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I'm on my phone now so I can't find the thread on this if there is one. I thought i was the only one with the issue, but I found an article on engadget.
I have a best buy protection but no best buy has any, anymore.
I'm going to make this quick, which was the best solution for getting a replacement? My 30 day ran out, and no best buys have any atm. I'm going to call like once a week and hope some get some in, and hope they don't lie about it.
Sent from my PC36100 using XDA App
Go to the store...
iNerd18 said:
I'm on my phone now so I can't find the thread on this if there is one. I thought i was the only one with the issue, but I found an article on engadget.
I have a best buy protection but no best buy has any, anymore.
I'm going to make this quick, which was the best solution for getting a replacement? My 30 day ran out, and no best buys have any atm. I'm going to call like once a week and hope some get some in, and hope they don't lie about it.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Take it to the store to at least set them in motion to get you another. Also, another store might have one. Possibly a drive, but worth it. In any case the best thing to do is to let them see it and know about the problem.
my brothers and my phones were doing this as well. turned out it wasnt the usb port but it was his cable. the cables htc sends are pretty weak. ive gone through 2 so far. you could try a new cable. my evo has bungee jumped off my night stand a few times...wont charge right unless i put side pressure on cable...after new cable charges fine.
ive had the same thing just recently happen to me. i bought some cheap cables off of ebay and they worked for a week or so then my phone stopped charging and being recognized as being plugged in then i tried the cable supplied by HTC and same thing! Now, its very sporadic. None of the cables i have work in the front usb ports (1 in a separate installed card reader and 2 infront of the case), SOMETIMES the HTC cable will work with the ports in the back and the only time i can get a consistent charge and data signal to the computer is through a powered usb hub(power cord to the wall) with the HTC cable, one of the cheap chinese cables i shortened fro 3 feet to about 2 and another small cable (maybe 1-1.5ft) cable i got in desperate times at microcenter. The fact that in consistently works in the powered hub tells me that somehow, something with the amperage needed to register as plugged in or charged has changed or gone wrong on the Evo side because my machine is a well built custom build computer and i tested it in 2 other high-end custom builds i did for friends of mine and i have the same problem through all of their usb ports as well, so i know its not my motherboard giving me lip. i would like to here another statement from HTC soon about this as more people start becoming more vocal about this issue.
BTW, this literally started happening to me 2 days ago and i got mine on release day. HW REV: 02
It seems all too strange to me that this little incident surfaces on the internet basically the EXACT same time i experience it. Sounds like a little quality control in some parts used in the charging circuit got over looked and we have the same part going at about the same time for alot of people.
Wow, you are the first person that I have seen complain about this:
http://www.engadget.com/2010/08/23/htc-evo-4g-suffering-occasional-micro-usb-port-issues/
I must change the comment I made there now.
Evidently on the last update they changed something vital. Mine won't charge via the computer at all. It just stays at whatever percentage it's presently at. It won't drain either though. I've tried three different batteries too. All the same thing. The only way I can charge is by plugging it into the wall socket.
badong1050 said:
my brothers and my phones were doing this as well. turned out it wasnt the usb port but it was his cable. the cables htc sends are pretty weak. ive gone through 2 so far. you could try a new cable. my evo has bungee jumped off my night stand a few times...wont charge right unless i put side pressure on cable...after new cable charges fine.
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Click to collapse
Ditto the included cable stopped working within 2 weeks, and I've gone through 3 car chargers. I have yet to get a good micro usb charger/cable they are all junk
Wouldn't you know it... As soon as I post something about it, it starts charging again. It charges really slow though. It's taken four hours to charge from 62% to 82% via the computer. It's not even worth it. I'll just have to charge it via the wall plug.
I kind of had the same issue today after installing a new ROM. I removed the HTC Sync earlier to get Revolked 3 working. But after that my phone USB cord wouldn't charge, or even connect. It would for a few seconds, then it would just act like it wasn't plugged in. But installed the HTC Sync again, and was back to normal where my PC would charge the phone.
Hopefully this insight helps someone.
AcIdC0R3 said:
Wouldn't you know it... As soon as I post something about it, it starts charging again. It charges really slow though. It's taken four hours to charge from 62% to 82% via the computer. It's not even worth it. I'll just have to charge it via the wall plug.
Click to expand...
