Those of you that had early upgrades... - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

How'd you do it? My cousin just upgraded to the S4 and now I'm desiring one. However I don't have an upgrade until July 1st. I called Sprint customer service and they said it's impossible to have my account pushed for an early upgrade. Is she full of it or am I SOL until July?
Please do tell me your stories.

Im not quite sure how you qualify for early upgrade possibly when your Sprint premier customer but ive always been eligible for a early upgrade

master acehole said:
Im not quite sure how you qualify for early upgrade possibly when your Sprint premier customer but ive always been eligible for a early upgrade
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Well customer service implied I'd be capable when it becomes June. They mentioned it's more likely the closer it is.

Ascertion said:
Well customer service implied I'd be capable when it becomes June. They mentioned it's more likely the closer it is.
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The only thing with it being closer to your upgrade should be the price decreases you should be eligible im not sure talk to the actual store check your account

Ascertion said:
How'd you do it? My cousin just upgraded to the S4 and now I'm desiring one. However I don't have an upgrade until July 1st. I called Sprint customer service and they said it's impossible to have my account pushed for an early upgrade. Is she full of it or am I SOL until July?
Please do tell me your stories.
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My last upgrade I was a couple months early before my upgrade and I was able to get an early upgrade in store but I had to pay a fee of like 50-100 dollars extra.
Sent from my SPH-L720 using xda app-developers app

Ascertion said:
How'd you do it? My cousin just upgraded to the S4 and now I'm desiring one. However I don't have an upgrade until July 1st. I called Sprint customer service and they said it's impossible to have my account pushed for an early upgrade. Is she full of it or am I SOL until July?
Please do tell me your stories.
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Currently Sprint is offering an early upgrade program called upgrade now you just call and ask to upgrade now. Depending on your current eligibility it may cost anywhere from 50-100 dollars.
Sent from my SPH-L720 using xda premium

Actually if you are due in July 1st. You should be able to upgrade your phone now at the store. Sprint actually makes you eligible 2 months before your upgrade (If your 2 year contract ends in July). You could go here and check. I bet you will be happy to see that you are eligible. Otherwise it is $50 dollars and they make you turn in your current phone, which is NOT a deal.
Upgrade checker

neemot said:
Currently Sprint is offering an early upgrade program called upgrade now you just call and ask to upgrade now. Depending on your current eligibility it may cost anywhere from 50-100 dollars.
Sent from my SPH-L720 using xda premium
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^^ this
I received a early upgrade and my due date wasn't until 1 July 2013. Cost is 100 bucks + S4 and your all set.

Wizard220 said:
^^ this
I received a early upgrade and my due date wasn't until 1 July 2013. Cost is 100 bucks + S4 and your all set.
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This is exactly what I found out today. They quoted me $100 to push my upgrade from July 1st to now. I'd rather wait a month and get it to save $100. If Sprints Variant wasn't the most expensive of them all, it'd make my choice easier. Not to mention activation fees that's a total hit or miss on having it waived.

Depending on how long you've been with them...you could always go the spoiled brat way and say you'll cancel if they don't let you upgrade early. As long as you've been a good ontime paying customer, they will do it 9 times out of 10. That's what I did, and I wasn't eligible until November 2013. (I have had 4 devices with sprint for 6 years though).

Goto wirefly, they have the Sprint S4 for 219. You will save a few bucks to help with the 100 dollar charge.
Wizz

agomez11 said:
Depending on how long you've been with them...you could always go the spoiled brat way and say you'll cancel if they don't let you upgrade early. As long as you've been a good ontime paying customer, they will do it 9 times out of 10. That's what I did, and I wasn't eligible until November 2013. (I have had 4 devices with sprint for 6 years though).
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Been with Sprint since 1999. Very disappointed when they took away my annual upgrades. But u feel like people play that "loyal customer" card far too often for it to work for me. I doubt calling retention will work because I have 4 lines and the rest are upwards towards 12+ months remaining on the contract so they'd make more money on an etf from me.

Related

If your upgrade eligible now but waiting till Oct. You need to read this.

