Database Users

Sprint number ported to Google Voice, but only want to use it for voicemail

I just got the email from Google Voice telling me I can port my Sprint number as my Google Voice number! I ported it right away, free of charge.
However, I immediately noticed a glaring problem I hadn't thought of. I have Google Voice installed on my Hero. When I get a text message, I get an alert from the Google Voice app. The text message doesn't even show up in my sms apps.
So, I went over to Google Voice settings on my PC. Under my listed device I clicked on Edit, then checked the box, "Receive text messages on this phone (mobile phones only)." Now when I get a text message, I get two notifications: one from Google Voice, and one from GO SMS Pro. I guess that is to be expected.
Looking at the Google Voice settings on my Hero, there is only one check box for "Inbox notifications," where Inbox includes both voicemail and text messages! If I uncheck it, I won't get notified when I get a voicemail
Is there ANY way to make it so Google Voice on my phone only notifies me for voicemails and not text messages?
Edit: I found a workaround, albeit rather ingelegant:
In my phone's Google Voice settings I disabled "Inbox notifications"
On the PC's Google Voice "Voicemail & Text" settings I checked the box under "Alert me when I have new voicemails" for "Send a text (SMS) message to: Mobile"
So my texts normally go to my phone, and voicemails notifications come in SMS form, rather than the Google Voice app itself.

c00ller said:
I just got the email from Google Voice telling me I can port my Sprint number as my Google Voice number! I ported it right away, free of charge.
However, I immediately noticed a glaring problem I hadn't thought of. I have Google Voice installed on my Hero. When I get a text message, I get an alert from the Google Voice app. The text message doesn't even show up in my sms apps.
So, I went over to Google Voice settings on my PC. Under my listed device I clicked on Edit, then checked the box, "Receive text messages on this phone (mobile phones only)." Now when I get a text message, I get two notifications: one from Google Voice, and one from GO SMS Pro. I guess that is to be expected.
Looking at the Google Voice settings on my Hero, there is only one check box for "Inbox notifications," where Inbox includes both voicemail and text messages! If I uncheck it, I won't get notified when I get a voicemail
Is there ANY way to make it so Google Voice on my phone only notifies me for voicemails and not text messages?
Edit: I found a workaround, albeit rather ingelegant:
In my phone's Google Voice settings I disabled "Inbox notifications"
On the PC's Google Voice "Voicemail & Text" settings I checked the box under "Alert me when I have new voicemails" for "Send a text (SMS) message to: Mobile"
So my texts normally go to my phone, and voicemails notifications come in SMS form, rather than the Google Voice app itself.
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Click to collapse
The official Google Voice forums have sporadic posting about same issue and no real answer besides this work around. Most threads end with people posting "feed back" to Google that they need to update the app for better notification options.
Also I find the work around annoying as hell because randomly it takes an hour for the sms message of a new voice mail to be sent it seems. Hoping Google will address this soon :-/

I only saw the delay early on. Messages are currently showing up in a timely manner, around the same time that a Sprint-only message would appear.

Is there a way that we can stop the text messages from going through Google voice all together? I really don't understand why it needs to do that anyway, just seems like another place I have to go to clean up the clutter, thanks for the work around it saved me from shooting my phone.
Sent from my AOSP 2.3.3 HTC HERO

Neo31697 said:
Is there a way that we can stop the text messages from going through Google voice all together? I really don't understand why it needs to do that anyway, just seems like another place I have to go to clean up the clutter, thanks for the work around it saved me from shooting my phone.
Sent from my AOSP 2.3.3 HTC HERO
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I certainly wish there was a way, however you have to realize that when you port your phone number to Google it is like all calls and texts to go Google first, then through the Sprint network to your phone.
But I agree, Google Voice for Android really needs the option to selectively sync/notify only for certain labels, i.e., Voicemails OR SMS OR both! Or, have an option to exclude text messages from the Inbox.

c00ller said:
I just got the email from Google Voice telling me I can port my Sprint number as my Google Voice number! I ported it right away, free of charge.
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Click to collapse
So, if you have/had google voice number earlier and then you port your sprint number... does it mean you have two numbers now?

andythegreenguy said:
So, if you have/had google voice number earlier and then you port your sprint number... does it mean you have two numbers now?
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Not exactly. What happens is my Sprint number replaced my old GV number, and the old GV number will expire in 90 days. I don't think both numbers work simultaneously. If I choose to unport my Sprint number, it will go back to my old GV number.

c00ller said:
Not exactly. What happens is my Sprint number replaced my old GV number, and the old GV number will expire in 90 days. I don't think both numbers work simultaneously. If I choose to unport my Sprint number, it will go back to my old GV number.
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So, what's the real advantage of porting your sprint number to google voice?

andythegreenguy said:
So, what's the real advantage of porting your sprint number to google voice?
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I just see it as a way to preserve my established phone number and be able to keep it for the long-term in case I should ever leave Sprint or need a new phone number. That's what I'm hoping for, anyway.

Cooler, your problem is you have the google voice app installed on your phone. Get rid of it and setup the text forwarding. Your voicemail is already attached to the phone, and now texts are sent and received once. Why are you still using the Google Voice app if your phone has been appropriated by the Google/Sprint integration? The voice app doesn't serve you any purpose at this point except making things complicated and duplicating your notifications.

c00ller said:
Not exactly. What happens is my Sprint number replaced my old GV number, and the old GV number will expire in 90 days. I don't think both numbers work simultaneously. If I choose to unport my Sprint number, it will go back to my old GV number.
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If you use option 2 when integrating, you will be able to keep both your sprint and you GV number. BOTH will work, but the GV number becomes the primary.

