Database Users

Never go to radio shack...

Holy ****, I bought my Evo at radio shack on launch day. I went to a different shack to see if the had any Evo's to swap out with since I had really bad screen separation and my screen was so unresponsive. So they didn't have any but the girl did look in the computer to see if any other store did. She said the Carmel,IN store has 2. So I rush over there and looked at the 2 they had. And to my shocking eyes, they was trying to give me a used scratched Evo. There was an other lady in there buying the other one. When they tried too activate hers, it came up as esn already activated. I was link her omfg... So my girl asked best buy which is next door if they had any Evo's and had 2 also, but they was brand new, so I canceled my line, got a refund from the shack and went next door.. Now I'm the proud owner of my new EVO will never do any business with radio shack ever again...
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Just because that particular store screwed up does not mean the majority are like that.

johnjjschmidt said:
Just because that particular store screwed up does not mean the majority are like that.
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True that. At first I had mix feelings about them but at the end they came through and were able swap me a new one. All in all you just have to find one that is helpful. Good luck to all.

I for one went to the Shack on Friday in a small town near me and not only did I get one but somehow it was only $168 with tax!!!! WOOT WOOT!

Probably a return
wraunch said:
I for one went to the Shack on Friday in a small town near me and not only did I get one but somehow it was only $168 with tax!!!! WOOT WOOT!
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The sales guy at the Shack by us lied pretty bad about the Evo and accessories. I'll probably won't go back to the one by me till he is fired or quits. Not too bad of a store though.
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What he said?
Luzer said:
The sales guy at the Shack by us lied pretty bad about the Evo and accessories. I'll probably won't go back to the one by me till he is fired or quits. Not too bad of a store though.
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Luzer:
What exactly did he lie about, if you don't mind me asking?

This isn't the first time I've seen posts about Radioshack trying to sell used phones. Its happened before. People wonder why I refuse to shop there.
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they sell used electronics so yeah, sure i can see them selling used handsets. ive seen stapled boxes of electronics many times.... no shock here.

Uhh.. I work for Radio Shack.. And know that, at our store, which sells close to 200 phones a month, does NOT sell used phones.. Remember, some businesses have shady managers.. I would contact that stores district manager.. Oh, and we'be sold over 70 Evo's since launch day, and only 2 or 3 swap outs.. And we're getting the replacements direct from HTC.

That's too bad about the selling of used phones but from the three stores I have worked in we never sold used cell phones. As far as other stuff goes, if a returned product seems to be in proper order we do put it back on the shelf.

Zardos66 said:
This isn't the first time I've seen posts about Radioshack trying to sell used phones. Its happened before. People wonder why I refuse to shop there.
Sent from my SPH-M900 using XDA App
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johnjjschmidt said:
That's too bad about the selling of used phones but from the three stores I have worked in we never sold used cell phones. As far as other stuff goes, if a returned product seems to be in proper order we do put it back on the shelf.
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Sometimes when a phone is returned, the associate/manager gets a little overzealous at losing a phone sale because they don't have any new ones in stock, and it's tempting to try to sell that returned one... trust me, it looks a little different from the other side of the counter. That said, not only is it not possible to sell a "used" Sprint phone, but it's against our policy anyway. The ESN doesn't clear from a cancelled account for a long period of time, so you'll rarely manage to get home with it in the first place. AT&T/T-Mobile phones, however... I'm sad to say that I'm not surprised people have sold them, but I would never, and have never, done such a thing or seen it done at any of the 6 stores I've worked at. Radioshack is also not the only company that's ever been accused of having this happen, BY FAR.
As for other products, yes, we do put returns back on the shelf, so long as they still work. I disprove of it on the grounds that it looks tacky, and we can't discount the price of the item... but, sometimes we don't have a choice. We certainly don't force people to buy the opened products

Xenithflare said:
Sometimes when a phone is returned, the associate/manager gets a little overzealous at losing a phone sale because they don't have any new ones in stock, and it's tempting to try to sell that returned one... trust me, it looks a little different from the other side of the counter. That said, not only is it not possible to sell a "used" Sprint phone, but it's against our policy anyway. The ESN doesn't clear from a cancelled account for a long period of time, so you'll rarely manage to get home with it in the first place. AT&T/T-Mobile phones, however... I'm sad to say that I'm not surprised people have sold them, but I would never, and have never, done such a thing or seen it done at any of the 6 stores I've worked at. Radioshack is also not the only company that's ever been accused of having this happen, BY FAR.
As for other products, yes, we do put returns back on the shelf, so long as they still work. I disprove of it on the grounds that it looks tacky, and we can't discount the price of the item... but, sometimes we don't have a choice. We certainly don't force people to buy the opened products
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I can't tell you how many times I've flat out told a customer that what they were about to buy would NOT work for what they were trying to do... but they dont listen to me, they go home, it doesn't work and they bring it back. And we're stuck reselling it opened. All because the jackhole refused to listen to the person who works at the store.
Or how many times people will just grab something and start to open it right there...then realize that it wasnt what they wanted. (Would've been faster to just READ the dang box instead of ripping it apart) And again, we're stuck reselling it.
When it's things like cables and connectors and whatnot, it's not a big deal, and most of the big stuff can be shipped out anyway. /shrug
On the upside, I once won $50 bucks off a customer when I bet him that what he was buying was wrong (he was a regular shopper, and a cool guy)
as for the OP, That's a pretty bad store to be reselling used phones. It's not even worth the hour it takes to get them activated right.

