I sold a HTC Desire HD with a cracked screen and a missing volume rocker on ebay for £80.
Before sending the phone I tested everything and everything was working perfectly fine.
Now the buyer has messaged me saying the vibration doesn't work on the phone but I am 100% sure that it worked when I sent it.
He hasn't asked for a refund but I'm worried that he will and I can't really afford to issue one.
What can I do? Because it was working when I sent it but I don't have proof of that.
Thanks.
Sent from my Samsung Galaxy S3 using Tapatalk 2
Depends on what you had in your listing.
Was it sold as faulty or spares/repair? Was it sold with no returns?
Ebay unfortunately have a habit of siding with the seller. Try contacting the buyer and offering a partial refund rather than a full one.
Returns not accepted.
But there was nothing wrong with the vibration, and I don't want the buyer or ebay to think I ripped him off because I didn't, and I don't see how the motor could have broken in transaction.
I'm skint at the moment due to many bills coming in at the same time, so I can't afford any type of refund.
Sent from my Samsung Galaxy S3 using Tapatalk 2
As long as you were detailed on your ebay listing quoting phone has issues buyer should assume there are issues. Do not fret if he opens a claim against you with ebay, they will look at your posting and see that you mentioned there are defects with the phone, As long as you did not place in ad phone 100% funtional you have no issues and if you did you dont have the burden of proof. As well as look into how long it took seller to reply or even if they took phone apart to repair screen, I had a buyer wanting a refund back saying item did not work 45 days later saying they just opened it. They lost so dont worry about something that has not begun yet. Ebay is a very solid and trustworthy sight that does the right thing for buyers as well as sellers. Unlike craigslist and their scammers.
Edit: Plus they do not get a refund until ebay knows you recieved item back in same condition as shipped. DO NOT OFFER partial refunds cause possible buyer trying to get one over on you let ebay deal with the dispute if there is any.
The vibration motor on my DHD packed in one day. Just went from working to not working. No drops or anything like that, so it could happen.
But...
When did you sell it and when did the buyer receive it? Was there a few days between them actually taking delivery and then contacting you?
When I purchase anything via eBay, I immediately check it and if necessary contact the seller. This is to eliminate any "you've had it a week, you broke it" scenarios.
The fact you listed it as having a cracked screen and faulty volume rocker indicates you were honest with its state pre-sale, why would you hide the fact vibration motor didn't work? I think in any event eBay would see that you were honest with your description.
I would contact the buyer and let them know that it was thoroughly tested before you posted it, and that any damage other than what you disclosed must have happened in the post. And in that case to claim from Royal Mail, DHL, Yodel (or whoever your courier was). I'm assuming you used a method of dispatch that was insured.
Thanks for the great advice Andy
Sent from my Samsung Galaxy S3 using Tapatalk 2
Quite true what mr. Mod says there but I encountered once almost the same situation as you with ebay. Their rule there states that as long as the defect is not stated in the listing then it's the seller's responsibility. I even hear sellers ranting on the forums about their product's parts being replaced and returned to them but ebay insists a return unless the seller could really prove their claim. Regarding the vibration not working if the buyer states that it's not working since he/she recieved it maybe you both could redirect the case on the courier you used on delivering the package and file a mishandling case on their side.
If you're sure that vibration is working when you said it and the buyer claims that it doesn't work since he recieved it then point it to the delivery man
But before that ask the buyer first when did the vibration stopped working. if he says greater than 1 day then ignore him!
He's now asking for refund. I don't have the money so what will happen if eBay side with him?
Sent from my Samsung Galaxy S3 using Tapatalk 2
Read the post above yours.
CuBz90 said:
He's now asking for refund. I don't have the money so what will happen if eBay side with him?
Sent from my Samsung Galaxy S3 using Tapatalk 2
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Stand your corner, if you are 100% sure that the vibration worked before dispatch, then you have done nothing wrong. You should direct the buyer to the courier as that can be the only source (other than the buyer) that could've caused the damage.