But if you remove the google voice app, then how do you check your voicemail? You would be notified via sms that there is a new message, but the actual voicemail is stored in google voice, not the sprint voicemail system.

Call yourself.

Kevets said:
Call yourself.
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Actually, I prefer having the visual voicemail. Otherwise, I wouldn't have signed up for google voice to begin with.
I think Cooler's workaround makes a little more sense.

hal1974 said:
But if you remove the google voice app, then how do you check your voicemail? You would be notified via sms that there is a new message, but the actual voicemail is stored in google voice, not the sprint voicemail system.
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Click to collapse
Do what I do, don't have anyone call you and if they do, don't check the message ever.

aiwetir said:
Do what I do, don't have anyone call you and if they do, don't check the message ever.
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Click to collapse
LOL! I wish it were that easy.
But seriously, I think I will just keep using Google voice as just a voicemail service.
I was considering porting my Sprint number to Google voice because I wanted outgoing calls from Google chat to show my Sprint number on the caller id. But doing so would mean I couldn't have two distinct notifications on my phone for Voicemail and txt msgs (Cooler's workaround turns the Voicemail notification into a txt). This probably wouldn't be a dealbreaker for most, but I turned off txt notification mainly because of twitter. But I still want a voicemail notification. I've also heard that you can't receive/send MMS via Google Voice.
So, for now I guess I'll stay put. Thanks to everyone for your input. I'm glad I read this thread before making the plunge.

sevenvt said:
Cooler, your problem is you have the google voice app installed on your phone. Get rid of it and setup the text forwarding. Your voicemail is already attached to the phone, and now texts are sent and received once. Why are you still using the Google Voice app if your phone has been appropriated by the Google/Sprint integration? The voice app doesn't serve you any purpose at this point except making things complicated and duplicating your notifications.
Click to expand...
Click to collapse
hal1974 said:
But if you remove the google voice app, then how do you check your voicemail? You would be notified via sms that there is a new message, but the actual voicemail is stored in google voice, not the sprint voicemail system.
Click to expand...
Click to collapse
hal1974 hit it on the nail. I didn't install Google Voice so I can text with it, I installed it so I can get my visual voicemail.

hal1974 said:
But if you remove the google voice app, then how do you check your voicemail? You would be notified via sms that there is a new message, but the actual voicemail is stored in google voice, not the sprint voicemail system.
Click to expand...
Click to collapse
Google voice has already replaced your voicemail, you don't need the app if you are integrated with sprint. I suppose if its just for the visual voicemail, then such is life, we shall have to wait for an app for that alone.

Anyone have the voice talk when you get a call "call from so n so press 1 to accept " why and more importantly how do I stop it
Sent from my AOSP 2.3.3 HTC HERO

Neo31697 said:
Anyone have the voice talk when you get a call "call from so n so press 1 to accept " why and more importantly how do I stop it
Click to expand...
Click to collapse
Go to the Google Voice website and turn off Call Screening.

Google Voice not receiving texts and vm (4g)

Just switched to the Nexus 4g and loving it. The only issue I'm having is now texts and voicemails are not coming through to the GV app or online, only the stock messaging. Anyone else having this problem? I can initiate texts through the GV app and the browser, but that's it.
I tried clearing the data and reinstalling. Nothing. When I go to voicemail under settings, Google Voice is not listed as a choice.

How do you have your number setup. Is it ported? I would start with checking your online settings, but more information is needed.
Sent from my Nexus S 4G

Also, when you call VM, are you getting Sprint's VM or are you getting GV Voice mail? That's another good place to start to see if you're fully ported over.

Dial *28 and your google voice area code and number then hit send. Did you set up conditional call forwarding? There might also be a setting in calls section to select voicemail. Carrier or google voice.
Personally, I would stay away from that porting your number can of worms. To me it's more trouble than it's worth. There's really not much or any difference between the old way of having them separate. You have more control if you use the old way. You also don't have that mms snafu like you would if you integrated.
I just read your post again. Something isn't set up right if there isn't a choice. I think I know. Go to the market and download google voice again and install it on top of itself. Make sure you are logged out of gv on your phone before doing this. I think updating breaks integration and let's you use gv the old fashioned way.

I'm looking and I don't see anything talking about google voice setup.
sawvellra26 said:
When you set up Google voice on your phone it prompts you through all these steps. Which makes the setup flawless
Check out my newbie YouTube: http://youtube.com/androidhow
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Google Voice mail not working with VoLTE?

I have always used Google Voice as my default voice mail app. After upgrading to VoLTE (Kitkat 4.4.4), whenever someone calls me and I do not answer, it just says that my voice mail box is not set up. Anyone else having this problem?

Yes you have to set it up again
Sent from my SM-G900V using Tapatalk

mmw68666 said:
Yes you have to set it up again
Sent from my SM-G900V using Tapatalk
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I uninstalled and reinstalled, ran through setup and still nothing. I will try again.

I guess I don't understand the allure of VoLTE. In reading about it @ VZW site, it bills the same as regular calls so it's not like it can save on our minutes. Voice sounds just fine over standard calls IMO.

I dont know what I am doing wrong. I reset my Google Voice by uninstalling it and reinstalling, setting it up, then making sure hangouts voicemail is enabled. Anyone have any other thoughts?

*71 your Google voice number to forward it.

Thanks! Just came back here to own my shame as I forgot I had to do the call forwarding.
All better now

To those that have forwarding to GV working, did you also enable the Hangouts integration?
I cant get forwarding to work. When I call my VZW number, it rings, pauses like its trying to forward, the the VZW phone starts ringing again. It never goes to GV, or Hangouts. If I call my GV number directly, it works fine, even from my VZW number.
Any thoughts, suggestions, or assistance appreciated.

