Database Users

I dont understand adorama Return Policy

It says they wont let you return notebooks or computers, but they have the tablet under notebooks? I have one here that I would like to open and inspect to compare with my amazon tablet, which ever one has "less issues" I would like to keep... but I dont know if I should open the adorama transformer?? Any help...

Call Adorama. Tell them that it will be a gift. If my dad does not like it (1. opened; 2. unopened), can I return it?
If the policy is as you state, whether opened or not, you might NOT be able to return.

Same policy on TigerDirect.
Once you get it you cannot return it for a refund, unless you refused the original delivery. All RMA issues have to be dealt with ASUS directly.

Tsk tsk tsk. ALWAYS research return/refund policies when buying anything... especially electronics.
Regardless, just return the worst one to Amazon. They don't check for serial numbers or anything. I returned my Walmart TF to Newegg and vice-versa without any issues. The UPC code is the same.

akarol said:
Tsk tsk tsk. ALWAYS research return/refund policies when buying anything... especially electronics.
Regardless, just return the worst one to Amazon. They don't check for serial numbers or anything. I returned my Walmart TF to Newegg and vice-versa without any issues. The UPC code is the same.
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^^^ and this is the reason some sites don't take returns

lqaddict said:
Same policy on TigerDirect.
Once you get it you cannot return it for a refund, unless you refused the original delivery. All RMA issues have to be dealt with ASUS directly.
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I know everyone says this about TigerDirect and i think it even says so on the website. But when I called them and told them all my issues and asked to just to just get my money back. They gave me no issues. Instantly emailed me the return label, paid for by them, and a few days later I got my money refunded too. I think I might have just gotten very lucky and got a great rep though, becuase my other times calling about the same issues I got a bunch of bs and run around. So i think if you really try the reps can do anything they want for you. haha
Sent from my Transformer TF101 using Tapatalk

ill call them tomorrow... if that's the case I will never buy from them again... and ill return the amazon one..

Thremix said:
It says they wont let you return notebooks or computers, but they have the tablet under notebooks? I have one here that I would like to open and inspect to compare with my amazon tablet, which ever one has "less issues" I would like to keep... but I dont know if I should open the adorama transformer?? Any help...
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Ok no offense, but you are exactly the reason WHY there are those kinds of return policies in the first place. I'm dead serious. Returns are expensive for retailers. They are bad enough when there are legit reasons for the return but when people do stuff like what you are attempting it's fraudulent in my opinion. Stores don't exist to work like libraries where you check out an item play with it see if it has issues and then return it when you are done playing.
If people would stop doing things like what you are attempting return procedures would likely be a bit more lax and restocking fee's wouldn't exist. Businesses are in business to make money, shocking i know. And returns are not profitable.
What you should be doing is taking any build quality issues up with the manufacturer NOT the retailer. They didn't make it and shouldn't be suffering a loss so you can play "which one will i keep". As a business owner myself i can spot people like yourself a mile away and i usually direct your business elsewhere, customers like that just aren't worth the trouble.

swampthing1117 said:
Ok no offense, but you are exactly the reason WHY there are those kinds of return policies in the first place. I'm dead serious. Returns are expensive for retailers. They are bad enough when there are legit reasons for the return but when people do stuff like what you are attempting it's fraudulent in my opinion. Stores don't exist to work like libraries where you check out an item play with it see if it has issues and then return it when you are done playing.
If people would stop doing things like what you are attempting return procedures would likely be a bit more lax and restocking fee's wouldn't exist. Businesses are in business to make money, shocking i know. And returns are not profitable.
What you should be doing is taking any build quality issues up with the manufacturer NOT the retailer. They didn't make it and shouldn't be suffering a loss so you can play "which one will i keep". As a business owner myself i can spot people like yourself a mile away and i usually direct your business elsewhere, customers like that just aren't worth the trouble.
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I disagree. Online retailers need to know that people are not able to "try" things out before purchasing like a B&M. For example, recently, I bought $300 worth of sunglasses to see which pair fit my face/style. I will mail back the ones that I did not select.
Why should it be different with electronics? No major B&M electronic retailer has restocking fees anymore except Sears. I'm sure that will end eventually. For me, I will not shop at a place that has a fee when it comes to small electronics (handheld devices, phones, etc.).

Don't worry, OP. No one is getting a free lunch from Amazon either.
Just saw this on AMAZON TF101 SPECS section:
Amazon.com Returns Policies: You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Of course, Amazon would be flexible about a defect (vs DOA), and be more flexible than to people who say, "I just did not like it. Wasn't what I expected."