Bp3dots said:
I can't tell you how many times I've flat out told a customer that what they were about to buy would NOT work for what they were trying to do... but they dont listen to me, they go home, it doesn't work and they bring it back. And we're stuck reselling it opened. All because the jackhole refused to listen to the person who works at the store.
Or how many times people will just grab something and start to open it right there...then realize that it wasnt what they wanted. (Would've been faster to just READ the dang box instead of ripping it apart) And again, we're stuck reselling it.
When it's things like cables and connectors and whatnot, it's not a big deal, and most of the big stuff can be shipped out anyway. /shrug
On the upside, I once won $50 bucks off a customer when I bet him that what he was buying was wrong (he was a regular shopper, and a cool guy)
as for the OP, That's a pretty bad store to be reselling used phones. It's not even worth the hour it takes to get them activated right.
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Holy jesus, this is so full of truth I can't quote it hard enough. Every day, someone comes in for an ethernet splitter or some bunch of crap that we know won't work, and they insist on buying it anyway. Then, sure enough, back they come to return it. I especially hate when someone grabs say, a DC power plug from the parts drawer, even though you're telling them again and again that we don't have anything you can splice your laptop power cord with, and they look at you and ask if they can open it as they rip it open. It's like, NO YOU CAN'T OPEN IT, IT WON'T WORK. And then, they realize you're right, and now no one else will buy it because it's opened.
XD Sorry, had to rant. Today has been exactly that kind of day. But yeah; if we sent back everything anyone had ever opened, we'd barely have anything on our shelves. Phones; however, should never be resold. There're several reasons it's against our policy, privacy and quality control only being two parts of it.

The radio shack by my house does in fact sell used evos (as new)...but they tell you they are used. I was at radio shack putting my wife on the list for evos when someone returned one, the person directly behind the return ask if she could buy it. The manager sold it to her, as a new phone. A few nights later we got a call from the same manager saying they just had a return (because of battery life) and ask us if we wanted to purchase it as a new phone.

bwcorvus said:
The radio shack by my house does in fact sell used evos (as new)...but they tell you they are used. I was at radio shack putting my wife on the list for evos when someone returned one, the person directly behind the return ask if she could buy it. The manager sold it to her, as a new phone. A few nights later we got a call from the same manager saying they just had a return (because of battery life) and ask us if we wanted to purchase it as a new phone.
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Dumb ****,smfh,u just saw it returned, she dumb.
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wraunch said:
I for one went to the Shack on Friday in did I get one but somehow it was only $168 with tax!!!! WOOT WOOT!
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How's your returned resold evo,sir?
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bwcorvus said:
The radio shack by my house does in fact sell used evos (as new)...but they tell you they are used. I was at radio shack putting my wife on the list for evos when someone returned one, the person directly behind the return ask if she could buy it. The manager sold it to her, as a new phone. A few nights later we got a call from the same manager saying they just had a return (because of battery life) and ask us if we wanted to purchase it as a new phone.
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If they tell you it's used, then they aren't selling it as "new."
not that they should be selling it anyway...

Xenithflare said:
Holy jesus, this is so full of truth I can't quote it hard enough. Every day, someone comes in for an ethernet splitter or some bunch of crap that we know won't work, and they insist on buying it anyway. Then, sure enough, back they come to return it. I especially hate when someone grabs say, a DC power plug from the parts drawer, even though you're telling them again and again that we don't have anything you can splice your laptop power cord with, and they look at you and ask if they can open it as they rip it open. It's like, NO YOU CAN'T OPEN IT, IT WON'T WORK. And then, they realize you're right, and now no one else will buy it because it's opened.
XD Sorry, had to rant. Today has been exactly that kind of day. But yeah; if we sent back everything anyone had ever opened, we'd barely have anything on our shelves. Phones; however, should never be resold. There're several reasons it's against our policy, privacy and quality control only being two parts of it.
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The best are the ones that make you open something, verify that it works, and then try to buy a different, unopened one, of the same thing, because they dont want an already open one.
YOU MADE ME OPEN IT!!!!

