I'm considering purchasing the Epic Touch 4G from a nearby Sprint corporate store in order to be able to try the phone out for 14 days. The logic behind this is that my upgrade period starts in a few weeks, and it is my understanding that customers are limited to one return of a device purchased as an upgrade. In order to avoid losing my one return via the upgrade, I'd rather use the time before to try out the ET4G. There are three devices I'm interested in - ET4G, iPhone5 and Nexus Prime - and the return limit means I can't try them all out.
What I'm wondering, though, will my return of the phone purchased tomorrow prevent me from potentially returning a different phone purchased as an upgrade?
dead78 said:
I'm considering purchasing the Epic Touch 4G from a nearby Sprint corporate store in order to be able to try the phone out for 14 days. The logic behind this is that my upgrade period starts in a few weeks, and it is my understanding that customers are limited to one return of a device purchased as an upgrade. In order to avoid losing my one return via the upgrade, I'd rather use the time before to try out the ET4G. There are three devices I'm interested in - ET4G, iPhone5 and Nexus Prime - and the return limit means I can't try them all out.
What I'm wondering, though, will my return of the phone purchased tomorrow prevent me from potentially returning a different phone purchased as an upgrade?
Click to expand...
Click to collapse
So you want to purchase a phone at full price to try it out before returning it to use an upgrade to get a second phone, and then returning that second phone on the upgrade to get a third?
Jackalo said:
So you want to purchase a phone at full price to try it out before returning it to use an upgrade to get a second phone, and then returning that second phone on the upgrade to get a third?
Click to expand...
Click to collapse
that's certainly possible. a lot depends on how much I like the ET4G - I could decide I like it enough that once my upgrade kicks in, I'll just get that one and stick with it. but I'd like to know that I could try out multiple phones if I wanted to.
You could probably do that, but you would be royally ****ing the numbers of that store, especially the salesperson who sold the first one, which isn't fair to them. 2 returns means they would have to sell about two dozen phones without any more returns to get back to even on their goals. I would suggest buying the et4g used and trying it that way. Or you could buy it from telesales or sprint.com and return it in store. Just keep in mind the restocking fee. The only way around it is to return to your original device on or before the third day of use, which includes the day you buy it.
Sent from my SPH-D700 using XDA App
abhaxus said:
You could probably do that, but you would be royally ****ing the numbers of that store, especially the salesperson who sold the first one, which isn't fair to them. 2 returns means they would have to sell about two dozen phones without any more returns to get back to even on their goals. I would suggest buying the et4g used and trying it that way. Or you could buy it from telesales or sprint.com and return it in store. Just keep in mind the restocking fee. The only way around it is to return to your original device on or before the third day of use, which includes the day you buy it.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
ah ok, fair enough. I don't have a problem with paying the restocking fee, but I don't want to screw over the in-store salesperson. It's no both to me to order via telesales, so if you think that's the soundest approach, I'll just do that. Being able to return it to a corporate store at least means I can maximize the number of days I'll be able to test it out.
abhaxus said:
You could probably do that, but you would be royally ****ing the numbers of that store, especially the salesperson who sold the first one, which isn't fair to them. 2 returns means they would have to sell about two dozen phones without any more returns to get back to even on their goals.
Click to expand...
Click to collapse
Wait, what? That's not how goals work at our stores.
DiGi760 said:
Wait, what? That's not how goals work at our stores.
Click to expand...
Click to collapse
can you clarify whether doing what I described earlier would screw the sales staff in the store? would it be better to place the order by phone or online instead?
DiGi760 said:
Wait, what? That's not how goals work at our stores.
Click to expand...
Click to collapse
My math might be off because im not really trying to be exact, but if an rc wants to maintain a return exchange rate of less than 8% they can have one return or exchange for every 12 handsets sold. If they do 2 exchanges for a customer, it only gets worse. We had a lady swap 5 times over the summer and just murder one guy's numbers. Depends on how busy the store is ultimately. If the rep normally sells lots of handsets it wont matter too much. But a return from telesales or dotcom doesnt affect an individual salesperson. Hence why i suggested it. Just trying to remind everyone that reps are people too. You wouldnt want your boss to ride you all month because you exchanged 2 handsets for a guy I'm sure. That said, if your rep is a moron or a ****, who cares? Sprint would b better off without them anyway.