Sould the buyer file a dispute with eBay/PayPal, just be truthful, state that the vibration motor worked prior to dispatch and that it must have occurred in transit. State that you have contacted the buyer to file a claim with the courier (which you should do, if you have not already).
Worse case, the buyer should return the handset to you, postage at buyers expense, before you refund the money. Should give you chance to relist it if necessary. In my experience, although limited, with eBay & PayPal is that if you are honest you should be ok.
The buyer is happy with me contacting Royal Mail to claim. I insured the postage so should be fine, but I've had a problem with Royal Mail insurance claim in the past.
Sent from my Samsung Galaxy S3 using Tapatalk 2
As long as you state the facts, you should not have an issue. Insured carriage is designed to cover circumstances such as yours. Contact the buyer and ask for photo's of the packaging, perhaps that shows signs of mishandling.
I actually did a bit of temporary driving work for Yodel, driving HGVs between depots, and I can guarantee that your packages are thrown about.
If the pictures show dents, crush marks or anything to suggest mishandling, you are covered.
andyharney said:
As long as you state the facts, you should not have an issue. Insured carriage is designed to cover circumstances such as yours. Contact the buyer and ask for photo's of the packaging, perhaps that shows signs of mishandling.
I actually did a bit of temporary driving work for Yodel, driving HGVs between depots, and I can guarantee that your packages are thrown about.
If the pictures show dents, crush marks or anything to suggest mishandling, you are covered.
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ebay will always side with buyer, if u want to "play the ebay game" then get the item sent back with tracking, wait on the refund ebay will refund your buyer, you then refund ebay but u dnt repay. instead u dispute the claim ie phones more damaged than when u sent it. hey presto ebay pay the refund and u get the phone to resell.
maybe not the correct way but id say this buyer just wants a partial refund hes playing the "ebay game" as he knows ebay will ask u to refund.
Related
I sent my Galaxy Tab for repir to UK service centre and it seemed stuck.
I have been told today that they actually have not got the software / tools to repair it yet in the UK Servie centre and it might take up to 28 days to have it fixed.
Anybody else in the UK has the same issue?
That's almost laughable. Sorry to hear that.
Repair in US
Sent tab in for repair ( 8/9/2011). Bad motherboard declared....none in stock, none to be had. Offered refurb or refund. Took refund.
28 days !!!
do u realy trust samsung?
how many time they delay uk launch ?? 32 G and 64G!!
the solution is (((REFUND))
Issue
The problem is that I had it for just over 28 days so no refund available ... pretty poor.
they told me that they don't know when they receive the 'kit'
I bought an io edition off eBay, screen is peeling now. Dunno if I can get it repaired? Any thoughts?
Sent from my GT-P7510 using xda premium
Phone Samsung
I guess it is worth phoning Samsung and not mention where you purchased ... just give them the data and then see if they raise a repair order.
They will ask for the proof of purchase when you send the item - I gues you could just print the receipt of ebay - and then see what they do.
Mine is from US - so i have the same issue.
You might want to check the Sale of Goods act.
They have to repair or replace it in a reasonable time frame or offer a refund (It can be a partial refund but don't mention that to them). If they don't have the tools, they can't repair it so should replace it.
Chase them up and mention the SoG Act. Most companies get their ass in gear once this is mentioned. Drop a mention of Trading Standards too if they don't do something about it.
cooljonL said:
You might want to check the Sale of Goods act.
They have to repair or replace it in a reasonable time frame or offer a refund (It can be a partial refund but don't mention that to them). If they don't have the tools, they can't repair it so should replace it.
Chase them up and mention the SoG Act. Most companies get their ass in gear once this is mentioned. Drop a mention of Trading Standards too if they don't do something about it.
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The Sales of Goods Act applies to the retailer, not the manufacturer - so if you buy an item from outside the UK, it has no bearing on matters.
Step666 said:
The Sales of Goods Act applies to the retailer, not the manufacturer - so if you buy an item from outside the UK, it has no bearing on matters.
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True. I didn't see the last replay stating that it's from the US.
Not much you can do then. I'd keep on at them though tbh.
