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I just purchased the ZTE Axon 7
I'm trying to find a pinned post on the steps I need to take to have this new cell be Verizon compatible.
Please can someone direct me to where there may be previous discussions on this as I can't find it.
We've been on virgin mobile for a long time so we don't have a GSM SIM so I just need to know what kind of phone I need to get with the nano (?) SIM and the next steps to get Verizon on the new phones.
Thanks!
I'm pretty sure all you need is a valid Verizon nano-SIM.
This may help too:
http://forum.xda-developers.com/axon-7/help/verizon-compatibility-t3420991
scoochy said:
I just purchased the ZTE Axon 7
I'm trying to find a pinned post on the steps I need to take to have this new cell be Verizon compatible.
Please can someone direct me to where there may be previous discussions on this as I can't find it.
We've been on virgin mobile for a long time so we don't have a GSM SIM so I just need to know what kind of phone I need to get with the nano (?) SIM and the next steps to get Verizon on the new phones.
Thanks!
Click to expand...
Click to collapse
You'll need to purchase the A2017U model, which is the standard USA-unlocked model. There is not a specific Verizon variant of the Axon 7.
The Axon 7 is sort of Verizon compatible, but there are issues. Also, unless you already have an active Verizon SIM available to you, you CANNOT activate an Axon 7 on Verizon - Verizon will not activate SIMs with this device. You'll have to already have an active Verizon SIM to use the Axon 7.
So, that said...here's a summary of the issues. For one, the phone will often show [falsely] that it's roaming, so you'll have to turn data roaming on. Also, when data service is on eHRPD or EvDO 3G or 1X, the carrier will be '123456' or '31000' or '002127.' Finally, a GSM SIM is, in my opinion, *essential* to properly set up the radio on initial activation. GSM SIMs can be purchased from many places including Target/Wal-Mart/grocery stores, etc...and a non-active GSM SIM will work fine. But...in my experience, performing *initial* set up of your Axon 7 with a Verizon SIM will cause radio problems later, most commonly a lack of LTE connectivity and sometimes additional problems with calls and texts. So it's very wise to obtain a GSM SIM (a friend's or, again, an inactive one will do fine) with which you should perform initial setup. After initial set-up with the GSM SIM and a few reboots, the Verizon SIM can be inserted.
Anyway, I've had my Axon 7 on Verizon for about three months and it's worked ok...but here are the steps I'd suggest if you can obtain both a GSM SIM and an already active Verizon SIM:
1) Deactivate "Advanced Calling" in your Verizon account, if it's active. Also, turn off the Advanced Calling setting in your previous Verizon device as appropriate and make a call on your old phone over 1X to make sure VoLTE is fully disabled on your account.
2) Acquire a GSM SIM card (i.e., AT&T, T-Mobile, or any of their respective MVNOs). This SIM card does *not* need to be active - a friend's will do fine as well.
3) Perform initial setup of the Axon 7 with the GSM SIM card inserted.
4) Reboot the phone once after setup is complete. Wait a few minutes.
5) Turn off phone, and insert your active Verizon SIM card.
6) Reboot the phone.
7) Enable the "Data roaming" setting in the Dual SIM settings/mobile networks. This is necessary due to a problem in ZTE's firmware on this device.
Finally, just as a note - VoLTE and WiFi Calling on Verizon do not work on the Axon 7 at present. Calls must be made over CDMA 1X...so if you're in a Verizon LTE-only area you won't have calls and you might not have texts either.
Good luck!
flyer_andy said:
You'll need to purchase the A2017U model, which is the standard USA-unlocked model. There is not a specific Verizon variant of the Axon 7.
The Axon 7 is sort of Verizon compatible, but there are issues. Also, unless you already have an active Verizon SIM available to you, you CANNOT activate an Axon 7 on Verizon - Verizon will not activate SIMs with this device. You'll have to already have an active Verizon SIM to use the Axon 7.
So, that said...here's a summary of the issues. For one, the phone will often show [falsely] that it's roaming, so you'll have to turn data roaming on. Also, when data service is on eHRPD or EvDO 3G or 1X, the carrier will be '123456' or '31000' or '002127.' Finally, a GSM SIM is, in my opinion, *essential* to properly set up the radio on initial activation. GSM SIMs can be purchased from many places including Target/Wal-Mart/grocery stores, etc...and a non-active GSM SIM will work fine. But...in my experience, performing *initial* set up of your Axon 7 with a Verizon SIM will cause radio problems later, most commonly a lack of LTE connectivity and sometimes additional problems with calls and texts. So it's very wise to obtain a GSM SIM (a friend's or, again, an inactive one will do fine) with which you should perform initial setup. After initial set-up with the GSM SIM and a few reboots, the Verizon SIM can be inserted.
