Free Invisible Shield for you Touch Pro? - Touch Pro, Fuze Accessories

I sent an email to Zagg asking them whether there would be an invisible shield available for the TP any time soon and it got this email:
=====================
Thank you for contacting ZAGG, home of the invisibleSHIELD! My name is Stephen and I appreciate the opportunity to assist you.
Thank you for your recent email regarding an invisibleSHIELD for the HTC Touch Pro. We currently do not have an invisibleSHIELD created for this device but have been looking for an opportunity to do so as we consider this a ‘hot gadget!’
We are willing to create an invisibleSHIELD for your HTC Touch Pro absolutely free of charge. We are willing to waive the customer order fee ($9.95), the installation fee ($10.00) and the cost for the invisibleSHIELD itself – a value of $24.95! All we ask is for you to mail in your device to our office so we can take proper measurements and ensure that the invisibleSHIELD we create meets our high design standards. Mailing in your device will be your only cost for this order.
We do require that you send in your device using a traceable method and we suggest UPS Ground as the cheapest option. We also require that your shipment is fully insured.
Our shipping address is:
ZAGG Inc.
3855 S. 500 W. Suite B
Salt Lake City, UT 84115
Please be sure to include your name, mailing address, contact phone number and valid email address so we can communicate with you during this process and create an order for you in our system. We also ask that you please have your device to us by September 23, 2008 which is 2 weeks from today, in order to take advantage of this special opportunity.
When your invisibleSHIELD is complete we will ship your device back via UPS Ground, traceable and insured, free of charge to you.
Please let us know if you have any further questions or concerns.
Thank you for choosing the invisibleSHIELD. We appreciate your business
=====================
Unfortunately i cannot miss my TP, since it's a company phone, but if there is anyone else interested i'd be glad, because i'm really looking forward buying an Invisible shield to protect my precious TP.
So anyone who can miss their TP => apply now! When asking permission if i could post this email here in the forum, he also mentioned that the more inquiries they got the more likely they would introduce it. So mail them!

I got the same response and it's great but I'm not shipping my TP from the Netherlands to the USA since it would take ages for me to get it back and cost more than wait and purchase an Invisible shield for my TP when it becomes available.

bozotheclown said:
I got the same response and it's great but I'm not shipping my TP from the Netherlands to the USA since it would take ages for me to get it back and cost more than wait and purchase an Invisible shield for my TP when it becomes available.
Click to expand...
Click to collapse
Amen, and I know they are a trustworthy company but I don't trust the shipping services to get it back to me lol.

Must say you guys are lucky they even replied
I also popped them a mail a few days ago about a full body suit for the TP and they didn't come back to me at all.
I think I will also pass sending the phone to the US though... Might be better if somebody a bit closer takes that up with them.
Why don't they buy one anyway? Or request a sample device from HTC to build the shield on? shouldn't be that hard for them...
Do hope to find something like their full body protection in the near future. not so very happy with the default 'protection-tube' from HTC
greetz
DicE

Well if they still have the offer next month when they release the HTC Touch Pro here in the US for the Sprint network, I'll consider sending my unit in. I'm trying to hold out and get the Touch Pro, however the Diamond is awefully inviting (since it's available today).

seems to be a standard reply...
Hi,
(@WDawn)
I got the same answer back as you, when i wrote them last week...
Unfortunate I'm here in europe... and shipping would cost ca 3times more then the "Shield" himself
And missing it for more then one (business-)week...
@DicEvsTytnII
Did you got a confirmation-email back, that they got your email?
@channeman
So i think that you will get the same offer, when you contact them (nicely).
I, do not only I believe, would be totally grateful if you would do this.
Would you?
Do you got your HTC Touch Pro already?
Keoma

@keoma
yeah, eventually I made another request on the website to get a TP full body shield and now they did reply. With the standard msg though. "send us your TP and we'll make one for you free of charge blablabla..."
Not really an option for me either
hope somebody does it though. Really holding out on buying something else...
DicE

i recieved the same message. i sent a reply asking what is the turn around time.
i am in the US and i plan on sending my unit in overnight, that is if they can return it in a timely manner.
I will keep you posted.

