Both mine and my wife's G3 have developed cracks - both in Quickcircle back replacement cases and never droped or knocked in any way. My crack is accross the mic and my wife's are along the IR blaster and headphone port. Hers is white and mine is black. I will be returning hers tomorrow but am very wary of the response I will get. I suggest anyone look closely now for any signs of this if it is likely to be of concern.
I've heard about some having problems. I think LG knows and won't give you a hard time. I double checked mine and so far so good. Good luck man.
phillevy said:
Both mine and my wife's G3 have developed cracks - both in Quickcircle back replacement cases and never droped or knocked in any way. My crack is accross the mic and my wife's are along the IR blaster and headphone port. Hers is white and mine is black. I will be returning hers tomorrow but am very wary of the response I will get. I suggest anyone look closely now for any signs of this if it is likely to be of concern.
Click to expand...
Click to collapse
If that flag is accurate and you live in the UK you have nothing to worry about. Its a fault, pure and simple and you have EU consumer laws on your side.
The question is where did you get it? Some stores are more accommodating than others.
same here
The same happened to me today, I got a crack near microphone and I don't know what to do. I bought this from ebay one week old and as far as I know it's a unlock device with Three branding. I have this phone around one month now and the worst part is that my brother brought it to me from the uk when he came on vacations. I don't believe that if I try to contact LG from my country (Cyprus) I will have the phone replaced. The only thing I can do is send it back to my brother in UK but the phone was bought from ebay so I believe I will have problems requesting for a replacement. I am not sure what I have to do, any suggestions guys?
I
ChrisM75 said:
If that flag is accurate and you live in the UK you have nothing to worry about. Its a fault, pure and simple and you have EU consumer laws on your side.
The question is where did you get it? Some stores are more accommodating than others.
Click to expand...
Click to collapse
I got my wife's online from carphone warehouse, so hopefully it will be OK. I just hope they don't imply the phone has been mistreated. I am going to take print outs of the many websites discussing this issue to back me up. My phone was from o2, but as it isnt so bad I'm reluctant to return it due to how much I've customised it (rooted etc). At least they haven't bent I suppose!
Sent from my LG-D855 using Tapatalk
Carphone warehouse are scum, but buying it online actually helps. Take a bit of evidence that its common and they really cant complain.
I have the same crack at the mic.
Sent from my LG-D850 using XDA Free mobile app
http://www.trustedreviews.com/news/lg-g3-owners-complain-of-cracking-issues
Sent from my Sprint LG G3 using Tapatalk
I've seen several G3s now with a crack on the ir blaster, I'm sure LG is well aware of this issues already and they should be able to issue a warranty as this IS a manufacturers defect.
No cracks, yet. Dropped it once, with a cheap case on it. No damage.
Steve
Evolution_Freak said:
http://www.trustedreviews.com/news/lg-g3-owners-complain-of-cracking-issues
Sent from my Sprint LG G3 using Tapatalk
Click to expand...
Click to collapse
I am aware of this article, however there is nothing else to confirm that LG have officially acknowledged it and others claim they have been met with denial when speaking to them.
calling you out, bs, this kind of damage is due to lack of care!
"crackgate" what exactly does that refer to, too much crack and dropped your phone near the gate?
homer285 said:
calling you out, bs, this kind of damage is due to lack of care!
"crackgate" what exactly does that refer to, too much crack and dropped your phone near the gate?
Click to expand...
Click to collapse
2 phones - one white, one black used by different people. We are pretty boring people that nurture our phones carefully (cases, screen protectors etc). Both phones developing cracks in similar places (along openings) without a single mark or scuff anywhere else. Many other reports as well, all in the same places on the phone. This isn't one of those "my screen has spontaneously shattered" posts, so you are out of line with your comments I'm afraid.
Based upon my own (extremely unscientific) following of this issue. Many of the pictures I've seen of phones with this issue seem to somehow involve the circle case. I do not have one, do not know what sort of pressure the circle case applies to the rest of the phone... However I am not planning on getting one of these cases based upon the number of pictures I've seen with cracks and the case is in the picture (or mentioned by the person posting).
muiriddin said:
Based upon my own (extremely unscientific) following of this issue. Many of the pictures I've seen of phones with this issue seem to somehow involve the circle case. I do not have one, do not know what sort of pressure the circle case applies to the rest of the phone... However I am not planning on getting one of these cases based upon the number of pictures I've seen with cracks and the case is in the picture (or mentioned by the person posting).
Click to expand...
Click to collapse
This may possibly be the cause as both our phones are in these cases. The replacement back doesn't feel any more tight fitting than the original, however and it is the only way to keep wireless charging. In any case it is an official LG product so they still have to accept responsibility if they are continuing to market them.
Man that sucks. I bought a G3 for my wife and myself and we dont have cracks...yet. I hope it was only a specific batch of these for real and they werent just saying that for good PR. Ive had my phones about 3 weeks now and so far so good. We have cases on too...