Sent from my SPH-D700 using XDA App
Sorry my response took so long. I forgot about this thread.
We do not have goals for return percentages at our stores, just for the net new activations and upgrades at the end of the month. Obviously we want to get people into the right phone the first time, but there are so many people that want to try different phones before deciding that it really isn't fair to punish the salesperson when the customer is the one causing us a problem. We do have a limit of 1 customer satisfaction swap per activation/upgrade that helps us limit frivolous swaps.
Of course, our stores are not corporate stores, but we are a platinum level preferred sprint dealer.
Why not wait for all phones to come out & test them at the store then pick the one you like play with at home & if you don't like it bring it back for one you want you got 14days to return it!
Sent from my Nexus S 4G using xda premium
Killasmoke said:
Why not wait for all phones to come out & test them at the store then pick the one you like play with at home & if you don't like it bring it back for one you want you got 14days to return it!
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
Best idea. If u get the SGSII now how can u compare it to the the prime and iphone if they aren't out yet.
Sent From My Evo Killer!!!
abhaxus said:
You could probably do that, but you would be royally ****ing the numbers of that store, especially the salesperson who sold the first one, which isn't fair to them. 2 returns means they would have to sell about two dozen phones without any more returns to get back to even on their goals. I would suggest buying the et4g used and trying it that way. Or you could buy it from telesales or sprint.com and return it in store. Just keep in mind the restocking fee. The only way around it is to return to your original device on or before the third day of use, which includes the day you buy it.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
I was wondering why they hate me at the Sprint store. I was eligible so I went in and got a Epic Touch. I HATED how it felt in my hand. If I'm holding something larger than my hand then it better have a nipple on it. Anyway, I figured I could get used to it but the LOS killed my love of this beautiful device. I returned it for a Photon. About the same size as the Epic. A little lighter and bigger screen. Great radio and battery but the core apps (Email/Contacts/Calendar) all suck IMO. Returned that too. Salesrep barely talked to me. Now I know why.
I really wish they had a phone lounge where their longtime customers could sit down with a real phone with service and not tethered just so we can take it thru its paces.
FYI: I am back on my Epic. Poor radio, short battery but great phone.
(With Swype I never use the keyboard though)
Why not just spend the extra time researching on XDA, then go to a Sprint store to play with it for a few hours to see whether you will like it or not. IMHO spending the time to set up your phone, activation etc etc, driving to the store aren't worth the hassle if you are already considering returning it.
dohturdima said:
Why not just spend the extra time researching on XDA, then go to a Sprint store to play with it for a few hours to see whether you will like it or not. IMHO spending the time to set up your phone, activation etc etc, driving to the store aren't worth the hassle if you are already considering returning it.
Click to expand...
Click to collapse
30 minutes to have a phone at home for 2 weeks vs. spending "a few hours" in a Sprint store? I think I'll take the former.
anyway, it's pretty safe to say the iPhone is off this list since it's completely pointless. I like the ET4G a lot but the bottom line is that Sprint can't deliver service on a level that would really support these devices let alone justify the expense of a new phone. I think I'll just stick with my Epic.
my advice is to go to nebraska furniture mart they discount the rebate at the register and you wind up paying alot less
Related
u too?
WTF?!
This is google's solution to lack of demand? Ok, let's hit a prime retail outlet and only give them 30 phones per store. Suuuuure. That's gonna work.
All u do is tick me off.
I can't even get an online order to process because it keeps erroring out through tmobile. Seriously?! WFF.
Lol you think 30 phones is bad? Because the majority of stores near me don't activate tmo they only had 4 and even showing up early I was the first in line to not get one. Caller me back because the guy in front of me didn't know that there's no 3g on att. Then the phone had a big screen defect. Luckily after BB computer wouldn't allow a return and having to drive 25 miles to a store that had one, the employee there figures out how to bypass it and get me a new one. So far perfect! Hang in there... went through 8 vibrants, four mt4gs and on my second nexus. You should just order it online, and save the hassle of having to deal with the store. Don't know why no one informed beat buy employees how to handle this phone.