I love my TF and I am keeping one.. I just put one on craiglist for $415 I think thats a fair price.. I am not "making" any money but that was never the point.. I just wanted to make sure I got a good one... they both are great with very little light leak, they both have the unbalanced sound but I see there is a fix for this already, so some one is gonna get lucky and get a transformer locally at cost, with no tax! lol

Not to be too legalistic but as far as I know no merchant through the use of any policy or provision can excuse themselves from the obligation of selling merchandise that is fit for its intended purpose.
If I sell you a toaster that does not toast, a knife that does not cut or a tablet that bleeds light out of the sides of the screen you have a pretty good case to demand full reimbursement.
Anyone can put up a sign "All Sales Are Final" or "Absolutely No Returns" or whatever they like but store policies never ever under any circumstances allow for a seller to commit fraud. If you tell the people that you gave the money to that the item does not work as promised through their onsite advertising (i.e. no mention of unequal sound or screenshots that do not show light bleed) you are entitled to cancel the sale since they took your money and did not give you the promised goods in exchange. You not obligated to let them try again, charge you a restocking fee, give you store credit or anything else.
Obviously I'm not a lawyer so you're mileage may vary. But I have found by plainly stating that the product in question is not fit for its intended purpose and as such I would like a refund yields a mostly desirous result. If the retailer held firm I would then call my credit card company and then worse case small claims.
The key is to keep saying unfit - unusable - not as advertised. Technical terms can cause subjective analysis while those three are pretty clear and can be elaborated on but not replaced (i.e. it's unfit because I bought it listen to music but one speaker is louder than the other, it is unusable because I bought it to view photos but the screen bleeds lights from the sides, etc.).
I'm sure they will help you regardless but no reason to bow down to some internet verbiage that outright dismisses their obligations under most state laws. As far as I am concerned a product received in unadvertised condition is DOA. Might as well be a brick if it doesn't do what it's supposed to do how it's supposed to do it.

Thremix said:
It says they wont let you return notebooks or computers, but they have the tablet under notebooks? I have one here that I would like to open and inspect to compare with my amazon tablet, which ever one has "less issues" I would like to keep... but I dont know if I should open the adorama transformer?? Any help...
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Best thing is to email me directly with your order number: [email protected]
BTW the returns policy as it relates to certain items is set by the manufacturers not by Adorama.
If an item in this category is found to be faulty or damaged on arrival it will be covered under the manufacturer warranty - but needs to be returned directly the manufacturer.
Helen Oster
Adorama Camera Customer Service Ambassador

Hey guys and gals, say hi to Helen. (Hi Helen, been a while since I've seen you around the internet.) She is one of the many reasons I like to use Adorama. How many companies have you seen that are this proactive? (I've heard Asus is active here too. That was an extra selling point for the TF for me.)
I usually deal with them for camera gear and they are very good about returns. Looks like their laptop policy is a wee bit different but I guess we now know why.

chimphappyhour said:
Hey guys and gals, say hi to Helen. (Hi Helen, been a while since I've seen you around the internet.) She is one of the many reasons I like to use Adorama. How many companies have you seen that are this proactive?
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Hi! That's good to hear!

Asus repair facility scratched my transformer

I sent my Transformer RMA for repairs, I received it back after 23 days!, with a 3 inch scratch on the plastic back. There is a gouge in the metal bezel, that I can see and feel, extending from there is a long scratch. This is the most frustrating "toy" I've ever purchased. Dust under the screen, an unsealed screen (gap between the glass and rubber strip), a charger that would not charge the unit (not to mention the cable is so short) and now they damage it.
I was told to take pictures of the damage and send them to ASUS customer care. I don't want to send it for repair again, especially not at my expense. On the other hand, if they agree to replace it, what are the odds of actually getting one that works, and was built, correctly.

This would be funny if it weren't so sad.
I had predicted this and now I'm further convinced they're going to mess up my unit.
Great, just great. I guess with Asus your only choice is to live with the problem. Never ever send it in for repair.

I was under the impression they weren't even repairing your unit but just giving you a refurb one.
You probably got someone else's toy that happened to be scratched to ****.
sassafras

Crap happens. The techs are only human.
I had a Canon DSLR whose sensor was scratched while in repair. When I got it back I called them up and explained the problem. Canon immediately had me send it back and fixed it quickly. Hopefully Asus will do the same.