Sometimes I feel like I can easily crack the case by opening it if I have to swap sim cards. Now once I get it open at the USB port, I slide a credit card along both sides and it easily undoes the clips.
Its because of this freaking crack issue that i am scared of using the beautiful circle case..
I believe the case exerts a lot of tension/pressure on the outer body of the phone..
homer285 said:
calling you out, bs, this kind of damage is due to lack of care!
"crackgate" what exactly does that refer to, too much crack and dropped your phone near the gate?
Click to expand...
Click to collapse
This is and was a known issue. I read about it on multiple sites. WTF are you taking about lack of care...
kennypow3rs said:
This is and was a known issue. I read about it on multiple sites. WTF are you taking about lack of care...
Click to expand...
Click to collapse
There's always the one guy who says if I didn't happen to me it couldn't happen to anyone else. I hope you get it replaced as I think it was a defect even though mine is fine so far. Good luck to you and your wife bro.
ADDED "A Callback from LG Jordan"
This post will be kept up to date with my story.
What happened?
As you may or may not know, a lot of LG G4 devices are becoming paperweights after a while due to manufacturing defects straight from LG. LG admitted that there definitely is an issue, and has claimed to take full responsibility for this. They have pin pointed the issue, and now know how to solve it.
What exactly is the issue?
What I'm talking about is ILAPO, or Infinite Loop Auto Power Off. What actually happens is that over time, loose connections between the CPU and the main board just cut the power off of the CPU. The CPU is a Snapdragon 808, what this means is that there's basically two CPUs inside the device, one that is quad core, and another that is dual. The problem is apparently specific to the dual core CPU, because turning the two cores off might prevent this issue from happening again. Once that CPU is disconnected from the board, the device hangs for about 5-10 seconds and then turns off and doesn't turn back on normally.
This issue is present on a lot of LG G4 devices, but is apparently most common on devices with the serial number that starts with 505. I have (had) a G4 with this serial number. And I was no exception of this issue. After exactly a year and a month and 5 days, I got ILAPO while chatting on Hangouts.
What I did (So Far):
Consulting XDA Members:
So first of all, I have contacted one of the best I've known. He has the experience, and my intention wasn't to nag to him about it, it was to be more of a guinea pig if he needs to extract any info from people who have this issue. It's none other than @autoprime
We went on and on in the IRC chat trying to see if I can at least boot into something. What I could get to was the following:
- LG logo
- TWRP Recovery for 1 second (couldn't press any button there)
- Download mode for 1 second (not enough for a connection to PC)
- VERY RARE 2-3 minutes of normal boot
Trying with LG:
Now I have heard of many tricks to temporarily solve this issue, at least to get my data back. But since LG claimed that they would fix/replace the device, I went ahead and contacted LG, then actually got up and went down to their official repair center in my country.
Their reply was that my device is an LG G4 H815, and what they sell is an LG G4 H815P so they refused to fix my device. My device wasn't bought straight from LG, it was imported from another country. They claimed that they would fix it if it was bought straight from them.
Trying with the shop:
I then went to the shop where I bought it from, they had no idea where the device came from, but took the device and took my phone number to try and fix it themselves and see how that goes. I waited 3 days and then they called and said that they actually fixed it for only 30$. I was SHOCKED! I went straight to them as soon as I hung up and then turned it on in front of them. 2-3 minutes later, it froze, turned off, and went back to ILAPO. I took the device without paying anything.
Trying with LG again:
So my next step was to figure out where this thing was imported from, and contact that LG branch.
I have tagged LGUS on Twitter hoping to get some assistance from there, and I did get a reply. They said I should contact LG Levant for assistance. After sending them an email, this is what I got as a reply. This is a copy-paste of the reply, this is how bad they are at English-ing. Terrible:
Dear Rawad,
I am apology to inform you that, Lebanon service regulation is to maintain product from local sales by offecial distrebutor, you can refer to any connection to get repaired your mobile from related country of purchase,
appreciate your understanding...
Regards,
Click to expand...
Click to collapse
So this was hopeless, off to another way for customer "support".
I went to LG's website in the US and contacted them via live chat. The following is the transcript:
9:04 AM Eunice: Hello Rawad Zahreddine. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
9:04 AM Eunice: Hi, Happy Monday to you! I am very sorry to keep you waiting on the line, not a problem, I'll make sure to provide you the best customer service. I hope your day is doing well.
9:05 AM Rawad Zahreddine: hello, no problem. I have an LG G4 and just experienced what is called ILAPO
9:05 AM Rawad Zahreddine: i live in Lebanon and the phone was imported from outside the country so LG Lebanon refused to fix it
9:05 AM Eunice: Hi, Rawad! May I know what ILAPO is?
9:05 AM Rawad Zahreddine: Infinite Loop Auto Power Off
9:05 AM Rawad Zahreddine: it's a known issue with LG G4 with the serial number that starts with 505
9:05 AM Rawad Zahreddine: and LG made a statement to fix this issue for free
9:07 AM Eunice: I am very sorry to hear that, Rawad. I do apologize but the phone model that you have is an international version of g4, you may have to be in contact with the country the device was manufactured for to be able to fix the issue you have on it.
