Moto g7 random rebooting - Moto G7 Questions & Answers

Just got my G7 3 days ago and have had it random reboot 2 times now. Anyone else having this issue or have an idea on why? Prob gunna exchange it at best buy if it happens again

GavinMazey said:
Just got my G7 3 days ago and have had it random reboot 2 times now. Anyone else having this issue or have an idea on why? Prob gunna exchange it at best buy if it happens again
Click to expand...
Click to collapse
I have 3. No issues.

GavinMazey said:
Just got my G7 3 days ago and have had it random reboot 2 times now. Anyone else having this issue or have an idea on why? Prob gunna exchange it at best buy if it happens again
Click to expand...
Click to collapse
I have a magnetic usb-c xharger. (a little magnetic piece plugs into the usb-c port ) and it's charged with a cable with a magnetic end.
Never had any problems on any of my devices until the g7. When plugged in it reboots the phone occasionally.
So with that said perhaps it's a bad cable?
Sent from my moto g(7) using Tapatalk

Related

Rant: Second Replacement

So, I just replaced my second Epic due to the charger port going out and no longer charging on the phone. I knew it was happening Saturday because the symptoms were the same as before. The phone thought it was charging and even counted up, but as soon as it was unplugged, it dropped faster than normal, or a restart made it *reset* to the actual phone battery level.
Today, it would not even recognize the charger at all. Luckily, Sprint had a replacement for me in-store this time, so no week wait.
Has anyone else experienced this problem?
VassagoX said:
So, I just replaced my second Epic due to the charger port going out and no longer charging on the phone. I knew it was happening Saturday because the symptoms were the same as before. The phone thought it was charging and even counted up, but as soon as it was unplugged, it dropped faster than normal, or a restart made it *reset* to the actual phone battery level.
Today, it would not even recognize the charger at all. Luckily, Sprint had a replacement for me in-store this time, so no week wait.
Has anyone else experienced this problem?
Click to expand...
Click to collapse
I think mine is going bad too. Sometimes it charges and sometimes it doesn't ... did they charge you to replace your phone? How long you've had it for?
Sent from my SPH-D700 using XDA
I bought mine pre-order and picked it up the day it came out from Best Buy. My first replacement was right at the one year mark. This last one didn't last a year, but since it's refurbished, there's no way to tell how much wear there may have already been on the port.
I have insurance through Sprint, there was no charge.

Charging issue

Friend has a note 3 that keeps having charging issues. Any idea why? Light comes on but phone wouldn't charge. Took to sprint, they said it was the cord. So bought new cord and it worked for a few days and now its back to not charging. Anything she can try when it happens? It's actually happening now. She's complete stock
Sent from my HTC ONE (M8)
HermanV0929 said:
Friend has a note 3 that keeps having charging issues. Any idea why? Light comes on but phone wouldn't charge. Took to sprint, they said it was the cord. So bought new cord and it worked for a few days and now its back to not charging. Anything she can try when it happens? It's actually happening now. She's complete stock
Sent from my HTC ONE (M8)
Click to expand...
Click to collapse
By complete stock I'll assume all accessories being stock and not not-rooted kinda stock.
Take it to fix and tell them it's not the cable. Then ask for a cable refund if you can.
Try replace your usb cable
zaydvath said:
Try replace your usb cable
Click to expand...
Click to collapse
I'm pretty sure that's what he did already.
Yes complete stock. Non rooted and got a new usb cable for it and it worked for a while then started acting up again
Sent from my HTC ONE (M8)
Told her to try cleaning the ports with a toothpick. Maybe theres lint built up and such keeping the cord from making a good connection
Sent from my HTC ONE (M8)