CheyenneDonna said:
I sent my Transformer RMA for repairs, I received it back after 23 days!, with a 3 inch scratch on the plastic back. There is a gouge in the metal bezel, that I can see and feel, extending from there is a long scratch. This is the most frustrating "toy" I've ever purchased. Dust under the screen, an unsealed screen (gap between the glass and rubber strip), a charger that would not charge the unit (not to mention the cable is so short) and now they damage it.
I was told to take pictures of the damage and send them to ASUS customer care. I don't want to send it for repair again, especially not at my expense. On the other hand, if they agree to replace it, what are the odds of actually getting one that works, and was built, correctly.
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Where did you get your TF from? Amazon? If, so call them up and asked them if they could help you out with an exchange? Did you use Amex for this purchase? If so see what they said. I would go back to ASSus if the first two dont work out.

I had a Canon DSLR whose sensor was scratched while in repair. When I got it back I called them up and explained the problem. Canon immediately had me send it back and fixed it quickly. Hopefully Asus will do the same.
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You hope too much. That's Canon. This is Asus.
Crap happens. The techs are only human.
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No, unacceptable. Spilling a drink is "only human", they should be smart enough to know whether they can fix a ****ing $400.00 device without unnecessarily gouging it on the back.
If they can't do it without ****ing it up they could always issue a replacement like they should be doing. They decided it would be "better" to use a putty knife, tear this thing apart and hopefully put it back together. That's no accident, that's stupidity.
The truth is we purchase a brand new item and it goes back within weeks of purchase for a refurbished POS. We're actually paying a premium to pay for this refurbished POS when you factor in the return shipping they charge you. $400.00 is no longer such a good deal.

dazz87 said:
Where did you get your TF from? Amazon? If, so call them up and asked them if they could help you out with an exchange? Did you use Amex for this purchase? If so see what they said. I would go back to ASSus if the first two dont work out.
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Unfortunately I got it from Newegg, but I always use American Express. If I can't get Asus to replace it then I will call the credit card company. I do understand things happen, however, when you pay for a new device and get a damaged deviceback from the repair facility there is a problem.

Only bother if the credit card company is willing to issue you a refund of their own. Some credit cards come with policies like this that will even pay for broken televisions.
Don't however, do a chargeback to Newegg. They'll ban you and anyone with your address from shopping with them for life (or until you pay how much was taken due to the chargeback).
I'm sure if you own a house that a "Newegg address ban" will hurt your real estate investment price because well, nobody wants to live in a house that can't receive packages from the egg.

American Express has a great plan attached to it. Any item, purchased in full, with American Express has a 90 day protection - if you lose, have stolen, or damage the item it will be replaced (or repaired); plus your warranty is extended by 1 year. If the item repair cost is close to the original price they generally just refund the entire, original cost.

CheyenneDonna said:
American Express has a great plan attached to it. Any item, purchased in full, with American Express has a 90 protection - if you lose, have stolen, or damage the item it will be replaced (or repaired); plus your warranty is extended by 1 year. If the item repair cost is close to the original price they generally just refund the entire, original cost.
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Yea, amex extended warranty kicks arse. I once got 1600 back for a laptop I had owned for over 3 years. they add an extra year onto whatever warranty you buy, i bought the 3 year from dell. I got all of my money back including what i spent on the extended warranty in the first place.

CheyenneDonna said:
American Express has a great plan attached to it. Any item, purchased in full, with American Express has a 90 day protection - if you lose, have stolen, or damage the item it will be replaced (or repaired); plus your warranty is extended by 1 year. If the item repair cost is close to the original price they generally just refund the entire, original cost.
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they also have this protection which you get a max amount of $300.00 if you are not happy with your purchase. I wondering do you have to send you tf to amex in order to get the credit? Also is amex going after the merchant for you 300.00 or its came from amex? I don't think its worth it if either amazon or neweggs ban ya ass for life....

Really?? A business bans someone for taking advantage of their legal rights? I've never bought anything from a place that requires the surrendering of my consumer rights and if Newegg does this I truly doubt I ever shall even consider them! Not to mention if this is the case, share that nugget of information with everyone I know.

skeeterpro said:
Really?? A business bans someone for taking advantage of their legal rights? I've never bought anything from a place that requires the surrendering of my consumer rights and if Newegg does this I truly doubt I ever shall even consider them! Not to mention if this is the case, share that nugget of information with everyone I know.
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It is your legal right to take back the money paid to them through your credit card company. It is THEIR legal right to ban you for practically stealing from them.
It goes both ways.

