Why did Verizon kill the annually upgrade right before the recall - Verizon Note 7 Guides, News, & Discussion

I believe I have a legitimate argument which deserves some validation from Verizon. A while ago, I was reviewing the Verizon upgrade program after the Note 7 recall and noticed that my wife was still eligible for the Samsung upgrade program.* That was when I realized that I wasn't. I then began reviewing the Note 7 recall timeline. I find it peculiar that Verizon stop the program right before the official recall, and then reinstated the program when the S8 came out.
*
Aug. 19:*Samsung starts Galaxy Note 7 sales in 10 markets including United States and South Korea.
Sept. 2:*Samsung announces global recall
Sept. 9:*U.S. Consumer Product Safety Commission urges Galaxy Note 7 users to stop using their Note 7
*
Last dates eligible for program Sept 10
To participate, you need to have:
Purchased and activated an eligible Samsung device on a Verizon Wireless device payment agreement. Eligible devices:Galaxy S8, and S8+Galaxy S7 and S7 edge purchased on or beforeSeptember 10, 2016
*
Sept. 15:*U.S. Consumer Product Safety Commission formally announces recall
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Related

Verizon and Best Buy Confirm No Release Date..yet

I was curious about the release date in best buy and Verizon stores of the note 4.Since I seen 17th and 23rd.. so I tweeted both on Twitter about this question. and I got a surprising response..
Sent from my HTC6525LVW using XDA Free mobile app
It's the 23rd. Why would Verizon advertise the 23rd if it wasn't? Nothing to gain and they actually lose to every other US carrier that's getting it the 17th. We just need to accept this already
The only solace of being a week late is that that time could be used to root the other phones.
In due time we will have it, its getting close.
ronaldheld said:
The only solace of being a week late is that that time could be used to root the other phones.
Click to expand...
Click to collapse
A number of the Korea and China market devices have already been rooted; however, there's no guarantee those methods will even work for the Verizon device until its released and people have an opportunity to fiddle with it.
Also, right on VZW's site it says the 23rd. No reason to doubt that. There's no requirement for multiple carriers to release a device all on the same day, no matter how annoying that might be.
I agree that the rooting of those Asian phones may be of no help to us.
The 23d is two weeks away! The store has ads pushing note edge.
T-Mobile started sending those who pre ordered, text messages that their devices have shipped.
why dont you go for t mobile rather than verizon? they already giving who had pre ordered.
I was more curious of people on this forum stating that best buy said they will have all carriers on the 17th ..
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Yep. When I pre ordered at my BB, they told me that it will be available for pick up on the 17th.
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jzarfos said:
Yep. When I pre ordered at my BB, they told me that it will be available for pick up on the 17th.
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Click to expand...
Click to collapse
This was on the BB Website... Nothing on the Verizon Note
I pre ordered my Note 4 through Verizon, and when I called and spoke with a Verizon Rep, I inquired about the release date of the Galaxy Note 4. After he looked into his computer, he informed me that the release date of the phone was Oct. 17th... and that the date on my Pre Order receipt which was listed as Oct. 23, was in fact the latest ETA in which I may receive my device. But I've also been hearing rumors that the US could get its shipment a few days earlier than the 17th... I hope those rumors turn out to be true
Considering that Samsung prints an exclusion for Verizon, and states everything prior to the 23rd is a PRE order, its not likely they are showing up until then.
Other carriers will have it on the 17th, so we have to wait.
Hardknockz313 said:
I pre ordered my Note 4 through Verizon, and when I called and spoke with a Verizon Rep, I inquired about the release date of the Galaxy Note 4. After he looked into his computer, he informed me that the release date of the phone was Oct. 17th... and that the date on my Pre Order receipt which was listed as Oct. 23, was in fact the latest ETA in which I may receive my device. But I've also been hearing rumors that the US could get its shipment a few days earlier than the 17th... I hope those rumors turn out to be true
Click to expand...
Click to collapse
I have faith. Even as I ordered in store the guy told me they give that date out just to cover themselves. He seemed very confident I would receive it sooner. I'll only know when I notice they charge my card for the remaining balance I have after using my wifes $200 promo from her iphone 6.
I finally got my pre-order done through Best Buy local store after much hassle and run-around (see my other posts in the Best Buy Promotion... what is going on thread).
Anyhow as of yesterday when I completed the pre-order in person and purchased the $50 gift card, I was specifically told they were getting ALL pre-orders in on the 17th and expect it then.
