Database Users

Another one bites the dust

Well only had it for 5 day and my misfortune played in, I was sitting in a chair when it slipped out less than 2 feet, thing on my mind was scratches on the body I picked up just looking at body and to my surprise there were no scratches on the body at all, here I was thinking a miracle and turned it around only to find the horror, it must have landed on the screen. Man you would think for $800 bucks the screen would be little stronger, and who would take it out of the pockets every time they sit, riding a subway or bus , it’s like every time you sit ooo let me get my phone out and hold it, this really suck I really like the phone and now to fix it is hell. I called US HTC repair and they said they don’t have the unit in their system so they will call me. Gave me a time frame of 6 to 8 weeks. Well Karma I guess.

Did they give you a price for the replacement screen Magus?
Beards

**** Dude, that really sucks!!

I am so sorry man. Hope they fix it for you ASAP.

No price, as they don’t have the item on their list, I even called UK repair center 16 min hold and rep said no price list either

Well guys a Miracle, just found some OEM Touch Screen Digitizer for HD online they are selling for $85, should I get it, and if yes how hard would it be to do it myself, I have good deal of experience with assembling computers, but worst case I could get the part and walk to a local phone repair shop and ask a pro to change the screen. So should I give this a go? Please advise thanks
Man it’s like I just jumped in time capsule and went back a few day to the time when I got the phone, I’m all so excited now

I am so sorry.

Sorry for your phone.
Because of these things happening, i bought a Belt-clip thingy and put my HD there. Yes i hate keeping my phone in belt, but havng payed as you say $800 for it i might aswell live with a small annoyance.
Agreed that at at this price, screen shoould be more stronger.

Magus_doc said:
Well guys a Miracle, just found some OEM Touch Screen Digitizer for HD online they are selling for $85, should I get it, and if yes how hard would it be to do it myself, I have good deal of experience with assembling computers, but worst case I could get the part and walk to a local phone repair shop and ask a pro to change the screen. So should I give this a go? Please advise thanks
Man it’s like I just jumped in time capsule and went back a few day to the time when I got the phone, I’m all so excited now
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But you would loose any guarantee, wouldn't you?

This makes me feel pretty lucky. Dropped mine 5 feet onto concrete and got away with a slightly dented metal corner.

Magus_doc said:
just found some OEM Touch Screen Digitizer for HD online they are selling for $85
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Sorry for you man. I had same problem with my Trinity once, nightmare!
Have you got that new screen for $85? Looks like a very good deal. Could you give contacts of seller please?

Yes the warranty will be gone, but I guess none of my PPC or phones ever gave up on me with in the 2 year period so I’ll have to take a chance.
Well the seller is on EBay from Hong Kong. No I have not purchased this item. I was going through some service info so it seems that the manufacture intended the whole bezel/lcd/digitizer all to be changed as a unit, and the guy on eBay is selling just the Digitizer, I’m not sure how this replacement will work out, I guess the touch diamond screen replacement was meant to be the same Bezel/ lcd/digi all together but seems like a lot of people are doing the digitizer only replacement. I could try this out as it seem that the digi is attached to the LCD with glue, so technically I should be able to pull it out and put the new digi in place, or could wait for HTC repair people to work with it but it will be lot more expensive like $360 dollars(got this price from nother member who contacted the HTC repair).
If you guys have any suggestion please let me know. I’m in a dilemma

Drop mine about 4 feet, my little nephew knocks it right out of my hand sending it flying towards a tiled floor, not a single scratch. Then the next day as I pulled up my pants it fell out of my pockets again hitting a tiled floor without a scratch, I try to be more carefull and haven't dropped it since.
Have you tried to get it fixed under warranty, here in the netherland there is this idiot proof warranty which you pay extra to insure your phone from damage done by yourself, like dropping it in the toilet or on a concrete floor, looking at your screen and my track record it might not be such a bad deal on second thought

gf dropped my phone, screen cracked.....