Sorry didn't see you couldn't order
Sent from my Nexus S using XDA App
The first Nexus fell on its face so this may have been a safety measure. Best Buy was a poor choice in my eyes since they are not a full tmobile supporter. I don't get why they got the exclusive over the carrier themselves.
ive waited a total of 10 hours or more on the phone (on hold) with bestbuy.
what's wrong with this picture?
I don't understand actually, I mean in Boston the store had only 4 devices. I one of the 4 who got one . Why don't Google throw more phones? overstock is better than no stock at all. Was it a rush to catch the holidays? It doesn't make sense either, because if you want to sell for the holidays you want to sell larger number than this.
Least we could grt rewardzone points!
I only waited in line for about 30 minutes at the Best Buy Mobile at the nearest mall to me and one other guy showed up right at open, and they had about 70 to sell... so iono why other stores are being so limited... odd.
My experience was way different. In a city of 100k+ I stopped in today and they had only sold one besides mine yesterday morning. Guy said they had 25000 ready to order. Best buy headquarters is only a few blocks away so maybe that contributes
Sent from my PC36100 using XDA App
any posibility to get an unlocked device next week?
So I have seen from several people around the thread that they were able to get a Nexus S 4g as a replacement for their OG EVo. I was wondering what would be some specific reasons to receive this replacement or what I would need to say to tech support.
Thanks
I'm wondering this as well.
i just bought one for $220 on Craigslist. now i have the evo and the nexus. best of both worlds!
You must meet these four criteria
1 be on a replacement..at least once
2 convince them that you can not leave the house for a period of time...i said I was sick and couldn't leave the house
3 the phone had problems that are mostly specific to gingerbread...ex force closes and random reboots
4 say you've talked to a manager and they said a nexus s could be a replacement
reptar832 said:
You must meet these four criteria
1 be on a replacement..at least once
2 convince them that you can not leave the house for a period of time...i said I was sick and couldn't leave the house
3 the phone had problems that are mostly specific to gingerbread...ex force closes and random reboots
4 say you've talked to a manager and they said a nexus s could be a replacement
Click to expand...
Click to collapse
Not true. I simply went to a.service center because of problems with a charging port. They checked it out and verfied it was bad. When they went to order a replacement the nexus s came up as an option so I took it. Take this forewarning, signal on the nexus is horrible, even with the 2.3.5 update.
tapa tapa tapa
Just called Sprint today and got them to send me a Ns4G. All I did was explain to them how terribly unhappy I was with my EVO since the GB update. I might have exaggerated a few issues but they hooked me with the nexus and a nib at that! The "adavanced" tech support guy told me they have gotten tons of complaints about the EVO since the update. He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........
pitmaster said:
Just called Sprint today and got them to send me a Ns4G. All I did was explain to them how terribly unhappy I was with my EVO since the GB update. I might have exaggerated a few issues but they hooked me with the nexus and a nib at that! The "adavanced" tech support guy told me they have gotten tons of complaints about the EVO since the update. He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........
Click to expand...
Click to collapse
Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?
schmay33 said:
Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?
Click to expand...
Click to collapse
Why are you trying to scam a new phone? Total douche move IMO.
Sry0fcr said:
Why are you trying to scam a new phone? Total douche move IMO.
Click to expand...
Click to collapse
Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
thegregbradley said:
Because it's a total douche move of HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
Click to expand...
Click to collapse
Now that I corrected your post, since Sprint isn't the one that wanted the bootloader locked, I have a solution to this thread:
Buy one.
mattykinsx said:
Now that I corrected your post, since Sprint isn't the one that wanted the bootloader locked, I have a solution to this thread:
Buy one.
Click to expand...