Had my Note for exactly one week when yesterday I woke up, turn on my Note and notice a big green line going down the left side of the screen. The rest of the screen is now very dim and barely readable even with the screen brightness cranked up to the max. Did battery pull, then factory reset with no success. Never dropped the phone, I haven't rooted the phone, the only thing I did to it was apply the OTA update to 2.36 the day I got it. Everything else is stock, so it seems to be a hardware issue.
Got the Note through a 3rd party reseller on Amazon.com. When I called them about it they said I had to go thru Samsung warranty and they will only exchange the item if it was broken the first time I tried to turn it on. So I guess I'm on my own.
Called Samsung warranty and was told that since it was an international phone it is not supported by Samsung USA. So it appears I am SOL.
ExpansysUSA on the other hand has a 15 day return policy for any issues and they will help you deal with warranty after the 15 day window is up.
Needless to say I'm depressed...Any suggestions for a course of action is appreciated.
Thanks everybody.
only thing i can think of is if you can still get a squaretrade warranty. I think you may have to wait 60 days before they'll accept a claim, but it may be a better option than having an expensive paper weight.
Kamoteq23 said:
Had my Note for exactly one week when yesterday I woke up, turn on my Note and notice a big green line going down the left side of the screen. The rest of the screen is now very dim and barely readable even with the screen brightness cranked up to the max. Did battery pull, then factory reset with no success. Never dropped the phone, I haven't rooted the phone, the only thing I did to it was apply the OTA update to 2.36 the day I got it. Everything else is stock, so it seems to be a hardware issue.
Got the Note through a 3rd party reseller on Amazon.com. When I called them about it they said I had to go thru Samsung warranty and they will only exchange the item if it was broken the first time I tried to turn it on. So I guess I'm on my own.
Called Samsung warranty and was told that since it was an international phone it is not supported by Samsung USA. So it appears I am SOL.
ExpansysUSA on the other hand has a 15 day return policy for any issues and they will help you deal with warranty after the 15 day window is up.
Needless to say I'm depressed...Any suggestions for a course of action is appreciated.
Thanks everybody.
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Click to collapse
Ask the seller where he purchased the phone from, ship your Note to Samsung in the country of origin. If he bought it in HK, send it to samsung in HK.
They won't be able to tell you it's an international purchase, you are allowed to travel the world with your phone and keep your warranty.
eitama said:
Ask the seller where he purchased the phone from, ship your Note to Samsung in the country of origin. If he bought it in HK, send it to samsung in HK.
They won't be able to tell you it's an international purchase, you are allowed to travel the world with your phone and keep your warranty.
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I agree. I had a Polish version from hantec. It had about 3 dead pixels with a line going through them (green colour). Called up Samsung UK and they said I had to contact handtec.
IM sure if you call up the skewing branch where your note is from, you can always send it back to them to get a replacement if you have only had the phone for less than 28 days.
eitama said:
Ask the seller where he purchased the phone from, ship your Note to Samsung in the country of origin. If he bought it in HK, send it to samsung in HK.
They won't be able to tell you it's an international purchase, you are allowed to travel the world with your phone and keep your warranty.
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Click to collapse
I'll ask them about it again today when their customer service lines open. The lady that I talked to yesterday coulldn't tell me where they got it from and said that I should ask Samsung International. Hopefully I get someone a little more capable on the line next time...
In the meantime I initiated a return authorization request thru Amazon yesterday to see if this will motivate the seller to be more cooperatve.
If that doesn't work I guess I can file for a claim next.
Wish me luck...
Wish you all the best.
I heard good things about handtec, but I'm buying a Squaretrade warrenty just incase. Their warranty's only covers up to $600 though. So if they have to replace your phone, they just cut you a check for $600....the warranty cost's $124, so your really only getting $476 back. You can buy displays on ebay already, but I'm not sure how hard they would be to install.
Update:
The Vendor insists I contact Samsung for warranty repair/replacement. Samsung Latin America in this case. Contacted Samsung Latin America and was told that Samsung products bought thru Amazon.com aren't covered.