Click to collapse
Thats because it "trickle" charges via the USB.. This is why they say if you are having battery issues to charge your phone this way.
Yeah I have the same problem with my phone not charging I was transferring files back and forth and after that it started messing up and I have to put the phone In a weird position for it to charge...very slowly might I add...very weird though that this started at the same time endgadget posted up the article
Sent from my PC36100 using XDA App
why when you plug the phone up to charge the touchscreen goes nuts can this be fixed with a software update?
edit:wrong section please move
you are using a different charger from the one recieved from the phone or you are using some old and faulty usb port from a computer.. These problems are reported in the Apps and themes section actually the wrong place 2
l2p
Im using a cord I was provided with
Sounds like either your cord or your phone has a problem. I'd exchange them while you can.
ok it does not do this when I plug it into my room or my other PC so why does this happen when I plug it in my living room or in my laptop! Ive about had it. I hope this is fixed with a software update
Darrien13 said:
ok it does not do this when I plug it into my room or my other PC so why does this happen when I plug it in my living room or in my laptop! Ive about had it. I hope this is fixed with a software update
Click to expand...
Click to collapse
There's no problem with your phone, software or hardware. The problem you are experiencing is from the usb port not providing correct voltage that the phone need. Use the cord with the provided wall charger will not give you this problem.
Same thing happened to all 4 of my touch screen phones when used with some third party chargers or low voltage usb ports.
BruceCLin said:
There's no problem with your phone, software or hardware. The problem you are experiencing is from the usb port not providing correct voltage that the phone need. Use the cord with the provided wall charger will not give you this problem.
Same thing happened to all 4 of my touch screen phones when used with some third party chargers or low voltage usb ports.
Click to expand...
Click to collapse
I am using the charger I was provided with just the USB from my old nexus s
Darrien13 said:
I am using the charger I was provided with just the USB from my old nexus s
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Click to collapse
That's pretty strange. It sounds like the circuit in your living room has more noise in the power, but usually a DC charger should reduce that enough.
BruceCLin said:
That's pretty strange. It sounds like the circuit in your living room has more noise in the power, but usually a DC charger should reduce that enough.
Click to expand...
Click to collapse
DC charger?
I plugged in an eBay cheapo charger and screen's touch goes all wonky on me too.
no software can fix what is clearly a voltage issue coming from either your charger or the source that your charger is plugged into. Had the same issue last night on a walmart charger but when I use the provided usb cable in a decent usb port or the wall charger provided by samsung, the problem goes away. I would steer clear of using the problematic charger/usb cable/wall outlet to prevent possible long term damage to your device.
generalagony said:
no software can fix what is clearly a voltage issue coming from either your charger or the source that your charger is plugged into. Had the same issue last night on a walmart charger but when I use the provided usb cable in a decent usb port or the wall charger provided by samsung, the problem goes away. I would steer clear of using the problematic charger/usb cable/wall outlet to prevent possible long term damage to your device.
Click to expand...
Click to collapse
I noticed it happens when I have two plugs in my wall. So this is my outlet? How am I suppose to charge my device then? I REALLY want this device and do not wan't to return it because of the power issue. This didn't happen to my G1, im guessing because it used up less power?
Same thing happened to me so i took it back to BB and exchanged it. Its the phone. Go ahead and exchange it.
varungandhi said:
Same thing happened to me so i took it back to BB and exchanged it. Its the phone. Go ahead and exchange it.
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Click to collapse
no it's no this is my 2nd device like this its my wall or charger's I get
I have this problem came with my current touch screen and my previous blackberry storm.. I used a cheap charger and I have this problem, or even if I use my wife's Nokia also like this.. what I do is pull off the battery and reinsert and your problem will gone.. alternatively, use back the original charger.. or your case, avoid using the socket which gives u the problem like your living room..
Sent from my Nexus One using XDA App
I am using the original charger
are you using your computer to charge the phone or is it plugged into the wall. i know a few people had the same problem when a computer was being used to charge the phone.
Im using a computer.
Darrien13 said:
Im using a computer.
Click to expand...
Click to collapse
if you're using your computer, it'll keep happening. just to be on the safe side - exchange the device.
varungandhi said:
if you're using your computer, it'll keep happening. just to be on the safe side - exchange the device.
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Click to collapse
This does not happen when I plug it into my pc can you explain that? Also I'm not going through the hassle of returning the phone again just to have the same problem occur because it is not my phone.