9:07 AM Rawad Zahreddine: the thing is that I don't know which country to contact
9:07 AM Eunice: Time From Text9:07 AM Donato Nascimento that is not what I need
9:07 AM Rawad Zahreddine: Is there anything you can help with?
9:08 AM Eunice: Not a problem, I can take a look what country to ask for help with regard to your phone.
9:08 AM Rawad Zahreddine: ok, thank you
9:08 AM Eunice: I also need the IMEI or MEID; DEC or HEX number from the settings of the phone/tablet, under about phone/tablet, phone/tablet status or at the box or at the receipt or at the back of the phone when you remove the battery and the back cover (if you have a removable back cover).
9:08 AM Rawad Zahreddine: IMEI: XXXXXXXXXXXXXXX
9:09 AM Rawad Zahreddine: I can send the S/N as well if you want it
9:10 AM Eunice: Thank you for waiting, upon checking here the phone model that you have was manufactured for LG Korea.
9:10 AM Rawad Zahreddine: yes, H815 SEA
9:10 AM Rawad Zahreddine: so that makes sense
9:11 AM Eunice: You may have to be in contact with LG Korea to be able to further assisted, Rawad.
9:11 AM Rawad Zahreddine: okay, any link to their support would be very appreciated
9:12 AM Eunice: %LF:ForcePage% http://www.lg.com/global/index.jsp I do apologize, unfortunately This Live Chat page, is for customer support for products made for and sold in the United States; we do not have information about products in other countries. Please go to http://www.lg.com/global/index.jsp and select your country for proper support
9:12 AM Rawad Zahreddine: thank you very much, have a nice day Eunice!
9:12 AM Eunice: You are most welcome, Rawad.
Click to expand...
Click to collapse
Basically I gave them my IMEI and they told me that this was made in Korea and that I should contact LG Korea. So I went to LG's website in Korea, and with a lot of Google Translate I have sent them an email explaining my situation. No reply yet.
Hardware Mods:
So this has been hopeless, LG doesn't want to respond to anything. So I tore it down. It takes literally less than 10 minutes to get to the main board alone. Just unscrew the screws, clip off the plastic, clip off the two cameras and the screen ribbon cable, then clip off the main board (one really small clip at the bottom will do).
I then stuck it in the fridge for an hour. After that I tried to normally boot it, see how far it goes. It booted to CM and then after 20 seconds it froze again and back to ILAPO. So I stuck it in the freezer for 4 hours.
Now I know about condensation building up inside the component of the board, but at this point I stopped caring. LG didn't care, so why should I? After 4 hours I got it off the freezer, built it back again, and went to download mode and flashed the 5.1 KDZ hoping to flash the BIG core disabler fix and see how that goes. To my surprise, every flash went smoothly. I got it back to 5.1, and flashed the fix. But then while it was booting the first boot, it froze and went back to ILAPO.
So now back to the freezer for another hour.
LG Lebanon on Facebook:
This is bad, I went ahead and ranted on LG Lebanon's Facebook page. You can read what I posted HERE or below:
Straight up liars making us believe that LG will fix their own devices' issues, when in fact they always refuse fixing anything because of some reason.
My LG G4 was YOUR PHONE. It has an LG LOGO on it and the fact that I live in Lebanon means that YOU are responsible for whatever defect your device has.
You did not agree on fixing the G4's hardware defect and you were never able to offer good customer support (seriously I've seen customer support replies from china that had better English than yours).
Even though you actually admitted that the LG G4 will be stuck in a bootloop after a certain amount of time, you always found a reason not to fix it on your responsibility.
I'm never buying a product from LG again, be it mobile phones, refrigerators, washing machines, microwaves. Because I'm sure that you won't fix any of them either.
That's 600$ down the drain after about a year.
So they commented saying they'll call me. After two days they did call and I explained everything to them. They said they're going to call me back in 4 days and let me know if there's anything they can do. But they made me understand that there are limitations to what they can do since they cannot offer a full warranty repair/replacement. So they might be able to offer a discounted repair or a discount on another product.
5 Minutes later they called again, asked for my specific model number: H815 SEA. And then they asked for the Serial Number. After that they told me they'll check from which country the device was imported from and they will contact them and then give me a phone number for me to contact so I could MAYBE try and ship it to the original country where it came from and fix this.
So now we agreed that they would call me back on Monday to see how we can solve this issue.
The Callback and its aftermath:
So they called me back on Monday and told me that since it was a weekend, they couldn't progress any further with my issue and said that they sent a reminder email to the "guys at the service center" and that they'll call me back again either the same day (Monday) or "tomorrow tops" (Tuesday)
They called me not Monday, nor Tuesday, but a WEEK and a HALF later asking for my serial number AGAIN because "we must have typed it wrong by mistake". It took them about 10 days for them to realize it was a "wrong S/N" which is a total lie.
