Missing calls on VZW 6P - Nexus 6P Q&A, Help & Troubleshooting

Has anyone had any issues with missing incoming calls on their 6P? I have missed 3 calls (while I was connected to WIFI) which I found out about because I got a voicemail but my phone never rang. The people that called said my phone rings for about 25 seconds before going to voice mail. Do the APN settings have anything to do with calls or just messages? Any other ideas?

you messed with your APN settings? i've done that on my '13 X. if you selected to only be on LTE vs. CDMA + LTE, you're going to miss calls.

640k said:
you messed with your APN settings? i've done that on my '13 X. if you selected to only be on LTE vs. CDMA + LTE, you're going to miss calls.
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I have my preferred network type set to Global. Should I change it To LTE/CDMA?
APN is set to VZWINTERNET. I didn't change any of the settings within that APN.
The weird thing is, some calls do come through but not all of them.

oh i thought you went in to the hidden menu.

I get an issue that I don't get a voice mail indicator...I get some scrambled VWZ text message.

Cares said:
I get an issue that I don't get a voice mail indicator...I get some scrambled VWZ text message.
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I am having the exact same issue and am looking for any solutions. I don't get the notification in the bar and if I miss that the text is there I miss the voicemail. Since I use my cell for work, this is an issue.

tfleming23 said:
I am having the exact same issue and am looking for any solutions. I don't get the notification in the bar and if I miss that the text is there I miss the voicemail. Since I use my cell for work, this is an issue.
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It is the result of you having visual voice mail and not having the visual voice mail app. You need to turn off visual voice mail in your verizon account and use basic voice mail or find the verizon visual voice mail app.

staticx57 said:
It is the result of you having visual voice mail and not having the visual voice mail app. You need to turn off visual voice mail in your verizon account and use basic voice mail or find the verizon visual voice mail app.
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How/where do I do that. Been trying to find it in my account for a while now.

staticx57 said:
It is the result of you having visual voice mail and not having the visual voice mail app. You need to turn off visual voice mail in your verizon account and use basic voice mail or find the verizon visual voice mail app.
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Click to collapse
I don't have visual voicemail enabled. I just tested it and I'm getting the same issue still.

tfleming23 said:
How/where do I do that. Been trying to find it in my account for a while now.
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Click to collapse
I honestly couldn't tell you how, their website is such a mess. You might have better luck calling.

Cares said:
I don't have visual voicemail enabled. I just tested it and I'm getting the same issue still.
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Click to collapse
You have basic visual voicemail enabled. It comes automatically with a Verizon HD voice/advanced calling package that enables VOLTE. Until a visual voicemail app is released for this phone from Verizon you will have to use google voice for voicemail through hangouts. Works great. or you can call Verizon and see if they can downgrade you to the normal (call in) voicemail you were used to but not sure if it is possible. i have heard mixed reviews as to whether they can do that.

elreydenj said:
You have basic visual voicemail enabled. It comes automatically with a Verizon HD voice/advanced calling package that enables VOLTE. Until a visual voicemail app is released for this phone from Verizon you will have to use google voice for voicemail through hangouts. Works great. or you can call Verizon and see if they can downgrade you to the normal (call in) voicemail you were used to but not sure if it is possible. i have heard mixed reviews as to whether they can do that.
Click to expand...
Click to collapse
Youmail is a good alternative. I used that for my voice mail for a few years.

Im having the same problem I know I have basic voicemail. No voicemail notification just some cryptic sms

elreydenj said:
You have basic visual voicemail enabled. It comes automatically with a Verizon HD voice/advanced calling package that enables VOLTE. Until a visual voicemail app is released for this phone from Verizon you will have to use google voice for voicemail through hangouts. Works great. or you can call Verizon and see if they can downgrade you to the normal (call in) voicemail you were used to but not sure if it is possible. i have heard mixed reviews as to whether they can do that.
Click to expand...
Click to collapse
Oh that's annoying that Visual Voice Mail is bundled with Advanced Calling 1.0! Just tested it by removed Advanced Calling 1.0 and I guess the normal voicemail notification now.
I guess I rather deal with the annoying text messages than to lose the ability to simultaneously use voice and data.

Cares said:
Oh that's annoying that Visual Voice Mail is bundled with Advanced Calling 1.0! Just tested it by removed Advanced Calling 1.0 and I guess the normal voicemail notification now.
I guess I rather deal with the annoying text messages than to lose the ability to simultaneously use voice and data.
Click to expand...
Click to collapse
where were you able to find that option?

I've been noticing missed calls while on WiFi but I'm on T-Mobile
Sent from my Nexus 6P using XDA Free mobile app

Nexus 6 Advanced Calling blocked by Visual Voicemail being enabled
sixhundredcc said:
where were you able to find that option?
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I would also appreciate a cheat note on how to do disable Visual Voicemail. Hell, with this new Dialer, I can't even figure out how to get into the dialer settings to update the *86 voicemail number with my pin, and I've been an Android user since Froyo, so Marshmellow has kicked my but!
But back to my most serious concern, I need Advanced Calling, so if it is kills two birds with one stone, I'd be happy to have standard voicemail since that's all I ever used. Then Verizon and Google will hopefully sort out how to enable Visual Voicemail *and* Advanced Calling too. But for now, please share any secret menus previously mentioned so I can disable Visual Voicemail! :fingers-crossed:
Update #2: Turns out Verizon's Visual Voicemail and Advanced Calling are not related, but I did learn that Advanced Calling also enables HD Voice. It turns out that the Advanced Calling feature isn't enabled on a NEXUS 6p when activated via the nano sim on Verizon. Calling the support line is the only alternative to correct this. After a restarting, Verizon called me back, and I had Data while on the phone.
I'm going to mess around with different Visual Voicemail options before switching back to Basic Voicemail, and I'll update again if I find something.
The Visual Voicemail issues is weird. First, I get indecipherable text messages. Then when I get another phone call after a voicemail, it pops up as my Google Now Card notification for drive time to work, and there is no way to answer the call! I had to reboot to clear that.
Thanks,
Ed Janx
Update: So I downloaded the Verizon Mobile App which has the ability to change your features, including Voice Mail options, but it wouldn't let me select Basic Voice Mail, and instructed me to call *611 . No time for that now, but wanted to provide a quick update.

