Is anyone else having issues receiving SMS and MMS on Sprint network. I also purchased me phone from Sprint. I am currently on software NMJ32F. I have reset network settings, and factory reset. I have updated PRL and Profile. I have pulled the Sim and reseated it. I have done everything I can think of any suggestions? Phone calls work perfectly fine. Just receiving messages is not working. Data works fine.
I have Sprint but the device is an unlocked model. Haven't had any issues but I'd say you've done everything you can. Take it to a Sprint store and make a stink until they replace the device.
Text yourself
Sent from my PH-1 using XDA Labs
avd said:
Text yourself
Sent from my PH-1 using XDA Labs
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That is the weird thing. I have texted myself and it works. I guess i should have added that this is happening for me for all non sprint friends and family. if they have sprint everything is okay just not if they are with another carrier.
Sprint is having texting problems with this phone and has acknowledged it. They have identified the problem and testing a fix.
The problem identified is repeatedly receiving the same text and not receiving newer ones. If you aren't receiving anything at all, I'd get in touch with support. It could be a provisioning problem.
gk1984 said:
Sprint is having texting problems with this phone and has acknowledged it. They have identified the problem and testing a fix.
The problem identified is repeatedly receiving the same text and not receiving newer ones. If you aren't receiving anything at all, I'd get in touch with support. It could be a provisioning problem.
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I got a hold of support and sounds like the fixed something on the back end on the towers. We shall see if that fixes the issue. Nothing yet but i will give it 24 hours
Norcal232001 said:
I got a hold of support and sounds like the fixed something on the back end on the towers. We shall see if that fixes the issue. Nothing yet but i will give it 24 hours
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I've been having this problem, especially not receiving mms messages and duplicate sms messages. They periodically get stuck, and the only way to fix is to get on a chat with support and have them refresh my network connection with the phone off and send a text message. I use Google voice so I can see sms messages in the voice app but know if something is wrong if I don't get a message in the messaging app.
Sent from my PH-1 using Tapatalk
I updated my APN and preferred network and everything is working fine since. No more repeated/delayed sms or hanging mms.
Poxie said:
I've been having this problem, especially not receiving mms messages and duplicate sms messages. They periodically get stuck, and the only way to fix is to get on a chat with support and have them refresh my network connection with the phone off and send a text message. I use Google voice so I can see sms messages in the voice app but know if something is wrong if I don't get a message in the messaging app.
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Click to collapse
I haven't had any issues since first contacting support
Caltinpla said:
I updated my APN and preferred network and everything is working fine since. No more repeated/delayed sms or hanging mms.
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Click to collapse
Where is that phone info menu?
Sent from my PH-1 using Tapatalk
Poxie said:
Where is that phone info menu?
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Click to collapse
Dial *#*#4636#*#*
Caltinpla said:
I updated my APN and preferred network and everything is working fine since. No more repeated/delayed sms or hanging mms.
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Click to collapse
How did you edit the apn settings?? I haven't been able to figure that out
mpetruzz said:
How did you edit the apn settings?? I haven't been able to figure that out
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Click to collapse
Go to phone settings>mobile network>APN settings then pick the one (or any) that you want. Open it up then tap on any name fields that you want to edit, change it as you wish. After you edited all the name fields tap on the 3 dot at the top right corner then choose save, and exit out. Make sure you check/select the APN you just edited.
Caltinpla said:
Go to phone settings>mobile network>APN settings then pick the one (or any) that you want. Open it up then tap on any name fields that you want to edit, change it as you wish. After you edited all the name fields tap on the 3 dot at the top right corner then choose save, and exit out. Make sure you check/select the APN you just edited.
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Click to collapse
I am on Sprint. Is there a particular one that I should try?
srb7215 said:
I am on Sprint. Is there a particular one that I should try?
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Click to collapse
I'm with Sprint too and my settings may or may not working for you because of the location differences but you can try... You never know!
Related
Hi,
I have a very big problem, i can recive messages but cant send them. Already tryied to: software - JVR, JVQ, and froyo one, go sms same thing, changing to GSM or WCDMA only. I have no clue, i can call and download thru HSDPA...
