Related
i know how the dust in getting in our phones, there is a defective seal between the body & the lcd. how do i have proof? i went to install a screen protector today and the solution leaked underneath the lcd and leaves staining and a fog. i had to put my hero in a bag of dry rice to preserve & dry it. no other phone i have had, had this issue when installing a screen protector, im only using a small amount of water spray too, not a ton.
nebenezer said:
I hope you got pictures, and then called your lawyer!!
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Click to collapse
come on man, im serious here, this is an issue that htc should of fixed. they wouldn't sell those screen protectors to damage your phone. i only used a very small amount of the spray they provide, you have to use the credit card to squeeze the bubbles out.
fixxxer2008 said:
come on man, im serious here, this is an issue that htc should of fixed. they wouldn't sell those screen protectors to damage your phone.
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Click to collapse
I actually agree, for some reason I am just unable to pass up an opportunity to give you $h1t
Fortunately I have been one of the lucky few who have no dust under my screen and my call/end button paint shows no wear at all. My hero looks as new today as it did on 3/12/2009 when I got it.
I was serious though about getting photographic documentation, not sure what you would do with it but if you ad an opportunity to tell someone who could do something about it you would be glad you took the pics (ie, emailing someone at htc or sprint, or even proving the defect to customer service in order to get a replacement)
*edit- You bought the screen protector from HTC? I put a full zagg shield on mine a couple months ago and was very paranoid about the solution getting down in the crack between the bottom of the screen and the button plate but I was lucky, no problems.
nebenezer said:
I actually agree, for some reason I am just unable to pass up an opportunity to give you $h1t
Fortunately I have been one of the lucky few who have no dust under my screen and my call/end button paint shows no wear at all. My hero looks as new today as it did on 3/12/2009 when I got it.
I was serious though about getting photographic documentation, not sure what you would do with it but if you ad an opportunity to tell someone who could do something about it you would be glad you took the pics (ie, emailing someone at htc or sprint, or even proving the defect to customer service in order to get a replacement)
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Click to collapse
i may give sprint a call tonight, just upsets me is all. i love the phone but damn i didn't need this today. come to think of it, i may give htc a ring, im sure they must be aware of this, maybe i can get a new phone from them?
fixxxer2008 said:
i may give sprint a call tonight, just upsets me is all. i love the phone but damn i didn't need this today.
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Click to collapse
dude, I think you need some perspective. You have insurance, right? Forget the deductible, if you go in and use the correct words in the correct order you can easily walk out with a brand new phone... just saying.
nebenezer said:
dude, I think you need some perspective. You have insurance, right? Forget the deductible, if you go in and use the correct words in the correct order you can easily walk out with a brand new phone... just saying.
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probably, yes.... i just checked the phone and the fog is gone but there is a highly noticeable water stain under the lcd at the top left corner of the phone. im trying to dry it out as we speak. too late to go to sprint today but i may call them and htc to see what they are willing to do. i assume the invisible shields do not void your warranty at all since some sprint stores & best buy carry them?
fixxxer2008 said:
probably, yes.... i just checked the phone and the fog is gone but there is a highly noticeable water stain under the lcd at the top left corner of the phone. im trying to dry it out as we speak. too late to go to sprint today but i may call them and htc to see what they are willing to do. i assume the invisible shields do not void your warranty at all since some sprint stores & best buy carry them?
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The experience you had today will in no way void your warranty unless you let it. You are the customer, be a customer who's business they want to keep and they will bend over backwards to help you, I have proven this theory many times
ebaDamagePlan said:
should have*
or
should've*
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ok, it should of been fixed the minute they knew about the dust getting under there. i think i have proof of a defective seal, when a small amount of spray causes staining & fog underneath. i just called htc and their warranty department is closed, figures!
fixxxer2008 said:
probably, yes.... i just checked the phone and the fog is gone but there is a highly noticeable water stain under the lcd at the top left corner of the phone. im trying to dry it out as we speak. too late to go to sprint today but i may call them and htc to see what they are willing to do. i assume the invisible shields do not void your warranty at all since some sprint stores & best buy carry them?
Click to expand...
Click to collapse
Eh...good luck. You've got water underneath your screen via a third party screen protective solution.