Hi,
@DicEvsTytnII
As you can see, sometimes patience can be a big advantage
@chellie
This would be very nice from from
Thanks to keep us uptodate.
Keoma
​

I recieved the message :
"Thank you for contacting ZAGG, home of the invisibleSHIELD! My name is Stephen and I appreciate the opportunity to assist you.
Thank you for your recent email regarding an invisibleSHIELD for the Sprint HTC Touch Pro. We are currently awaiting for the release on October 19th, as we consider this a ‘hot gadget!’
We are willing to create an invisibleSHIELD for the Sprint HTC Touch Pro absolutely free of charge. We are willing to waive the customer order....bla bla bla
Still no Zagg invisibleSHIELD for the Pro.

I don't know about you guys in the rest of the world, but here in australia the stores have a dummy phone, which is actually the case (Housing) on the model on display, I'm sure that if the shield company contacts HTC they would be able to purchase one of these for a fee and then use it to make the shields...
Roman....

Don't even bother with Invisible Shield. I've used them before. They're anything but invisible, often not cut to the right size and shape, and have a horrible spongy feel, that is horrible for stylus use.
And even with their discounts, overpriced. only thing I like is their wet install method, very forgiving and plenty of time to do it. No need for the nekkid in the steamy bathroom poor man's clean room install method.

so they were planning to give you the shield for free, give you the insanely priced ($10!?) "install fee" for free and NOT pay for shipping back and forth?
hahahahahaha

Someone buy a dummy phone and send it to them lol and get your free invisibleSHIELD.

Screen shield included?
There was actually a screenshield in the box when I picked up my Touch Pro. It's pretty crappy (I've already creased it by sliding it in the case), but it could tide one over until the 3rd party shields are sorted out.

Agreed. Now I've finally got it, there's no way I'm letting it out of my sight, especially to send through the mail to some company I've never heard of just so they can take measurements for a screen protector. Don't they realise that if they asked HTC for measurements - or better still, just went out and bought their own device! - they'd be able to produce a cover in a matter of minutes?
I myself have this cover on mine, with the standard screen protector supplied in the retail box from HTC applied as well.
jincshop eBay Store - Hard plastic case
I'm sure they'll have more available, but you may just be able to get such a case from other online stores, too.

Well waits over guys cause zagg just got the screenprotector in stock

Use code scary40 to get 40% off your order at zagg. Today only I believe.

ucf713 said:
Use code scary40 to get 40% off your order at zagg. Today only I believe.
Click to expand...
Click to collapse
Awesome. Thanks!

Great Deal!
ucf713 said:
Use code scary40 to get 40% off your order at zagg. Today only I believe.
Click to expand...
Click to collapse
Who can beat 40% off! Just ordered one!
Thanks ucf713!