[Q] Slow charging notification with OEM Charger

I had a strange charging problem develop last week. My phone will charge to 94-95% and will not charge further when using the OEM charger that came with the phone. The phone also displays the "slow charging, use original charger" notification.
I had this issue once last week and again last night. Every other time, the phone has charged normally. I searched through this and the other GS5 forums and did not see anyone else experiencing this exact issue.
Would this problem be indicative of charger port damage or a potential software issue? I'm running the newest firmware (NI2) rooted, with Xposed and Wanam. I appreciate any help.
Could be charger port/cable damage. Have you tried a different cable?
warpedmind0u812 said:
Could be charger port/cable damage. Have you tried a different cable?
Click to expand...
Click to collapse
I was using a friend's GS5 OEM charger the first time and was using my charger when it happened again last night. He has not experienced the same issue I have. It's been difficult to troubleshoot due to the infrequency of the issue occurring.
d2l said:
I was using a friend's GS5 OEM charger the first time and was using my charger when it happened again last night. He has not experienced the same issue I have. It's been difficult to troubleshoot due to the infrequency of the issue occurring.
Click to expand...
Click to collapse
See if you can swap batteries with your friend for a little while to see if that's possibly the problem. I've seen a few with battery issues.
Personally, I havent had this experience happen, or heard of anybody else haveing this problem. I dont think it is a software issue. Since you said that it has happened with two different cables, and your friend hasnt experienced it im thinking it might be the charging port on your phone.
Thank you, all. I'm going to try a new battery and hope I don't have a charging port issue.
d2l said:
Thank you, all. I'm going to try a new battery and hope I don't have a charging port issue.
Click to expand...
Click to collapse
If it is the charging port you can pick one up on ebay for about $15.00 shipped. I'm not sure how difficult it is to replace but on the note 3 it was fairly easy.

