TLR: Phone boots up and says. Launcher has stopped working, contacts has stopped working and etc.
Ok so i bought Moto G4 XT1625, yesterday. Was very happy with the device. It came with Android 6.0.1, i updated it to nougat 7.0.
But in android 6.0 and 7.0 both i noticed the phone giving random apps freezes and randomly even restarting on 7.0. The problem was minimal so i rebooted the phone 2,3 times and made it working. Then i received another update "NPJS25.93-14-4" on that update the phone got successful but bootlooped when booting for the first time on that update. I thoughts its ok so rebooted to bootloader and booted the phone from bootloader. the phone booted. after that another update came "NPJS25.93-14- (5 or 8) i dont remember properly" in this update the update failed during the installation. Keep in mind that i did not touch anything before this update. The phone was totally stock with stock recovery and everything. On this update the phone failed the update and i got constant bootloop no matter if i factory reset or erase cache it kept bootlooping, now i unlocked the bootloader and installed twrp and flashed a custom stock rom it crash on the boot. Again the random app has stopped working error came continously making the phone unusable. Then i flashed the stock rom correct firmware and everything it bootlooped again, then i rebooted numerous times the phone booted fine. Installed apps. This time did not get any app has stopped working error. Then rebooted the phone to install the sim card phone bootlooped again. Im 99% sure this is a hardware issue. Can somebody enlighten me? Whats going on in here? Thanks. I never faced this kind of problem ever in my life, i have bought more than 100 devices.
@whizinc
The Story is really frustrating especially when you bought it new :laugh:
So let's try to get your device working!
since you unlocked the bootloader you should clean flash the stock rom with fastboot https://forum.xda-developers.com/moto-g4-plus/how-to/stock-rom-npjs25-93-14-4-march-1-t3608138 and see what happens. Don't put sim cards in and disable wifi. Just flash, boot and play around to see if it works without reboot.
strongst said:
@whizinc
The Story is really frustrating especially when you bought it new :laugh:
So let's try to get your device working!
since you unlocked the bootloader you should clean flash the stock rom with fastboot https://forum.xda-developers.com/moto-g4-plus/how-to/stock-rom-npjs25-93-14-4-march-1-t3608138 and see what happens. Don't put sim cards in and disable wifi. Just flash, boot and play around to see if it works without reboot.
Click to expand...
Click to collapse
I used the OEMLock.bat script. So far the phone booted first time properly without any issue. Sim is working as well. Current its on setup wizard checking network. Lets hope its fixed permanently. I will play with the phone for 5,10 hours constantly and report back. Thanks alot man!
whizinc said:
I used the OEMLock.bat script. So far the phone booted first time properly without any issue. Sim is working as well. Current its on setup wizard checking network. Lets hope its fixed permanently. I will play with the phone for 5,10 hours constantly and report back. Thanks alot man!
Click to expand...
Click to collapse
Good luck:good:
UPDATE
It did not get past the "Checking Network" thing and after pressing the power button screen went black but i could see nav bar and status bar only. The phone has faulty hardware. Im now sure. Going to get it back tomorrow from where i bought it. Lets hope i get a refund or replacement. I bought it from a local mobile mall.
strongst said:
Good luck:good:
Click to expand...
Click to collapse
this phone has faulty hardware. IT failed. Again random apps saying "keeps stop working" such as : snapchat has stopped working
whizinc said:
this phone has faulty hardware. IT failed. Again random apps saying "keeps stop working" such as : snapchat has stopped working
Click to expand...
Click to collapse
Have you installed any third-party apps or restored them?
strongst said:
Have you installed any third-party apps or restored them?
Click to expand...
Click to collapse
nope, not a single app. Everything is clean and properly flashed.
whizinc said:
nope, not a single app. Everything is clean and properly flashed.
Click to expand...
Click to collapse
Snapchat is pre-installed?
strongst said:
Snapchat is pre-installed?
Click to expand...
Click to collapse
You did not get me brother. I was giving an example. Here is a real example:
"Contacts has stopped working"
".com android process keeps stopping"
these are the random errors.
whizinc said:
You did not get me brother. I was giving an example. Here is a real example:
"Contacts has stopped working"
".com android process keeps stopping"
these are the random errors.
Click to expand...
Click to collapse
It's irritating that you described that problem here before https://forum.xda-developers.com/mo...d-stock-jx-s-rom-series-t3658055/post73877878 now posting in a new thread. Does it mean you flashed the modified stock rom first and get the error and after this you flashed fastboot stock rom like described here? I don't get you.
@echo92 did you follow?
strongst said:
It's irritating that you described that problem here before https://forum.xda-developers.com/mo...d-stock-jx-s-rom-series-t3658055/post73877878 now posting in a new thread. Does it mean you flashed the modified stock rom first and get the error and after this you flashed fastboot stock rom like described here? I don't get you.
@echo92 did you follow?
Click to expand...
Click to collapse
posted in a new thread because the problem did not belong to the rom's thread, im sorry did i do something wrong? No. I did not flash the stock custom rom before all of this. I never wanted to flash a custom rom. The thing is the phone failed an OTA update which let me to come to this decision. The phone failed ".5" update and after that it bootlooped. So i thought flashing twrp and flash a custom rom with a clean install would fix it but even the custom rom the " xxx app stopped working error" came continously.
After that i followed echo92's guide and flashed the whole stock rom through fastboot. Still same issue. Random apps crashing.
I think this is hardware issue. Because every idea has been fail till now.
What do u say?
edit: note: when the phone failed ".npj25.93-14-5" update it was completely stock and i did not even touch anything, i dont know why it failed on the first place?
strongst said:
It's irritating that you described that problem here before https://forum.xda-developers.com/mo...d-stock-jx-s-rom-series-t3658055/post73877878 now posting in a new thread. Does it mean you flashed the modified stock rom first and get the error and after this you flashed fastboot stock rom like described here? I don't get you.
@echo92 did you follow?
Click to expand...
Click to collapse
Yep, I've been tracking the topic over both topics, gonna reply here to keep the other ROM thread clean too As I understand it:
Bought the device, had random issues with apps crashing on MM and Nougat.
Flashed TWRP and accidentally took the OTA, soft bricking in the process.
Flashed J-X's NPJS25.93-14-8 modified stock ROM, still app errors.
Reverted back to stock, still app errors, to the point where the device isn't useable and is now bootlooping...
However, @whizinc it's odd that you're experiencing these errors across flashes of the stock ROM and even a modified stock ROM and the data's been wiped each time...
Can you just confirm that with the NPJS25.93-14-4 (March 2017 fastboot ROM) that the stock ROM was flashed with these instructions as well, given that something odd's happening with your device...
Code:
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash dsp adspso.bin
fastboot flash oem oem.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize (optional: will erase any customizations if ordered through motomaker)
fastboot erase clogo (optional: will erase the custom boot logo if ordered through motomaker)
fastboot reboot
The difference is that these include re-flashing your GPT/bootloader (just in case) and also include the equivalent of a factory reset (so effectively a clean install of the stock, unmodified, ROM). I recall you've mentioned doing this, just want to ensure we have a clean slate to work with.