This was taken from the Sprint Premier forums. http://community.sprint.com/baw/thread/76419
"Hi xxxx
This is Clarissa with the Premier team.
Thanks for your patience. We received clarification that Premier Gold customers using their eligible annual upgrade before 10/2/11 will have one more annual upgrade available to be used by 12/31/12. If the annual upgrade is used on or after 10/2/11, that line would then be moved into the New for You program to be upgrade eligible every 20 months. In your situation, if you used your annual upgrade on 9/16/11; you would have one more annual upgrade available to be used by 12/31/12.
Please let me know if you have any further questions.
Thanks,
Clarissa"
So to sum this up, if you upgrade now you'll get another 12 month upgrade. If you wait till after Oct 2 your moved to the "New for you program" https://manage.sprintpcs.com/specialoffers/RebateWelcome.do which lets everyone upgrade every 20 months.
I for one was going to wait till mid Oct until I read the above quote.
Thanks for the heads up.
I, myself, became eligible for the yearly, but I wanted to wait for a (possible) google phone before the end of the year. Then, I could get another phone late next year.
With this, I may have to get the E4GT.
Also, the "new for you" is changing to 20 months.
Another source: http://community.sprint.com/baw/thread/76419
The answer for this question is yes. Current Premier Gold customers who upgrade tomorrow (or prior to 10/2/11) would qualify again for an upgrade in 12 months (that they would be able to use before 12/31/12). After that, they are going to qualify every 20 months under the New for you Handset upgrade program.
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bertm13 said:
Thanks for the heads up.
I, myself, became eligible for the yearly, but I wanted to wait for a (possible) google phone before the end of the year. Then, I could get another phone late next year.
With this, I may have to get the E4GT.
Also, the "new for you" is changing to 20 months.
Another source: http://community.sprint.com/baw/thread/76419
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I was waiting on the same phone. I ended up ordering the E4GT today. Here is a link that I used for Wirefly $139 it seems to be the cheapest atm.
http://www.wirefly.com/eCommerce/SpecialOffer.aspx?cid=26987_e41cce1f800744a8b0f324db40971a48
I say get an upgrade for you guys, and sell it for half of retail if you can still live with the epic.
Sent from my SPH-D700
So is it worth it for me to upgrade to a epic touch just so I can get an upgrade? Or should I just wait it out for a better phone.
I'm leaning towards getting an epic touch.
I am focused on waiting for the Nexus Prime. This is makin my resolve waver.
Sent from my Epig 4g using XDA Premium App
fastmikey1969 said:
So is it worth it for me to upgrade to a epic touch just so I can get an upgrade? Or should I just wait it out for a better phone.
I'm leaning towards getting an epic touch.
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Upgrade to the epic touch, sell it to me for 190$ then get yourself your las yearly update when its due!
Sent from my SPH-D700
ac16313 said:
Upgrade to the epic touch, sell it to me for 190$ then get yourself your las yearly update when its due!
Sent from my SPH-D700
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What a deal! I checked eBay they're going for $500 Buy It Now.
fastmikey1969 said:
What a deal! I checked eBay they're going for $500 Buy It Now.
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Lol wow that's enough to put me down under for a good 5 months, and by then another better phone will be out!
But that's a good plan, sell your upgrade and use it to fund your next phone!
Sent from my SPH-D700
Have they ever told you of a half upgrade or some crap like that? I went in and since I've had Sprint for one year, id be available for some upgrade tomorrow. Turns out its some $75 off crap...I'm wondering if one of the employees was just on one or something cuz it sounds like crap to me...
Sent from my Epic[Fail]4G ;P
HeartGold95 said:
Have they ever told you of a half upgrade or some crap like that? I went in and since I've had Sprint for one year, id be available for some upgrade tomorrow. Turns out its some $75 off crap...I'm wondering if one of the employees was just on one or something cuz it sounds like crap to me...
Sent from my Epic[Fail]4G ;P
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$75 off the full price of the phone = 500-75 = $425
AFAIK, it also requires a new 2 year contract. Not worth it, IMO
Dvin211 said:
So to sum this up, if you upgrade now you'll get another 12 month upgrade. If you wait till after Oct 2 your moved to the "New for you program" https://manage.sprintpcs.com/specialoffers/RebateWelcome.do which lets everyone upgrade every 20 months.
I for one was going to wait till mid Oct until I read the above quote.
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I'd wait for Oct 1/2nd to do the upgrade.
Then you still have the 14 day swap, if the Prime comes out.
I'd be careful with this one guys...
I looked into this a little bit today - I had two separate conversations with two different Sprint Customer Service Reps regarding this...both of the reps had the same reply…..
“The Premier program is coming to a close at the end of 2011. Sprint Premier Gold customers - who aren't immediately eligible under the New for You Upgrade Program - will have until the end of 2012 to take advantage of their last qualifying annual upgrade. Once customers take advantage of their annual upgrade they will seamlessly transition to the New for You Upgrade Program under the new rules. (OR) If the customer does not utilize their upgrade eligibility before the end of December 2012 then they too will seamlessly be transitioned to the New for You Upgrade Program under the new rules (whichever scenario comes first)”
