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Okay, so i noticed a few months back that the hinge on the camera side on my camera didnt fit properly. And it slid around very badly. I took it to the Verizon store and they barely looked over it and told me i could buy a case for my phone. I took it again a couple weeks ago...they told me that it looked like a hinge broke on my back cover, and they again told me i could buy i case-__-....So, i didnt buy a case, but i ordered a replacement back...and low and behold THE SAME PROBLEM...I do admit that the replacement does fit a bit more snug, but still doesnt fit into place in that corner.
I did notice that the hinge on the back cover doesnt meet up directly with the hinge on the back of the phone which means it has to be a problem with the way the phone was manufactured, because theres no way i can get two different back covers with the same defect!
I attached a pic....do any others have this issue?....cuz im not really sure if i should argue with Verizon at this point.
-I was planning on selling my Incredible next year to get a new phone...most likely this one http://androinica.com/2010/08/07/le...e-for-verizon-wireless-gets-caught-on-camera/
-And this manufacture defect lowers my resale value.
-Also im afraid they will try and argue with me, because i dropped my phone and have a cosmetic flaw on that side...so it kind of looks bad if you know what i mean.
-What do you guys think?
-You will also notice where it looks chewed up, thats a result of me dropping my phone, however...that happened long after i noticed the defect and long after i told Verizon about it...so they arent related issues at all
>>>>>I talked to the store reps and they documented it this time and that the warranty will send me a new one
Have you thought about getting a red original cover for it on ebay? Maybe that will make the resale more attractive.
I've always had one of those silicone cases on mine, but having to remote/reinsert my battery earlier I happen to have it off right now. Mine seems to fit well around the entire phone, though it did start coming off easier than I would've thought as I was removing the case earlier. I definitely don't have your problem though.
lamusician said:
Have you thought about getting a red original cover for it on ebay? Maybe that will make the resale more attractive.
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Dont have that kind of money x)...im only 17 and my parents wouldnt pay $100 for it...but that doesnt help my issue...im just wondering if i should take it back or not
the way i feel about it is that my lowered resale value should be a result of my own faults...i.e the me dropping it....but it shouldnt be lowered because of the manufacturer
not only that, it makes me feel uncomfortable that it wont be as sturdy or anything...which i already know thats the case
prowlah said:
I've always had one of those silicone cases on mine, but having to remote/reinsert my battery earlier I happen to have it off right now. Mine seems to fit well around the entire phone, though it did start coming off easier than I would've thought as I was removing the case earlier. I definitely don't have your problem though.
Click to expand...
Click to collapse
Thanks...so do you think i should complain?...im kind of mixed about this...because my phone works perfectly fine...but then i have my feeling like what i posted above, my lowered resale value should be my fault not a result of a mis-manufactured phone
schwartzman93 said:
Thanks...so do you think i should complain?...im kind of mixed about this...because my phone works perfectly fine...but then i have my feeling like what i posted above, my lowered resale value should be my fault not a result of a mis-manufactured phone
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Click to collapse
With the money that Verizon is making off of us, I don't see why you shouldn't complain. What's the worst thing that could happen?
lamusician said:
With the money that Verizon is making off of us, I don't see why you shouldn't complain. What's the worst thing that could happen?
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Click to collapse
Idk, lol...i just hate dealing with reps that dont know ****...and also the lady at the warranty service told me that if i send it in and they determine i broke the phone. That i would be charged full retail price.
Why does the plastic on the front of that corner look all chewed up? It looks as though someone were prying it with something sharp and did a careless job.
elborak said:
Why does the plastic on the front of that corner look all chewed up? It looks as though someone were prying it with something sharp and did a careless job.
Click to expand...
Click to collapse
I dropped my phone...but that happend after i discovered the defect and showed it to the VZW store.
-I know it kind of looks bad on my record now...but im going to talk to the manager and tell him that the reps didnt document the other 3 times i came in when the lady on the warranty service said they should have
I'm sorry but that does not look like a defect. If it only happened after you dropped your phone, it's clear that there is some sort of correlation. These things don't happen randomly without some sort of mishandling.
I've had my phone since the day before release (got it a day early thanks to Fedex) and it looks pristine. Next time you should invest in a case which will help protect your phone and avoid stuff like this from happening.
shabubu said:
I'm sorry but that does not look like a defect. If it only happened after you dropped your phone, it's clear that there is some sort of correlation. These things don't happen randomly without some sort of mishandling.
I've had my phone since the day before release (got it a day early thanks to Fedex) and it looks pristine. Next time you should invest in a case which will help protect your phone and avoid stuff like this from happening.
Click to expand...
Click to collapse
I said the I dropped my phone after I showed them the defect...but its all taken care of...it took it to the store and they documented it and they said warranty would send me a new one
Sent from my ADR6300 using XDA App
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
gentleart said:
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
Click to expand...
Click to collapse
I probably clean my phone 10 times an hour, and a full polish twice a day.
tmellen said:
I probably clean my phone 10 times an hour, and a full polish twice a day.