If you can, can you post the output of your flash commands, just want to see if the flash worked, hold fire on updating to NPJ25.93-14.5 for now (or if you want to try your luck, you can get the fastboot file from here - you need to flash it with the above instructions, as it's an upgrade: https://androidfilehost.com/?fid=673368273298984458 )
Else, it may be a hardware failure - when you bought the device, was it new or sold as used? Do you have a warranty with the shop you bought the device from? If you can, can you boot into bootloader, attach your device to your computer, and in the adb terminal, type 'fastboot getvar all' without the quotes, please? This should output a list of the basic details of your device, please post that here - you may wish to edit out your IMEI if you wish.
I have difficulty understanding why someone would void the warranty (by unlocking the bootloader) of a phone that is seemingly defective out if the box. Not a very good idea.
echo92 said:
Yep, I've been tracking the topic over both topics, gonna reply here to keep the other ROM thread clean too As I understand it:
Bought the device, had random issues with apps crashing on MM and Nougat.
Flashed TWRP and accidentally took the OTA, soft bricking in the process.
Flashed J-X's NPJS25.93-14-8 modified stock ROM, still app errors.
Reverted back to stock, still app errors, to the point where the device isn't useable and is now bootlooping...
However, @whizinc it's odd that you're experiencing these errors across flashes of the stock ROM and even a modified stock ROM and the data's been wiped each time...
Can you just confirm that with the NPJS25.93-14-4 (March 2017 fastboot ROM) that the stock ROM was flashed with these instructions as well, given that something odd's happening with your device...
Code:
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash dsp adspso.bin
fastboot flash oem oem.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize (optional: will erase any customizations if ordered through motomaker)
fastboot erase clogo (optional: will erase the custom boot logo if ordered through motomaker)
fastboot reboot
The difference is that these include re-flashing your GPT/bootloader (just in case) and also include the equivalent of a factory reset (so effectively a clean install of the stock, unmodified, ROM). I recall you've mentioned doing this, just want to ensure we have a clean slate to work with.
If you can, can you post the output of your flash commands, just want to see if the flash worked, hold fire on updating to NPJ25.93-14.5 for now (or if you want to try your luck, you can get the fastboot file from here - you need to flash it with the above instructions, as it's an upgrade: https://androidfilehost.com/?fid=673368273298984458 )
Else, it may be a hardware failure - when you bought the device, was it new or sold as used? Do you have a warranty with the shop you bought the device from? If you can, can you boot into bootloader, attach your device to your computer, and in the adb terminal, type 'fastboot getvar all' without the quotes, please? This should output a list of the basic details of your device, please post that here - you may wish to edit out your IMEI if you wish.
Click to expand...
Click to collapse
No no, You got the story wrong. Let me make it correct.
1: Bought the phone from a local mobile mall i have 3 days warranty left. (Phone was on Android 6.0 update)
2: Did not touch the phone. Just installed my daily apps. i.e: whatsapp,facebook and stuff.
3hone started doing odd things like auto touch while charging and apps saying "force stopped" error
4:Then i thought that this is Android 6.0 bug on Moto g4, so i should update it via OTA.
5: Updated to 7.0 same issues.
6:I saw another update did it as well 14-4 update. This update caused bootloop but i managed to make it through by booting from bootloader.
7: Then saw another update 14-5 and that update failed. (WHILE THE WHOLE PHONE WAS ON STOCK STATE) Why did the update fail? I didnt even touch the recovery or anything at that time.
8: Then i flashed the custom rom and the rest of the story goes on as u mentioned in the post.
And yes i cleaned flash the rom with the OEMlock.bat script that the guy above gave to me. It included all things such as boot,modem and all stuff. So it was def a clean install.
"fastboot oem lock begin
fastboot oem lock begin
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash dsp adspso.bin
fastboot flash oem oem.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot oem lock
fastboot reboot"
This was the script i used to flash the fastboot rom which is 14-4.
Then again got force stop errors and the 14-5 update failed causing bootloop again.
I just have 2 hours to check the devices further or else im gonna return it today. Thanks
MisterSteve said:
I have difficulty understanding why someone would void the warranty (by unlocking the bootloader) of a phone that is seemingly defective out if the box. Not a very good idea.
Click to expand...
Click to collapse
The phone was not in the official warranty from the start lol. I bought it used from a local mobile mall, they give 3 days checking warranty tho. I will try to get another handset. If i cant get it working.
whizinc said:
The phone was not in the official warranty from the start lol. I bought it used from a local mobile mall, they give 3 days checking warranty tho. I will try to get another handset. If i cant get it working.
Click to expand...
Click to collapse
Oh, you didn't mention that you have bought a used device! Bring it back to the shop and buy another/new one. Who knows what's wrong with that device or which history it has...
Apologies for getting the story mixed up, the information you provided in your corrected post and subsequently makes the situation worse though. Sounds like you bought a device exhibiting ghost touching or the beginnings of ghost touch and possibly was hard bricked/had the incorrect firmware flashed previously. As strongst mentioned, return that device. It sounds like it'll be more trouble than it's worth... especially for a used device.
UPDATE
I returned the handset to the shop guy, he was skeptical at first but then he gave it to another guy who said that the phone would go in used market claim and then after that he'll either return me the money or give me a new G4 device. I'll have to wait till monday. It sucks. Anyways Thanks alot guys for the help i appreciate it alot.
Feel free to lock the thread @ moderators.
Related
This is a guide that is strictly for those who are as impatient as I am to get Lollipop on their Moto G (2014). I know there are several guides for folks in the US, and other countries as well, but currently there is no OTA for Canada yet. We are literally left out in the cold. So, I thought I would put a collaborative guide together so the Canadians can enjoy some 5.0, too!
First and foremost, if you F up your phone, that's on you. This will void your warranty, and I am in no way responsible for any stupidity you conjure up during the process.
I have only tested this on the XT1064, which is the single SIM US/Canada model.
The issue when trying to simply follow the upgrade guide for the XT1064 is that the OTA file looks for a 4.4.4 variant of Android that needs to be the same region as where the OTA came from. If you try to install it on the Canadian versions, you will get an error. So, here goes:
1. Unlock your bootloader. Follow this wonderful guide: http://forum.xda-developers.com/mot...wip-unlock-bootloader-moto-g-2nd-gen-t2875728
2. Download the US version of 4.4.4, it can be found here: http://www.filefactory.com/file/2ygnt0x45vcr/RETUAWS_XT1064_4.4.4_KXB21.85-17_cid9_CFC.xml.zip
3. Extract the above file to the same location you installed Minimal ADB in the first step (C:\Program Files(x86)\Minimal ADB and Fastboot)
4. Turn your phone off and disconnect it from the computer. Press and hold the volume down (-) button and power button to get into Fastboot mode. Connect your phone to the computer.
5. Run Minimal ADB and run these commands:
PHP:
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk1
fastboot flash system system.img_sparsechunk2
fastboot flash system system.img_sparsechunk3
fastboot erase cache
fastboot erase userdata
fastboot reboot
I removed the modem commands on purpose, and I will explain why later.
6. Once the phone has rebooted, plug it in to the computer and follow this guide: http://forum.xda-developers.com/moto-g-2014/development/lollipop-moto-g-2014-xt1064-t2937361
You should now have Lollipop on your Canadian XT1064!
If you have issues with the WiFi or cellular, you may have to flash the modem commands again from the old file. I had to download the original Canadian ROM (http://www.filefactory.com/file/78znv8hx0tvt/RETCA_XT1064_4.4.4_KXB21.85-16_cid14_CFC.xml.zip) and using Fastboot flash the following:
PHP:
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
After that I had no issues and everything seems to be working as it should. You can relock your bootloader afterwards if you like as well.