After about two days I posted again on LG Lebanon's Facebook page. They told me to come down to their service center for "further assistance". I went down, they took my S/N YET AGAIN and told me "we got some info about the device but we need more time, so give us your name and phone number and we'll call you back".
After a day, Facebook was suddenly filled with angry people, including myself. Here's some of the posts from us to LG Lebanon on Facebook:
Dear Facebook friends,
Today marks the day I pause my rants about all that is wrong in the world and redirect all that anger towards LG Lebanon.
I would kindly ask you to share this post when you read it if you agree as I do that something fundamentally wrong is going on.
Today's post will include a list of expectations that you should equip yourself with when buying an LG phone:
1) This phone (along with thousands of other phones with serial numbers starting with 505 to 511) will have a manufacturing bug and will self-destruct 9-10 months after you pay $500 to buy it.
2) You will be told that the problem is just a bad shipment whereas the truth is that LG released an entire generation of bad phones and launched it into the world.
3) If you bought your phone from outside Lebanon, LG Lebanon will claim that it is not their responsibility to fix it (Got it from the Bahamas? Book a ticket and go fix it there or wait several months until we ship it to Korea and then return it with god-knows how many flaws. PERFECT PRACTICAL PLAN!).
4) If you bought your phone from Lebanon, you're in for quite the ride! Read ahead!
5) You will complain and the receive a call from the LG Marketing Department (Not Service Center, Marketing Department) who will promise you that everything will be okay and that the elite customer service is all they care about.
6) A marketeer will track down the job number of your phone and tell you that it is now in the hands of the service center and should be done in no more than a week. She will confidently add that if the fixing process takes more than 10 days, your phone will be upgraded to a brand-new LG G5 according to a policy issued by LG HQ in Korea.
7) Days will pass by and none of the promises will materialize. When you call to check up on the status of your phone, the marketeer will say she didn't promise you anything and that she does not have the authority to upgrade your phone after she promised she would do so.
8) You will get mad because a lady on the phone is challenging your intelligence after her company ripped you off. You will ask to speak to a manager, she will say that will redirect you and instead hang up the line.
9) You will try calling again but you will not be answered no matter how many times your tried because LG are probably sick of you being right about them being filthy little dealers.
Until I get a proper phone that is worth my time, money and rants, stay tuned for more absurdities sponsored by LG Lebanon!
Here we go again:
CC: Rawad Zahreddine Farah Masri Zahreddine and all those having an experience of a lifetime with LG Lebanon
Last week I spent more than 3 hours exchanging phone calls with LG Lebanon and was finally promised that my phone will be fixed/replaced/upgraded "by far" on Monday or Tuesday. (all 3 options I would have been satisfied with)
Maria (again) promised that LG has been instructed by the Korean offices to take in any phone with a valid warranty and a manufacturing problem and upgrade the LG G4 to a brand-new LG G5 if the fixing process takes more than 10 days. My phone satisfies the criteria that you set since I have bought it from a legal channel here in Lebanon and Maria made sure of that after I gave her my IMEI and SN.
Here I am two days after the deadline that YOU gave me ended, yet, not only have I received nothing, but Maria is telling me that she has no authority to make sure her promise is fulfilled.
Two questions come up here:
1) Who authorized this marketeer to make such promises and why does she suddenly lack this authority?
2) Why is your marketing department handling manufacturing issues and making promises on behalf of the company, and then breaking these promises?
I waited till today to call since I was previously asked by your marketing department to give you the "benefit of the doubt" and approach this with "good faith" (literally). When I finally got in touch with Maria again she said that there is nothing she can do - she wouldn't even track the job number of my phone after I asked her to do so twice.
The conversation intensified after she tried to dodge the fact that she made clear promises to me, and when I asked to speak to a manager she said that she will redirect me to the Administration/Services.
Instead of redirecting, she HUNG UP AND THE LINE WENT DEAD.
Of course, before she hung up, she warned me that the phone call is being recorded (What is that supposed to mean? Is LG going to sue me because they stole my money? - I would love to entertain myself and see that happen. If anything, these recordings should present evidence of the promises that your marketing department set out before me last week).
I called again and again afterwards and there was absolutely no reply. I had to get in touch with my local dealer so he could get in touch with your offices because I wouldn't be surprised that you would go to the extents of blocking a customer's number just because he/she is right about your filthy schemes.
Yes people, I now need a proxy to get in touch with my phone's service company!
I will now happily join Rawad's social media campaign against LG until I get what I have been promised.
Just like LG is willing to cross the lines with its customers (numerous times and in horrible fashions), I will be more than happy to go the extra mile to get what is rightfully mine.
After receiving a call from Maria in the marketing department, I thought my communication with LG is finally getting somewhere and the $500 I spent on my phone are finally going to count for something.
But no.
The LG company returned my phone (FOUR WEEKS LATER!) to the store that I bought it from saying that its warranty has expired and that is entirely FALSE.