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Click to collapse
Thank you for making me feel half-way normal! lol
dude call *611 for a refurb.
Umm shouldn't you have complained when it was new?
shoman24v said:
Umm shouldn't you have complained when it was new?
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Click to collapse
If you read in the OP...i complained three different times...but each time they looked at it for a minute and told me i the broke cover...AND THEY DIDNT Document it....I tried a second time...they looked at it for a minute DIDNT DOCUMENT!...and they told me oh well you can call the warranty people, but it just looks like you broke the broke the back cover, you can buy a case if you want...so i called the warranty people and they told me that the workers should have documented it...so, i went a third time and they did and said the same thing each time...So, i bought a replacement back...AND IT WAS THE SAME ISSUE...which means it was the main part of my phone, not the back cover...and so i took it to the store and told them to do a thorough inspection and they even tested my back covers on their phones and both my back covers fit perfectly...so he showed his manager and they documented it and told me to call the warenty people and they should send me a new one...so im satisfied
gentleart said:
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
Click to expand...
Click to collapse
Thats exactly the way i feel...while its great to have a case and it is recommended....ITS NOT NEEDED, and i dont want to pay money for something i dont 100% NEED...And im glad it didnt get to the point where i had to argue that with them...like i said, theyre gonna send me a new phone, so im happy
I think the most funny thing about all of this, is Im part Jewish, and that side of me came out today...because one of my main concerns was resale value...so my dad told me i Jewed Verizon, lol
--If you catch my drift
schwartzman93 said:
Thats exactly the way i feel...while its great to have a case and it is recommended....ITS NOT NEEDED, and i dont want to pay money for something i dont 100% NEED...And im glad it didnt get to the point where i had to argue that with them...like i said, theyre gonna send me a new phone, so im happy
Click to expand...
Click to collapse
I'm happy it worked out for you.
I did exactly what I shouldn't have done and bought a gel case - though I wanted one anyway.
[email protected]
Go on with yo Jew self. Part-Jew self.
Whatever, You made me laugh.
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Click to expand...
Click to collapse
I don't think Tmo will be sending you a replacement since you got it through CL. I'd suggest calling up HTC directly and seeing if they can help you.
I've come to believe there is no hinge issue. Yes, I've been brainwashed.
I doubt tmo is going to replace a phone bought from cl, this is a risk you take when buying this way. The hinges on mine do the "auto open/close" thing too but in the month I have had it it has not been an issue. The hinge itself is strong just not spring loaded.... non issue.
Spotty service you can do 1 kof 2 things, 1 temp root and do the manup themed rom I found it more stable or 2 do the ota update I did both and the update is better for service....
Sent from my T-Mobile G2 using XDA App
Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Click to expand...
Click to collapse
Hinge problem......what hinge problem thats the design dont listen to everyone turning there phone upside down.
grex49 said:
Hinge problem......what hinge problem thats the design dont listen to everyone turning there phone upside down.
Click to expand...
Click to collapse
I am on my second G2.. and I can confirm that this second has a much crappier hinge. The hinge on my first phone would spring open or closed. This new one doesnt snap into place like the first one. I will be sending mine back. Not sure if I am going to get a new G2 or a mytouch.
I bought a motorola cliq on craigslist 2 months after the person had purchased it. But it still had the 1 year manufacture warranty from first purchase date. I dont know if the border will be an issue but the purchase will not be an issue. They have the record from the IMEI number.
drm916 said:
I am on my second G2.. and I can confirm that this second has a much crappier hinge. The hinge on my first phone would spring open or closed. This new one doesnt snap into place like the first one. I will be sending mine back. Not sure if I am going to get a new G2 or a mytouch.
Click to expand...
Click to collapse
Get the mytouch. The g2 iz amazing, I loved it. But I think the mytouch iz all around better
Sent from my HTC Glacier using XDA App
Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Click to expand...
Click to collapse
You should try getting the mannual update link on this forum. I did it yesterday, and since, I have not had any reboots, nor freezing that require battery pull. Signal strength is much better, being that I barely get signal at my desk, and now I can actually hold a conversation. Also, battery life seems to have improved a bit...where I was getting maybe 40% by Noon, it's 4:00 PM as I am writting this and I have 32% left.....
ddgarcia05 said:
I've come to believe there is no hinge issue. Yes, I've been brainwashed.
Click to expand...
Click to collapse
I have an issues...I have never been able to be hypnotized.....much less brain washed....my hinges still suck!!!!!
I just purchased the thin plastic rubberized cover for the phone (I think you have the same one) bcs the OEM T-Mo gel is very heavy...I think that had something to do with making the hinge problem worst.
It's really not a non-issue, except for the fact that I paid $250 for this phone plus hipping and taxes and I really find the hinge to be a POS...and not really acceptable at those prices. Now with that said, It really annoys me when I walk I can actually hear the phone "slapping" as I take strides....that really gets under my skin!!!