I'm tired of getting the run around, I'm going to file a claim with Amazon and see if that works.
It is very unfortunate. If something happens to my Note then I am not going to be able to claim the warranty too as I got it delivered from outside the country. Overall this is negative PR for Samsung that they fuss to give International warranty.
Kamoteq23 said:
Had my Note for exactly one week when yesterday I woke up, turn on my Note and notice a big green line going down the left side of the screen. The rest of the screen is now very dim and barely readable even with the screen brightness cranked up to the max. Did battery pull, then factory reset with no success. Never dropped the phone, I haven't rooted the phone, the only thing I did to it was apply the OTA update to 2.36 the day I got it. Everything else is stock, so it seems to be a hardware issue.
Got the Note through a 3rd party reseller on Amazon.com. When I called them about it they said I had to go thru Samsung warranty and they will only exchange the item if it was broken the first time I tried to turn it on. So I guess I'm on my own.
Called Samsung warranty and was told that since it was an international phone it is not supported by Samsung USA. So it appears I am SOL.
ExpansysUSA on the other hand has a 15 day return policy for any issues and they will help you deal with warranty after the 15 day window is up.
Needless to say I'm depressed...Any suggestions for a course of action is appreciated.
Thanks everybody.
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Did you pay via Ppal or Credit Card ? If you did, contest the charge stating the item had issues from the beginning that the seller did not resolve. When VisaMC hits them with a chargeback, I will bet the 3rd party vendor will say, OK, send it back and we will replace it. If they purchase direct from Samsung, they can get it fixed. Did the items description explicitly say NO WARRANTY ?
randypurcz said:
Did you pay via Ppal or Credit Card ? If you did, contest the charge stating the item had issues from the beginning that the seller did not resolve. When VisaMC hits them with a chargeback, I will bet the 3rd party vendor will say, OK, send it back and we will replace it. If they purchase direct from Samsung, they can get it fixed. Did the items description explicitly say NO WARRANTY ?
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From their seller page:
"All products sold by us carry manufacture warranty"
I paid with a credit card. I emailed them one last time telling them Samsung will not cover replacement/repair and asking that they replace my busted Note with a new one. If that doesn't work I'll file a claim with Amazon. I'd rather not intiate a chargeback...yet.
I think you get 45 days to contest a charger? IM sure it varries by the credit card company
Sent from my GT-N7000 using xda premium
Update
Got an email from Amazon saying that my claim is denied since the sellers page says that there are no returns on cell phones.
I submitted an appeal stating that the sellers page also says that all products sold by them are covered by manufacturers warranty. Even though Samsung USA and Samsung Latin America won't cover it.
If this doesn't work I'll call my CC company and see about getting a chargeback done.
In the meantime I think I'll order a new Note from the better sellers out there. What do you guys recommend? Expansys USA or Handtec?
Try going through Newegg. If it's bad within 30 days they will refund or replace. Otherwise Handtec is great, but if you need warranty ......
You shouldn't be getting/buying phone from on-line sellers such as on Amazon. It's not true that mobile phone (in general) has an international warranty.
You should really wait for an official release in your country.
Do you know the amazon seller name?
I am looking to buy from amazon and based on your experience now I am worried. Can you tell the name of the seller? I had contacted Global mobile amazon seller and was told for warranty purpose you need to ship it back to their office in Germany and they will take care of it.
diasro said:
I am looking to buy from amazon and based on your experience now I am worried. Can you tell the name of the seller? I had contacted Global mobile amazon seller and was told for warranty purpose you need to ship it back to their office in Germany and they will take care of it.
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World Wide Distributors.
The green line on the left is because of the pentile pixel layout, its your green sub pixel.
SquirtingCherry said:
The green line on the left is because of the pentile pixel layout, its your green sub pixel.
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Well he did say a big green line, due to the pentile display it should be like 1 subpixel in thickness not a "big green line" as per OP.
this thread should be stickied. Good info to know when we go about buying a foreign phone
Since I have no way of getting this phone otherwise, I have to get it through an online website.