My mum borrowed my DHD Charger to send her Desire back to Virgin (as hers previously broke and she had bought a cheap one). Anyway, she borrowed me the cheap charger, and as her Desire, along with my charger got lost in the post, I am stuck with this charger (I have already bought 2 Original HTC chargers on ebay but they both broke, so I gave up. This cheap charger keeps controlling my phone, calling people, sending texts, etc.
All I want to know is, does anyone know why it does this? It's really annoying!
CuBz90 said:
My mum borrowed my DHD Charger to send her Desire back to Virgin (as hers previously broke and she had bought a cheap one). Anyway, she borrowed me the cheap charger, and as her Desire, along with my charger got lost in the post, I am stuck with this charger (I have already bought 2 Original HTC chargers on ebay but they both broke, so I gave up. This cheap charger keeps controlling my phone, calling people, sending texts, etc.
All I want to know is, does anyone know why it does this? It's really annoying!
Click to expand...
Click to collapse
How come charger will do that?!... Maybe you install of apps/games that you didn't look for permission before you install it...
Sent from my Desire HD using xda premium
kuklux said:
How come charger will do that?!... Maybe you install of apps/games that you didn't look for permission before you install it...
Sent from my Desire HD using xda premium
Click to expand...
Click to collapse
I am 100% sure it is the charger, I am just asking if anyone knows why the charger is doing this, cheap or not, how the hell does it do it lol
yeah my charger makes the phone act funny too
but its never called anyone
it just makes the screen lock not come off sometimes and other times your trying to send a text and it keeps adding lots of randum letters
CuBz90 said:
I am 100% sure it is the charger, I am just asking if anyone knows why the charger is doing this, cheap or not, how the hell does it do it lol
Click to expand...
Click to collapse
Use cable in nokia its working fine in our dhd
Sent from my Desire HD using xda premium
I have seen this, it happens if I plug my phone into one of the USB ports on my old macbook pro. If the supply voltage/current is dirty or has spikes or is badly regulated it can make your phone do odd things.
Just get a better charger. The only way to fix it
Sent from my Desire HD
I also facing the same situation... But it was when I plug in the in car charger, my DHD will automatic open premium navigation... Weired
Sent from my HTC Desire HD using XDA Premium App
colonel_lp said:
I have seen this, it happens if I plug my phone into one of the USB ports on my old macbook pro. If the supply voltage/current is dirty or has spikes or is badly regulated it can make your phone do odd things.
Just get a better charger. The only way to fix it
Click to expand...
Click to collapse
+1
It also not very good idea to use cheap charger as it could damage your battery, or even worse your phone.
I suppose HTC chargers use usb data lines to tell if it's really is an htc charger which is connected.
I use 2 chargers for my DHD. Orignal HTC charger+cable which i leave in the office as i do most of my charging there, and spare iphone charger + motorola micro-USB cable (from my old Moto Razr V3) at home. both work flawlessly.
but before this, i used the original HTC cable with some el-cheapo USB charger, and whenever I use that, the touchscreen is not working properly. not responding to touch and moves by itself. Another thing i noticed is that the phone was grounded, i can feel that very slight current that is not there when the phone is not charging.
so sure, its a charger issue, and chances are, the line is not grounded properly.
I use original charger and Samsung Galaxy Ace charger and they both work fine...
I just starting having this issue last night...out of nowhere while the phone was plugged in, it said "Unable to charge. Use the original charger."
The odd thing is it actually charges a little in between the messages popping up, so it makes no sense...it's an obvious contradiction. lol I did a reboot but that didn't fix it. I'm using the oem charger.
This morning it happened a few more times but after unplugging and plugging back in quite a few times, it seems to have stopped - it appears to be charging normally (for now), but I'm still concerned!
Any suggestions/ideas?
siciliano777 said:
I just starting having this issue last night...out of nowhere while the phone was plugged in, it said "Unable to charge. Use the original charger."
The odd thing is it actually charges a little in between the messages popping up, so it makes no sense...it's an obvious contradiction. lol I did a reboot but that didn't fix it. I'm using the oem charger.
This morning it happened a few more times but after unplugging and plugging back in quite a few times, it seems to have stopped - it appears to be charging normally (for now), but I'm still concerned!
Any suggestions/ideas?