Thanks to the other contributors above, I was simply trying to put a quick guide together for us Canadian folks who wish to get Lollipop, too!
Cheers!
This is great - although I think I'm still "out in the cold." I have 11.24 and couldn't flash the above due to "downgrading." Unless I'm missing something... Any ideas?
This worked for me! Thanks for the awesome tutorial!
brianshayne said:
This is great - although I think I'm still "out in the cold." I have 11.24 and couldn't flash the above due to "downgrading." Unless I'm missing something... Any ideas?
Click to expand...
Click to collapse
At which part do you get an error? Are you trying to use a script to flash, or are you doing exactly step by step like mentioned above? I had the latest of the late on my Moto G 2014, so I know that these steps work on it.
Is your bootloader unlocked as mentioned above?
NexusChrist said:
At which part do you get an error? Are you trying to use a script to flash, or are you doing exactly step by step like mentioned above? I had the latest of the late on my Moto G 2014, so I know that these steps work on it.
Is your bootloader unlocked as mentioned above?
Click to expand...
Click to collapse
Yeah - I'm not sure what the problem was - originally it wouldn't take the US ROM due to a downgrade error. Tried it again, after a factory reset and for some reason it went through. Flashing Lollipop and the modem after was no issue at all - so good to go now. It's beautiful.
Thanks for the follow-up.
AKA: I should have just ignored downgrade error + HAB fail on phone, the first time around
I am getting hab check failed for boot when i use the command " fastboot flash boot boot.img "
please help
ramzilla136 said:
I am getting hab check failed for boot when i use the command " fastboot flash boot boot.img "
please help
Click to expand...
Click to collapse
Disregard the error and move on to the next command. You are going to get a few errors. Don't worry.
installing update
verifying current system
/system/app/3c_main.apl has unexpected contents
installation aborted
this is after i run the commands and upload from sd card...
followed your commands and tried few fresh zips
can you please help, it won't let me install the lollipop file
Another way:
Go to this link, XT1064 > Lollipop, download the file and extract it.
And follow the same idea of OP but with few changes:
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot erase cache
fastboot erase userdata
fastboot reboot
TiGuy82 said:
Another way:
Go to this link, XT1064 > Lollipop, download the file and extract it.
And follow the same idea of OP but with few changes:
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot erase cache
fastboot erase userdata
fastboot reboot
Click to expand...
Click to collapse
Is this procedure better? Any enhancement? Thanks.
Botsok said:
Is this procedure better? Any enhancement? Thanks.
Click to expand...
Click to collapse
This one just avoid you to flash USA KitKat and then Lollipop. This one goes directly to Lollipop.
Doesn't flash Modem/Radio from USA Lollipop because doesn't work on Canadian models, at least didn't work with WIND Mobile model.
WIND canada moto G XT1064 lollipop
Thanks very much for posting this. and thanks for posting the link for 5.02 from MEGA which is a lot faster than filefactory!
I've attached a link to the original Wind 4.4 modem files in case someone's modem doesn't work afterwards, if they followed the top post original instructions and accidentally flashed the US KitKat 4.4 modems.. instead of downloading that huge file from filefactory.com (extremely slow site), the link has just the 2 files (22MB).
https://mega.co.nz/#!dk430ZBZ!diHa6V-rcidHFc3niGjshk-2A9ELbqZtCnb63pFK010
Also may be worth mentioning to ignore the "hab check failed" messages when flashing lollipop. (I was using mfastboot)
TiGuy82 said:
Another way:
Go to this link, XT1064 > Lollipop, download the file and extract it.
And follow the same idea of OP but with few changes:
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot erase cache
fastboot erase userdata
fastboot reboot
Click to expand...
Click to collapse
Just a super-dooper-uber Thanks To NexusChrist!
Who ever you are, I tried to follow your system. it didn't work for me, infact I lost wifi connection, but anyways what I did was I used another script for this (http://forum.xda-developers.com/mot...dows-tool-moto-g-2014-xt1064-restore-t2957167) And this worked, but now I lost Cellular Service....Big problem eh? Well no more, thanks to you. I downloaded the Canadian rom, and just to be more specific (cause it was kinda vague in the tutorial, (Extract the files again to the Mininal ADB fastboot file location the whole c drive thing yenno?)) And I ran that php and BAM thank you so much I was worried out of my MIND that I f'ed up my phone somehow. Foreal, bless your soul....or your XT1064?
No XT1064s were hurt in the making of this post
UnderAppreciatedDev said:
Who ever you are, I tried to follow your system. it didn't work for me, infact I lost wifi connection, but anyways what I did was I used another script for this (http://forum.xda-developers.com/mot...dows-tool-moto-g-2014-xt1064-restore-t2957167) And this worked, but now I lost Cellular Service....Big problem eh? Well no more, thanks to you. I downloaded the Canadian rom, and just to be more specific (cause it was kinda vague in the tutorial, (Extract the files again to the Mininal ADB fastboot file location the whole c drive thing yenno?)) And I ran that php and BAM thank you so much I was worried out of my MIND that I f'ed up my phone somehow. Foreal, bless your soul....or your XT1064?
No XT1064s were hurt in the making of this post
Click to expand...
Click to collapse
That happened because you flash the modem from Lollipop... Just flash the modem in OP and you will be ok.
spiritflare said:
Thanks very much for posting this. and thanks for posting the link for 5.02 from MEGA which is a lot faster than filefactory!
I've attached a link to the original Wind 4.4 modem files in case someone's modem doesn't work afterwards, if they followed the top post original instructions and accidentally flashed the US KitKat 4.4 modems.. instead of downloading that huge file from filefactory.com (extremely slow site), the link has just the 2 files (22MB).
Also may be worth mentioning to ignore the "hab check failed" messages when flashing lollipop. (I was using mfastboot)
Click to expand...
Click to collapse
Just a tad bit curious I also have a Wind Mobile Moto G2 and i'm just wondering how you unlocked the bootloader in the first place. If you could please share the process on how you did it that would be great.
Anyone know how we can get the LP bootloader on the Canadian version?
I'd like to be able to update my CM12.
Thanks!
Awesome
I'm on Bell &
everything is working 100% radio/wifi/bluetooth all good
Thanks
This is a great guide. But I'm wondering if we've been given any explanation on why Canadian Moto G's aren't getting OTA updates? It's April and my Moto G is saying up to date with 4.4.4. It's from wind if that matters.
I understand we can do this work around. I'm just trying to understand why we're not getting updates.
Kewjoe said:
This is a great guide. But I'm wondering if we've been given any explanation on why Canadian Moto G's aren't getting OTA updates? It's April and my Moto G is saying up to date with 4.4.4. It's from wind if that matters.
I understand we can do this work around. I'm just trying to understand why we're not getting updates.
Click to expand...
Click to collapse
Your carrier is most likely the reason since they have the final say on updates.
Tel864 said:
Your carrier is most likely the reason since they have the final say on updates.
Click to expand...