JohnKuczek said:
To those that have forwarding to GV working, did you also enable the Hangouts integration?
I cant get forwarding to work. When I call my VZW number, it rings, pauses like its trying to forward, the the VZW phone starts ringing again. It never goes to GV, or Hangouts. If I call my GV number directly, it works fine, even from my VZW number.
Any thoughts, suggestions, or assistance appreciated.
Click to expand...
Click to collapse
I enabled Hangouts integration with Google Voice, and everything is working fine for me after setting up my Google Voice number for forwarding again with VoLTE enabled.

JohnKuczek said:
To those that have forwarding to GV working, did you also enable the Hangouts integration?
I cant get forwarding to work. When I call my VZW number, it rings, pauses like its trying to forward, the the VZW phone starts ringing again. It never goes to GV, or Hangouts. If I call my GV number directly, it works fine, even from my VZW number.
Any thoughts, suggestions, or assistance appreciated.
Click to expand...
Click to collapse
I had to go to Google voice on the web, goto Settings, select Edit under your phone number, then select Activate under Forwarding Options. It'll provide a *71 number for you to key in on your phone. This will be a different number than your voicemail number.
It worked for me after these steps.

superrelaxx said:
I had to go to Google voice on the web, goto Settings, select Edit under your phone number, then select Activate under Forwarding Options. It'll provide a *71 number for you to key in on your phone. This will be a different number than your voicemail number.
It worked for me after these steps.
Click to expand...
Click to collapse
Tried that yesterday several times on my own and with VZW "support." They seem to think it may be a network backend issue, and have sent it up the food chain...
Sent from my iPad using Tapatalk HD

Chopstix9 said:
I guess I don't understand the allure of VoLTE. In reading about it @ VZW site, it bills the same as regular calls so it's not like it can save on our minutes. Voice sounds just fine over standard calls IMO.
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Click to collapse
I have an old plan. 1500 Min, unlimited text and data. For me, it isn't about saving minutes, it is about the quality of the call. My wife and most of my family has GS5, the others just got iPhone 6 so most of my calls VoLTE and I love it.

Slightly off topic, but has anyone gotten the calling feature within the new hangouts integration to work over wifi? I need this at work because when I have to go out on the floor there is no service, but there is wifi.
Sent from my SM-G900V using Tapatalk

Did anyone get this figured out? I have never had a problem with google voice not working up until I downloaded the NI2 update to get voLTE. Now when I get a call it says the mail box hasn't been set up yet. I did all of the forwarding options (even shows forwarded on the myverizon page) and it still isn't forwarding to my google voice.
I don't get it. Anyone have any clues? I've already tried everything listed in this thread.

JAYNO20 said:
Did anyone get this figured out? I have never had a problem with google voice not working up until I downloaded the NI2 update to get voLTE. Now when I get a call it says the mail box hasn't been set up yet. I did all of the forwarding options (even shows forwarded on the myverizon page) and it still isn't forwarding to my google voice.
I don't get it. Anyone have any clues? I've already tried everything listed in this thread.
Click to expand...
Click to collapse
After making sure my phone was still connected via Google Voice online, these steps from Google (click on "If you're a Verizon Wireless user click here") are what got it working for me (along with making sure Google Voice was selected for voice mail in my phone's settings - Phone -> Menu -> Settings -> Call -> Voice Mail). I dialed all three one right after the other:
If you are having trouble configuring Google Voice as your voicemail service on Verizon you can make the switch manually by dialing these three activation codes:
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]

bsweetness said:
After making sure my phone was still connected via Google Voice online, these steps from Google (click on "If you're a Verizon Wireless user click here") are what got it working for me (along with making sure Google Voice was selected for voice mail in my phone's settings - Phone -> Menu -> Settings -> Call -> Voice Mail). I dialed all three one right after the other:
If you are having trouble configuring Google Voice as your voicemail service on Verizon you can make the switch manually by dialing these three activation codes:
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]
Click to expand...
Click to collapse
I've tried this and it has not solved my problem.
Working with Verizon Wireless, and they claim there is a problem during the forwarding. I'm likely oversimplifying, but it seems that VZW sends the call to AT&T Landline, who then sends it to Google's landline operator (I forget who they said this was), then it goes to Voice. For my number, there is a problem at the transition from AT&T Landline to Google's operator. So basically, it is a network issue that is occurring on a disinterested carriers network, and so nothing is happening fast.
On a side note, I tried to get creative since others still have working VZW to Voice forwarding, and I got a new number, and paid to keep the old number, too, in the hopes that a new number would work... No joy, I'm out $30 and now have a second number that behaves the same way as the first.

JohnKuczek said:
I've tried this and it has not solved my problem.
Working with Verizon Wireless, and they claim there is a problem during the forwarding. I'm likely oversimplifying, but it seems that VZW sends the call to AT&T Landline, who then sends it to Google's landline operator (I forget who they said this was), then it goes to Voice. For my number, there is a problem at the transition from AT&T Landline to Google's operator. So basically, it is a network issue that is occurring on a disinterested carriers network, and so nothing is happening fast.
On a side note, I tried to get creative since others still have working VZW to Voice forwarding, and I got a new number, and paid to keep the old number, too, in the hopes that a new number would work... No joy, I'm out $30 and now have a second number that behaves the same way as the first.
Click to expand...
Click to collapse
Odd that it works for some and not for others.
It would be great if Verizon would get things straightened out, but they've never cared about Google Voice and likely never will (heck, Google doesn't seem to care too much about it these days).

bsweetness said:
Odd that it works for some and not for others.
It would be great if Verizon would get things straightened out, but they've never cared about Google Voice and likely never will (heck, Google doesn't seem to care too much about it these days).
Click to expand...
Click to collapse
Tried all those options. I don't see how its working for anyone that has voLTE enabled. As soon as I disable it fowarding works fine.