Anyway, I've had my Axon 7 on Verizon for about three months and it's worked ok...but here are the steps I'd suggest if you can obtain both a GSM SIM and an already active Verizon SIM:
1) Deactivate "Advanced Calling" in your Verizon account, if it's active. Also, turn off the Advanced Calling setting in your previous Verizon device as appropriate and make a call on your old phone over 1X to make sure VoLTE is fully disabled on your account.
2) Acquire a GSM SIM card (i.e., AT&T, T-Mobile, or any of their respective MVNOs). This SIM card does *not* need to be active - a friend's will do fine as well.
3) Perform initial setup of the Axon 7 with the GSM SIM card inserted.
4) Reboot the phone once after setup is complete. Wait a few minutes.
5) Turn off phone, and insert your active Verizon SIM card.
6) Reboot the phone.
7) Enable the "Data roaming" setting in the Dual SIM settings/mobile networks. This is necessary due to a problem in ZTE's firmware on this device.
Finally, just as a note - VoLTE and WiFi Calling on Verizon do not work on the Axon 7 at present. Calls must be made over CDMA 1X...so if you're in a Verizon LTE-only area you won't have calls and you might not have texts either.
Good luck!
Click to expand...
Click to collapse
Thanks so much for taking the time to write all the steps! You said.I had to get the A2017U model is there a reason for this? I just noticed the model I just purchased is the A7G330 and A7G331 will the above steps work on those phones?
Thanks again!
scoochy said:
Thanks so much for taking the time to write all the steps! You said.I had to get the A2017U model is there a reason for this? I just noticed the model I just purchased is the A7G330 and A7G331 will the above steps work on those phones?
Thanks again!
Click to expand...
Click to collapse
The A7G331 will be the correct model, yes...not sure about the A7G330 - did you mean the A7G333? These model numbers just differentiate between colors...with the A7G331 being the grey one and the A7G333 the gold one. The A2017U is both of these...these model numbers just differentiate color.
flyer_andy said:
The A7G331 will be the correct model, yes...not sure about the A7G330 - did you mean the A7G333? These model numbers just differentiate between colors...with the A7G331 being the grey one and the A7G333 the gold one. The A2017U is both of these...these model numbers just differentiate color.
Click to expand...
Click to collapse
oh shucks....I'm so embarrassed! It's just the difference in colour. oh boy I'm such a noob!
Thanks - and yes A7G333
Pre Paid Verizon Phone with SIM?
Can someone please tell me what kind of phones have a SIM card for verizon? Moto E2 can't seem to find any in stock. Am seeing a lot of phones but no SIM.
Thanks
scoochy said:
Can someone please tell me what kind of phones have a SIM card for verizon? Moto E2 can't seem to find any in stock. Am seeing a lot of phones but no SIM.
Thanks
Click to expand...
Click to collapse
I am a little ignorant on this subject, but I was always under the impression that one could simply purchase a SIM/nano-SIM for around $29?
EDIT: Yikes, OK $45... but here is a link: https://www.verizonwireless.com/accessories/4g-sim-activation-kit/
emtownsend said:
I am a little ignorant on this subject, but I was always under the impression that one could simply purchase a SIM/nano-SIM for around $29?
EDIT: Yikes, OK $45... but here is a link: https://www.verizonwireless.com/accessories/4g-sim-activation-kit/
Click to expand...
Click to collapse
Yeah, I know I can buy verizon prepaid SIM thing is....can't activate.it.in my new Axon 7 so need a Verizon phone to activate and then switch SIM over to Axon.
Was just looking for a cheap one with SIM already installed.
Ah gotcha, sorry.
Sent from my VS990 using Tapatalk
scoochy said:
Can someone please tell me what kind of phones have a SIM card for verizon? Moto E2 can't seem to find any in stock. Am seeing a lot of phones but no SIM.
Thanks
Click to expand...
Click to collapse
Yeah this is always a big pain for sure...you'll need a nano-SIM Verizon branded phone (though you can cut down the SIM to nano size for the Axon 7 if you need to if you can't find a Verizon nano-SIM one) *or* a [unlocked as necessary] Nexus 6, Nexus 6P, Nexus 5X, Google Pixel, Moto X Pure Edition 2015, or [unlocked or Verizon] iPhone 6/6 Plus/6S/6S Plus (and maybe a few others?)
Swappa.com is a really good place to get cheap, used Verizon phones with activate-able ESNs/IMEIs: https://swappa.com/buy/devices/verizon
Often you can buy a Verizon prepaid phone+SIM at WalMart for fairly cheap too but there are some limitations *if* you're planning on going postpaid (I think it has to be paid for a month on Prepaid before it can be used on postpaid or something)...but I believe if you're planning on activating a prepaid account you can get like an HTC Desire 526 from WalMart maybe and then activate on Verizon PrePaid and pay your first month and then move the SIM card into your Axon 7 right away...and then perhaps [hopefully] activate any the other SIMs with the same phone if you're wanting to do multiple ones. In this video, Total Tech seems to be able to pull the SIM out and I presume you could then just add it to a different phone, though the Verizon SIM is adhered somewhat to the tray of the 526 it appears: https://youtu.be/PC1y4b0zCHQ
Good luck!!!
flyer_andy said:
Yeah this is always a big pain for sure...you'll need a nano-SIM Verizon branded phone (though you can cut down the SIM to nano size for the Axon 7 if you need to if you can't find a Verizon nano-SIM one) *or* a [unlocked as necessary] Nexus 6, Nexus 6P, Nexus 5X, Google Pixel, Moto X Pure Edition 2015, or [unlocked or Verizon] iPhone 6/6 Plus/6S/6S Plus (and maybe a few others?)