Check your apns. Google for the proper MMS apn for your carrier and make sure it is correct.
Sent from my GT-I9000 using xda premium
Raider0001 said:
Hi,
I have a very big problem, i can recive messages but cant send them. Already tryied to: software - JVR, JVQ, and froyo one, go sms same thing, changing to GSM or WCDMA only. I have no clue, i can call and download thru HSDPA...
Click to expand...
Click to collapse
go into your messaging program. go into menu - settings. scroll down to "message center" if there is no number then google the SMSC number for your provider. put it in and it should work again.
good luck!
SGSChris said:
go into your messaging program. go into menu - settings. scroll down to "message center" if there is no number then google the SMSC number for your provider. put it in and it should work again.
good luck!
Click to expand...
Click to collapse
YES it works now - how is that possible that this could be empty/broken ?
Raider0001 said:
YES it works now - how is that possible that this could be empty/broken ?
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Click to collapse
happened to me a few days ago; was on the road and it drove me crazy that I could receive but not reply to or send SMS. just had flashed a new rom and that might have been the reason. had to search for a while in XDA until I found this easy solution....
glad it worked for you as well.
cheers
I have been having this problem for 6 months, finally its annoyed me to the point of asking for more help. If i take my SIM out of my phone and put it in my wifes, i can get picture messages no problem. if the SIM is in my s4 then i cannot. i will get an error message half our later saying message could not be downloaded.
I have verified my APN information, it matches exactly with what telus says it should be, and with what it on my wifes phone. Ive also talked to telus who couldnt do anything more to help me. everything is good on their end, and like i said it works when my sim is in my wifes phone, and we have the same APN settings.
I would love to be able to get pictures in texts, everyone sends them to me and i can never view them.
another issue is that i canont send picture messages unless i turn off wi-fi. if i dont it wont send and will eventually come back saying ti could not send. if wifi is off, sends no problem. i dont so much care about this one, but if anyone knows...
Thanks in advance!
anyone?
jpom1983 said:
I have been having this problem for 6 months, finally its annoyed me to the point of asking for more help. If i take my SIM out of my phone and put it in my wifes, i can get picture messages no problem. if the SIM is in my s4 then i cannot. i will get an error message half our later saying message could not be downloaded.
I have verified my APN information, it matches exactly with what telus says it should be, and with what it on my wifes phone. Ive also talked to telus who couldnt do anything more to help me. everything is good on their end, and like i said it works when my sim is in my wifes phone, and we have the same APN settings.
I would love to be able to get pictures in texts, everyone sends them to me and i can never view them.
another issue is that i canont send picture messages unless i turn off wi-fi. if i dont it wont send and will eventually come back saying ti could not send. if wifi is off, sends no problem. i dont so much care about this one, but if anyone knows...
Thanks in advance!
Click to expand...
Click to collapse
Make sure mobile data is enabled and/or you have your messaging app set to automatically download/enable data for downloads or whatever. MMS can only be sent over mobile data and sometimes it needs to be enabled manually to send and recieve.
Hehe GUI setting is not going to solve your problem, can you attach your /system/csc/customer.xml file please, I know exactly what's your problem m8
DeadlySin9 said:
Make sure mobile data is enabled and/or you have your messaging app set to automatically download/enable data for downloads or whatever. MMS can only be sent over mobile data and sometimes it needs to be enabled manually to send and recieve.
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its on. internet works, maps work. everything works. except i cant get pics in texts.
App..
jpom1983 said:
anyone?
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App Tweakker Play Store luck...:good:
Two different things have made this happen for me.
1. Adblock plus app
-made mms not with at all
2. Turning on the text with Google hangouts when you initially setup your phone.
-when turned on, messed up all my mms
Check these, how this helps
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Hopefully someone can provide me a solution to this headache of a problem. I was on straight talk (at&t) and I stopped receiving MMS messages. I tried every APN configuration I could find and none worked. I installed a different rom and they worked for a while and stopped. I decided to try out project fi so I didn't try a new sim. I also restored to stock for a fresh start. My Fi service started today and I'm still not able to receive MMS messages. Sending them works fine as far as I can tell. I called Google and none of their solutions worked and they told me the port can take time to fully go through. While I was waiting for the port to complete I used my straight talk sim on my one plus 2 and did receive a picture during that time. Is it possible that the problem is with the phone itself? Does anyone have any other solutions I can try? Dialing some set of symbols and numbers to get into additional phone settings or anything like that? This is driving me crazy! Thank you for any advice that you can provide me!