I'm thinking of going in for eBay since it eBay offers certain protection against fake sellers and a guarantee for my broken devices.
So does eBay cover things like phone flicker, or the buzzing sound?
I ask these because these are issues that only certain users experience.
I don't care if my phone rattles, since I'm never going to go berserk and shake it like a mad man.
Also, what about bigger issues. What if my phone comes damaged or scratched or dead on arrival? Will eBay take it back? Will it give me eBay credit or refund my money?
You are not buying from eBay. You would be buying from the selller. Check the seller's listing for any warranties, etc. that they may provide. You might also check that they actually have the phone before purchasing as a lot of sellers "thought" they would be able to get them and sold them based on receiving them from Google.
radeon962 said:
You are not buying from eBay. You would be buying from the selller. Check the seller's listing for any warranties, etc. that they may provide. You might also check that they actually have the phone before purchasing as a lot of sellers "thought" they would be able to get them and sold them based on receiving them from Google.
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No but even eBay gives its own guarantee.
It's that that I'm asking about.
Thanks for your reply though. I'll double check if they have stock.
eBay doesn't offer any warranty. Depending on what it is, they may try to sell you a 3rd party warranty like SquareTrade or something if it is available. Otherwise everything is done through the seller. If you have a problem and are within the seller's guidelines (or sometimes not even), you can use eBay's resolution center to try to get your money back or something like that - but it is not a warranty. It is more for not receiving the right item or the condition was not listed correctly or you have a problem and the seller is not responding or things like that.
So if you're that concerned about no coverage, I'd say look into 3rd party services like SquareTrade or others and see what they offer.
GG play open to order again today. you should consider that.
Oh wait. you are in Mumbai. so nevermind sorry
What the title says.
Google store
Sent from my Nexus 6P using XDA-Developers mobile app
Google Store today they are offering $50 off on Nexus 5X and Nexus 6P.
Or use swappa
Sent from my Nexus 6P using Tapatalk
Carphone Warehouse if you're living in the UK, excellent prices especially if SIM free.
Google Store...
Edit
While you're there, check out the official 6P accessories. Google just released the live cases and my o my do they look good or not.
ttminh1997 said:
While you're there, check out the official 6P accessories. Google just released the live cases and my of my do they look good or not.
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I do agree they look great, but I just purchased a dbrand skin a few days ago...
FreebaseJosh said:
What the title says.
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Wherever it is the cheapest, total all in cost. The Google store is likely the second worst place since they charge tax to a number of states and usually don't throw in extra goodies. They are beat to the title of worst place to buy only by Best Buy where you will pay tax in every state hat has one. Newegg will charge tax to CA and a few others. IMO the best place to buy is B&H. If you have not heard of them buy without hesitation. They are a well established vendor of photographic gear with outstanding service and some of the better prices around. And when it comes to photo gear their selection is unparalleled.
GroovyGeek said:
Wherever it is the cheapest, total all in cost. The Google store is likely the second worst place since they charge tax to a number of states and usually don't throw in extra goodies. They are beat to the title of worst place to buy only by Best Buy where you will pay tax in every state hat has one. Newegg will charge tax to CA and a few others. IMO the best place to buy is B&H. If you have not heard of them buy without hesitation. They are a well established vendor of photographic gear with outstanding service and some of the better prices around. And when it comes to photo gear their selection is unparalleled.
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Thanks, and I agree B&H is a great store (I actually some of my PC parts from them), now that I know that they carry the phone I'm gonna go with them. They literally have everything tech related.
Sweet I get no sales tax, a $50 Gift Card, and a selfie stick...
Just bought mint condition 64GB version from Swappa for $440. Very happy with my experiences there, both selling and buying.
craighwk said:
Just bought mint condition 64GB version from Swappa for $440. Very happy with my experiences there, both selling and buying.
