Zenfone 5 LTE A500kl stuck on asus logo - Zenfone 5 Q&A, Help & Troubleshooting

Guys I need your help regarding my phone. I just updated it to Lollipop and now it wont boot. I tried pressing the power button and the volume up buttons and still it wont work. I only get a "CSC mode" "long press power key to restart system" messages. I really need your help in order to get my phone working.

My suggestion is to go to your nearest Asus service center as I also had quite the same problem as you. That stupid CSC mode made my life miserable for a few days.

wanmfirdaus said:
My suggestion is to go to your nearest Asus service center as I also had quite the same problem as you. That stupid CSC mode made my life miserable for a few days.
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Click to collapse
the problem is that my phone is already out of warranty.
Are there any suggestions?

Related

3-Button disabled idea.

Ok, My phone's internal SD decided to quit on me a couple of days ago, so I'm sending it back to Bell/Samsung for service. However, when I was speaking with the bell tech, he asked me to put the phone into recovery mode by doing the following with the phone off.
Hold Vol Up, Home and Press the Power Button.
When the Samsung GT-I9000M logo appears, let go of both Home and Power. (Keep holding Vol Up)
Now, I did happen to have one with 3 button modes enabled. But I tested it anyway and it worked.
Hopefully it's worth a shot if someone could try this with 3 button disabled.
Tried and no go for me (i9000m)
Didn't work for me neither..
Any Idea why the 3 buttons are disabled yet?
Wanna try the same thing, only keep holding power and vol up. Let go of the home button when the logo pops
If I Hold Vol Up, Home and Press the Power Button, I go into FORCED UPLOAD by KEY PRESSING mode, not recovery mode... what is this mode for and how can I get recovery mode? So my buttons arn't disabled, they just go into this mode. I am on JM1. Is this going to cause me problems if I have a bad flash? I have seen elsewhere that this FORCE UPLOAD mode should be accesed by vol down home and power
don't work
the 3 button combination you mentioned is the normal method to go into Recovery Mode, there is no secret there
for a moment i though it was a new combo
AllGamer said:
the 3 button combination you mentioned is the normal method to go into Recovery Mode, there is no secret there
for a moment i though it was a new combo
Click to expand...
Click to collapse
The normal way of doing it was to release ONLY the power button. He asked me to release the home button and not the power button. Hence me asking someone without the mode to try it. Nothing more. My phone is working and goes in every time, so I had no way to know. I apologize for wasting your time.
Ok, well i'm glad this thread is started, i was about to do it before i noticed this one!
Right well, i've spoken with an engineer yesterday at a Samsung service centre near me - and he said that the 3-button recovery/download modes has to work, as this is what they use themselves in order to flash customer handsets with their own flashing equipment. So basically, he said if the 3-button modes don't work, it's a fault, and they would send the phone back to Samsung! He did in fact add that he hasn't come across this problem himself as yet. However, he went on to say he's not sure if you could get the handset swapped out purely to access the recovery/download, as customers are not meant to be using this feature!
(By the way the method given by OP didn't work for me, and i've tried quite a few!)
Recovery and download mode work on sasktel i9000m's
hi there, i'll be getting my Galaxy S later on today, just want to ask a noob question here, if the 3 button was disabled and i tried it with the combos, what will happened to my phone? will it brick and i have to send it back to repair? or i can unbrick it myself?
thanks,
Kiay
Nothing. It'll just start up normally and wont go into download- or restoremode.
ianrush said:
Nothing. It'll just start up normally and wont go into download- or restoremode.
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Click to collapse
ah.... thanks for the quick reply, but how come people are saying that they bricked their phone and need to send it for replacement or so?
kiay reason why people have their phone bricked is because when your phone doesnt have the 3button enabled and you try to flash your phone to another FW and it stuffs up during that time you will get a PC->!->phone pic on your screen which means it wont respond to any button presses unless you put the phone in recovery/download modes ... obviously if you dont have the 3button to be able to put them in its respective modes you will have no choice but to send it in for either a fix or replacement
hope that makes sense... thats why phones with 3button disabled will have to return their phone to get fixed where as phones with 3button active it will be hard to brick a phone
kiay said:
ah.... thanks for the quick reply, but how come people are saying that they bricked their phone and need to send it for replacement or so?
Click to expand...
Click to collapse
Because something happened to their phone (via firmware upgrade, changing system files, or other things) and most of the time to restore these easy fixes, we need Recovery/Download mode and it's disabled on a lot of Galaxy S's.
can some one try these buttons?
http://forum.xda-developers.com/showpost.php?p=8130971&postcount=31
when i do it on my phone all it does is bring up task manager and volume max
still disable
So, is there an alternative if the combo is not working on the phone?
coz, as i read in the earlier posts, end users are not supposed to know this...and the dealer might refuse to take the handset back for this "fault"...
AllGamer said:
can some one try these buttons?
[can't post links]
when i do it on my phone all it does is bring up task manager and volume max
Click to expand...
Click to collapse
Forced Upload works for me. My SGS has recovery disabled.
Bought in Gemany (T-Mobile branding):
GT-I9000
I90000BOJF1
ECLAIR.BOJG3