Click to collapse
I agree with you in that usually the answer is don't be a freeloader and just buy the stuff you want. But consider this analogy: I buy a used car, and it worked fine, then I modified it by giving it good tires, suspension, engine upgrades, and made it completely my own. I don't expect the car to be under warranty at all because I've now made it my own, but I do have insurance. My car is crashed into, insurance replaces my car. But now, for some god damn reason when I get the car back, every bolt has a lock on it that I can't get the keys for. I BOUGHT this car originally, but now I can't modify it the way I like, when originally I very specifically went out and bought this kind of car because I CAN modify it? You can't sell someone something, then change what that something is.
A lot of us bought evos because we can modify them. And **** happens, phones get lost and dropped and whatever, that's why we have insurance. But the new evos that they get replaced with do not have the functionality that we want them to have. And they're being replaced with ****ty rebuilt evos, the worst of all worlds. So I see no problem with wanting something comparable, IF you're paying for the insurance and they're replacing the insured device with something that has less functionality. So I do very much agree, that scamming Sprint to get a free new phone is very shady and scummy. But if the product being replaced is less functional than the original, I see no problem with a "side-grade," a comparable device that costs them no more money to replace than the original device, being that they sell for the same amount. Ya feel me?
schmay33 said:
Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?
Click to expand...
Click to collapse
Seriously I spent 3 hours on the phone and got nowhere.
Sent from my PC36100 using XDA Premium App
thegregbradley said:
I agree with you in that usually the answer is don't be a freeloader and just buy the stuff you want. But consider this analogy: I buy a used car, and it worked fine, then I modified it by giving it good tires, suspension, engine upgrades, and made it completely my own. I don't expect the car to be under warranty at all because I've now made it my own, but I do have insurance. My car is crashed into, insurance replaces my car. But now, for some god damn reason when I get the car back, every bolt has a lock on it that I can't get the keys for. I BOUGHT this car originally, but now I can't modify it the way I like, when originally I very specifically went out and bought this kind of car because I CAN modify it? You can't sell someone something, then change what that something is.
A lot of us bought evos because we can modify them. And **** happens, phones get lost and dropped and whatever, that's why we have insurance. But the new evos that they get replaced with do not have the functionality that we want them to have. And they're being replaced with ****ty rebuilt evos, the worst of all worlds. So I see no problem with wanting something comparable, IF you're paying for the insurance and they're replacing the insured device with something that has less functionality. So I do very much agree, that scamming Sprint to get a free new phone is very shady and scummy. But if the product being replaced is less functional than the original, I see no problem with a "side-grade," a comparable device that costs them no more money to replace than the original device, being that they sell for the same amount. Ya feel me?
Click to expand...
Click to collapse
Listen, I'm not saying I'm not upset with HTC about it.
I can't get my phone repaired [usb failure] because I want to maintain root.
However, just because HTC did something like this doesn't justify scamming Sprint.
thegregbradley said:
Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
Click to expand...
Click to collapse
You cannot possibly be an adult. Grow the **** up kids, no one promised you that the Evo would have an unlocked bootloader. The phone is yours to mess with once you buy it and HTC and Sprint won't stop you. But it's Sprint's supply chain, they can buy it from HTC whichever way they want to, locked down or not & you agreed to allow them to send updates to your phone when you signed that contract. It's your choice to buy it as is or to take the OTA update. Live with it or buy a new phone.
thegregbradley said:
Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
Click to expand...
Click to collapse
The bootloader has always been locked. HTC just patched the exploit
Sent from my PC36100 using XDA Premium App
pitmaster said:
He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........
Click to expand...
Click to collapse
This isn't a bad reception thing. The radios in the Nexus are generally bad, ridiculously bad: WiFi, 3G, voice, all of them are terrible. Its a sweet phone but the signal issues are quite sad and makes it rather frustrating to use the phone. The July 25th update was supposed to address these issues as well and from my experience it is no better. Signal quality is a known issue for the Nexus and it is the poor quality antennas and radios that Samsung uses that makes me question their devices as a whole. I'm just happy I also have my E3D so that I can actuall get a signal when using my phone.
mattykinsx said:
Listen, I'm not saying I'm not upset with HTC about it.
I can't get my phone repaired [usb failure] because I want to maintain root.