With what all I've been through with a lot of mis-information mainly based on their trade-in policy and pre-order availability in the past week and a half, I'm not holding my breath for that date in reality. :silly:
Hardknockz313 said:
I pre ordered my Note 4 through Verizon, and when I called and spoke with a Verizon Rep, I inquired about the release date of the Galaxy Note 4. After he looked into his computer, he informed me that the release date of the phone was Oct. 17th... and that the date on my Pre Order receipt which was listed as Oct. 23, was in fact the latest ETA in which I may receive my device. But I've also been hearing rumors that the US could get its shipment a few days earlier than the 17th... I hope those rumors turn out to be true
Click to expand...
Click to collapse
Rumors eh? No offense, but rumors from who? Be happy if it doesn't get pushed back right before release like it did in the UK.
Best Buy and Verizon have a date and that is 10/23. Several stores each and same answer. Ditto for customer service, so not sure why people would think at this current time no confirmed date and it ain't this week.
rushless said:
Best Buy and Verizon have a date and that is 10/23. Several stores each and same answer. Ditto for customer service, so not sure why people would think at this current time no confirmed date and it ain't this week.
Click to expand...
Click to collapse
because people want to wish their phones would come early then get upset when it's not here the 17th and start badmouthing verizon because of it despite the fact verizon never once said the 17th and always stuck to the 23rd lol
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That is true. The only date I have heard from Verizon is 10/23 and Best Buy are now saying the same thing. My guess is some BB staff and customers assumed that since the other devices are around 10/17, must be the same for VZW.
Verizon has never deviated from 10/23 and Best Buy had no date until last week. Ditto for the $200 terms that specify contract-only for the Best Buy offer. That popped up early last week too.
The Galaxy Note 4 goes Live on Oct 17 for all carriers in store. Verizon ships the Note 4 on Oct 23. Verizon confirmed this in September.

In store release date confusion.

There has been a lot of people confused about the Galaxy Note 4's release date for Verizon Wireless. The Galaxy Note 4 will go live on Oct 17 in stores for ALL carriers including Verizon Wireless. Verizon Wireless will be shipping for those who ordered online the Galaxy Note 4 on Oct 23. Verizon has confirmed this in September and online posts all point to what is stated. In store 17, Mail by 23.
Hovscorpion12 said:
There has been a lot of people confused about the Galaxy Note 4's release date for Verizon Wireless. The Galaxy Note 4 will go live on Oct 17 in stores for ALL carriers including Verizon Wireless. Verizon Wireless will be shipping for those who ordered online the Galaxy Note 4 on Oct 23. Verizon has confirmed this in September and online posts all point to what is stated. In store 17, Mail by 23.
Click to expand...
Click to collapse
Do you have links showing this?
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Somebody needs to tell BB and VZW they are selling the N4 on the 17th instead of their own date of the 23rd that is listed in both systems POS.
rushless said:
Somebody needs to tell BB and VZW they are selling the N4 on the 17th instead of their own date of the 23rd that is listed in both systems POS.
Click to expand...
Click to collapse
WorstBuy told me my pre-ordered Note 4 would be in store for pickup this Friday, the 17th.
Not holding my breath though.
Since when has the in store date changed from the 23rd, recently?
I think the peeps are trying to will it as so
Nope. It's the 23rd.
Rippley05 said:
Nope. It's the 23rd.
Click to expand...
Click to collapse
I work at my local Verizon wireless. We are OFFICIALLY selling Galaxy Note 4 on Friday October 17, 2014. Order tye Galaxy Note 4 online and receive it in the mail on Thursday October 23, 2014.
Hovscorpion12 said:
I work at my local Verizon wireless. We are OFFICIALLY selling Galaxy Note 4 on Friday October 17, 2014. Order tye Galaxy Note 4 online and receive it in the mail on Thursday October 23, 2014.
Click to expand...
Click to collapse
Well if you work for verizon then answer why in the hell is there a preorder to begin with? I would rather walk in the morning and then pick up the phone then to wait another week for mail.
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A guy in the other preorder post said he was a former manager at a VZW store and is still in contact with the people who work there. They said preorders will arrive by the 17th, that is what the regional sales manager said. Obviously there is conflicting information. Hopefully the 17th predictions are correct! Just give us our damn phones already
Hovscorpion12 said:
I work at my local Verizon wireless. We are OFFICIALLY selling Galaxy Note 4 on Friday October 17, 2014. Order tye Galaxy Note 4 online and receive it in the mail on Thursday October 23, 2014.