Related

SENA leather cases

I have used SENA cases for various devices. They are of good quality and functional. I emailed them regarding a case for the Kaiser. Below their reply. So if more of us are interested, they may decide to make one. Email them to [email protected]
**************************************
"HTC TyTN II (Kaiser) Magnetic"
I am sorry we do not have a case for this device created. As I understand it no US carrier plans to release this device so sales projections for a custom cases is extremely low, management is currently reviewing the data that would support creating a case for this device, if customer demand supports a custom designed case then they will go forward with manufacturing a case at this time inquiries are at or below 4 per week, if you belong to a forum of users who want to do a write in campaign that may push the designs into progress. We continually evaluate customer requests, if we make it in the future. I will notify you, if/when we make a case for it.
If we can be of further assistance please let us know as we strive for customer satisfaction.
Your business is very important to us and we would like to do our best to meet or exceed your
expectations. Be assured that we value you as a customer and want you to know that our company
will continually strive to manufacture only the finest quality products.
The best compliment Sena Cases can receive is for our customers to refer our products to family
friends or others in the PDA Smart Phone community.
If you have any future questions, please feel free to contact me by e-mail or any customer support
staff member by calling 866-271-73362 ext 1
Sincerely,
Rhonda
[email protected]
Watch out if you get a magnetic case. I've heard the sliding sensor is magnet-based and using certain magnetic cases might trigger the Kaiser to think it has been slid open. This of course would wake it up and potentially affect battery life as well as unintentional phone actions.
I can't confirm this, but I read this somewhere, from a poster who was using a case with a magnetic closure.
I read about the magnetic case issue as well.
I read it depends where the magnets are located, so this something a goo manufacturer should take into account.
You might inform senacases that AT&T will be releasing this phone as the "Tilt" in the US very soon, and when they do, there will be a flood of customers. Point them to this site for research, there's even photos!
E-Mail sent!
RemE said:
You might inform senacases that AT&T will be releasing this phone as the "Tilt" in the US very soon, and when they do, there will be a flood of customers. Point them to this site for research, there's even photos!
Click to expand...
Click to collapse
Done last week, and gotten the following reply on Friday 28th:
Thank you for the update, our designer had told me that HTC TYTN and HTC TOUCH were not going to be released in the US, I will forward your e-mail for review. I appreciate your feedback.
I sent the email already. I hope they listen to us quickly...
I just sent an email. I have purchased several Sena cases for various gadgets. I bought my Tilt on Friday (10/5 ... release date) before noon. Of three AT&T corporate stores in my area (Frisco, TX), only one had any and they only had three. I went in to buy two and they only had one left. Looking forward to getting a nice case to protect this beauty of a phone. I'm handling it with kid gloves. I'm sure it won't be long and I'll be tossing it my pocket where my trusty 8125 has been for the past 18 months.
kahibbi said:
Of three AT&T corporate stores in my area (Frisco, TX), only one had any and they only had three.
Click to expand...
Click to collapse
I'm in Frisco too
I went over to a corporate store in Lewisville last Thursday to get my Tilt.
I also sent an email to Sena. I have their cases on my x50v and iPod... hopefully they get something out soon for the Tilt.
Use the Palm Treo 750 case from AT&T stores. It fits the Tilt like a glove and has the swivel belt clip.
Store called ...
PlatinumGTI said:
I'm in Frisco too
I went over to a corporate store in Lewisville last Thursday to get my Tilt.
I also sent an email to Sena. I have their cases on my x50v and iPod... hopefully they get something out soon for the Tilt.
Click to expand...
Click to collapse
The Frisco store got another shopment today. I was planning on buying two phones and only got one. It's a really long story, but the cute little blonde douche-bag let the second one get away while I had told here I wanted two the second I walked through the door. She didn't immediately bring two out so the other one was sold by another sales clerk while I was there. Do NOT talk to the cute blond at the store ... she's EVIL!
Anyway, I talked to the manager and he offered to hold one for me when the next shipment came in. I got a call today, so I'll go get my wife's phone tomorrow.
I also sent an email to Sena and this was the reply I received:
"Thank you for the information. We will definitely release a case for it. Currently, it is still on the design process. I can notify you as soon as it released."
Horizontal Sena Case
I have a horizontal Sena case that I had for my (dare I say it..) Treo. Fits perfectly and works well with my Kaiser. No problem with the magnetic closure waking up the device. Only issue is the belt clip - it's one of those that just hook over your belt and works fine as long as you're not bending, stooping, etc., which can dislodge it. Lost a phone that way once!

FS UK : HTC shift 1 month old

ive not opened it or messed with it, just used it (very little) and im buying a house so trying to raise funds. I do like it and ide rather keep it to be honest its a cool toy, but as I use it so little and need to raise funds its got to go
Its mint, looks un used, all accesories and box present, will be hard reset and vista restored to new for the new user.
I am in the Rochdale / Manchester area and want cash only, open to sensible offers, I can brign it to you if its not to far, or if you cover petrol i can bring it further.
Thanks
Mark 078934511183
http://cgi.ebay.co.uk/ws/eBayISAPI....m=140251183289&ssPageName=STRK:MESE:IT&ih=004
Shift posting!!!
Have you managed to post off my Shift yet? Please get in contact with me!
Deadline for refund of Shift money
inertiauk,
If I have not heard from you or received my ₤600 by Friday 5th September 2008, I will be forced to take action. It has now been 5 weeks since I paid you for the purchase of your HTC Shift. I have previously informed you, that I am no longer interested in the transaction, due to lack of communication and delay from your side. I believe you are in possession of all my contact details, as well as my address and my bank details in order for you to return my money. Please rectify this situation quickly, so as to avoid unnecessary hassle for both of us.
Regards
DABO$$

Invisble shield hard to apply, TIPS?