I am a Sprint Premier Gold customer & eligible for my annual upgrade. However, based on the above statements and the confusion surrounding this topic, (although itching to get my upgrade now) I will wait to see what new phones will be coming out over the next couple of months to make my final decision.
As a former Epic user, now utilizing the ET4G, I say...totally worth it.
Sent from my SPH-D700 using xda premium
abowlby said:
As a former Epic user, now utilizing the ET4G, I say...totally worth it.
Sent from my SPH-D700 using xda premium
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Oh Great - the ET4G is what I've been itching to upgrade to...comments like yours makes it tough for me to stay strong (LOL)
B5Z said:
I'd be careful with this one guys...
I looked into this a little bit today - I had two separate conversations with two different Sprint Customer Service Reps regarding this...both of the reps had the same reply…..
“The Premier program is coming to a close at the end of 2011. Sprint Premier Gold customers - who aren't immediately eligible under the New for You Upgrade Program - will have until the end of 2012 to take advantage of their last qualifying annual upgrade. Once customers take advantage of their annual upgrade they will seamlessly transition to the New for You Upgrade Program under the new rules. (OR) If the customer does not utilize their upgrade eligibility before the end of December 2012 then they too will seamlessly be transitioned to the New for You Upgrade Program under the new rules (whichever scenario comes first)”
I am a Sprint Premier Gold customer & eligible for my annual upgrade. However, based on the above statements and the confusion surrounding this topic, (although itching to get my upgrade now) I will wait to see what new phones will be coming out over the next couple of months to make my final decision.
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If you look at my first post this came right from the Sprint Premier forums. If you wait till after Oct 2 then your going to lose out on a second 12 month upgrade. Do what you want though. I for one believe the Sprint mods posting in that forums compared to some random people in a call center.
In fact here is the proof. I'm a Sprint gold premier member. I just used my 12 month upgrade a few days ago to get the Epic touch.
When I go here to check when I'm eligible for my next upgrade https://manage.sprintpcs.com/specialoffers/RebateWelcome.do?ECID=vanity:upgrades
This is what it shows for me.
"Eligibility Results
Sprint New For YouTM Upgrade Program
Sorry, but you are not eligible for upgrade savings at this time.
Please note, in order to receive the pricing and offers outlined below, you will need to agree to a new contract and other conditions. More detail on this is provided below.
New For You Upgrade Details
Our records indicate the phone associated with this Sprint phone number will be eligible for the following savings on the dates shown below.
Savings Amount Eligibility Date
$150 with a two-year subscriber agreement (or $75 with a one-year agreement) 09/01/2012
Customers eligible for $150 with two-year subscriber agreement can either get $150 off or Sprint’s nationally advertised price on a new device, whichever is better. Nationally advertised price reflects regular price minus all eligible mail-in and instant rebates.
The $25 and $75 offers are a savings off regular price.
If you are seeing an N/A under your eligibility date, you are identified as a large business or government account. This offer is for small businesses and consumers only. Please contact your account representative for current available equipment offers."
Reread this line "Our records indicate the phone associated with this Sprint phone number will be eligible for the following savings on the dates shown below.
Savings Amount Eligibility Date
$150 with a two-year subscriber agreement (or $75 with a one-year agreement) 09/01/2012"
As you can see I'm eligible to upgrade again in 12 months.
So if your a gold premier member upgrade before Oct 2 or you"ll wait 20 months for the next upgrade.
This is assuming that I'd want to get another phone next year. I don't see a point to getting a phone right now because I'm happy with my Epic, and none of the other phones out there right now are not that big of a step. If I wait for several months, there will probably be a bigger-stepped phone, then I would have to wait 20 more months before I get another one.
I guess I could sell my upgrade if anyone wants to buy it, but I'm not really all that interested myself.
knyque said:
This is assuming that I'd want to get another phone next year. I don't see a point to getting a phone right now because I'm happy with my Epic, and none of the other phones out there right now are not that big of a step. If I wait for several months, there will probably be a bigger-stepped phone, then I would have to wait 20 more months before I get another one.
I guess I could sell my upgrade if anyone wants to buy it, but I'm not really all that interested myself.
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Yes sell your upgrade make some money AND keep your still functional epic, and for all you know you might want a new phone next year, or not and you can get that upgrade and sell it again making yourself at [least] $200!
Sent from my SPH-D700
I wonder if I can pull some magic and still use this upgrade while getting another one in a year cuz I want to get another epic for $100 then give this epic refurb to my daughter as a wifi tablet lol
Sent from my SPH-D700 using xda premium