Swappa.com is a really good place to get cheap, used Verizon phones with activate-able ESNs/IMEIs: https://swappa.com/buy/devices/verizon
Often you can buy a Verizon prepaid phone+SIM at WalMart for fairly cheap too but there are some limitations *if* you're planning on going postpaid (I think it has to be paid for a month on Prepaid before it can be used on postpaid or something)...but I believe if you're planning on activating a prepaid account you can get like an HTC Desire 526 from WalMart maybe and then activate on Verizon PrePaid and pay your first month and then move the SIM card into your Axon 7 right away...and then perhaps [hopefully] activate any the other SIMs with the same phone if you're wanting to do multiple ones. In this video, Total Tech seems to be able to pull the SIM out and I presume you could then just add it to a different phone, though the Verizon SIM is adhered somewhat to the tray of the 526 it appears: https://youtu.be/PC1y4b0zCHQ
Good luck!!!
Click to expand...
Click to collapse
Ah that's brilliant thanks Andy!
flyer_andy said:
Often you can buy a Verizon prepaid phone+SIM at WalMart for fairly cheap too but there are some limitations *if* you're planning on going postpaid (I think it has to be paid for a month on Prepaid before it can be used on postpaid or something)...but I believe if you're planning on activating a prepaid account you can get like an HTC Desire 526 from WalMart maybe and then activate on Verizon PrePaid and pay your first month and then move the SIM card into your Axon 7 right away...and then perhaps [hopefully] activate any the other SIMs with the same phone if you're wanting to do multiple ones. In this video, Total Tech seems to be able to pull the SIM out and I presume you could then just add it to a different phone, though the Verizon SIM is adhered somewhat to the tray of the 526 it appears: https://youtu.be/PC1y4b0zCHQ
Good luck!!!
Click to expand...
Click to collapse
So I found a cheap Verizon prepaid phone at Walmart with nano SIM yeah! So going to pick up as Axon 7 came today so will set up. Now for the GSM SIM does that have to be nano or Micro SIM or if it doesn't matter. . .
I read somewhere on the forums that there are two slots - SIM 1 for CDMA, SIM2 GSM? I can't quite remember if that's the right way around.
Anyway...off I go! Hope this works the phone looks really nice & I haven't even switched it on yet.
Skingy1 said:
So I found a cheap Verizon prepaid phone at Walmart with nano SIM yeah! So going to pick up as Axon 7 came today so will set up. Now for the GSM SIM does that have to be nano or Micro SIM or if it doesn't matter. . .
I read somewhere on the forums that there are two slots - SIM 1 for CDMA, SIM2 GSM? I can't quite remember if that's the right way around.
Anyway...off I go! Hope this works the phone looks really nice & I haven't even switched it on yet.
Click to expand...
Click to collapse
It should be a nano-SIM in both slots. And when you activate, the GSM SIM should be used in slot 1 (the Verizon slot). Then you can put the Verizon SIM in after a few reboots. For dual-SIM purposes only, slot 1 must be CDMA and slot 2 is GSM...but for single SIM operation slot 1 can be either one.
flyer_andy said:
Yeah this is always a big pain for sure...you'll need a nano-SIM Verizon branded phone (though you can cut down the SIM to nano size for the Axon 7 if you need to if you can't find a Verizon nano-SIM one) *or* a [unlocked as necessary] Nexus 6, Nexus 6P, Nexus 5X, Google Pixel, Moto X Pure Edition 2015, or [unlocked or Verizon] iPhone 6/6 Plus/6S/6S Plus (and maybe a few others?)
Swappa.com is a really good place to get cheap, used Verizon phones with activate-able ESNs/IMEIs: https://swappa.com/buy/devices/verizon
Often you can buy a Verizon prepaid phone+SIM at WalMart for fairly cheap too but there are some limitations *if* you're planning on going postpaid (I think it has to be paid for a month on Prepaid before it can be used on postpaid or something)...but I believe if you're planning on activating a prepaid account you can get like an HTC Desire 526 from WalMart maybe and then activate on Verizon PrePaid and pay your first month and then move the SIM card into your Axon 7 right away...and then perhaps [hopefully] activate any the other SIMs with the same phone if you're wanting to do multiple ones. In this video, Total Tech seems to be able to pull the SIM out and I presume you could then just add it to a different phone, though the Verizon SIM is adhered somewhat to the tray of the 526 it appears: https://youtu.be/PC1y4b0zCHQ
Good luck!!!