I had it on my herald and it went on easy and looked great. Putting it on the fuze its alot harder and it looks pretty bad, i got the full protection, but just screen coverage alone gave me alot of issues.
Any tips?
I followed the instructions carefully
Did you watch their youtube videos? They have them on their website. I have a feeling (waiting for mine to arrive) that this will not work out for full protection. I should have watched the videos earlier.
You have to seriously molest the shield to make it attach to the corners. There is a penalty for spending too much time or not enough time on molding it. There is also a penalty for finger oils, too much liquid, not enough liquid, blah blah blah. This is no Shamwow!
I will try to record me putting it together on mine for the first time so we can share in the fun.
Their videos are like step 1...step 2...step 154,987...hahaha
I love knowing that we are about to spray a plastic product with a bunch of liquid and then adhere it mere millimeters away from the warranty voiding pink water sensitive tabs.
Man, Im a negative SOB on something I have never tried. Sorry Zagg I will correct myself if needed.
Perhaps I should have gone with one of the brands I used for my 8125 or my x61tablet.
Hi:
Can someone who has applied an Invisible Shield to a Touch Pro/Fuze, please post a good quality, up close picture of how it looks after installation? I have looked at their site, but all the pics as fairly small.
I would really appreciate it.
Thanks!
Saved for pictures of install.
Thresher said:
Saved for pictures of install.
Click to expand...
Click to collapse
Thanks Thresher
i installed mine 2 days ago and at first i was like ****ttttt cause it had lots of bubbles and looked just awful but they do work themselves out and now i have only one that has coninuously gotten smaller but of course its right in the path of sliding in tf3d hopefully it moves out as well
havent tried the back yet
You should all return your InvisibleShield and buy a real full body kit with BodyGuardz.
Way better then the crap you get from Zagg and BodyGuardz give you 2 full kits.
http://www.bodyguardz.com/HTC_Touch_Pro_p/htctouchpro.htm
AllTheWay said:
You should all return your InvisibleShield and buy a real full body kit with BodyGuardz.
Way better then the crap you get from Zagg and BodyGuardz give you 2 full kits.
http://www.bodyguardz.com/HTC_Touch_Pro_p/htctouchpro.htm
Click to expand...
Click to collapse
Umm, but what about the PTT button? Doesn't look like there's an opening for it.
tribalmunky said:
Umm, but what about the PTT button? Doesn't look like there's an opening for it.
Click to expand...
Click to collapse
According to InvisibleShield there doesn't have one either. Just had a buddy of mine order one from them. All they have right now is the TouchPro. I guess just wait it out until they have with the PTT already cut out. I am going to modify mine when I get it. I'm not that picky about it. Just trying to save people the trouble of ordering from Zagg. Probably the worse customer service I had ever experienced.
I just ordered a full body kit from ghost armor, it should be here in a few days. Any one ever used it? I assume they are all about the same as far as installation. I have just the screen protection from body gaurdz right now, it has a lot of drag on the screen (stylus doesn't slide very well)
Contacted Zagg they approved my return. Im assuming the guardz is the same type of material as Zagg uses? Reason being, on the touch screen it provides a much better feel that other screen protectors.
Cant really explain it buy it sort of gives you a light grip its an amazing feel compared to a bare screen or a normal screen protector in general
AllTheWay said:
You should all return your InvisibleShield and buy a real full body kit with BodyGuardz.
Way better then the crap you get from Zagg and BodyGuardz give you 2 full kits.
http://www.bodyguardz.com/HTC_Touch_Pro_p/htctouchpro.htm
Click to expand...
Click to collapse
To be fair, I have used InvisibleShield's on my Tilt, MDA, Nintendo DS and Sony PSP and those things are indestructible! After 1-3 years, they are all still going strong.
xboxhaxorz said:
Cant really explain it buy it sort of gives you a light grip its an amazing feel compared to a bare screen or a normal screen protector in general
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Click to collapse
I agree.
...boxwave
I'm curious to see how well the invisibleshield went on the back of the fuze. I was thinking of getting it, but just for the back. I use on all of my devices with screens the boxwave anti-glare. Some ppl argue that it dims the screen, makes it look less sharp, and I disagree. They make all my devices from my Palm Lifedrive down to my Sony PSP usable outside, and that's a biggy for me. So the first thing I'm doing when I open my fuze box is going to be taking the already unwrapped boxwave and putting it on, before I even turn on the device.
But the back worries me, it seems like a scratch magnet, and I want to get that protected too. Anyone want to post pics from their installs? How hard was it with all those facets?
californiarailroader said:
To be fair, I have used InvisibleShield's on my Tilt, MDA, Nintendo DS and Sony PSP and those things are indestructible! After 1-3 years, they are all still going strong.
Click to expand...
Click to collapse
Well they might be strong but there customer service is compared that of Raiders offensive production this season. Abysmal.
I have never in my life been so admiment about asking for a return. I have dealt with mobile providers customer services, which by industry standards is always pretty bad, but Zagg has reached a new low.