Premier service

I went into the sprint store yesterday and was enlightened to the fact that premier service has been abolished as of last week, no more yearly upgradeds they goin to every 22 months:-(
Sent from my SPH-D700 using xda premium
Actually, I believe it was 22 months (or is for your next upgrade), then is going to 20 months.
I think i still get 1 more 1 year upgrade
Sent from my SPH-D710 using xda premium
I believe if your yearly upgrade is before october you get your yearly upgrade. Everyone else gets bumped on to the 20 month cycle. My next $150 upgrade is november my last one was Feburary so I think I got the 20 months now. However I believe everyone gets one last $75 upgrade. I get mines in January so year we should get that
Sent from my un-rooted Samsung Epic 4G with XDA Premium
Here's how it was explained to me; Existing Gold members who have an upgrade date before Oct. 2 can update b/t now and then and receive a second yearly update that expires 12/31/12. Silver members are basically SOL unless you are very close to your 10 year anniversary in which exceptions are being made as that was the case for me. No one can go from Silver to Gold after 10/2.
With the timing of the cutoff it really seems like this is a way of not letting people upgrade iphones every year.esp with the doubled etf. We might have been better off with no iphone
Sent from my SPH-D700 using Tapatalk
We are better off without the iPhone, now the Vision upgrade will become more like required mainainance than an improved network....
Sent from my SPH-D700 using xda premium
murso74 said:
With the timing of the cutoff it really seems like this is a way of not letting people upgrade iphones every year.esp with the doubled etf. We might have been better off with no iphone
Sent from my SPH-D700 using Tapatalk
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That's the big downside with iphones. To upgrade software you must also get new hardware. I only had 3 years to go to get gold. I was even gonna switch to the 99.99 plan to have gold but oh well. All good things must come to an end.
Sent from my un-rooted Samsung Epic 4G with XDA Premium
Here's some info copied directly from Sprint's weekly playbook
Premier Gold customers eligible for the annual upgrade between now and the end of 2012 can use their qualifying annual upgrade until 12/31/12:
*Once they take advantage of their Premier annual upgrade, they will qualify for subsequent upgrades under the New for You Upgrade program.
*If they do not take advantage of their Premier annual upgrade by 12/31/12, they will immediately qualify for an upgrade under the New for You Upgrade Program.
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Also, the New for You Upgrade program gets you an upgrade every 20 months starting 10/2/11.
DiGi760 said:
Here's some info copied directly from Sprint's weekly playbook
Also, the New for You Upgrade program gets you an upgrade every 20 months starting 10/2/11.
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Isn't "New For You" upgrade for sprint employees?
Sent from my un-rooted Samsung Epic 4G with XDA Premium
no, new for you, is their upgrade path for all customers now. employees i believe have a 6 month upgrade cycle now.
ok so it will be one yr i been with sprint on Oct.1 .. will i be about to get me an upgrade on the 1st or do i have to wait my 20 months in?
worldwidepmp said:
Here's how it was explained to me; Existing Gold members who have an upgrade date before Oct. 2 can update b/t now and then and receive a second yearly update that expires 12/31/12. Silver members are basically SOL unless you are very close to your 10 year anniversary in which exceptions are being made as that was the case for me. No one can go from Silver to Gold after 10/2.
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Same wth me, since I was supposed to turn Gold on Oct. 5th
________________________________
Roll Tide Roll!
txtmikhail said:
ok so it will be one yr i been with sprint on Oct.1 .. will i be about to get me an upgrade on the 1st or do i have to wait my 20 months in?
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if you've only been with sprint for a year, this doesn't apply to you. Unless you pay for a plan that qualifies you for Gold Premier status.
pvtjoker42 said:
if you've only been with sprint for a year, this doesn't apply to you. Unless you pay for a plan that qualifies you for Gold Premier status.
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ok but how would i know? .. i have the 1500 family plan.. cost 129.99.. the 1st is Saturday and if i can get me some type of upgrade than i with to use it asap.. I need the NEW epic 4g Touch but i don't want to pay full price for it..
txtmikhail said:
ok but how would i know? .. i have the 1500 family plan.. cost 129.99.. the 1st is Saturday and if i can get me some type of upgrade than i with to use it asap.. I need the NEW epic 4g Touch but i don't want to pay full price for it..
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Go to the Sprint website champ, it should tell you everything you need to know as soon as you sign in.