Click to expand...
Click to collapse
nope.
i know people who work for verizon wireless. they are NOT officially selling the Galaxy Note 4 on Friday October 17, 2014.
and I used to run a VZW store, so I know some people, and yeah, they're confirming this. it's not going to be there the 17th.
Does anyone know why these releases are always such a mess? Why I'm pre ordering a device without actually knowing when its coming out? Its beyond ridiculous
adampa1006 said:
Does anyone know why these releases are always such a mess? Why I'm pre ordering a device without actually knowing when its coming out? Its beyond ridiculous
Click to expand...
Click to collapse
but, we do know.
october 23rd.
verizon has NEVER ONCE stated otherwise!
people like OP are going around trying to get people's hopes up so they're riled up when the 17th comes and goes with no damn phone.
since pre-order in september, verizon's website has stated 10/23. that's literally DAY ONE. it's NEVER changed. idk why people would think otherwise; verizon has released phones later than other carriers for the past 4 years. S3, S4, Note 2, Note 3.
Hovscorpion12 said:
I work at my local Verizon wireless. We are OFFICIALLY selling Galaxy Note 4 on Friday October 17, 2014. Order tye Galaxy Note 4 online and receive it in the mail on Thursday October 23, 2014.
Click to expand...
Click to collapse
Nope. It's the 23rd.
Just spoke with a buddy who manages a local Verizon and he told me that the store release date was pushed back to the 23rd. So it looks like we are stuck waiting.
adampa1006 said:
Does anyone know why these releases are always such a mess? Why I'm pre ordering a device without actually knowing when its coming out? Its beyond ridiculous
Click to expand...
Click to collapse
Perhaps more to the point, does anybody know why people either lie or talk out of their a$$ since do not really know but guess? THAT is how all the BS takes hold as "fact". Some BB staff, VZW staff and
forum posters making BS stew. Fantasy Phoneball.
---------- Post added at 01:42 AM ---------- Previous post was at 01:36 AM ----------
heystek said:
Just spoke with a buddy who manages a local Verizon and he told me that the store release date was pushed back to the 23rd. So it looks like we are stuck waiting.
Click to expand...
Click to collapse
How can something be pushed back when Verizon always stated 10/23?? People took a generic Samsung statement about a "live" date of 10/17 and presumed Verizon would break character for an Android launch. They are always late to the party and never said 10/17. Two weeks ago I was told by both Verizon and BB 10/23. Nothing got changed but reality setting in
Always a Dumb and Dumber million to one chance
I called my local BB today to to see what they would say. I was told that Verizon likea to make sure all the bugs are out before they release it. So they like to release it later to make sure its perfect.... haha...
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This website proves everything I've said is correct. Galaxy Note 4 release date in store is Oct 17. Online shipment on oct 23.
http://www.gottabemobile.com/2014/1..._campaign=Feed:+Gottabemobile+(GottaBeMobile)
Hovscorpion12 said:
This website proves everything I've said is correct. Galaxy Note 4 release date in store is Oct 17. Online shipment on oct 23.
http://www.gottabemobile.com/2014/1..._campaign=Feed:+Gottabemobile+(GottaBeMobile)
Click to expand...
Click to collapse
This article say exactly the opposite. It will NOT be available in Verizon stores until the 23rd.
I bet you don't see many posts from hovscorpion come Friday.

Best Buy preorder with Verizon

Just thought I'd post that my local Best Buy in Columbus Ohio let me pre order the Edge on Verizon. Unfortunately they only offered the black and white (all carriers) and I was interested in the green. I was however, the first pre order for Verizon at my store. Free wireless charging pad too! Can't wait until April 10th.
Still debating on staying with Verizon Edge or going to a 2 year contract. I'm leaning towards the Verizon Edge and buying Best Buys insurance for 160(never purchased insurance before). I like the idea of not having to drop 400 on the phone April 10th and getting 3 replacements over a 2 year period. Only thing that scares me with edge is breaking it and then can't edge up next year but with 3 replacements that wouldn't be an issue.
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Thread closed as discussion of US pre-orders is happening in this thread.

Who has pre-ordered, when, and has it arrived?

Someone has to start this one going..