Phone burned through cable

Has anyone had this before?
My phone burned through the cable I received with it.
http://imgur.com/ZLXNU8E
I tried charging it today, but the charging light didn't turn on. Didn't think much of it, but when I removed it from the charger after 10 minutes, I smelled burned plastic. And part of the cable got stuck in the phone. Had to pry it out with pliers.
Phone doesn't charge anymore, but it still works.
Really glad I noticed it in time, otherwise I could have had a fire on my hands... Was really hot
Sucks pretty hard to be without a phone for the time now.
Guess I'll start annoying the hell out of google and LG until they fix it?
Yes, a couple people have had this already:
http://forum.xda-developers.com/showthread.php?t=3265816
Sent from my Nexus 5X using Tapatalk
Yes. I have heard of this.
And it scares the h*ll out of me!
I'm not a fan of fast charging due to this issue. I've seen it happen on other devices as well. Batteries are not meant to charge at such rates. I'd rather have a slower charge personally
This is why whenever I charge my phone, I keep the AC/Cooler/fan on of that room, keeps the phone temp low and helps in faster charging.
Whut? This is actually very concerning....is this a usb type c problem you think? Or does this happen with other phones too?
You should report this to LG
This needs more media attention. I don't think anyone has zeroed in on what's causing it yet. This could happen to all of us for all I know.
Need a response from Google.
Definitely not charging my phone over night anymore, Google and LG need to look into this.
Sent from my Nexus 5X
ACHILLES R32 said:
Definitely not charging my phone over night anymore, Google and LG need to look into this.
Sent from my Nexus 5X
Click to expand...
Click to collapse
I never charge overnight. I don't trust chargers enough lol
Sent from my Nexus 5X using Tapatalk 2
I absolutely adored my galaxy note 2 back in the day, probably would have kept it for another two years had it not burnt to a crisp overnight. I woke up and my bedpost was smoking, almost burnt myself touching the note 2 when I woke up. Took off the back and it was absolutely destroyed, some parts completely burnt. Shame this is happening to people, its a scary thing to wake up to
Sent from my Nexus 5X using XDA-Developers mobile app
I suspect this isn't very widespread, but it's kind of scary. I've always charged my phones overnight, and don't really want to stop now.
Sent from my Nexus 7 using Tapatalk
grabber5.0 said:
I suspect this isn't very widespread, but it's kind of scary. I've always charged my phones overnight, and don't really want to stop now.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
Then don't.
Sent from my Nexus 5X using XDA-Developers mobile app
can you give us the batch number of your phone?because iam interesting to buy it.
wtoj34 said:
I absolutely adored my galaxy note 2 back in the day, probably would have kept it for another two years had it not burnt to a crisp overnight. I woke up and my bedpost was smoking, almost burnt myself touching the note 2 when I woke up. Took off the back and it was absolutely destroyed, some parts completely burnt. Shame this is happening to people, its a scary thing to wake up to
Sent from my Nexus 5X using XDA-Developers mobile app
Click to expand...
Click to collapse
I had this happen with my old HTC Desire way back when. Woke up in the middle of the night to a burning smell. Could hardly touch the phone it was so hot. Battery was swelled up to the point it was deforming the back cover of the phone.
Firipu said:
Has anyone had this before?
My phone burned through the cable I received with it.
http://imgur.com/ZLXNU8E
I tried charging it today, but the charging light didn't turn on. Didn't think much of it, but when I removed it from the charger after 10 minutes, I smelled burned plastic. And part of the cable got stuck in the phone. Had to pry it out with pliers.
Phone doesn't charge anymore, but it still works.
Really glad I noticed it in time, otherwise I could have had a fire on my hands... Was really hot
Sucks pretty hard to be without a phone for the time now.
Guess I'll start annoying the hell out of google and LG until they fix it?
Click to expand...
Click to collapse
i just purchased the 5x on saturday and paid for 1 day shipping so hoping to get it tomorrow. but this is making me worried... i might get a usb type c charger thats rated at much lower current to help prevent this instead of using the included 3A charger. or get a standard usb to type c cable and use a regular 1-1.5A charger.
darkmage1991 said:
i just purchased the 5x on saturday and paid for 1 day shipping so hoping to get it tomorrow. but this is making me worried... i might get a usb type c charger thats rated at much lower current to help prevent this instead of using the included 3A charger. or get a standard usb to type c cable and use a regular 1-1.5A charger.
Click to expand...
Click to collapse
I use a USB-A to Type C cable with a Samsung 2.0A charger for overnight. Just cause I don't need to fast charge while I'm sleeping.
Sent from my Nexus 5X using Tapatalk
Same thing happened to my LG nexus 5x. The phone works but does not charge anymore. Very bad as LG claims that it is out of warranty due to customer usage. Really bad!!
rosopomat said:
Same thing happened to my LG nexus 5x. The phone works but does not charge anymore. Very bad as LG claims that it is out of warranty due to customer usage. Really bad!!
Click to expand...
Click to collapse
Yeah sure.
Sent from my Nexus 5X using XDA-Developers mobile app
Speaking generally, this almost always has happened, for years, to people who pull the cord by the wire, not by the plug. My wife is terrible about this and she goes through 3-4 cords to my one.
Anyway, that may not fully explajn this problem, bug it'll sure makd it more likely.
Well. I just googled and I found this article. My nexus 5x just burned yesterday and the worst was that everything was wood, even the floors. It almost started a fire at my home yesterday and I am mad because of that.
There is a picture I attached and I'm returning it tomorrow because I had it for almost 3 weeks now.