Sprint offering early upgrades to some customers

Itching for a new Sprint handset, but your upgrade date is still a ways off? You might be in luck, as a newly-leaked Sprint document has shown that the carrier is offering some customers an early upgrade. According to the doc sent to SprintFeed, there's a silent promotion running now through December 31st that'll allow some Premier customers to upgrade early to any CDMA handset in the Now Network's lineup, including the iPhone. The deal is said to be only available at corporate-owned stores, and before earning the upgrade you'll need to have your account reviewed by a sales representative for specific promo codes.
Sounds like a pretty good deal to me, especially considering that Sprint Premier is going the way of the dinosaur and most of the benefits of program are ending once the year is up. If you'd like to see if you're eligible for an early upgrade, mosey on down to your local (corporate!) Sprint store and ask your friendly rep to look into the promo. Just don't forget to come back and let us know how it went when you're done, k?
Source:http://www.phonedog.com/2011/12/22/sprint-offering-early-upgrades-to-some-customers/
I don't know why anyone would re-up their contract at this point. Wait until the LTE phones start coming out, and then re-up.
MakeMeFibonacci said:
I don't know why anyone would re-up their contract at this point. Wait until the LTE phones start coming out, and then re-up.
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Exactly, no point in buying a phone now, then being stuck in a contract when LTE comes out
MakeMeFibonacci said:
I don't know why anyone would re-up their contract at this point. Wait until the LTE phones start coming out, and then re-up.
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Unless they want to get you into a new phone now, then you'll have to pay more for the new phone that comes out next year that you should have waited for, but can't pass up. Sprint knows how your mind works.
Stop posting this people it is false rumor many people have tried today and no luck. Unless your due for an upgrade in the next two weeks
Sent from my SPH-D710 using Tapatalk
Fataldesain said:
Stop posting this people it is false rumor many people have tried today and no luck. Unless your due for an upgrade in the next two weeks
Sent from my SPH-D710 using Tapatalk
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Not totally true. I went to the Sprint Store today. I have 3 lines on my plan. Two of them are due to upgrade in March. The 3rd line is due in October 2012. They offered me an upgrade on the Oct. phone because it is the primary line. Don't know if I will cash in, but the offer seems legit. I have been a customer for over 10 years. Maybe that is a reason.
Fataldesain said:
Stop posting this people it is false rumor many people have tried today and no luck. Unless your due for an upgrade in the next two weeks
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Not true! I'm on a family plan with 4 other phones and I was able to upgrade my dad's phone today even though his upgrade isnt coming until next august. They gave us the early upgrade because we are premier members and he is the primary line. The sprint rep told me they just heard about the deal yesterday, and it does indeed go until the 31st.
I can confirm this is real. But the stores i called and went to are all asking for you to either upgrade your plan or buy accessories to do it.
Anyone else running into this?
It's pretty standard to renew your plan whenever you do an upgrade
HipKat said:
It's pretty standard to renew your plan whenever you do an upgrade
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No not renew but upgrade. curently have $129 and they wanted me to upgrade the plan to $149 plan.
Well got some crazy news!!!! i took advantage of the early upgrade and found a store that did not make me upgrade my plan or buy accessories. I think its a store by store discretion type deal with making customers buy accessories and upgrade plans. Also they bought 2 of my evo's for $100 each and all rebates were instant for the phones i got. Sooo i spent A little under $300 and got a 16g iphone 4s for my girl and got the epic touch for me. All and all a great deal and i'm very happy with my new phone
But i'm a little sad to be leaving the evo 4g section of XDA. Gonna take a break from rooting and enjoy stock for a min then be back flashing and learning the epic touch!! Good bye all my evo compadres