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I have.. Did it yesterday at at&t but not going to ship until after the 24th.. So the wait begins
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djmdubb said:
I have.. Did it yesterday at at&t but not going to ship until after the 24th.. So the wait begins
Click to expand...
Click to collapse
Are they offering the B&O headsets with it?
Cant preorder till the 14th with sprint
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Debating whether to pre-order w/T-Mobile when it's available,or,pick up an unlocked one from B&H Photo/Video.
sguerra923 said:
Are they offering the B&O headsets with it?
Click to expand...
Click to collapse
I asked the at&t rep if they did and she said not that she knew of the only promotional offers she saw was 20% of lg tone headphones or that lg gpad x tablet for 99 cents.. My hope is that lg gives them to us for pre ordering or put something in the box that allows us to redeem them.. Fingers crossed
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djmdubb said:
I asked the at&t rep if they did and she said not that she knew of the only promotional offers she saw was 20% of lg tone headphones or that lg gpad x tablet for 99 cents.. My hope is that lg gives them to us for pre ordering or put something in the box that allows us to redeem them.. Fingers crossed
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Click to expand...
Click to collapse
I found this on AT&T's website.
https://www.att.com/cellphones/lg/v20.html#sku=sku8080245
The fine print seems to cover all US Carriers & authorized dealers,which I imagine would include B&H/Best Buy/etc..... (Basically,all North American variants,international versions are not included)
Short of 100% certainty,my money says yes,B&H orders are included:
EDIT:
ATM,the link for the promotion listed in the italics below,doesn't have an option to select authorized retailers,only the 4 major US Carriers for now,so,a call to LG &/or the retailer might be a good idea before purchasing.
Buying from B&H w/o the offer would be OK for me,if the price difference/savings is significant.
No sales tax for most of us located outside of New York & already $30 less than AT&T,so,B&H is definitely a viable option vs the carriers.
The LG V20 H3 by B&O Play Earphones Promotion ("Promotion") is open to legal residents of the 50 United States, D.C., and Puerto Rico, age 18 or older who make a purchase of a new LG V20 device via any carrier or authorized retailers as outlined in the full Terms & Conditions. The purchase of an international LG V20 device is not eligible for this promotion. Void outside the U.S., and wherever else prohibited by law or regulation. To be eligible for this promotion all LG V20 purchases must be made Friday, October 7, 2016 through Friday, November 11, 2016 11:59 pm Eastern Time ("Promotion Period"). Participants who purchase a new LG V20 during the Promotional Period will receive a pair of H3 by B&O Play Earphones ("Earphones") if the submission is successfully registered online on or before Friday, December 2, 2016 11:59 pm Eastern Time.
To redeem online, visit www.lgv20launchpromo.com and enter the required information.
Quantities are limited. Allow 4-6 weeks for fulfillment of valid promotion requests. LG Electronics reserves the right to substitute or limit offer. Limit one (1) Earphone per person and per device. Sponsor is not responsible for lost, late, or incomplete orders. Sponsor: LG Electronics MobileComm USA, Inc. 1000 Sylvan Ave, Englewood Cliffs, NJ 07632.
Does anyone know if the unlocked has all the ATT bands, especially band 30?
Just looked on B&H website. It doesn't, which has means it's missing an important ATT band.
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KOLIOSIS said:
I found this on AT&T's website.
https://www.att.com/cellphones/lg/v20.html#sku=sku8080245
The fine print seems to cover all US Carriers & authorized dealers,which I imagine would include B&H/Best Buy/etc..... (Basically,all North American variants,international versions are not included)
Short of 100% certainty,my money says yes,B&H orders are included:
EDIT:
ATM,the link for the promotion listed in the italics below,doesn't have an option to select authorized retailers,only the 4 major US Carriers for now,so,a call to LG &/or the retailer might be a good idea before purchasing.
Buying from B&H w/o the offer would be OK for me,if the price difference/savings is significant.
No sales tax for most of us located outside of New York & already $30 less than AT&T,so,B&H is definitely a viable option vs the carriers.
The LG V20 H3 by B&O Play Earphones Promotion ("Promotion") is open to legal residents of the 50 United States, D.C., and Puerto Rico, age 18 or older who make a purchase of a new LG V20 device via any carrier or authorized retailers as outlined in the full Terms & Conditions. The purchase of an international LG V20 device is not eligible for this promotion. Void outside the U.S., and wherever else prohibited by law or regulation. To be eligible for this promotion all LG V20 purchases must be made Friday, October 7, 2016 through Friday, November 11, 2016 11:59 pm Eastern Time ("Promotion Period"). Participants who purchase a new LG V20 during the Promotional Period will receive a pair of H3 by B&O Play Earphones ("Earphones") if the submission is successfully registered online on or before Friday, December 2, 2016 11:59 pm Eastern Time.
