AT&T started throttling my data this afternoon. I kindy went up to my local AT&T store and asked to be put on the phone with customer service. Their phone was tied up so I just ended up using my cellphone and leaving it on speaker phone to amuse the customers and make the staff look ****ty. The employees thought i had no chance but little did they know I remember my contracts and agreements class from college. I never signed a contract with AT&T since i bought my own phone in and I never upgraded or even bought a phone through them. I explained to the customer rep that I am following the terms of the original plan that was provided to me. I explained to them that as long as I have not put a signature on any sort of agreement altering my account then you guys can't legally alter it without consent from me. They tried to say they could and I told think twice before you make your company look really uneducated. Then I told the lady I would like to speak to your supervisor. Oh i got transferred 12 times until this cocky idiot came on the phone. This guy tried to be a smart one when i was explaining the law to him. He said, "The company doesn't give a damn about a law." Then i said sir your conversation is being recorded on my phone as well as your company phone." He said "excuse me?" I said "you heard me fool. You are being recorded and i got you on speaker phone with about 35 people listening and taking notes." He thought i was lying so me being in the bad mood i was in i gathered 10 people around my phone and let them say something to him. The little girl sad "bad man!" She was so adorable. This elderly lady cancelled her service and told the man to go burn in hell. The rest just laughed. After I the elderly lady left went to the counter the guy was kissing butt for real. He said he will see what he can do for me. I told him I can just send Jim a text. He said Jim who. I said Jim Hood our state attorney general. He put me on hold and 5 minutes later he came back saying that i was correct and your data will be fully restored in 10 minutes. I told him we can wait together then. 5 minutes later i did a speed test and I got 6.8 mbs down and 1.58 mbs up. After that i told him i am glad that this was resolved but I will save the conversation for just encase this happens again. He said have a nice day and thanks for being an at&t customer. I said whatever and hung up. The customers actually clapped and the staff looked like someone died. I'm on cloud 9 at the moment. I think I should have went to law school instead getting into Networking and Computers.
Niceeeee
Sent from my SAMSUNG-SGH-I717 using XDA
I just print screened this original post because I am dying of laughter.
Without going too far in-depth, you were wrong. According to you, you were under no contractual agreements with AT&T, therefore, neither were they. Ergo they can change the terms of service at any point and you can decide to cease payment at any point. Both parties can do these actions sans penalty because, according to you, there are no contracts in effect.
You did not beat AT&T. They just got tired of you, which is okay.
To all others: Do not do this. AT&T will put you on hold and laugh at you. Chances of this working for anyone else are slim.
albo23 said:
I just print screened this original post because I am dying of laughter.
Without going too far in-depth, you were wrong. According to you, you were under no contractual agreements with AT&T, therefore, neither were they. Ergo they can change the terms of service at any point and you can decide to cease payment at any point. Both parties can do these actions sans penalty because, according to you, there are no contracts in effect.
You did not beat AT&T. They just got tired of you, which is okay.
To all others: Do not do this. AT&T will put you on hold and laugh at you. Chances of this working for anyone else are slim.
Click to expand...
Click to collapse
Technically I was. They was not providing the service that I was supposed to get according to their terms. It was funny though. Most people who renew their contract actually agree to the shady terms. I was really mad because I didn't get a warning before I got throttled. And I got throttled at 3.022 gb according to the idiot on the phone. I think the rep using profanity in front of a bunch of customers got my data back on track to be honest. I am glad I used my cellphone to be honest. I was sure going to give CNN my conversation for real. I have to thanks the HTC developers for including the call recorder app in their sense roms. I think it is the RCMix rom.
Sent from my XT910 using XDA
gasolara2002 said:
Technically I was. They was not providing the service that I was supposed to get according to their terms. It was funny though. Most people who renew their contract actually agree to the shady terms. I was really mad because I didn't get a warning before I got throttled. And I got throttled at 3.022 gb according to the idiot on the phone. I think the rep using profanity in front of a bunch of customers got my data back on track to be honest. I am glad I used my cellphone to be honest. I was sure going to give CNN my conversation for real. I have to thanks the HTC developers for including the call recorder app in their sense roms. I think it is the RCMix rom.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
You obviously did not read a line of those terms so, technically, you were not. I am not certain what obligations you think AT&T holds if you did not sign a contract but from my observations, it is much smaller than what you think it really is.
albo23 said:
You obviously did not read a line of those terms so, technically, you were not. I am not certain what obligations you think AT&T holds if you did not sign a contract but from my observations, it is much smaller than what you think it really is.
Click to expand...
Click to collapse
Yes I did. I still have the original brochure from 2006. Those are the terms that are agreed upon. I'm sure it can be googled. The terms of the data back then basically said they can cut you off because overwhelming activity. If I was crazy and used 30gb like some customers then I wouldn't even worry about them cutting me off. They didn't follow their terms and the rep cursed during a service call. What more defense could you provide for AT&T? If you want to get down to the core of throttling it is illegal to throttle unless the service is selected for certain speeds such as what the home internet providers do. I think when some attorney general gets free time on their hands they will go after all of these mobile phone providers and penalize them heavily. Sprint, and T-Mobile are the only smart major national providers so far that are making sure that they avoid trouble in the future by being upfront about their data.
Sent from my XT910 using XDA
albo23 said:
You obviously did not read a line of those terms so, technically, you were not. I am not certain what obligations you think AT&T holds if you did not sign a contract but from my observations, it is much smaller than what you think it really is.
Click to expand...
Click to collapse
The thing you don't understand is that it is classified as a product when their is no contract. The terms is what was written in 2006. A product and a service are 2 different things. That's why you see the terms prepaid service and postpaid service. They don't use product a often any more.
Sent from my XT910 using XDA
OH MAN, YES! Dude you Rock! I would have loved to see this.
I love seeing AT&T get kicked in the nuts.
This throttle sh!t p!sses me off. I had a very nice rep use a dead IMEI so he could switch my grandfathered unlimited plan, which now gets throttled at 3GB's, becasue ATT refarmed the extra 2Gigs to Simple Mobile,etc.; put me on the LTE plan so I can get 5GBs which is about what I use. I would have bought an LTE device except we probably wont have LTE for another few years! Not to mention the fact Im using a malyasian Galaxy tab plus 7.0 for voice calls and data, because I dont like being force fed the bloated recycled crap options in their stores.
This is so EPIC WIN. I understand networks are changing and much more data is being used these days, but at least let us original unlmited people use a fair amount..
best read all day!
I would happily settle for a sneaky way to unthrottle oursleves, but they are doing it server side, so I dont think we will have much luck.