[Q] AT&T Early Upgrade

I've been with AT&T since 2003 (Cingular/AT&T Orange) and I've never asked for any early upgrade or bill extension. I've always been on auto pay and never late with payments. My offical upgrade is May 7th 2013.
My fear is that the S4 will be out of stock with a 2 week ship time if I wait until May 7. And lets be honest.... I really want the S4 (coming from iphone 4)
I've read some accounts of people getting an early upgrade if they ask "nicely". My quesiton is, who would I ask? 611? AT&T brick store?
I would like to be able to take advantage of the Wal Mart deal, so should I go to walmart and ask for an early upgrade? What about Best Buy?
Thanks for the tips!
snappjay said:
I've been with AT&T since 2003 (Cingular/AT&T Orange) and I've never asked for any early upgrade or bill extension. I've always been on auto pay and never late with payments. My offical upgrade is May 7th 2013.
My fear is that the S4 will be out of stock with a 2 week ship time if I wait until May 7. And lets be honest.... I really want the S4 (coming from iphone 4)
I've read some accounts of people getting an early upgrade if they ask "nicely". My quesiton is, who would I ask? 611? AT&T brick store?
I would like to be able to take advantage of the Wal Mart deal, so should I go to walmart and ask for an early upgrade? What about Best Buy?
Thanks for the tips!
Click to expand...
Click to collapse
I'm hoping to get an early upgrade too, as my upgrade date is May 2nd. I plan on calling the stores in my area every day starting on the 26th to see if they got the phones in. Then I'll go to the store and ask very nicely...I've heard if it's only a week or two, they usually just do it.
Well darn. It looks like the Walmart price is 198 now
snappjay said:
I've been with AT&T since 2003 (Cingular/AT&T Orange) and I've never asked for any early upgrade or bill extension. I've always been on auto pay and never late with payments. My offical upgrade is May 7th 2013.
My fear is that the S4 will be out of stock with a 2 week ship time if I wait until May 7. And lets be honest.... I really want the S4 (coming from iphone 4)
I've read some accounts of people getting an early upgrade if they ask "nicely". My quesiton is, who would I ask? 611? AT&T brick store?
I would like to be able to take advantage of the Wal Mart deal, so should I go to walmart and ask for an early upgrade? What about Best Buy?
Thanks for the tips!
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Click to collapse
Hey bro I am one of those who got the early upgrade. I was officially available for an upgrade on May 9. I first chatted with an AT&T rep who advised me that if I dialed 611 and spoke with Customer Care they would be willing to give me an early upgrade. After I called and advised them about my conversation with the chat rep, they helped me out immediately. Also, they attempted to charge me $249.99 over the phone for the GS4. I reminded them that online the phone was $199.99. So the Customer Care rep spoke to a "supervisor" who "approved" me to have the phone at the website price. A $36 first month activation fee is still required but I can happily say my phone is "pending shipment"
My upgrade is in June. But I called today and they said I could upgrade as soon as the phone is not on pre-order but "in-stock" online. When do you think that will be?
Yeah, I just called 611 AND my local stores and I got a ton of different policies...
-611 says: You can order (not preorder) the phone TOMORROW (6/23) and they will honor the 30 day early upgrade and have it shipped out.
-Corporate AT&T store 1 says: No early upgrades at all. Ever.
-Corporate AT&T store 2 says: Early upgrades are fine as long as it's within the same month of your upgrade, so May 1st would be the earliest I could pick it up. Oh, and he gave me the line "It's not like this is an iPhone, it's just an Android."
So what the hell? Why are there three different policies when it comes to early upgrades?? I would expect it to be different between corporate vs resellers, but they should all keep to the same policy.
snappjay said:
Oh, and he gave me the line "It's not like this is an iPhone, it's just an Android."
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Ha! Classic.
snappjay said:
Yeah, I just called 611 AND my local stores and I got a ton of different policies...
-611 says: You can order (not preorder) the phone TOMORROW (6/23) and they will honor the 30 day early upgrade and have it shipped out.
-Corporate AT&T store 1 says: No early upgrades at all. Ever.
-Corporate AT&T store 2 says: Early upgrades are fine as long as it's within the same month of your upgrade, so May 1st would be the earliest I could pick it up. Oh, and he gave me the line "It's not like this is an iPhone, it's just an Android."
So what the hell? Why are there three different policies when it comes to early upgrades?? I would expect it to be different between corporate vs resellers, but they should all keep to the same policy.
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Wow! I guess your best bet is to call 611 tomorrow and order the phone. See when is the expected ship date, and please keep us posted!
Generally they will do an upgrade during the month that your upgrade is available. Best bet is to stop at an AT&T store but don't expect them to price match a lower price if they give you an early, early upgrade.