edjanx said:
I would also appreciate a cheat note on how to do disable Visual Voicemail. Hell, with this new Dialer, I can't even figure out how to get into the dialer settings to update the *86 voicemail number with my pin, and I've been an Android user since Froyo, so Marshmellow has kicked my but!
Click to expand...
Click to collapse
I found it while working out my voice mail junk here. Open the dialer, in the "search contacts & places" search window at top, press the three dots, select Settings, Calls, Voicemail. Then you can update the voicemail number (not sure about the PIN function though). This has been bugging me as well, only was getting the weird SMS messages. Was able to select basic voicemail using the My Verizon App though (was able to select all of the 3 options for voicemail with the My Verizon app too). So waiting till they update their apps to 6.0 and hope they work then.

edjanx said:
I would also appreciate a cheat note on how to do disable Visual Voicemail. Hell, with this new Dialer, I can't even figure out how to get into the dialer settings to update the *86 voicemail number with my pin, and I've been an Android user since Froyo, so Marshmellow has kicked my but!
But back to my most serious concern, I need Advanced Calling, so if it is kills two birds with one stone, I'd be happy to have standard voicemail since that's all I ever used. Then Verizon and Google will hopefully sort out how to enable Visual Voicemail *and* Advanced Calling too. But for now, please share any secret menus previously mentioned so I can disable Visual Voicemail! :fingers-crossed:
Update #2: Turns out Verizon's Visual Voicemail and Advanced Calling are not related, but I did learn that Advanced Calling also enables HD Voice. It turns out that the Advanced Calling feature isn't enabled on a NEXUS 6p when activated via the nano sim on Verizon. Calling the support line is the only alternative to correct this. After a restarting, Verizon called me back, and I had Data while on the phone.
I'm going to mess around with different Visual Voicemail options before switching back to Basic Voicemail, and I'll update again if I find something.
The Visual Voicemail issues is weird. First, I get indecipherable text messages. Then when I get another phone call after a voicemail, it pops up as my Google Now Card notification for drive time to work, and there is no way to answer the call! I had to reboot to clear that.
Thanks,
Ed Janx
Update: So I downloaded the Verizon Mobile App which has the ability to change your features, including Voice Mail options, but it wouldn't let me select Basic Voice Mail, and instructed me to call *611 . No time for that now, but wanted to provide a quick update.
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Click to collapse
I ended up opening a ticket with tier 2 tech support. (thats who they addressed themselves as). First day i didn't think advanced calling worked but i missed that i wasn't connected to LTE but once i did get LTE it worked my bad.... But the voicemail they couldn't figure out. after three days of no call back. I got someone else from tier 2 support and he got my voicemail to work while I was calling from the 6p. finally happy to have regular voicemail notifications and not those cryptic sms messages

sixhundredcc said:
I ended up opening a ticket with tier 2 tech support. (thats who they addressed themselves as). First day i didn't think advanced calling worked but i missed that i wasn't connected to LTE but once i did get LTE it worked my bad.... But the voicemail they couldn't figure out. after three days of no call back. I got someone else from tier 2 support and he got my voicemail to work while I was calling from the 6p. finally happy to have regular voicemail notifications and not those cryptic sms messages
Click to expand...
Click to collapse
I switched to the Google Voice Visual Voicemail and am very happy. Still, I did call Verizon tech and instruct them to switch me back to basic voice mail. Now I can at least I can switch the phone VM back to Verizon, listen to saved messages, then switch back to the Google Voice. Still, I really wish Verizon would just update their Visual Voicemail app to work with the Nexus 6p, as that way I could retrieve some of those 'precious memory voice mails' I've saved for years, then save them digitally.
Ed Janx

Related

Google Voice mail not working with VoLTE?