[Q] Problem my LG E900 not boot only LG logo!

Greeting
I ask someone for help. My Samsung E900 has worked perfectly until yesterday ... After changing the Regional Settings sought to be restarted to accept new settings. After that phone at the time of ignition appears LG logo and the fit is a few seconds the screen clears and the LG logo appears again, and so constantly ..
Any ideas?
Thanks
Update - Problem resolved
Hi
I resolved the problem ... means COOLD START is on the keys...
Hold down the VOLUME + - and the CAMERA button and turn the POWER button the phone ...
Phone back to factory settings
Samsung? LOL. And I think this will work even if you don't hold the camera button, but I must try it again...
LG
sorry LG not Samsung LOL
Reset want do the job
Any other ideas?
After a reset i have the same symptoms again.
thx anyway
That's weird!
solved?
did u solve the it?
i have the same problem, it freezes on the "LG" screen, nothing more happens....
i tried the cold boot thingy but then it just sais "cold boot" and then nothing happens...
any one knows if there is something that can be done to make it work?
lamanfluff said:
did u solve the it?
i have the same problem, it freezes on the "LG" screen, nothing more happens....
i tried the cold boot thingy but then it just sais "cold boot" and then nothing happens...
any one knows if there is something that can be done to make it work?
Click to expand...
Click to collapse
Pulling the battery for 10-30 secs and then boot seems to be the universal problem solver for WP7 phones.
/J
my phone was delivered without the battery inserted, it it was out for like a couple of days. Still gets stuck at the "LG" screen...
lamanfluff said:
my phone was delivered without the battery inserted, it it was out for like a couple of days. Still gets stuck at the "LG" screen...
Click to expand...
Click to collapse
Then return it as faulty as it should load unless borked somehow.
/J
Yes i Will return it on monday unless someone knows a way to restore it.
It's possible to start it in 3 modes.
1. Hold down the volume buttons + camera + power button. It then sais cold boot and then nothing more.
2. Vol down + camera + power. Then it sais emergency download, and my computer finds it
3. Camera + power. Shows a phone, cord and computer.
I tried the lg phone support tool and it sais the phone already are up to date.
Isn't there a way to load the windows phone 7 software onto the phone somehow?
Would really like to do it so I won't have to return it. I bought it of eBay, it is a customer return, so guess the guy before me tried messing with it to update it. And the company that sold it to me did not check if it was functioning before selling it to me..
lamanfluff said:
Yes i Will return it on monday unless someone knows a way to restore it.
It's possible to start it in 3 modes.
1. Hold down the volume buttons + camera + power button. It then sais cold boot and then nothing more.
2. Vol down + camera + power. Then it sais emergency download, and my computer finds it
3. Camera + power. Shows a phone, cord and computer.
I tried the lg phone support tool and it sais the phone already are up to date.
Isn't there a way to load the windows phone 7 software onto the phone somehow?
Would really like to do it so I won't have to return it. I bought it of eBay, it is a customer return, so guess the guy before me tried messing with it to update it. And the company that sold it to me did not check if it was functioning before selling it to me..
Click to expand...
Click to collapse
You could of course flash the phone with new firmware and see if it fixes the problem, sounds like someone managed to mess up with your set.
There are some information around here how to flash the phone if you feel up for it.