I will check with my ex but I'm sure that is the reason why. She is an attorney and she normally helps draw up contracts for local entertainers.
Sent from my XT910 using XDA
Check out my thread. I love messing with AT&T!
http://forum.xda-developers.com/showthread.php?p=25834280#post25834280
gasolara2002 said:
Yes I did. I still have the original brochure from 2006. Those are the terms that are agreed upon. I'm sure it can be googled. The terms of the data back then basically said they can cut you off because overwhelming activity. If I was crazy and used 30gb like some customers then I wouldn't even worry about them cutting me off. They didn't follow their terms and the rep cursed during a service call. What more defense could you provide for AT&T? If you want to get down to the core of throttling it is illegal to throttle unless the service is selected for certain speeds such as what the home internet providers do. I think when some attorney general gets free time on their hands they will go after all of these mobile phone providers and penalize them heavily. Sprint, and T-Mobile are the only smart major national providers so far that are making sure that they avoid trouble in the future by being upfront about their data.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
gasolara2002 said:
The thing you don't understand is that it is classified as a product when their is no contract. The terms is what was written in 2006. A product and a service are 2 different things. That's why you see the terms prepaid service and postpaid service. They don't use product a often any more.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
Send me the contract when you have an opportunity. I am NOT distributing legal advice, however, I am speaking from the perspective of an individual who is one term from graduating from a T14 Law School. I am suggesting so as you are misleading individuals.
A SERVICE cannot be classified as a PRODUCT in any legally binding terms or agreements (it can, but is unenforceable). Regardless, that is moot as you hold no legally binding terms nor agreements with AT&T. You are still ignoring my previous comment that AT&T can shut off your service tomorrow because there are no legally binding agreements between the two parties. AT&T can throttle you anytime they would like and you can stop paying them anytime you would like as neither of you are constrained contractually.
Very nice. My mom has them for DSL and now she got a cell phone through them. I don't understand it but they suck. Good work man.
Sent from my XT862 using XDA
gasolara2002 said:
AT&T started throttling my data this afternoon. I kindy went up to my local AT&T store and asked to be put on the phone with customer service. Their phone was tied up so I just ended up using my cellphone and leaving it on speaker phone to amuse the customers and make the staff look ****ty. The employees thought i had no chance but little did they know I remember my contracts and agreements class from college. I never signed a contract with AT&T since i bought my own phone in and I never upgraded or even bought a phone through them. I explained to the customer rep that I am following the terms of the original plan that was provided to me. I explained to them that as long as I have not put a signature on any sort of agreement altering my account then you guys can't legally alter it without consent from me. They tried to say they could and I told think twice before you make your company look really uneducated. Then I told the lady I would like to speak to your supervisor. Oh i got transferred 12 times until this cocky idiot came on the phone. This guy tried to be a smart one when i was explaining the law to him. He said, "The company doesn't give a damn about a law." Then i said sir your conversation is being recorded on my phone as well as your company phone." He said "excuse me?" I said "you heard me fool. You are being recorded and i got you on speaker phone with about 35 people listening and taking notes." He thought i was lying so me being in the bad mood i was in i gathered 10 people around my phone and let them say something to him. The little girl sad "bad man!" She was so adorable. This elderly lady cancelled her service and told the man to go burn in hell. The rest just laughed. After I the elderly lady left went to the counter the guy was kissing butt for real. He said he will see what he can do for me. I told him I can just send Jim a text. He said Jim who. I said Jim Hood our state attorney general. He put me on hold and 5 minutes later he came back saying that i was correct and your data will be fully restored in 10 minutes. I told him we can wait together then. 5 minutes later i did a speed test and I got 6.8 mbs down and 1.58 mbs up. After that i told him i am glad that this was resolved but I will save the conversation for just encase this happens again. He said have a nice day and thanks for being an at&t customer. I said whatever and hung up. The customers actually clapped and the staff looked like someone died. I'm on cloud 9 at the moment. I think I should have went to law school instead getting into Networking and Computers.
Click to expand...
Click to collapse
It's been widely reported that AT&T has a habit of throttling their so-called "unlimited" plans. You waited until it happened to you to go make a scene in an AT&T retail store?
luftrofl said:
It's been widely reported that AT&T has a habit of throttling their so-called "unlimited" plans. You waited until it happened to you to go make a scene in an AT&T retail store?
Click to expand...
Click to collapse
Brilliant.
:thumbup:
albo23 said:
Send me the contract when you have an opportunity. I am NOT distributing legal advice, however, I am speaking from the perspective of an individual who is one term from graduating from a T14 Law School. I am suggesting so as you are misleading individuals.
A SERVICE cannot be classified as a PRODUCT in any legally binding terms or agreements (it can, but is unenforceable). Regardless, that is moot as you hold no legally binding terms nor agreements with AT&T. You are still ignoring my previous comment that AT&T can shut off your service tomorrow because there are no legally binding agreements between the two parties. AT&T can throttle you anytime they would like and you can stop paying them anytime you would like as neither of you are constrained contractually.
Click to expand...
Click to collapse
I got it. My ex has been an attorney for 4 years so I take what you say with good vision but experience is supreme. I was partially wrong in my argument. According to her the basis of it is consumer protection laws and AT&T's own terms. My plan which is not a contract but it is a post paid plan. Since I have never put a signature to give consent to any changes I am only held accountable for what is on the brochure for 2006. The brochure which you can find online clearly states that the provider can cut my phone off if I abuse the network in anyway. Throttling is not introduced in 2006 buddy. No one can be held accountable for a contract they never seen let alone never signed. AT&T would have to completely shutdown my phone and release me from the usage of their network according to the brochure. It can be found on google if you are looking for it. As far as misleading the community I did explain but I think most of them might understand it now. So I apologize for not clearly explaining why I can't get throttled. If you are upset because you may have gotten messed over by AT&T or you may have a part time job with them then all I can say is get over it. You are the only sore one out of the bunch.
Sent from my XT910 using XDA
luftrofl said:
It's been widely reported that AT&T has a habit of throttling their so-called "unlimited" plans. You waited until it happened to you to go make a scene in an AT&T retail store?
Click to expand...
Click to collapse
Yup because I thought something was wrong until I switched to my inspire then I knew I was throttled. Yes I did go to the retail store because there is an order to do things and I have learned that in order to get your voice heard you have to make them hear you. Call me crazy but I have no time to play phone tag with anyone. You can sit back if you want to and let them control you at will but with me they are going to have to stick with what was on the brochure of plans they printed for customers to stare at.
Sent from my XT910 using XDA
9h0s7 said:
Brilliant.
:thumbup:
Click to expand...