I never said they had a horrible product by any means, but there Customer service was enough to make me post, not only this post but numerous others about the company. Whoever is running the company needs to make a serious adjustment on the way they handle customers. I ordered a InvisibleShield or I should deem it "The Shield that never came to be" on Saturday the 15th. The informed that the Shield would be shipped in 3-5 business days. Never heard a response after 5 business days. When I e-mailed the company asking them about it. Nothing. No response for 2 days. When I asked the "Customer Service Represenative" about where the order was all the could tell me was that it was processing.
When I called for further clarification all I could get was the same answer and the lady on the phone told me "I have no idea why it hasn't shipped yet" When I told her my complaints about the company all she said in response was, "I'm sorry to heard that." Not, how can I make this better for you. Or I will check on your order right now and make sure that it's shipped out today. I immediately there after cancelled my order and sent my money else where. Of course I have to wait 3 - 5 business days for my money to be returned to my bank account. Funny that it took less then 12 hours for them to take the money but takes 3 - 5 business days for the money to be put bank into my account. Funny how that works.
If you are happy with InvisibleShield, then so be it. I just wanted other people on XDA to know about the horrible customer service that I experienced.
A side note. Another fellow XDA member purchased a invisbleshield the day after I ordered mine. He received his order last Wednesday. How does somebody who ordered the same exact product in the same state one day after me get the product before me. What's funny about though is that he received a invisibleshield for another phone not the Fuze.
Once again another stellar example of the applitude of people running Zagg.
AllTheWay said:
Well they might be strong but there customer service is compared that of Raiders offensive production this season. Abysmal.
I have never in my life been so admiment about asking for a return. I have dealt with mobile providers customer services, which by industry standards is always pretty bad, but Zagg has reached a new low.
I never said they had a horrible product by any means, but there Customer service was enough to make me post, not only this post but numerous others about the company. Whoever is running the company needs to make a serious adjustment on the way they handle customers. I ordered a InvisibleShield or I should deem it "The Shield that never came to be" on Saturday the 15th. The informed that the Shield would be shipped in 3-5 business days. Never heard a response after 5 business days. When I e-mailed the company asking them about it. Nothing. No response for 2 days. When I asked the "Customer Service Represenative" about where the order was all the could tell me was that it was processing.
When I called for further clarification all I could get was the same answer and the lady on the phone told me "I have no idea why it hasn't shipped yet" When I told her my complaints about the company all she said in response was, "I'm sorry to heard that." Not, how can I make this better for you. Or I will check on your order right now and make sure that it's shipped out today. I immediately there after cancelled my order and sent my money else where. Of course I have to wait 3 - 5 business days for my money to be returned to my bank account. Funny that it took less then 12 hours for them to take the money but takes 3 - 5 business days for the money to be put bank into my account. Funny how that works.
If you are happy with InvisibleShield, then so be it. I just wanted other people on XDA to know about the horrible customer service that I experienced.
A side note. Another fellow XDA member purchased a invisbleshield the day after I ordered mine. He received his order last Wednesday. How does somebody who ordered the same exact product in the same state one day after me get the product before me. What's funny about though is that he received a invisibleshield for another phone not the Fuze.
Once again another stellar example of the applitude of people running Zagg.
Click to expand...
Click to collapse
what you done realize is, the minute your hit purchase you had your invisiheild. You can't fault them for not shipping you something you had all along. i think if you look hard enough you miiiight...juuuust miiight see how inviable this shield really is. and when you see your inviable shield, you'll enjoy it that much more! here here for invishield...a job well done!
AllTheWay said:
You should all return your InvisibleShield and buy a real full body kit with BodyGuardz.
Way better then the crap you get from Zagg and BodyGuardz give you 2 full kits.
http://www.bodyguardz.com/HTC_Touch_Pro_p/htctouchpro.htm
Click to expand...
Click to collapse
The point of getting the Zagg is I dont Need two kits...
Ill post pics of mine should get mine in the mail today or tomorrow. I've applied Invisible shields to almost a dozen devices and I've only had it come out with extra bubbles once when I wasnt as careful with my Sansa Fuze (my phone and mp3 players are both Fuzes now...neato)
rzanology said:
what you done realize is, the minute your hit purchase you had your invisiheild. You can't fault them for not shipping you something you had all along. i think if you look hard enough you miiiight...juuuust miiight see how inviable this shield really is. and when you see your inviable shield, you'll enjoy it that much more! here here for invishield...a job well done!
Click to expand...
Click to collapse
lordmaxx said:
The point of getting the Zagg is I dont Need two kits...
Ill post pics of mine should get mine in the mail today or tomorrow. I've applied Invisible shields to almost a dozen devices and I've only had it come out with extra bubbles once when I wasnt as careful with my Sansa Fuze (my phone and mp3 players are both Fuzes now...neato)
Click to expand...
Click to collapse
Like I said. If you are happy with your product then so be it, but just don't say I didn't warn you.
Oh and Rzanology it did say HTC Fuze when I ordered it not HTC Touch Pro so once again it's Zagg fault.