3rd Replacement = Damaged Again... What Gives?!

So, my launch day EVO started collecting dust under the screen on the top left corner and I took it to a local Sprint store to get it repaired. They put a screen that was all scratched and dented on the sides on and assumed I would be satisfied with it. Wrong!
After forcing them to put my old one back (apparently they didn't have any other in store), I called Sprint and got them to send me a replacement phone.
Phone came in and I noticed heavy scratches on the camera and the kickstand was completely loose (would open up by itself). Got them to send me another replacement...
Phone arrived last week with the bottom of the glass completely loose. I could lift it with my nail. Called and after *****ing for hours, I got them to send me yet another replacement...
Phone came in with exactly the same symptom. What's going on? I don't know what else to do from here on out. I know it is technically not Sprint's fault, but this is getting ridiculous. I thought my experiences with the Palm Pre were bad... that was nothing.
Now I know they most likely will not send me yet another phone unless I take it to a store. That's going to be another 5-hour ordeal. Is there any way I can get a new device or a fully-functional refurb? I tried retentions and they said there was nothing they could do. =/

akarol said:
So, my launch day EVO started collecting dust under the screen on the top left corner and I took it to a local Sprint store to get it repaired. They put a screen that was all scratched and dented on the sides on and assumed I would be satisfied with it. Wrong!
After forcing them to put my old one back (apparently they didn't have any other in store), I called Sprint and got them to send me a replacement phone.
Phone came in and I noticed heavy scratches on the camera and the kickstand was completely loose (would open up by itself). Got them to send me another replacement...
Phone arrived last week with the bottom of the glass completely loose. I could lift it with my nail. Called and after *****ing for hours, I got them to send me yet another replacement...
Phone came in with exactly the same symptom. What's going on? I don't know what else to do from here on out. I know it is technically not Sprint's fault, but this is getting ridiculous. I thought my experiences with the Palm Pre were bad... that was nothing.
Now I know they most likely will not send me yet another phone unless I take it to a store. That's going to be another 5-hour ordeal. Is there any way I can get a new device or a fully-functional refurb? I tried retentions and they said there was nothing they could do. =/
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The only way is with the Asurion process.
If you call *2 and explain the situation they may refund all, most likely part, of the $100 deductible.
I suggest it though.

mattykinsx said:
The only way is with the Asurion process.
If you call *2 and explain the situation they may refund all, most likely part, of the $100 deductible.
I suggest it though.
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I thought Asurion sends out refurbs sometimes though?

ffolkes said:
I thought Asurion sends out refurbs sometimes though?
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I've only received brand new replacements.
I've never heard of them sending out refurbs.

mattykinsx said:
I've only received brand new replacements.
I've never heard of them sending out refurbs.
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That might not be a bad idea after all.
UPDATE: I just spoke to what appeared to be a thug on the other end of the line at Sprint's Tech Support. A nice thug at that. After decrypting our conversation through his strong ebonics, I understood that he created an eTicket (which I received online already) and told me to present it to the store clerk where I will be handed a brand new device. Is this possible? On the ticket it states:
Description of Issue:
Battery Damaged/Swollen/Cracked
Battery Won't Charge
Which is nothing related to my issues and will be apparent when they see it. I sounded skeptical but he assured me that it would work. For me to bring all my stuff (box if I have it, cables, manuals, etc) because I will be handed a brand new one when I get there. I'm still skeptical but I guess we'll have to wait and see. Anyone experience something similar?
Also, he told me I can go to an affiliate store for this (doesn't have to be corporate). Should I even bother? I feel they're less prone to handing me a new device.
I really hope it works out as I don't want to go through the hassle of unrooting and erasing my phone to see that nothing happened.
Finally, will a corporate store have newer phones than affiliated stores or vice versa? If I'm getting something new, I want it to be brand spankin' knew to make sure they worked out all the kinks.
Thanks again!

akarol said:
That might not be a bad idea after all.
UPDATE: I just spoke to what appeared to be a thug on the other end of the line at Sprint's Tech Support. A nice thug at that. After decrypting our conversation through his strong ebonics, I understood that he created an eTicket (which I received online already) and told me to present it to the store clerk where I will be handed a brand new device. Is this possible? On the ticket it states:
Description of Issue:
Battery Damaged/Swollen/Cracked
Battery Won't Charge
Which is nothing related to my issues and will be apparent when they see it. I sounded skeptical but he assured me that it would work. For me to bring all my stuff (box if I have it, cables, manuals, etc) because I will be handed a brand new one when I get there. I'm still skeptical but I guess we'll have to wait and see. Anyone experience something similar?
Also, he told me I can go to an affiliate store for this (doesn't have to be corporate). Should I even bother? I feel they're less prone to handing me a new device.
I really hope it works out as I don't want to go through the hassle of unrooting and erasing my phone to see that nothing happened.
Finally, will a corporate store have newer phones than affiliated stores or vice versa? If I'm getting something new, I want it to be brand spankin' knew to make sure they worked out all the kinks.
Thanks again!
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That's about the setchiest thing I've ever read lol

mattykinsx said:
I've only received brand new replacements.
I've never heard of them sending out refurbs.
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All depends on stock. They will most certainly send out Refurbs. But they send new too.
Dust under screen doesn't sound so bad now, does it.