Sent from my Nexus 6P using Tapatalk
I've heard that some add blocking apps can screw with mms. Have one of those installed?
I had a similar problem on AT&T. I fixed it by deleting any unneeded APNs and using the stock "Messenger" app. I use to use SMS Go Pro but it failed to send any MMS texts. It worked fine on my Nexus 5. Also using Google Hangouts didn't work.
Elnrik said:
I've heard that some add blocking apps can screw with mms. Have one of those installed?
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I read that too and I don't have any ad blocking apps installed. Thanks for your help!
rootdisk said:
I had a similar problem on AT&T. I fixed it by deleting any unneeded APNs and using the stock "Messenger" app. I use to use SMS Go Pro but it failed to send any MMS texts. It worked fine on my Nexus 5. Also using Google Hangouts didn't work.
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I tried that with straight talk too without success. With Fi there are no APN settings. I'm using the stock messenger app as well. One other thing is that I can send myself a picture and it goes through, which is weird. I can't figure out why I can send but not receive. Thank you!
Sent from my Nexus 6P using Tapatalk
Go to Settings> Apps > Wrench (Top Right) > Default Apps
And make sure that you have Chrome set as your default app
This happened to me before and I did this and restated the phone and it worked. I was able to receive MMS (I'm with AT&T)
blacknet101 said:
Go to Settings> Apps > Wrench (Top Right) > Default Apps
And make sure that you have Chrome set as your default app
This happened to me before and I did this and restated the phone and it worked. I was able to receive MMS (I'm with AT&T)
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Thank you! Unfortunately I tried that already as well and it didn't work for me. [emoji53]
Sent from my Nexus 6P using Tapatalk
DroidmanDan said:
Thank you! Unfortunately I tried that already as well and it didn't work for me. [emoji53]
Sent from my Nexus 6P using Tapatalk
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Really?! That sucks man ?
blacknet101 said:
Really?! That sucks man ?
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I know! I don't know what else to try! It's super frustrating!
Sent from my Nexus 6P using Tapatalk
Have you tried Textra as your messaging app? They have mms settings where the wifi turns off temporarily when sending or receiving a message. I had a little trouble with mms, and then I set my apn to Ipv4/ Ipv6 and implemented the wifi fix in Textra. There are also other settings for Project Fi in the advanced settings.
EMcTx said:
Have you tried Textra as your messaging app? They have mms settings where the wifi turns off temporarily when sending or receiving a message. I had a little trouble with mms, and then I set my apn to Ipv4/ Ipv6 and implemented the wifi fix in Textra. There are also other settings for Project Fi in the advanced settings.
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Click to collapse
Yeah I tried Textra using "system" instead of legacy and with the Wi-Fi fix. Still not receiving.... Thank you though!
Sent from my Nexus 6P using Tapatalk
Finally figured out my problem. Long story short, having android device manager set as a device administrator was the culprit. Not sure why but Google is going to get back to me about it. Thank you everyone for your help!
Sent from my ONE A2005 using Tapatalk
DroidmanDan said:
Finally figured out my problem. Long story short, having android device manager set as a device administrator was the culprit. Not sure why but Google is going to get back to me about it. Thank you everyone for your help!
Sent from my ONE A2005 using Tapatalk
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I have Android Device Manager as a Device Administrator as well and I get MMS fine. I'm on Verizon though, and I had to change the APN settings (actually, only 1 of the MMS of the many I sent out seemed to not get sent completely).
Spartan117H3 said:
I have Android Device Manager as a Device Administrator as well and I get MMS fine. I'm on Verizon though, and I had to change the APN settings (actually, only 1 of the MMS of the many I sent out seemed to not get sent completely).
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I wish I could say why that setting is affecting me, but I have no idea. It's very strange.