Click to collapse
Thank You buddy
Sent from my XT910 using XDA
Verizon I love u so much please just buy out at&t for us. And cool story
Sent from my ADR6400L using XDA
ATHORNFAM2 said:
Verizon I love u so much please just buy out at&t for us. And cool story
Sent from my ADR6400L using XDA
Click to expand...
Click to collapse
I actually wish that could happen. I honestly would be with big red if their network wasn't mainly cdma. The voice coverage is the best in the business.
Sent from my XT910 using XDA
gasolara2002 said:
Yup because I thought something was wrong until I switched to my inspire then I knew I was throttled. Yes I did go to the retail store because there is an order to do things and I have learned that in order to get your voice heard you have to make them hear you. Call me crazy but I have no time to play phone tag with anyone. You can sit back if you want to and let them control you at will but with me they are going to have to stick with what was on the brochure of plans they printed for customers to stare at.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
Haha, I don't have AT&T so I wouldn't really know about "letting them control you"
Related
Ever since about 2005 I have not been a huge fan of Sprints customer service. They have gotten too corporate and do not care for the individual customer anymore. I have been with them since late 1994. My dad put his business through Sprint and he isn't one to jump around.
Well, this Christmas I have to applaud them. My phone was stolen on the 23rd because I gave a homeless man a ride to a shelter nearby and he took my phone when getting out.
I called Sprint to have my phone tracked, but I didn't have that service on my phone, even though every phone with gps is capable, I just didn't pay the premium. They sent me to Assurian who overnighted an Evo to me.
My Evo is my life and the fact they sent it overnight amazes me. Sprint partnered up with a great company for insurance. If you aren't currently paying for insurance on your phone, I suggest you do. They're miracle workers.
Sent from my PC36100 using XDA App
I would change your title...it's completely misleading. Sounds like you're quite impressed.
Sent from my PC36100 using XDA App
hope you learned your lesson lol, theyre homeless for a reason!
Now that dude has all your porn and contacts. You're a perfect candidate for TotalCare or Where's my Droid.
Go check it out on the market. You'll thank me for it!
admorris said:
I would change your title...it's completely misleading. Sounds like you're quite impressed.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Well, if you read, I'm not impressed with Sprint. I'm applauding their partners. I'm not a huge Texas rangers fan, but they did an amazing job this year. I've taken some journalism classes, sorry that my title pulled you in. That's what you want from your article.
And I had lookout, which is just like find my Droid, but I was afraid it was draining my battery too much due to it backing up my pictures and contacts. Thankfully it did though.700 pictures are back on my phone.
Sent from the key to my world.
ceg1792 said:
Well, if you read, I'm not impressed with Sprint. I'm applauding their partners. This is in general for a reason. My title could be free sex, wouldn't change the generality of my post.
And I had lookout, which is just like find my Droid, but I was afraid it was draining my battery too much due to it backing up my pictures and contacts. Thankfully it did though.700 pictures are back on my phone.
Sent from the key to my world.
Click to expand...
Click to collapse
Boooohoooooo
Sent from my PC36100 using Tapatalk
novanosis85 said:
Boooohoooooo
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
This is exactly why I don't come into general talk. Just a bunch of ignorant folk.
Sent from the key to my world.
ceg1792 said:
This is exactly why I don't come into general talk. Just a bunch of ignorant folk.
Sent from the key to my world.
Click to expand...
Click to collapse
You are ignorant. No detail or explanation to go with why Sprint customer service is awful.
Sent from my PC36100 using Tapatalk
novanosis85 said:
You are ignorant. No detail or explanation to go with why Sprint customer service is awful.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
This isn't about their customer service, there are plenty of threads about that.
Do you even read? Damn.
Sent from the key to my world.
ceg1792 said:
This isn't about their customer service, there are plenty of threads about that.
Do you even read? Damn.
Sent from the key to my world.
Click to expand...
Click to collapse
What are you not a huge fan of?
Just change the title to "wonderful insurance practices."
Sent from my PC36100 using Tapatalk
The title does not have to deal with the piece! It's simply the attention grabber.
Sent from the key to my world.
ceg1792 said:
The title does not have to deal with the piece! It's simply the attention grabber.
Sent from the key to my world.
Click to expand...
Click to collapse
Well I apologize. Glad you had a great experience with the phone replacement procedures.
Sent from my PC36100 using Tapatalk
well if you think sprint's has bad cs then i suggest u stay away from ANY of the major carriers except for us cellular because sprint was moved to a tie with verizon in cs ahead of everyone else
drksilenc said:
well if you think sprint's has bad cs then i suggest u stay away from ANY of the major carriers except for us cellular because sprint was moved to a tie with verizon in cs ahead of everyone else
Click to expand...
Click to collapse
Sprint takes great pride in their CS and there will be a TON of changes coming in 2011 for CS, trust me on this. They should be overtaking Verizon and USC as long as these plans are implemented and rolled out correctly, which as you've seen it's been working. 10+ quarters of improved customer service, the only company to do so.
Unfortunately, as much as we would LOVE for customer service to be perfect, it is after all ran by HUMANS who, like all of us, have issues. You will NEVER find a customer service center without plenty of individuals who just really don't care. The day that companies start paying hefty wages for their representatives and have more than 1 supervisor per 15 agents is the day customer service for companies will excel. Now, the ratio of people with issues vs people without issues is very low so this will never happen.
I love my Bright House cable/internet. Sometimes when I call it's great, sometimes I just want to stab the person on the other end. It is customer service at all companies. By the way, Asurion also deals with T-Mobile, Verizon and AT&T, as well as plenty of other providers. Some people hate it, some don't. You don't mind as you are one of the few that understand deductibles. Those who don't understand deductibles have MAJOR issues. www.phoneclaim.com/Sprint - order there and your order is always overnighted, as long as it's in before 11pm.
I love Sprint, but with customer service they used to be king. Extend payment, give us the service best for our business, and just all in all be great.
My dads cheap cell didn't support sms, but they kept him on unlimited text and wouldn't switch him off due to some technicality.
The week the Evo came out, my dad decided he wanted one. They sent us three, no waiting the huge list. Last month I had to pay the bill because they wouldn't extend payment for my dads business. He is a contractor and had not been paid, so couldn't pay. They used to let him be a month or two behind. They're great at treating us, just give us bad service at times. I realize it is certain reps that just don't care and shouldn't reflect the company as a whole, but I've been quite dissatisfied as of late. They could have easily tracked my phone, I just didn't pay them for the service so they did not.
Sent from the key to my world.
