung is going to send out an update to disable our notes.
(2) when you trade in your device your locked into a 2 year contract. The 1 year upgrade Samsung doesn't apply to us.. She said that it only applied to new devices... She said that the note 7 is being played add if it never existed. So I asked well my phone is cracked on the back I can go through insurance and get a s7 and keep my upgrade. She said no assurion is acting like the phone doesn't exist also.. What about the money I paid into the insurance.. She said today should be refunded also back to you.
So in saying this. Buy the phone you want for the next 2 years, make sure the refund you also your insurance money. I don't know what I'm going to do or get now... As I told her if the phone never existed I would still have my note 4.. Not locked into a 2 year contract for a inferior phone
Sent from my SM-N930V using Tapatalk
That's why Verizon and Samsung can kiss my ass. I'm not downgrading to make them happy. I'll take. My chances. Something happens, I'll buy a Note 4. Screw them. The Verizon people are clueless idiots anyway. You ask 10 of them, you get 10 different answers.
Call back, you will get a different answer. If you don't like that one, go to Chat and get a different one again.
Like this one. "There will be no further updates to the Note 7" then.... "Samsung will send an Update to disable all Note 7's".
heh heh heh....
whoofit said:
Call back, you will get a different answer. If you don't like that one, go to Chat and get a different one again.
Like this one. "There will be no further updates to the Note 7" then.... "Samsung will send an Update to disable all Note 7's".
heh heh heh....
Click to expand...
Click to collapse
If you block updates then this isn't an issue but the carriers may disable the IME#. Normally if an IME is disabled the phone doesn't immediately stop working, it can just no longer be activated.
Ha, well I've been ignoring the green battery update for a while now, and I'll continue to ignore it. I cancelled my order for the S7 Edge even though the clueless Verizon tech told me that upgrade wouldn't be held against me and I'd still be able to upgrade anytime if something I like comes out. I'm not green enough to fall for that one Big Red! Taking my chances also, until the next Note drops or something similar.
jellyhead said:
If you block updates then this isn't an issue but the carriers may disable the IME#. Normally if an IME is disabled the phone doesn't immediately stop working, it can just no longer be activated.
Click to expand...
Click to collapse
Yep. If an IMEI is blocked your phone gets "suspended". It's like you didn't pay your bill. This is a bad situation for every Note 7 user out there... Very disappointed but hopefull for a killer lineup next year
Sent from my SM-N930V using Tapatalk
Killer line up that I'm not eligible for until the year after lol
Sent from my SM-N930V using Tapatalk
Is there a deadline to return the note 7 and get your money back? I'd like to keep it until the s8 or new note comes out but worried they will charge me in full for it.
I just got done discussing the whole deal with a manager. Told me that all Notes must be returned or we'll see a charge for the full amount in our next bill. Take it for what it's worth. I wouldn't put anything past these a$$ clowns.
Sent from my SM-N930V using Tapatalk
Wow, my bill is due tomorrow. Better start saving.
droidiac13 said:
I just got done discussing the whole deal with a manager. Told me that all Notes must be returned or we'll see a charge for the full amount in our next bill. Take it for what it's worth. I wouldn't put anything past these a$$ clowns.
Click to expand...
Click to collapse
Like we've been saying talk to 10 different reps, get 10 different answers. I'm not sure they can do that, if you haven't broken anything. Recall or not.
Lawsuit http://gizmodo.com/samsung-hit-with-class-action-lawsuit-over-note-7-1787927496
Sent from my SM-G935V using Tapatalk
Bern612 said:
Lawsuit http://gizmodo.com/samsung-hit-with-class-action-lawsuit-over-note-7-1787927496
Sent from my SM-G935V using Tapatalk
Click to expand...
Click to collapse
Hey, it's something. But I don't recall anyone's data catching fire. Besides, the real injuries were suffered having to deal with the phone swap....twice. But looking on the bright side I suppose $2.67 is nuthin' to sneeze at. That is, for the lawyers because they can multiply it by 2 million.
I actually called them, to get in on it lol...But waiting to hear back from them to see if they can put in an addendum to add the carriers. About locking is into another 2 year contract.. Now if that could be achieved it would be worth it
Sent from my SM-G935V using Tapatalk
Bern612 said:
I actually called them, to get in on it lol...But waiting to hear back from them to see if they can put in an addendum to add the carriers. About locking is into another 2 year contract.. Now if that could be achieved it would be worth it
Sent from my SM-G935V using Tapatalk
Click to expand...
Click to collapse
Hope it works out for you. I know there will be other lawsuits in the future. One's that may yield a bigger settlement to us users.
It's pretty typical for members of a class action suit to have to agree not to hold Samsung accountable in the future when the suit is settled. This mean any subsequent suits are not able to be brought by the members that signed on to the last one.
Oh I'm not signing up to be in lawsuit.. Just wanting to give more ammo..I mean you're right..About more lawsuits, but the next one and the one after that will use the info from the previous litigation I assume
Sent from my SM-G935V using Tapatalk
If Verizon tries to charge me for a device they willingly erased all charges for they be facing a class action lawsuit. This recall is also voluntary. Samsung had to put the recall out, but we don't have to participate. Verizon just wants us to, to clean things up on their end. I don't foresee them being allowed to charge us for something they dismissed. People don't participate in recalls all the time. They don't repossess or pull car notes if the owner doesn't participate.
Where does it say in the text message from Verizon that this is voluntary.. Everything I see from Verizon said this is mandatory..ok I'm wrong. Samsung is saying it's a voluntary recall, but if you call Verizon they say it's mandatory... And they will be turning off phones.
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I used up a lot of my minutes and went over my minutes trying to get this whole thing handled, so I asked verizon for an refund and the refund was provided. Very easy.
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