T-Mo will not stand by the product as defective, that pisses me off even more...they know that they sold a defective product and now are calling it a design feature.... I wonder what would have happened if Toyota said that about their break issue.....lol!
K
Crey23 said:
You should try getting the mannual update link on this forum. I did it yesterday, and since, I have not had any reboots, nor freezing that require battery pull. Signal strength is much better, being that I barely get signal at my desk, and now I can actually hold a conversation. Also, battery life seems to have improved a bit...where I was getting maybe 40% by Noon, it's 4:00 PM as I am writting this and I have 32% left.....
I have an issues...I have never been able to be hypnotized.....much less brain washed....my hinges still suck!!!!!
I just purchased the thin plastic rubberized cover for the phone (I think you have the same one) bcs the OEM T-Mo gel is very heavy...I think that had something to do with making the hinge problem worst.
It's really not a non-issue, except for the fact that I paid $250 for this phone plus hipping and taxes and I really find the hinge to be a POS...and not really acceptable at those prices. Now with that said, It really annoys me when I walk I can actually hear the phone "slapping" as I take strides....that really gets under my skin!!!
T-Mo will not stand by the product as defective, that pisses me off even more...they know that they sold a defective product and now are calling it a design feature.... I wonder what would have happened if Toyota said that about their break issue.....lol!
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Click to collapse
Couldn't have said this better, kudos to you, man the hinges are defective! Seriously I can't believe the people who agree that its a feature lmao, yea let toyota said the break issue was a feature too, only imagine... lmaoooo. But its just a phone who cares right let people pay their money and that's it, yea iight I want this hinge issue solve by htc or tmo I'm sending it back htc so they can put stronger magnets on the device. In case y'all didn't know someone found weak magnets on the G2 with a paper clip I think on the sides of the keyboard I read this on a tmo forum like three people found the magnets. Well I guess ima send their piece if ****ty hinge G2 for a fix and they better put stronger magnets
Tmo has been a total disappointment on this device for me. Can't believe they're trying to be like apple with the iphone 4 as they refused to admit it was a design defect/flaw and the phone just wasn't been hold the right way lmaoooo. Things like mass production of defective device can happen guys just because the majority of G2 got this problem doesn't mean it was ment to be like this. Look at toyota, do you think the break issue was a feature?
That's cool that's a lovely feature a car that has a not always functional break, yea and they targeted for crazy people if a normal people buys it and they don't like our new feature they can return their car. Its the spontanious break feature, your breaks may not work at times and at times it will, enjoy our new feature it is targeted for people who love to die
Sent from my T-Mobile G2 using XDA App
androidfeen809 said:
K
....Tmo has been a total disappointment on this device for me.....
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
No kidding.....I sent back my first phone for two reasons....the hinge was absolutely loose, and multiple freezes a day, with at least one batt pull a day!
They sent me a second phone....I really tried to deal with the issues, but I called (Day 14th), they told me that my Buyers remorse period had already ended, that there was nothing they could do about the hinges nor the reboots!!!! I received my phone on Oct 15th, on the 29th I called to have it replaced. They told me that the 14th day had been the 28th, bcs they count the delivery date as the first day....I pretty much lost it at that point and told the gal that she was full $#it!!!! I told her that it was like saying that the day a bay is born, they are already a day old!!!!
I am certainly beginning to doubt TMO claim for #1 on customer service....I seem to the same lame service I had with ATT when I left them 10Yrs ago!...i guess not sucking like ATT is the new definition of great cust serv....shish!!!
Crey23 said:
No kidding.....I sent back my first phone for two reasons....the hinge was absolutely loose, and multiple freezes a day, with at least one batt pull a day!
They sent me a second phone....I really tried to deal with the issues, but I called (Day 14th), they told me that my Buyers remorse period had already ended, that there was nothing they could do about the hinges nor the reboots!!!! I received my phone on Oct 15th, on the 29th I called to have it replaced. They told me that the 14th day had been the 28th, bcs they count the delivery date as the first day....I pretty much lost it at that point and told the gal that she was full $#it!!!! I told her that it was like saying that the day a bay is born, they are already a day old!!!!
I am certainly beginning to doubt TMO claim for #1 on customer service....I seem to the same lame service I had with ATT when I left them 10Yrs ago!...i guess not sucking like ATT is the new definition of great cust serv....shish!!!
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Click to collapse
Wow how does the delivery day count as day one SMFH you still was on your remorse period is just been 14 days since you got the device they are so full of it, if this was to happen to me all I would've lost it even worst than you did
All I can say is
1.they really messed up badly on this device: hinges are crap, nothing they can do about that for those who already have the crappy hinges but exchange for crappier or better hinges
2. They're trying to cover their **** up by brainwashing people to believe the hinges are built that way, I feel bad for those who were brainwashed.
3. Tmo badly fail to explain the storage to people before they realese the phone. It does have a 4gb internal mem but the thing is due to froyo the memory has a limit for downloading apps, mytouch 4g and galaxy s phones are also showing the 1.15 gb available mem even tho they obviously come with much more. Damn was that really hard to explain before the device launch! But they better learn from this.