The liquid wouldnt have entered your screen had you not administered it. Water can creep through even the smallest of openings.
I highly doubt things are going to work in your favor if you enter a Sprint store. I'm not aware of any corporate Sprint location that advocates a screen solution that requires even the smallest amount of liquid since liquid damage is something that must be handled by the insurance company, Asurion, that many wireless providers work through.
Its worth a shot. Just dont be completely disappointed if the Sprint store doesnt respond in your favor.
Quis89 said:
Eh...good luck. You've got water underneath your screen via a third party screen protective solution.
The liquid wouldnt have entered your screen had you not administered it. Water can creep through even the smallest of openings.
I highly doubt things are going to work in your favor if you enter a Sprint store. I'm not aware of any corporate Sprint location that advocates a screen solution that requires even the smallest amount of liquid since liquid damage is something that must be handled by the insurance company, Asurion, that many wireless providers work through.
Its worth a shot. Just dont be completely disappointed if the Sprint store doesnt respond in your favor.
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Click to collapse
Sprint stores as well as Best Buy both install screen protectors, so I doubt that would be an issue.
Umm...not to be rude here, but that's been a known issue for a while. It's not new. Anyone who's had the dust issue (myself included) has known about the seal under the screen leaking.
Yes it's defective. If you put up enough of a fuss they'll replace it with a refurb which will likely have the same problem.
I'm one of the lucky ones. I bought mine at best buy, got it replaced, and haven't had the problem since. It appears HTC had a bad batch (well a lot of them, really) for about 6-8 months. They fixed the problem after that, but the good ones are mixed in with the old ones. It's a crapshoot as to whether you'll get one without a dust problem.
I always get screen protectors that have built in sticky solution. never had the dust problem either.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
wcgbmd said:
I'll just put it like this, its not that I don't believe people are having these issues its just that they are exaggerating it completely out of proportion.
I have a Htc Hero(With Google) made in 2009, came with the 1.56 RUU Installed. I have 1 (READ 1) dead pixel on my entire screen, the case has no paint chips, no dust under the screen, buttons show no wear(its not paint...), my speakers work and sound great, I get a full signal in 90% of places, Calls never drop, hardware is fast if you know what your doing and tweak it, you can run 2.1 perfectly if you know what your doing, no battery issues whatsoever.
So yeah... a dead pixel... I'm completely returning my hero to Sprint for that. (not)
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Click to collapse
I also have a dead pixel. And I'm not returning it for that reason, either.
But I feel I need to set you straight on a few issues.
#1. The dust issue is real. While I personally didn't wait until I had half my screen covered with it to replace it, I've seen pics (here I believe) where the phone is virtually unusable due to the dust. I had a small amount of dust. But why shouldn't I return it? Why should I spend a bunch of money on a defective piece of hardware? If it's not properly functioning when brand new I'm returning it. Which is what I did, and lucked out.
#2. Button wear. I've never had this problem (only had the phone a couple of months) but my wife has. Whether it's paint, or dye, or what have you, those things can and do flake. There are also images of it on these forums if you search for them.
#3. Never had a speaker problem.
#4. You seem to be extremely fortunate about where you live/drive/work then. Because signal issues happen if you do any travelling.
#5. I don't get people with battery problems either. I have the stock battery and can go all day (12-14 hours) and use 50% or less of the battery.
Anyhow, I doubt the people that are having the issues you mention are exaggerating, and at least in the case of the flaking buttons and dust I know from experience they're as bad as people make it out to be.
chfields said:
Sprint stores as well as Best Buy both install screen protectors, so I doubt that would be an issue.
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exactly, plus they sell them as well. it wouldn't void my warranty under water damage because the water indicator sticker is intact and there are no signs of water damage. i doubt a small amount of solution would seep under the screen unless it was defective. im about to call sprint and demand a brand new hero or a samsung moment as im on my 3rd phone now. besides the fact the 3rd phone they sent me was suppose to be new and it's a refurb with over 700 calls made from it. im really about to not buy htc or sprint anymore and maybe move to another carrier.
chfields said:
Sprint stores as well as Best Buy both install screen protectors, so I doubt that would be an issue.