:crying:So my girlfriend managed to drop my beautiful white s3 and now i wanna drop her ass. somehow she managed to break it the same day i rooted it and started to truly enjoy it.
Screen cracked at the top corner now theres a spider crack all over the top of the screen with a couple of cracks that run down to the middle phone still works, but the crack is killing me on the inside hehe. Now funny part is i bought the defender for it the day i bought it cause i knew it was too weak to handle a hard drop, and i've been checking the mail for it for 2 weeks now. then she comes and does that just the day before it arrived. After crying inside a while and just wanting to punch someone i managed to start looking at options.
checked online and the parts cost $240-$290, bell and best buy can fix it by it'll cost at least $325. I also bought the best buy protection plan (12.99/month). am thinking I should be able to find some cheap non-samsung parts for much cheaper than that, replace the screen and give it to best buy for an exchange as long as something is wrong with it (not sure wt though )
http://cnn.cn/shop/samsung-i9300-galaxy-c-26_1412.html
found a youtube video showing how to replace the screen, looks wayyyy too complicated
http://www.youtube.com/watch?v=_70-W9JjVjg

awsrasool said:
:crying:So my girlfriend managed to drop my beautiful white s3 and now i wanna drop her ass. somehow she managed to break it the same day i rooted it and started to truly enjoy it.
Screen cracked at the top corner now theres a spider crack all over the top of the screen with a couple of cracks that run down to the middle phone still works, but the crack is killing me on the inside hehe. Now funny part is i bought the defender for it the day i bought it cause i knew it was too weak to handle a hard drop, and i've been checking the mail for it for 2 weeks now. then she comes and does that just the day before it arrived. After crying inside a while and just wanting to punch someone i managed to start looking at options.
checked online and the parts cost $240-$290, bell and best buy can fix it by it'll cost at least $325. I also bought the best buy protection plan (12.99/month). am thinking I should be able to find some cheap non-samsung parts for much cheaper than that, replace the screen and give it to best buy for an exchange as long as something is wrong with it (not sure wt though )
http://cnn.cn/shop/samsung-i9300-galaxy-c-26_1412.html
found a youtube video showing how to replace the screen, looks wayyyy too complicated
http://www.youtube.com/watch?v=_70-W9JjVjg
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Shouldn't Best Buy fix it without charging you?

bigant262 said:
Shouldn't Best Buy fix it without charging you?
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this.
even tmo's coverage of 7.99/mo allows us to pay 100 deductible for a replacement phone...

Best buy should cover it for you, for free.

Yeah... I pay 9.99 for coverage through Best Buy. No deductible, no questions, replaced in a couple of days. What did you sign up for?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

J-man67 said:
Yeah... I pay 9.99 for coverage through Best Buy. No deductible, no questions, replaced in a couple of days. What did you sign up for?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
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Only thing I could think of is they might do it different over there in Canada. I think that is where the OP is from.

Just posted about this in the other cracked screen thread...
"Missed my damn pocket on Saturday night, and dropped mine on the garage floor. Got a small crack about as wide a finger nail from the right side of the ear piece curving up to the edge. Which is strange, cause the only other mark on the phone is a small scuff at the bottom of the back cover. But, I have BB insurance, so its in being fixed with no deductible! I've dropped my epic a few times in the last year, and not scratch on the screen. Makes me wonder what they changed in the formula from og gorilla glass to gorilla glass 2. 
As much as I don't want to add all the bulk to it, the Otterbox Defender, or Trident Kraken may be in its future...
Sent from my SPH-D700 using xda app-developers app"
Sent from my SPH-D700 using xda app-developers app

awsrasool said:
:crying:So my EXgirlfriend managed to drop my beautiful white s3
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Fixed

not sure how you guys manage your finances, but if there is a fee, shouldn't see be paying for it?
If I dropped my girl's laptop, phone, crashed her car (or w/e) and we weren't pretty much married, I would cover it to get whatever it is fixed.
I dropped my friend's motorcycle helmet while handing it to him several years ago. he didn't have a good grip and as I passed it, it slipped into his hand from mine and fell to the concrete floor. it was still intact, but had nice bruising from the concrete. I apologized and got him a new one within a week...

awsrasool said:
:crying:So my girlfriend managed to drop my beautiful white s3
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What girlfriend?