4. This phone probably has the most exchanges and returns in tmo history. And the saddest part is that is only due to the hinges, for the most part and for the storage, some people were very angry at this I could tell from visiting numerous forums regarding the storage. I really didn't care much for storage tho I knew there mustve been an explanation for this and there was, some one took the device apart and found the mem to be a 4gb.
5. Could've they avoid this? Yes maybe if they explain storage, and made sure device was better built on hinges they wouldn't be experiencing these issues. Some even found magnets on the device on the sides of the keyboard, this means that they used the wrong magnets.
Sent from my T-Mobile G2 using XDA App
I think this hinge issue is crazy, I mean yea what a great feature so it was basically made so it opens easily LOL I makes me imagine tmo making cars and me buying a car that has loose doors that would open on a turn lmao, and the excuse for that would be: this is a brand new feature that will allow you to open your car door easier than ever, no need to sturggle opening your door just barely pull the handle and it'll smoothly open lmfao, I only laugh at the people who believe tmo on this. That's a lovely feature
Sent from my T-Mobile G2 using XDA App
thanks for the responses guys, the seller agreed to refund me the money. I'm wondering if I should get another g2 after seeing all these complains
To everybody including PandaBanana I agree there's a hinge issue. Except in my case probably not that serious. I don't hold my phone upside down and when I do to show people the problem it barely hangs down as much as other people. Its unfortunate but I would rather this then the phone be even more bulkier if they would've went with a regular slider mechanism. Especially since I was an original iphone user I can say I'm mostly satisfied. Battery and the android keyboard is my only concerns. I like the hacker friendliness with the OS and I must say besides the hinges which is not bad on mine I'm really satisfied with the build quality. If anybody doesn't believe me about the hinge problems I can take pics and show y'all.
Sent from my T-Mobile G2 using XDA App
You mean you hinges are tight and they don't pop open when they're held upsidedown?....
Lucky Guy...........
Regarding the spring thing. Is there really some visible spring in sight?
Total Fail.
While the G2 is snappy and fun to play with, it's a piece of crap. The amount of problems that people are having with hardware and software is just ridiculous.
If you're thinking of upgrading to the G2, don't so it!
I went back to my Nexus One and couldn't be happier.
Screw you TMobile and your weak-hinged, missing-memory, daily-crashing, dead-pixel piece of crap phone!
I think it's HTC, it's not all T-Mobile's fault. After all this phone is marketed as the desire z in europe. What a shame this phone is in my opinion. I will be selling it soon. Such a great build quality: brushed aluminum with silicon coated plastic, but with loose, wobbly hinges. I find using the hardware keyboard too uncomfortable for daily use because of the hinges. I'll continue my wait for the perfect android phone. Or perhaps if the iphone does come to t mobile, I'll settle for it.
Sent from my T-Mobile G2 using XDA App
t3rabyte said:
Total Fail.
While the G2 is snappy and fun to play with, it's a piece of crap. The amount of problems that people are having with hardware and software is just ridiculous.
If you're thinking of upgrading to the G2, don't so it!
I went back to my Nexus One and couldn't be happier.
Screw you TMobile and your weak-hinged, missing-memory, daily-crashing, dead-pixel piece of crap phone!
Click to expand...
Click to collapse
You win the "retard of the day" award, I say day and not week because I'm confident you'll top this one shortly.
Sent from my T-Mobile G2 using XDA App
androidfeen809 said:
4. This phone probably has the most exchanges and returns in tmo history. And the saddest part is that is only due to the hinges, for the most part and for the storage, some people were very angry at this I could tell from visiting numerous forums regarding the storage. I really didn't care much for storage tho I knew there mustve been an explanation for this and there was, some one took the device apart and found the mem to be a 4gb.
Click to expand...
Click to collapse
LOL too bad you got a dud but the truth the G2 is a successful phone and another win for HTC. What are you basing this speculation on? I doubt very much that the return rate is above what to be expected for a new smart phone. Here's advice for androidfeen809 - get an iPhone - no hinge problem!
Have purchased 8 HTC devices over the last 10 years and most recently the One M9. I was prepared to give HTC a chance when the press ridiculed them for lack of progress versus competitors.
My biggest problem was HTC's awful customer service/warranty department who when made aware of the sapphire glass on my rear camera failing would NOT repair it under warranty and told me that I would have to pay for it myself. The device has a Tempered Glass Protector on Screen and Camera along with a Spigen Case on top. My loyalty means nothing to HTC and I will NEVER spend my hard earned money on a HTC product again. I would NEVER recommend HTC to ANYONE and I can see now why the Company has gone into decline. Failure to look after Loyal customers will result in their demise when Samsung LG and Apple are vastly superior in this department.
My Galaxy S5 developed a problem with the rocker buttons and was fixed free of charge a full year into ownership. My iPhone 4s developed an issue with Battery and they simply replaced the device. HTC didn't want to know.