I have always used Google Voice as my default voice mail app. After upgrading to VoLTE (Kitkat 4.4.4), whenever someone calls me and I do not answer, it just says that my voice mail box is not set up. Anyone else having this problem?
Yes you have to set it up again
Sent from my SM-G900V using Tapatalk
mmw68666 said:
Yes you have to set it up again
Sent from my SM-G900V using Tapatalk
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I uninstalled and reinstalled, ran through setup and still nothing. I will try again.
I guess I don't understand the allure of VoLTE. In reading about it @ VZW site, it bills the same as regular calls so it's not like it can save on our minutes. Voice sounds just fine over standard calls IMO.
I dont know what I am doing wrong. I reset my Google Voice by uninstalling it and reinstalling, setting it up, then making sure hangouts voicemail is enabled. Anyone have any other thoughts?
*71 your Google voice number to forward it.
Thanks! Just came back here to own my shame as I forgot I had to do the call forwarding.
All better now
To those that have forwarding to GV working, did you also enable the Hangouts integration?
I cant get forwarding to work. When I call my VZW number, it rings, pauses like its trying to forward, the the VZW phone starts ringing again. It never goes to GV, or Hangouts. If I call my GV number directly, it works fine, even from my VZW number.
Any thoughts, suggestions, or assistance appreciated.
JohnKuczek said:
To those that have forwarding to GV working, did you also enable the Hangouts integration?
I cant get forwarding to work. When I call my VZW number, it rings, pauses like its trying to forward, the the VZW phone starts ringing again. It never goes to GV, or Hangouts. If I call my GV number directly, it works fine, even from my VZW number.
Any thoughts, suggestions, or assistance appreciated.
Click to expand...
Click to collapse
I enabled Hangouts integration with Google Voice, and everything is working fine for me after setting up my Google Voice number for forwarding again with VoLTE enabled.
JohnKuczek said:
To those that have forwarding to GV working, did you also enable the Hangouts integration?
I cant get forwarding to work. When I call my VZW number, it rings, pauses like its trying to forward, the the VZW phone starts ringing again. It never goes to GV, or Hangouts. If I call my GV number directly, it works fine, even from my VZW number.
Any thoughts, suggestions, or assistance appreciated.
Click to expand...
Click to collapse
I had to go to Google voice on the web, goto Settings, select Edit under your phone number, then select Activate under Forwarding Options. It'll provide a *71 number for you to key in on your phone. This will be a different number than your voicemail number.
It worked for me after these steps.
superrelaxx said:
I had to go to Google voice on the web, goto Settings, select Edit under your phone number, then select Activate under Forwarding Options. It'll provide a *71 number for you to key in on your phone. This will be a different number than your voicemail number.
It worked for me after these steps.
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Click to collapse
Tried that yesterday several times on my own and with VZW "support." They seem to think it may be a network backend issue, and have sent it up the food chain...
Sent from my iPad using Tapatalk HD
Chopstix9 said:
I guess I don't understand the allure of VoLTE. In reading about it @ VZW site, it bills the same as regular calls so it's not like it can save on our minutes. Voice sounds just fine over standard calls IMO.
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Click to collapse
I have an old plan. 1500 Min, unlimited text and data. For me, it isn't about saving minutes, it is about the quality of the call. My wife and most of my family has GS5, the others just got iPhone 6 so most of my calls VoLTE and I love it.
Slightly off topic, but has anyone gotten the calling feature within the new hangouts integration to work over wifi? I need this at work because when I have to go out on the floor there is no service, but there is wifi.
Sent from my SM-G900V using Tapatalk
Did anyone get this figured out? I have never had a problem with google voice not working up until I downloaded the NI2 update to get voLTE. Now when I get a call it says the mail box hasn't been set up yet. I did all of the forwarding options (even shows forwarded on the myverizon page) and it still isn't forwarding to my google voice.
I don't get it. Anyone have any clues? I've already tried everything listed in this thread.
JAYNO20 said:
Did anyone get this figured out? I have never had a problem with google voice not working up until I downloaded the NI2 update to get voLTE. Now when I get a call it says the mail box hasn't been set up yet. I did all of the forwarding options (even shows forwarded on the myverizon page) and it still isn't forwarding to my google voice.
I don't get it. Anyone have any clues? I've already tried everything listed in this thread.
Click to expand...
Click to collapse
After making sure my phone was still connected via Google Voice online, these steps from Google (click on "If you're a Verizon Wireless user click here") are what got it working for me (along with making sure Google Voice was selected for voice mail in my phone's settings - Phone -> Menu -> Settings -> Call -> Voice Mail). I dialed all three one right after the other:
If you are having trouble configuring Google Voice as your voicemail service on Verizon you can make the switch manually by dialing these three activation codes:
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]
bsweetness said:
After making sure my phone was still connected via Google Voice online, these steps from Google (click on "If you're a Verizon Wireless user click here") are what got it working for me (along with making sure Google Voice was selected for voice mail in my phone's settings - Phone -> Menu -> Settings -> Call -> Voice Mail). I dialed all three one right after the other:
If you are having trouble configuring Google Voice as your voicemail service on Verizon you can make the switch manually by dialing these three activation codes:
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]
Click to expand...
Click to collapse
I've tried this and it has not solved my problem.
Working with Verizon Wireless, and they claim there is a problem during the forwarding. I'm likely oversimplifying, but it seems that VZW sends the call to AT&T Landline, who then sends it to Google's landline operator (I forget who they said this was), then it goes to Voice. For my number, there is a problem at the transition from AT&T Landline to Google's operator. So basically, it is a network issue that is occurring on a disinterested carriers network, and so nothing is happening fast.
On a side note, I tried to get creative since others still have working VZW to Voice forwarding, and I got a new number, and paid to keep the old number, too, in the hopes that a new number would work... No joy, I'm out $30 and now have a second number that behaves the same way as the first.
JohnKuczek said:
I've tried this and it has not solved my problem.
Working with Verizon Wireless, and they claim there is a problem during the forwarding. I'm likely oversimplifying, but it seems that VZW sends the call to AT&T Landline, who then sends it to Google's landline operator (I forget who they said this was), then it goes to Voice. For my number, there is a problem at the transition from AT&T Landline to Google's operator. So basically, it is a network issue that is occurring on a disinterested carriers network, and so nothing is happening fast.
On a side note, I tried to get creative since others still have working VZW to Voice forwarding, and I got a new number, and paid to keep the old number, too, in the hopes that a new number would work... No joy, I'm out $30 and now have a second number that behaves the same way as the first.
Click to expand...
Click to collapse
Odd that it works for some and not for others.
It would be great if Verizon would get things straightened out, but they've never cared about Google Voice and likely never will (heck, Google doesn't seem to care too much about it these days).
bsweetness said:
Odd that it works for some and not for others.
It would be great if Verizon would get things straightened out, but they've never cared about Google Voice and likely never will (heck, Google doesn't seem to care too much about it these days).
Click to expand...
Click to collapse
Tried all those options. I don't see how its working for anyone that has voLTE enabled. As soon as I disable it fowarding works fine.
I was able to successfully got Google voice back after enabling HD voice, by setting up Forwarding not on the phone, but online: https://wbillpay.verizonwireless.com/vzw/secure/services/CallForward.action
timeToy said:
I was able to successfully got Google voice back after enabling HD voice, by setting up Forwarding not on the phone, but online: https://wbillpay.verizonwireless.com/vzw/secure/services/CallForward.action
Click to expand...
Click to collapse
Odd that that works for you. I had tried that, and setting it up through the MyVerizon app, and by the VZW tech setting it, all with the same broken results.