The PEP from Best Buy in Canada is different than the one in the US. It does not cover physical damage, liquid damage, basically they call it "stupidity". I'm not calling it that, that's how they word it. PEP from Best Buy only extends the manufacturer's warranty. So instead of getting refurbs, you get brand new replacements. And you can pick a different phone if you want. I posted in another thread indicating that no carrier or 3rd party store in Canada offers insurance anymore. At least not that I'm aware of. It sucks because Best Buy charges $12.99 + taxes per month for the PEP. I have 2 PEP's from Best Buy. On one of my PEP's, I already got 3 brand new replacement phones. On my
2nd one I got one brand new replacement in which I chose a different model.
So both already paid itself.

Wirelessgirl said:
The PEP from Best Buy in Canada is different than the one in the US. It does not cover physical damage, liquid damage, basically they call it "stupidity". I'm not calling it that, that's how they word it. PEP from Best Buy only extends the manufacturer's warranty. So instead of getting refurbs, you get brand new replacements. And you can pick a different phone if you want. I posted in another thread indicating that no carrier or 3rd party store in Canada offers insurance anymore. At least not that I'm aware of. It sucks because Best Buy charges $12.99 + taxes per month for the PEP. I have 2 PEP's from Best Buy. On one of my PEP's, I already got 3 brand new replacement phones. On my
2nd one I got one brand new replacement in which I chose a different model.
So both already paid itself.
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Wow I can't imagine trying to sell that to customers. It's already hard enough trying to get people to get the 9.99 plan that replaces the phone with no deductible. Customers say "if I break the phone I'll buy a new one for 200, not realizing the phone is $650.

Why would u let your girlfriend touch your phone?
Sent from my SGH-I747M using Tapatalk 2

pimpahlishis said:
Why would u let your girlfriend touch your phone?
Sent from my SGH-I747M using Tapatalk 2
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This.. Lol wifey ok, gf hell no
Sent from my SPH-L710 using Tapatalk 2

Zephyron said:
this.
even tmo's coverage of 7.99/mo allows us to pay 100 deductible for a replacement phone...
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I think the deductible for our phone is $150. Which it's still cheaper than replacing just the screen.
Powered by the SGSIII

Don't even have my phone or actually even purchased mine yet... this made me buy a case regardless soooo... thanks, haha.

If you wanna be technical about it then she's my fiance... I'd expect her to pay otherwise for sure lol... I guess a broken 4.8" screen makes you a bit bitter lol...
Yea best buy Canada is another story they do not cover physical or water damage... Am gonna try calling visa today to see if there is any insurance that my purchase can be covered under... But after reading online about this am no longer hopeful for anything....
Next time buy the case before even thinking of buying the phone... And do not trust a girl with a delicate thing like your phone...
Sent from my SGH-I747M using xda premium

awsrasool said:
If you wanna be technical about it then she's my fiance... I'd expect her to pay otherwise for sure lol... I guess a broken 4.8" screen makes you a bit bitter lol...
Yea best buy Canada is another story they do not cover physical or water damage... Am gonna try calling visa today to see if there is any insurance that my purchase can be covered under... But after reading online about this am no longer hopeful for anything....
Next time buy the case before even thinking of buying the phone... And do not trust a girl with a delicate thing like your phone...
Sent from my SGH-I747M using xda premium
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I find that offensive. K. Thanks.
Sent fromTyra's galaxy siii C:

And I find it expensive to pay 300$ to fix a phone I paid 150$ for with a 3 year contract
Sent from my SGH-I747M using xda premium

Damn that sucks! I hope your able to get a new one some how. I know buying it out right is just a lot! Let us know how it turns out for you.
Good luck!

