Disclaimer:
I am not responsible for any data losses, damages to your phone, the loss of the use of your phone, any monetary loss you incur due to following this procedure, any emotional scarring, etc.
You do this procedure entirely at your own risk!!!!
Before you start:
Backup any data you want/need to save. How you do this will vary depending on the apps you use. This procedure did not delete or damage anything on my SD Card, but it will not hurt to back that up also.
Make sure you have your motoblur sign-in info and google account info handy. Your other accounts should be restored by MotoBlur.
I advise doing this reset where you have access to a WiFi network. That way when the phone reboots you can enable WiFi before entering your Motoblur info. This greatly speeds up syncing your stuff back to your phone.
The Reset Procedure
Power off your phone
Open the hardware keyboard
Hold the X key and then hold the power button
When you see the Moto symbol you can release the power key
Hold the X key until you see a triangle with an exclamation point
Press the key labeled Fn (lower left corner of the keyboard in landscape, upper left in portrait) and the T key at the same time
You will now see a menu on the screen
Use the hardware keyboard cursor keys (lower left in portrait mode) to move the blue highlight to the various selections. You want to highlight "wipe data/factory reset"
Press the return key (to the right of the OK key with the phone in portrait mode) on the hardware keyboard to select the option that is highlighted.
Use the cursor keys to highlight YES from the next menu.
Press the return key to complete the selection
The phone will begin to reset. WAIT until it says it is complete
When it is complete you will see the the menu again, select "Reboot system now" with the cursor keys
Press the return key to reboot the phone.
I did this three times on my phone and it worked for me. I am posting because I found a lot of sites that had the wrong info. I put this together from those sites and from sites with info about other Moto phones.
Gracias
Thank You
Thanks! It worked perfectly and solved my internal memory drain issue.
Glad to get some feedback on this.
I did it four times to document the procedure, so i was pretty sure it would work.
Related
It's my first time hard-resetting my wizard (random resets are finally getting to me), but I was wondering how on earth am I supposed to do this. I follow all the procedure, and all that appears is a screen filled with the colors red green and blue. I hold for about a minute more after that screen shows up and nothing more appears. I know i'm supposed to see some dialog box that asks if I want to clear it, but I'm just not seeing it.
Hi - this is the way i do it.
Turn device off.
Hold comm button (top left) and record button (top right) together.
Turn device on - keep fingers on two buttons above.
Black screen should come up with some writing (take fingers off buttons above) - press call button (green)
and it will hard reset.
This may work. But that is NOT what the manual says to do. It says to hold the top side left and top side right buttons and use the stylus to push in the reset button on the right side. But I did this and it did nothing.
HTC Wizard, i-mate K-JAM, Cingular 8125:
While holding the Comm manager button and the Voice Command button, push in on the soft reset button (reset hole) once. Keep holding the Comm Manager and Voice Command buttons until there is a screen asking you if you want to clear all data. To commit, press the green send key.
Note: The Cingular 8125 also has a software hard reset option. You can find this application in the Settings folder under "Clear Storage."
http://pocketpccentral.net/help/cingular/8125reset.htm
I've tried the hardware button method several times (camera button, comm button, and turn on) and I even tried the other method (which did nothing) but when I perform the comm and camera method, all I get is a multi-colored screen that has two strings of numbers on it. So the next question I got to ask is, is a clear storage for the 8125 as effective as the hardware reset?
Some people think it is, some don't - I think it's pretty close give it a shot
Just navigate to clear storage its easier.
Start > Settings > "System" tab > clear storage
It will ask if you really want to, tap yes then it should hard reset.
This is how I hard reset to UPGRADE or RELOAD the ROM from my PC:
I keep the device on... I hold the top left (comm mgr button) and top right (voice command button) then I press the reset button on the right side with my stylus. ONce the device goes to black screen, I release the top left button while still holding the right... wait 3 seconds then release the top right button. At this point you should be to a DOS like screen with a USB label in the lower left. You can then load the ROM from your PC to the device.
Hi, I'm just wondering what the difference is between soft-resetting the device via
1. the little button at the bottom
2. the Power button on the side (and then of course turning the device back on afterwards)
3. a software application
Any ideas?