Click to expand...
Click to collapse
flyer_andy said:
It should be a nano-SIM in both slots. And when you activate, the GSM SIM should be used in slot 1 (the Verizon slot). Then you can put the Verizon SIM in after a few reboots. For dual-SIM purposes only, slot 1 must be CDMA and slot 2 is GSM...but for single SIM operation slot 1 can be either one.
Click to expand...
Click to collapse
Thanks again Andy. So helpful! Will let you know how it goes.
Thanks Andy
Here is my screenshot. Im assuming when it says "Verizon wireless" at the top left that's showing 4G as well?
I don't see the usual LTE symbol...
So when I switch off Wi-Fi I see LTE
Sorry if this has been mentioned hundreds of times before.... But I'm assuming you can't have Wi-Fi and LTE on at the same time?
My other phone is on Wi-Fi mostly and where there's no Wi-Fi automatically goes on the data plan. Is there a set up for this?
Thanks again!
scoochy said:
So when I switch off Wi-Fi I see LTE
Sorry if this has been mentioned hundreds of times before.... But I'm assuming you can't have Wi-Fi and LTE on at the same time?
My other phone is on Wi-Fi mostly and where there's no Wi-Fi automatically goes on the data plan. Is there a set up for this?
Thanks again!
Click to expand...
Click to collapse
Mine does that by itself. As soon as i leave my house it switches to LTE
scoochy said:
So when I switch off Wi-Fi I see LTE
Sorry if this has been mentioned hundreds of times before.... But I'm assuming you can't have Wi-Fi and LTE on at the same time?
My other phone is on Wi-Fi mostly and where there's no Wi-Fi automatically goes on the data plan. Is there a set up for this?
Thanks again!
Click to expand...
Click to collapse
There actually is a way to run LTE and WiFi concurrently though it typically isn't necessary for most users as the phone will manage this on its own (as tolymatev said above)...but if you want to do it it's pretty easy...here are the steps:
1) Open Settings/"All Settings" tab
2) Scroll down to "About Phone"
3) Scroll down to "Build number"
4) Tap "Build number" repeatedly until the phone tells you "Congratulations, you're a developer!!!" or something like that
5) Hit back button
6) Tap the [newly appeared] "Developer options"
7) Scroll down and select "Cellular data always active"
This mode will keep the LTE connected (though data should still flow over wifi as long as wifi is connected) so that the phone will quickly switch between wifi and cellular...some people like this option though it does allegedly consume just a tad bit more battery than usual.
Glad you got the phone working!!!
flyer_andy said:
There actually is a way to run LTE and WiFi concurrently though it typically isn't necessary for most users...but if you want to do it it's pretty easy...here are the steps:
1) Open Settings/"All Settings" tab
2) Scroll down to "About Phone"
3) Scroll down to "Build number"
4) Tap "Build number" repeatedly until the phone tells you "Congratulations, you're a developer!!!" or something like that
5) Hit back button
6) Tap the [newly appeared] "Developer options"
7) Scroll down and select "Cellular data always active"
This mode will keep the LTE connected (though data should still flow over wifi as long as wifi is connected) so that the phone will quickly switch between wifi and cellular...some people like this option though it does allegedly consume just a tad bit more battery than usual.
Glad you got the phone working!!!
Click to expand...
Click to collapse
Hey that's really great to know!! Yes just getting hubbys phone set up now...we love the phones!
Thank so much for all the help really couldn't have done this without help.
I just replaced my old Moto G 1st gen with a Moto G4+. (XT1644)
Put the sim card in and it doesn't connect. I am using Metro PCS as the carrier in the USA.
Under settings fast.metropcs.com shows up, but it doesn't show as one of the network providers.
Would appreciate any insights
Skarni said:
I just replaced my old Moto G 1st gen with a Moto G4+. (XT1644)
Put the sim card in and it doesn't connect. I am using Metro PCS as the carrier in the USA.
Under settings fast.metropcs.com shows up, but it doesn't show as one of the network providers.
Would appreciate any insights
Click to expand...
Click to collapse
I'd say you may need to Google the apn settings for Metro and make sure they're in your phone's apn settings. I've had to do that for T-Mobile sometimes.
Skarni said:
I just replaced my old Moto G 1st gen with a Moto G4+. (XT1644)
Put the sim card in and it doesn't connect. I am using Metro PCS as the carrier in the USA.
Under settings fast.metropcs.com shows up, but it doesn't show as one of the network providers.
Would appreciate any insights
Click to expand...
Click to collapse
Did your original Moto have sim? My first gen didn't it was CDMA. The new G4 is good across CDMA and GSM. If your using the GSM you need to make sure it's activated. If you are using the CDMA sim you need to activate the phones imei with them as it can be complicated.