I bought my phone on November 13 2015 (9 months ago) which means that my warranty is still valid for another 9 months! Yet the reply I got was that I have no choice but to buy a new phone since mine is irreparable and that was after the marketing department assured me that LG has the green light from Korea to repair any damage that has to do with manufacturing.
I spent my entire morning on the phone with LG trying to get a hold of someone who can help me but instead I spent an hour being transferred from one department to another without any help whatsoever. I am utterly disgusted by the lack of service.
Make sure that the next time your marketing department promises customers that the service center "will be glad to help", they mean it.
This has been by far the worst experience that I have ever had with a tech company, and I am surprised that LG still prides itself by saying it is one of the leading companies in its field.
A Call from LG Jordan:
After 2 weeks, I posted on LG Lebanon's Facebook Page again with the following:
Aaaaand here we go again... sigh...
So about 2 weeks earlier you asked me to go back to your service center to see what we can do with my situation. You told me that you needed more time to "gather more info about this phone based on its serial number and IMEI" and you requested for "my name and phone number" so you can "contact" me.
Well, first, it literally takes no more than 10 minutes to put the IMEI and S/N in, and look for the country of origin of my device. It took LG US live support 2 minutes to do it. Second, I never got a call back for this 2 minutes task, which really intrigues me whether or not you actually care about your own customers.
I really like the creative ways you're ignoring my situation.
I'm kicking this up a notch actually. You see, me being an XDA Developers Recognized Contributor helps me quite a bit. I can address this to XDA on the forum and get the support you, as the official seller of this device, never gave me.
Not only that, but me actually being one of the producers on XDA-TV in front of 380 000 people might raise the awareness of your poor customer support.
I'm going to prepare for a video to be up in front of that many people. I don't care about my G4 anymore. YOU never cared, so why should I?
I hope you guys will have a blast defending yourself from all the hate comments that might go towards you soon.
Now this is basically me threatening LG. "If you don't give me something, I'm putting you up on XDA's front page"... a TL;DR for you.
After 2 days I get a call from a foreign number. It was LG Jordan's market manager (I think) and they basically have told me that they will take care of my situation and to give them a week to do so. And they have told me to "tone it down a bit on Facebook with all the likes and shares you're getting" and that basically I'm putting the blame on the wrong guy. I'm not putting the blame on the wrong guy, LG is LG wherever it is, but anyway I have told them that I blamed LG Lebanon because they never gave me any way to contact the branch where my phone came from so I can get a fix.
So again, I wait...
A Callback from LG Jordan:
After around 2 weeks I got a callback from LG Jordan. They have told me that my device was originated in Singapore and that I should contact LG over there for a fix. I asked them if I can get any contact info so I can directly contact them, they told me that they're gonna call me back. After 3 days they did call me back and told me that LG Lebanon have been informed of my situation (even though they already knew about me) and that I should come (for the third time now) down to them to get my device fixed.
So I'll do that and see how well it goes.
The Rant:
This has been TERRIBLE. Every LG branch is blaming the other one, nobody wants to fix my phone even though it is totally LG's fault I now have a hard bricked device. They are constantly finding reasons not to fix/replace it. There's no single phone number to call, no single email to send to, no single link for a live chat. Each branch has a different mind set, and one branch refuses to fix another branch's product. This is STUPID!
This is not about whether there's warranty or not. This is about a worldwide defect that is affecting a LOT of users and will keep affecting them as long as they are using their LG G4s. My G4 was THEIR DEVICE. It has an LG logo on it, and THEY are responsible for whatever hardware defect they produce and we buy.
LG has failed miserably with supporting their customers. And they have been straight up liars because they actually made a statement that they would fix this issue. Seriously how much do they get paid for this? I'm an RC here and have offered much better support, and the people who I've supported aren't even customers!
I'm never buying a product from LG again, be it mobile phones, refrigerators, washing machines, microwaves. Because I'm sure that LG won't fix any of them either.
That's 600$ down the drain after about a year.
Unfortunately that's how it is nowadays. You just need to enter your pin, place a signature or pass your money to someone and the deal is done but when something happens to you and you contact them regarding your issue, they basically try to get rid of you as soon as possible and aren't giving you any additional information, all they say to you is exactly the same that you can find on their website. This is regarding everything, from broadband, mobile contracts to home appliances or electronics.
The only service I had success and good customer service so far is Amazon. I bought a laptop on Amazon UK but instead I received some dutch/german version of it, with non UK keyboard etc. I wasn't bothered to complain as the laptop wasn't for me but after a year it started to freeze randomly, I noticed it from the beginning but I didn't really care but after some time it became almost unusable even thought it was a new laptop with decent specs. So finally I decided to try and return the product, unfortunately on their website it said that I cannot do it anymore and even manufacturer was giving only one year warranty which was also confirmed by their live support. But I have good knowledge and I told them that something is wrong with it and one year warranty for a laptop is a joke and guess what they said that I can send it back and they will issue a full refund! It sound unreal but it's probably true that Amazon has better policy than OEMs themselves. Obviously it's only available in small number of countries so not a lot of people can take advantage of it.