I feel that if this is how they treat their loyal customers then they simply deserve to fail. My hard earned money will be spent elsewhere from now on.
Have you guys had issues with HTC??? If you haven't yet considered a HTC device but might consider one then please do be careful.
jody04c said:
Have purchased 8 HTC devices over the last 10 years and most recently the One M9. I was prepared to give HTC a chance when the press ridiculed them for lack of progress versus competitors.
My biggest problem was HTC's awful customer service/warranty department who when made aware of the sapphire glass on my rear camera failing would NOT repair it under warranty and told me that I would have to pay for it myself. The device has a Tempered Glass Protector on Screen and Camera along with a Spigen Case on top. My loyalty means nothing to HTC and I will NEVER spend my hard earned money on a HTC product again. I would NEVER recommend HTC to ANYONE and I can see now why the Company has gone into decline. Failure to look after Loyal customers will result in their demise when Samsung LG and Apple are vastly superior in this department.
My Galaxy S5 developed a problem with the rocker buttons and was fixed free of charge a full year into ownership. My iPhone 4s developed an issue with Battery and they simply replaced the device. HTC didn't want to know.
I feel that if this is how they treat their loyal customers then they simply deserve to fail. My hard earned money will be spent elsewhere from now on.
Have you guys had issues with HTC??? If you haven't yet considered a HTC device but might consider one then please do be careful.
Click to expand...
Click to collapse
I've had six M9's trying to get a phone without a bent frame around the screen! On the last one I thought that rather than return it to Amazon again, I would speak to HTC and see if they would fix the frame for me so I could keep it, as I really love the phone.
The customer service rep basically told me that I would have to pay for them to look at it and for any repairs made and that it was my fault for purchasing a cheap phone from Amazon and not from them directly.
So my reply was, do HTC make two versions of this phone, one cheap that has build quality problems and the other expensive which is perfect? She was confused and said all are the same?! Basically I told her that HTC have serious issues with this handset and she denied it. I highlighted the company is in trouble and that good service is needed to keep loyal customers from leaving, she didn't think HTC had any worries about it's business?! On complete denial about everything and no help at all.
So, long and short of it, I returned the handset to Amazon and will never go near HTC again. I used my local guy in China to source me a Nubia Z9 Mini so i can give the new IMX234 a go, as the camera looks bloody amazing, unlike the M9!
andybg40 said:
I've had six M9's trying to get a phone without a bent frame around the screen! On the last one I thought that rather than return it to Amazon again, I would speak to HTC and see if they would fix the frame for me so I could keep it, as I really love the phone.
The customer service rep basically told me that I would have to pay for them to look at it and for any repairs made and that it was my fault for purchasing a cheap phone from Amazon and not from them directly.
So my reply was, do HTC make two versions of this phone, one cheap that has build quality problems and the other expensive which is perfect? She was confused and said all are the same?! Basically I told her that HTC have serious issues with this handset and she denied it. I highlighted the company is in trouble and that good service is needed to keep loyal customers from leaving, she didn't think HTC had any worries about it's business?! On complete denial about everything and no help at all.
So, long and short of it, I returned the handset to Amazon and will never go near HTC again. I used my local guy in China to source me a Nubia Z9 Mini so i can give the new IMX234 a go, as the camera looks bloody amazing, unlike the M9!
Click to expand...
Click to collapse
Its no surprise they are a failing company when that is how they treat loyal customers who have a genuine quality control issue. The support from HTC is disgusting. I'm glad to hear they have lost another customer due to their awful support.
I have had zero problems with their customer service or warranty. In fact they corrected a problem sprint created. Everyone has a different experience. Samsung and apple both treated me like ****. Hell apple charged me for a phone I didn't even have lol had to go to court.
Sent from my 0PJA2 using XDA Free mobile app
Well there are also customers that drop their phone and it breaks glass, scratches, dents, dings, starts malfunctioning, etc....and then they call HTC and say it is defective and not their fault. Unfortunately HTC has no way of knowing who is lying and who is not. If they exchanged phones for every customer that claimed defect, they would be exchanging phones that people broke left and right. Certain things shouldn't come loose or start to rattle and if that starts happening they will know it is a defect once they get enough cases. Unfortunately with glass, it is the easiest and most common thing broken on a phone, so doing warranty replacements for broken glass is rare. A screen protector and case do nothing for protecting the camera glass. Most people this has happened to are blaming excessive heat. So I'm assuming you had your phone on the charger over night and it may have overheated from the charger. It would be nice if HTC would at least make an effort to investigate and see if this is possibly happening.
I've only had one experience with HTC customer service, but they replaced the pink tint camera on my M7 for just the labor costs even though it was out of warranty and two years old. YMMV, I guess.
I had this problem as well. It's like talking to a wall with these guys. If you say we will replace your phone no matter what the problem,no questions asked, than you best live up it. When I called, I was bombarded with questions and told I had to pay for them to fix it.