I have Net10 and that's what I discovered when I switched between the 2.
MetroPCS isn't plug and play, swapping your sim from one device to another. You have to call customer service and add the imei to your account. Hope that helps. Speaking from experience. Currently using a G4+ with MetroPCS. APN setup isn't needed either as the phone has them already installed
THANK YOU
I was able to get activated. Yes, you have to contact customer service to have them register the IMEI and the SIM number. That was all that needed. No APN changes.
I had a hickup in that I did not know what my 8 digit PIN was. I could access my online account, but there is no way to get the PIN from your account, and the Customer Service only know how to read scripts, not answer questions. Their solution was to go to a store and have it taken are of. I live in Hawaii, and there is NO store here, meaning flying 5 hours to solve????
Finally signed in again, and clicked on the "chat" button which asked for the PIN, but I tried a few possible combos and got in and then the did it all through the chat.
Again thank you for your input. So great to have a supportive community.
First thing first, I have sent the unlocked S8 (bought unlocked directly from Samsung) back to repair center for the issue. The phone was returned to me, claimed to be repaired, with the same issue. While I submitted another ticket to send it back again, I believe the devs here may have better solutions than the incompetent technicians at Samsung repair center. I need help!
Description of Issue
Before routine phone reboot
• AT&T compatible SIM (Cricket) worked on the S8.
• Verizon compatible SIM (Red Pocket) worked on the S8.
After routine phone reboot
• AT&T compatible SIM still worked on the S8.
• Verizon compatible SIM couldn’t register on Verizon’s network on the S8. However, the SIM could register on Verizon and make phone calls on another two phones.
• Verizon SIM worked on the S8.
I was instructed by a Samsung technician through chat to
a) do a network reset
b) enter safe mode
c) do a factory reset
None of the above worked. No setting (APN or whatnot) is required for the AT&T compatible or Verizon compatible SIM to work. In short, the Verizon compatible SIM is working properly and the S8 is not blacklisted by Verizon. The S8 just doesn’t work with the Verizon compatible SIM after a reboot.
After the repair
I just received the S8 from the repair center from the previous ticket. I inserted the Red Pocket SIM to S8 and the phone still couldn’t register it on Verizon’s network. I inserted the same SIM to another phone and the phone received messages from Red Pocket right away and showed it was on Verizon’s network. In short, the same issue remained.
Even though I'm sending the S8 back to Samsung for repair, given my first repair experience, I don't have much confidence in their technicians in fixing this. Any input is much appreciated!
Did you figure this out? I am having the exact identical issue and ready to go nuts trying to figure it out. Any help would be great!
willjob said:
Did you figure this out? I am having the exact identical issue and ready to go nuts trying to figure it out. Any help would be great!
Click to expand...
Click to collapse
Unfortunately, I haven't. But I do have updates. I sent the phone back for a second repair. The phone came back with the same problem. No surprise at all. One thing I noticed though, from the service record, the technician replaced a third component (the other two were the same as that of the first service). Not sure if this made a difference, I did see "Verizon Wireless" on the status bar when I turned the phone on with the Red Pocket SIM. This was the first time I saw the "Verizon Wireless" after the reboot. However, while I was turning it on, the S8 mandated a reboot to "get the SIM card ready." And man... that reboot just reverted everything to before.
I was on the phone with a Samsung representative and a supervisor after I discovered the phone was not fixed for the second time. While he promised to make a note to the repair center about my situation, the supervisor said the option of a replacement phone wouldn't kick in until 3 or 4 unsuccessful repairs. Frustrated as I was, I've got no choice but to send it back for a third repair.
Hope you have better luck with yours.
willjob said:
Did you figure this out? I am having the exact identical issue and ready to go nuts trying to figure it out. Any help would be great!
Click to expand...
Click to collapse
Unfortunately, I haven't. But I do have updates. I sent the phone back for a second repair. The phone came back with the same problem. No surprise at all. One thing I noticed though, from the service record, the technician replaced a third component (the other two were the same as that of the first service). Not sure if this made a difference, I did see "Verizon Wireless" on the status bar when I turned the phone on with the Red Pocket SIM. This was the first time I saw the "Verizon Wireless" after the reboot. However, while I was turning it on, the S8 mandated a reboot to "get the SIM card ready." And man... that reboot just reverted everything to before.
I was on the phone with a Samsung representative and a supervisor after I discovered the phone was not fixed for the second time. While he promised to make a note to the repair center about my situation, the supervisor said the option of a replacement phone wouldn't kick in until 3 or 4 unsuccessful repairs. Frustrated as I was, I've got no choice but to send it back for a third repair.
Hope you have better luck with yours.
Thanks for the reply. The phone I was having problems with was an S8+. My wife's phone is an s8. I didn't have any problems on Red Pocket CDMA for the first week of service. That was until this morning. Exact same thing on my S8+ and what you describe above. On another forum someone said this is a problem with Samsung devices on Verizon MVNOs.