Charging port became loose

So is there anyone out there who has faced the same issue that now the charging port has become loose and automatically keeps on charging and discharging when connected to power all of this happening within this short span of time
Kayc.kc said:
So is there anyone out there who has faced the same issue that now the charging port has become loose and automatically keeps on charging and discharging when connected to power all of this happening within this short span of time
Click to expand...
Click to collapse
nope...
Kayc.kc said:
So is there anyone out there who has faced the same issue that now the charging port has become loose and automatically keeps on charging and discharging when connected to power all of this happening within this short span of time
Click to expand...
Click to collapse
I have the same exact problem. It was fine until a couple of days ago, it started to become loose and now it's so hard for me to get a stable charge, did you fix it?
dfikz.dfox said:
I have the same exact problem. It was fine until a couple of days ago, it started to become loose and now it's so hard for me to get a stable charge, did you fix it?
Click to expand...
Click to collapse
I contacted the service centre but they don't have the components for the phone yet to get it replaced
Same here
Kayc.kc said:
So is there anyone out there who has faced the same issue that now the charging port has become loose and automatically keeps on charging and discharging when connected to power all of this happening within this short span of time
Click to expand...
Click to collapse
I'm facing the same issue
So how did you fix it?
Kayc.kc said:
I contacted the service centre but they don't have the components for the phone yet to get it replaced
Click to expand...
Click to collapse
Oh, did they replace the components? How long did it take them to fix it?
I had the same issue, but i went to service centre they replaced the sub board. Now its working fine.
Sukumara4 said:
I had the same issue, but i went to service centre they replaced the sub board. Now its working fine.
Click to expand...
Click to collapse
Where do you live in India and what was the charge for the repair?
I have the same issue. Although it doesn't seem to port is loose, just that the cable doesn't make a good connection. I have to wiggle it a bit to get it to connect & charge, but if it moves, it stops charging...
Maxpayne123GTX650ti said:
Where do you live in India and what was the charge for the repair?
Click to expand...
Click to collapse
Iam from Karnataka, Mangaluru.
As my phone is in the warranty period and also the problem is not caused by water damage they replaced it for free
I contacted Gearbest, and all they could do was give me a small refund. As there are no Nokia service centres in Europe. And my phone is a Chinese version, with the international ROM, not the actual international version. Bloody brilliant. ?
yes the size of cable or the tip is not the exact size of the port thats why its loose
mine also is loose but charging is not disrupted
Planning to get this phone, but wondering if we can check whether the phone will have lose charging port or not. Is it Nokia's design flaw?
Kayc.kc said:
So is there anyone out there who has faced the same issue that now the charging port has become loose and automatically keeps on charging and discharging when connected to power all of this happening within this short span of time
Click to expand...
Click to collapse
No bro I don't have any such problems in either of my two Nokia 6.1 plus.
In love with the device since December security patch!?
Facing same issue . Anyone have solution ?
Tried many other charge cables instead of the original one, but it didn't help. The cable is loosing, but the charging mode works fine yet.
Nokia 6.1 charge port loose
nikash07 said:
nope...
Click to expand...
Click to collapse
My Nokia 6.1 had the same issue with it being only 4 months old. I Purchased it at GearBest.com as well. Chatted with them. Sending it back and possibly receiving a refurbished one back left a sour taste in my mouth. They refunded me a small amount. I checked with Nokia to see if they had a repair depot in the Vancouver, Canada area. There wasn't. I ended up breaking down and getting it repaired close to my home. $180 Cdn later it was fixed. The charging port was poorly soldered at the factory. A good resoldering fixed it. What a burn for repairs. I'm not impressed with Nokia's so-called warranty.
3 weeks have past since the repair, the problem is back. I brought it back to the techs that originally did the repair. They did more diagnostic on it and found it could be either a faulty charge port or some issue with the motherboard. I'm hoping it's the charging port.
this is very serious problem with nokia 6.1 plus, Cable comes with box is loose but its charging phone very well if we don't disturb it while charging. I guess its more with cable, as i tried oneplus 6 phone original box charging cable & its very tight, we can use phone while charging. Then also tried my old google pixel original box charging cable, & its too loose, sometimes it comes out automatically.
we need to try with different charging cables trial & identify which one is best suited. Its trial & hit method.
but I'm worried as over the period of time, phone charging port should not be deteriorated...
Mine has become a bit loose and I faced the problem of charging disconnected a couple of times. But afterwards it went back to normal. What's the time required to replace the charging part ?
Fz6rguy said:
My Nokia 6.1 had the same issue with it being only 4 months old. I Purchased it at GearBest.com as well. Chatted with them. Sending it back and possibly receiving a refurbished one back left a sour taste in my mouth. They refunded me a small amount. I checked with Nokia to see if they had a repair depot in the Vancouver, Canada area. There wasn't. I ended up breaking down and getting it repaired close to my home. $180 Cdn later it was fixed. The charging port was poorly soldered at the factory. A good resoldering fixed it. What a burn for repairs. I'm not impressed with Nokia's so-called warranty.
Click to expand...
Click to collapse
I was thinking of getting it fixed. Gearbest only refunded me €30, cheap bastards. They also offered a refurbished replacement - if I sent the faulty one back at MY expense. Which, from Malta to China, was prohibitively expensive. Screw manufacturer's warranty, eh?

Categories

Resources