mswlogo said:
Dust under screen doesn't sound so bad now, does it.
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Dust under the screen means that the screen is coming apart.
Eventually that will lead to touchscreen failure or something of the kind.
Getting that fixed is more preventative.
Plus, you pay $200 + for a device, you don't deserve to have a sub-standard device.

OT: what exactly made the guy a thug?
Sent from the void...

wuclan48 said:
OT: what exactly made the guy a thug?
Sent from the void...
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The numerous dawgs, yos, and the holla at the end?!
Nobody answered my questions, is it possible that this is legit and I'll be getting a new replacement tomorrow? Why wouldn't get give me some crap someone returned recently?

akarol said:
The numerous dawgs, yos, and the holla at the end?!
Nobody answered my questions, is it possible that this is legit and I'll be getting a new replacement tomorrow? Why wouldn't get give me some crap someone returned recently?
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Lol.
He must have been from the dirty south. I've called a lot of times and have gotten funny characters.
What he told you is BS. Why would a. authorized retailer such as Best Buy take a new phone out of their inventory and give it to you?
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I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...

wuclan48 said:
I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...
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OP. Just edit your post to ''ghetto''.
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wuclan48 said:
I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...
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Well, apparently he might just be a criminal according to the sketchiness of this situation and his alleged connections with stores. I guess the term would apply then.
I don't see thug as being derogative anyways. Have you not watched TV much? It's everywhere.
Anyways, if I give someone that works for Sprint and has access to their system my eTicket number, do you think they might be able to explain what it means and how it would be handled at their store?!

OP: I understood, and I LOL'd
Taking offense at ignorance just confirms it....

Back on topic...
Welcome to the world of refurbs.
Call customer service, ask to talk to Account Services. Tell them you will cancel your account if you dont get a brand new replacement. Tell them you are tired ot dealing with crappy refurbs, and dont have the time to keep going back to the store.

Go to a sprint store, tell them there's a ticket in the system. Before you do call sprint back an have them code the ticket correctly. When you go to the store don't tell them what the issue is, just say there's a ticket and have them pull it up. Once they do that the store is subject to a survey, they won't want you to give them a bad survey so they will fully fix or give you a fully functioning device.
Sent from your favorite carrier, black and yellow!

DirtyShroomz said:
Go to a sprint store, tell them there's a ticket in the system. Before you do call sprint back an have them code the ticket correctly. When you go to the store don't tell them what the issue is, just say there's a ticket and have them pull it up. Once they do that the store is subject to a survey, they won't want you to give them a bad survey so they will fully fix or give you a fully functioning device.
Sent from your favorite carrier, black and yellow!
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Or so I thought... I called a rep from the store a bit ago and explained to them the situation. Basically, they told me that I would still have to wait for them to attempt a repair and if not possible, they would send me a refurbished device.
What's the f'ing point of having this eTicket in the first place? I could go there without anything and they would proceed in the same manner. This is really getting annoying... The local store is always extremely busy and getting out of there with 3 hours is unrealistic. I'm tired of wasting time dealing with this simple fix.

akarol said:
Or so I thought... I called a rep from the store a bit ago and explained to them the situation. Basically, they told me that I would still have to wait for them to attempt a repair and if not possible, they would send me a refurbished device.
What's the f'ing point of having this eTicket in the first place? I could go there without anything and they would proceed in the same manner. This is really getting annoying... The local store is always extremely busy and getting out of there with 3 hours is unrealistic. I'm tired of wasting time dealing with this simple fix.
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The eTicket tells everybody how many times the phone has been checked or submitted to be checked so when customers call and say "I've had this phone replaced 3 times!!!" Sprint can say "No you haven't". They will ALWAYS have to look at/troubleshoot the phone before any exchanges are made.