Sent from my ONE A2005 using Tapatalk
I hate to resurrect a dead thread, but I'm having this issue too. Removing ADM as a Device Admin, deleting extra APN's, adding chrome as the default browser, and only using Messenger did not help. Then I noticed that when my phone first turned on, I would send and receive any MMS messages that were trying to download or send at the time of the reboot. So I wondered if another app was messing with the MMS function. So I downloaded aSpotCat to see what had permissions to SMS functions, and went into Settings -> Apps and disabled the SMS permission from each app other than stock Google. Rebooted. Testing now. I'm going to try pulling some logcats this weekend when I find the time.
--edit--
for what it's worth, with all but the stock apps having the SMS permission blocked, after a reboot, about 15 minutes in I am able to send / receive MMS messages now. I lost the ability after about 2 minutes after boot prior to this. I'll keep testing, and re-enable the permissions later to see if I can replicate the problem and pull a logcat.
Full list of apps I had installed requesting SMS permissions (the ones in red I disabled):
Amazon Shopping
Contacts
Google App
Google Play services
Google Play Store
Hangouts
Messenger
RingPack
ROM Toolbox Pro
Snapchat
Tasker
Titanium Backup
I also had TrueCaller and AT&T Visual Voicemail Viewer, but I just uninstalled those
jparnell8839 said:
I hate to resurrect a dead thread, but I'm having this issue too. Removing ADM as a Device Admin, deleting extra APN's, adding chrome as the default browser, and only using Messenger did not help. Then I noticed that when my phone first turned on, I would send and receive any MMS messages that were trying to download or send at the time of the reboot. So I wondered if another app was messing with the MMS function. So I downloaded aSpotCat to see what had permissions to SMS functions, and went into Settings -> Apps and disabled the SMS permission from each app other than stock Google. Rebooted. Testing now. I'm going to try pulling some logcats this weekend when I find the time.
--edit--
for what it's worth, with all but the stock apps having the SMS permission blocked, after a reboot, about 15 minutes in I am able to send / receive MMS messages now. I lost the ability after about 2 minutes after boot prior to this. I'll keep testing, and re-enable the permissions later to see if I can replicate the problem and pull a logcat.
Full list of apps I had installed requesting SMS permissions (the ones in red I disabled):
Amazon Shopping
Contacts
Google App
Google Play services
Google Play Store
Hangouts
Messenger
RingPack
ROM Toolbox Pro
Snapchat
Tasker
Titanium Backup
I also had TrueCaller and AT&T Visual Voicemail Viewer, but I just uninstalled those
Click to expand...
Click to collapse
I just disabled att visual voicemail. I left hangouts. If I disable it, will it still work for Google voice SMS?
thacounty said:
I just disabled att visual voicemail. I left hangouts. If I disable it, will it still work for Google voice SMS?
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is your imei registered thru your carrier ?
rbouza1 said:
is your imei registered thru your carrier ?
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I honestly have no idea. Probably not. Would that matter? It's weird because it'll be fine a while then just stop getting MMS usually when a lot of group messages are coming in.
thacounty said:
I honestly have no idea. Probably not. Would that matter? It's weird because it'll be fine a while then just stop getting MMS usually when a lot of group messages are coming in.
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tbh I don't know ,I had issue while connected to my employers wifi. my phone comes up not recognized thru att but still works
rbouza1 said:
tbh I don't know ,I had issue while connected to my employers wifi. my phone comes up not recognized thru att but still works
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Click to collapse
Got ya. I'll call att and see.
I've noticed some issues since the update where MMS on both Send/ Receive are "Stuck"
Either the message never sends and times out, or the message shows receiving but it doesn't arrive.
Rebooting the phone seems to trigger the send/ receive
AT&T Network
I am on Verizon and haven't had any issues.
Sent from my Pixel using XDA-Developers mobile app
Verizon also and no issues. If reboot fixes it, have u tried a forced stop?
Sent from my Pixel XL using Tapatalk
A.VOID said:
I've noticed some issues since the update where MMS on both Send/ Receive are "Stuck"
Either the message never sends and times out, or the message shows receiving but it doesn't arrive.
Rebooting the phone seems to trigger the send/ receive
AT&T Network
Click to expand...