Thank you for the link, sir. I actually work for ATT and deal with call center reps daily. I normally try speaking with the supervisor, but my mother deals with the Sprint reps and I hardly handle it. I just always get calls from her explaining how horrid the service is. My one time with them was pretty bad. The Evo they sent was supposed to be activated, Assurion stated so, it was not. I called and had to speak with several different reps who could not figure out why my phone was not working properly after activation. When speaking with the fourth rep, I asked if they had unlocked my phone yet. They had locked it because it was stolen. They had not and whenever she unlocked it my phone worked perfectly. That was just a mistake, I was not upset about it.
Sent from the key to my world.
DirtyShroomz said:
Unfortunately, as much as we would LOVE for customer service to be perfect, it is after all ran by HUMANS who, like all of us, have issues. You will NEVER find a customer service center without plenty of individuals who just really don't care. The day that companies start paying hefty wages for their representatives and have more than 1 supervisor per 15 agents is the day customer service for companies will excel. Now, the ratio of people with issues vs people without issues is very low so this will never happen.
Click to expand...
Click to collapse
I'd like to take a moment to point out that this may be true with regards to cell phone customer support or other types of customer support, but not with where I work.
Now, the customers we support are primarily IT administrators of some degree, and a large part of our clientele is enterprise-level, so maybe it's different here. We're all paid well. Our front line manager supervises 12 reps, and the tier 2 and 3 supervisors manage 5-7 people. That number gets even lower as you move up to escalation or our diamond level of support (who don't really need supervision anyway).
Anyway, I just thought I should defend my line of work. Not all customer support is hit or miss.
ceg1792 said:
I love Sprint, but with customer service they used to be king. Extend payment, give us the service best for our business, and just all in all be great.
My dads cheap cell didn't support sms, but they kept him on unlimited text and wouldn't switch him off due to some technicality.
The week the Evo came out, my dad decided he wanted one. They sent us three, no waiting the huge list. Last month I had to pay the bill because they wouldn't extend payment for my dads business. He is a contractor and had not been paid, so couldn't pay. They used to let him be a month or two behind. They're great at treating us, just give us bad service at times. I realize it is certain reps that just don't care and shouldn't reflect the company as a whole, but I've been quite dissatisfied as of late. They could have easily tracked my phone, I just didn't pay them for the service so they did not.
Their service is now no good because they wont let your dad pay two months late??
Too many people mistake good customer service with stupid business prectices.
Sent from the key to my world.
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App
No, customer service is serving the customer for their every needs.
Them extending my payment date is good customer service because that is what I, the customer, wants.
Sent from the key to my world.
sprint sucks
evo= win
I'm trying to buy a phone to replace my wife's POS Samsung Moment. She wants the Evo, so I called Sprint a few weeks ago to order her one. I was prepared to pay full price for the Evo since neither myself nor my wife is due for an upgrade, but the sales rep on the phone took a look at my lines (I have 4 phones plus a "line" for my Airave) and told me that she was going to upgrade me based on the Airave upgrade eligibility. Dumb me, I actually argued with her and told her that it wasn't a phone, and she acknowledged it but said that it would save me money and make me a happy customer. Hey - whatever she can do, that's great, so let's jump on that! Bad news - they were out of stock of the Evo AND the Evo Shift, and I flat refused to get her the Epic (I am not a fan of Sprint's CURRENT Samsung offerings...but would love to look at the Nexus S.)
On a Friday afternoon trip, she decided she'd had enough of her phone locking up, so she wanted to stop by the Sprint store. After waiting in there for about an hour and a half (I expect crap service there, and am never disappointed...) the sales rep brought us out a white Evo (what she really wanted.) However, when we explained what the Sprint sales rep on the phone was going to do, he acknowledged that he HAD done that before, but he'd gotten into trouble for it. He was adamant that he wasn't going to do it for us, and while I was perturbed, I wasn't going to ask him to jeopardize his job. He told me that the reps on the phone shouldn't have offered either.
So who was right? I admit it sounds fishy to try and skirt the prices by "upgrading" an Airave, but if the phone rep wasn't so quick to offer to do it, I'd be calling shenanigans. I don't *want* to pay full price, but if I can save $150, I'd be stupid not to.
We didn't buy it - I'm going to try calling back and getting the Nexus S when it's released and see if I can get the same offer.
I don't think they are supposed to upgrade an Airave line. If they do then that probably would mean you'd have to send in the Airave and be stuck with that number as an additional line.
You can do one of two things.
1. Ask for the manager, listen to what he/she tells you, then ask for like an area or district manager about the data lockup with the Moment. Also remind them that it's also illegal against the FCC for any type of phone in service or not to not be able to dial out to an emergency number such as 911, and when the lockup starts on the Moment, you can't call out at all.
or
2. With Sprint, if you've had your phone replaced three times due to a hardware or software issue you've been having then Sprint offers you an early upgrade.
With both of these Sprint will offer you an early upgrade, but most likely it will not be an Evo, or they will offer you a discount on some phones to upgrade to.
vbetts said:
You can do one of two things.
1. Ask for the manager, listen to what he/she tells you, then ask for like an area or district manager about the data lockup with the Moment. Also remind them that it's also illegal against the FCC for any type of phone in service or not to not be able to dial out to an emergency number such as 911, and when the lockup starts on the Moment, you can't call out at all.
or
2. With Sprint, if you've had your phone replaced three times due to a hardware or software issue you've been having then Sprint offers you an early upgrade.
With both of these Sprint will offer you an early upgrade, but most likely it will not be an Evo, or they will offer you a discount on some phones to upgrade to.
Click to expand...
Click to collapse
You mentioned lockup - I've been lazy and haven't researched her issue, but that's EXACTLY the problem...the phone just freezes. Can you provide any link to information regarding that? It's well out of warranty and this would be the first time we're reporting this, unfortunately.
Sprint had made it very clear to all reps not to use the upgrade on the Airave line. Many people have done it in the past but in no way should they be doing so now, it does put your job on the line believe it or not.
And as far as what the guy above said, it's not that easy.
Sent from my spaceship!
DirtyShroomz said:
Sprint had made it very clear to all reps not to use the upgrade on the Airave line. Many people have done it in the past but in no way should they be doing so now, it does put your job on the line believe it or not.
And as far as what the guy above said, it's not that easy.
Sent from my spaceship!
Click to expand...
Click to collapse
I have no reason to believe it doesn't. Perhaps I just talked to someone who didn't care
So why does the airave show the upgrade eligibility? If it can't/isn't supposed to be used, then take that visibility away from the customer. That would simplify things greatly, and no one would be having this discussion in the first place.