VZW - Anyone figure out Visual Voicemail?

Anyone figure this out yet? I tried to download the Visual Voicemail from the Play Store and it shows as non-compatible. I tried the older Visual Voice Mail for Nexus by Verizon and it doesn't set up, it just hangs. I've been getting these weird text messages every time I get a voicemail (900080006202 //VZWVVM:SYNC:ev....). I have to dial *86 to retrieve messages.
I set up Google Voice on mine and I'm on VZW. I haven't fully tested it yet, but I have the history of previous voicemail all downloaded again in the app, so it looks like it's working.
Sent from my Nexus 6P using Tapatalk
caifan said:
Anyone figure this out yet? I tried to download the Visual Voicemail from the Play Store and it shows as non-compatible. I tried the older Visual Voice Mail for Nexus by Verizon and it doesn't set up, it just hangs. I've been getting these weird text messages every time I get a voicemail (900080006202 //VZWVVM:SYNC:ev....). I have to dial *86 to retrieve messages.
Click to expand...
Click to collapse
visual voicemail is a problem. i had it turned off and basic turned on now i get the normal voicemail notification.. i was getting the same cryptic sms messages.
I called CS and told them to turn off VVM and just leave basic. I'm still getting the cryptic text messages and there is no way for me to know if I have a voice mail waiting. I'll try again and report back.
I was on the phone with tier 2 tech support this morning. We downloaded a couple apps. Couldn't get any of them to work. He didn't have any idea how long it will take to get it. He said continue to check for updates. Eventually, something will be released. I remember it took awhile for the N6 app to be released from Motorola.
I use phone fusion now. The transcription service is much better than youmail or Google voice. The app isn't so great, but it does the trick.
Sent from my Nexus 6P using Tapatalk
caifan said:
I called CS and told them to turn off VVM and just leave basic. I'm still getting the cryptic text messages and there is no way for me to know if I have a voice mail waiting. I'll try again and report back.
Click to expand...
Click to collapse
I talked to another CS rep and he successfully removed VVM. With basic voice mail, I no longer get the cryptic text messages and now I get prompted when there is voice mail waiting. I then successfully configured Google Voice to handle my voicemails and now my voice mails appear in the native dialer's voice mail tab after I selected the "Voicemail display" option in the Google Voice app. All is well and will await VZW's support for the 6P.
I've been using youmail for a couple of years now. I've never used VVM from verizon. They take enough of my money.... Not giving them another dime over what I have to. Youmail is free. I've liked it. Not for everyone but worth a try
For my Nexus 6p on Verizon I had to get google voicemail, change to GV for default VM in Call settings, and dial *71XXXXXXX (GV number). The text should not appear now that GV will pick up the notification. This means voicemail will be saved in your GV and not on Verizon. Until Verizon includes 6p as a compatible device for its visual voicemail app, this would be the solution. FYI, there is a visual voicemail Nexus that we can download. That doesn't work either.
caifan said:
I talked to another CS rep and he successfully removed VVM. With basic voice mail, I no longer get the cryptic text messages and now I get prompted when there is voice mail waiting. I then successfully configured Google Voice to handle my voicemails and now my voice mails appear in the native dialer's voice mail tab after I selected the "Voicemail display" option in the Google Voice app. All is well and will await VZW's support for the 6P.
Click to expand...
Click to collapse
Yeah, I just chatted with CS and asked them to remove Visual Voice Mail from my line. Once She did that i stopped getting the odd texts and started getting the regular notifications again.
I managed to get the visual voicemail that I backed up from my 6. it shows in my apps but when you try to open This app is not supported on this device. I hope verizon can update it or someone hack the apk to make it work.
supertoast92 said:
I set up Google Voice on mine and I'm on VZW. I haven't fully tested it yet, but I have the history of previous voicemail all downloaded again in the app, so it looks like it's working.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
So, I spoke a little too soon on this one lol.