I was able to successfully got Google voice back after enabling HD voice, by setting up Forwarding not on the phone, but online: https://wbillpay.verizonwireless.com/vzw/secure/services/CallForward.action

timeToy said:
I was able to successfully got Google voice back after enabling HD voice, by setting up Forwarding not on the phone, but online: https://wbillpay.verizonwireless.com/vzw/secure/services/CallForward.action
Click to expand...
Click to collapse
Odd that that works for you. I had tried that, and setting it up through the MyVerizon app, and by the VZW tech setting it, all with the same broken results.

Missing calls on VZW 6P

Has anyone had any issues with missing incoming calls on their 6P? I have missed 3 calls (while I was connected to WIFI) which I found out about because I got a voicemail but my phone never rang. The people that called said my phone rings for about 25 seconds before going to voice mail. Do the APN settings have anything to do with calls or just messages? Any other ideas?

you messed with your APN settings? i've done that on my '13 X. if you selected to only be on LTE vs. CDMA + LTE, you're going to miss calls.

640k said:
you messed with your APN settings? i've done that on my '13 X. if you selected to only be on LTE vs. CDMA + LTE, you're going to miss calls.
Click to expand...
Click to collapse
I have my preferred network type set to Global. Should I change it To LTE/CDMA?
APN is set to VZWINTERNET. I didn't change any of the settings within that APN.
The weird thing is, some calls do come through but not all of them.

oh i thought you went in to the hidden menu.

I get an issue that I don't get a voice mail indicator...I get some scrambled VWZ text message.

Cares said:
I get an issue that I don't get a voice mail indicator...I get some scrambled VWZ text message.
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I am having the exact same issue and am looking for any solutions. I don't get the notification in the bar and if I miss that the text is there I miss the voicemail. Since I use my cell for work, this is an issue.

tfleming23 said:
I am having the exact same issue and am looking for any solutions. I don't get the notification in the bar and if I miss that the text is there I miss the voicemail. Since I use my cell for work, this is an issue.
Click to expand...
Click to collapse
It is the result of you having visual voice mail and not having the visual voice mail app. You need to turn off visual voice mail in your verizon account and use basic voice mail or find the verizon visual voice mail app.

staticx57 said:
It is the result of you having visual voice mail and not having the visual voice mail app. You need to turn off visual voice mail in your verizon account and use basic voice mail or find the verizon visual voice mail app.
Click to expand...
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How/where do I do that. Been trying to find it in my account for a while now.

staticx57 said:
It is the result of you having visual voice mail and not having the visual voice mail app. You need to turn off visual voice mail in your verizon account and use basic voice mail or find the verizon visual voice mail app.
Click to expand...
Click to collapse
I don't have visual voicemail enabled. I just tested it and I'm getting the same issue still.

tfleming23 said:
How/where do I do that. Been trying to find it in my account for a while now.
Click to expand...
Click to collapse
I honestly couldn't tell you how, their website is such a mess. You might have better luck calling.

Cares said:
I don't have visual voicemail enabled. I just tested it and I'm getting the same issue still.
Click to expand...
Click to collapse
You have basic visual voicemail enabled. It comes automatically with a Verizon HD voice/advanced calling package that enables VOLTE. Until a visual voicemail app is released for this phone from Verizon you will have to use google voice for voicemail through hangouts. Works great. or you can call Verizon and see if they can downgrade you to the normal (call in) voicemail you were used to but not sure if it is possible. i have heard mixed reviews as to whether they can do that.

elreydenj said:
You have basic visual voicemail enabled. It comes automatically with a Verizon HD voice/advanced calling package that enables VOLTE. Until a visual voicemail app is released for this phone from Verizon you will have to use google voice for voicemail through hangouts. Works great. or you can call Verizon and see if they can downgrade you to the normal (call in) voicemail you were used to but not sure if it is possible. i have heard mixed reviews as to whether they can do that.
Click to expand...
Click to collapse
Youmail is a good alternative. I used that for my voice mail for a few years.

Im having the same problem I know I have basic voicemail. No voicemail notification just some cryptic sms

elreydenj said:
You have basic visual voicemail enabled. It comes automatically with a Verizon HD voice/advanced calling package that enables VOLTE. Until a visual voicemail app is released for this phone from Verizon you will have to use google voice for voicemail through hangouts. Works great. or you can call Verizon and see if they can downgrade you to the normal (call in) voicemail you were used to but not sure if it is possible. i have heard mixed reviews as to whether they can do that.
Click to expand...
Click to collapse
Oh that's annoying that Visual Voice Mail is bundled with Advanced Calling 1.0! Just tested it by removed Advanced Calling 1.0 and I guess the normal voicemail notification now.
I guess I rather deal with the annoying text messages than to lose the ability to simultaneously use voice and data.

Cares said:
Oh that's annoying that Visual Voice Mail is bundled with Advanced Calling 1.0! Just tested it by removed Advanced Calling 1.0 and I guess the normal voicemail notification now.
I guess I rather deal with the annoying text messages than to lose the ability to simultaneously use voice and data.
Click to expand...
Click to collapse
where were you able to find that option?