/J
Ok but do u think The firmware is The problem? The LG tool showed that it was up to date, isn't it just the windows phone 7 software that is missing? I am not sure, but wouldn't the phone not show the lg logo if the firmware was bad?
A reward of € 10 will be given to the person helping me with this, and makes it work as supposed to.
lamanfluff said:
Ok but do u think The firmware is The problem? The LG tool showed that it was up to date, isn't it just the windows phone 7 software that is missing? I am not sure, but wouldn't the phone not show the lg logo if the firmware was bad?
A reward of € 10 will be given to the person helping me with this, and makes it work as supposed to.
Click to expand...
Click to collapse
You could probably try a different version of the OS depending on what you have now (I bet you wrote what version you had, I just missed it).
There are a few threads about that under the WP7 hack and dev. And as far as the firmware goes it's hard to know if it's actually ok just because it loads to the logo, I don't know where in the boot sequence the logo appears etc. there could be problems with the firmware too.
My first step would be to see if it's possible to get a new version of the OS in and if not, I'd try some new firmware.
And if nothing works return it as faulty.
/J
jontatas said:
You could probably try a different version of the OS depending on what you have now (I bet you wrote what version you had, I just missed it).
There are a few threads about that under the WP7 hack and dev. And as far as the firmware goes it's hard to know if it's actually ok just because it loads to the logo, I don't know where in the boot sequence the logo appears etc. there could be problems with the firmware too.
My first step would be to see if it's possible to get a new version of the OS in and if not, I'd try some new firmware.
And if nothing works return it as faulty.
/J
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Click to collapse
I dont know what version there is on my phone, it received it like this, the only thing I see when trying to start it is "LG" and it shows right away.
I tried everything I stumbled upon when it comes to trying to put windows phone software in the phone, but Nothing works... I will send it back tomorrow monday if I cant find a solution to this.
I got the same problem before.
I just turn it off, and leave it for a night
Next day, all the things are ok
yeeaah well, nothing helped, whatever I did to it...
I received no less than 3 broken phones and now finaly I have a working one yaaaayyy
Congrats,
I just sent my phone to LG for the same problem....
My phone can boot up in very low rate...
Lg optimus e900 start issue
Hi,
I have the same issue, I can't restart my phone.
I can see only the logo and the LG caption.
Pls help,
Laszlo
I've got almost the same problem
I just bought this phone via local site, several days ago i'm so much happy with its smoothness but 2 days ago this problem appear, i spent several hours just to find it hanging on LG logo, i've waited for hour to hour just to see nothing happened that time. I left it for bed, and the next day the phone back to normal. But then, at least the device hanging 3 times a day, its just restarting itself and it seems the phone is unable to boot itself to the homescreen. Need help! I've done many way, from restoring, cold boot, softreset, upgrade(when it comes normal) etc but all don't work till now.
Unfortunately, this product doesn't release officially in my country, so i guess i won't be able to get replacement unit. I became so desperate cause i often use it, i need to get this phone back to normal, soon! Thankyou and sorry for my bad english