I got an early upgrade my self I wasn't post to upgraded until November 2013 I went int too the ATT Store they added additional year on my contract I was able to get pre order of the Samsung Galaxy S4 the rep was really nice to me in store.
I end up paying $450 Samsung Galaxy S4 1 year contract which was fine for me I was cool with it I only had my Samsung Galaxy Note 1 for only 1 year.
So I just tried calling 611 since the phone is officially released and I see it on the att website to order and they said that the early upgrade doesn't cover GS4 and that I was told incorrect information...
At this point, I'm throwing my arms in the air and saying "screw it". Why even have an "early upgrade" policy if it's inconsistent?
guys, I'm not due for an upgrade till Nov 2013, i called in and spoke very nicely to a lady at ATT, and she said she could give me the upgrade for 200$ as an early upgrade. the only thing is they can't send out s4's yet, as they're currently online or retail only, so i can call back on launch day and shell send out one, i note has been made to my account.
BUT!! I'm greedy, so i still went to an att store and asked if i can do the same thing, and the guy said they don't have the ability, i said the rep on the phone said i could, he checked my account notes, and said 'oh OK then', so i was able to get him to write down on the back of his business card that i can do an early upgrade in store on release day.
just sharing what i did to get Mine, if you guys wanna do it too
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soraxd said:
guys, I'm not due for an upgrade till Nov 2013, i called in and spoke very nicely to a lady at ATT, and she said she could give me the upgrade for 200$ as an early upgrade. the only thing is they can't send out s4's yet, as they're currently online or retail only, so i can call back on launch day and shell send out one, i note has been made to my account.
BUT!! I'm greedy, so i still went to an att store and asked if i can do the same thing, and the guy said they don't have the ability, i said the rep on the phone said i could, he checked my account notes, and said 'oh OK then', so i was able to get him to write down on the back of his business card that i can do an early upgrade in store on release day.
just sharing what i did to get Mine, if you guys wanna do it too
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Did you go to an AT&T corp store? I called every corp store within 2 hour drive time and they all say "within the same month" or "not at all". I even had a 611 lady call the corp stores to tell them about the 30 day upgrade policy and tbe corp stores said that they wouldn't honor it.. even coming from 611.
Like I said, it would be nice, but I'll just wait until next Wednesday. The last 611 gentlemen KNEW that I was going to ask about the S4 and told me, as soon as I asked about the early upgrade policy that it doesn't count toward the S4. So it looks like they are adding "notes" to my account every time I call.
My upgrade is in July, wonder if i should get the upgrade or just wait for the Note 3 hmmm.
My upgrade wasn't due till July 3rd, I phoned 611 and spoke to the rep, who not only gave me my unlock for my S3, may reason for calling, I asked about an early upgrade, and she ok'd it, had to check with a supervisor I think as she put me on hold. Pre-ordered S4 $199 +tax, usual 2 year contract extension.
Been a customer since 06, and have never asked for early upgrade, bill extension, never paid bill late.
/shrug, be polite ask nicely and you maybe rewarded.
I have used an early upgrade in the past using 611. The "ONLY" thing though was that "I HAD TO PURCHASE" it from ATT over the phone while I was on the line with them. They WOULD NOT let me use the Line Upgrade from any other business so the price through them was $50 more than from Walmart in store.
So I have two lines available for upgrade as of May 2nd and May 5th. So this time I will wait for those dates to pass this time. Specially since I have seen other businesses off it for a cheaper rate again that ATTs price. Walmart has always been good for me on a few occasions during upgrading, and another time was Radio Shack had the lowest price. Either of those two above I did NOT have to re-do anything with my data plan (Grandfathered Unlimited Data plan) as they called ATT while I was in store anyways. I also have another line due for upgrade in the middle of July, so it will probably be saved for the Note 3.
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geoldr said:
My upgrade is in June. But I called today and they said I could upgrade as soon as the phone is not on pre-order but "in-stock" online. When do you think that will be?
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Click to collapse
its in stock online and not in preorder status anymore
I tried to order over the phone...they said I can't til April 30th...store says I can do early upgrade on may 1st since it'll be the same month...man att has gotten strict lately...between July 2012 and march 2013 I upgraded my one line like 4 times without issue and always got subsidized pricing...
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Upgrade Eligibility