I've been noticing missed calls while on WiFi but I'm on T-Mobile
Sent from my Nexus 6P using XDA Free mobile app

Nexus 6 Advanced Calling blocked by Visual Voicemail being enabled
sixhundredcc said:
where were you able to find that option?
Click to expand...
Click to collapse
I would also appreciate a cheat note on how to do disable Visual Voicemail. Hell, with this new Dialer, I can't even figure out how to get into the dialer settings to update the *86 voicemail number with my pin, and I've been an Android user since Froyo, so Marshmellow has kicked my but!
But back to my most serious concern, I need Advanced Calling, so if it is kills two birds with one stone, I'd be happy to have standard voicemail since that's all I ever used. Then Verizon and Google will hopefully sort out how to enable Visual Voicemail *and* Advanced Calling too. But for now, please share any secret menus previously mentioned so I can disable Visual Voicemail! :fingers-crossed:
Update #2: Turns out Verizon's Visual Voicemail and Advanced Calling are not related, but I did learn that Advanced Calling also enables HD Voice. It turns out that the Advanced Calling feature isn't enabled on a NEXUS 6p when activated via the nano sim on Verizon. Calling the support line is the only alternative to correct this. After a restarting, Verizon called me back, and I had Data while on the phone.
I'm going to mess around with different Visual Voicemail options before switching back to Basic Voicemail, and I'll update again if I find something.
The Visual Voicemail issues is weird. First, I get indecipherable text messages. Then when I get another phone call after a voicemail, it pops up as my Google Now Card notification for drive time to work, and there is no way to answer the call! I had to reboot to clear that.
Thanks,
Ed Janx
Update: So I downloaded the Verizon Mobile App which has the ability to change your features, including Voice Mail options, but it wouldn't let me select Basic Voice Mail, and instructed me to call *611 . No time for that now, but wanted to provide a quick update.

edjanx said:
I would also appreciate a cheat note on how to do disable Visual Voicemail. Hell, with this new Dialer, I can't even figure out how to get into the dialer settings to update the *86 voicemail number with my pin, and I've been an Android user since Froyo, so Marshmellow has kicked my but!
Click to expand...
Click to collapse
I found it while working out my voice mail junk here. Open the dialer, in the "search contacts & places" search window at top, press the three dots, select Settings, Calls, Voicemail. Then you can update the voicemail number (not sure about the PIN function though). This has been bugging me as well, only was getting the weird SMS messages. Was able to select basic voicemail using the My Verizon App though (was able to select all of the 3 options for voicemail with the My Verizon app too). So waiting till they update their apps to 6.0 and hope they work then.

edjanx said:
I would also appreciate a cheat note on how to do disable Visual Voicemail. Hell, with this new Dialer, I can't even figure out how to get into the dialer settings to update the *86 voicemail number with my pin, and I've been an Android user since Froyo, so Marshmellow has kicked my but!
But back to my most serious concern, I need Advanced Calling, so if it is kills two birds with one stone, I'd be happy to have standard voicemail since that's all I ever used. Then Verizon and Google will hopefully sort out how to enable Visual Voicemail *and* Advanced Calling too. But for now, please share any secret menus previously mentioned so I can disable Visual Voicemail! :fingers-crossed:
Update #2: Turns out Verizon's Visual Voicemail and Advanced Calling are not related, but I did learn that Advanced Calling also enables HD Voice. It turns out that the Advanced Calling feature isn't enabled on a NEXUS 6p when activated via the nano sim on Verizon. Calling the support line is the only alternative to correct this. After a restarting, Verizon called me back, and I had Data while on the phone.
I'm going to mess around with different Visual Voicemail options before switching back to Basic Voicemail, and I'll update again if I find something.
The Visual Voicemail issues is weird. First, I get indecipherable text messages. Then when I get another phone call after a voicemail, it pops up as my Google Now Card notification for drive time to work, and there is no way to answer the call! I had to reboot to clear that.
Thanks,
Ed Janx
Update: So I downloaded the Verizon Mobile App which has the ability to change your features, including Voice Mail options, but it wouldn't let me select Basic Voice Mail, and instructed me to call *611 . No time for that now, but wanted to provide a quick update.
Click to expand...
Click to collapse
I ended up opening a ticket with tier 2 tech support. (thats who they addressed themselves as). First day i didn't think advanced calling worked but i missed that i wasn't connected to LTE but once i did get LTE it worked my bad.... But the voicemail they couldn't figure out. after three days of no call back. I got someone else from tier 2 support and he got my voicemail to work while I was calling from the 6p. finally happy to have regular voicemail notifications and not those cryptic sms messages

sixhundredcc said:
I ended up opening a ticket with tier 2 tech support. (thats who they addressed themselves as). First day i didn't think advanced calling worked but i missed that i wasn't connected to LTE but once i did get LTE it worked my bad.... But the voicemail they couldn't figure out. after three days of no call back. I got someone else from tier 2 support and he got my voicemail to work while I was calling from the 6p. finally happy to have regular voicemail notifications and not those cryptic sms messages
Click to expand...
Click to collapse
I switched to the Google Voice Visual Voicemail and am very happy. Still, I did call Verizon tech and instruct them to switch me back to basic voice mail. Now I can at least I can switch the phone VM back to Verizon, listen to saved messages, then switch back to the Google Voice. Still, I really wish Verizon would just update their Visual Voicemail app to work with the Nexus 6p, as that way I could retrieve some of those 'precious memory voice mails' I've saved for years, then save them digitally.
Ed Janx