I've had mine replaced twice and was able to get a new phone. But Jesus Christ was it difficult. They will only give you a brand new phone if the store agrees to it (they have to be reimbursed by Sprint) or if Sprint themselves, agree which is usually a special case.
Here's what you do:
Call up Sprint customer service, explain to them the situation. Don't expect it to go anywhere. Just keep escalating the issue. After you get as high as you can go, call Sprint's Executive Hotline Number: 703-433-4401
Tell them the same thing. 99% chance they will tell you that they can't just give you a brand new Evo. Ask them for a case number and then write it down somewhere. Then, email [email protected] telling them what's going on, and be sure to include your number, account PIN, and the case number (if you have one). This is Dan Hesse's email addresses. He reads the emails, but they are mostly answered by his secretaries. They will call you back on a weekday probably during the same week. You'll get a call from "_________, from the Office of Dan Hesse". Explain to them the situation and be sure to detail your frustration with getting the issue solved and how this is not how a company should handle things.
Also, one of them women that called me back said that refurbished doesn't necessarily mean that the phone is opened up, gutted, and the parts are replaced with working ones. She said that some of the phones are just those that are returned because of the 30 day guarantee and then just put back on shelves. She also said that the only things that are fixed are the things that are written down by the repair specialist in the store, which is stupid because they only write down 1 problem even if there are multiple issues with the phone. Obviously, there is an issue with quality control.
It will take a while, but this is what I went through, and they were able to work with the store near my house to give me a brand new Evo, in exchange for the store getting 2 refurbished phones from Sprint. It's a white 0004 with no issues at all. They will probably tell you that you need to take the phone to a repair center again to have it looked at (the one you have on you), but tell them you've spent way too much time on this issue and you just want it fixed ASAP. If you have a preferred store, let them know which one it is.
PS: Ask for a new white one. Because the white ones were initially only offered at Best Buy, so the ones that are in the Sprint stores now are mostly 0004s, and they have no issues.
Hope this helps,
Frederick

[Q] Best way to prep for return?

So I'll be taking this unit back to Staples soon (before the 14 days) for a few reasons, and I was wondering what the best way to clean this thing was? I'm rooted, so I will have to unroot. I changed the wpasupplicant file and added some Transformer widgets/wallpapers, should I remove those too? Or should i just press the side reset button? If you have ever returned one please let me know what you think I should do. Thanks, always appreciate the help.

cdkizzle said:
So I'll be taking this unit back to Staples soon (before the 14 days) for a few reasons, and I was wondering what the best way to clean this thing was? I'm rooted, so I will have to unroot. I changed the wpasupplicant file and added some Transformer widgets/wallpapers, should I remove those too? Or should i just press the side reset button? If you have ever returned one please let me know what you think I should do. Thanks, always appreciate the help.
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Click to collapse
Unroot and restore. Should be good to go.

Alright sounds good. If they don't let me check fornthis bezel lift right in the store I think Ill just wait for the Sammy 10.1 or just put the money towards a new laptop.
I think the device is great, really not many complaints, but after a bit of use and reflection I think I need a laptop more. Maybe ill buy this Acer again once all the fancy Tegra 3 devices come out and this has gone down a bit. It rrpeally is a great tablet IMO.

Im a staples easy tech. we do returns all the time. just an fyi. if your store is anything like mine. we dont care what condition its in. or what software is on it. if you bring it in. its in the box. its within 14 days, and you have the receipt or proof of purchase. we dont care. we ship it back anyway. we return laptops, desktops, and tablets and dont even bother to turn them on. we mark them as returned and put them in the back for shipment. so you should have no worries.

gh123man said:
Im a staples easy tech. we do returns all the time. just an fyi. if your store is anything like mine. we dont care what condition its in. or what software is on it. if you bring it in. its in the box. its within 14 days, and you have the receipt or proof of purchase. we dont care. we ship it back anyway. we return laptops, desktops, and tablets and dont even bother to turn them on. we mark them as returned and put them in the back for shipment. so you should have no worries.
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Same here i work at staples as a easy tech as well.. In my store we just make sure the serial numbers match nd if they do u have the reciept and box we take it back within 14 days.. we end up playing with it ourselves sometimes =] Lol free testing haha but yeah

I am a manager at a staples and while we do not check for root status we do... at my store... check the condition of the unit, that it powers on, and that all the accessories are in the box. If it is physically damaged it is not returned. This is store policy. Anyone here found to be in violation of policy will be written up... if enough times they are not asked back. We like our good sales numbers and weed out the bad apples effectively. Honestly I think it is a shame our own employees talk down about their stores. Anyways you will not have any issues returning it with the root status.
On a lighter note we have not had many returns from the acer... mostly the xoom with the chief complaints involving price and the lack of a functioning micro sd card slot. I am personally waiting for the Toshiba! Keep an eye out!