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Click to collapse
I'm not aware of any corporate Sprint Store that would install a screen protector that uses any form of a liquid. The screen protectors that Sprint stores sell are a stick film. Nothing that requires liquid to apply.
Best Buy stores do sell and install these...but you're not going to Best Buy for a replacement unit generally. I'm sure they'll turn you away.
well forget sprint, they said the most that will happen is to give me another refurbish, they need to all be on the same page. some say you get new phones and some say they give you used ones. after 3 phones im entitled to a new one or another comparable model. so i guess my last hope is to call htc on monday, after that im dropping my contract and going to t-mobile or verizon. maybe the issue is they give people used phones and not new ones, they need to start backing up their warranties because it seems to me they are just cheap as hell.
fixxxer2008 said:
yeah but it's a legit complaint, im not just ranting. the dust & seal issue are known issues on the net. to me sprint just doesn't care about their customers. every one of their workers give you different answers, no one is on the same page.
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Had the phone since day -2 and have yet to have one speck of dust under the screen yet. And mines the without google branding. You probably just need to stop whining or stop messing up YOUR phone =P
fixxxer2008 said:
exactly, plus they sell them as well. it wouldn't void my warranty under water damage because the water indicator sticker is intact and there are no signs of water damage. i doubt a small amount of solution would seep under the screen unless it was defective. im about to call sprint and demand a brand new hero or a samsung moment as im on my 3rd phone now. besides the fact the 3rd phone they sent me was suppose to be new and it's a refurb with over 700 calls made from it. im really about to not buy htc or sprint anymore and maybe move to another carrier.
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Click to collapse
Who said you were entitled to a "New" Hero? Did you get it through insurance? If not, then you're not entitled to a "New" Hero.
VinceOB said:
Who said you were entitled to a "New" Hero? Did you get it through insurance? If not, then you're not entitled to a "New" Hero.
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Click to collapse
all replacements were done through sprint and my 2nd one was a brand new phone. the tech told me last week that if my 3rd one acts up im entitled to a another compatible phone model such as the moment. now they are telling me something different. to me the $7 insurance i pay for every month is apparently worthless.
fixxxer2008 said:
all replacements were done through sprint and my 2nd one was a brand new phone. the tech told me last week that if my 3rd one acts up im entitled to a another compatible phone model such as the moment. now they are telling me something different. to me the $7 insurance i pay for every month is apparently worthless.
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Click to collapse
Yep the 3 phones for virtually nothing compared to how much you would of had to pay.
Why do we even bother with the $7?
Hi to that love the GSIII,
Got my on Friday, I could not find a case I liked so I started shopping around.
Today at lunch, the phone took a 30" drop from a table, the display is going bad.
Any "constructive" ideas that might help me out?
Kind Regards,
Jim
[email protected]
:crying:
If there's no noticeable physical damage int he corner you could probably send it in as a defect. And why on earth you not put at least a case on the damn thing, regardless of looks. I almost want to tell you that you deserve it.
Ya think Ill definately get the Insurance.
Try returning it to wherever you got it from and hope they accept it
Otherwise you can pay Samsung to fix it for you or order parts an DIY
Do you have insurance? If so then they may give you one with a deductible fee
I am very disappointed by the s3 build quality, why couldn't they design a durable phone like s2
Sent from my iPhone using Tapatalk
JimJep said:
Hi to that love the GSIII,
Got my on Friday, I could not find a case I liked so I started shopping around.
Today at lunch, the phone took a 30" drop from a table, the display is going bad.
Any "constructive" ideas that might help me out?
Kind Regards,
Jim
[email protected]
:crying:
Click to expand...
Click to collapse
Poor guy. Well, the obvious is that this is a case of cracked LCD. However, my next question would be where did you buy it? If you opted in for Best Buy's Black Tie, you could get that repaired/replaced at no charge (with the exception of your monthly payment you pay). If not, Asurion will charge $125 deductible.. or the service centers are $99 last time I looked (I've been out of the repair game a few months).
If the crack isn't evident (because it is har dot tell in the image) where you can see the crack of the LCD (not the glass of the digitizer, as that appears to be fine) but the spider web effect of the LCD... the store might unknowingly exchange it. Personally, I'd be honest with them. I had a defective EvoLTE that I was waiting to swap when three days before S3 release I dropped it and cracked the corner of the digitizer. Best Buy was kind enough to exchange me anyway, simply because I spoke up and said what happened.