Dropped phone-Tale of woe.

I was the proud owner of a shiny brand-new Galaxy S3 as of 7 p.m. July 14. On my way to the mall just before 3 p.m. the next day to purchase a cover, it slipped out of my hand and hit the pavement. Damage to screen and bezel from a fall of only 2 1/2 feet. The back cover even popped off! I had watched the drop tests for this phone and knew that with this one there was no way I'd think about not getting a protective cover. It is definitely not as tough as the other previous Galaxy S models. But I never would have expected so much damage from such a short fall. Anyways, it is going to cost me 130.00 for the deductible through the insurance claim, plus the aggravation that is already starting. It was supposed to be easy-peasy. Instead of helping me in store (they kept saying they couldn't do that-access to my account purchases at their fingertips plus me there in person with ID!), I have to print out an affidavit along with proof of ID. I totally understand that, but why not just help me in store! You guessed it, I don't have my own printer (I've been meaning to rectify this) although I do have a scanner. Long story short, lack of a scanner means I lose 24 hours-can't do this until tomorrow. Then barring any further BS from T-Mob or Asurion, I'm told I get a new phone the next day. Too bad I'll be out of town by then, but, oh, well. That's what I get for not having a printer. Now for the real rant! Gorilla glass my a$$! If Samsung is going to make a phone with this slick plastic back and with a plastic bezel, they should just ship it with some cheap plastic protective cover so that you can make it out of the store and have time to shop for a cover to your own liking! Don't get me wrong, I love my new phone, however I'll really consider the build quality of the next phone I buy. I will especially pay attention to slick edges and plastic bezels.

We apologize for any inconvenience. However, further verification is required for us to process your claim. Please click here to contact us and one of our Customer Service Representatives will be happy to further assist you.
Thank you for allowing us to serve you.
Asurion
Your Technology Protection Company
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This was after completing the first step of the onling claims process. Instead of an Asurion rep, the next page directed me to call T-Mobile customer care! Again, could have just done that at the store an hour earlier! Yeah, I know, they aren't really there to help, lol!

Did you know you posted on the wrong thread?? this is " T-Mobile Galaxy S III Android Development ". Mod; Please move the post or close the post. thanks!

Dang. The glass does feel INCREDIBLY thin compared my old Vibrant. I too gotta get a case. That bezel protection was the shizz.

Sucks man
I too have seen all the drop tests and this phone, whether it be the size of the screen or the plastic casing, doesn't hold up when dropped. I get my phone tomorrow but ordered a case last week with a lip so I'd have protection on day one
Sent from my SGH-T959V using xda app-developers app

really? to easy to flame:cyclops:

laylovj said:
Dang. The glass does feel INCREDIBLY thin compared my old Vibrant. I too gotta get a case. That bezel protection was the shizz.
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Gorilla glass 2 is 20 percent thinner than gorilla glass.
Sent from my Galaxy Nexus using Tapatalk 2

Yeah I know. But I guess I didn't really want to say thin, but moreso flimsier.
Sent from my SGH-T999 using xda app-developers app

chadster214 said:
Did you know you posted on the wrong thread?? this is " T-Mobile Galaxy S III Android Development ". Mod; Please move the post or close the post. thanks!
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No, I was not aware of that. I thought I was in General. Sorry, I'll figure out how to move it.
EDIT: Anyone know how to move a thread?

darren.wlsn1 said:
really? to easy to flame:cyclops:
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And what would be the point?

RaymondPJR said:
No, I was not aware of that. I thought I was in General. Sorry, I'll figure out how to move it.
EDIT: Anyone know how to move a thread?
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Yeah report it to a mod and explain why in the report. Someone will move it no problem.
Sent from my SGH-T999 using xda premium

Looks like one of the nice mods moved the thread.
But seriously.. you said it yourself.. You knew the SGS III was eaiser to break then your grandma's fancy china.. And you knew you should have had a case.. why didn't you?
I have had mine cased in a bulky 2 layerd cheap ebay case while I wait for a kraken or the defender to come out.
Anyone who does not case their SGS III is living life on the edge.