However, just because HTC did something like this doesn't justify scamming Sprint.
Click to expand...
Click to collapse
I'm not talking about scamming sprint at all, I'm talking about a comparable replacement. I very much love Sprint and their customer service has been excellent; I misspoke when I blamed them and didn't think about the fact that they are not to blame, HTC is.
That being said, the NS4G goes for a very similar price. Also, I'm talking about legitimate cases of loss or theft in which it's not my fault that the phone, set up the way I like it, is gone. Then the phone is replaced with, at best, a non-unlockable version, and at worst, a ****ty rebuilt replacement with screen issues or crappy USB ports, etc. Why should I, the customer who is paying for the insurance, be supplied with a lesser phone? It would be Asurion replacing my phone, not Sprint, but because they are so disconnected it makes things difficult. I would simply want the phone I lost to be replaced because I'm paying for insurance. They should provide me with what I'm paying to insure, not some weird new less functional device. Again, Asurion, not Sprint. Sprint has only been good to me thusfar.
Sry0fcr said:
You cannot possibly be an adult. Grow the **** up kids, no one promised you that the Evo would have an unlocked bootloader. The phone is yours to mess with once you buy it and HTC and Sprint won't stop you. But it's Sprint's supply chain, they can buy it from HTC whichever way they want to, locked down or not & you agreed to allow them to send updates to your phone when you signed that contract. It's your choice to buy it as is or to take the OTA update. Live with it or buy a new phone.
Click to expand...
Click to collapse
I know this is the way it is, but just because something is some way doesn't mean I should have to live with it or not try to change things. I won't bore you with tales of history in which we have changed the norm to suit society better, nor am I under the delusion that being stuck in a lame contract is as heavy as the idea of slavery or bigotry. But I don't make a habit of sitting idly by and getting screwed over by large companies just because they told me I had to. I'm sure at least those of us who are over 25 on here work very hard for their money (I do), and I don't like being jerked around based on the whim of a corporation. I very much understand what you are saying, and I'm not under the impression that Sprint and the hacker community are pals and that they're backing out on a promise. I'm just saying, I don't see the issue with swapping to an extremely comparable phone IF your phone is already lost/stolen/destroyed, you're on insurance, and you simply prefer to have the other option. Same as if I felt like going to the Samsung Epic. Very similar phones, they're already replacing it, why does it have to be the same phone, especially when the same phone simply isn't the same anymore?
EDIT: Also fellas, I'm not intentionally being challenging with either of you or being argumentative for the sake of trolling or whatever, I'm legitimately just enjoying a robust debate on a lazy Tuesday evening. Thank you for the discussion guys
I choose not to commit insurance fraud myself. Let's remember that OS developers have an obligation to patch exploits. We are not guaranteed a rooted device unless you buy a dev phone.
Sent from my PC36100 using XDA Premium App
thegregbradley said:
I'm not talking about scamming sprint at all, I'm talking about a comparable replacement. I very much love Sprint and their customer service has been excellent; I misspoke when I blamed them and didn't think about the fact that they are not to blame, HTC is.
That being said, the NS4G goes for a very similar price. Also, I'm talking about legitimate cases of loss or theft in which it's not my fault that the phone, set up the way I like it, is gone. Then the phone is replaced with, at best, a non-unlockable version, and at worst, a ****ty rebuilt replacement with screen issues or crappy USB ports, etc. Why should I, the customer who is paying for the insurance, be supplied with a lesser phone? It would be Asurion replacing my phone, not Sprint, but because they are so disconnected it makes things difficult. I would simply want the phone I lost to be replaced because I'm paying for insurance. They should provide me with what I'm paying to insure, not some weird new less functional device. Again, Asurion, not Sprint. Sprint has only been good to me thusfar.
Click to expand...
Click to collapse
Asurion only handles the replacements when a deductible is paid, otherwise it's Sprint.
Also, all carriers use Asurion for their replacement insurance.
It's not Sprint's fault that HTC patched a hole in their bootloader security, therefore it's not fair for them to lose out on money.