Edge 7 and Google Voice

I am coming from a LG G3 to the Galaxy S7 Edge. I had Google Voice working just fine on my G3. I could text/call from my Google Voice number and also my voicemails were automatically sent to Google Voice instead of Verizon.
I installed Google Voice on the Edge and it gave me the normal your carrier doesn't support automatic configuration. On my G3, I just clicked through the configure screens and selected Google Voice and everything worked fine. If I do that on my Edge it doesn't work. When I call my number, it says voicemail hasn't been set up for the phone number instead of forwarding to google voice.
I did the manual process of forwarding calls to Google Voice, *71{phonenumbertotransferto}, *90{phonenumbertotransferto} and *92{phonenumbertotransferto} and it works but it rings 15 times first. This isn't ideal.
Also when I try to use Google Voice to call a number, it looks like it is working but it is calling from my verizon number instead of my Google Voice number.
Anyone have ideas on how to get this to work correctly?
**Update**
I was able to get the time until Google Voicemail picks up shortened by turning on Do Not Disturb in Google Voice settings. This is a work around for me since I don't have people calling me on my Google Voice number. If I did, this wouldn't be an option. Still not able to make calls with Google Voice from my phone though.

May I ask first, why are you still using the defunct Google Voice app? Why haven't you simply switched over to Hangouts?
I ask because Hangouts has everything you have asked for in this post. I use Hangouts and actually 2 Google numbers attached to my phone thru 2 separate Google accounts. This phone has the call forward feature built into the phone settings so you don't even need to dial *71,etc. Just go into phone settings and tell it which number you want to forward your calls to when they are unanswered.
To stop it from ringing 15 times before your call transfers finally to your Google voice mail, you have to stop the call from "bouncing" around I call it. In your google voice settings (easiest to see on your computer)... You probably have both "Forward calls to Google Chat" AND "Work" (or Home or whatever you call your phone you forward your calls to).
You need to uncheck forward calls to Google chat. That will stop the crazy number of rings before it transfers to voicemail. The only other way I know is how you suggested and use Do Not Disturb.
Lastly, again if you use Hangouts, it actually has a dialer app that goes along with it that you can use to dial out just as normal whenever you want to use your google number to dial out. I use it often. It works great.
I hope this wasn't too jumbled. Best of luck!
EDIT: Actually I think the ring problem is fixed with changing the call screening feature in your voice settings (again easiest seen by visiting Google voice settings via your computer). I'm pretty sure I turned on call screening to correct that issue. Been so long since I've messed with the setting LOL. But if you research call screening it actually changes how the system works somewhat, including answering calls, etc. I'm pretty sure that's how I did it. Again sorry for the long winded post.
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Can you explain what you mean by "defunct Google Voice app"?
I use GV to access my mobile voicemail messages, have done so for years...are you saying I should uninstall it and I can use Hangouts to view/listen to my voicemails?
When I go into GV I can see a list of current/previous voicemail messages. In Hangouts I don't see the list of voicemails that I see in the GV app...can you explain a little more how Hangouts can replace GV, and where/how I can get to my voicemails from Hangouts?
Thanks!

Yeah I mean Hangouts has completely replaced Google Voice.
In fact, I haven't used GV since Hangouts came out. I still see the same voicemails I always have. Only now you can see everything that comes into Hangouts all in one place. You still can set up notifications in hangouts when someone leaves you a voicemail, just like in the old GV app. And you can see the transcribed message right there in Hangouts. You can either read it, or hit the play button and hear out loud. I prefer mostly to play them out loud, because a lot of the time Google's auto transcription service is pretty bad, especially with foreign accents.
In Hangouts, you have 3 screens to swipe thru to the left or right. The furthest left is the contacts/settings/etc. The middle is the screen where you would see any voicemail/ text messages. And the furthest right screen is the Hangouts Dialer (you do need to download the dialer app separate in the play store).
Try this. Delete your GV app. Go to the play store and download Hangouts and Hangouts Dialer. Then setup Hangouts. Hangouts dialers will automatically setup when you setup Hangouts. Add your Google account when you set up, and you should be all set. Then of course change your settings how you like. See if it works for you. I personally don't know anyone who uses GV app anymore. Even Google on the play store says its no longer supported.
But yes, when Hangouts came out, it was a COMPLETE replacement for Google Voice app. It's really awesome if you take advantage of all its features.
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---------- Post added at 03:44 PM ---------- Previous post was at 03:30 PM ----------
I should also say this. Hangouts will ask you if you want to make it your default SMS texting app and have all your texts go thru Hangouts. I personally don't do that, but you can. I don't do it only because I don't like the look of hangouts enough to use it all the time for texting. That's just a personal thing. I like to use the stock messaging app that I can keep themed like the rest of the phone from the Samsung theme store. But you can indeed use hangouts as your entire texting/messaging/voicemail platform and it will perform beautifully.
IF you only want to use a separate texting app, just make sure you keep that in mind.
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I do Google voice for my number and use hangouts which I personally don't much like. Is there a messaging app that can accept my GV number other than the stock GV and hangouts apps? I looked a few phones ago and nothing existed at the time to handle GV/hangouts messages.

Don't hold me to this because I haven't used them personally, but I believe you can use something like Groove IP. And I think there's an app on the play store called "Phone for Google Voice". But again I've never used them so I can't say for sure. Hangouts has always filled the void that I needed it to. It's not at all perfect, but Google hardly ever makes a perfect app lol.
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You still need the Google Voice app to place calls over cellular and use your Google Voice number. Without the Google Voice app, the phone dialer either uses your carrier number, or you need to use Hangouts. Hangouts for calls has a very poor echo that everyone I talk to complains about, it heats the phone up extremely fast and kills battery, and if you are in a weak coverage area calls get dropped.
I'm using the Google Voice app fine on my S7 Edge to make and receive calls. Of course I use Hangouts for texting and receiving voicemails though.