To redeem online, visit www.lgv20launchpromo.com and enter the required information.
Quantities are limited. Allow 4-6 weeks for fulfillment of valid promotion requests. LG Electronics reserves the right to substitute or limit offer. Limit one (1) Earphone per person and per device. Sponsor is not responsible for lost, late, or incomplete orders. Sponsor: LG Electronics MobileComm USA, Inc. 1000 Sylvan Ave, Englewood Cliffs, NJ 07632.
Click to expand...
Click to collapse
PROMOTION RESTRICTIONS:
 This Promotion applies only to new LG V20 handsets purchased in major carriers’ stores
and their authorized retailers, authorized national retailers and authorized online
dealers. Major carriers and authorized retailers include:
o Amazon
o AT&T
o Best Buy
o B&H Photo Video
o Newegg
o Sprint
o T-Mobile
o U.S. Cellular
o Verizon Wireless
 Participants who purchase an LG V20 must have a valid email and mailing address to
receive the Earphones.
Cheers
ekerbuddyeker said:
Does anyone know if the unlocked has all the ATT bands, especially band 30?
Just looked on B&H website. It doesn't, which has means it's missing an important ATT band.
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Click to expand...
Click to collapse
http://www.phonescoop.com/phones/new.php?m=f
Looks like the at&t version has band 30
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david279 said:
http://www.phonescoop.com/phones/new.php?m=f
Looks like the at&t version has band 30
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Click to expand...
Click to collapse
Yes according to frequencycheck.com the H910 (AT&T) has band 30 but the US996 (unlocked US Variant) does not.
Cheers
ekerbuddyeker said:
Does anyone know if the unlocked has all the ATT bands, especially band 30?
Just looked on B&H website. It doesn't, which has means it's missing an important ATT band.
Click to expand...
Click to collapse
david279 said:
http://www.phonescoop.com/phones/new.php?m=f
Looks like the at&t version has band 30
Click to expand...
Click to collapse
EMSpilot said:
Yes according to frequencycheck.com the H910 (AT&T) has band 30 but the US996 (unlocked US Variant) does not.
Click to expand...
Click to collapse
We have some conflicting info floating around,namely comparing B&H & PDADB (dot) net:
https://www.bhphotovideo.com/c/product/1285960-REG/lg_lgus996_ausatn_lg_v20_4gb_ram.html
https://www.bhphotovideo.com/FrameWork/northAmericaLinks.pdf
http://pdadb.net/index.php?m=specs&id=10675&view=1&c=lg_us996_v20_lte-a
Neither guarantees 100% accuracy,although both are reasonably accurate at any given time.
The standard band listing @ B&H doesn't reflect AT&T having Band 30.
T-Mobile hasn't actually deployed Band 66 just yet,so,no mention of it,but,here's a list of markets slated to get it this year (YMMV):
http://www.tmonews.com/2016/08/t-mobile-aws-3-spectrum-deployments-2016/
http://www.fiercewireless.com/wirel...ws-3-spectrum-buildouts-later-year-ahead-at-t
https://www.google.com/maps/d/viewer?mid=1dmJOxZiM4s5BMG_wYCeQz5GgxZo
Would be nice if both Bands 30 & 66 are actually included,we'll find out soon enough,perhaps one of the bloggers that'll get their hands on one will post a video/article stating which bands are present.
Just popped into an att store and it's on display. I thought it was fantastic. Perhaps a but big (like iPhone seven plus) but screen is fantastic and it's very responsive at switching apps. I am probably going to have to give up the Note7 (again) and if that's the case it will be for the v20.
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going to pre-order mine from t-mobile as soon as they have it available on their site. sent back my note 7 using my old note 4 until the V20 is available. has anyone that has seen the phone up close notice any bleed from the second screen?
Didn't see any
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KOLIOSIS said:
I found this on AT&T's website.
https://www.att.com/cellphones/lg/v20.html#sku=sku8080245
The fine print seems to cover all US Carriers & authorized dealers,which I imagine would include B&H/Best Buy/etc..... (Basically,all North American variants,international versions are not included)
Short of 100% certainty,my money says yes,B&H orders are included:
EDIT:
ATM,the link for the promotion listed in the italics below,doesn't have an option to select authorized retailers,only the 4 major US Carriers for now,so,a call to LG &/or the retailer might be a good idea before purchasing.