I just switched both to GSMA for now until I figure out to switch from Red Pocket.
willjob said:
Thanks for the reply. The phone I was having problems with was an S8+. My wife's phone is an s8. I didn't have any problems on Red Pocket CDMA for the first week of service. That was until this morning. Exact same thing on my S8+ and what you describe above. On another forum someone said this is a problem with Samsung devices on Verizon MVNOs.
I just switched both to GSMA for now until I figure out to switch from Red Pocket.
Click to expand...
Click to collapse
Thanks for sharing, especially on Verizon MVNOs. GSM (Cricket) has no signal at all in many locations around where I live and work. If Samsung still couldn't fix my S8 after a couple more tries or even with a replacement phone, I will have to opt for the Verizon MVNO theory and buy a different phone. Heck, my $40 Moto E4 works just fine on both Cricket and CDMA Red Pocket.
I have the same issue my believe is red pocket does not have LTE/CDMA in their sim they have LTE/2g/3g 2g/3g and 2g only they should have LTE/CDMA instead of LTE/2g/3g to work,
xike17 said:
First thing first, I have sent the unlocked S8 (bought unlocked directly from Samsung) back to repair center for the issue. The phone was returned to me, claimed to be repaired, with the same issue. While I submitted another ticket to send it back again, I believe the devs here may have better solutions than the incompetent technicians at Samsung repair center. I need help!
Description of Issue
Before routine phone reboot
• AT&T compatible SIM (Cricket) worked on the S8.
• Verizon compatible SIM (Red Pocket) worked on the S8.
After routine phone reboot
• AT&T compatible SIM still worked on the S8.
• Verizon compatible SIM couldn’t register on Verizon’s network on the S8. However, the SIM could register on Verizon and make phone calls on another two phones.
• Verizon SIM worked on the S8.
I was instructed by a Samsung technician through chat to
a) do a network reset
b) enter safe mode
c) do a factory reset
None of the above worked. No setting (APN or whatnot) is required for the AT&T compatible or Verizon compatible SIM to work. In short, the Verizon compatible SIM is working properly and the S8 is not blacklisted by Verizon. The S8 just doesn’t work with the Verizon compatible SIM after a reboot.
After the repair
I just received the S8 from the repair center from the previous ticket. I inserted the Red Pocket SIM to S8 and the phone still couldn’t register it on Verizon’s network. I inserted the same SIM to another phone and the phone received messages from Red Pocket right away and showed it was on Verizon’s network. In short, the same issue remained.
Even though I'm sending the S8 back to Samsung for repair, given my first repair experience, I don't have much confidence in their technicians in fixing this. Any input is much appreciated!
Click to expand...
Click to collapse
Update:
No. This problem was not fixed by Samsung after three repairs.
I ordered a new Verizon SIM from Red Pocket during the third repair. Samsung didn't replace anything in the third. I received the phone and popped in the new SIM and the phone could register the SIM on Verizon! I even tried a couple of restarts (which caused the problem in the first place) and everything seemed fine. I even blamed myself for bashing Samsung technicians' incompetence. How stupid was I to blame myself and how naive was I to believe Samsung technician had actually delivered...
It's the fourth or fifth day I've been using the phone and the new SIM. The battery died after a long day. When I returned home and charged the phone, the S8 needed to "reconfigure" the SIM, which prompted for an automatic reboot. Voila! The same pesky unable-to-register-on-Verizon issue came right back. The phone is now in the process of a replacement. I honestly don't hold much hope for the replacement that I'm awaiting. Perhaps I should consider selling off the phone or asking Samsung for a refund.
Confirmed s8 doesn't work on the budget Verizon mnvo's
I just switched from the att sim on red pocket to the Verizon sim with no luck. I found a temporary fix. When prompt to restart to configure network, press the power button and go into emergency mode. Then restart from there. May take a couple of tries but the prompt disappeared. Then switch back to regular mode. I was able to use the phone on Verizon but can only get 3g speeds. This all goes away the moment you restart the phone as the moment the confirmation takes it won't recognize the Verizon networks. This is a cheap Verizon service. You can see your options for network mode are lte/3g/2g. Not the typical lte/cdma. Also tried boom mobile, and that sort of worked but my texts would not go out and again no fix. I'm convinced this is purely Verizon restricting needed services that the s8 requires. The att sim works perfectly. Most phones are fine, not the newer Galaxy.
nytq said:
I just switched from the att sim on red pocket to the Verizon sim with no luck. I found a temporary fix. When prompt to restart to configure network, press the power button and go into emergency mode. Then restart from there. May take a couple of tries but the prompt disappeared. Then switch back to regular mode. I was able to use the phone on Verizon but can only get 3g speeds. This all goes away the moment you restart the phone as the moment the confirmation takes it won't recognize the Verizon networks. This is a cheap Verizon service. You can see your options for network mode are lte/3g/2g. Not the typical lte/cdma. Also tried boom mobile, and that sort of worked but my texts would not go out and again no fix. I'm convinced this is purely Verizon restricting needed services that the s8 requires. The att sim works perfectly. Most phones are fine, not the newer Galaxy.