I'm keeping this story up to date as much as I can. Rest assure that our case will be mentioned on XDA-TV in one of the Rawad Rants video
This is the reason i created the thread called LAWSUIT against LG for making defective devices..
We have progress there too please go to my thread in general on first page n contact girard n gibbs they are running an investigation on lawsuit against lg...tell them about your experience
Bought this phone last week. Read about this issue and I'm very worried. I'm with an H815P with serial beginning with 505.
Hope that if it breaks (which will most likely do), it breaks within warranty period. However, if it indeed breaks outside warranty period, a lawyer told me that LG has to fix it because it's a hidden defect, which falls inside some consumer laws here in Brazil. And as LG already acknowledged the issue, it would be a breeze to make them fix, and receive some money out of it, also.
My sister also had her G4 ILAPO last year, she bought on September, and it died in February. They quickly swapped her phone with another G4, serial beginning with 602 (LG France). Unfortunately, she lost her vacation photos... (she learnt how to use Google Photos backup now, however).
My phone was bought in Brazil, is registered to Brazil and I have the receipt made for Brazil, so I guess, and hope, that I'm covered. But I can't think of anything other than LG having to issue a recall. This is some serious issue.
Best of the luck for you, man. Following your development and hoping for the best.
My LG G4 sucks! it overheats all the time, the serial number is 505 too!
What phone should i get? The S7 edge is just a stupid gimmick. How good is the Oneplus 3?
Tech James said:
My LG G4 sucks! it overheats all the time, the serial number is 505 too!
What phone should i get? The S7 edge is just a stupid gimmick. How good is the Oneplus 3?
Click to expand...
Click to collapse
a LG G4 should not overheat - eliminate misbehaving apps such as Facebook & Facebook messenger, mine runs so cool that I have to check to see if it is on or not!
---------- Post added at 03:49 PM ---------- Previous post was at 03:46 PM ----------
GTMoraes said:
Bought this phone last week. Read about this issue and I'm very worried. I'm with an H815P with serial beginning with 505.
Click to expand...
Click to collapse
don't be worried, LG has sold over 7 million of these phones, a few hundred or perhaps even a few thousand have broken, which means that 999 out of every 1000 have NOT broken!
it's mostly scare-mongering, don't fall for it!
rirozizo said:
I'm keeping this story up to date as much as I can. Rest assure that our case will be mentioned on XDA-TV in one of the Rawad Rants video
Click to expand...
Click to collapse
Yes please this issue needs to addressed seriously hopefully ur video is going to spread awareness please also mention about the V10 ILAPO recently reported by android authority
WTF? said:
a LG G4 should not overheat - eliminate misbehaving apps such as Facebook & Facebook messenger, mine runs so cool that I have to check to see if it is on or not!
---------- Post added at 03:49 PM ---------- Previous post was at 03:46 PM ----------
don't be worried, LG has sold over 7 million of these phones, a few hundred or perhaps even a few thousand have broken, which means that 999 out of every 1000 have NOT broken!
it's mostly scare-mongering, don't fall for it!
Click to expand...
Click to collapse
you do realize you're basically spamming the site with your nonsense.
we've been scammed for over 600$. Our right to own a device for two years, three, heck... a decade, is now being violated because LG doesn't know how to properly connect the CPU to their board. Why do I have to fall back to my 2012 Nexus 4 after a year of using my G4?
Our right is our right and if you still have your device running fine, don't boast about it much because you're gonna eat your words later... all 505 of them
rirozizo said:
you do realize you're basically spamming the site with your nonsense.
we've been scammed for over 600$. Our right to own a device for two years, three, heck... a decade, is now being violated because LG doesn't know how to properly connect the CPU to their board. Why do I have to fall back to my 2012 Nexus 4 after a year of using my G4?
Our right is our right and if you still have your device running fine, don't boast about it much because you're gonna eat your words later... all 505 of them
Click to expand...
Click to collapse
Actually I'd say it is the bootloop fear-mongers who are spamming the 99.9% of us LG G4 owners who have had no issues! (over 7 million of us)
In fact, this phone is so bulletproof, I am actually buying another brand new one this week for a gift for my GF, since mine has withstood my very abusive treatment for nearly 16 months! (dropped over 100 times, etc.)
I would consider a different phone, but all other phones have shortcomings, and this one has none, whether it's the removable battery, unlockable bootloader to stop ads and bloat, the best camera of any phone, the awesome screen, sound, speed, reception, mic quality, reliability, durability, battery life, etc.
WTF? said:
Actually I'd say it is the bootloop fear-mongers who are spamming the 99.9% of us LG G4 owners who have had no issues! (over 7 million of us)
In fact, this phone is so bulletproof, I am actually buying another brand new one this week for a gift for my GF, since mine has withstood my very abusive treatment for nearly 16 months! (dropped over 100 times, etc.)
I would consider a different phone, but all other phones have shortcomings, and this one has none, whether it's the removable battery, unlockable bootloader to stop ads and bloat, the best camera of any phone, the awesome screen, sound, speed, reception, mic quality, reliability, durability, battery life, etc.