Click to collapse
But what about the people that bought their phones from Staples. It's unlocked and not associated to any carrier. They are directly under Motorola and still no update at all. Phone are getting 5.1 update already, but we're still at 4.4.4
What's so different in the Canadian market from the US one that the update can't come fast? Specially if the phone is not associated to a carrier and the update should come directly from Motorola
Hi all,
To cut a long story short, around the time MM was being released I cracked my display and broke the digitiser. Before sending the phone off for repair I got the update notification -.- but sent it away without updating as I couldn't accept it. Phone returned and working but no OTA notification, factory reset a few times, sim out and try again, all the usual tricks. They flashed my phone in the factory (came back wiped) and for some reason this firmware isn't getting the OTA update.
So after persevering with Lollipop (and cracking the display again, and fixing it myself this time) I'm getting Marshmallow one way or another. I just would like to know the best way.
I'd rather keep everything as stock as possible (in terms of bootloaders and rooting) and my current plan was to flash TWRP and try running a MM OTA file. I'm just looking to verify this would work and if so, any pitfalls (future OTAs) or things that could go horribly wrong by doing something idiotic.
I'm on an EU XT1572 so I'm assuming a general EU OTA file will work?
Thanks in advance for any assistance,
Phil
clarkey586 said:
Hi all,
To cut a long story short, around the time MM was being released I cracked my display and broke the digitiser. Before sending the phone off for repair I got the update notification -.- but sent it away without updating as I couldn't accept it. Phone returned and working but no OTA notification, factory reset a few times, sim out and try again, all the usual tricks. They flashed my phone in the factory (came back wiped) and for some reason this firmware isn't getting the OTA update.
So after persevering with Lollipop (and cracking the display again, and fixing it myself this time) I'm getting Marshmallow one way or another. I just would like to know the best way.
I'd rather keep everything as stock as possible (in terms of bootloaders and rooting) and my current plan was to flash TWRP and try running a MM OTA file. I'm just looking to verify this would work and if so, any pitfalls (future OTAs) or things that could go horribly wrong by doing something idiotic.
I'm on an EU XT1572 so I'm assuming a general EU OTA file will work?
Thanks in advance for any assistance,
Phil
Click to expand...
Click to collapse
Easy-peasy.
*NOTE - Using TWRP to flash the OTA.zip IS NOT an option, it WILL fail. You can however use the stock recovery and ADB sideload it.. but the following is how I would probably do it. It's also easier IMO.
I'm assuming your bootloader is unlocked since you were talking about using TWRP so grab the WHOLE 6.0 firmware for your phone (I'm guessing your're RETEU so -> XT1572_CLARK_RETEU_6.0_MPHS24.49-18-3_cid7_subsidy-DEFAULT_CFC.xml.zip - It's 1.3GB in size) and then reboot the phone into the bootloader (Fastboot mode) and use the files in it to flash everything (this process will wipe the phone so backup anything important first) with fastboot and you will be on a clean completely stock 6.0 with the february patch.
Code:
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash system system.img_sparsechunk.8
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot reboot
Standalone Fastboot & adb installer - LINK
WHOLE Firmware - LINK
Good luck! If your bootloader is not already unlocked and you don't want to unlock it there is still hope.. it will just be a bit different process by using the OTA zips and the stock recovery.. let me know if you MUST go down this route.. it's a bit more of a PITA IMO.
EDIT* If terminal commands are not your thing you can also try using RSDLite.(Official Moto tool). but I've not personally tried it with my Moto X Pure... I like the terminal
DaMadOne said:
Easy-peasy.
*NOTE - Using TWRP to flash the OTA.zip IS NOT an option, it WILL fail. You can however use the stock recovery and ADB sideload it.. but the following is how I would probably do it. It's also easier IMO.
I'm assuming your bootloader is unlocked since you were talking about using TWRP so grab the WHOLE 6.0 firmware for your phone (I'm guessing your're RETEU so -> XT1572_CLARK_RETEU_6.0_MPHS24.49-18-3_cid7_subsidy-DEFAULT_CFC.xml.zip - It's 1.3GB in size) and then reboot the phone into the bootloader (Fastboot mode) and use the files in it to flash everything (this process will wipe the phone so backup anything important first) with fastboot and you will be on a clean completely stock 6.0 with the february patch.
Code:
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash system system.img_sparsechunk.8
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot reboot
Standalone Fastboot & adb installer - LINK
WHOLE Firmware - LINK
Good luck! If your bootloader is not already unlocked and you don't want to unlock it there is still hope.. it will just be a bit different process by using the OTA zips and the stock recovery.. let me know if you MUST go down this route.. it's a bit more of a PITA IMO.
EDIT* If terminal commands are not your thing you can also try using RSDLite.(Official Moto tool). but I've not personally tried it with my Moto X Pure... I like the terminal
Click to expand...
Click to collapse
Thanks a million.
I've not unlocked my bootloader, but I don't think it should be a problem there's plenty of tutorials etc for that.
Ideally, I'd not like to wipe my phone but alas it looks like that's going to be the case and I'll trust your advice rather than looking for a lazy way out haha. Is there any way to back up everything (even just apps, etc) without root though?
Cheers :good:
clarkey586 said:
Thanks a million.
I've not unlocked my bootloader, but I don't think it should be a problem there's plenty of tutorials etc for that.
Ideally, I'd not like to wipe my phone but alas it looks like that's going to be the case and I'll trust your advice rather than looking for a lazy way out haha. Is there any way to back up everything (even just apps, etc) without root though?
Cheers :good:
Click to expand...
Click to collapse
Yea, your warranty is void at this point anyways so why not just unlock it! I root and use TiBu.. so I've not tested other backup methods but I'm pretty sure there are backup apps on the playstore that don't require root you could try.
BUT, the step "fastboot erase userdata" is what erases your installed apps/setting and personal files, etc. Really you can just SKIP that step and you SHOULD be ok. Then your apps and settings will be there when you boot 6.0. I was just providing instructions for a fully clean flash. I would say you have a 98% chance it will be just fine though if you don't erase userdata.
EDIT* oh and IIRC you will probably get an error or weird msg with the gpt.bin part of the flash.. ignore it..
EDIT 2* Here is one such app that doesn't look like it requires root. If you go this route make sure you copy everything over to your PC after using the backup app if you are going to run the "fastboot erase userdata" command.
GOOD LUCK!
---------- Post added at 06:38 PM ---------- Previous post was at 06:07 PM ----------
Just out of curiosity.. I've just read some posts on here about people getting their phones back from repair and their bootloader says "Device is ENGINEERING" instead of "Device is LOCKED" or "Device is UNLOCKED".
What does yours say? I'm mainly just wondering if it being in ENGINEERING mode is why you are not getting the OTA...
DaMadOne said:
Yea, your warranty is void at this point anyways so why not just unlock it! I root and use TiBu.. so I've not tested other backup methods but I'm pretty sure there are backup apps on the playstore that don't require root you could try.
BUT, the step "fastboot erase userdata" is what erases your installed apps/setting and personal files, etc. Really you can just SKIP that step and you SHOULD be ok. Then your apps and settings will be there when you boot 6.0. I was just providing instructions for a fully clean flash. I would say you have a 98% chance it will be just fine though if you don't erase userdata.
EDIT* oh and IIRC you will probably get an error or weird msg with the gpt.bin part of the flash.. ignore it..
EDIT 2* .... is one such app that doesn't look like it requires root. If you go this route make sure you copy everything over to your PC after using the backup app if you are going to run the "fastboot erase userdata" command.