I spent all day yesterday trying to get it to work. What finally worked for me was going on my desktop to the Google Voice website, and from there, disabling voicemail for my line and then re-enabling. For some reason, the number the site had me punch in for *71XXXXXXXXXX, where the X's represent your Google number, was different than what both my app and what the Google Voice homepage on my desktop showed. Works great now. (Except I'd like to figure out how to sync the voicemail screen in the Phone app with the GV app.)
Sent from my Nexus 6P using Tapatalk
What a pain. I was also receiving the cryptic text messages. I spent about 30 minutes in chat with Verizon. They actually told me the phone was not supported on their network. They claimed "The imei number should begin with 35 or 99". "It does not work in our system. That device imei number is registered to a Huawei" I explained who Huawei was and that the phone worked fine except for voice mail. I got Google Voice setup while I was in chat. They never would acknowledge that this phone should work fine. They did finally say "If it recognized the device, I am sure the visual voicemail problems would disappear!" and "check back with us within a few days just to see if there is an update!"
318sugarhill said:
I've been using youmail for a couple of years now. I've never used VVM from verizon. They take enough of my money.... Not giving them another dime over what I have to. Youmail is free. I've liked it. Not for everyone but worth a try
Click to expand...
Click to collapse
You do know this service is included (free) right?
jtorress said:
You do know this service is included (free) right?
Click to expand...
Click to collapse
The product known as Verizon Visual Voicemail is not free in my experience. They charge $2.99 per month to use it. The new Android Visual Voicemail built into Marshmallow is free, once Verizon supports it. This maybe obvious to you, but just throwing it out there for anyone else that comes across this.
mkitchin said:
The product known as Verizon Visual Voicemail is not free in my experience. They charge $2.99 per month to use it. The new Android Visual Voicemail built into Marshmallow is free, once Verizon supports it. This maybe obvious to you, but just throwing it out there for anyone else that comes across this.
Click to expand...
Click to collapse
Gotcha. I had to double check I did find out that there's a Premium version for $2.99. I have Basic which is Free for me. Obviously as we established currently not working on my 6P and I'm using YouMail. LOL
supertoast92 said:
So, I spoke a little too soon on this one lol.
I spent all day yesterday trying to get it to work. What finally worked for me was going on my desktop to the Google Voice website, and from there, disabling voicemail for my line and then re-enabling. For some reason, the number the site had me punch in for *71XXXXXXXXXX, where the X's represent your Google number, was different than what both my app and what the Google Voice homepage on my desktop showed. Works great now. (Except I'd like to figure out how to sync the voicemail screen in the Phone app with the GV app.)
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
To sync the phone dialer voicemail screen with GV, you have to open up GV and in settings tick the box for Voicemail display.
Sent from my Nexus 6P using Tapatalk
Yeah now that I've figured out Google voice. It's great having it right in the dialer and also having the ability to get transcripts (although often poorly) in the app and my email is awesome. It just seems so natural with the nexus. Doubt I'll go back. It's free, just a pain to set up initially. Seamless now. Key is logging into Google voice on the desktop to get it set up properly.
Sent from my Nexus 6P using Tapatalk
caifan said:
To sync the phone dialer voicemail screen with GV, you have to open up GV and in settings tick the box for Voicemail display.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Thanks for the reply. I actually did already have this checked, and the phone log does receive voicemails, but deleting from the log doesn't seem to delete from the Voice app itself, or move it to the trash folder...does it for you?
Sent from my Nexus 6P using Tapatalk
I hope they update the app sometime soon I miss the visual voicemail and won't use another service. I mean myverizon app works. Hell I'd be happy if someone hacked the apk to work if thats even possible.
Get Google Voice texts & voicemails in Hangouts
I use Google Voice instead of Verizon for my voicemail. You can get Google Voice texts & voicemails in Hangouts on the web and app: link for help
On my Nexus 6p, I get my voicemail in the Hangouts apps, no need to install Google Voice. Voicemail audio/transcription appear in Hangouts. I have a Pebble watch, I can read my voicemail messages on my wrist.
Hope this helps!