Once i got my airvana my account did the same thing. My wife should be available for the 150 but it switched to the airvana now. I dont know whats going to happen when she goes in for the upgrade either.
jickey said:
I have no reason to believe it doesn't. Perhaps I just talked to someone who didn't care
So why does the airave show the upgrade eligibility? If it can't/isn't supposed to be used, then take that visibility away from the customer. That would simplify things greatly, and no one would be having this discussion in the first place.
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Because the system shows it as a line, simple as that. Your car shows it can go 150mph, do you use it?
Sent from my spaceship!
fireburster said:
Once i got my airvana my account did the same thing. My wife should be available for the 150 but it switched to the airvana now. I dont know whats going to happen when she goes in for the upgrade either.
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Click to collapse
Call in and have it fixed, assuming she didn't lose her upgrade because of the premier program change.
Sent from my spaceship!
DirtyShroomz said:
Because the system shows it as a line, simple as that. Your car shows it can go 150mph, do you use it?
Sent from my spaceship!
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Well, *MY* car doesn't show 150, but if I need to use it, I could
Just playing devil's advocate here - not disagreeing. I understand, just being argumentative with your example...
jickey said:
Well, *MY* car doesn't show 150, but if I need to use it, I could
Just playing devil's advocate here - not disagreeing. I understand, just being argumentative with your example...
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Hah it's cool, it's a forum. Theres no way for Sprint to remove an upgrade from a line and since the airave shows as an additional line it has an upgrade. Bugs that cost more to fix then leave alone and educate reps about I guess.
Sent from my spaceship!
DirtyShroomz said:
Hah it's cool, it's a forum. Theres no way for Sprint to remove an upgrade from a line and since the airave shows as an additional line it has an upgrade. Bugs that cost more to fix then leave alone and educate reps about I guess.
Sent from my spaceship!
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LOL - I'm a SME/Senior Support tech for a large software company - you're preaching to the choir about bugs that cost too much to fix - or development WON'T fix
jickey said:
LOL - I'm a SME/Senior Support tech for a large software company - you're preaching to the choir about bugs that cost too much to fix - or development WON'T fix
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Lol I had no idea but at least you understand
Sent from my spaceship!
Can't you get around this by just going into Bestbuy, RS, or wirefly, then telling them you want to upgrade the 'airave number', it'll show up qualifying as a upgrade, then you buy the phone for the upgrade price (usually the same as a new customer), and walk out, then switch your airave back to that number in a day or two via the sprint site or calling sprint.
Going to try this, since we have 3 lines, all go on a $150 discount (saving them for the EVO 3D) and an airave with a $150 discount, too, which I want to use now on a Nexus S 4G.
Yeah, yeah, this is kind of unfair and cheating the system, but it's Sprint's fault/error/issue, and I'm pissed that I've been getting 0 - 150k from the tower by my house for 5 months now and they don't seem to care. 4G is like 500k tops, unless you're standing across the street from the tower, then it's 2k, which is barely faster than 3G's optimal speed. :|
Hrshycro said:
Can't you get around this by just going into Bestbuy, RS, or wirefly, then telling them you want to upgrade the 'airave number', it'll show up qualifying as a upgrade, then you buy the phone for the upgrade price (usually the same as a new customer), and walk out, then switch your airave back to that number in a day or two via the sprint site or calling sprint.
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i would like to know if this is something doable by going through 3rd party.
Ok, So I am incredibly unsatisfied with Sprint's service as of late. I purchased the Epic 4g Touch and experienced the dreaded "Loss Of Service" bug frequently. I was within my 14 day return limit so I went into the Visalia California Sprint Store to swap out for a different model (namely the Evo 3d which I traded in for the e4gt). I also signed 5 of my friends up with sprint as well and 2 of them got the e4gt and had the same exact issues. They convinced me to try a replacement and assured me that if it still experienced that bug I could return it within 14 days of receiving the replacement phone. The replacement phone was worse than the one I had originally and lost service every hour. I missed several calls from work leaving my employer under the impression I was angry and ignoring her and almost cost me my job. So I went in to the Visalia California store yet again to get a replacement model. I spoke with the same woman that convinced me to get the replacement model (She was also the manager) and she stated that the device was out of its 14 days since the FIRST device and that I couldn't get a different model (see what she did there?). So I went home and called Sprint off of another line and spent 4 hours total on hold. I hung up and called Sprint tech support and after running tests and walking me through updates and such the rep spoke with a manager on his end and concluded that I needed a different model of phone. He stated that he would note that down in the ticket and to go into the Visalia California store and they would give me a different model. So I went in to the store and spoke with the manager yet again. This time after reading the ticket she became rude and uncivil stating that the ticket says "customer needs to try a different model of phone" and that they didn't have to provide it for me and that even if it did, corporate cannot make them give me a different model. The whole time I was civil and polite but my frustration was building. I drove an hour to the Sprint store in Fresno only to find out that Visalia had to handle my case and that they could not even replace it with the same model. So I found a man on craigslist and traded it for a Nexus S 4g. I plan on paying out my contract asap and switching to Verizon. They know how to treat a customer.
/End rant/
I might be wrong, but i'm pretty sure since you live in the state of California you have up to 30-days to return a device and not 14 like other states.
i was told 14.
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
*nevermind*
read your local laws, scan or photo them, and send them to sprint. I have been a customer since 1999 and they would NEVER pull this poo with me. I threaten them every time I am on the phone, you'll get what you want, ask for the account retention department...
Wait what the hell? Verizon and AT&T both limit your data now? WTF I cant do that God they are sooo lucky I need a phone. So I get a choice between sh*tty customer service and sh*tty cellphone service... I can't live in this world anymore
cobraboy85 said:
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
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I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
Click to expand...
Click to collapse
Because Samsung phones have constant issues....
The Bird is the Word
Babydoll25 said:
Because Samsung phones have constant issues....
The Bird is the Word
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Click to collapse
Ah. Loving my Nexus S. I've taken a vow to only use nexus phones from now on.
Sent from my Nexus S 4G using xda premium
Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
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hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
Sodiyana said:
hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
Click to expand...
Click to collapse
Read the first post. All you need to know
Sent from my Nexus S 4G using xda premium
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
sexykika said:
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
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I was thinking bestbuy.. there's no deposit on their insurance
Sent from my Nexus S 4G using xda premium
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
timinator94 said:
i was told 14.
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Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
sexykika said:
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
Click to expand...
Click to collapse
Have you ever tried to get a replacement? Try it on something low cost. Google the horror stories.
A2CKilla said:
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
Click to expand...
Click to collapse
I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
timinator94 said:
I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
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i was just saying, so you'll know i can really relate to your problem and i'm not just rambling with non sense, as far as the upgrade....i would have talked the phone with them for a while before giving up so easily
---------- Post added at 01:35 AM ---------- Previous post was at 01:34 AM ----------
chrischoi said:
Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
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Click to collapse
and that's been in effect for a couple months now actually :/ it sucks
Gang, happy new owner of a VZW Galaxy Nexus, as of thursday. It rocks.