Best of luck to you!
Actually most places will still let you add on the insurance since its still under the 30 day window. Just wait it out a few days and then see about getting it fixed.
Did you cry yourself to sleep that night?
Ouch... I'd probably be depressed if I was you lol. But hopefully you'll get a replacement. Good luck
sent from my GALAXY SIII
Omg... I would of died. I literally took the case off my phone, opened this thread, and then put the case back on..
#CoolStoryBro
I would've cried too, I almost had a drop today at work and my life flashed before my eyes. I don't have a case on mine, the beauty of it is too nice to cover. I will give you all permission to say I told you so if/when I drop my phone.
check out step 11
http://www.ifixit.com/Teardown/Samsung-Galaxy-S-III-Teardown/9391/2
and and lcd/digitizer combo on ebay....275 ouch.
http://www.ebay.com/itm/Samsung-Gal...767?pt=LH_DefaultDomain_0&hash=item231e50bbaf
best bet claim insurance, 199 deductible(assuming since s2 variants are still 199)
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
Thanks to all these I dropped my S3 threads that are starting to popup I got a 30% off coupon at square trade and bought a ADH warranty.
The problem is that the att stores do not have them and you will have to ship it off I believe. In any event, a hassle. For those of you that get your phone go to ATT or wherever and slap a case on it You have 30 days on the case also. So what if it is not your ultimate case. Protect the phone! It is slippery!
I have mine in a TPU case (8 bucks) and a neoprene sleeve I've had for a while.
hawkeye2188 said:
I would've cried too, I almost had a drop today at work and my life flashed before my eyes. I don't have a case on mine, the beauty of it is too nice to cover. I will give you all permission to say I told you so if/when I drop my phone.
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Click to collapse
diztronic.com sells a semi-transparent grippy matte case for $10. Brand is highly regarded.
I get mine sometime this week, but I don't have a phone yet. I'll post pics.
Damn man, that sucks. I'm gonna baby the hell out of my phone, if I ever get it, until my Incipio Silicrylic Dual Pro arrives in a few days
Both mine and my wife's G3 have developed cracks - both in Quickcircle back replacement cases and never droped or knocked in any way. My crack is accross the mic and my wife's are along the IR blaster and headphone port. Hers is white and mine is black. I will be returning hers tomorrow but am very wary of the response I will get. I suggest anyone look closely now for any signs of this if it is likely to be of concern.
I've heard about some having problems. I think LG knows and won't give you a hard time. I double checked mine and so far so good. Good luck man.
phillevy said:
Both mine and my wife's G3 have developed cracks - both in Quickcircle back replacement cases and never droped or knocked in any way. My crack is accross the mic and my wife's are along the IR blaster and headphone port. Hers is white and mine is black. I will be returning hers tomorrow but am very wary of the response I will get. I suggest anyone look closely now for any signs of this if it is likely to be of concern.
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Click to collapse
If that flag is accurate and you live in the UK you have nothing to worry about. Its a fault, pure and simple and you have EU consumer laws on your side.
The question is where did you get it? Some stores are more accommodating than others.
same here
The same happened to me today, I got a crack near microphone and I don't know what to do. I bought this from ebay one week old and as far as I know it's a unlock device with Three branding. I have this phone around one month now and the worst part is that my brother brought it to me from the uk when he came on vacations. I don't believe that if I try to contact LG from my country (Cyprus) I will have the phone replaced. The only thing I can do is send it back to my brother in UK but the phone was bought from ebay so I believe I will have problems requesting for a replacement. I am not sure what I have to do, any suggestions guys?
I
ChrisM75 said:
If that flag is accurate and you live in the UK you have nothing to worry about. Its a fault, pure and simple and you have EU consumer laws on your side.
The question is where did you get it? Some stores are more accommodating than others.
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Click to collapse
I got my wife's online from carphone warehouse, so hopefully it will be OK. I just hope they don't imply the phone has been mistreated. I am going to take print outs of the many websites discussing this issue to back me up. My phone was from o2, but as it isnt so bad I'm reluctant to return it due to how much I've customised it (rooted etc). At least they haven't bent I suppose!