fredderf81 said:
I am a manager at a staples and while we do not check for root status we do... at my store... check the condition of the unit, that it powers on, and that all the accessories are in the box. If it is physically damaged it is not returned. This is store policy. Anyone here found to be in violation of policy will be written up... if enough times they are not asked back. We like our good sales numbers and weed out the bad apples effectively. Honestly I think it is a shame our own employees talk down about their stores. Anyways you will not have any issues returning it with the root status.
On a lighter note we have not had many returns from the acer... mostly the xoom with the chief complaints involving price and the lack of a functioning micro sd card slot. I am personally waiting for the Toshiba! Keep an eye out!
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Lol if your talking about mine and the other staples workers comments.. Then i think you took it the wrong way buddy.. We're not talking down the stores we're just saying ovcourse the OP know's no store will take a return back for a damaged item so we don't even have to put that point out there its clear to everybody.. Other than that nobody here posted anything to downgrade the staples brand it self.. Anyways since your a manager whats the release date on the Samsung and the Toshiba? And which ones.. Cuz my GM told me before but i totally forgot.. So i wanna know so i can maybe return my acer and wait for the toshiba or samsung..

Done this two times now due to wifi and sleep mode issues, so I am a veteran
1. Use Astro to delete the sdcard (internal space), since a LOT of your data will be there and people tend to forget about this space. A reset does NOT clean this space. Astro deletes the content, but not the actual parent directory (it can't) so the device is not "harmed".
2. Reset the device to stock (in setting options) and reboot.
The A500 should reboot and be in set-up mode, just as when you first started out of box.

Don't use best buy's geeksquad black tie protection if you need a battery replaced

Alright well I was happy to see that my insurance plan (I got it from my dad) included the free battery replacement and since mine gets terrible drain from my phone I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it? Also just a side note of bad luck: I called and their systems are down so they can't place my order today. All in all: best buy is overpriced garbage with an incompetant support team with a plan that makes less sense than baby talk.

Indirect said:
Alright well I was happy to see that my insurance plan (I got it from my dad) included the free battery replacement and since mine gets terrible drain from my phone I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it? Also just a side note of bad luck: I called and their systems are down so they can't place my order today. All in all: best buy is overpriced garbage with an incompetant support team with a plan that makes less sense than baby talk.
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So they don't carry it in the store and want you to call the number to get a free battery replacement..... Are you like 13 just call the number and get your battery, just be glad that the service is even offered.
Sent from my PC36100 using Tapatalk

As far as I know, Best Buy nor any other insurance offerings guarantee that they will just trade you a new battery immediately in-store.
Giving you a number and mailing you a new battery after calling them sounds like SOP.

MultiDev said:
As far as I know, Best Buy nor any other insurance offerings guarantee that they will just trade you a new battery immediately in-store.
Giving you a number and mailing you a new battery after calling them sounds like SOP.
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Sprint will replace
Sent from my PC36100 using Tapatalk

Khilbron said:
So they don't carry it in the store and want you to call the number to get a free battery replacement..... Are you like 13 just call the number and get your battery, just be glad that the service is even offered.
Sent from my PC36100 using Tapatalk
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That doesn't make any sense.
The best busy insurance is useless.
You're better off using the warranty because either way you're going to be without a phone for multiple weeks.

Meh BBY rarely carries batteries for devices in store... they might have the extended capacity ones but I have never seen them carry OEM batteries so yeah... this sounds pretty standard

It's the fact that I was annoyed at the situation that I have to call the number myself and all that instead of just going to sprint to replace my battery. It's annoying and I was already having a bad day. I had to vent. :3

Indirect said:
It's the fact that I was annoyed at the situation that I have to call the number myself and all that instead of just going to sprint to replace my battery. It's annoying and I was already having a bad day. I had to vent. :3
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I probably would have gotten on my phone and called my local best but store and asked how the replacement battery program worked before driving out there and waiting 45 minutes in line. If I am going somewhere to purchase anything that could be out of stock (expecially electronics), I will always call and see if they have it in stock. Going to a store and expecting for them to have something that you want/need without checking first is not their fault.

tgruendler said:
I probably would have gotten on my phone and called my local best but store and asked how the replacement battery program worked before driving out there and waiting 45 minutes in line. If I am going somewhere to purchase anything that could be out of stock (expecially electronics), I will always call and see if they have it in stock. Going to a store and expecting for them to have something that you want/need without checking first is not their fault.
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Furthermore, if you actually took the time to read and/or inquire about the battery replacements when you signed up, you would know that this is standard procedure.
Sent from my PC36100 using Tapatalk

bjb_nyj101 said:
you would know that this is standard procedure.
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And you don't think that supports the OP's advice of not using Best Buy's black tie protection?
You're better off just using the HTC warranty.

mattykinsx said:
And you don't think that supports the OP's advice of not using Best Buy's black tie protection?
You're better off just using the HTC warranty.
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Try and send Htc a cracked screen and see what they say
Sent from my HTC Shooter via Tapatalk

HSadler93 said:
Try and send Htc a cracked screen and see what they say
Sent from my HTC Shooter via Tapatalk
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I was referring to warranty concerns, not physical damage concerns.
That's what TEP is for.
Battery replaced on site, phone replaced within a day if service cannot be performed, deductible only if you damage the phone.
A lot better than paying $10 a month and having to wait a week [or up to three] to have a phone. [Which is just what the HTC warranty is like]

LexLuger82 said:
Sprint will replace
Sent from my PC36100 using Tapatalk
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From the warehouse, which usually takes a day or two.