My cousin has a pretty beat up S2 i777. He is ready for n upgrade. His upgrade is June 1st. Is there a way AT&T can push his upgrade up for a slight cost? I'm on Sprint and they'll let me push my upgrade up for a fee. Just curious.
EDIT: Whoops, meant to post this in Q&A. Mods move please.
Overstew said:
My cousin has a pretty beat up S2 i777. He is ready for n upgrade. His upgrade is June 1st. Is there a way AT&T can push his upgrade up for a slight cost? I'm on Sprint and they'll let me push my upgrade up for a fee. Just curious.
Click to expand...
Click to collapse
probably move it up and let him buy it on the phone. Call in nice and let them know his phone is not working so well. They'll help usually.
Mine wasn't until June. 10th but they let me move up because I was a long valued customer
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Overstew said:
My cousin has a pretty beat up S2 i777. He is ready for n upgrade. His upgrade is June 1st. Is there a way AT&T can push his upgrade up for a slight cost? I'm on Sprint and they'll let me push my upgrade up for a fee. Just curious.
EDIT: Whoops, meant to post this in Q&A. Mods move please.
Click to expand...
Click to collapse
I've tried this is three different corporate stores, and they've all told me the same thing. You can upgrade early if you're in the same calendar month as your stated date. So, since his is the 1st of the month, he's screwed. Otherwise, you can pay a $250 early upgrade fee. Ridiculous, I know, but that's the way it is.
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I upgraded but I had an executive from sales do it for me since I complained about their customer service many times over. But im still waiting for mine to come thru the mail. I wasnt supposed to get an upgrade till july 16
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mattdm said:
I've tried this is three different corporate stores, and they've all told me the same thing. You can upgrade early if you're in the same calendar month as your stated date. So, since his is the 1st of the month, he's screwed. Otherwise, you can pay a $250 early upgrade fee. Ridiculous, I know, but that's the way it is.
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Click to collapse
isnt it a $250 early termination fee MINUS $10 for every month he was on contract...so really it would be closer to $50 plus the upgrade pruce and $36 upgrade fee and than taxes...
But people seem to have had luck getting there s4 months before there contract is up
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Moved for you Stew
My upgrade was in September but they let me upgrade.
I have three lines and one was eligible in June. So I asked and a manager OK'ed it. But the guy doing the upgrade upgrade my September line. Lol so I have another upgrade next month.
AND since I had an S3 they didnt charge me the $36 upgrade because I told them I have the sim and they don't have to worry about it.
mg2195 said:
isnt it a $250 early termination fee MINUS $10 for every month he was on contract...so really it would be closer to $50 plus the upgrade pruce and $36 upgrade fee and than taxes...
But people seem to have had luck getting there s4 months before there contract is up
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
That's not what they told me in store. BUT, there's always the possibility that they had no idea what they were talking about, so you may be right.
It's infuriating that people are actually having success with this, when they refuse to let me upgrade only 5 days early...
mattdm said:
That's not what they told me in store. BUT, there's always the possibility that they had no idea what they were talking about, so you may be right.
It's infuriating that people are actually having success with this, when they refuse to let me upgrade only 5 days early...
Click to expand...
Click to collapse
Any store will let you upgrade as long as it's in within the same calendar month. Depends on the store you go to if you want to upgrade earlier than that. I went to 4 stores, and only one let me upgrade early because "the manager was feeling good". And according to the AT&T phone support, each store has an allowed quota that they can let upgrade early each month. You might just be out of that quota, or have a crappy AT&T store or both.
Anything is possible. I upgraded in April when my upgrade was in September. So obviously it's possible. Your other option is to call AT&T and they will surely let you upgrade as long as your account is in good standing, but then you'd have to wait for shipping. I would personally do that, as currently all the stores in my area are completely out of stock.
I'll give my cousin this info and see what happens. lol
Thanks all.
Well I called over the phone to upgrade and I was due in may 1, 2014 they let me upgrade to a s4 .the bad is that u pay extra 50$ and the phone is ion back order.so give it a try and good luck.
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