I'll just chime in with my own experience...
I had an HTC One Mini that developed hairline cracks in the plastic (this was a VERY common issue with this phone) and talking with HTC support was, like BR7fan said, talking to a freaking wall. They were totally unaware of the issue even though it was widely reported on XDA. They said they MIGHT be able to fix it for free, but they couldn't tell until they saw it (understandable). But there was a chance I'd have to pay for repair even though there was obviously damage related to neglect. Also, I work remotely, so I have to have my phone for work and the only option was for me to send it in and wait for repair. Anyway, I was frustrated and ended up taking the phone to an AT&T service center and sweet talking them to swap it out for me.
My second experience with HTC was more recent and much better. I had my M8 in my shirt pocket and bent over to pick something up and it slipped out onto the concrete. The glass cracked and there was damage to the metal body. This time I used chat support and the rep couldn't have been better to deal with. I told him what happened, and he checked and said I was eligible for a replacement under the screen replacement policy. I told him that the metal had also been damaged, and he asked me to describe the damage, and while he wouldn't say with 100% certainty that there wouldn't be a problem swapping it out (understandable since I could have been under-reporting the level of damage) he said kind of off the record that if the damage was as I described, there wouldn't be a problem. Anyway, they put a $599 hold on my card + $29 for overnight shipping and the next day I had my new M8 and sent my damaged one back. About a week later the hold was removed from my card.
Anyway, I've had awful CS experiences at a lot of places and then later had great ones. I think it's really hit or miss with these large corporations.
Finally, I think HTC is attempting to shift their warranty policy to be more liberal in replacing/repairing physically damaged phones and honoring warranty for unlocked ones. It seems like this shift isn't going as smoothly as some of us consumers would like.
cstrife999 said:
Hell apple charged me for a phone I didn't even have lol had to go to court.
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Please expand on that
neverdie007 said:
Please expand on that
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My gd had an iPhone 4 though att and paid for apple care and the whatnot. Well she lost the sim card for it (don't ask) and we had to go to att to replace it. The clerk dropped and broke her phone. Att said they would give her a new one without issue as it was 100% fault of the store clerk. Apple sent an email claiming she was commuting fraud and the video evidence that was sent was altered. Att fought with them and eventually won. Well they gave her the phone and everything was fine. Then apple sent an email and a bill through the mail for damages for an iPhone 5s that she didn't have and claimed they could prosecute her for fraud... Yea... In the end apple got her a 5s and she got to keep the 4 as way of a settlement. She could have really ****ed apple up.
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cstrife999 said:
My gd had an iPhone 4 though att and paid for apple care and the whatnot. Well she lost the sim card for it (don't ask) and we had to go to att to replace it. The clerk dropped and broke her phone. Att said they would give her a new one without issue as it was 100% fault of the store clerk. Apple sent an email claiming she was commuting fraud and the video evidence that was sent was altered. Att fought with them and eventually won. Well they gave her the phone and everything was fine. Then apple sent an email and a bill through the mail for damages for an iPhone 5s that she didn't have and claimed they could prosecute her for fraud... Yea... In the end apple got her a 5s and she got to keep the 4 as way of a settlement. She could have really ****ed apple up.
Sent from my 0PJA2 using XDA Free mobile app
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I think it goes to show how customer service can be inconsistent, which in itself is a problem.
My first 6plus had a sunken home button, so wouldn't 'click' as such and the edge of the hole in the glass where the button fits was sharp and uncomfortable to use. Walked in to my local Apple store and walked out with a brand new handset within 5mins, no questions asked.
Got my other half a iPhone 6 and had to return it as she won't move on from her G2, got a refund instantly, again no questions.
Anyone got any ideas how to get my wife away from the G2? Everything else I get for her to try she doesn't like because the bloody icons and app settings are different, between platforms and handsets!
andybg40 said:
I think it goes to show how customer service can be inconsistent, which in itself is a problem.
My first 6plus had a sunken home button, so wouldn't 'click' as such and the edge of the hole in the glass where the button fits was sharp and uncomfortable to use. Walked in to my local Apple store and walked out with a brand new handset within 5mins, no questions asked.
Got my other half a iPhone 6 and had to return it as she won't move on from her G2, got a refund instantly, again no questions.
Anyone got any ideas how to get my wife away from the G2? Everything else I get for her to try she doesn't like because the bloody icons and app settings are different, between platforms and handsets!
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Yeah, too often it seem to depend on what CSR you get, and how their supervisor has been behaving that week.
I've twice had to get the trackpad on my MBP replaced, both times were my fault (too much eating and drinking at my desk :silly, and both times Apple fixed it no questions asked under the protection plan.
andybg40 said:
Anyone got any ideas how to get my wife away from the G2? Everything else I get for her to try she doesn't like because the bloody icons and app settings are different, between platforms and handsets!
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When you figure that out pls share the secret!
My wife has a freaking blackberry z10!!! That she doesn't want to give up because "everything is set up how she wants it".....