But that's not what this thread's about. Because the plan all along was to keep the Epic account with Sprint, with another year on contract, and give the phone to my daughter. Just need to change the telephone number.
That's when the idiocy started, and my almost-nightmare. Almost because in my old age (49), I have lost all tolerance and patience for being put through gyrations, hoops, circuitous call trees, etc., to remedy something that a child can see is obviously wrong. When the three stooges show starts with a business like this, I tell them politely that I don't have patience or interest to help them figure out how to do their job, explain things over and over to 30 different people, and waste a whole bunch of precious life seconds on their problem. Goodbye, I'm taking my business to a competitor.
Here's what happened:
Short version: "ported" my numbers in the wrong order. Sprint contract canceled, charged $90 early termination fee. Wouldn't rectify the situation, period.
Long Version: Went to Verizon first to get my new phone. Had my number pulled over from Sprint and applied to the new GN. Happy camper. then...
ME: Call up Sprint to have my daughter's number, no longer under contract at VZW, ported over to my sprint account for the Epic.
SPRINT: No, can't do that. You terminated the contract when you ported the original number away.
ME: But I don't want to terminate the contract! I just want to change the phone number!
SPRINT: Well, customer, F*ck you, that's too bad. Tell you what: We'll restore your contract and waive the termination fee if you port your number back.
ME: Am I speaking with an intelligent human being, or a modern version of the old ELIZA artificial intelligence program? Obviously, that will cause me the same problems over at Verizon (although I suspect they would handle this much better).
SPRINT: Bite me, Customer, that's the only thing we can do. (translation: That's the only thing we're willing to do).
ME: (and now this is virtually verbatim, without my colorful embellishments): "Let me get this straight: I want to keep giving you my business. I don't want to terminate the contract. We're talking about $1000 of revenue in the next year. If you will not restore my contract, port in my daughters number from Verizon, and remove that 90 fee, I will never darken Sprint's doors again, recommend vigorously against you as a carrier for all friends and family, and report the precise facts of this customer 'satisfaction' experience everywhere I frequent on the internet. You are willing to choose all of that to keep a friggin' $90??!?!?!???!?"
SPRINT: F*ck you! (returning to colorful embellishment)
-----------------------------------------------------------------
It went on for another 15 minutes or so, I talked to a supervisor, no dice, hung up and called back to get a different rep to see if that might make a difference, and they were nicer, but the effective message was still F*CK YOU, powerless customer.
Well, I'm not powerless. I'll give them their $90. They lose about $910 over the rest of the contract for this idiocy, and any change of renewal and further business.
All because I didn't follow some bureaucratic nonsense about the order numbers should be ported, or something. I must be punished!
I'm an engineer. I know this is not some gnarly technical limitation. I know they can do this, it just may take some gymnastics in the CRM application, maybe an auth code from someone with the authority to "break the rules", etc.
IDIOTS! That's how you encourage people not to do business with you. Operate in a manner that places your rules above the customer's interests, even when breaking them is a WIN-WIN.
Well, gonna get a Shift for my daughter that really wants Android with a kbd. In the end, even with the $90 early termination fee, I'm going to save hundreds over the next year, as it's only an additional $40/mo to add another smartphone to the VZW Family Talk plan we already have, instead of another $100/mo from Sprint. I never really bothered to work through the numbers until Sprint made me mad enough to think the whole thing through.
Anyway, it's been great here, gang. I've learned so much, benefited from a ton, and contributed a little. You're a super group of people. I look forward to seeing some of you around the GN forums... It's an awesome device, and ICS is da bomb. Facial Recognition to unlock the phone... my phone knows me! For a techie geek, that's one of the coolest features in ICS!
sounds like you shouldve done a little more homework before porting your number out. what would make you think that going around sprint to take the number to verizon would leave your contract in place? when you port out a number its an instant contract cancelation.
Yea no offense but that's not "Sprint's idiocy"
If you port your number while it's still under contract with "any" post paid carrier your canceling your contract.
Sent from my SPH-D700 using Tapatalk
Have to agree, your fault not Sprints.....
Should of called Sprint and asked them before you did anything. And I'm fairly certain its in some tiny fine print in your contract with Sprint (which you probably didn't bother to read)...
I've been with Sprint for 7 years and not one single issue. They even work with me no questions asked if I get in a bind and need to make a late payment.
Sent from my Cyanogen Epic.
No no no come on ppl he wanted to still pay them but only for one line. Don't tell him he's wrong hes ****ing right! Srpint (&VZW) HAVE dumbass rules in place. THERE IS NO TECH REASON THEY COULD NOT DO WHAT HE WANTED.
I callenge some one that's works in the telcoms to tell me I'm wrong!
BUT YOU KNOW THAT VZW is just as bad they all suck
Sent from the Drivers Seat of my Suby txting and Driving doing 100MPH+ in a school zone! Ha.
So you tried to engineer a plan to get the phone you wanted which sprint does not have and then [email protected]#t went south from there. Your fault not sprints and its in the contract so the idiocy starts with????
Sent from my SPH-D710 using XDA App
zman519 said:
No no no come on ppl he wanted to still pay them but only for one line. Don't tell him he's wrong hes ****ing right! Srpint (&VZW) HAVE dumbass rules in place. THERE IS NO TECH REASON THEY COULD NOT DO WHAT HE WANTED.
I callenge some one that's works in the telcoms to tell me I'm wrong!
BUT YOU KNOW THAT VZW is just as bad they all suck
Sent from the Drivers Seat of my Suby txting and Driving doing 100MPH+ in a school zone! Ha.
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Click to collapse
The issue isn't that he's wrong or they're right, vice versa. It's if you transfer a number to a new carrier, the account is cancelled and an ETF is enacted on that line, they're not going to bill an account with no number on it. They assume as a company that you're leaving overall especially if there are no other lines present on your account. It's not something out of idiocy, it's a natural mistake. Had he called earlier and made it clear to Sprint what he was going to do, and that he was going to switch the numbers, things ideally would have gone better, ideally, could still be in the same way, yes it would have taken longer but it'd have happened a lot more smoothly than it did this way.
The majority is not always right, but in this case, they are. You messed up, not Sprint. If you try the same maneuver with Verizon, they will treat you in the same manner.
Sent from my SPH-D700 using Tapatalk
Ok I was kinda half awake reading the op b4.
But if your trying to buy more servers from sprint what is the problem. Like some one said. All it would take is a High leave admin password ;-)
Sent from the Drivers Seat of my Suby txting and Driving doing 100MPH+ in a school zone! Ha.