Sent from my LG-D855 using Tapatalk
Carphone warehouse are scum, but buying it online actually helps. Take a bit of evidence that its common and they really cant complain.
I have the same crack at the mic.
Sent from my LG-D850 using XDA Free mobile app
http://www.trustedreviews.com/news/lg-g3-owners-complain-of-cracking-issues
Sent from my Sprint LG G3 using Tapatalk
I've seen several G3s now with a crack on the ir blaster, I'm sure LG is well aware of this issues already and they should be able to issue a warranty as this IS a manufacturers defect.
No cracks, yet. Dropped it once, with a cheap case on it. No damage.
Steve
Evolution_Freak said:
http://www.trustedreviews.com/news/lg-g3-owners-complain-of-cracking-issues
Sent from my Sprint LG G3 using Tapatalk
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Click to collapse
I am aware of this article, however there is nothing else to confirm that LG have officially acknowledged it and others claim they have been met with denial when speaking to them.
calling you out, bs, this kind of damage is due to lack of care!
"crackgate" what exactly does that refer to, too much crack and dropped your phone near the gate?
homer285 said:
calling you out, bs, this kind of damage is due to lack of care!
"crackgate" what exactly does that refer to, too much crack and dropped your phone near the gate?
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Click to collapse
2 phones - one white, one black used by different people. We are pretty boring people that nurture our phones carefully (cases, screen protectors etc). Both phones developing cracks in similar places (along openings) without a single mark or scuff anywhere else. Many other reports as well, all in the same places on the phone. This isn't one of those "my screen has spontaneously shattered" posts, so you are out of line with your comments I'm afraid.
Based upon my own (extremely unscientific) following of this issue. Many of the pictures I've seen of phones with this issue seem to somehow involve the circle case. I do not have one, do not know what sort of pressure the circle case applies to the rest of the phone... However I am not planning on getting one of these cases based upon the number of pictures I've seen with cracks and the case is in the picture (or mentioned by the person posting).
muiriddin said:
Based upon my own (extremely unscientific) following of this issue. Many of the pictures I've seen of phones with this issue seem to somehow involve the circle case. I do not have one, do not know what sort of pressure the circle case applies to the rest of the phone... However I am not planning on getting one of these cases based upon the number of pictures I've seen with cracks and the case is in the picture (or mentioned by the person posting).
Click to expand...
Click to collapse
This may possibly be the cause as both our phones are in these cases. The replacement back doesn't feel any more tight fitting than the original, however and it is the only way to keep wireless charging. In any case it is an official LG product so they still have to accept responsibility if they are continuing to market them.
Man that sucks. I bought a G3 for my wife and myself and we dont have cracks...yet. I hope it was only a specific batch of these for real and they werent just saying that for good PR. Ive had my phones about 3 weeks now and so far so good. We have cases on too...
Sometimes I feel like I can easily crack the case by opening it if I have to swap sim cards. Now once I get it open at the USB port, I slide a credit card along both sides and it easily undoes the clips.
Its because of this freaking crack issue that i am scared of using the beautiful circle case..
I believe the case exerts a lot of tension/pressure on the outer body of the phone..
homer285 said:
calling you out, bs, this kind of damage is due to lack of care!
"crackgate" what exactly does that refer to, too much crack and dropped your phone near the gate?
Click to expand...
Click to collapse
This is and was a known issue. I read about it on multiple sites. WTF are you taking about lack of care...
kennypow3rs said:
This is and was a known issue. I read about it on multiple sites. WTF are you taking about lack of care...
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Click to collapse
There's always the one guy who says if I didn't happen to me it couldn't happen to anyone else. I hope you get it replaced as I think it was a defect even though mine is fine so far. Good luck to you and your wife bro.
So quick run down, I pre-ordered the phone on launch day of announcement, and the phone came in today. i was so excited! anyways messing around with it some, and it was pretty damn cool! got on my car, had the phone on my lap, took a turn and it went in between the car seat, and the center console ( "pit of death", or "the void" as i call it ). Once i got home, and started to fish for the phone, and when i grabbed it i heard a crack. This is the result....
im now contacting google to see how much it would cost to get it fixed since i didnt get the protection plan (first phone that ever broke on me so i thought i would be fine), if not just repair it myself.