I've done that for years. Was just hoping for an alternative messaging app. I've had the same GV number since the first galaxy S lol.

geoff5093 said:
You still need the Google Voice app to place calls over cellular and use your Google Voice number. Without the Google Voice app, the phone dialer either uses your carrier number, or you need to use Hangouts. Hangouts for calls has a very poor echo that everyone I talk to complains about, it heats the phone up extremely fast and kills battery, and if you are in a weak coverage area calls get dropped.
I'm using the Google Voice app fine on my S7 Edge to make and receive calls. Of course I use Hangouts for texting and receiving voicemails though.
Click to expand...
Click to collapse
I don't call out much on my GV number, so i use hangouts when I do.
That being said, you indeed can get other apps... Or at least used to be able to, that would let you dial out with your GV number. Phone+ comes to mind, Groove IP like I mentioned before, and others. Some are just app setups that will allow you to pick contacts that auto dial out on your GV number. I think it's Phone+ that does something like that. I just saw a thread over in the regular S7 forums where people were having some of the same issues. Apparently when HD calling was enabled a while ago, it maybe helped to make it harder for all who used Google Voice. I see it looks like it started back on the S6 or S5. This is my first new phone since my Note 3 so go figure lol....
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GV still exists and still works, and does a few things that Hangouts doesn't seem to do.
As far as the OP goes, I am working through the same issues with voicemail.
*edit, based on what I'm seeing, the only way to reduce the rings on Verizon's end is to call customer support and request it. I'll try it when I have time and update. Also, call forwarding can be configured from the Verizon website as well https://wbillpay.verizonwireless.com/vzw/secure/services/CallForward.action
Verizon customer service was able to shorten the ring time (I asked for 15 seconds from 30). Everything is working fine for me, including calling out from the GV number using the stock Samsung dialer, so I'm not sure what your issue is there. In GV, did you set the "make calls as" setting to use the GV number? Alternatively using the Hangouts dialer from the Hangouts app should work also.

turbosrrgood said:
GV still exists and still works, and does a few things that Hangouts doesn't seem to do.
As far as the OP goes, I am working through the same issues with voicemail.
*edit, based on what I'm seeing, the only way to reduce the rings on Verizon's end is to call customer support and request it. I'll try it when I have time and update. Also, call forwarding can be configured from the Verizon website as well https://wbillpay.verizonwireless.com/vzw/secure/services/CallForward.action
Verizon customer service was able to shorten the ring time (I asked for 15 seconds from 30). Everything is working fine for me, including calling out from the GV number using the stock Samsung dialer, so I'm not sure what your issue is there. In GV, did you set the "make calls as" setting to use the GV number? Alternatively using the Hangouts dialer from the Hangouts app should work also.
Click to expand...
Click to collapse
I was completely unaware that calling and asking for shortening of the unanswered ring time still worked. Thanks for that info, good to know. I thought that option was long gone.
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WiFi Calling Was my Culprit
So despite everyone telling the OP that Google Voice sucks, I still think it's functionality if FAR preferable to Hangouts. Not only is the interface much cleaner, but the Chrome extension on desktop is much more conducive to texting and voicemail management. In addition, it is totally integrated with Google Contact management, which is a plus.
I switched to a Galaxy S7 Edge yesterday and had setup issues with Voice. Finally after a conference call with Sprint and Google support (Google was just kind enough to help, since Google offers no live support for free apps), we found out that it is indeed WiFi Calling that is the culprit in Voice setup. However, it's not enough to simply uninstall the native app and turn off WiFi Calling, you have to go into the WiFi Calling settings and disable the service completely. For me that was at the bottom of the 9-1-1 location settings page. After disabling WiFi Calling, my profile automatically updated, I uninstalled Google Voice and reinstalled, and setup was a total breeze, everything was right with the world, and I can continue using Hangouts as it should be, to share GIFs with my friends and talk trash about Fantasy Football.
I hope this helps anyone with this issue, the Sprint Technical Support guy said he'd run across it yesterday and had no idea what to do with the issue until now.