If Sprint gives you a different model just because of a software update that does nothing but, essentially, increase the security of the phone....well...they lose out and that's just not a viable reason for them to lose out.
Root will be achieved, it sucks I know but, relax.
Rem3Dy said:
The bootloader has always been locked. HTC just patched the exploit
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Well this is the unfortunate grey area, and an oversight on my part... apologies, didn't mean to simplify too much. However, I did buy the phone because of the exploit, this is why I didn't go with a different phone. My side of this is a hard one to defend; surely patching the exploit was considered a security issue. But they had to have known what they were doing, which I can never prove, so my case would never hold up in a court of law, and I know this. It just irritates me and I fear the day that I lose my phone or it gets stolen because I'll be stuck with a crappy, half-assed gingerbread updated Evo, which seems wrong to me.
Ok, So I am incredibly unsatisfied with Sprint's service as of late. I purchased the Epic 4g Touch and experienced the dreaded "Loss Of Service" bug frequently. I was within my 14 day return limit so I went into the Visalia California Sprint Store to swap out for a different model (namely the Evo 3d which I traded in for the e4gt). I also signed 5 of my friends up with sprint as well and 2 of them got the e4gt and had the same exact issues. They convinced me to try a replacement and assured me that if it still experienced that bug I could return it within 14 days of receiving the replacement phone. The replacement phone was worse than the one I had originally and lost service every hour. I missed several calls from work leaving my employer under the impression I was angry and ignoring her and almost cost me my job. So I went in to the Visalia California store yet again to get a replacement model. I spoke with the same woman that convinced me to get the replacement model (She was also the manager) and she stated that the device was out of its 14 days since the FIRST device and that I couldn't get a different model (see what she did there?). So I went home and called Sprint off of another line and spent 4 hours total on hold. I hung up and called Sprint tech support and after running tests and walking me through updates and such the rep spoke with a manager on his end and concluded that I needed a different model of phone. He stated that he would note that down in the ticket and to go into the Visalia California store and they would give me a different model. So I went in to the store and spoke with the manager yet again. This time after reading the ticket she became rude and uncivil stating that the ticket says "customer needs to try a different model of phone" and that they didn't have to provide it for me and that even if it did, corporate cannot make them give me a different model. The whole time I was civil and polite but my frustration was building. I drove an hour to the Sprint store in Fresno only to find out that Visalia had to handle my case and that they could not even replace it with the same model. So I found a man on craigslist and traded it for a Nexus S 4g. I plan on paying out my contract asap and switching to Verizon. They know how to treat a customer.
/End rant/
I might be wrong, but i'm pretty sure since you live in the state of California you have up to 30-days to return a device and not 14 like other states.
i was told 14.
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
*nevermind*
read your local laws, scan or photo them, and send them to sprint. I have been a customer since 1999 and they would NEVER pull this poo with me. I threaten them every time I am on the phone, you'll get what you want, ask for the account retention department...
Wait what the hell? Verizon and AT&T both limit your data now? WTF I cant do that God they are sooo lucky I need a phone. So I get a choice between sh*tty customer service and sh*tty cellphone service... I can't live in this world anymore
cobraboy85 said:
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
Click to expand...
Click to collapse
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
Click to expand...
Click to collapse
Because Samsung phones have constant issues....
The Bird is the Word
Babydoll25 said:
Because Samsung phones have constant issues....
The Bird is the Word
Click to expand...
Click to collapse
Ah. Loving my Nexus S. I've taken a vow to only use nexus phones from now on.
Sent from my Nexus S 4G using xda premium
Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
Click to expand...
Click to collapse
hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
Sodiyana said:
hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
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Read the first post. All you need to know
Sent from my Nexus S 4G using xda premium
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
sexykika said:
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
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I was thinking bestbuy.. there's no deposit on their insurance
Sent from my Nexus S 4G using xda premium
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
timinator94 said:
i was told 14.
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Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
sexykika said:
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
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Have you ever tried to get a replacement? Try it on something low cost. Google the horror stories.