Sunsparc said:
From the warehouse, which usually takes a day or two.
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Sprint replaces batteries on site
Sent from my PC36100 using Tapatalk

mattykinsx said:
And you don't think that supports the OP's advice of not using Best Buy's black tie protection?
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I never said that the OP wasn't right for advocating against black tie. I'm replying to this:
Indirect said:
I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it?
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Not just this black tie insurance, but everything you sign up for in general; You should know what services you are signing up & paying for. Period. There should never be any surprises. *Even if* you "assume" that you'll be able to get something fixed/replaced/etc, it seems like common sense to call in before hand to make sure, rather than wast an hour of your time.

Honestly you could have stopped at "Don't use Best Buys Geek Squad"
The in house people are just plain dumb. Not naive, not just under-trained, not just lacking in the skill set to do the job but actual dumb.
I say this with every ounce of honesty I can in hopes that you guys for once believe something on the internet posted by someone you don't know.......
I actually got into an extended conversation with a person about a new computer and as soon as I saw he was just reading the description card I asked about the flux capacitor issues. He proceeded to ask his superior about it because he "wanted to be honest and find my answer instead of making up stuff". His superior proceeded to LOOK IT UP!!! until a listening customer popped in with "you only have issues if you have a hard drive that spins faster than 88mph". We laughed, they picked up on it, I left.
The GS employees are dumb. I don't use the above story as my only basis, that's an extreme example. The phone people are just reading a prompt, the inhouse people are just trained to go to the computer and "look it up". They have no real working knowledge of anything they are selling.

Indirect said:
Alright well I was happy to see that my insurance plan (I got it from my dad) included the free battery replacement and since mine gets terrible drain from my phone I figured alright cool no problem, I will just goto bestbuy today and go get my replacement, WRONG! Turns out, you wait 45 minutes in line just to be told "You need to call this number *writes it down* and then your battery should be at your house between 4-7 days. Are you kidding me? Why the hell can't you guys carry battery replacements and give me a battery when I need it? Also just a side note of bad luck: I called and their systems are down so they can't place my order today. All in all: best buy is overpriced garbage with an incompetant support team with a plan that makes less sense than baby talk.
Click to expand...
Click to collapse
Don't use "Best Buy" at all.

blizzard1017 said:
Honestly you could have stopped at "Don't use Best Buys Geek Squad"
The in house people are just plain dumb. Not naive, not just under-trained, not just lacking in the skill set to do the job but actual dumb.
I say this with every ounce of honesty I can in hopes that you guys for once believe something on the internet posted by someone you don't know.......
I actually got into an extended conversation with a person about a new computer and as soon as I saw he was just reading the description card I asked about the flux capacitor issues. He proceeded to ask his superior about it because he "wanted to be honest and find my answer instead of making up stuff". His superior proceeded to LOOK IT UP!!! until a listening customer popped in with "you only have issues if you have a hard drive that spins faster than 88mph". We laughed, they picked up on it, I left.
The GS employees are dumb. I don't use the above story as my only basis, that's an extreme example. The phone people are just reading a prompt, the inhouse people are just trained to go to the computer and "look it up". They have no real working knowledge of anything they are selling.
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The sad thing is, I wanted to work with geeksquad last year but then I found out the severe lack of knowledge in that group in general and I was appaled I have an extensive knowledge of windows and linux as well as the ability to remove just about every peice of malware by hand and I hate people that just scan with different tools that will eventually pick up something. Guess what best buy does to remove malware? Throw scans at it. I would much rather do all of it by hand so I figured I can do freelance virus removal for the time being and it has worked out wonderfully. I'm gonna try to convince my dad to just get me the sprint TEP plan and go from there. Atleast then I can find someone intelligent to fix my issues that I can't fix myself.

fenixjn said:
Meh BBY rarely carries batteries for devices in store... they might have the extended capacity ones but I have never seen them carry OEM batteries so yeah... this sounds pretty standard
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yeah, don't think I ever see batteries at Best Buy....you gotta read the small print when buying all that extra stuff from stores....especially when it involves them replacing something for free....

Beware: Best Buy BF Eee Pads

I started having problems with the power button, so i went today to get it replaced and to my surprise the SKU had change and they told me they couldn't replace the unit because the one they have was different. I asked the lady to call the store manager and she confirmed that I had to pay the difference because the one the sold on black Friday was build with cheaper components "can I get a lol?" I had to get a general manager involved and even after that I had to call the store I originally bought the transform from and get that General manager involved too.... well tomorrow I'm getting a new one. will see. Hopefully no one else has to go trough this.