[Q] Just picked up xoom at Best Buy. Think it might be used?

Hello everyone,
I was just wondering if my supposedly new zoom I just purchased from Best Buy was actually new or a return. It started up like it was new with all the setup stuff. What seemed kind of funny was when a went into my user defined dictionary there was all kinds of foul words in it like it had been used before. also it had software on it that didn't seem like it would come with a new device. Software like Craps, Blacjack, US presidents Trivia, Vampire Trivia just to name a few. Was I sold a used Xoom as New. Thanks for any help.
Keith
My Xoom case was sealed. The Xoom itself was in plastic i hade to take off. And none of the apps you mention was on mine. I have the Wifi Xoom, maybe things is different on the 3g Xoom.
I would consider taking it back.
When you got it, was the seal on the box broken? Did it have the protective film on the screen? If it wasn't like this video when you opened it, I'd say so. And also, was it advertised as completely new, or new condition?
Thanks for Quick reply. I actually never had the box in my hands. I had them put a Zagg screen protector on it. Sales person took it in back room came out with screen protector on it. I think they tried to pull a fast one on me. Some of the words in the user dictionary were f**king bit*h a**hole amoung others.
kbell8653 said:
Thanks for Quick reply. I actually never had the box in my hands. I had them put a Zagg screen protector on it. Sales person took it in back room came out with screen protector on it. I think they tried to pull a fast one on me. Some of the words in the user dictionary were f**king bit*h a**hole amoung others.
Click to expand...
Click to collapse
Yes....the games installed were a dead giveaway....they sold you a used one, not even reconditioned, because then they would have wiped the data. Someone returned one for whatever reason, and when they took it in back to put the ZAGG on it, they made the swap for some reason.
I would not even bother with dealing with the sales people...take it straight to the manager and raise holy hell. Say your kid had used it for school, found that language in the dictionary...permanently scarred.......going to sue...blah blah. You will come out with a new one and a case AND a giftcard.
Thanks for the help taking back as soon as they open today. I will raise hell with them. This was way out of line. Those salesmen should be fired!
I also have to get all my personal data off here before I return it what a big waste of time.
kbell8653 said:
I also have to get all my personal data off here before I return it what a big waste of time.
Click to expand...
Click to collapse
Be careful not to wipe any of the stuff that was already on there.
I would either get a new one or keep the one you got with benefits as some money back or free accessories.
A returned device should always be sold at a lower price and the customer has to be informed that the unit is a returned one.
On a funny side, tell them you are like Jackie Chan you don't curse and don't use guns, and you felt awfully offended by the words specially when your kids are insulting you because they are too smart for that tablet and found the dictionary before you.
Just sayin....
hope you get some goodies.
definitely a used one. maybe a demo one with salesteam. Great advice by folks above.
I used to bought one Samsung Galaxy Tab from Queens Mall Center the Srpnt Sales booth .
It was the last one but the sales person spinning his head(seriously, he spins his head to show definite yes to my question "whether it is a new one") promising that is a new/unopened one.
And guess what?
When I open Samsung Galaxy for the first time, there was one video in the device shooting the booth manager talking to customer (shooting from the manager's back).
I took it back, and show them the video. (strongest evidence I ever had and no dispute whatsoever).
And as a result of being disgusted, I just returned Samsung Galaxy and not planning to buy anyone from sprint for a while.