A2CKilla said:
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
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I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
timinator94 said:
I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
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i was just saying, so you'll know i can really relate to your problem and i'm not just rambling with non sense, as far as the upgrade....i would have talked the phone with them for a while before giving up so easily
---------- Post added at 01:35 AM ---------- Previous post was at 01:34 AM ----------
chrischoi said:
Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
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and that's been in effect for a couple months now actually :/ it sucks
I upgraded both lines within my family plan in February. Got the black GS2 for me, the white for my wife. Long story short, they had to send three phones because they got the color wrong.
I sent the wrong phone back (was charged full value) and worked with customer service to have this removed and my account credited. At some point, something got changed on my account as I now show that I am full upgrade eligible according to the TMO website.
Would definitely like to get one of the new beasts on the horizon, especially if I have an upgrade now instead of 2013.
My question is, if I use this "upgrade" do you think they will catch the mistake and charge me full value for the new phone at a later date?
I don't think they will catch you. T-Mobile has a bunch of stuff going on and have so many customers that that person you talked to doesn't even care anymore.
Doubt they catch you and you can always argue that you had were in fact eligible for an upgrade
Sent from my SAMSUNG-SGH-I727 using Tapatalk
i dont think they will catch you. they screwed up on my account also. i changed my number and after i did that it said i was able to upgrade with a full 2 year discount and i knew mine wasnt due till 2013 (with my old number) so i went and bought my black gs2 at newegg and it said carrier approved and they sent me my phone lol.. only paid 219 out the door. lol
Yeah, got my GS2 at a kick-ass price. Paid just $137 from the retention department and they gave me a buy one get one free deal. Hard to beat 2 phones for $137.
Sweet. Got my eye on either the GS3 or HTC One-S. I will just keep my GS2 for modding and deving.
Hopefully the next Nexus will come back to T-Mo. If it does, I may just hold out for it.
Rod3 said:
Yeah, got my GS2 at a kick-ass price. Paid just $137 from the retention department and they gave me a buy one get one free deal. Hard to beat 2 phones for $137.
Sweet. Got my eye on either the GS3 or HTC One-S. I will just keep my GS2 for modding and deving.
Hopefully the next Nexus will come back to T-Mo. If it does, I may just hold out for it.
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nice, so im assuming it was like $120 or something then plus tax?
sounds about right, i read up on others getting credit back too lol.
But yeah, just remember that everything they do to your account is noted somewhere in your account. However it is highly doubtful that they actually look WHEN your last upgrade was and such. It is more likely that they just click upgrade or whatever and see if you're eligible. Because... why the hell are they gonna make a system where they make the reps backtrack the date and calculate when you're eligible? lol
http://www.motorola.com/us/home
What do you guys think? It says you try for 2 weeks then I'm pretty sure you gotta buy the phone on its actual price. Lol just thought it was interesting 0.01 off contract.
I wonder what the marketing team is playing at here. This is a unique way of selling phones.
so what if i get one for 2 weeks and then decide i dont want it? do i just send back a customized Moto X with no other charges? seems a little sketchy to me
savini72 said:
so what if i get one for 2 weeks and then decide i dont want it? do i just send back a customized Moto X with no other charges? seems a little sketchy to me
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It's possible they would require you to ship it back to them on your dime. IMO, this is completely fair. The penny puts your CC on their account. If people decide to take advantage of this for fraudulent reasons, Moto has your CC on their database and can easily charge you the full amount. This also moves units as well and gains exposure for the phone(sounds like their 500M marketing budget was cut). Some people may be convinced to keep the phone because spending the effort to ship back the phone may be too dissuading.
For our benefit, we get to test-run a phone at no risk for 2 weeks and we just have to send it back if we're done. That sounds good to me. Of course if they provide pre-paid labels to send back, then it really is no-risk for us.
alpha-niner64 said:
It's possible they would require you to ship it back to them on your dime. IMO, this is completely fair. The penny puts your CC on their account. If people decide to take advantage of this for fraudulent reasons, Moto has your CC on their database and can easily charge you the full amount. This also moves units as well and gains exposure for the phone(sounds like their 500M marketing budget was cut). Some people may be convinced to keep the phone because spending the effort to ship back the phone may be too dissuading.