GOOD LUCK!
---------- Post added at 06:38 PM ---------- Previous post was at 06:07 PM ----------
Just out of curiosity.. I've just read some posts on here about people getting their phones back from repair and their bootloader says "Device is ENGINEERING" instead of "Device is LOCKED" or "Device is UNLOCKED".
What does yours say? I'm mainly just wondering if it being in ENGINEERING mode is why you are not getting the OTA...
Click to expand...
Click to collapse
Haha suppose you're right! Sure I'll probably just wipe my device in the end, be nice to have a clean go at MM haha.
The bootloader status was indeed locked so I don't know what's causing the issue?
Anyway, thanks a million for the help I'll update if/when all goes well :good:
Despite my best efforts, it seems to have been in vain. I'm getting an error when trying to unlock the bootloader (something along the lines of no backup available, please try again) which is common to people who have sent their phone in for repair.
I'm just wondering if I could flash the firmware regardless of bootloader (Odin maybe?) At this point I'm happy to root suit and boot I'm just a bit sick of moto at this stage so want to be able to control my phone haha.
Any help much appreciated
clarkey586 said:
Despite my best efforts, it seems to have been in vain. I'm getting an error when trying to unlock the bootloader (something along the lines of no backup available, please try again) which is common to people who have sent their phone in for repair.
I'm just wondering if I could flash the firmware regardless of bootloader (Odin maybe?) At this point I'm happy to root suit and boot I'm just a bit sick of moto at this stage so want to be able to control my phone haha.
Any help much appreciated
Click to expand...
Click to collapse
Odin is for Samsung. Moto has RSDLite. But if your bootloader is locked the firmware package must be signed by Moto and I don't thing the ones floating around the web are.
So this is the point where it seems you're stuck with the (possibly) more PITA way. What you need to do is find the OTA zip that goes from 5.1.1 -> 6.0 and use the stock recovery to flash that with ADB. Boot to stock recovery, press button sequence to get the menu (I THINK at the fallen android dude you hold vol up for a few seconds then hit the power button while still holding it.. it's something like that to get the actual useful menu) then towards the bottom is an update via ADB, plug phone into pc via usb and select that and then in terminal do "adb sideload <OTA_file>.zip" and it will flash the OTA, assuming your device passes it's check it will feel like it's taking forever. This method won't wipe your phone either.
EDIT* HERE is a post with a link to the EU OTA and much better instructions than mine You can flash it with adb sideload or like that post says by copying it to your phone before booting the recovery and flashing it.
And then.. assuming you get to 6.0 using that OTA hopefully you can trigger the february OTA to auto download. If not... HERE is a link to a post with the february OTA zip for your phone. Flash it the same as last one.
If flashing the OTA with a locked bootloader and stock recovery doesn't work I'm afraid you're either stuck or your phone is on a return path to Moto again.
DaMadOne said:
Odin is for Samsung. Moto has RSDLite. But if your bootloader is locked the firmware package must be signed by Moto and I don't thing the ones floating around the web are.
So this is the point where it seems you're stuck with the (possibly) more PITA way. What you need to do is find the OTA zip that goes from 5.1.1 -> 6.0 and use the stock recovery to flash that with ADB. Boot to stock recovery, press button sequence to get the menu (I THINK at the fallen android dude you hold vol up for a few seconds then hit the power button while still holding it.. it's something like that to get the actual useful menu) then towards the bottom is an update via ADB, plug phone into pc via usb and select that and then in terminal do "adb sideload <OTA_file>.zip" and it will flash the OTA, assuming your device passes it's check it will feel like it's taking forever. This method won't wipe your phone either.
EDIT* HERE is a post with a link to the EU OTA and much better instructions than mine You can flash it with adb sideload or like that post says by copying it to your phone before booting the recovery and flashing it.
And then.. assuming you get to 6.0 using that OTA hopefully you can trigger the february OTA to auto download. If not... HERE is a link to a post with the february OTA zip for your phone. Flash it the same as last one.
If flashing the OTA with a locked bootloader and stock recovery doesn't work I'm afraid you're either stuck or your phone is on a return path to Moto again.
Click to expand...
Click to collapse
Ah sure I'll give that a go! Just checking if there are any precautions I should be taking for this? Don't want to brick the phone without the ability to flash it back to life again!
clarkey586 said:
Ah sure I'll give that a go! Just checking if there are any precautions I should be taking for this? Don't want to brick the phone without the ability to flash it back to life again!
Click to expand...
Click to collapse
You should be fine. The OTA zip is going to check all of the files it is going to patch first and only upgrade if everything passes. If it finds ANYTHING amiss... it will refuse to flash it. If it refuses to flash it your only hope is to send it to Moto unfortunately.
DaMadOne said:
You should be fine. The OTA zip is going to check all of the files it is going to patch first and only upgrade if everything passes. If it finds ANYTHING amiss... it will refuse to flash it. If it refuses to flash it your only hope is to send it to Moto unfortunately.
Click to expand...
Click to collapse
You, my friend, are a hero.
That seems to have done the trick with no issues (going to see if I can potentially unlock the bootloader now) and I'm finally on MM haha. Seems I have to perform the Feb security update separately too for some reason but I'm not too worried about doing things manually.
Sent you a small token of my appreciation, have a pint on me
Thanks once again
clarkey586 said:
You, my friend, are a hero.
That seems to have done the trick with no issues (going to see if I can potentially unlock the bootloader now) and I'm finally on MM haha. Seems I have to perform the Feb security update separately too for some reason but I'm not too worried about doing things manually.
Sent you a small token of my appreciation, have a pint on me
Thanks once again
Click to expand...
Click to collapse
Sweet! Thanks for the pint! Glad you're updated now. Did it end up giving you the OTA for the February patch or did you have to use the 2nd OTA?
DaMadOne said:
Sweet! Thanks for the pint! Glad you're updated now. Did it end up giving you the OTA for the February patch or did you have to use the 2nd OTA?
Click to expand...
Click to collapse
Had to use the 2nd OTA.zip but I didn't really try any of the remove sim card stuff or waiting long. No unlockable bootloader either but I'm satisfied for the moment haha.
Yesterday afternoon my phone decided to throw a fit. I was listening to a podcast via AUX, and all of the sudden my phone reboots. No big deal. However, the phone never booted. So I enter TWRP to restore a backup. Restoration completes fine, however my backup bootloops (uh oh).
LONGG story short, my phone will not boot. Fastboot tells me "Baseband: Not Available" which is...unpleasant. I have tried manually flashing firmware, no dice, bootloops. I finally decided to try RSD Lite, but when it gets to the modem (NON-HLOS.bin) the flash fails. For the record, I'm using the full firmware from the May Security Update, XT1575.
Im starting to become worried this is a real issue. Any help or experience with this type of issue is greatly appreciated!
Are you wiping data?
lafester said:
Are you wiping data?
Click to expand...
Click to collapse
After originally bootlooping, i tried restoring a good nandroid. When that also bootlooped, i reentered TWRP and tried a fresh install of an CM nightly. That install began, but wouldn't progress nor fail. I eventually encountered an error regarding the data partition, so i rebooted TWRP again and formatted data, and again tried installing CM.
When that also failed, I began attempting to flash stock firmware via fastboot.
Sent from my m8wl using Tapatalk
Can you manually push the firmware via fastboot?