CheyenneDonna said:
American Express has a great plan attached to it. Any item, purchased in full, with American Express has a 90 day protection - if you lose, have stolen, or damage the item it will be replaced (or repaired); plus your warranty is extended by 1 year. If the item repair cost is close to the original price they generally just refund the entire, original cost.
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In the market for a new credit card - is this true of any American Express card? Our just one of their particular cards?

I don't condone perpetuating fraud for returning frivolously perfectly good items, really. But to retaliate on an unwitting consumer who got a DOA item (condition unbeknownst to the business, of course) who only wishes to enjoy a working purchase it is, at the least, reprehensible IMO. At the very least, highly discouraging to potential repeat business.

Pisugtooq said:
In the market for a new credit card - is this true of any American Express card? Our just one of their particular cards?
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Any card would do. I got the blue verison which I believe is the lowest card and they offer me the same ext warranty.

Hmmmm.
I sent my TF 32gb to the repair center in California after having it for two days because the left speaker was barely working. About three weeks later I got it back. Everything works great. Plus, no damage. The replies on here got me wondering if I got 'my' unit back. There was a new warranty card in with tablet along with the other papers. So I compared warranty cards. I didn't get mine back. I hope what I did get back was a new one. Guess I will never really know.

bluecnc said:
I sent my TF 32gb to the repair center in California after having it for two days because the left speaker was barely working. About three weeks later I got it back. Everything works great. Plus, no damage. The replies on here got me wondering if I got 'my' unit back. There was a new warranty card in with tablet along with the other papers. So I compared warranty cards. I didn't get mine back. I hope what I did get back was a new one. Guess I will never really know.
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Damn, wish mine went to California instead of Texas. You could check your S/N # on the new tablet against the rma # on their site. How did you end up sending it to the repair center in Cali?

I called the Asus phone number on the warranty card and got an RMA number with the Fremont, CA address. That's it. I think it may be one of their corporate centers.

I don't think it really matters where you call. They route you based on which facility is closer to you or maybe which one leads to an optimal schedule based on load balancing. They're not going to send 800 repairs to Cali and leave the Texas facility empty, nor are they going to ask someone in NY to send to Cali at $25.00 shipping when Texas is closer.
I have a question for you bluecnc. You said you got a new warranty card. What did you send in? Did you send in everything including the box, warranty cards and pamphlets? What exactly did you get back in return?

Dispute ebay purchases because Google publicly admitting the product is faulty?

What do you guys think about disputing any Nexus Q ebay purchases due to the fact Google has killed it.
"not as described" as it is buggy and hardly works for me. Plus since google has publicly stopped selling it its obviously a broken item.
Think ebay would give me a refund for both devices if I dispute the purchase?

sbeckett said:
What do you guys think about disputing any Nexus Q ebay purchases due to the fact Google has killed it.
"not as described" as it is buggy and hardly works for me. Plus since google has publicly stopped selling it its obviously a broken item.
Think ebay would give me a refund for both devices if I dispute the purchase?
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You should be banned for even posting anything like this. You bought the Nexus Q with the information that was released so live with it, why should the person selling it lose the money you paid?
Google did not call it broken, the issue is that they realize the functionality is too limited for the price point.

sbeckett said:
What do you guys think about disputing any Nexus Q ebay purchases due to the fact Google has killed it.
"not as described" as it is buggy and hardly works for me. Plus since google has publicly stopped selling it its obviously a broken item.
Think ebay would give me a refund for both devices if I dispute the purchase?
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Haha, you're a piece of garbage.

Deleted as read the reply wrong.

Why am garbage? Google obviously agrees with me.
They took a product that doesn't work most of the time and is overpriced and made it free. I have two of them + 4 android devices and the Nexus Q does not work most of the time!
The didn't want to deal with all of the returns or bad publicity.
Why would you return something that doesn't work if it was free?
But if you purchased something for a premium your really quick to return it when it doesn't work.
I love google and google products. They really did save some face by giving away these devices.
I escalated both ebay purchased and am waiting 72 hours for decision. Pretty much I did buy something that doesn't work as advertised and has pretty much been recalled by Google. The sellers should of accepted my return, but they did not. Will report back on outcome of dispute.

So would you be raising these claims if Google hadn't decided to prolong the release of their Nexus Q product? Somehow, I don't think so.
You bought them and it's not the sellers fault that you bought them; Google hasn't even said that the Q is 'broken'.
You are just going to have to suck it up, sorry.

I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....

Ebay was wrong on this one. I hope someone deletes this topic..Shame

Caveat Emptor
sbeckett said:
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
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You really should know what you are buying before you buy it. In cases like this especially! If you are not willing to get into the weeds and hack the Q, you should not have bought two of them handed out at a developer conference specifically to be hacked!