For our benefit, we get to test-run a phone at no risk for 2 weeks and we just have to send it back if we're done. That sounds good to me. Of course if they provide pre-paid labels to send back, then it really is no-risk for us.
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Thats what im thinking. i want to try out a Wooden back before i use my code! if i cant get one, try it out and send it back for $.01, thats a no brainer. or even let my girlfriend try it out for 2 weeks and not use her GS3 that she always complains about...(Dont want her to get a iph*ne)
There is no charge to send it back from what i have heard.
No charge for shipping or the return either (you contact FedEx and they send the return packaging and can pick it up as well).
Motorola knows people will attempt to scam them for phones with this, if you read the FAQ for this Try Before You Buy offer they make it clear they can and will remotely brick the phones if you attempt to rip 'em off (not sure there's any actual way to stop that, even with using custom ROMs, etc, I have no idea).
If you do decide to keep one they'll attempt to charge the credit card the full price, and if that doesn't go through they'll then push lawyers on you so, I'm pretty sure they're covered.
Worse comes to worse they can simply push the IMEI to the national blacklist and the phone is dead regardless.
I mean, for a penny, if they're willing to ship me one I'd love to try one out for a time, can just slide my T-Mobile SIM in it and I'm good to go.
<least till this Sprint/T-Mobile and now SoftBank crap gets resolved 'cause if it happens you can be damned sure they're going to kill the $30/month plan so many of us love...>
Got my promo code I'd like my wife to try it out
Sent from my HTC One_M8 using XDA Free mobile app
---------- Post added at 10:20 PM ---------- Previous post was at 10:14 PM ----------
She currently has a gs3 I hope it's faster
Sent from my HTC One_M8 using XDA Free mobile app
They are all out now.
Although if you're willing to put the full price on a credit card (instead of only "paying a penny") you can still try one out for 14 days and return it free if you want.
Restola said:
They are all out now.
Although if you're willing to put the full price on a credit card (instead of only "paying a penny") you can still try one out for 14 days and return it free if you want.
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I don't think you can return it if you buy it full price I think you can only exchange it for a different color option.
But anyway I was looking forward for this promotion as I can't stand my note 3 anymore because it's so laggy but when I woke up this morning all the codes were gone
If anyone has a spare one and willing to give it away for free I will gladly take it
Got a Royal Blue, White Front and Metallic accent ordered. I'm 50/50 right now on keeping it past 14 days once it gets here.
Just seems for the $400+ price it's a little steep
Got one to try out and possibly keep. White/Bamboo/Silver Accents & 64gb. Always liked the X and wanted one since last Fall.
lisek99 said:
I don't think you can return it if you buy it full price I think you can only exchange it for a different color option.
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I was able to return the X I bought during the black Friday promotion within 30 days (CA resident) with no penalty and free shipping. Maybe they've changed their policy since January.
Anyways, I ordered a blue/white/bamboo 32gb to try out. If the screen and camera are better than the one I had in December, I'll seriously consider keeping it. My nexus 4 has been struggling lately and I don't know if it'll make it to the X+1/Nexus 6(?) release in September.
Sent from my Nexus 4 using Tapatalk
Delete
Sent from my HTC One_M8 using XDA Premium 4 mobile app
lil bit late...
damn.....
So for some reason Motorola sent me another code that expires today. Here it is:
TESTDRIVE-GIYB-NYR2-BKW3-DBPX
Expiration:**11:59pm ET, June 10, 2014
Is it worth getting a moto x so close to the release of the x+1?
Anybody have their device shipped yet?
illogic6 said:
Anybody have their device shipped yet?
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My order was put on hold for some reason and Motorola doesn't know why. Said they have a HUGE influx of orders on hold some special department is plowing through to process. Odd.
quailallstar said:
My order was put on hold for some reason and Motorola doesn't know why. Said they have a HUGE influx of orders on hold some special department is plowing through to process. Odd.
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Did you get an email saying it was on hold or did you proactively have to contact CS to learn this? You'd think they'd be capable of handling a huge influx of orders at this point.