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
Some people have noted doing the erase command before the flash commands helps, or make 2-3 attempts at flashing the NON-HLOS.bin file are required to get an OK.
Otherwise try flashing the full factory firmware, but expect gpt.bin to fail, that is normal, when you get to NON-HLOS.bin flash execute the command up to 3 times to try to get it to go.
If you continue to get failures, it is possible that your emmc chip is corrupt or defective. :/
acejavelin said:
Can you manually push the firmware via fastboot?
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
Some people have noted doing the erase command before the flash commands helps, or make 2-3 attempts at flashing the NON-HLOS.bin file are required to get an OK.
Otherwise try flashing the full factory firmware, but expect gpt.bin to fail, that is normal, when you get to NON-HLOS.bin flash execute the command up to 3 times to try to get it to go.
If you continue to get failures, it is possible that your emmc chip is corrupt or defective. :/
Click to expand...
Click to collapse
Yes, multiple times. The modem would always flash on second attempt. Still wouldn't ever boot.
Sent from my m8wl using Tapatalk
DonKilluminati23 said:
Yes, multiple times. The modem would always flash on second attempt. Still wouldn't ever boot.
Sent from my m8wl using Tapatalk
Click to expand...
Click to collapse
Dumb question... is it looping, or just sitting at the boot logo after the initial boot animation appears? First boot can take what seems like a really long time, over 20 minutes sometimes.
acejavelin said:
Dumb question... is it looping, or just sitting at the boot logo? First boot can take what seems like a really long time, over 20 minutes sometimes.
Click to expand...
Click to collapse
I was getting bootloops originally, since flashing firmware each time I try to boot it sits at the unlocked bootloader screen for a couple seconds, then the blue M for a couple seconds, then the screen turns off and immediately returns to the unlocked bootloader message.
Sent from my m8wl using Tapatalk
DonKilluminati23 said:
I was getting bootloops originally, since flashing firmware each time I try to boot it sits at the unlocked bootloader screen for a couple seconds, then the blue M for a couple seconds, then the screen turns off and immediately returns to the unlocked bootloader message.
Sent from my m8wl using Tapatalk
Click to expand...
Click to collapse
So it is truly bootlooping... And you tried the full factory images?
acejavelin said:
So it is truly bootlooping... And you tried the full factory images?
Click to expand...
Click to collapse
I believe so! I'm using the following:
XT1575_CLARK_RETUS_6.0_MPHS24.49-18-4_cid9_subsidy-DEFAULT_CFC.xml.zip
Sent from my m8wl using Tapatalk
DonKilluminati23 said:
I believe so! I'm using the following:
XT1575_CLARK_RETUS_6.0_MPHS24.49-18-4_cid9_subsidy-DEFAULT_CFC.xml.zip
Sent from my m8wl using Tapatalk
Click to expand...
Click to collapse
Did you manually flash all 8 sparsechunks? According to the file contents and service.xml file, the appropriate way to flash this image is:
fastboot oem fb_mode_set
fastboot flash partition gpt.bin <- May fail, if fails twice, just continue
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash system system.img_sparsechunk.8
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot flash bluetooth BTFM.bin
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot oem fb_mode_clear
fastboot reboot
EDIT: Also note that after flashing the factory images it is known to fail to boot if you do not do a factory reset with the stock recovery prior to flashing the images... fastboot flash the recovery image, do a factory default, then go through the full list above, step by step, and verify you get an OK after every step, if you don't repeat the step before continuing. I would suggest using the above method manually.
acejavelin said:
Did you manually flash all 8 sparsechunks? According to the file contents and service.xml file, the appropriate way to flash this image is:
fastboot oem fb_mode_set
fastboot flash partition gpt.bin <- May fail, if fails twice, just continue
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash system system.img_sparsechunk.8
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot flash bluetooth BTFM.bin
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot oem fb_mode_clear
fastboot reboot
EDIT: Also note that after flashing the factory images it is known to fail to boot if you do not do a factory reset with the stock recovery prior to flashing the images... fastboot flash the recovery image, do a factory default, then go through the full list above, step by step, and verify you get an OK after every step, if you don't repeat the step before continuing. I would suggest using the above method manually.
Click to expand...
Click to collapse
Those were the instructions i was following, but i did not know about this stock recovery issue.
You're saying flash stock recovery, enter recovery and perform a factory reset, and then fastboot flash the firmware package as instructed?
Sent from my m8wl using Tapatalk
DonKilluminati23 said:
Those were the instructions i was following, but i did not know about this stock recovery issue.
You're saying flash stock recovery, enter recovery and perform a factory reset, and then fastboot flash the firmware package as instructed?
Sent from my m8wl using Tapatalk
Click to expand...
Click to collapse
Yes... Failure to do so has caused bootloop on the Moto G 2015, another 3rd gen Moto device
Sent from my XT1575 using Tapatalk
acejavelin said:
Yes... Failure to do so has caused bootloop on the Moto G 2015, another 3rd gen Moto device
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Got it, thank you, I'll try this as soon as i get home
Sent from my m8wl using Tapatalk
acejavelin said:
Yes... Failure to do so has caused bootloop on the Moto G 2015, another 3rd gen Moto device
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Just followed this step by step, the only thing that failed on first try was the modem, second attempt flashed okay. After sending the "fastboot reboot" command, I get the unlocked bootloader message for a few seconds, the stock blue Moto M for about 10 seconds, and then the screen remains on but blank (black). Its been sitting there for a few minutes and nothing is happening..
Edit: Fastboot is now showing "Not found" under baseband instead of "Not available", as it had been previously.
DonKilluminati23 said:
Just followed this step by step, the only thing that failed on first try was the modem, second attempt flashed okay. After sending the "fastboot reboot" command, I get the unlocked bootloader message for a few seconds, the stock blue Moto M for about 10 seconds, and then the screen remains on but blank (black). Its been sitting there for a few minutes and nothing is happening..
Click to expand...
Click to collapse
Give it at least 20-25 minutes without touching it... too early to make a call yet.
acejavelin said:
Give it at least 20-25 minutes without touching it... too early to make a call yet.
Click to expand...
Click to collapse
After a few more minutes it returned to the unlocked bootloader message and is now back to cycling back and forth between that screen and the blue M..
DonKilluminati23 said:
After a few more minutes it returned to the unlocked bootloader message and is now back to cycling back and forth between that screen and the blue M..
Click to expand...
Click to collapse
Hmm... I am at a loss for what to do then. Sorry.
Sent from my XT1575 using Tapatalk
acejavelin said:
Hmm... I am at a loss for what to do then. Sorry.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
So I decided to try again from scratch, this time its actually staying on the boot screen (the blue M) and has been sitting just like that for almost 30 minutes? WTF. All I can think to do at this point (after letting it set there for another 30 minutes) is letting the phone charge for a few hours to guarantee low battery isnt an issue.
Regardless, I really appreciate your help!! At this point Im hoping I can send it to Motorola to see if they can successfully flash factory software.
DonKilluminati23 said:
So I decided to try again from scratch, this time its actually staying on the boot screen (the blue M) and has been sitting just like that for almost 30 minutes? WTF. All I can think to do at this point (after letting it set there for another 30 minutes) is letting the phone charge for a few hours to guarantee low battery isnt an issue.