KBP83 said:
So despite everyone telling the OP that Google Voice sucks, I still think it's functionality if FAR preferable to Hangouts. Not only is the interface much cleaner, but the Chrome extension on desktop is much more conducive to texting and voicemail management. In addition, it is totally integrated with Google Contact management, which is a plus.
I switched to a Galaxy S7 Edge yesterday and had setup issues with Voice. Finally after a conference call with Sprint and Google support (Google was just kind enough to help, since Google offers no live support for free apps), we found out that it is indeed WiFi Calling that is the culprit in Voice setup. However, it's not enough to simply uninstall the native app and turn off WiFi Calling, you have to go into the WiFi Calling settings and disable the service completely. For me that was at the bottom of the 9-1-1 location settings page. After disabling WiFi Calling, my profile automatically updated, I uninstalled Google Voice and reinstalled, and setup was a total breeze, everything was right with the world, and I can continue using Hangouts as it should be, to share GIFs with my friends and talk trash about Fantasy Football.
I hope this helps anyone with this issue, the Sprint Technical Support guy said he'd run across it yesterday and had no idea what to do with the issue until now.
Click to expand...
Click to collapse
I don't think anyone told him the GV app sucked. Originally I was asking him why he was still using the GV app, just to get an idea of his issues and how to better help the situation. In particular, I just said it was defunct, aka antiquated....and it is. It still has its uses as a legacy app, or as a stand alone app in circumstances, but for the most part, it's still around for legacy support. Up until recently, Google even listed it this way on the play store.
The GV app still does one thing Hangouts won't do. Hangouts will only make wifi or voip calls. The GV app WILL call out from your GV number, but it will use cellular service and use your phone minutes. That's about the only reason I see to actually have the GV app still. Hangouts has every one of my contacts integrated just like any other app I have on my phone that does the same thing. Admittedly, Hangouts contacts view is really ugly lol.
As far as the PC side, I have Hangouts installed on my windows 10 laptop, and it rings beautifully every time I get a call or text, I can check voicemails, etc. All my contacts are integrated for both Gmail accounts that i can keep running simultaneously. It works quite well. I also have Google Voice chrome extensions. Everything works fine together.
The rest is just preference and style choice. I've never had issues with Hangouts. And I never really had issues with the Voice app before that. I've also not had the unfortunate bad luck of dealing with the setup problems everyone seems to be having. I have NOT however, set up wifi calling yet on my S7Edge, so my guess it that's why I'm not experiencing all the issues people are having with setup.
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KBP83 said:
So despite everyone telling the OP that Google Voice sucks, I still think it's functionality if FAR preferable to Hangouts. Not only is the interface much cleaner, but the Chrome extension on desktop is much more conducive to texting and voicemail management. In addition, it is totally integrated with Google Contact management, which is a plus.
I switched to a Galaxy S7 Edge yesterday and had setup issues with Voice. Finally after a conference call with Sprint and Google support (Google was just kind enough to help, since Google offers no live support for free apps), we found out that it is indeed WiFi Calling that is the culprit in Voice setup. However, it's not enough to simply uninstall the native app and turn off WiFi Calling, you have to go into the WiFi Calling settings and disable the service completely. For me that was at the bottom of the 9-1-1 location settings page. After disabling WiFi Calling, my profile automatically updated, I uninstalled Google Voice and reinstalled, and setup was a total breeze, everything was right with the world, and I can continue using Hangouts as it should be, to share GIFs with my friends and talk trash about Fantasy Football.
I hope this helps anyone with this issue, the Sprint Technical Support guy said he'd run across it yesterday and had no idea what to do with the issue until now.
Click to expand...
Click to collapse
I'm on Sprint, but had the exact same experience. Been dealing with it for a few weeks. And this was the only solution.
As far as using Hangouts instead of the GV app- I can't get what you guys are describing to work. I have Hangouts installed, I installed the dialer, but nothing I do shows my voicemails. I only see the text messages and a call log. I'd be interested in another option to the GV app, which I think is adequate, but not great.

mwshows said:
May I ask first, why are you still using the defunct Google Voice app? Why haven't you simply switched over to Hangouts?
I ask because Hangouts has everything you have asked for in this post. I use Hangouts and actually 2 Google numbers attached to my phone thru 2 separate Google accounts. This phone has the call forward feature built into the phone settings so you don't even need to dial *71,etc. Just go into phone settings and tell it which number you want to forward your calls to when they are unanswered.
To stop it from ringing 15 times before your call transfers finally to your Google voice mail, you have to stop the call from "bouncing" around I call it. In your google voice settings (easiest to see on your computer)... You probably have both "Forward calls to Google Chat" AND "Work" (or Home or whatever you call your phone you forward your calls to).
You need to uncheck forward calls to Google chat. That will stop the crazy number of rings before it transfers to voicemail. The only other way I know is how you suggested and use Do Not Disturb.
Lastly, again if you use Hangouts, it actually has a dialer app that goes along with it that you can use to dial out just as normal whenever you want to use your google number to dial out. I use it often. It works great.
I hope this wasn't too jumbled. Best of luck!
EDIT: Actually I think the ring problem is fixed with changing the call screening feature in your voice settings (again easiest seen by visiting Google voice settings via your computer). I'm pretty sure I turned on call screening to correct that issue. Been so long since I've messed with the setting LOL. But if you research call screening it actually changes how the system works somewhat, including answering calls, etc. I'm pretty sure that's how I did it. Again sorry for the long winded post.
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Click to expand...
Click to collapse
I was using the GV app and I tried this setup but my calls and VM's don't show up in Hangouts. I can't seem to get them to show up.
I figured it out. You have to select this option in Hangouts.

As a follow up:
Working with a few Sprint techs got me this info. GV won't work if WiFi calling is set up or enabled. It doesn't matter if you turn it off. It has to be completely deactivated.
I've been using GV for many years, and never had a problem on other phones, even using WiFi Calling. This is obviously a s/w issue. Hopefully it can be remedied in a future update.

I just upgraded from an S4 to S7. I too have been using GV since it came out. Hangouts option to be used as a default messaging app is giving me reason to try it, as it's been horrid for quite some time. To make calls from your GV number, install the GV app and use it's settings for which number. To get GV vm in Hangouts, again use GV option to have them available for Hangouts (there is a setting in GV).
My question for the group, how do you get Verizons VM to Hangouts? The old way through GV appears to not work. Having my Verizon number forwarded to GV results in my phone not ringing for either number, but it does ring on desktop.

brohan said:
I just upgraded from an S4 to S7. I too have been using GV since it came out. Hangouts option to be used as a default messaging app is giving me reason to try it, as it's been horrid for quite some time. To make calls from your GV number, install the GV app and use it's settings for which number. To get GV vm in Hangouts, again use GV option to have them available for Hangouts (there is a setting in GV).
My question for the group, how do you get Verizons VM to Hangouts? The old way through GV appears to not work. Having my Verizon number forwarded to GV results in my phone not ringing for either number, but it does ring on desktop.
Click to expand...
Click to collapse
Dial *71 followed by your google voice number and follow the prompts to set up call forwarding.