Edit:
So to give users a TL,DR version of the scenario, I was handed over to another company for no warranty support. OEM parts so not bad. replacement cost for screen is $150.
damnnnnnn that hurts i have already ordered the few cases.
I'm gonna go by Verizon in the morning, see if they have a case for a decent price. I dropped my Note 7 in the void a few times, but since it was on recall I couldn't care less. Now that I'm stuck with the Pixel XL for 2 years, I am gonna protect it lol. Keep us updated on the cost of repairs, though. I didn't get the insurance either
That sucks man. Let us know how much will be to fix it.
That blows... :/ Makes me kinda glad I ordered it with a case and glass screen protector.
So after calling Google, i pretty much got bounced back and forth between them and HTC. I'm not gonna deal with that crap.
There seems to be a shop close to me that seems to have replacement screens available for $150, thinking of just biting the bullet because looking around online, doesn't seem to have much options without being stuck waiting.
Sort of blows cause my tempered glass protector was scheduled to arrive either tomorrow or saturday.
lilchicano said:
So after calling Google, i pretty much got bounced back and forth between them and HTC. I'm not gonna deal with that crap.
There seems to be a shop close to me that seems to have replacement screens available for $150, thinking of just biting the bullet because looking around online, doesn't seem to have much options without being stuck waiting.
Sort of blows cause my tempered glass protector was scheduled to arrive either tomorrow or saturday.
Click to expand...
Click to collapse
:crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying:
for you.....
One reviewer had a 5 inch pixel that broke the screen. Seems even with gorilla glass these phones are fragile. Waiting on mine from the google but ordering a good case now...
As I'm fretting about why my order has been processing for 50 hours now I see this and now I feel less crappy.
My condolences OP.
If you used a Credit card to purchase it you may have some kind of protection
lilchicano said:
So after calling Google, i pretty much got bounced back and forth between them and HTC. I'm not gonna deal with that crap.
There seems to be a shop close to me that seems to have replacement screens available for $150, thinking of just biting the bullet because looking around online, doesn't seem to have much options without being stuck waiting.
Sort of blows cause my tempered glass protector was scheduled to arrive either tomorrow or saturday.
Click to expand...
Click to collapse
I was worried about this exact thing. Does Google not have an official repair service set up for incidents like this? If so, this is going to be really bad for anyone who hasn't purchased the protection..
Sent from my Nexus 6P using XDA-Developers mobile app
Can you not add the insurance after the purchase within a certain time? Make the claim afterwards? Just a thought
lilchicano said:
So after calling Google, i pretty much got bounced back and forth between them and HTC. I'm not gonna deal with that crap.
There seems to be a shop close to me that seems to have replacement screens available for $150, thinking of just biting the bullet because looking around online, doesn't seem to have much options without being stuck waiting.
Sort of blows cause my tempered glass protector was scheduled to arrive either tomorrow or saturday.
Click to expand...
Click to collapse
Wow major bummer.. ordering one of those rhinobumper thingy's that xda promoted... the video sold me, I'll try it to protect my baby.
Bummer! Although hearing you called Google and are getting bounced between them AND HTC is very disheartening! Thought this phone was "the first by Google"?! And that HTC was basically a silent partner. If indeed the case, Google should be handling this themselves, not bouncing people off to HTC...a vendor who isn't even on the marketing materials!
bradley26 said:
Can you not add the insurance after the purchase within a certain time? Make the claim afterwards? Just a thought
Click to expand...
Click to collapse
This. Most of these policies have a week or two grave period where you can opt in.
Sent from my Pixel XL using Tapatalk
For some reason, Google won't let you add warranty after placing the order (preorder). It has to be at order time itself.
I tried to add warranty even before my phone was shipped, and was told "No"
If paid with credit card, there may be hope. Or add square trade warranty.
sulpher said:
Wow major bummer.. ordering one of those rhinobumper thingy's that xda promoted... the video sold me, I'll try it to protect my baby.
Click to expand...
Click to collapse
Yeah i ordered one of those too, but also had it with the OEM clear one they have in the Google Store when i placed my order.