i9500 boot loop

Hello,
I had been using my i9500 for quite a while now, with no issues.
rooted, Hassan rom , Philz Kernel, worked flawlessly until yesterday.
suddenly my phone started rebooting indefinitely, not entering recovery or download modes.
I tried mashing the buttons a little, and i got to the download mode "Warning" screen (unable to go any further) without holding my power button - meaning only by holding both home and volDown keys.
anyway, this lead me to believe my power button is malfunctioning, yet i can still normally press it (Clicking as usual, as if there is no physical damage) and I did not drop or damage my phone in any way.
all of the online threads are regarding phones stuck on boot animation, yet mine is flashing the "Samsung Galaxy S4 GT-I9500" white over black screen (before the boot animation) and doesnt reach boot animation.
i want to believe my data is still reachable as i have not made any backups lately, this is why I came here.
if anyone has encountered any similar issue, please shed some light as this is the first time i had been unable to solve a "boot loop".
thanks in advance!
(ps, phone is still stuck on the loop, i let it keep doing so overnight to let the battery die, plugged it back in to no avail)
rdordo23 said:
Hello,
I had been using my i9500 for quite a while now, with no issues.
rooted, Hassan rom , Philz Kernel, worked flawlessly until yesterday.
suddenly my phone started rebooting indefinitely, not entering recovery or download modes.
I tried mashing the buttons a little, and i got to the download mode "Warning" screen (unable to go any further) without holding my power button - meaning only by holding both home and volDown keys.
anyway, this lead me to believe my power button is malfunctioning, yet i can still normally press it (Clicking as usual, as if there is no physical damage) and I did not drop or damage my phone in any way.
all of the online threads are regarding phones stuck on boot animation, yet mine is flashing the "Samsung Galaxy S4 GT-I9500" white over black screen (before the boot animation) and doesnt reach boot animation.
i want to believe my data is still reachable as i have not made any backups lately, this is why I came here.
if anyone has encountered any similar issue, please shed some light as this is the first time i had been unable to solve a "boot loop".
thanks in advance!
(ps, phone is still stuck on the loop, i let it keep doing so overnight to let the battery die, plugged it back in to no avail)
Click to expand...
Click to collapse
Hi mate
I sounds a lot like a power button problem , symptoms are similar to other cases , even if power button clicks does not mean is working .... take it to a local service center a have it replace.
Data should be fine.
MAX 404 said:
Hi mate
I sounds a lot like a power button problem , symptoms are similar to other cases , even if power button clicks does not mean is working .... take it to a local service center a have it replace.
Data should be fine.
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Click to collapse
will do. ill update as soon as they return my phone
rdordo23 said:
will do. ill update as soon as they return my phone
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Click to collapse
Great mate.
Good luck
My GT-i9500 just started this same issue less than an hour ago.
I have taken the battery out and I am hoping this will help. Since I never turn the phone off the power button doesn't get used that much. At the most it might get used once a month.
Well I am not sure if this was the reason for it working but I put the battery back in and rocked the power button back and forth. Now its booted properly. Will keep and eye on it, just a pity it would give issues a few days before Christmas. Repair centers won't be open until early Jan.
killerbyte said:
My GT-i9500 just started this same issue less than an hour ago.
I have taken the battery out and I am hoping this will help. Since I never turn the phone off the power button doesn't get used that much. At the most it might get used once a month.
Well I am not sure if this was the reason for it working but I put the battery back in and rocked the power button back and forth. Now its booted properly. Will keep and eye on it, just a pity it would give issues a few days before Christmas. Repair centers won't be open until early Jan.
Click to expand...
Click to collapse
While waiting for the lab to open (sunday) i started flicking my phone a little more violently (upon the acceptable amount of strength), and now i made it boot (!!!).
the current status is the power button is not working, i am carefully navigating to titanium backup... hope i can get a Nand backup aswell, but that's just being greedy. thank god for Philz touch recovery (no power no love on recovery)
Hello mate...
I am using same I9500...i faced same problem wayback in august...phone ws starting indefinitely without even pressing power button. ..so i searched net..
No recovery mode ws accessible to me...couldn't flash....
So i went to Samsung care..
They told i will have to change my PBA meaning passive board assembly. .
Had no other options. .
Spent 9600 on my i9500.
... :/
Sent from my GT-I9500 using XDA Free mobile app