Regardless, I really appreciate your help!! At this point Im hoping I can send it to Motorola to see if they can successfully flash factory software.
Click to expand...
Click to collapse
i have the same problem like you
my base band in fastboot says NOT FOUND
even after flashing stock and cutom rom my phone con not recognize simcard signal.
did you solve your problem?
if yes, how?
ehsan_991 said:
i have the same problem like you
my base band in fastboot says NOT FOUND
even after flashing stock and cutom rom my phone con not recognize simcard signal.
did you solve your problem?
if yes, how?
Click to expand...
Click to collapse
I sent it to Motorola to have it "repaired". Basically they just reflashed stock software. I was not under warranty, but they fixed it for free so i didn't bother trying to fix it over and over.
Sent from my XT1575 using Tapatalk
This method is only works, if you are in Oreo
unlocked bootloader, and use custom rom,
DISCLAIMER
Not taking responsibility if it goes wrong
We have found a way to get back to stock, and relock the bootloader! for now, it only works for the XT-1635-02 because we dont have a signed stock image for any other phone model.
you can use this on any software channel!
How it works.
YOU NEED TO BE ON A CUSTOM ROM TO RELOCK THE BOOTLOADER!
1 - Download Stock ROM in the first post down below
2 - install adb minimal fastboot
3 - after install adb minimal fastboot, go to the install location and paste all the files there
5 - Copy all commands how is in this site and past it on the cmd screen and wait. (you need to press enter for the last command)
Stock Oreo Signed ROM
If u are in June bootloader Kindly use June Security Patch rom, otherwise, phone should be Brick
June Security Patch
Commands
fastboot getvar max-sparse-size
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash modem NON-HLOS.bin
fastboot flash fsg fsg.mbn
fastboot erase modemst1
fastboot erase modemst2
fastboot flash dsp adspso.bin
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash system system.img_sparsechunk.8
fastboot flash system system.img_sparsechunk.9
fastboot flash system system.img_sparsechunk.10
fastboot flash system system.img_sparsechunk.11
fastboot flash oem oem.img
fastboot erase carrier
fastboot erase cache
fastboot erase userdata
fastboot erase DDR
fastboot oem fb_mode_clear
fastboot oem lock
fastboot oem lock
fastboot flash oem oem.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash system system.img_sparsechunk.8
fastboot flash system system.img_sparsechunk.9
fastboot flash system system.img_sparsechunk.10
fastboot flash system system.img_sparsechunk.11
fastboot flash boot boot.img
fastboot oem lock
Now youre phone will reboot, and your phone is locked again.
I'm using this ROM here:
[ROM][Stock+] [7.1.1] Dec. Patch NPNS26.118-22-2-12 Prerooted
https://forum.xda-developers.com/moto-z-play/development/rom-nov-patch-npns26-118-22-2-8-t3717037
Do I need to perform any procedures before starting this installation?
I think fast boot erase modemmst 1 & 2 may get a result of IMEI 0 error.
talktosam said:
DISCLAIMER
Not taking responsibility if it goes wrong
We have found a way to get back to stock, and relock the bootloader! for now, it only works for the XT-1635-02 because we dont have a signed stock image for any other phone model.
you can use this on any software channel!
Click to expand...
Click to collapse
talktosam said:
So how does this differ from the method below that was posted here months ago by someone else on doing the same thing? Looks like you copied and pasted....
https://forum.xda-developers.com/moto-z-play/how-to/guide-relock-bootloader-to-lasted-stock-t3718190
Click to expand...
Click to collapse
Jimi Mack said:
talktosam said:
DISCLAIMER
Not taking responsibility if it goes wrong
We have found a way to get back to stock, and relock the bootloader! for now, it only works for the XT-1635-02 because we dont have a signed stock image for any other phone model.
you can use this on any software channel!
Click to expand...
Click to collapse
talktosam said:
So how does this differ from the method below that was posted here months ago by someone else on doing the same thing? Looks like you copied and pasted....
Yes, text is copied, but rom is different Oreo... procedure is same...
https://forum.xda-developers.com/moto-z-play/how-to/guide-relock-bootloader-to-lasted-stock-t3718190
Click to expand...
Click to collapse
Click to expand...
Click to collapse
talktosam said:
Thanks for clearing that up. So the older was to fully restore to Nougat and yours it to restore to Oreo. So being I never updated to Oreo I should restore with the old file, as I am sure yours would cause issues being I never updated to Oreo. You should clearly document that in the thread as well and not just the Title as well if this is the case. Just because most people do not thoroughly read but skim quickly and then jump without looking.
Click to expand...
Click to collapse
Jimi Mack said:
talktosam said:
Thanks for clearing that up. So the older was to fully restore to Nougat and yours it to restore to Oreo. So being I never updated to Oreo I should restore with the old file, as I am sure yours would cause issues being I never updated to Oreo. You should clearly document that in the thread as well and not just the Title as well if this is the case. Just because most people do not thoroughly read but skim quickly and then jump without looking.
Click to expand...
Click to collapse
Yes, if you are in 0xC182 Oreo bootloader, in title i mentioned its works only if u are in oreo bootloader unlocked
Click to expand...
Click to collapse
Can I use this tutorial if I have 0xC114 bootloader (february patch)???
gercdgcat said:
Can I use this tutorial if I have 0xC114 bootloader (february patch)???
Click to expand...
Click to collapse
Yes, but u are in custom rom, u can,
I was in AOSP 8.1 with Oreo bootloader (I had stock oreo before installing the ROM) and just did this procedure, everything went fine ! IMEI is safe and system works as intended, thank you !
If I have the bootloader blocked and I want to update to OREO with your tutorial which commands would I have to skip?
Dude you are a lifesaver..
---------- Post added at 12:32 PM ---------- Previous post was at 12:30 PM ----------
Mario3DS said:
I was in AOSP 8.1 with Oreo bootloader (I had stock oreo before installing the ROM) and just did this procedure, everything went fine ! IMEI is safe and system works as intended, thank you !
Click to expand...
Click to collapse
I am in the exact same situation as you. I will give this a try and report
djdelarosa25 said:
Dude you are a lifesaver..
---------- Post added at 12:32 PM ---------- Previous post was at 12:30 PM ----------
I am in the exact same situation as you. I will give this a try and report
Click to expand...
Click to collapse
Just do exactly what OP says and everything will be fine, I even recovered my Software Channel (attmx) somehow
oh and btw, you can "fix" the navbar bug in stock Oreo changing the theme with Custom Navigation Bar (it's an app)
I just did it and it fixed it completely
Mario3DS said:
Just do exactly what OP says and everything will be fine, I even recovered my Software Channel (attmx) somehow
oh and btw, you can "fix" the navbar bug in stock Oreo changing the theme with Custom Navigation Bar (it's an app)
I just did it and it fixed it completely
Click to expand...
Click to collapse
Your software channel isn't supposed to change anyway
Safety net failed, help
CTS profile match only failed. Is it because of unlocked bootloader?
The bootloader unlocked screen doesn't seem to want to go away
EDIT: My bootloader is still unlocked.
EDIT: Fixed. It wasn't mentioned that you need to enable OEM unlocking in Developer options, noobs like me might get confused. Lucky I got that sorted out
djdelarosa25 said:
The bootloader unlocked screen doesn't seem to want to go away
EDIT: My bootloader is still unlocked.