Click to expand...
Click to collapse
I've seen it happen now and then on my phone. Usually it just means the charger isn't very well suited. This happened when I was using the charger for an MSI Tablet that my wife uses and keeps plugged in in the living room. It does charge very very slowly.
On another note, I actually had the phone tell me last night while I was outside that the battery was too cold and that it couldn't charge while hooked up to my external battery pack.....now THAT was funny.
Were you using the original charger the whole time? If so your USB port might be going bad?? I had to replace mine on my Galaxy Nexus which was a Samsung.
Big Cam said:
Were you using the original charger the whole time? If so your USB port might be going bad?? I had to replace mine on my Galaxy Nexus which was a Samsung.
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Click to collapse
Hey, yeah the same charger the whole time. This is very odd because now it's not doing it anymore. I just got the phone a few months ago so I can't imagine it's the USB port...that would be ridiculous!
siciliano777 said:
Hey, yeah the same charger the whole time. This is very odd because now it's not doing it anymore. I just got the phone a few months ago so I can't imagine it's the USB port...that would be ridiculous!
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Click to collapse
Hey buddy I have the same issue. I am not sure if it is the USB 3.0 High Speed port. But what I did was use a stand micro USB cable with the original charger and it works. I am going to ask for a warranty exchange here shortly. But I suggest you try that.
siciliano777 said:
Hey, yeah the same charger the whole time. This is very odd because now it's not doing it anymore. I just got the phone a few months ago so I can't imagine it's the USB port...that would be ridiculous!
Click to expand...
Click to collapse
True, that would be odd. I got mine just a week or so ago and it charges fine with the original 3.0 charger and my old 2.0 ones from my galaxy nexus. I'd just keep an eye on it and if it keeps happening, it may be worth getting a warranty replacement.
drozek said:
Hey buddy I have the same issue. I am not sure if it is the USB 3.0 High Speed port. But what I did was use a stand micro USB cable with the original charger and it works. I am going to ask for a warranty exchange here shortly. But I suggest you try that.
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Click to collapse
Hey man, it's funny that you say that because if it continued to not work that was the next thing I was gonna try (standard usb cable) thanks for letting me know I'm not alone here! It's kind of ridiculous that a two month old phone would have these sort of issues, especially at this price range...it's pretty much inexcusable.
If it continues to happen I'll be trying for the warranty exchange as well!
Thanks!
siciliano777 said:
out of nowhere while the phone was plugged in, it said "Unable to charge. Use the original charger."
I did a reboot but that didn't fix it. I'm using the oem charger.
Any suggestions/ideas?
Click to expand...
Click to collapse
I'm having a severe case of this issue on my Note3.
No matter what charger cable I use (including 3.0 OEM), w an OEM base or not, no cable will charge and always gives me the "Use original charger" statement. The only way to currentlly power my device is via Qi Wireless or swap batteries.
I'm not sure what may have caused this.
The only big difference with my usage is I recently bought Anker batteries for swapping the OEM battery. But I've put my OEM back in and Im still getting this issue.
Dont kno if there's any relation but LG Qi Pad use to charge through the Seidio Dilex just fine, but now I have to take the case off. Qi Wireless charging still works fine on my Lugulake with the Dilex on though. Difference between then and now is I added a Skinomi on my back cover (excessive, i kno, for those occasional days when I want to go bare).
EDIT
my PC doesnt seem to detect my NOTE3 as a storage drive either when plugged in. Ugh, i may have a busted port. I wonder if I may have damaged it when installing my Skinomi. The adhesive requires heat to activate so I had plastic wrapped my phone and wrapped a hot towel around it to help thhe curves stick down (no it wasnt plugged in at the time)
other details, likely irrelevant, is I recently added a 64GB SDXC the device that previously didnt have external Storage.
punee said:
I'm having a severe case of this issue on my Note3.
No matter what charger cable I use (including 3.0 OEM), w an OEM base or not, no cable will charge and always gives me the "Use original charger" statement. The only way to currentlly power my device is via Qi Wireless or swap batteries.
I'm not sure what may have caused this.
The only big difference with my usage is I recently bought Anker batteries for swapping the OEM battery. But I've put my OEM back in and Im still getting this issue.