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Or you could have bought a brand new one with a 2 year warranty (1 year extended with many credit cards) for $10 more
I got mine off Amazon, $64 GB; standard price of $549, after taxes and whatnot it came to about $600; it's a bit more expensive, but I'm glad I paid the extra because Amazon is awesome, and I'm getting a replacement shipped because my wifi module died after I unlocked the bootloader (how does that even happen?).
Got mine from Best Buy for $449 and a $50 gift card.
I was there and I already planned on getting the 6P so why not.
Sent from my Nexus 6P using Tapatalk
I got my aluminum 64gb from Amazon for $394- plus tax. I.highly recommend Amazon
Sent from my Nexus 6P using Tapatalk
There are members here telling you not to buy from that Google Store purely because you can save a few bucks elsewhere. But I believe this is incorrect. The Google Store is the single best place to buy from even if it costs you a few extra dollars. Why? RMA's and returns. If you buy from Google and you have a legitimate problem with your phone all you do is tell them about it and they'll give you a replacement. No proof required, and very few questions asked. It's about as easy as it gets. Even if your phone is bent. If you buy from another retailer they'll generally do whatever they can to not provide you with a replacement. Those few extra bucks you might pay via the Google Store are well worth the peace of mind that comes with knowing you'll be taken care of if something goes wrong.
Heisenberg said:
There are members here telling you not to buy from that Google Store purely because you can save a few bucks elsewhere. But I believe this is incorrect. The Google Store is the single best place to buy from even if it costs you a few extra dollars. Why? RMA's and returns. If you buy from Google and you have a legitimate problem with your phone all you do is tell them about it and they'll give you a replacement. No proof required, and very few questions asked. It's about as easy as it gets. Even if your phone is bent. If you buy from another retailer they'll generally do whatever they can to not provide you with a replacement. Those few extra bucks you might pay via the Google Store are well worth the peace of mind that comes with knowing you'll be taken care of if something goes wrong.
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A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
Tech_User01 said:
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
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A bent phone is usually a manufacture defective one, and is covered under their return policy. Accidental/water damage is not manufacture defective, so it won't be covered. Simple as that.
It's called an RMA and almost all retailers do that for returned merchandise. Look at the situation from their POV: what would keep you from not sending the defective phone back once they sent you the replacement. Again, simple as that.
Tech_User01 said:
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
Click to expand...
Click to collapse
The bent phones aren't seen as accidental damage, there are many reports of these being replaced by Google with no questions asked. Of course you need to "front the money" as you put it. This is normal procedure when an advanced replacement is being provided to a consumer. Anyway, you're not actually being charged, they're not taking any money, all that's happening is you're authorising them to take the money in the case that you don't return the defective device. Do you really expect companies to just send products worth hundreds of dollars with no insurance against theft/fraud?
ttminh1997 said:
A bent phone is usually a manufacture defective one, and is covered under their return policy. Accidental/water damage is not manufacture defective, so it won't be covered. Simple as that.
It's called an RMA and almost all retailers do that for returned merchandise. Look at the situation from their POV: what would keep you from not sending the defective phone back once they sent you the replacement. Again, simple as that.
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It is simple. So simple I made sure to add it. Being told about a charge is something to know about. It wasn't mentioned. I mentioned it.
As for your question about what would keep someone from not sending a device back. I said nothing about it being right or wrong. You mention it like I did. I don't think it's wrong. Inconvenience for sure, especially if you didn't do anything wrong and it's not your fault. But I know some people would not return the defective device. Integrity for some would make them return it. As for others, some would not and that's almost certainly the reason multiple companies do that exact thing (charge up front).
---------- Post added at 11:43 PM ---------- Previous post was at 11:41 PM ----------
Heisenberg said:
The bent phones aren't seen as accidental damage, there are many reports of these being replaced by Google with no questions asked. Of course you need to "front the money" as you put it. This is normal procedure when an advanced replacement is being provided to a consumer. Anyway, you're not actually being charged, they're not taking any money, all that's happening is you're authorising them to take the money in the case that you don't return the defective device. Do you really expect companies to just send products worth hundreds of dollars with no insurance against theft/fraud?
Click to expand...