Randomacts said:
Looks like one of the nice mods moved the thread.
But seriously.. you said it yourself.. You knew the SGS III was eaiser to break then your grandma's fancy china.. And you knew you should have had a case.. why didn't you?
I have had mine cased in a bulky 2 layerd cheap ebay case while I wait for a kraken or the defender to come out.
Anyone who does not case their SGS III is living life on the edge.
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The guy at Car Toys brought out the ugliest case I'd ever seen, so I refused it. Went out the next day at my earliest convenience to buy a decent case. One block from home, disaster struck! Would have been cheaper to buy that case and throw it away the next day. It is costing me $130.00 in deductible fees for the replacement. Now I've read that some guy dropped his while in a case and it still broke.
EDIT: Thank you moderator, I'm so sorry for my mistake!

deleted

Simple solution: don't drop your phone. I didn't drop my HD2 in the whole year I had it.

I have to tell customers the same thing, we have nothing to do with Asurion, you can use my phone but I cant file anything for you unfortunately.
The only reason you have to jump through so many hoops with Asurion is because since you just got it, it hasnt registered on your account, so there is really not way for them to know if you actually own the phone unless you provide that affidavit and proof or purchase.............I broke my S3 after 2 days and even though i work for T-Mo and still had to go through the same thing

mikeschevelle said:
I have to tell customers the same thing, we have nothing to do with Asurion, you can use my phone but I can file anything for you unfortunately.
The only reason you have to jump through so many hoops with Asurion is because since you just got it, it hasnt registered on your account, so there is really not way for them to know if you actually own the phone unless you provide that affidavit and proof or purchase.............I broke my S3 after 2 days and even though i work for T-Mo and still had to go through the same thing
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That's what I wanted from them, to use their phone. Also would've saved me time if I could have printed that form right in the store. I had everything I needed with me at the store: receipt, box with IMEI, my ID. I wasn't asking them to do it for me, just to call from there and confirm from their records that I purchased the phone. Anyway, a couple of calls today to Asurion got them to approve my claim a little faster, but not in time for the replacement to arrive before i leave for Seattle. So it's being shipped to where I will be there.

Mine broke within 6 hours of having it. I got it, late at night, fell asleep while texting, and when i woke up it was on the floor and the screen was cracked to hell. I silently weeped. I was suppose to get a case the next day.

RaymondPJR said:
That's what I wanted from them, to use their phone. Also would've saved me time if I could have printed that form right in the store. I had everything I needed with me at the store: receipt, box with IMEI, my ID. I wasn't asking them to do it for me, just to call from there and confirm from their records that I purchased the phone. Anyway, a couple of calls today to Asurion got them to approve my claim a little faster, but not in time for the replacement to arrive before i leave for Seattle. So it's being shipped to where I will be there.
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We have no way of confiming your purchase unfortunately, they only accept a copy of the reciept or scan of the box

Iunno but to me, when I see the drop tests of the s3 90% of the time the drops are done by women. And it seems like 90% of the people who have been dropping their phones have been men c.c....men are generally stronger and taller than women so........iunno just my 2 cents
Sent fromTyra's galaxy siii C:

would you?

I have a chip the size of a point of a pen on the side chrome bezel. I have no case because Im waiting for my UAG and Spigen case to arrive. Im still within my 14 day return period. I thought about actually taking it back to get a replacement due to the small blemish, although, I admit it's kind of silly to exchange the phone for something so small. It just sucks that my baby is not perfect any more. Knowing I have an opportunity to exchange it, I just might. How many of you would exchange it for a new one for something so small?