Google does not agree with you that there is anything wrong with the device. Noone wanted it yet for the price or were smart enough to wait and see how the development community panned out before they ordered one. Anyone that ordered one especially off of ebay knew exactly what they were getting. They graciously offered those that pre ordered it for free to generate publicity. If you do not want what they offered you should not have ordered it.
Sent from my Galaxy Nexus using xda premium

I sure hope you get negative feedback for what you did. The sellers didn't misrepresent anything, and you probably purchased their "new unopened" nexus q's for less than msrp ($300), used them a few days, decided you would wait until they have more features after trying them out and now you are returning them. Now the sellers can't sell them as new since they have been used by you.
This is pretty much just like you bought something at a yard sale or craigslist, tried it out for a few days and now want a refund. "Buyer Beware", you should have researched more or decided to not take a chance and be an early adopter instead of screwing over a couple of people on ebay...
sbeckett said:
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
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Click to collapse

Boo this man!
sbeckett said:
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=76p_ncbffCE

sbeckett said:
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
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Click to collapse
Ebay's decision is based on various factors. That being said, your case sounds to me is more of a Buyer's remorse than inaccurate description of an preview device (which will not be refunded if it is buyer's remorse).
I guess the seller did not responded ebay's request for providing evidence fully or timely therefore you get this one easy. It won't be so lucky next time. I dealt with buyers like you before. All I need was to list all the evidence that shows it is buyer's remorse but not seller's fault and ebay rejected buyer's request last time.
You got lucky this time. I think the seller did not bother or was not aware such refund request or did not take it seriously to contend.

Remind me to never do any transactions with the OP

What a piece of crap. I hope the OP trips and falls and his Q goes up his a$$.

Wow. Some people these days. Bogus and garbage claim. Smh

If you are buying a Note 10.1, save yourself some money

Since the 10.1 2014 launched I knew I was going to buy one, I wanted to find a good deal on it though. I got my Black 32GB for $480 shipped! $120 off retail ain't bad.... :good:
What I did:
Go to Amazon and select the Black 32GB, there will be Used ones listed below. Amazon Warehouse is selling "Open Box" ones for $533 in "Good" condition. I looked for one that had the description that said: "Packaging may be damaged" as the only disclaimer. Then during checkout, apply for the Amazon Rewards card and they will give you a $50 gift card instantly that you can apply to the order. You don't even have to use the Amazon card, you just have to apply for it. Free money! I had it shipped with Free 2 day Prime shipping and when it arrived it looked like it never was used. The box had a couple rips on it, thats it. The tablet is in perfect condition.
For my money, I think you can't go wrong.
Thought I would share the love

If I'm goon NH to open a credit card is rather open one that hat gives me a XXX amount of money as a sign up bonus.
Just saying that's another option.
Sent from my SM-P600 using XDA Premium HD app

yeah I was wondering the same thing OP...
But I always think the ones that were sent back had some problem(right?!)
when the are sent back, does Amazon look into them and like restart and fix the item?! or they just put it in a box and send it to us? is it what's called refurbished?!
anyway another option for me is to wait for black friday...this tablet is a must have for me...so will get it one way or another

Deal Alert
Check out Ebay if you are looking to get one.
ww.androidpolice.com/2013/11/07/deal-alert-galaxy-note-10-1-2014-edition-on-sale-for-569-99-on-ebay-daily-deals-free-shipping-and-tax-only-in-maryland
Rew

Rew482 said:
Check out Ebay if you are looking to get one.
ww.androidpolice.com/2013/11/07/deal-alert-galaxy-note-10-1-2014-edition-on-sale-for-569-99-on-ebay-daily-deals-free-shipping-and-tax-only-in-maryland
Rew
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Great find!
But a word of caution to anyone going the eBay route, Samsung will not honor their warranty unless you purchase the device from an authorized dealer.
If you're planning on tripping the KNOX counter with root though, you won't have to care.