Click to collapse
Again, telling those about the charge doesn't mean I think it's wrong. It wasn't mentioned. And being told about paying for the device again, even as a hold that will be returned is something that should be mentioned.
So I'm in the UK and i bought it on eBay, brand new in July from a seller in Sweden, it's been great but noticed yesterday that something internally has come loose and is moving about (maybe a camera component as it's in the top half)
The seller is giving me the silent treatment so far but i wondered if i would be returning it to them or direct to Oneplus? and where?
Tia!
You'll still be covered by Paypal, so get a claim in ASAP. Also, the IN2020 model is the Chinese variant, so won't be covered by warranty in the UK.
Yes this is what i thought regarding the CH variant, just went through the repair steps on UK oneplus site and looked like it was going to let me return it? didn't complete though as i haven't got a temp phone yet.
A PP claim would involve a full refund tho and i'm not sure i need to do that? Could maybe save some quids though as the 8pro is £70 cheaper now
deebo007 said:
You'll still be covered by Paypal, so get a claim in ASAP.
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PayPal will only cover a SNAD (Significantly Not As Described) claim if the fault was already there when the item was first received. It is not a warranty.
In this case the problem developed only a few days ago.
r3k0 said:
In this case the problem developed only a few days ago.
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Go PayPal buddy, UK will return it I would have thought, they won't have parts, my OnePlus 5 went to Czech Republic when RMA'd.
Could ask but why should you if it's faulty, you as the buyer are protected way more than the seller, I've learned this the hard way, even though I wasn't at fault
Ok well i requested a return with UK oneplus so will say what they say tomoz.
I mean what will be quicker though? I will have to return it before seeing my money back, then i have to buy another which will take close to a week to arrive, prob not a lot in it i guess? but i suppose i could make the saving as well? :/
So looking at my paypal i bought this on 17th of June.
Which means i don't see any option for returning for a refund? Can't see it on paypal or ebay.
Do i have to contact paypal?
r3k0 said:
So looking at my paypal i bought this on 17th of June.
Which means i don't see any option for returning for a refund? Can't see it on paypal or ebay.
Do i have to contact paypal?
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Afaik theres a 6 month fair usage policy globally for goods bought.. Not sure if they have to adhere to this but I'd have thought so.
You don't expect things to go wrong that soon. So you should have a case.
Tbh though they may just fix the device lol (OnePlus I mean)
There are only two valid scenarios for claiming through PayPal - Item Not Received (INR) or Significantly Not As Described (SNAD). Neither of these are true in this case (the phone was received, and was working when it was received), so there is no valid claim against PayPal.
Had the phone been bought from a UK-based seller, then the contract would have been with that seller and they would have been responsible for repair or replacement. I have no idea what the situation is in Sweden, but they may have similar legislation.
The OP may be lucky, and OnePlus UK might repair/replace (although there's no legal obligation on them to do so), but if not then any responsibility sits with the (Swedish) seller of the phone.
r3k0 said:
So I'm in the UK and i bought it on eBay, brand new in July from a seller in Sweden, it's been great but noticed yesterday that something internally has come loose and is moving about (maybe a camera component as it's in the top half)
The seller is giving me the silent treatment so far but i wondered if i would be returning it to them or direct to Oneplus? and where?
Tia!
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Wait. So this isn't just the image stabilisation module? Because I feel something loose when I shake my phone too...
feld719 said:
Wait. So this isn't just the image stabilisation module? Because I feel something loose when I shake my phone too...
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Don't think so... pretty sure mine never had anything moving in it? Can some other 8 Pro owners give there's a shake and confirm it doesn't resemble a baby rattle please
And thanks for all the help and responses chaps, eBay user still not replied so still waiting to hear back from OPUK, so we will see and i will keep this thread updated
r3k0 said:
Don't think so... pretty sure mine never had anything moving in it? Can some other 8 Pro owners give there's a shake and confirm it doesn't resemble a baby rattle please
And thanks for all the help and responses chaps, eBay user still not replied so still waiting to hear back from OPUK, so we will see and i will keep this thread updated
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Does the rattle decrease when the camera is on?
feld719 said:
Does the rattle decrease when the camera is on?