Dont kno if there's any relation but LG Qi Pad use to charge through the Seidio Dilex just fine, but now I have to take the case off. Qi Wireless charging still works fine on my Lugulake with the Dilex on though. Difference between then and now is I added a Skinomi on my back cover (excessive, i kno, for those occasional days when I want to go bare).
EDIT
my PC doesnt seem to detect my NOTE3 as a storage drive either when plugged in. Ugh, i may have a busted port. I wonder if I may have damaged it when installing my Skinomi. The adhesive requires heat to activate so I had plastic wrapped my phone and wrapped a hot towel around it to help thhe curves stick down (no it wasnt plugged in at the time)
other details, likely irrelevant, is I recently added a 64GB SDXC the device that previously didnt have external Storage.
Click to expand...
Click to collapse
I have this issue with my Note 3 as well it will charge with 2.0 but I get error message with 3.0 I called verizon first time after saying they would replace it they sent a 12" usb 2.0 cable which they charged $20 for I called back second rep stated she knew what i meant and she would sent the correct one out right away and of course remove the charge The sent a 3' usb cable with a led on it so i call back a third time and was advised they do not have usb 3.0 in stock and internal documents instruct them to transfer to Samgsung I call samsung and they rep tells me nope we don't have usb 3.0 either and that their documentation advises that they ship usb 2.0 I know this may seem petty but I paid $600 for this phone and I want to use usb 3.0 and it should be functioning oh yeah charging phone with cable with usb 2.0 that i had from my note 2 and now I see never carrier or manufacturer really care since they have my money and 2yr commitment
charging too slow , use original charger
I had this problem for some time now
it used to happen once every few weeks
now the phone doesnt charge using the original usb 3.0 cable provided with the device
I have no idea whats the problem
I plug it in and yet battery still goes down
leave it for hours and its not fully charged
and keels disconnecting
tried another cable, still the same problem
am out of the states and so, no verizon tech support
any ideas ??
wasim salman said:
I had this problem for some time now
it used to happen once every few weeks
now the phone doesnt charge using the original usb 3.0 cable provided with the device
I have no idea whats the problem
I plug it in and yet battery still goes down
leave it for hours and its not fully charged
and keels disconnecting
tried another cable, still the same problem
am out of the states and so, no verizon tech support
any ideas ??
Click to expand...
Click to collapse
Try a different USB power source (charger). They should be available worldwide.
Sent from my Note 3 via Tapatalk
I just upgraded from an S6 Edge to an S6 Edge+ and I've noticed that my phone is having trouble with fast charging. When I plug it in, it simply says "Cable charging". I have to unplug it and plug it back in 3-12 times to get it to say "Fast charging". I'm using the OEM Samsung fast chargers (the one that came with my S6 Edge+ as well as the one that came with my old S6 Edge). My old S6 Edge never had an issue like this.
Is it just my phone, or is this a wide software bug on the new S6 Edge+'s? Trying to determine whether I need to swap my phone at T-Mobile for a new one. Thanks!
Make sure your cable is plugged into the wall charger all the way.
Sent from my SM-G928T using XDA Free mobile app
Yep, that was the first thing I checked. Having the same issue with two OEM chargers.
Randy09 said:
Yep, that was the first thing I checked. Having the same issue with two OEM chargers.
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I was going through AndroidCentral the other day when I saw one thread on this. It could definitely be a phone issue. Try using any other 3rd party Qualcomm Certified Quick Charge 2.0 charger (if you have), and verify. Also, since the phone is new, I would suggest you to get a replacement eitherway even if its just the faulty charger. When you spend $900, its their job to give you the 100% working product, don't settle.
I noticed that with my phone as well. Using cable and charger that came with phone and it does not show up as adaptive fast charging like my note 4 did.
Sent from my SM-G928T using Tapatalk
Yeah I had the same problem it ended up being the cableit came with. I've tried different cable and it works fine not sure why my cable went bad.
Jduncan312 said:
Yeah I had the same problem it ended up being the cableit came with. I've tried different cable and it works fine not sure why my cable went bad.
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Click to collapse
Cable plays a crucial role while charging. My years old nokia cable (which had worked flawlessly since then) went bad now and it takes 3 times the usual charging time. You can always get it changed from your retailer though! You get 6 Months warranty with inbox accessories.
I have original samsung (from box) ac charger with "cable" which is crazy connecting/disconnecting all the time. So make sure that is not a cable.
regards