New unlocked S7 doesn't have a voicemail app - how to get voicemail?

I just bought one of the newly released unlocked S7's. First let me say it is awesome. No bloat and numerous settings that were blocked by Verizon are available now. I popped in my sim and everything works great. The only one problem is that the voicemail app is not on the phone. When someone leaves me a message, I get some wierd cryptic text message. I can dial my own number and retrieve the messages the old fashioned way. After I delete a message, I get another cryptic text message. I assume these messages are supposed to be telling the voicemail app how many messages there are in my inbox. Does anyone know how I can either get a working Verizon voicemail app on my phone or stop these text messages at least?
skiddingus said:
I just bought one of the newly released unlocked S7's. First let me say it is awesome. No bloat and numerous settings that were blocked by Verizon are available now. I popped in my sim and everything works great. The only one problem is that the voicemail app is not on the phone. When someone leaves me a message, I get some wierd cryptic text message. I can dial my own number and retrieve the messages the old fashioned way. After I delete a message, I get another cryptic text message. I assume these messages are supposed to be telling the voicemail app how many messages there are in my inbox. Does anyone know how I can either get a working Verizon voicemail app on my phone or stop these text messages at least?
Click to expand...
Click to collapse
You need the Verizon visual voicemail app or you need to disable basic visual voicemail on your line.
Sent from my SM-G930V using Tapatalk
PiousInquisitor said:
You need the Verizon visual voicemail app or you need to disable basic visual voicemail on your line.
Sent from my SM-G930V using Tapatalk
Click to expand...
Click to collapse
That's what I thought. I tried installing a Verizon voicemail app from the Play store but it repeatedly crashes and doesn't work at all. It did not look like the standard voicemail app that is preinstalled on the Verizon branded S7. I would like to get the APK that is preinstalled and give it a try but I haven't been able to find it yet.
skiddingus said:
That's what I thought. I tried installing a Verizon voicemail app from the Play store but it repeatedly crashes and doesn't work at all. It did not look like the standard voicemail app that is preinstalled on the Verizon branded S7. I would like to get the APK that is preinstalled and give it a try but I haven't been able to find it yet.
Click to expand...
Click to collapse
I have a VVM APK I used on the S5 and S6 successfully if you'd like to give it a shot.
Edit..here's a link to it. Good luck.
https://www.dropbox.com/s/xlc43x21jwculw8/VisualVoiceMail.apk?dl=0
Sent from my SM-G930V using XDA-Developers mobile app
I would love to try it.
skiddingus said:
I would love to try it.
Click to expand...
Click to collapse
Link is in my post above. Good luck
Sent from my SM-G930V using XDA-Developers mobile app
I get an "app not installed" error after trying to install it. It seems like the app is checking compatibility before it installs. Thanks for trying.
I as well purchased one of the new unlocked S7's. I have Google Voice setup to handle my voicemail and it works great.
gramenz said:
I as well purchased one of the new unlocked S7's. I have Google Voice setup to handle my voicemail and it works great.
Click to expand...
Click to collapse
Are you forwarding the Verizon phone number to the google voice number ? I use Google Voice a little but I didn't think it could handle the voicemail on the carriers system.
I have also notice that the video calling option is not available in the dialer on the unlocked phone. Not a big deal to me but it is one more small sacrifice to have the unlocked phone. I haven't looked for a work-around yet.
skiddingus said:
Are you forwarding the Verizon phone number to the google voice number ? I use Google Voice a little but I didn't think it could handle the voicemail on the carriers system.
I have also notice that the video calling option is not available in the dialer on the unlocked phone. Not a big deal to me but it is one more small sacrifice to have the unlocked phone. I haven't looked for a work-around yet.
Click to expand...
Click to collapse
Yes, I have it forwarding to Google voice number. You can set it up online at www.google.com/voice Also, I don't believe that Verizon Advanced Calling is available for Unlocked phones.
gramenz said:
Yes, I have it forwarding to Google voice number. You can set it up online at www.google.com/voice Also, I don't believe that Verizon Advanced Calling is available for Unlocked phones.
Click to expand...
Click to collapse
Thanks. I already have my google voice voicemail set up and working. I was looking for a way to get the Verizon phone number's mailbox working with visual voice mail. I had to call Verizon and have them add the "block visual voice mail" feature to my line so that I would stop getting the cryptic text messages every time I received or deleted a message. To save someone else some grief, if you do this, you must reboot your phone before the blocking system change takes effect.
I'm using the old fashioned voice mail service now on my Verizon number. It is tedious but I don't get many messages so I can live with it. My battery life seems to be slightly better on this phone than my old Verizon branded S7. My wife inherited the old S7 when the unlocked version was released. Well played Samsung.
skiddingus said:
I had to call Verizon and have them add the "block visual voice mail" feature to my line so that I would stop getting the cryptic text messages every time I received or deleted a message. To save someone else some grief, if you do this, you must reboot your phone before the blocking system change takes effect.
Click to expand...
Click to collapse
After doing this, do you get any sort of notification when you have new voice mails?
I didn't mind the cryptic texts (in fact, I was able to determine what much of what it meant), but at least those texts let me know I had a new message. But recently they seem to have stopped, so now I get no notification I have a new voice mail
TheSkipperCDB said:
After doing this, do you get any sort of notification when you have new voice mails?
I didn't mind the cryptic texts (in fact, I was able to determine what much of what it meant), but at least those texts let me know I had a new message. But recently they seem to have stopped, so now I get no notification I have a new voice mail
Click to expand...
Click to collapse
Yes, I get the typical voicemail icon up in the notification bar. My dialer has the number one key set to long-press speeddial my voicemail and enter my password for me. This way it is not much of an inconvenience not having VVM.
skiddingus said:
Yes, I get the typical voicemail icon up in the notification bar. My dialer has the number one key set to long-press speeddial my voicemail and enter my password for me. This way it is not much of an inconvenience not having VVM.
Click to expand...
Click to collapse
When you setup google voice correctly by forwarding your carrier number to google voice you will get it all in one place. It sounds like you setup Gvoice incorrectly. Don't use the setup from the app, use the setup on the website it will guide you in doing the phone code you have to enter to forward your number.
elzeus said:
When you setup google voice correctly by forwarding your carrier number to google voice you will get it all in one place. It sounds like you setup Gvoice incorrectly. Don't use the setup from the app, use the setup on the website it will guide you in doing the phone code you have to enter to forward your number.
Click to expand...
Click to collapse
I'm a little confused here. Are you porting your phone number from Verizon to Google Voice, or just forwarding your voicemail to Google Voice?
CVertigo1 said:
I'm a little confused here. Are you porting your phone number from Verizon to Google Voice, or just forwarding your voicemail to Google Voice?
Click to expand...
Click to collapse
Just forwarding vzw # to google voice for the free visual voicemail.
Google Voice
CVertigo1 said:
I'm a little confused here. Are you porting your phone number from Verizon to Google Voice, or just forwarding your voicemail to Google Voice?
Click to expand...
Click to collapse
The way I was able to get google voicemail to work was go into settings, phone, call forwarding, turn on call forwarding, unanswered calls and then put my google voice number there.
Isn't there some setting that can be used to enable it? I was using Lineage 14.1 on my HTC One m7 right before buying my 930u, and that had visual voicemail built into it that worked out of the box with Verizon.
Surely someone on here has a Verizon Galaxy S7 and can pull the APK file off of it for sharing?
AdobeCRT said:
Surely someone on here has a Verizon Galaxy S7 and can pull the APK file off of it for sharing?
Click to expand...
Click to collapse
I was able to pull the APK from my friend's Verzion S7, but when I try to install it fails saying a package already exists with that name. I can't find the package on my phone though. The package name is "com.samsung.vvm" according to pm on the device. I pulled it using these instructions.