Buying from B&H w/o the offer would be OK for me,if the price difference/savings is significant.
No sales tax for most of us located outside of New York & already $30 less than AT&T,so,B&H is definitely a viable option vs the carriers.
The LG V20 H3 by B&O Play Earphones Promotion ("Promotion") is open to legal residents of the 50 United States, D.C., and Puerto Rico, age 18 or older who make a purchase of a new LG V20 device via any carrier or authorized retailers as outlined in the full Terms & Conditions. The purchase of an international LG V20 device is not eligible for this promotion. Void outside the U.S., and wherever else prohibited by law or regulation. To be eligible for this promotion all LG V20 purchases must be made Friday, October 7, 2016 through Friday, November 11, 2016 11:59 pm Eastern Time ("Promotion Period"). Participants who purchase a new LG V20 during the Promotional Period will receive a pair of H3 by B&O Play Earphones ("Earphones") if the submission is successfully registered online on or before Friday, December 2, 2016 11:59 pm Eastern Time.
To redeem online, visit www.lgv20launchpromo.com and enter the required information.
Quantities are limited. Allow 4-6 weeks for fulfillment of valid promotion requests. LG Electronics reserves the right to substitute or limit offer. Limit one (1) Earphone per person and per device. Sponsor is not responsible for lost, late, or incomplete orders. Sponsor: LG Electronics MobileComm USA, Inc. 1000 Sylvan Ave, Englewood Cliffs, NJ 07632.
Click to expand...
Click to collapse
Just read it so this is pretty dope i will submit my info as soon as i get the phone so i can get these free headphones.. I like free stuff.. Thanks for info
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Anyone order on att and got delivery
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I preordered yesterday morning. It shows as shipped this afternoon, with an ETA of Thursday.
i pre-ordered mine through t-mobile yesterday at 12 am. received the phone at my house about 2 hours ago
I did
T-Mobile. Ordered yesterday at 9AM, In my hands today

Samsung Pre-Order Shipping US Snapdragon

Anybody familiar with Samsung Pre-orders? All the Carriers and Best buy will have them on the 8th. Samsung says will be shipped by the 15th. Are they normally that far behind? If they dont ship til the 15th it's gonna be a long 2+ weeks waiting I already have 6 cases here lol. I'd buy from the carrier or BB but getting $550 Trade for a Note 8 is something i cant pass on. Then i switched to Verizon and am getting $250 Mastercard = $199 for the $999 128GB S10+. I went ahead and got the Verizon version instead of unlocked knowing if things stay the same I can flash unlocked firmware if i want to. But flashing carrier firmware on Unlocked (U1) leaves you losing a lot of carrier features (Wi-Fi calling, VoLTE, Video Calling) I dont know why the carriers do that. I can disable any and all bloatware on the carrier Firmware with package disabler apk to make it as clean as the unlocked but not lose anything. Plus the Unlocked version is always way behind on updates. I think it was my s8+ or s9+ that was 4 months behind on security updates.
Mine will be here on Tuesday, 5 Mar. I ordered the S10+ as soon as Sprint opened pre-ordering. I can't wait to throw my S7 Edge against the wall.
Received notification from T-Mo on Saturday (3-2) that my S10+ will arrive on Monday. T-mo almost always gets their's early so we can gloat over the big boys.
I'm actually pissed because the email they sent me for preorder guaranteed delivery by the 8th but aftee I ordered the scheduled ship date isnt until March 22nd!?! I contacted customer service and they were responsive at first, they told me they would escalate my inquiry and someone would get back to me. Havent heard a word since, I'm essentially on ignore! Even went through the customer service inquiry process again and never received a response back. If the carriers offer a similar trade in for my s9+ I'm cancelling my order with Samsung. I hate when a company thinks their too good to respond to customers. Apple has the same customer service issues smh
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jroyalty7 said:
I'm actually pissed because the email they sent me for preorder guaranteed delivery by the 8th but aftee I ordered the scheduled ship date isnt until March 22nd!?! I contacted customer service and they were responsive at first, they told me they would escalate my inquiry and someone would get back to me. Havent heard a word since, I'm essentially on ignore! Even went through the customer service inquiry process again and never received a response back. If the carriers offer a similar trade in for my s9+ I'm cancelling my order with Samsung. I hate when a company thinks their too good to respond to customers. Apple has the same customer service issues smh
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
did u go with the 1tb?
nugzo said:
did u go with the 1tb?