None of you get it.
Was I wrong in some contract technical sense?
Absolutely.
I'm not calling Sprint idiots for being wrong about their contract. I'm calling them idiots for losing business, and a customer, over something like this.
Solving the problem had no downside for them. Not solving it had a huge downside. The customer made a harmless mistake. Their rigid refusal to solve something this trivial cost a lot.
Those of you defending Sprint here should never start a business. You'll fail.
No matter. I'm happily posting this from my Galaxy Nexus, my daughter has a brand new Samsung Stratosphere from VZW that they sold me for 50 bucks even though we didn't get a new contract for her line (they want my business, they said), and I have a used Epic to sell.
So, feel free to criticize me all you want. I smiling like the Cheshire Cat. Those of you that still don't get it are suffering from the same intellectual deficit as the yahoos I walked away from at Sprint.
Sent from my mind using telepathitalk
Of course you are right in the respect they should have worked with you to save a customer. Apparently Sprint is no longer in the customer service business and have become very rigid in their policies. I have fought with them on several issues and they were totally unyielding to a 7 year customer with 2 lines. Enjoy your new phones and watch that data usage.
good luck with vzw. I had them before and can't beat sprint.
Sent from my SPH-D700 using Tapatalk
Everyone's situation is different.
For me, I was fed up with failed promises of 4G here in the Santa Cruz CA area. Those promises are a part of why I opened a Sprint account a year ago.
Now, sitting in my house here in Scotts Valley, I'm getting 20/12Mbps dn/up, consistently.
So is my daughter, which wouldn't be the case if Sprint had any business sense.
I actually should be thanking them.
Sent from my mind using telepathitalk
You think your $1k will hurt a multi-million if not billion dollar business?
I do understand your stand point and agree to a point. But your hard headness (no offense) is the cause of all this. If you had done it the proper way and didn't breach your contract w/o them knowing it may have been avoided. They make those contracts for a reason.
Sent from my Cyanogen Epic.
Played with a galaxy nexus today. Unimpressed hardwarewise.... love ics though.
Sent from my SPH-D700 using xda premium
I don't remember last time i use 4G and we got it in my area. I'm sorry but your lack of knowledge got you this, everything for a galaxy nexus. Fail much ? Not trolling but thinking about a phone that's is not even that good and that we getting on sprint soon anyways is dumb. Verizon is nowhere near Sprint.
Sent from my Nexus S 4G using Tapatalk
Speedin07si said:
You think your $1k will hurt a multi-million if not billion dollar business?
I do understand your stand point and agree to a point. But your hard headness (no offense) is the cause of all this. If you had done it the proper way and didn't breach your contract w/o them knowing it may have been avoided. They make those contracts for a reason.
Sent from my Cyanogen Epic.
Click to expand...
Click to collapse
Guffaw!
My hard headedness? How so?
I tried to swap some numbers around and didn't bother to go back and spend an hour reading the tiny print on my contract to ensure I made the changes in the right sequence.
To you that's hard headed? You're kidding, right?
Will the loss of my business bring sprint down? Oh you jokester, you! Of course not!
However, as I said they will make less money than they would have otherwise, over something that had no net cost to them to fix, but to whoever sets policy at sprint apparently following every rule, without exception, even when it's counterproductive to the interests of the company and the customer is more important.
I'm a business owner. We have rules and policies too. I can easily live without the few thousand in business from one regular customer over a year. Wouldn't even notice it in the bottom line.
I also have supervisors with authority to make exceptions when it makes sense. They're allowed to use their brains.
Making a sensible exception to official policy in my company will likely get you praised. Worst case, you may get corrected, with an explanation for why it was a bad judgement. Make repeated bad judgments, and you will have to look to someone else to deviate from policy.
But then, that hasn't ever happened, because no one with that demonstrably bad judgment ever gets promoted to supervisor.
Ironically, one of the easiest ways to lose your job at my company is to lose a customer over something idiotic like this.
So, all of you defending sprint here and slagging on me (rest assured, I'm honestly not offended at all, but am shaking my head in disbelief at the cluelessness of it all) just don't get it, and like I said, save yourselves (and your potential customers) a lot of grief, and please don't start a business.
Frankly, I'm surprised there are so few people here with this basic common sense.
Sent from my mind using telepathitalk
From a purely Customer Service point of view , "YES" , it would have been better for Sprint to just explain the "technical" reason of why what you did was NOT the correct way of doing things , let you port your daughter's # and just say "don't do it that way again because next time we might not be able to help you out again" ...... Sprint keeps a customer and customer keeps Sprint ! ( dwallersv did make a mistake in how he did things , but it could have just been an honest mistake that COULD have been resolved WITHOUT Sprint having to lose a customer )
Sprint is much more likely to help if it is a legitimate reason. This process was done to undermine the system in a round about way. If you had said, "Sure, I will bring my number back..." The proper response would be to give money back. Bottom line: Much more likely to get help, when you are not trying to pull one over on the company...
Sent from my SPH-D700 using xda premium
Their service is terrible
Sprint support is NOT terrible. I know that as humans, our minds tend to remember negative experiences for much longer than positive ones, and I know that people don't come to XDA to share when things are working, but I just had a wonderful session with a tech. I don't remember his name, but I do remember the amount of dedication he put forward for this problem. After having issues with receiving text messages for whoever knows how long, we speculated since I installed Google Voice and then uninstalled it, then not being able to send texts, I Odin'ed back to good old EC05 while re-partitioning and clearing my EFS. I don't know if it was this that broke things, doubt it, but then I tried to make a voice call for the first time in a few days. It failed with an error number 16 and then some switch number. I tried calling the phone and it told my that the Google Voice subscriber (who is me) was unavailable. After thinking 'WTF HAVE I DONE TO THIS!!!!!' for a few minutes I Google'd error 16. It involves fraud, ESN cloning, and running S-OFF (to root) on HTC EVOs. Normally they all got fixed by calling Sprint. I called and the rep removed GV completely from the account. That didn't work. After an hour of resets, refreshes, and trials, he created an E-ticket for me to get a replacement. During this time I had been Googleing the error 16 more. It said something about a CHLS reset. I'm not a rep but I mentioned that we should try it. He said that it had been done earlier but he was eager to try it again. At this point, if I had been handling the call, I would probably be pissed. The called wants me to try something I did half an hour ago. But nope, this rep was perfectly fine with my suggestion. This time it worked and I had all connections restored. I thanked him graciously and asked if, now that we were done, I could ask about the switch to LTE. He told me that he didn't have official information but he would tell me what he had heard/knew. He said that from what he knows that LTE and WiMax will coexist together, perhaps with dual band devices. We laughed at the battery usage of that but he did tell me that Sprint is looking to compete with Verizon for LTE coverage. That's exciting news for me, whether or not it is accurate. Verizon is getting LTE in Delaware, I know there is some 15 miles away from me, and that would be great.