Take it back!
i had some isues with 3 xooms that google books were not working as youtube icon.
Well after i research the solution of my problem thanks XDA. i went to buy a new one.
Well the sales person at best buy offered me a new one on a seal box for regular price... and also had offered me an opem item while he said he had opened by mistake idk if it was return or not.
Well he offered me return item for $519.00 so i went for it. i got a girft card back for my remaining balance... abotu $70. i got my self a Motorola case $39.99 and i still have some balance on my gift card.
Until then i havent got any problems with it. was clean though.. like new..
Like peple had mention above you should be able to bring it up to Manager and come out with some freebies and some discounts.. good luck!
make sure you tell the manager it is illegal to sell used items as new. tell them you want COMPLETE satisfaction and a reasonable compensation for your time wasted, aggregation caused by their store and to help restore your trust in best buy. remember that you catch more flies with honey than vinegar. so stay calm, polite but firm and you could walk out with a major win.
I'd skip going to the store all together and write a scathing, but well worded letter to Best Buy corporate including the store number and all the pertinent information. Tell them you and your son were deeply offended by the words found in the dictionary. Make up some scenario where you were typing in a recipe for fudge in a text message and the dictionary suggested "****" as an alternative.
I've been in a few of these situations and have always found that going directly to corporate yields the best results. Do some Google searching or gather some intel at at the Best Buy in question and find out who the regional manager is. This is the information age and people's contact information isn't hard to get. Get people above the retail level involved and heads will roll, especially in the corporate structure where back stabbery and employees screwing eachother over is common place.
EDIT: Threatening legitimate lawsuits is a definite attention getter, and your case seems quite legitimate.
Can't you just match the serial number on the box with the one in the Xoom to verify if it was swapped?
Definitely go in and speak to a store manager. Threaten to call the BBB and while you're at it try and secure an OTG cable.
Sent from my PC36100 using XDA App
gqstatus0685 said:
Can't you just match the serial number on the box with the one in the Xoom to verify if it was swapped?
Definitely go in and speak to a store manager. Threaten to call the BBB and while you're at it try and secure an OTG cable.
Sent from my PC36100 using XDA App
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Click to collapse
Agreed, snatch a free otg cable from them while your at it. It will save you a headache later on... plus you deserve it, I'd be pissed.
I'd be even more pissed if i was that Samsung dude up there.
Sent from my Xoom using XDA App
I'd take it back and demand some sort of compensation. You're most certainly not the first user.
Mine was an open-box return, but it was flawless as far as I could tell and they gave me $50 bucks off. At least tell them you want some accessories or a BB gift card or something.
jase33 said:
make sure you tell the manager it is illegal to sell used items as new. tell them you want COMPLETE satisfaction and a reasonable compensation for your time wasted, aggregation caused by their store and to help restore your trust in best buy. remember that you catch more flies with honey than vinegar. so stay calm, polite but firm and you could walk out with a major win.
Click to expand...
Click to collapse
I would also advise, while saying this do not start taking your pants off. This did not work well for me after following this posters advice.
so what happened?
Check the serial number on the receipt vs the xoom. Tale tale sign.