1) When you press the power button the device is shut down completely or goes in to partial suspend mode depending on the device and whether it is a long and short press. For example on most HTC phone short press will turn off the screen and suspend user programs running on the device but the OS phone and some other stuff will still run so you get reminders, mail and of course incoming calls.
Long press will shut down the phone. It is just like shutting down the computer using Start->Shutdown so its not really a reset.
2) Software applications implement couple of different functions but basically they still tell the OS to restart so it is more or less proper restart.
3) "the little stylus hole" is like the reset button on the computer. It actually momentarily cuts power to the system causing it to reboot. This means you loose any unsaved data.
This option is mainly for cases when the system hangs.
Ah ok, so using the little button at the bottom with the stylus is a no-no except when completely frozen...
But what about the other two options? Does either one result in data loss or similar problems? Or are they both equally "safe"?
Yes the other two options are safe since they both go through the OS and not just the hardware.
One more thing:
If you happened to install a program that starts automatically but can't properly work on your device it could cause it to not come out of soft reset - hang on startup screen.
In such case you will have to preform "hard reset" which will erase all data and restore the phone to the way it was when you took it out of the box.
(Windows and built in apps with factory settings).
This is preformed by holding power + camera + comm manager (all three buttons on the sides) and pressing reset (little hole).
Then you will be asked to press 'send' (green phone button) if you are sure you wish to proceed.
Same function can be accomplished using 'clear storage' icon in Settings->System.
Like I said this is only for drastic cases because it will erase all you data.
I have a problem in touch screen, after to place the activation code for wm6.1 touch screen stoped " working" when I turn on trinity it asks for to tap in screen to setup windows mobile, but nothing happen and to turning off it is only possible with button OK
please help!
Knowledge
Knowledge makes humble, ignorance makes proud. / \./ \/\_ I Hand You __{^\_ _}_ ) }/^\ A Rose... / /\_/^\._}_/ // / ( (__{(@)}\__}.//_/__A___A__wow gold____A__wow gold_A______A____ \__/{/(_)\_} )\\ \\---v----V-----V--Y----v---Y----- ( (__)_)_/ )\ \> \__/ \__/\/\/
i dont fully understand your question but ive heard adding welcome.not to storage card will bypass screen alignment. alternatively this is my calibration data if you can enter it in the registry somehow: 504,519 222,220 221,817 793,812 783,217
problem solved:
Hard reset: Press and hold the Left SOFT KEY and Right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device. You will be presented with a menu saying 'press SEND to restore factory default, press END to exit', if you press SEND Your device will be set back to factory default settings.than Press "OK" to boot
thanks to all
Hi,
For the people who have received their HD (mine is on preorder at the mo.), how are you finding the reliability of the phone. My Hemres and Kaiser left a lot to be desired needing a soft reset every day or so to keep them working properly.
Strange things start to happen to them after a few days, for example notifications for email and incoming calls would stop working, the clock on the today screen would stop displaying all the digits. Oh yeah, same thing happened after a hard reset and different firmware versions.
Thanks,
Mike.
I have the HTC Touch HD a few day's now and i only need it to soft reset because Windows Live (Messenger) was f*cking around and could not stop it.
I'm sure this would relate to what ROM you're using. The stock ones have always been problematic. But build the right custom one and you should only need a restart once a month or less.
no need of reboots after many days of trials. The red button is the only one i didn't try yet!
Do you guys know how to hard-reset this device manually...I mean using the buttons..?
Hard-Reset using Windows OS option I know...but how to hard-reset this device manually?
Nara: There's a button next to the MicroSD slot for resetting, I guess that'll do.
According to HTC's site the following procedure is also for full reset:
Code:
How do I perform a hard reset?
1. With the device turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then briefly press the POWER button.
2. Continue pressing the VOLUME UP and VOLUME DOWN buttons until you see this message on the screen:
Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data have been backed up before a hard reset is performed.
3. Release the VOLUME UP and VOLUME DOWN buttons, press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
On Topic, I've had mine since last monday, and haven't had to soft or hard reset it even once.
Only soft reset I had to do was on purpouse to apply some tweaks.
it is not noticeable if one leaves windows xp/vista on for a a day+ that it becomes sluggish? well, windows in general need to be reset once a day to work properly ie..win xp/vista, so the same routine is especially applicable to windows mobile.