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Thanks for the workaround. I'll give a shot when I receive the replacement. Meanwhile, I have been using an unlocked prepaid Verizon Moto E4 and everything works fine. I have 4G with the E4. I can also receive multimedia text. A $40 budget phone works better for my needs than a $700 factory unlocked premium phone. How ironic!
I have the same problem
I have a fully-paid-for Galaxy S8 from a Verizon account with good standing, and service on this particular line is ended. It worked on Redpocket until I took the sim out to insert an SD card. Afterwards it reconfigured the sim and lost network access. The sim works in my iPhone and the original Verizon sim works in the S8 and the phone states its ready to set up a Verizon account.
The third Redpocket support agent I contacted sent me a screenshot listing an error "DISCOUNT_4_ACCESS". He stated that means Verizon is blocking it for some reason but he doesn't have access to the reason. Two Verizon agents couldn't even tell if they were blocking it or not - but as far as they could tell everything was good.
According to an article on Whistleout, Verizon MVNO requirements are that the "phone must be network compatible, financially unencumbered, and not less than 12 months old (though this last policy changes from time to time)" Could our phones be blocked because they were sold less than 12 months ago?
Leecewest said:
I have a fully-paid-for Galaxy S8 from a Verizon account with good standing, and service on this particular line is ended. It worked on Redpocket until I took the sim out to insert an SD card. Afterwards it reconfigured the sim and lost network access. The sim works in my iPhone and the original Verizon sim works in the S8 and the phone states its ready to set up a Verizon account.
The third Redpocket support agent I contacted sent me a screenshot listing an error "DISCOUNT_4_ACCESS". He stated that means Verizon is blocking it for some reason but he doesn't have access to the reason. Two Verizon agents couldn't even tell if they were blocking it or not - but as far as they could tell everything was good.
According to an article on Whistleout, Verizon MVNO requirements are that the "phone must be network compatible, financially unencumbered, and not less than 12 months old (though this last policy changes from time to time)" Could our phones be blocked because they were sold less than 12 months ago?
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Thanks for sharing this. I bought a Moto E4 around February, a Verizon postpaid (or prepaid?) from Walmart and got it unlocked through eBay. This is the phone I'm using with Red Pocket now. The phone is of course less than 12 months old. One thing to mention is when I asked Red Pocket support to activate a new SIM with the E4, I was told because the phone was Verizon branded (post/prepaid) they could not activate the phone with the SIM. Then I told them I had success before. The rep further said the service would be deactivated once their system detected the phone was Verizon branded. Well, it turned out this rep knew nothing. I ended up using IMEI of another phone to activate the line then inserted the SIM in the E4. And I have been using the E4 ever since without a single issue (network-wise).
Wow, so i wasn't the only one. Had the exact same problem. Ported my number from Red Pocket Verizon to Red Pocket AT&T. Now everything is fine.
When I switch from a Verizon SIM to my Red Pocket-Verizon SIM the phone comes up with "SIM card changed" but the phone receives incoming calls and notifications (wi-fi is off). Unfortunately, the only thing that I can do with the "SIM card changed" message showing is answer phone calls - I cant even turn "Emergency mode" on. Could it be that Red Pocket SIM messes up the configuration? One of the first things Red Pocket support wants to check is if the phone is in CDMA mode, but with the Red Pocket sim inserted modes are limited to LTE/3G/2G. The Verizon SIM gives CDMA options.
With the Verizon SIM in and configured, switch to "Emergency Mode". Replace the Verizon SIM with the Red Pocket SIM without turning the phone off. Turn "Emergency Mode" off. The phone doesn't detect the SIM change, but it shows the ICCID of the Red Pocket SIM and correct phone number. Data works, 4G LTE. Of course, the first power cycle it detects the SIM change and messes up the configuration.
Another update: Received an unlocked S9 (yes, because Samsung is out of unlocked S8 inventory) two days ago. Inserted Red Pocket Verizon... the phone couldn't register the SIM on Verizon at all in my first try. This is the end of my journey with Samsung phones. I hope one day this issue can be addressed and solved.
Am having the same red-pocket/Verizon/S8 problem. Too bad I did not see this first.
I have tried almost everything (barring having a different network Sim Card) to have my phone request me to restart the phone on inserting new sim. It appears the last network is saved somewhere and my unlocked/unbrand S8 does not seem to forget it.
Is there a way where I can force the phone to request a restart if I re-insert the Sim card. Thanks
fnkhan said:
Am having the same red-pocket/Verizon/S8 problem. Too bad I did not see this first.