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I can tell you that Apple is undoubtedly the BEST in the service and support department! I just don't understand how these other companies can't see how simple it is and just do it the way Apple does! I mean, it makes me not want to buy another Samsung, LG or HTC product, because ALL of them I have had issues with at one point or another. The one time I had an issue with Apple I was so pissed off that I called in to customer care and spoke to a manager about the problem that I had at a store nearby. She saw that I had purchased about 10 Apple devices in the last 8 years or so, and gave me $150 credit for Apple accessories and also next day aired me a brand new 6 Plus because the Apple store would not replace it after I was having problems and I just got done spending almost a grand for the damn thing! These phones are expensive, and if these companies can't take care of us then go somewhere else because someone is willing to take care of you the right way! Just like this G4 I have that has marks on the display due to a screen coating issue at the plant. Because it;s an International model they won't touch it! WOW I understand that companies don't honor some warranties when you buy an imported phone, but when it's 3 days old and the phone just came out and it has defects that are 100% LG's fault, they should have just told me to send the damn thing in and they would fix it, now they lost my business! That just cost them quite a bit considering I buy EVERY damn flagship that comes out! (almost) They don't care though.... -END OF RANT-
jollywhitefoot said:
I'll just chime in with my own experience...
I had an HTC One Mini that developed hairline cracks in the plastic (this was a VERY common issue with this phone) and talking with HTC support was, like BR7fan said, talking to a freaking wall. They were totally unaware of the issue even though it was widely reported on XDA. They said they MIGHT be able to fix it for free, but they couldn't tell until they saw it (understandable).
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Uh they ARE aware of that, I talked about it with people from HTC (and Elevate) and they fixed my border without hassle (though I got a border back that's in even worse shape, but I blame Dynafix for that, not HTC.)
sausje85 said:
Uh they ARE aware of that, I talked about it with people from HTC (and Elevate) and they fixed my border without hassle (though I got a border back that's in even worse shape, but I blame Dynafix for that, not HTC.)
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Sorry, I should have clarified. This was about a month or two after they came out.
jollywhitefoot said:
Sorry, I should have clarified. This was about a month or two after they came out.
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Ah yeah, my request was like a year after release.
But come on, if it was only a month or 2 after release it could be expected that they (the support) wasn't aware of that. Because at first hearing about it, HTC will most likely just sit by and keep eye on it, see if many experience it (as in a certain % compared to sold devices) and then decide to undertake action or just play ffin stupid.
Support can't be blamed with that, they just followed order
sausje85 said:
Ah yeah, my request was like a year after release.
But come on, if it was only a month or 2 after release it could be expected that they (the support) wasn't aware of that. Because at first hearing about it, HTC will most likely just sit by and keep eye on it, see if many experience it (as in a certain % compared to sold devices) and then decide to undertake action or just play ffin stupid.
Support can't be blamed with that, they just followed order
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I wasn't blaming the person. There was already a thread on XDA aboout the issue, but I imagine CS reps are discouraged from acknowledging internet speculation. I was frustrated with the system that was going to make me send my phone in for repair rather than them sending me a new one (with a CC hold, obviously) and then me sending the defective one back. I guess it wasn't clear in my post, but I use this phone for work and didn't have a backup.
jollywhitefoot said:
but I imagine CS reps are discouraged from acknowledging internet speculation.
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Haha, you should. It's exactly as you say it is to the company "just speculation", companies always use bull**** like "only vocal minority" to deceive others. So they rather keep it quiet and ignore forums like this on purpose
I owned a beautiful metallic red HTC One m7 untill recently. It was rooted + BL unlocked (not S-off) since day1 and never ran stock rom. I started noticing all the pictures were out of focus and that camera was stuck in macro mode. I took it back to shop for warranty (it was 1y 8 months old) and they sent it back to HTC for repair. Bootloader showed Relock and it was on an old stock rom nandroid that I found from internet
Almost 3 weeks later it was back, with new camera that was excellent again. They updated to latest Lollipop rom even, with BL still in relock. However they messed up upper speaker grill as the metal was no longer flush with body (stuck out enough to be clearly felt by finger when swiping on screen). I took it back to shop, complained and it got sent away again.
Another 2,5 weeks go by and I get the phone back. This time HTC completely changed the body and screen. It was like having a brand new One M7 in beautiful red. It had still same motherboard and still relock BL. However.... they forgot to install/connect the headset speaker.. so I had no sound when calling someone >_>. Back to shop, complain, explain and return the phone..
So a week later I got the phone back. Except I didnt get the phone back. What I got back was a 32GB M9 in gunmetal grey. I am both happy to have a proper upgrade and for free, a little sad to see my lovely M7 taken from me and quite disappointed in the QC of HTC repair centres.