alias747 said:
Since the 10.1 2014 launched I knew I was going to buy one, I wanted to find a good deal on it though. I got my Black 32GB for $480 shipped! $120 off retail ain't bad.... :good:
What I did:
Go to Amazon and select the Black 32GB, there will be Used ones listed below. Amazon Warehouse is selling "Open Box" ones for $533 in "Good" condition. I looked for one that had the description that said: "Packaging may be damaged" as the only disclaimer. Then during checkout, apply for the Amazon Rewards card and they will give you a $50 gift card instantly that you can apply to the order. You don't even have to use the Amazon card, you just have to apply for it. Free money! I had it shipped with Free 2 day Prime shipping and when it arrived it looked like it never was used. The box had a couple rips on it, thats it. The tablet is in perfect condition.
For my money, I think you can't go wrong.
Thought I would share the love
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Do you still receive all the perks? Thanks

swamks said:
yeah I was wondering the same thing OP...
But I always think the ones that were sent back had some problem(right?!)
when the are sent back, does Amazon look into them and like restart and fix the item?! or they just put it in a box and send it to us? is it what's called refurbished?!
anyway another option for me is to wait for black friday...this tablet is a must have for me...so will get it one way or another
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Not necessarily at all. It's like people that buy stuff at Best Buy. They just decide they don't want it and send it back. I have used mine a ton since I got it and it works perfect. So I don't know how it could be a bad one. It's not refurbished, that would have to be done by the manufacturer. This would be constituted as "open box".
harrisam11 said:
Do you still receive all the perks? Thanks
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This is a good point and opens up a new discussion. My theory: I think that people are being very dishonest and buying these tablets to simply get the free perks and then are returning them. I mean heck, you get $75 in free movies/music/apps! Mine when I got it still had all the Perks papers in the box. However, when I went to register on the site it said it was already registered. I opened a ticket with Samsung chat today and the rep said that in 2 days I should get an email from an elevated team that will give me the perks. I was very vague in my dialog. I simply said I bought it from Amazon and it would let me register the device on Samsung.com but would not let me register for the perks. He took all my info and left me waiting to hear from the other team. But I have a copy of the chat transcript that says I will get my perks in 2 days. I think they will have to honor that... In any case, I really don't care that much if I don't get them. Honestly all I wanted was this awesome tablet. And for the price I got it, it's a steal. If I get Perks too, then yay for me!
So you could def get lucky and buy one that the person didn't steal the Perks out of... A gamble I guess.

alias747 said:
Not necessarily at all. It's like people that buy stuff at Best Buy. They just decide they don't want it and send it back. I have used mine a ton since I got it and it works perfect. So I don't know how it could be a bad one. It's not refurbished, that would have to be done by the manufacturer. This would be constituted as "open box".
This is a good point and opens up a new discussion. My theory: I think that people are being very dishonest and buying these tablets to simply get the free perks and then are returning them. I mean heck, you get $75 in free movies/music/apps! Mine when I got it still had all the Perks papers in the box. However, when I went to register on the site it said it was already registered. I opened a ticket with Samsung chat today and the rep said that in 2 days I should get an email from an elevated team that will give me the perks. I was very vague in my dialog. I simply said I bought it from Amazon and it would let me register the device on Samsung.com but would not let me register for the perks. He took all my info and left me waiting to hear from the other team. But I have a copy of the chat transcript that says I will get my perks in 2 days. I think they will have to honor that... In any case, I really don't care that much if I don't get them. Honestly all I wanted was this awesome tablet. And for the price I got it, it's a steal. If I get Perks too, then yay for me!
So you could def get lucky and buy one that the person didn't steal the Perks out of... A gamble I guess.
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Make sure you check your gmail under the promotions tab. I thought some kind of funny business was going on with my tablet since I also got the "already registered" message when trying to claim my perks, but it turns out their page for it can be hit or miss (found lots of complaints online). Meanwhile the perks were sitting in my promo folder all along...

alias747 said:
Since the 10.1 2014 launched I knew I was going to buy one, I wanted to find a good deal on it though. I got my Black 32GB for $480 shipped! $120 off retail ain't bad.... :good:
What I did:
Go to Amazon and select the Black 32GB, there will be Used ones listed below. Amazon Warehouse is selling "Open Box" ones for $533 in "Good" condition. I looked for one that had the description that said: "Packaging may be damaged" as the only disclaimer. Then during checkout, apply for the Amazon Rewards card and they will give you a $50 gift card instantly that you can apply to the order. You don't even have to use the Amazon card, you just have to apply for it. Free money! I had it shipped with Free 2 day Prime shipping and when it arrived it looked like it never was used. The box had a couple rips on it, thats it. The tablet is in perfect condition.
For my money, I think you can't go wrong.
Thought I would share the love
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YOU MAY BE OVER LOOKING SOMETHING
Below is a copy of the Standard Limited Warranty and according to the warranty by purchasing it used you don't have a warranty.
So if it was registered........... There goes your savings as you now need to purchase a warranty.
I would buy an extended warranty with damage protection anyway because micro USB ports are known to be fragile and I would want to experiment with root. Still a savings though.
What is covered and for how long?
SAMSUNG ELECTRONICS AMERICA, INC. (“SAMSUNG”)
warrants that SAMSUNG’s devices and accessories
(“Products”) are free from defects in material and
workmanship under normal use and service for the period
commencing upon the date of purchase by the first
consumer purchaser and continuing for the following
specified period of time after that date:

vdc530 said:
Great find!
But a word of caution to anyone going the eBay route, Samsung will not honor their warranty unless you purchase the device from an authorized dealer.
If you're planning on tripping the KNOX counter with root though, you won't have to care.
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is there even a way for Samsung to know where you purchased it? You can technically say it's a gift and they would have to cover you

499 tax free for 16 MB model at Military Exchanges...got mine today, good stuff, except can't play with it until tomorrow...on a road trip right now.

Just an update, I got an email from Samsung today and I got my perks! So I am not sure if the tablet truly was already registered for it or if the site was just having troubles but they sent me codes.
Sent from my SM-P600 using xda app-developers app

Be careful I bought one of these last week and it didn't have an s pen. A bit ticked off but amazon gave me credit to buy an s pen at my local store. There's 2 very minor scratch on the bottom but not very noticeable unless you really look. Also some light bleed. Otherwise the tablet is fine. Considering it has some scratch I would assume it was a returned used unit. Still not a bad deal but I'm a bit concerned. I was able to register the device so I'm good with warranty coverage I assume.
Sent from my SM-N900T using Tapatalk

does anyone know if big retail stores(bestbuy,target etc) have discounts for Black Friday or Cyber Monday?! anything for GN 10.1 2014 edition?

aznmode said:
Be careful I bought one of these last week and it didn't have an s pen. A bit ticked off but amazon gave me credit to buy an s pen at my local store. There's 2 very minor scratch on the bottom but not very noticeable unless you really look. Also some light bleed. Otherwise the tablet is fine. Considering it has some scratch I would assume it was a returned used unit. Still not a bad deal but I'm a bit concerned. I was able to register the device so I'm good with warranty coverage I assume.
Sent from my SM-N900T using Tapatalk
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Yeah I hear ya, that's why I looked for one that only had the description that said the packaging was damaged. They were right on, my tablet is perfect. Minimal light bleed and not a scratch on it. I think that all units are going to have a little light bleed, its just the nature of the beast. The missing s-pen is a fluke I'm sure.
I am assuming the same things about warranty, they would never know if I bought this used if I am the first one to register it... So warranty should be fine

Project Fi Device Protection $5/month - ugh are you kidding me?!?

So I went with the optional $5/month Project Fi "Device Protection" when I bought my 128GB Pixel XL.
Then I dropped the phone and broke the back glass, which is apparently impossible to replace because the glass isn't available anywhere unless you want to pay someone like $150 to replace it for you. It's not a DIY option, you can't buy the glass.
So I decided to use my Device Protection which has a $100+ deductible.
But the thing is, they will ONLY replace your phone if they can first place a hold on your credit card for the full price of the phone.
You cannot simply send them the phone, then wait for them to send you a replacement back.
They ONLY do the advance replacement where they send you a phone and THEN you send them your old phone.
Not everyone has $900 freaking dollars available in credit or in their bank to allow for that hold to be placed.
WTF kind of stupid policy is this.
Sorry to vent but I feel this is something folks should know about before buying from Project Fi instead of through Google themselves, where my replacement would have gone though a different company with more relaxed replacement policies.
Ugh.

Googles logistics are terrible. Thats why they will never be a feasible replacement for brick and mortar carrier stores if they don't make some changes.

If they send a phone before you send one back, most companies put a credit hold on it. I have had that policy applied many times most recently when my wife had a replacement done on a Motorola/Lenovo product. It sucks, but it is standard procedure.
Sent from my Pixel XL using Tapatalk

ahent said:
If they send a phone before you send one back, most companies put a credit hold on it. I have had that policy applied many times most recently when my wife had a replacement done on a Motorola/Lenovo product. It sucks, but it is standard procedure.
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That's not the problem, Man.
The problem is that is their ONLY available method.
They refuse to let you ship them the phone and then send you a replacement AFTER they receive delivery of your phone.
So, it's either have $900 burning a hole in your pocket (CC or bank account) or you don't get to warranty your phone.