i wouldn't
Sent from my XT920 using Tapatalk 4

I would not.
But, since it is already bugging you enough to ask people's opinion about it now, you'll probably come to regret it eventually if you don't.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk

outkast22 said:
I have a chip the size of a point of a pen on the side chrome bezel. I have no case because Im waiting for my UAG and Spigen case to arrive. Im still within my 14 day return period. I thought about actually taking it back to get a replacement due to the small blemish, although, I admit it's kind of silly to exchange the phone for something so small. It just sucks that my baby is not perfect any more. Knowing I have an opportunity to exchange it, I just might. How many of you would exchange it for a new one for something so small?
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I have this too! Mine was like this from the factory. Was pretty upset when I saw it even though it's so minor. Thought about doing the same thing but I don't think it's really worth the trouble. But let me know how it goes if you do

my note just fell off the night stand onto tile with no case. I will be exchanging it tomorrow. lol

outkast22 said:
I have a chip the size of a point of a pen on the side chrome bezel. I have no case because Im waiting for my UAG and Spigen case to arrive. Im still within my 14 day return period. I thought about actually taking it back to get a replacement due to the small blemish, although, I admit it's kind of silly to exchange the phone for something so small. It just sucks that my baby is not perfect any more. Knowing I have an opportunity to exchange it, I just might. How many of you would exchange it for a new one for something so small?
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If I find a defect or blemish on a new phone, that was a manufacturing issue, I may return it for replacement. If I caused the issue and it was minor, I'd ignore it because a case will hide it anyways.
If it was a serious damage... cracked screen, etc.. and it was my fault, I'd just pay the insurance to get it replaced.
Note: I'd also be more descriptive in my subject/title if you want to get more response.. Instead of "would you?" I would have put "Would you return your Note 3 if it has a blemish?"

Breach said:
If I find a defect or blemish on a new phone, that was a manufacturing issue, I may return it for replacement. If I caused the issue and it was minor, I'd ignore it because a case will hide it anyways.
If it was a serious damage... cracked screen, etc.. and it was my fault, I'd just pay the insurance to get it replaced.
Note: I'd also be more descriptive in my subject/title if you want to get more response.. Instead of "would you?" I would have put "Would you return your Note 3 if it has a blemish?"
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I would, why star with something that is already damaged specially being that this phone is so expensive ....

outkast22 said:
my note just fell off the night stand onto tile with no case. I will be exchanging it tomorrow. lol
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Correct me if I'm wrong but you've just admitted it's not a defect but it fell off your night stand onto the tile with no case. This would indicate physical damage so unless you have a flawless return policy, you may be out of luck. I know in Canada, if this were the case, we would be told to suck it up and be stuck with a device we would need to sell privately or wait before we're entitled to a hardware upgrade.

fantom305 said:
I would, why star with something that is already damaged specially being that this phone is so expensive ....
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The point is.. he didn't 'start' with a damaged phone. He dropped it and didn't have a case on it. I have a cheap $3 case on mine, until the case I want comes out. If you don't protect your phone and you drop it, it's your fault, not the manufacturers. That's my opinion anyways.

I have noticed the phone runs very warm sometimes when its just sitting in my pocket. I called at&t and they said to return it since Im still within 14 days.

Breach said:
The point is.. he didn't 'start' with a damaged phone. He dropped it and didn't have a case on it. I have a cheap $3 case on mine, until the case I want comes out. If you don't protect your phone and you drop it, it's your fault, not the manufacturers. That's my opinion anyways.
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I respect your opinion but I was answering to the original poster, not the one that drop it from the night stand. In that one he doesn't say that he dropped his phone.

fantom305 said:
I respect your opinion but I was answering to the original poster, not the one that drop it from the night stand. In that one he doesn't say that he dropped his phone.
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It's all good. I only responded to you post, because it appeared you were replying to my comment. It appears now that you just hit the wrong reply button. No harm man.