Blackstone SIM card?
Does it take a SIM card. Obviously I live in the US & have AT&T. I can't find any information anywhere that says it does or doesn't take one. & do I want the VAT? Don't know what that is but it definitely costs more money.
JanSchotsmans said:
Nara: There's a button next to the MicroSD slot for resetting, I guess that'll do.
According to HTC's site the following procedure is also for full reset:
Code:
How do I perform a hard reset?
1. With the device turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then briefly press the POWER button.
2. Continue pressing the VOLUME UP and VOLUME DOWN buttons until you see this message on the screen:
Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data have been backed up before a hard reset is performed.
3. Release the VOLUME UP and VOLUME DOWN buttons, press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
On Topic, I've had mine since last monday, and haven't had to soft or hard reset it even once.
Only soft reset I had to do was on purpouse to apply some tweaks.
Click to expand...
Click to collapse
THANKS MAN!
JanSchotsmans said:
Nara: There's a button next to the MicroSD slot for resetting, I guess that'll do.
According to HTC's site the following procedure is also for full reset:
Code:
How do I perform a hard reset?
1. With the device turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then briefly press the POWER button.
2. Continue pressing the VOLUME UP and VOLUME DOWN buttons until you see this message on the screen:
Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data have been backed up before a hard reset is performed.
3. Release the VOLUME UP and VOLUME DOWN buttons, press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
On Topic, I've had mine since last monday, and haven't had to soft or hard reset it even once.
Only soft reset I had to do was on purpouse to apply some tweaks.
Click to expand...
Click to collapse
Thank you so much
Hi!
My only problem is the screen with the clock, has changed and now has a silhouette of the woman you would use for a blank contact, and the clock has changed to a small clock with thin numbers.
Changing things in settings, today, doe not help.
I will do a soft reset in a few minutes.
Ofiaich
OK - updated unlocked (not rooted) Atrix to Gingerbread the day it was released. It has been fine for the most part up until a few days ago, when I have experienced some apps (Pulse, etc...) causing the phone to crash and reboot. Today it has gotten stuck though, and I don't know how to fix it. It boots up fine, and when I unlock the screen, there are about 4 or 5 error popups from different Google services (com.motorola.service.main, com.google.process.gapps, com.android.portal, Data Manager, Bluetooth Share) and then the phone does a quick reboot (the AT&T logo doesn't come up). I unlock the phone, same thing happens. If I just leave it there, it reboots by itself after about 2 minutes. I cannot get to the "settings" to do a factory wipe. If I go into Android Recovery, touching the bottom right of the screen doesn't do anything at the android/triangle/exclamationmark screen. I am completely at a loss. Please help!!
Try these steps....
Power off the phone, press and hold volume down button, press power button.
Screen will come up with "Fastboot", press Vol down key to cycle through choices until you get "Android Recovery", then press Vol up key
Wait for the "triangle ! / Android" screen then go on to step 4
Tap on bottom right corner of the screen (may take a few times). a menu will come up
Tap on "wipe data/factory reset", and tap OK. Another Confirmation screen will come. Tap Yes and OK
After userdata is cleared, the "reboot system now" option will be highlighted by Default. Tap OK.
Phone will reboot to initial setup MOTOBLUR screen.
Thank you for the quick response, but as stated in my earlier post - nothing happens when I touch the bottom right of the screen when in android recovery mode. A menu never comes up at all.
Actually, since you are on Gingerbread, after the little android guy pops up, instead of pressing on the bottom right of the screen (just above the search button), press BOTH volume buttons at the same time...trust me. ;-)
That did it! Got back in now - seems to be working. I should do this after every OS update. Thanks very much!! You have saved a phone from destruction this evening.
Dummy question: where can I find the OK button? I can only see the menu....
AFAIK, if you are running GB then there is no "OK" button, the power button becomes the select button.
AFJunior said:
Dummy question: where can I find the OK button? I can only see the menu....
Click to expand...
Click to collapse
Tks,
A few minutes after doing the dummy question I guessed: "the only button missing is the Power button, then that should be the OK". It worked.