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Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
r3k0 said:
Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
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Yep mine does it.
Was reading about it here some of the samsung forums https://www.bing.com/search?q=phone...8eda50e86fc85f51&pglt=547&FORM=ANNTA1&PC=U531
Honestly I can't remember if mine always did it or not.
Dang, seems fairly common across diff phones then... :/
I have dropped mine a few times while in a decent case so no signs at all from drop damage but maybe this is what dislodged it? They are prob originally held in place with double-sided sticky tape like a lot of components in phones... Whack!!
Philip said:
There are only two valid scenarios for claiming through PayPal - Item Not Received (INR) or Significantly Not As Described (SNAD). Neither of these are true in this case (the phone was received, and was working when it was received), so there is no valid claim against PayPal.
Had the phone been bought from a UK-based seller, then the contract would have been with that seller and they would have been responsible for repair or replacement. I have no idea what the situation is in Sweden, but they may have similar legislation.
The OP may be lucky, and OnePlus UK might repair/replace (although there's no legal obligation on them to do so), but if not then any responsibility sits with the (Swedish) seller of the phone.
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If someone buys something from via PayPal and it goes wrong a few weeks / months later, there's no case to answer?? That cant be right..
---------- Post added at 09:18 PM ---------- Previous post was at 09:17 PM ----------
r3k0 said:
Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
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They all do if mate. It's normal
dladz said:
If someone buys something from via PayPal and it goes wrong a few weeks / months later, there's no case to answer?? That cant be right..
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You are buying a phone from a Seller. All that PayPal are doing in that transaction is acting as the payment processor. As part of their service, they offer protection to the Buyer against (1) Item Not Received (you pay for the phone and nothing arrives) or (2) the item being Significantly Not As Described (you receive a phone with a broken screen, or you pay for an 8 Pro and you receive an 8, or even an empty box).
They do not offer a warranty - if the item arrives, and it is as described, then PayPal's liability ends at that point.
Any warranty issues (i.e. the phone having problems some time after arriving) are the liability of the Seller and have nothing to do with PayPal. (In some cases the manufacturer will offer an additional warranty and will repair an item directly, but that's a goodwill offer on their part, not a legal obligation).
The complications in this particular case are that (1) the Buyer is in the UK and the Seller is in Sweden, (2) the Seller is not being responsive, and (3) the Buyer has admitted to having dropped the phone a number of times.
Philip said:
You are buying a phone from a Seller. All that PayPal are doing in that transaction is acting as the payment processor. As part of their service, they offer protection to the Buyer against (1) Item Not Received (you pay for the phone and nothing arrives) or (2) the item being Significantly Not As Described (you receive a phone with a broken screen, or you pay for an 8 Pro and you receive an 8, or even an empty box).
They do not offer a warranty - if the item arrives, and it is as described, then PayPal's liability ends at that point.
Any warranty issues (i.e. the phone having problems some time after arriving) are the liability of the Seller and have nothing to do with PayPal. (In some cases the manufacturer will offer an additional warranty and will repair an item directly, but that's a goodwill offer on their part, not a legal obligation).
The complications in this particular case are that (1) the Buyer is in the UK and the Seller is in Sweden, (2) the Seller is not being responsive, and (3) the Buyer has admitted to having dropped the phone a number of times.
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Ah @ 3
that changes things.
fair enough, tbh i've had my fair share of crap as a seller with paypal, they're not the best customer service i've ever had lets put it that way.
Anyway, i think he'll get it sorted via RMA in the uk tbh, i think it'll work.
Or it'll be too late by the time they've fixed it.
Ok, so is dropping it from say 1 to 2 foot is not part general use? Obviously I'm not going to declare this so really it shouldn't be an issue.
I agree that Paypal don't really have a part of this, but if they offer reimbursement/guarantee on this sort of thing then yes i will take them up on that but I'm not going to push it.
Just waiting to hear back from Oneplus...