The $900 CC thing can't be that big a deal, I put very little on my cards and they give me large limits. The warranty company will remove the charges pretty quick (in my experience) so just make sure you don't do this the last week of your billing period and it's all good. Most people want a new phone pretty quick so it doesn't surprise me that this is their only option. I think with my wife's Moto we were given 2 options, the pay and swap and the send it to us and when we get around to it (4-6 weeks) we will repair it and send it back. So we really only had one option because waiting wasn't a viable option. Most places I have dealt with won't do the you send us one and we will send one back because it makes them liable for the phone so that's why they do the pay and swap.
Sent from my BTV-W09 using Tapatalk

That's not true.. I am I'm the process of Replacement where I am sending them the phone first then I will receive the replacement afterwards.. no credit card needed..

anwarlucas said:
That's not true.. I am I'm the process of Replacement where I am sending them the phone first then I will receive the replacement afterwards.. no credit card needed..
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Through Project Fi or Google Store?
Normal warranty or Device Protection plan?

Through store and normal warranty..
Edit: device is over heating..

Attached is the email..

They don't take the money, they just make sure you have it available in case you run off with the device. Even if it's at the end of your billing cycle. It remains pending and never hits your balance. Don't Make this a bigger deal than it is. Just get the new device, send back the old one and forget it. Personally I'd much rather do it that way than waiting while I have no phone.
Sent from my Pixel using XDA-Developers Legacy app

Email

anwarlucas said:
Email
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Yours is from the Google store, his is from project Fi, two different things.

Sorry.. didn't know there would be a difference in the process..

anwarlucas said:
Sorry.. didn't know there would be a difference in the process..
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yeah I bought the insurance/coverage through the store. ours was a one-time payment where his is a recurring charge.
I've claimed insurance through AT&T ('09 - Asurion), Sprint and Tmo (2010 - Asurion), VZW (2012 - Asurion) and none of them placed a hold on my credit card. I was a college student at the time and could barely afford the deductible. That's a terrible policy from Project Fi

In the exact same situation, i was with project fi at the time, but since i wanted to finance it (and keep insurnace on it if i switched) i bought it from the google store with protection. A little time goes by and (besides all the small problems my device has) i ended up putting a single crack in the back glass much like yours.
I called, and again same as you, they told me if i wanted to replace the device they would need to place a hold of 799 on a card. I barely ever keep money on my card, so this was unreasonable. they repeatedly told me that this was the only way the warranty exchange could work.
A few days later and an idea popped into my head "can they place a hold on the same card/account that i financed my phone with?". so i called and asked, only to find out there was indeed an alternative way to do the exchange, which was sending mine first then receiving the new one.

See, I'm in the exact opposite situation. I purchased my device through Verizon and I'm having some hardware issues, so I need a replacement. If I get the replacement from Verizon, they will ship the phone first and put a hold on the account until I send one back, but I might get a phone with 7.1.1+ on it therefore not being able to unlock it. So I went to Google, they will fix/replace the phone under warranty and get me an unlockable device. However, they will not send me a new phone until my phone has been received by them (I don't want to go a week without my phone, I own no other Verizon devices). They said that since I don't have an account for them to put a hold on, they cannot do the advance replacement. I offered to set up an account and give my credit card to place the hold on and they told me that they cannot create an account. It only gets created when you purchase the device.

bobby janow said:
They don't take the money, they just make sure you have it available in case you run off with the device. Even if it's at the end of your billing cycle. It remains pending and never hits your balance.
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No dude, it doesn't go through unless you have the $900 balance already available.
So if your credit card doesn't have $900 available credit, or your bank account doesn't have $900 available cash, then the "pend" doesn't go through and you're SOL.
Don't make it a bigger deal than it is?!?
Whatever.

CZ Eddie said:
No dude, it doesn't go through unless you have the $900 balance already available.
So if your credit card doesn't have $900 available credit, or your bank account doesn't have $900 available cash, then the "pend" doesn't go through and you're SOL.
Don't make it a bigger deal than it is?!?
Whatever.
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Not to mention after the fact those funds aren't accessible until they clear.

pcriz said:
Not to mention after the fact those funds aren't accessible until they clear.
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That's my assumption but I wasn't sure so I didn't include that factoid.
I wish I could say I have $900 on all my cards but with a huge mortgage, car payment and other stuff going on.... well, you know.

CZ Eddie said:
That's my assumption but I wasn't sure so I didn't include that factoid.
I wish I could say I have $900 on all my cards but with a huge mortgage, car payment and other stuff going on.... well, you know.
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Whether you have it or not it doesn't really change the absurdity of that being the option they offer when you are already paying for insurance and a deductible.