Click to expand...
Click to collapse
Unless you got bored of your GF and you want to split then why not... go ahead with buying LG G4 for her... :good:
WTF? said:
Actually I'd say it is the bootloop fear-mongers who are spamming the 99.9% of us LG G4 owners who have had no issues! (over 7 million of us)
In fact, this phone is so bulletproof, I am actually buying another brand new one this week for a gift for my GF, since mine has withstood my very abusive treatment for nearly 16 months! (dropped over 100 times, etc.)
I would consider a different phone, but all other phones have shortcomings, and this one has none, whether it's the removable battery, unlockable bootloader to stop ads and bloat, the best camera of any phone, the awesome screen, sound, speed, reception, mic quality, reliability, durability, battery life, etc.
Click to expand...
Click to collapse
well good luck.
But stop posting OT in ILAPO related threads.
WTF? said:
Actually I'd say it is the bootloop fear-mongers who are spamming the 99.9% of us LG G4 owners who have had no issues! (over 7 million of us)
In fact, this phone is so bulletproof, I am actually buying another brand new one this week for a gift for my GF, since mine has withstood my very abusive treatment for nearly 16 months! (dropped over 100 times, etc.)
I would consider a different phone, but all other phones have shortcomings, and this one has none, whether it's the removable battery, unlockable bootloader to stop ads and bloat, the best camera of any phone, the awesome screen, sound, speed, reception, mic quality, reliability, durability, battery life, etc.
Click to expand...
Click to collapse
you're totally right, g4 is just a fantastic phone for unbeatable value, would recommend it to everyone
sent from 505 bulletproof G4
I'm from Brazil.
10 months after purchase I ha the ILAPO problem.
I was worried because I had a lot of photos and videos that I need to backup it (I use Google autobackup, but I need the hi res too).
I tried to put in the freezer, not work. So I bake the mainboard. And worked!! At least 23h. ILAPO again...
OH sh*t.
Well, not to loose, let's call LG.
I entered the site, and search for repair. There is a section that you describe the problem and so they send one code to you ship in postal service. So I did.
5 days later, they send me back the phone, and in the service list, they change the mainboard and the battery.
I was worried about the warranty, because,well, I opened the phone, freeze the board, later backed....but had no problem. They fixed and now the phone is OK.
Remybr said:
I'm from Brazil.
10 months after purchase I ha the ILAPO problem.
I was worried because I had a lot of photos and videos that I need to backup it (I use Google autobackup, but I need the hi res too).
I tried to put in the freezer, not work. So I bake the mainboard. And worked!! At least 23h. ILAPO again...
OH sh*t.
Well, not to loose, let's call LG.
I entered the site, and search for repair. There is a section that you describe the problem and so they send one code to you ship in postal service. So I did.
5 days later, they send me back the phone, and in the service list, they change the mainboard and the battery.
I was worried about the warranty, because,well, I opened the phone, freeze the board, later backed....but had no problem. They fixed and now the phone is OK.
Click to expand...
Click to collapse
The only tamper indicator that I found was the sticker that changes colors when the device is damaged by water. Even that sticker didn't get triggered when put in the freezer. So weird :cyclops:
But anyway, it's great that you actually had a result with LG!
WTF? said:
Actually I'd say it is the bootloop fear-mongers who are spamming the 99.9% of us LG G4 owners who have had no issues! (over 7 million of us)
In fact, this phone is so bulletproof, I am actually buying another brand new one this week for a gift for my GF, since mine has withstood my very abusive treatment for nearly 16 months! (dropped over 100 times, etc.)
I would consider a different phone, but all other phones have shortcomings, and this one has none, whether it's the removable battery, unlockable bootloader to stop ads and bloat, the best camera of any phone, the awesome screen, sound, speed, reception, mic quality, reliability, durability, battery life, etc.
Click to expand...
Click to collapse
you said you sell phones right.? maybe am wrong but i think you said that not sure. .. no wonder you defending LG...
i love mine.. it had bootloop this i replacement.. but the only thing i hate about LG. is this .. they should give more warranty on the bootlooping devices they have... only for the bootloop issue.. 1 year isnt enough... am against getting bootloop after warranty.. if they are deffective.. i dont care for bootloop during warranty... only after...
I had a dual sim model H818P, and had a bootloop 15 days ago approximatively, I took it to LG mobile service, they told me they were going to replace the motherboard, yesterday they called me and wanted me to swapp it with a new LG V10, I refused, I want my G4 back.
They told me it's going to take some time to import a motherboard with 600+ serial number...
I was on 5.1 rooted with Xposed installed, I had done a Titanium backup fortunately, but what is scaring me is that the new phone they're gonna give me will be on Marshmallow, which is unrooted yet, bye bye to my titanium backup.
Hi ! (Bad english for me ,sorry ,i try...)
I have h815, 506 serie ,not unlocked (afraid ! and want to preserve waranty) ,rooted with Lp Genesys ,since the begining of december 2015 .....and never problem .