UK Ebuyer returns

So, after a week of using my Nexus 7 the ghosting/image retention isn't getting any better and I've decided that I can't live with it.
My screen is also coming unglued on the left hand side like a lot of people's. I could probably live with this, but it's made me more determined to return it due to te ghosting. Has also made me think it makes sense to wait until it's been properly addressed by Asus/Google.
I'm therefore going to return it to Ebuyer and request a refund. Definitely want to buy another Nexus 7 eventually though as I love the device otherwise.
Has anyone already returned theirs to Ebuyer and, if so, how was the process? Did they argue with you?
00se7en said:
So, after a week of using my Nexus 7 the ghosting/image retention isn't getting any better and I've decided that I can't live with it.
My screen is also coming unglued on the left hand side like a lot of people's. I could probably live with this, but it's made me more determined to return it due to te ghosting. Has also made me think it makes sense to wait until it's been properly addressed by Asus/Google.
I'm therefore going to return it to Ebuyer and request a refund. Definitely want to buy another Nexus 7 eventually though as I love the device otherwise.
Has anyone already returned theirs to Ebuyer and, if so, how was the process? Did they argue with you?
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Click to collapse
Hi mate. Yeah I returned mine to ebuyer. I wrote about the same things in my rma. I haven't received my replacement yet but as of now they haven't argued and accepted it quite easily . Just waiting for some return details from them.
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Ebuyer return
Trying to return mine at the moment (Light bleeding on left hand side) and it has been fun so far....
1 - Attempted to return as DOA, but the online form said this had expired even though I was well within the time frame
2 - Filled in the normal return form, and entered that I want a refund
3 - Got a response saying that I need to call a number to get approval to return
4 - Called the number, and spoke to someone who said. 'ok no problem, will get that arranged for you - will email the details to you'
5 - The email instructed me to call Asus and discuss the problem with them to get an approval number.
6 - I replied that my contract is with Ebuyer, not Asus, so am not required to call them - Now awaiting their response
I am a long term customer with Ebuyer, and have been very happy with them so far. This is my first return though, and am not liking how this is progressing. When I purchase something from an online store, I expect to be able to return via online methods, not needing to call someone. They are also out of order trying to get me to call Asus - that is not how the sale of goods act works
Will update when I get more info!
bazman70 said:
This is my first return though, and am not liking how this is progressing. When I purchase something from an online store, I expect to be able to return via online methods, not needing to call someone. They are also out of order trying to get me to call Asus - that is not how the sale of goods act works
Will update when I get more info!
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Click to collapse
I stopped using Ebuyer for exactly that reason some years ago, never a complaint with their prices or speed of delivery but when it comes to returns they will almost always try to shift the responsibility onto the manufacturer and give you the run around unless you put your foot down.
Just submitted my RMA for ghosting and screen separation. I put it down as "fault under warranty", description as "other" from the drop-down boxes and requested a full refund. I received an email saying to ring their local-rate support line. Was on hold for no longer than 5-10 minutes. As soon as I explained the ghosting issue to the rep he authorised it immediately and I now have an email link to arrange a free collection.
I am impressed with the service so far, though I guess the proof will be when the refund hits my bank account. I still have nightmares about the words "Our engineer's tested it and can't replicate the fault" from the dark days of my local IT box-shifter 12-15yrs ago...
Will wait for reports that new devices are fault free before re-ordering.
I buy loads from Ebuyer from work, have returned several things and had no problems.
Ok, they ask questions - who wouldn't? a lot of faults are not faults, they are user problems. So apart from that, which I consider appropriate, I've been perfectly happy with them for years.
Jeff
So, Ebuyer collected my Nexus 7 free of charge last Friday. I included a printout in the box with some good photos of both ghosting and screen lift so that it was obvious why I was returning it.
I received a message today stating "Following extensive tests by our Returns staff, this item was found to be faulty. Therefore a refund will be issued once the RMA has been closed."
Ebuyer certainly get the thumbs up from me this time :good:
I'll no doubt take a ribbing for this, but I've replaced the Nexus 7 with a Blackberry Playbook. Not for everyone I know, but I use a Blackberry Curve extensively at work and it bridges to the Playbook allowing me to access my calendar, inbox and browser on the larger screen. Will be even better on business trips as I have unlimited international roaming. As a result I've found it far more useful throughout the day than the Nexus 7, even though the screen resolution isn't as good, a few apps are missing, and it's a little heavier. £149 for 32gig is also a bargain.
For the avoidance of doubt though, unless you use a Blackberry as your primary phone the Nexus 7 is the better buy and if I ever buy a 10 inch tablet for use around the house 'll seriously consider a Jelly Bean device.

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