Click to expand...
Click to collapse
I did, but I'm not in the same situation as the guy you quoted...
I just ordered last night, I got a 3/15 ship date. I ordered an AT&T device. I could get it from the carrier sooner according to ship dates but I'd lose the $130 store credit. Hoping it may ship sooner.
I preordered a Verizon 128gb Prism Black S10+ on 2/21 from Samsung and I got shipping notification this morning for delivery this Wednesday.
nugzo said:
did u go with the 1tb?
Click to expand...
Click to collapse
I didnt I already have a 1tb memory card so didnt see the necessity for the extra on board storage
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Just got my shipping notification for the S10 Plus Ceramic - says it will be here on the 6th... very excited. Source of the shipment is Indianapolis, IN - they obviously have their logistics in order.
nrage23 said:
I preordered a Verizon 128gb Prism Black S10+ on 2/21 from Samsung and I got shipping notification this morning for delivery this Wednesday.
Click to expand...
Click to collapse
I ordered an unlocked 128gb white s10+ on 2/24 and still shows 3/22 ship date smh
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ugh I ordered my S10+ 128GB T-Mobile on 2/22 and no shipment info yet. Still gives me the option to cancel my order on Samsungs website. Says will arrive before 3/15.
nugzo said:
Anybody familiar with Samsung Pre-orders? All the Carriers and Best buy will have them on the 8th. Samsung says will be shipped by the 15th. Are they normally that far behind? If they dont ship til the 15th it's gonna be a long 2+ weeks waiting I already have 6 cases here lol. I'd buy from the carrier or BB but getting $550 Trade for a Note 8 is something i cant pass on. Then i switched to Verizon and am getting $250 Mastercard = $199 for the $999 128GB S10+. I went ahead and got the Verizon version instead of unlocked knowing if things stay the same I can flash unlocked firmware if i want to. But flashing carrier firmware on Unlocked (U1) leaves you losing a lot of carrier features (Wi-Fi calling, VoLTE, Video Calling) I dont know why the carriers do that. I can disable any and all bloatware on the carrier Firmware with package disabler apk to make it as clean as the unlocked but not lose anything. Plus the Unlocked version is always way behind on updates. I think it was my s8+ or s9+ that was 4 months behind on security updates.
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I ordered mine from bestbuy and got 650 trade in for my s9+ a week ago. I was told they would mine on 3/8. I wanted the unlocked version without att crap.
Got an email that mine is due to arrive 3/6. (VZW)
jroyalty7 said:
I'm actually pissed because the email they sent me for preorder guaranteed delivery by the 8th but aftee I ordered the scheduled ship date isnt until March 22nd!?! I contacted customer service and they were responsive at first, they told me they would escalate my inquiry and someone would get back to me. Havent heard a word since, I'm essentially on ignore! Even went through the customer service inquiry process again and never received a response back. If the carriers offer a similar trade in for my s9+ I'm cancelling my order with Samsung. I hate when a company thinks their too good to respond to customers. Apple has the same customer service issues smh
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I feel you I order mine as soon as preorder opened and was notified March 8th then was shown March 15th and I ordered just a s10+ 128gb black.
innocentone1 said:
I feel you I order mine as soon as preorder opened and was notified March 8th then was shown March 15th and I ordered just a s10+ 128gb black.
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Now their telling me the prism white is out of stock and delayed, I have never run into this kind of issue with Samsung I have owned many of their products... but these locked down phones and their horrendous customer service wreaks of Apple and I think I'm officially done
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Samsung just notified me that my pre-ordered unlocked 10+ has shipped and will be here on 3/6!
Nothing yet on my S10+ Unlocked Blue 128 Snapdragon from Samsung ordered 2/23...
jroyalty7 said:
Now their telling me the prism white is out of stock and delayed, I have never run into this kind of issue with Samsung I have owned many of their products... but these locked down phones and their horrendous customer service wreaks of Apple and I think I'm officially done
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Good lord! I also ordered prism white.
Ordered as soon as preorders opened for ceramic white S10+ unlocked. Shipping note this morning with delivery to California on Wednesday.

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