OPT Volume UP button stuck in pressed position -> device not booting

Hello,
I have a problem with my OPT. The "Volume UP" button stuck in pressed position.
Because of the battery the phone went off but after charging it want start again.
I guess because of the pressed Volume UP + Power nothing happens.
After more than one week of fighting with the support (the issue was always escalated to the next level, remote session, bla bla bla.. but nothing happened) the problem finally was redirected to the "RRR" repair and return... and now I thing that at some point I will have a chance to send this brick back.
However, Is there a way to get my data out of it before I send the phone back?
If it would be out of warranty I would just unscrew the plastic battery cover and push the button back...
Best
dim
No Ideas?
I don't need a step by step how to.
just, is it possible? and if so, give me some buzz words (toolkits, what to check and so on)
For example If I plug it in my PC I see in the device manager QHSUSB_BULK as unknown device (good sign) but for now it refuses to install the driver from https://developer.android.com/sdk/win-usb.html
There is a sign of live.
when I let the phone rest for several hours and then press power, there is a short vibrating response and I the screen shows for less than a second the fastboot logo. Then the screen gets dark.
To repeat this I need to wait several hours.
any help appreciated
I think this is a hardware issue, send it to repair
Sent from my ONE A2005 using Tapatalk
Thanks for the answer,
and yes, it is a hardware problem. The question was more like: is there a way to start or backup/reset the phone from this state.
Like I said, the phone is recognised by the mac and PC (showing up as QHSUSB_BULK)
Theoretically with pressed Vol UP button it should start in to fastboot mode.
I managed to install the driver on the PC but the phone is not recognised by fastboot
same on mac.
So if some one has an Idea how to get to the data in this phone please help
vonera said:
Thanks for the answer,
and yes, it is a hardware problem. The question was more like: is there a way to start or backup/reset the phone from this state.
Like I said, the phone is recognised by the mac and PC (showing up as QHSUSB_BULK)
Theoretically with pressed Vol UP button it should start in to fastboot mode.
I managed to install the driver on the PC but the phone is not recognised by fastboot
same on mac.
So if some one has an Idea how to get to the data in this phone please help
Click to expand...
Click to collapse
I don't think you can back up from that stage. As it is a button related issue, I don't think OnePlus will erase any data on the device. Contact OnePlus and ask them if they can make a back up. Submit a ticket on the OnePlus support page.
krishna442 said:
I don't think you can back up from that stage. As it is a button related issue, I don't think OnePlus will erase any data on the device. Contact OnePlus and ask them if they can make a back up. Submit a ticket on the OnePlus support page.
Click to expand...
Click to collapse
Thanks,
I've contacted them, and it took almost 3 weeks to get an appropriate answer. They told me that the device will be replaced and there is no way that they could provide me my data..
vonera said:
Thanks,
I've contacted them, and it took almost 3 weeks to get an appropriate answer. They told me that the device will be replaced and there is no way that they could provide me my data..
Click to expand...
Click to collapse
Oh damn. Anyway, new OPT

Phone hard-bricked while OTA update .326

I downloaded the OTA update released on 04/09/2018 today and while installing it my phone just turned off and is not responding to anything. My battery was around 40% while installing the update.
1. volume+down button, 30 secs holding all combinations of switches, but nothing seems to work
2. charging for 2 hours straight, still nothing, no vibration, no light cue nothing
so finally thought something was wrong with hardware so i would just have to go to the nearest service center i.e. 100kms as I live in a rural place. But then after connecting it to usb i am able to hear a device getting connected to the laptop and windows shows as qhsusb_bulk is ready.
The device is completely stock, no root, no TWRP, nothing done. So i can claim warranty i suppose. But its a hassle to get to the service center.
Funny thing is that, although the developer options were enabled, the usb debugging wasnt enabled. So cant start adb either.
I don't know the exact issue, but its not even going into recovery mode by pressing volume down and power button. So i just dont know what to do other than going to the svc. Can someone help me avoid the trip to svc somehow? If nothing can be done then the svc trip is inevitable, i understand that. Also state if the process will void warranty.
Go to service centre incase you do something wrong. dont risk your money
You my friend have hard bricked your phone. It is possible to revive it but you need the mmcblk file and a lot of fiddling. Better you take it to service center and tell them that it got corrupted during FOTA update
Tianhe said:
You my friend have hard bricked your phone. It is possible to revive it but you need the mmcblk file and a lot of fiddling. Better you take it to service center and tell them that it got corrupted during FOTA update
Click to expand...
Click to collapse
Yup. Got it. I was gonna ask for the mmcblk file too from someone and then try the hboot. But holding the volume down/up and charging isnt working either. So, taking advice from aftab and you too it will be just better to go to the SVC.
Thanks for replying so quick.
adeshpalav said:
Yup. Got it. I was gonna ask for the mmcblk file too from someone and then try the hboot. But holding the volume down/up and charging isnt working either. So, taking advice from aftab and you too it will be just better to go to the SVC.
Thanks for replying so quick.
Click to expand...
Click to collapse
For once, keep holding down powerbutton for 20-30 sec and release. Only power button nothing else.
If that does not work then go to service center.
I had a similar experience. The morning after I updated the phone, I could not turn it on. I tried everything. Then I tried ejecting the sim slot and put it back. No change. I left it like that for 10 mins and I tried again. It booted up with no problems. Gave me quite a scare.
Sent from my ZenFone Max Pro M1 using XDA Labs

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