I have tried almost everything (barring having a different network Sim Card) to have my phone request me to restart the phone on inserting new sim. It appears the last network is saved somewhere and my unlocked/unbrand S8 does not seem to forget it.
Is there a way where I can force the phone to request a restart if I re-insert the Sim card. Thanks
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My understanding is that Galaxy S8s are configured wrong when Red-Pocket (and other Verizon MVNO) SIMs are inserted - they aren't fully set to the Verizon network and if your phone had, for example, and AT&T SIM, the phone stays AT&T branded when a Red-Pocket Verizon SIM is inserted.
The work-around:
1) Insert a Verizon SIM and let it setup everything and reboot when it wants.
2)Turn on "Emergency mode" (Hold down the power button and select "Emergency mode")
3)Insert Red-Rocket SIM
4)Turn "Emergency mode" off
*If you reboot after inserting the Red-Pocket SIM the phone will become wrongly-configured and you'll need to do the work-around again.
Leecewest said:
My understanding is that Galaxy S8s are configured wrong when Red-Pocket (and other Verizon MVNO) SIMs are inserted - they aren't fully set to the Verizon network and if your phone had, for example, and AT&T SIM, the phone stays AT&T branded when a Red-Pocket Verizon SIM is inserted.
The work-around:
1) Insert a Verizon SIM and let it setup everything and reboot when it wants.
2)Turn on "Emergency mode" (Hold down the power button and select "Emergency mode")
3)Insert Red-Rocket SIM
4)Turn "Emergency mode" off
*If you reboot after inserting the Red-Pocket SIM the phone will become wrongly-configured and you'll need to do the work-around again.
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Thanks for the update. Yes - if I can only get hold of a non Red-pocket Sim, this can work. Since I don't have Verizon (or any other) Sim card, I was wondering if there is some other workaround to have the phone request me to restart. I suppose I would still need Verizon Sim since it uses that to configure the network.
Looking at another thread - it appears the 'configuration' that Verizon sim card does has to do with CSC codes. My phone is unbranded, so the codes are XAA (Firmware) and XAA (Network). I believe the latter has to be VZW and a Verizon Sim fixes that. Someone who has successfully used the workaround can confirm what codes are being displayed at their end. I am using 'phone info' app. Then maybe we can work to find another workaround ....
My S8 is Verizon branded. It CSC is currently VZW. Under "Service provider SW ver." its VZW/VZW/VZW.
We were sent Tello Sims to 'upgrade' our Tello service on UNLOCKED Motorola E4 XT1766 phones Tello sold us 2 yrs ago. The new Sims HOSED our cell service and now our accounts can't use old Sims.
I understand this whole mess is the result of recent mergers & transitioning from CDMA to GSM...but Tello's on-line system erroneously approved our phones for the switch, sent us Sims & Tech Support helped guide us thru failed activation process. Tello offers no additional help & insists we need to buy new phones. Forums hint at some sorta voodoo by Sprint network (that Tello previously used) to disable the GSM radio in the phones (Seems PLENTY Unethical of Sprint).
Fortunately, I had a spare E4 that never had ANY Sim in it...put the new Tello Sim in and it provisioned without issue...GSM, VOLTE, GoogleVoice...everything was working fine. Hidden Service Testing menu confirmed it was using GSM. I hesitantly applied the seemingly endless string of Motorola 'security' updates, one every few days, and it seems the LAST one has now HOSED service on the new phone (that NEVER had Sprint Sim in it)...now saying "Invalid Sim Card" with previously working Tello GSM Sim. (Seems REALLY Unethical of Motorola)
So the MotoE4 IS technically compatible with Tello GSM (thru T-Mobile) UNTIL its disabled by Sprint Sim OR something in Motorola updates. A Hard Factory Reset doesn't remedy the issue.
These MotoE4's with all fitting accessories perfectly meet our needs & none of our crew wants larger, new phones.
I see plenty of settings & info in Hidden Service Menus...but nothing like a 'switch' or flag for enabling GSM Radio.
COULD a custom ROM overcome whatever the Motorola updates did to the new MotoE4 and/or overcome how Sprint disables the GSM radio in our Old MotoE4s?
FYI...
Nothing Phone 1 won't be sold in the US, but future models might
The lack of sales for Nothing Phone 1 in the US may be due to the Nothing company being unable to get a US wireless carrier.
www.androidauthority.com
I think that the USA is very lucky not to have this phone , nothing ( non pun intended ) but a load of trouble and faults
Att doesn't support Nothing phone 1. I use to be able to put my att sim into non att phone and it will work. However, to get 5g I have to call att and activate my new 5g sim card. In the process they ask for my IMEI and said not att phone and restrict my sim card.
i think if you have att 5g sim card and put in Nothing phone 1. Maybe it will work because att doesn't know the IMEI. Don't give att IMEI because att can put a restriction on your sim card and phone.