EDIT: Fixed. It wasn't mentioned that you need to enable OEM unlocking in Developer options, noobs like me might get confused. Lucky I got that sorted out
Click to expand...
Click to collapse
So... Now are you in Oreo stock with locked bootloader? In boot image only shows motorola logo? Nothing of bad key or any notification?
gercdgcat said:
So... Now are you in Oreo stock with locked bootloader? In boot image only shows motorola logo? Nothing of bad key or any notification?
Click to expand...
Click to collapse
Yup, 100% stock. No more bootloader warning message. The guide did not mention that within the custom ROM that you are using, you must have OEM Unlocking under Developer options turned on before you flash the commands.
djdelarosa25 said:
Yup, 100% stock. No more bootloader warning message. The guide did not mention that within the custom ROM that you are using, you must have OEM Unlocking under Developer options turned on before you flash the commands.
Click to expand...
Click to collapse
I think OEM Unlocking only exists in the stock ROM. Regardless of whether you're on a stock ROM already or are flashing the stock ROM, as you mentioned, OEM unlocking must be turned on for the OEM locking commands to work.
Of course, with re-locking your bootloader, it's up to you if you wish to keep OEM Unlocking enabled or disabled afterwards. If you disable it, your device will not be unlockable until you boot into system, which can be more secure but if you have any boot issues, then troubleshooting is a lot more difficult, plus you have no warranty. If you leave OEM unlocking on, then you could unlock your bootloader, but then so can anyone else with physical access to your device.
echo92 said:
I think OEM Unlocking only exists in the stock ROM. Regardless of whether you're on a stock ROM already or are flashing the stock ROM, as you mentioned, OEM unlocking must be turned on for the OEM locking commands to work.
Of course, with re-locking your bootloader, it's up to you if you wish to keep OEM Unlocking enabled or disabled afterwards. If you disable it, your device will not be unlockable until you boot into system, which can be more secure but if you have any boot issues, then troubleshooting is a lot more difficult, plus you have no warranty. If you leave OEM unlocking on, then you could unlock your bootloader, but then so can anyone else with physical access to your device.
Click to expand...
Click to collapse
OEM unlocking also exists in custom ROMs. The reason that relocking your bootloader is not possible with the stock ROM is that the option is greyed out if you have your bootloader unlocked, thus making the bootloader lock commands not work. With a custom ROM, I was able to toggle OEM unlocking on, even when my bootloader was already unlocked. This allowed the bootloader lock commands to work and make the warning message disappear.
Took a gamble and purchased a G7 through Amazon, fast shipping and easy returns.
It showed XT1962-1 and came with all of the Amazon apps pre-loaded. I went to the motorola bootloader unlock page and attempted to unlock it. ***IT WORKED!!!!!***.
After bootloader was unlocked, I took a bigger chance and attempted to patch the boot.img from the XT1962-1 retus stock rom. Patched appeared to be successful so I copied it back over to desktop and then flashed it back to the g7. Uh oh, now it is stuck on unlocked device screen followed by a very brief motorola splash screen then back to device is unlocked.
Tried flashing stock boot.img back with the same results. Decided to go ahead and flash full stock room back using the commands from flashflile.xml.
Rebooted and back working. Shut it down and attempted to put the patched boot.img back on and this time IT BOOTS.
installed magisk app and confirmed root. SUCCESS!
Can you please explain to a beginner what you did, and what do you mean by "flash full stock room back using the commands from flashflile.xml"?
Thanks for your time
steps
I can only tell you what worked for me and can't offer any advice or assistance if you try this and run into trouble. If you aren't comfortable with flashing or don't have a spare backup phone in-case you run into trouble then I wouldn't recommend this.
I grabbed the stock XT1962-1 retus stock image from here:
https://mirrors.lolinet.com/firmware/moto/river/official/RETUS/
unzipped it to a folder and then dropped adb/fastboot into the same folder. I did NOT erase the modem or userdata/ddr since it was a new phone that wasn't setup to begin with.
From command prompt in the folder with the unpacked stock rom in it, run these commands. I would recommend one at a time to watch for errors.
Let it reboot once to make sure it worked. The first boot may take a while.
fastboot getvar max-sparse-size
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash modem NON-HLOS.bin
fastboot flash fsg fsg.mbn
rem fastboot erase modemst1
rem fastboot erase modemst2
fastboot flash dsp adspso.bin
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash dtbo dtbo.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash system system.img_sparsechunk.8
fastboot flash system system.img_sparsechunk.9
fastboot flash system_b system_b.img_sparsechunk.0
fastboot flash system_b system_b.img_sparsechunk.1
fastboot flash system_b system_b.img_sparsechunk.2
fastboot flash vendor vendor.img_sparsechunk.0
fastboot flash vendor vendor.img_sparsechunk.1
fastboot flash vendor vendor.img_sparsechunk.2
fastboot flash oem oem.img
fastboot flash oem_b oem_other.img
fastboot erase userdata
fastboot erase DDR
fastboot oem fb_mode_clear
fastboot reboot
does hands free alexa still work though after flashing? Supposedly the hands free alexa option only works with the amazon rom.
I followed this procedure on a moto g7 power and it worked as well. I didn't have any issues booting up the first time after patching the patched boot image that magisk created like you did. I'll comment over on the g7 power board, but wanted to thank you for your instructions.
Can I safely assume that after flashing the stock rom, the phone is not converted to a stock g7 instead of Amazon branded one
Thanks.
Sent from my MI 8 Lite using Tapatalk
rootuser11 said:
Can I safely assume that after flashing the stock rom, the phone is not converted to a stock g7 instead of Amazon branded one
Click to expand...
Click to collapse
I can only say what I have experienced on my phone. It is stock, hands free alexa does appear to work. I have a buddy at work with stock g7 and the installed apps appear the same. I can't visually tell a difference between the 2 phones other than under about phone my software channel shows amazon. Others with more experience may have more information to offer you however it worked for me and I haven't had any issues and great battery life so far.
timecutter said:
I can only say what I have experienced on my phone. It is stock, hands free alexa does appear to work. I have a buddy at work with stock g7 and the installed apps appear the same. I can't visually tell a difference between the 2 phones other than under about phone my software channel shows amazon. Others with more experience may have more information to offer you however it worked for me and I haven't had any issues and great battery life so far.
Click to expand...
Click to collapse
Hmm ok. It seems like Amazon stuff still resides somewhere to indicate that the phone is related to Amazon. Ugh..
Sent from my MI 8 Lite using Tapatalk
I cannot find Netflix in Google play store
timecutter said:
I can only say what I have experienced on my phone. It is stock, hands free alexa does appear to work. I have a buddy at work with stock g7 and the installed apps appear the same. I can't visually tell a difference between the 2 phones other than under about phone my software channel shows amazon. Others with more experience may have more information to offer you however it worked for me and I haven't had any issues and great battery life so far.
Click to expand...
Click to collapse
Hi timecutter,
I have a Moto G7 (US version) with Amazon Alexa Hands-Free – Unlocked, with its firmware totally replaced with the Stock US retail firmware. Everything is fine except I cannot run Netflix. I cannot find Netflix from Google play store. I tried to download several netflix apk files from apkmirror.com and install them but all of them failed to run with the message that the version of Netflix is not compatible with my phone.
Does this happen to you? Which version of netflix did you use? Where did you get it?
Thanks.