Click to collapse
Make sure your APN is right. Usually the default APN the phone generates is good but might not be the same as what ATT recommends
Smallsmx3 said:
Make sure your APN is right. Usually the default APN the phone generates is good but might not be the same as what ATT recommends
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Click to collapse
Thanks. Im reading aATT Nextgenphone which is what ive always used.
I saw something about the UK needing an MMS update for similar issues.
Is the person that's sending a MMS sending from a Samsung phone? I heard it's because of the advance messaging setting in the SMS app that Samsung uses. They'll have to turn it off apparently. I haven't tested it but I started researching this issue today because I'm not getting all of my texts in a group chat. I've noticed 2 numbers has a Samsung device
Majin101 said:
Is the person that's sending a MMS sending from a Samsung phone? I heard it's because of the advance messaging setting in the SMS app that Samsung uses. They'll have to turn it off apparently. I haven't tested it but I started researching this issue today because I'm not getting all of my texts in a group chat. I've noticed 2 numbers has a Samsung device
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Click to collapse
Who's your provider
Smallsmx3 said:
Who's your provider
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Click to collapse
Sorry, ATT
Majin101 said:
Is the person that's sending a MMS sending from a Samsung phone? I heard it's because of the advance messaging setting in the SMS app that Samsung uses. They'll have to turn it off apparently. I haven't tested it but I started researching this issue today because I'm not getting all of my texts in a group chat. I've noticed 2 numbers has a Samsung device
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Click to collapse
Interesting. I think they were Samsung's. Although I sent one yesterday and it went through as expected.
It seems inconsistent
Exact same issue started happening to me after the December update. I"m on AT&T as well. APN is correct, tried deleting unused APN's still no good. I can't even send a photo/mms to myself unless I toggle Airplane mode or reboot the phone.
I can confirm turning off advanced messaging in a Samsung messaging app works. My girlfriend has a Samsung s7 active, I turned that **** off because we're in a group text and I never got her message. It always shows a download failed. Today, I did a group text again and now I receive her messages. Damn you Samsung ... Or is it Google , either way that's the only solution I can think of.
It happens when I receive mms messages from iphone's as well.
ITGuy11 said:
It happens when I receive mms messages from iphone's as well.
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Click to collapse
Well that's weird, I have 2 other people in the group chat and they both have iphones
I used to have this issue allot. Then I changed my APN. I never have MMS issues
Sent from my Pixel XL using Tapatalk
Smallsmx3 said:
I used to have this issue allot. Then I changed my APN. I never have MMS issues
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Click to collapse
What did you change your APN settings to?
verified my apn settings but text messages wont go through.
calls are all fine - lte data service too is fine.
any ideas?
nerdyone255 said:
verified my apn settings but text messages wont go through.
calls are all fine - lte data service too is fine.
any ideas?
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Click to collapse
Had that happen to me. Goto Messages App. Top right settings, then More Settings, Then text messages, then Message center. Make sure theres a phone number there. Thats the ATT phone number for text. If you dont add this +13123149810 you must have the + sign also. Hope that helps
wicklet said:
Had that happen to me. Goto Messages App. Top right settings, then More Settings, Then text messages, then Message center. Make sure theres a phone number there. Thats the ATT phone number for text. If you dont add this +13123149810 you must have the + sign also. Hope that helps
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perfect this fixed me up.
no idea how that got blanked out - but all good now!
nerdyone255 said:
verified my apn settings but text messages wont go through.
calls are all fine - lte data service too is fine.
any ideas?
Click to expand...
Click to collapse
My calls are not good at all. It would be on 4G then drop back down to edge to make a call.
nerdyone255 said:
perfect this fixed me up.
no idea how that got blanked out - but all good now!
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Click to collapse
Ya that happened to me as well. Just went missing. Thats how i found out the missing number. Was comparing all my settings to my daughters s7 edge.
Similar thing happened to me, I was receiving text messages ok, but could not send them out. The AT&T number at the message center was there correctly. (+3123149810) If it happens to you, go to your APN settings and make sure all MMS Port numbers are input correctly, mine were missing, for some strange reason. All good now.