Force activate Google Voicemail on your Pixel/XL

Edit: Perhaps using the word (Re)activate would clear some confusion. I chose to use 'Activate' since I had been unable to get my existing Google Voice account up and running on my Pixel from day one. These were the steps that I personally used, with Verizon as my carrier, to (Re)activate or "jump start" my existing Google Voice account to run on my Pixel. For me personally, this was the only thing that worked. And at the moment it seems to be working for others as well. As mentioned below, the full setup for Verizon may be different, and the full setup and "reactivation" for lack of a better word, is indeed different for other carriers, could be similar, I honestly don't know.
I'm on Verizon, but this should work for any carrier -
1. Go to Google Voice on PC, click the 'Settings' cog/hamburger icon
2. Under the 'Phones Tab' it will say 'Forwards calls to:' you should see your phone's phone number and under that click 'Edit'.
3. Click 'Show Advanced Settings' still under 'Phones Tab'.
4. Scroll down to 'Forwarding Options' and click 'Activate'.
5. Now you should have a pop-up window with instructions to call your GV number. Mine (Verizon) instructs me to add a *71 in front of my GV number -
*71555-555-5555 - then click send and follow the prompts when your phone rings.
6. Enjoy Google Voicemail again.
Continued Edit:
In addition to all this, here are some additional steps I had to take in order to get Google Voice to stick. I believe these instructions from this point on are Pixel specific, but please do not quote me on this -
Additional Steps (I took) to get Google Voice up and running on the Pixel (the following steps will be done from your phone)
1. Head to the Phone app, swipe over to Voicemail and approve Visual Voicemail.
2. Then head to GV app and go to Settings and check on Voicemail Display.
3. While still in GV, run through your Sync and Notifications and check what applies to you.
4. Then return to your Phone app (your voicemail may go a little crazy at this point due to syncing, mine does), go to Settings>Calls and turn off Video Calling and Voice Privacy.
5. Then go to your overall phone settings for the phone itself, and tap More>Cellular Network Settings and turn off Advanced Calling.
I think that is everything. If anyone has any additional input at all, that'd be helpful. Come to think of it, a per carrier set of instructions would be nice if anyone would like to help...just throwing this out there, if it already exists, a link would be nice.
Thanks
Are you using Google Voice just for Visual Voicemail on Verizon, or for all calls in general?
cambunch said:
Are you using Google Voice just for Visual Voicemail on Verizon, or for all calls in general?
Click to expand...
Click to collapse
I use GV as much as my regular number for incoming and outgoing phone calls. I also use each equally for texting, it depends on who it is. I use my real phone mostly for friends and family that have had my number before GV. I use GV for new contacts and business related stuff; the reason being I like to able to record business phone calls without an extra app, simply tap 4 during the call and it starts recording. And yes, I use GV for voicemail too, mainly due to transcripts and customization. I rarely have to listen to my vm, unless someone was drunk, then the transcripts are pretty bad...funny, but bad. Why do you ask?
cptkian said:
Why do you ask?
Click to expand...
Click to collapse
Many people used GV to handle VVM on Verizon for the previous Nexus phones as it wasn't supported. However, VVM on Android 7.1+ is working with Verizon out of the box, as long as you have it enabled on your plan.
cambunch said:
Many people used GV to handle VVM on Verizon for the previous Nexus phones as it wasn't supported. However, VVM on Android 7.1+ is working with Verizon out of the box, as long as you have it enabled on your plan.
Click to expand...
Click to collapse
Ahh, no I only use GV. But I do use it with VVM on the Pixel. Actually, maybe you can help me with something which has only mildly bothered me, so I haven't dug too deep yet....does VVM provide a transcript like like GV does? Let's be honest, it really isn't all that visual. evobyte was asking this earlier as well.
cptkian said:
Ahh, no I only use GV. But I do use it with VVM on the Pixel. Actually, maybe you can help me with something which has only mildly bothered me, so I haven't dug too deep yet....does VVM provide a transcript like like GV does? Let's be honest, it really isn't all that visual. evobyte was asking this earlier as well.
Click to expand...
Click to collapse
I believe you need the Premium VVM from Verizon for that - I only have the basic (free) and it does not. I know that is a feature that puts GV ahead of VVM, but I found GV to not be very reliable when I was on my N5X.
This is a link to Google's support for GV. https://support.google.com/voice/answer/165656?hl=en If you click were it says additional help for Verizon customers you'll see you need to dial 3 numbers w/your GV # included (it forwards calls in 3 different types of situations). I did this and set to show visual messages in the phone app which basically gave GV its own tab. And, I don't have premium service from Vzn.
If you are having trouble configuring Google voicemail on Verizon, you can make the switch manually by dialing these three activation codes:
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]

no sprint visual voicemail app?