I already have heard this problem of 2 big cores story (who eventually cause this bootloop illness ??? Really? True?) and with Aduitor i seriously have undeclocked it to 960 mhz for a long time ,thermal control enabled ,with "ondemand" on these big cores for less request in performance ,in case of.....i don't know if i'm true ,if it really preserve the hardware ( like informatic computer with less temperature in case of underclock, for example...)
Loulou-13 said:
Hi ! (Bad english for me ,sorry ,i try...)
I have h815, 506 serie ,not unlocked (afraid ! and want to preserve waranty) ,rooted with Lp Genesys ,since the begining of december 2015 .....and never problem .
I already have heard this problem of 2 big cores story (who eventually cause this bootloop illness ??? Really? True?) and with Aduitor i seriously have undeclocked it to 960 mhz for a long time ,thermal control enabled ,with "ondemand" on these big cores for less request in performance ,in case of.....i don't know if i'm true ,if it really preserve the hardware ( like informatic computer with less temperature in case of underclock, for example...)
Click to expand...
Click to collapse
Do not be afraid! - I have 505 and I had Genesys long ago with LP
try Stock MM 20D - it is *much* better than Genesys and phone runs very cool and fast and bulletproof!
WTF? said:
Do not be afraid! - I have 505 and I had Genesys long ago with LP
try Stock MM 20D - it is *much* better than Genesys and phone runs very cool and fast and bulletproof!
Click to expand...
Click to collapse
.....and no root with MM ?! or the risk to unlock it ...
.....and he Genesys have impressive battery life ,but after when my phone is still alive i will take pleasure with this formidable best rom, known and renowned : the imperium MM !!!!
Anyone notice the cover for their camera coming off? I'm not talking about the glass, I'm talking about that entire piece that stays on when you take your back cover off, not just the glass... I noticed a week ago that i could move it a little, then today i noticed the entire bottom half was separated and i had to push it back down, but it keeps coming back up. It appears as though the LED's are attached to this but not the cameras.
Nope because mines in a case. I'm not surprised though, it looks too flimsy to survive day to day wear.
Mine is in a case too, and its popping out almost far enough to go passed the case.
So I created a Return Authorization with LG for this, sent the phone in, and 3 weeks later got it back (yesterday). They said they replaced the camera module but they literally did nothing! There's little dings and scratches on there that are in the same spot, there's dust under the glass that i cannot get too, one piece in specific that had my OCD going crazy for two weeks, thats still there. So I sent it back, and when I told the online rep that they didnt do anything to fix it, all she could do was defend the company, which in my opinion, made her and LG look bad because she kept saying how it went through their QA process and passed so it HAS to be good.... but its not... Its all lies!
I've created another RA and am sending it off for repair again, decided I dont trust the V20 or LG's support team anymore so I pre-ordered the G6. I hope thats the right decision.
PMad said:
....decided I dont trust the V20 or LG's support team anymore so I pre-ordered the G6. I hope thats the right decision.
Click to expand...
Click to collapse
PMad said:
So I created a Return Authorization with LG for this, sent the phone in, and 3 weeks later got it back (yesterday). They said they replaced the camera module but they literally did nothing! There's little dings and scratches on there that are in the same spot, there's dust under the glass that i cannot get too, one piece in specific that had my OCD going crazy for two weeks, thats still there. So I sent it back, and when I told the online rep that they didnt do anything to fix it, all she could do was defend the company, which in my opinion, made her and LG look bad because she kept saying how it went through their QA process and passed so it HAS to be good.... but its not... Its all lies!
I've created another RA and am sending it off for repair again, decided I dont trust the V20 or LG's support team anymore so I pre-ordered the G6. I hope thats the right decision.
Click to expand...
Click to collapse
Well, I hope the G6 doesn't have issues because you'd be having to use the same support team!!
Wait you're not happy with LG so you buy another one of their phones? You're pretty much telling them it's ok to do this because you'll just buy a new phone from them if they don't fix your current phone.
Really it makes no sense to do this further the g6 actually has less features than the v20 (no removable battery, half the capacity; 32gb is the only capacity in the US, no audio dac, no second screen) I really don't know what LG is thinking with the g6.
Aside from water/dust resistance and a processor thats a mere 10% faster the g6 offers nothing over the v20.
As far as your scratch/dust complaint I am pretty sure scratches aren't going to be fixed under warranty UNLESS the phone left the factory that way. Could you imagine if a company covered scratches and cosmetic problems under warranty? They'd go out of business.
My opinion is to see on the second round if they fix your issue if not I would switch companies I definitely wouldn't buy another phone from the same company that's just crazy.
Sent from my LG-H918 using XDA-Developers Legacy app
PMad said:
I've created another RA and am sending it off for repair again, decided I dont trust the V20 or LG's support team anymore so I pre-ordered the G6. I hope thats the right decision.
Click to expand...
Click to collapse
So you don't trust LG and yet you preordered the G6....
Sent from my LG V20 using XDA Labs