outkast22 said:
I have a chip the size of a point of a pen on the side chrome bezel. I have no case because Im waiting for my UAG and Spigen case to arrive. Im still within my 14 day return period. I thought about actually taking it back to get a replacement due to the small blemish, although, I admit it's kind of silly to exchange the phone for something so small. It just sucks that my baby is not perfect any more. Knowing I have an opportunity to exchange it, I just might. How many of you would exchange it for a new one for something so small?
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Click to collapse
same here and its so annoying...
Sent from my SM-N9005 using Tapatalk 2

outkast22 said:
my note just fell off the night stand onto tile with no case. I will be exchanging it tomorrow. lol
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GL with this. Let us know if your successful or not.
I dropped mine on concrete from about 1.5 feet up. Very little damage on the side, which I could EASILY live with.
Sadly, the entire display died slowly over a 24hr period. I kid you not, I could almost see the screen slowly die. Inside, I was crying.
But it was my fault, and almost got laughed out of the store when I tried to get insurance on it /facepalm.
Now I'm in the market for a full screen/digitizer/front assembly housing. And the phone isn't even 1 month old! /cry

For the price you've paid, you deserve a flawless product, return it and enjoy a full product. In other words go get a replacement!

Ragnarkov said:
GL with this. Let us know if your successful or not.
I dropped mine on concrete from about 1.5 feet up. Very little damage on the side, which I could EASILY live with.
Sadly, the entire display died slowly over a 24hr period. I kid you not, I could almost see the screen slowly die. Inside, I was crying.
But it was my fault, and almost got laughed out of the store when I tried to get insurance on it /facepalm.
Now I'm in the market for a full screen/digitizer/front assembly housing. And the phone isn't even 1 month old! /cry
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I'm sorry but isn't that what insurance is for? Doesn't matter if you drop the phone in the toilet, you can still get a replacement, otherwise why have insurance in the 1st place, if the damage is from before you got it or Samsung's fault isn't that what the warranty is for....

Yes and get a different color.

Man I'm on the Otterbox Defender's notification list for when it becomes available. But I still dumped $20 on a screen guard and a crappy gel case at purchase. Solid investment for the short-term, and I even have replacement insurance. Sorry but I can't even fathom the amount of rage I'd have at myself for being in that predicament. I like to keep my stuff in mint condition for resale when it's time to upgrade.
From my SM-N900W8

Ok Y'all. At&t replaced it today, no hassle. They even installed a brand new glass screen protector, no charge. I wish my cases would arrive already! For now Im putting in a invisishield sock.

Not worth the hassle as you might end up with a new unit with other characteristics, like wonky home button or gaps around the glass.

I broke my screen on day 1! Yay!

So quick run down, I pre-ordered the phone on launch day of announcement, and the phone came in today. i was so excited! anyways messing around with it some, and it was pretty damn cool! got on my car, had the phone on my lap, took a turn and it went in between the car seat, and the center console ( "pit of death", or "the void" as i call it ). Once i got home, and started to fish for the phone, and when i grabbed it i heard a crack. This is the result....
im now contacting google to see how much it would cost to get it fixed since i didnt get the protection plan (first phone that ever broke on me so i thought i would be fine), if not just repair it myself.
Edit:
So to give users a TL,DR version of the scenario, I was handed over to another company for no warranty support. OEM parts so not bad. replacement cost for screen is $150.

damnnnnnn that hurts i have already ordered the few cases.

I'm gonna go by Verizon in the morning, see if they have a case for a decent price. I dropped my Note 7 in the void a few times, but since it was on recall I couldn't care less. Now that I'm stuck with the Pixel XL for 2 years, I am gonna protect it lol. Keep us updated on the cost of repairs, though. I didn't get the insurance either

That sucks man. Let us know how much will be to fix it.

That blows... :/ Makes me kinda glad I ordered it with a case and glass screen protector.