I am rediculously angry - I ordered my new v20 online from Sprint on black Friday. I have loved it, and it's really been a big upgrade from the galaxy S5. However, after having it for less than 5 full days I looked down to find the glass over the camera was shattered! I havnt even dropped this baby yet, and it's busted for no reason. The cameras both still work, although the panoramic lense now has an obstructed view. To make matters worse, upon researching the issue I only find a bunch of complaints and no solutions.
I see ebay has some aftermarket parts for it, but has anyone attempted it? If so could you please provide some guidance? I am tech savvy, but not confident enough in my ability to tare into my brand new phone blind.
Thanks in advance for anyone who can help - I'm going to see what Sprint says but in the past they've been less than helpful.
there's camera parts available already? the full glass part? didn't know. have a link? I'm gonna order some just to have on hand lol
Sent from my LG V20 US996
Well, if I wasn't fully ticked before - I am now... You're right, there are no replacement parts available for the v20, aftermarket or otherwise. The part I was looking at was for the g5, and looks very similar. I guess all that's left for me to do is to go to the sprint store this afternoon and see what they say. Of course, I don't carry insurance on my phone either - but considering I've used the phone for less than a week, and it came straight out of the box into a case, Sprint had better fix this for me! I'll report back with what they say.
So far I've been sent to 3 different Sprint stores and talked to about a dozen people on the phone to no avail - but they swear if I go to one more store in the morning they'll fix it and replace it on the spot...we'll see in the morning I guess.
Sprint does what's right... Finally.
After a day and half of being directed from Sprint store to sprint store to telephoning customer service and being put on hold and transferred among a dozen different agents, then being given Lg's warranty number (they referred me back to sprint), I was finally directed back to the original sprint store I visited first where they initially resisted, but eventually swapped me out for a new V20. It was pure hell and honestly believe they were hoping I would give up, and I almost did...
God please don't let this camera glass crack!
Hello everyone, I have been an android user for around 5 consistent years now and I got an LG g4 when it first came out, well after about a year of use it broke so I was without a phone for months, so I waited for the galaxy s8, I pre-order it, and I should have learned my lesson about buying phones right when they come out, I did that with my LG g4 and it had that hardware bug. Anyways I have had the phone for awhile now and it has started to freeze, the screen shuts off and won't respond for a few minutes, it will freeze for 2 seconds then shut down and reboot, the battery life is about 2 hours at 100% charge, it gets burning hot while charging and sometimes while I use it and about 2 weeks ago, I had picked up my phone off my desk and looked at the back of it and it was cracked, I know I didn't drop it either because if I do I will look at it for a good 20 minutes and the room I was in has very soft carpet so it won't break, then last Saturday I went on vacation and my I woke up that morning and grabbed my phone, and what yah know it was broken on the front and worse on the back, and I know 100 that I didn't drop it then either, because it was on the charger, so I called Samsung today, a few times actually, the people could barely speak English, were very rude and were giving me wrong information, and the problem is they want $205 to fix the screen, well why would I pay for something #1 I didn't break #2 it's defective, so why would I pay to have the screen fixed on a defective piece of hardware? So right now I am at a loss and I'm very upset, So basically I turn to my favourite form in my hour of need to ask what I should do, and I can't return it either because I'm making payments on it over sprint, also I may be uninformed of the situation because I have never had this issue, so any help you can give me is extremely appreciated
Device information: Samsung Galaxy s8 sm-g950u Arctic silver.
any questions and any answers or help or anything would be extremely appreciated
Not sure if this will help or not, but it sounds like your battery is bad and expanding inside of your phone.
Good luck bro, getting a free replacement for a cracked screen is almost impossible... I kno, I dropped 2 lg g2's in a 2weeks time span of initially getting the ****ing thing... went thru my carrier "Verizon" to get a replacement, although it worked out in the end for me cause the 2nd time I dropped the g2, they didn't have anymore g2 replacements so they sent me a g3 instead... if u have insurance thru ur carrier that's ur cheapest n best bet
You don't need to deal with Samsung directly as it sounds like you purchased the phone through Sprint. Take it to a Sprint store and explain what is happening or call customer support if you wish. They will be much easier to work with. To reiterate call Sprint not Samsung.
tommyg562000 said:
You don't need to deal with Samsung directly as it sounds like you purchased the phone through Sprint. Take it to a Sprint store and explain what is happening or call customer support if you wish. They will be much easier to work with. To reiterate call Sprint not Samsung.
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Already talked to them, they wont do anything they told me to contact samsung.
Maybe you was sleepwalking and you broke your screen? Joking. Now seriously your screen it's cracked. What do you expect from Samsung? "Yo my screen it's cracked! How did you cracked? I didn't cracked yo! Then how did it got cracked? I don't know...magic yo!"
Just pay the 200$, get your phone fixed and move on..
I am with the first commentary. I have a repair store here in France and I have seen 3 batteries swell up and break the screen. Not much you can do. Warranty will only get you so far. It seems the customer service ppl are there more to deflect the customers away more than to help. They are hoping For you to give up period .And move on so if you just keep trying and pressuring them though replace your phone if not your only option is To pay the $200 .
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