LOL at the "build with cheaper components". IIRC there was another member who had to RMA two BB TF due to power button also.

What's the sku?

swissross said:
What's the sku?
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the new one is Model: TF101-A1| SKU: 2475916

I'm glad BB's UK failure and market exit has come as quickly as they came. Crook banditos.
Sent from my Nexus S using xda premium

The Best Buy "X1" was just the A1 with a different SKU to prevent price matching.
They frequently pull the same shady maneuver.

I've been playing around with dead units I've managed to obtain. It appears that there are some units with the bezel power button being prone to go out of alignment with the inside electronic power button. Press it a certain way and it goes out of alignment, causing it to not pop back out and you end up with a stuck power button.
To fix, you have to take out the bezel and realign it. Kinda a pain, really.

I hate best buy, i came believe they get away with crap like this and sku changes to avoid price matching.
Sent from my SAMSUNG-SGH-I777 using xda premium

Another possible explanation for the X1. Factory refurbs, Search the early forums and you will see there were lots of TF's returned for various reasons, dup orders, light bleed, battery draining ( eventually fixed) or just played with and did not like. I am sure these were not scrapped, but rather retested and sold at a discount .

Rumbleweed said:
Another possible explanation for the X1. Factory refurbs, Search the early forums and you will see there were lots of TF's returned for various reasons, dup orders, light bleed, battery draining ( eventually fixed) or just played with and did not like. I am sure these were not scrapped, but rather retested and sold at a discount .
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Would be quite illegal for refurbs to be sold at retail as new.
Sent from my ADR6400L

Rumbleweed said:
Another possible explanation for the X1. Factory refurbs, Search the early forums and you will see there were lots of TF's returned for various reasons, dup orders, light bleed, battery draining ( eventually fixed) or just played with and did not like. I am sure these were not scrapped, but rather retested and sold at a discount .
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Click to collapse
Agreed. I just bought a TF as a present for someone. Brand new from buy.com. Or supposed brand new from buy.com. There was a seal on top of a broken seal. It was a returned unit.
Anyway, I turned it on, played around with it. OMG, after dealing with over a dozen ips display devices, this one has the least light bleeding I've ever seen! Bluetooth, wifi, gps, everything works! The system works great. What's more, I managed to overclock it to 1.6 during my test runs. And the device feels 100% solid. No creaks or anything. I even applied several torque tests and nothing budged.
Whoever the dumbass that returned this almost perfect unit. Haha.

I just came back from the store and there was a different manager and he said he was not going to exchange my tablet... He said it was because the one they sold on BF had an older version of Android. I know its just retarded.
Tomorrow Il will filing a complaint with the better business bureau.

Vertig0 said:
I just came back from the store and there was a different manager and he said he was not going to exchange my tablet... He said it was because the one they sold on BF had an older version of Android. I know its just retarded.
Tomorrow Il will filing a complaint with the better business bureau.
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You do realize that the BBB is a private organization, and that best buy couldn't care less what the BBB thinks, right? It's just another method of control of the masses.
Gotta admit the move made by best buy is pretty slick, though. Change the model number so people can't exchange it.

Is it already past the Holiday return period? But if it is past...then you could look into the thread that goes into how to correct the problem that you have with your power button. Assuming that it's the same problem you have.

goodintentions said:
You do realize that the BBB is a private organization, and that best buy couldn't care less what the BBB thinks, right? It's just another method of control of the masses.
Gotta admit the move made by best buy is pretty slick, though. Change the model number so people can't exchange it.
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I know it's a private company, but it's not the first time I have use them. Trust me they don't want a record of unresolved issues.

SiNJiN76 said:
Is it already past the Holiday return period? But if it is past...then you could look into the thread that goes into how to correct the problem that you have with your power button. Assuming that it's the same problem you have.
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Yes, still under the return period, that's why I want to get it replaced. Once I have access to a computer I will check that post thx!

Vertig0 said:
I just came back from the store and there was a different manager and he said he was not going to exchange my tablet... He said it was because the one they sold on BF had an older version of Android. I know its just retarded.
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This is right up The Consumerist's alley. Get a little internet attention. They love Best Buy stories.

Same thing happened to me with my NetBook in August

I work for Best Buy... sadly they do change SKUs quite frequently. The added letters/numbers on the end of models typically involves some kind of feature change on the unit.

I would not take no for an answer. Keep talking to someone higher up until you get a replacement. Does your local news agency have someone you take complaints to and they investigate it?
If they tell you it has a different version of android on it laugh at the idiot in their face then walk over to the display unit and show them its the same version.