TL;DR for this post: Sprint support is helpful and we only hear about negative experiences. I'm not saying that all calls end well, but we need to remember that every rep is different. There are people who are just doing their job, and there are people who do their job well. From my experience, the latter is much more common.
No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.
though the few support situations i've been in involve a sprint store, although they were kinda uninformed and just kept to the script and ended up being non-helpful both times, i won't say it was a good or bad experience. I'm glad to see someone giving them there props when their do to receive them.
kennyglass123 said:
No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.
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Click to collapse
wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium
I had a similiar problem awhile back but mine was with not being able to make calls while out of my home area in certain areas was kinda weird but I had 3g and 4g though. Long story short there was a special network reset on sprints end that fixed it for me and maybe it was a chls. This did also occur to me after efs clear.
Sent from my SPH-D700 using xda premium
Okay, yeah, the store people suck. I've never had to call more than once for anything though, whether it was a replacement or even sorting out connection issues. All of the stores I've been in were rude. Ones in NY last time I was there blew me off with a 'hey yo sorry bro but we're busy here and you'll have to leave the phone with us for 4 hours but i dont think you want to do that'. The local store laughed at my mothers call dropping and said that if she can make and receive calls they don't need to help. I guess 5 second connections count as calls. Anyway, maybe I've been lucky! I had issues with Sprint TV and got a discount on my bill because it wasn't at all what I wanted.
Every time i had to call tech support i had a extremely nice and helpful person on the other end they even offered to throw me some credit to my account when my first epic had problems right out of the box and another time with my towers in my area were down for 24 hrs they credited 20 to my account the only bad experience i had was when i went inot the sprint store the on-site tech had absolutely no effin clue how to fix gps on my phone i was trying to calibrate it but it wouldnt lock (first epic right out of the box) he just had no clue about anything and when i showed him some stuff on the epic i got "oh i didnt know it did that" or "ill have to remember that for future troubleshooting" seriously they should really check these guys out before they hire them dude didnt know anything about Android and he was the lead android tech lol
Nvmd 10 char
The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.
-sigh-...I suppose it is depressing how little my colleagues know.
Sent from my SPH-D700 using xda premium
Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant
squshy 7 said:
wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium
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No Squishy, definitely present company accepted. And up until a year ago everything was rosy with me an Sprint but something happened in corporate that turned the whole picture sour. Customer service was no longer first. Reps that actually wanted to help said their hands were tied. When I lost a $2000 job that I would have made in 1 days work because of an Airave upgrade Sprint denied it all the way up to Hesse's office. The Airave tech said an update had just went through and caused all calls in my home to go directly to voicemail. After resetting the Airave it was working again. I compained and asked for a simple courtesy to get an early upgrade or just move the date, or just get one more yearly update that they took away, I was told by Executive services that there is no record of an Airave update and my phone lost sync with the tower. After explainging that I had no problem outside of airave range they still stuck to their lie as to prevent a lawsuit on the loss of income. That is a bunch of assh&les to me.
It must be mind numbing to park yourself in that Confederacy of Dunces day in and day out. On the flip side I bet dealing with the public likely makes you want to kill yourself some days.
I'm not even asking that the guy on the end of the phone know anything really....I always assumed, based on how many times I get put on hold, that all a CSR needs is enough time and cerebral ability to type my question into the computer and read me back the answer. It's when this process breaks down that I get pissy.
In all fairness to Sprint it's as bad (or good) as any other consumer tech company I deal with regularly. Obviously not all Sprint CSRs are bad apples but why-oh-why does Sprint's ratio of spoiled fruit seem so high?
RyleyinSTL said:
The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.
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Lol att cell does the same thing when you want to add foreign service plans and are baffled to lol. Att internet customer support are a bunch of retards they don't even know what services they sell. You have to call 5x in order to get the service you already knew you were available to get. All the corporations are just ridiculous. Its not just one its ALL OF THEM.........
Sent from my SPH-D700 using xda premium
My question is, if we know so much more about these devices than the people they are paying to troubleshoot the devices when we have a problem...why the hell aren't WE the one's working at Sprint??
Well, to answer my own question I guess, I see how ruffled feathers get when a noob wanders in asking dumb questions, how many here would volunteer to deal with nothing but noobs all day long?
Well, to answer my second question- I suppose it is easier dealing with noob 'problems' than tracking down a bug in a kernel or a glitch in a ROM UI, but these are fun activities for most self-taught programmers, as opposed to dealing with someone wondering why their phone 'won't work' (however vague that claim is!) probably drives you up a wall..still, if it paid well..where can I sign up? I need a job...lol
My experience with Sprint CustServ so far has been mixed- mostly because if you can't show someone how your phone is misbehaving, and they aren't smart enough to understand what you are describing- troubleshooting is impeded to say the least. On the whole though, the Epic was more trouble than the reps. I'm on my fourth one..
Tomcat5 said:
Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant
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Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG
b16flybye said:
Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG
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Cool story bro you should tell it agan...
I can't relate to your "mediocre" experience at Sprint. Next time post something I can relate to yeah?
I have to say I have had nothing but good experiences with Sprint Customer Support. (crosses fingers)
A bill issue was resolved fast and easily, and a couple issues with my phones were resolved in a way I was satisfied with.
Given my interactions with Comcast, Verizon, and several other IT companies, I have to give Sprint props, as they were better then all the others, as least in my experience.
As someone that deals with IT calls from irate customers quite often, I feel that a lot of the interactions issue are as much an issue with the customer, as it is with Sprint.
As always... YMMV
DCRocks said:
As always... YMMV
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FTW. Sometimes I get so mad at them that I want to cancel my service immediately. Other times, they're the greatest thing since sliced bread.
Had to go into the store, waited something like 45 minutes for an associate to help get my kids phone changed over. He was very polite and apologetic... then I've had chats where they promised the unwanted service that kept coming back....took three bill cycles to resolve....
Mostly I've had good experiences with them. But I'm low maintenance....
ive got 2 great corp. stores near me. most of the techs and front end people are rooted. i go in there and we talk about rooting, samsung and bada, apple hatred, all that good stuff. mostly nothing but good experiences here. if any one here is having trouble with sprint, try this number. no hold times, a live english speaking person, and typically, they are somewhat experienced.
877-775-4886
account services aka retentions, but they are still more than willing to help.