DanRyb said:
Bummer! Although hearing you called Google and are getting bounced between them AND HTC is very disheartening! Thought this phone was "the first by Google"?! And that HTC was basically a silent partner. If indeed the case, Google should be handling this themselves, not bouncing people off to HTC...a vendor who isn't even on the marketing materials!
Click to expand...
Click to collapse
Yeah sucked getting bounced back to each other. I'll probably try giving them a call again in the morning to see what happens then. Hopefully I wont get bounced around by them and get this resolved by them, I would like to try to avoid a 3rd party if possible.
so i just realized not too long ago after removing the case that there is a slight bump on the back side of it too. I really hope it doesn't affect the internals in any way shape for form.
I was on the fence about buying a case. I am now buying a crazy fancy one.
$900 for a phone that easily cracks?
HTC is handling repairs I read somewhere. It sounds like they may not have all their ducks in a row yet between HTC and Google on repairs.
Anyone notice the cover for their camera coming off? I'm not talking about the glass, I'm talking about that entire piece that stays on when you take your back cover off, not just the glass... I noticed a week ago that i could move it a little, then today i noticed the entire bottom half was separated and i had to push it back down, but it keeps coming back up. It appears as though the LED's are attached to this but not the cameras.
Nope because mines in a case. I'm not surprised though, it looks too flimsy to survive day to day wear.
Mine is in a case too, and its popping out almost far enough to go passed the case.
So I created a Return Authorization with LG for this, sent the phone in, and 3 weeks later got it back (yesterday). They said they replaced the camera module but they literally did nothing! There's little dings and scratches on there that are in the same spot, there's dust under the glass that i cannot get too, one piece in specific that had my OCD going crazy for two weeks, thats still there. So I sent it back, and when I told the online rep that they didnt do anything to fix it, all she could do was defend the company, which in my opinion, made her and LG look bad because she kept saying how it went through their QA process and passed so it HAS to be good.... but its not... Its all lies!
I've created another RA and am sending it off for repair again, decided I dont trust the V20 or LG's support team anymore so I pre-ordered the G6. I hope thats the right decision.
PMad said:
....decided I dont trust the V20 or LG's support team anymore so I pre-ordered the G6. I hope thats the right decision.
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PMad said:
So I created a Return Authorization with LG for this, sent the phone in, and 3 weeks later got it back (yesterday). They said they replaced the camera module but they literally did nothing! There's little dings and scratches on there that are in the same spot, there's dust under the glass that i cannot get too, one piece in specific that had my OCD going crazy for two weeks, thats still there. So I sent it back, and when I told the online rep that they didnt do anything to fix it, all she could do was defend the company, which in my opinion, made her and LG look bad because she kept saying how it went through their QA process and passed so it HAS to be good.... but its not... Its all lies!
I've created another RA and am sending it off for repair again, decided I dont trust the V20 or LG's support team anymore so I pre-ordered the G6. I hope thats the right decision.
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Click to collapse
Well, I hope the G6 doesn't have issues because you'd be having to use the same support team!!
Wait you're not happy with LG so you buy another one of their phones? You're pretty much telling them it's ok to do this because you'll just buy a new phone from them if they don't fix your current phone.
Really it makes no sense to do this further the g6 actually has less features than the v20 (no removable battery, half the capacity; 32gb is the only capacity in the US, no audio dac, no second screen) I really don't know what LG is thinking with the g6.
Aside from water/dust resistance and a processor thats a mere 10% faster the g6 offers nothing over the v20.
As far as your scratch/dust complaint I am pretty sure scratches aren't going to be fixed under warranty UNLESS the phone left the factory that way. Could you imagine if a company covered scratches and cosmetic problems under warranty? They'd go out of business.
My opinion is to see on the second round if they fix your issue if not I would switch companies I definitely wouldn't buy another phone from the same company that's just crazy.
Sent from my LG-H918 using XDA-Developers Legacy app
PMad said:
I've created another RA and am sending it off for repair again, decided I dont trust the V20 or LG's support team anymore so I pre-ordered the G6. I hope thats the right decision.
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Click to collapse
So you don't trust LG and yet you preordered the G6....
Sent from my LG V20 using XDA Labs