I got my PH-1 activated and just realizing there's no Voicemail app. When you get a voicemail notification, it dials into my voicemail. Is this because it's a near stock android, like the nexus and pixel? Is there anyway to get the Sprint Visual Voicemail app? I had it on my previous phone (Galaxy S4).
Thanks
EB
Euclid's Brother said:
I got my PH-1 activated and just realizing there's no Voicemail app. When you get a voicemail notification, it dials into my voicemail. Is this because it's a near stock android, like the nexus and pixel? Is there anyway to get the Sprint Visual Voicemail app? I had it on my previous phone (Galaxy S4).
Thanks
EB
Click to expand...
Click to collapse
Get a Google Voice number and forward your phone to that VM.
You can get a text with the content of your VM transcribed.
Euclid's Brother said:
I got my PH-1 activated and just realizing there's no Voicemail app. When you get a voicemail notification, it dials into my voicemail. Is this because it's a near stock android, like the nexus and pixel? Is there anyway to get the Sprint Visual Voicemail app? I had it on my previous phone (Galaxy S4).
Thanks
EB
Click to expand...
Click to collapse
Is this what you looking for?
https://www.apkmirror.com/apk/sprin...se/voicemail-t-9-0-0-26-android-apk-download/
Caltinpla said:
Is this what you looking for?
https://www.apkmirror.com/apk/sprin...se/voicemail-t-9-0-0-26-android-apk-download/
Click to expand...
Click to collapse
Thanks!
Well it installs, but it had an error provisioning, but then I received a text messages saying it was provisioned. But it doesn't receive the voicemails.
Did you get it to work? And yes, I'm on Sprint.
Sent from my [device_name] using XDA-Developers Legacy app
I always hated Springs VVM app/service. Google Voice is way better. You have 2 options there: 1) setup conditional call forwarding or 2) integrate your Spring number to Google Voice.
Follow these steps for conditional call forwarding -- https://community.sprint.com/t5/Google-Voice/Google-Voice-not-picking-up-28-does-not-work-here-s-the-fix/td-p/348100
Conditional call forwarding forwards unanswered calls to your Google Voice number, but doesn't ring -- instead goes to voicemail there. It's all seamless.
Integrating your Sprint number with Google Voice is nice, actually. The catch is you can't use Sprint's WiFi calling feature. You're not missing anything anyway and there are ways to use Google Voice over wifi too. When you integrate with Google Voice, you share the same number on both services. Make calls from your phone as normal, your computer, tablet, virtually anything with an internet connection. Same with texting. It's all synced, sort of... Texting via Voice is synced. Texting via SMS... well, Google Voice only keeps a record of received texts. Best part about Google Voice integration is it includes spam blocking for calls and texts. As in, fewer robo calls and fewer spoofed caller ID calls.
I disabled my Voice integration to try WiFi calling. I couldn't wait to go back. Without Voice, I got 2-3 robo calls per day. With Voice, I might get one a week. And I can handle my calls and texts at work from my PC if I have to, keeping my phone down and still looking productive.
You setup Google Voice integration within the Google Voice settings on a PC/web browser. You might have to chat/call Sprint support to remove Wifi calling from your account. If you tell them you're trying to setup Google Voice integration, good luck. 9/10 don't know it's a feature and the 1 that does barely knows what it does or how to set it up. If you get an error setting it up, it's 99% likely because wifi calling is enabled/on your account.
Warlord721 said:
Thanks!
Well it installs, but it had an error provisioning, but then I received a text messages saying it was provisioned. But it doesn't receive the voicemails.
Did you get it to work? And yes, I'm on Sprint.
Click to expand...
Click to collapse
Yeah, same here... haven't figured out how to make it work yet!
I can't believe this is not more active, or that there isn't threads for Sprint & voicemail specifically. Obviously I have Sprint & the native phone app voicemail does not work. I got an email from Google voice support telling me Sprint deactivated my Google voice intergration, & that if I want to enable it I need to call Sprint. I've been on phone several times last couple of days going back & forth with Sprint & Google to no avail. When I go into legacy voice settings from a PC the "let Sprint work with voice" (however it's worded) button is not there. So I will call Sprint again & see if that wifi calling is enabled & if so I will have them disable it & go from there.
It just really is mind boggling that in 2018 this is even an issue for anyone. Especially when service like Sprint actually has an add for "BYOD" (bring your own device). They should have small print stating "if you don't want to get voicemail notifications"
I'd settle for just that somehow, just to get notified that I have a voicemail. And then I can dial in over phone, enter a pin & do it that way. As I see it now, that's my option, to call into my voicemail every hour just to see if I have one.
aheeejd said:
I can't believe this is not more active, or that there isn't threads for Sprint & voicemail specifically. Obviously I have Sprint & the native phone app voicemail does not work. I got an email from Google voice support telling me Sprint deactivated my Google voice intergration, & that if I want to enable it I need to call Sprint. I've been on phone several times last couple of days going back & forth with Sprint & Google to no avail. When I go into legacy voice settings from a PC the "let Sprint work with voice" (however it's worded) button is not there. So I will call Sprint again & see if that wifi calling is enabled & if so I will have them disable it & go from there.
It just really is mind boggling that in 2018 this is even an issue for anyone. Especially when service like Sprint actually has an add for "BYOD" (bring your own device). They should have small print stating "if you don't want to get voicemail notifications"
I'd settle for just that somehow, just to get notified that I have a voicemail. And then I can dial in over phone, enter a pin & do it that way. As I see it now, that's my option, to call into my voicemail every hour just to see if I have one.
Click to expand...
Click to collapse
Google removed integration of Voice with the dialer.
To get integration with the dialer you need an old version of Voice.
You need Google Voice build number 0.4.7.10.
You can download it from one of the archives.
Remove the current version of Voice.
Also make sure you turn off auto-update in the Google Play Store or you will lose the integration as soon as Voice update.
It's been a known issue for years.
tech_head said:
Google removed integration of Voice with the dialer.
To get integration with the dialer you need an old version of Voice.
You need Google Voice build number 0.4.7.10.
You can download it from one of the archives.
Remove the current version of Voice.
Also make sure you turn off auto-update in the Google Play Store or you will lose the integration as soon as Voice update.
It's been a known issue for years.
Click to expand...
Click to collapse
I have Google Voice integration just fine with the most recent and previous versions of the app... Not sure why I'm so special.
Yeah I've been using it fine, then voice was kinda built into Hangouts & I would get them there. Because of that intergration in Hangouts I used that for my SMS & they always went through. I used Hangouts because when I'm at home I have literally no data, so I used wifi & just couldn't make calls. In the settings of Hangouts you could see settings for g voice. This still worked long after Hangouts did that auto prompt telling you Hangouts for SMS would no longer work & wanted you to install Google messages. But anyway I tried 4.7.1.0 & it gave me # to provision, I tried dialing it but I'm at home & the call just ended. So I'll have to retry next time I head out & get a data signal.
gk1984 said:
I have Google Voice integration just fine with the most recent and previous versions of the app... Not sure why I'm so special.
Click to expand...
Click to collapse
Let's be clear, there is integration and then there is integration with the dialer.
integration will allow you to get you VM via your GV account and number because your phone forwards to you GV number.
Dialer integration means you don't need to open the Voice app to check or see your VM.
The former works great. The latter is broken in more recent versions of the Voice app.
Warlord721 said:
Thanks!
Well it installs, but it had an error provisioning, but then I received a text messages saying it was provisioned. But it doesn't receive the voicemails.
Did you get it to work? And yes, I'm on Sprint.
Click to expand...
Click to collapse
This version works for me.
https://www.apkmirror.com/apk/sprin...al-voicemail-t-9-0-1-26-android-apk-download/
You can download app Sprint Voicemail in Google Play store now.

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