So after calling Google, i pretty much got bounced back and forth between them and HTC. I'm not gonna deal with that crap.
There seems to be a shop close to me that seems to have replacement screens available for $150, thinking of just biting the bullet because looking around online, doesn't seem to have much options without being stuck waiting.
Sort of blows cause my tempered glass protector was scheduled to arrive either tomorrow or saturday.

lilchicano said:
So after calling Google, i pretty much got bounced back and forth between them and HTC. I'm not gonna deal with that crap.
There seems to be a shop close to me that seems to have replacement screens available for $150, thinking of just biting the bullet because looking around online, doesn't seem to have much options without being stuck waiting.
Sort of blows cause my tempered glass protector was scheduled to arrive either tomorrow or saturday.
Click to expand...
Click to collapse
:crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying:
for you.....
One reviewer had a 5 inch pixel that broke the screen. Seems even with gorilla glass these phones are fragile. Waiting on mine from the google but ordering a good case now...

As I'm fretting about why my order has been processing for 50 hours now I see this and now I feel less crappy.
My condolences OP.

If you used a Credit card to purchase it you may have some kind of protection

lilchicano said:
So after calling Google, i pretty much got bounced back and forth between them and HTC. I'm not gonna deal with that crap.
There seems to be a shop close to me that seems to have replacement screens available for $150, thinking of just biting the bullet because looking around online, doesn't seem to have much options without being stuck waiting.
Sort of blows cause my tempered glass protector was scheduled to arrive either tomorrow or saturday.
Click to expand...
Click to collapse
I was worried about this exact thing. Does Google not have an official repair service set up for incidents like this? If so, this is going to be really bad for anyone who hasn't purchased the protection..
Sent from my Nexus 6P using XDA-Developers mobile app

Can you not add the insurance after the purchase within a certain time? Make the claim afterwards? Just a thought
lilchicano said:
So after calling Google, i pretty much got bounced back and forth between them and HTC. I'm not gonna deal with that crap.
There seems to be a shop close to me that seems to have replacement screens available for $150, thinking of just biting the bullet because looking around online, doesn't seem to have much options without being stuck waiting.
Sort of blows cause my tempered glass protector was scheduled to arrive either tomorrow or saturday.
Click to expand...
Click to collapse

Wow major bummer.. ordering one of those rhinobumper thingy's that xda promoted... the video sold me, I'll try it to protect my baby.

Bummer! Although hearing you called Google and are getting bounced between them AND HTC is very disheartening! Thought this phone was "the first by Google"?! And that HTC was basically a silent partner. If indeed the case, Google should be handling this themselves, not bouncing people off to HTC...a vendor who isn't even on the marketing materials!

bradley26 said:
Can you not add the insurance after the purchase within a certain time? Make the claim afterwards? Just a thought
Click to expand...
Click to collapse
This. Most of these policies have a week or two grave period where you can opt in.
Sent from my Pixel XL using Tapatalk

For some reason, Google won't let you add warranty after placing the order (preorder). It has to be at order time itself.
I tried to add warranty even before my phone was shipped, and was told "No"
If paid with credit card, there may be hope. Or add square trade warranty.

sulpher said:
Wow major bummer.. ordering one of those rhinobumper thingy's that xda promoted... the video sold me, I'll try it to protect my baby.
Click to expand...
Click to collapse
Yeah i ordered one of those too, but also had it with the OEM clear one they have in the Google Store when i placed my order.
DanRyb said:
Bummer! Although hearing you called Google and are getting bounced between them AND HTC is very disheartening! Thought this phone was "the first by Google"?! And that HTC was basically a silent partner. If indeed the case, Google should be handling this themselves, not bouncing people off to HTC...a vendor who isn't even on the marketing materials!
Click to expand...
Click to collapse
Yeah sucked getting bounced back to each other. I'll probably try giving them a call again in the morning to see what happens then. Hopefully I wont get bounced around by them and get this resolved by them, I would like to try to avoid a 3rd party if possible.

so i just realized not too long ago after removing the case that there is a slight bump on the back side of it too. I really hope it doesn't affect the internals in any way shape for form.

I was on the fence about buying a case. I am now buying a crazy fancy one.

$900 for a phone that easily cracks?

HTC is handling repairs I read somewhere. It sounds like they may not have all their ducks in a row yet between HTC and Google on repairs.