Database Users

HTC Repaired my g1 and gave me a new IMEI

Hi,
For no reason whatsoever my t mobile g1 turned off and would not come back on. It also would not take a charge. I was getting no response from anything on it. I sent it into HTC's warranty service for them to fix it. They fixed it and mailed it back. I'm not sure how they fixed it but now my phone is not sim unlocked and I cannot use it with AT&T. I noticed that the IMEI number is now changed on the phone. I went to http://www.unlock-tmobileg1.com/EN/unlocking-Google+Phone.php so that I could get an unlock code for my phone. I sent them my new IMEI number and they claimed that the code was unavailable at the time. I had just received the phone in the mail after it was fixed when I submitted to the website to get my unlock code. I am not sure whether or not I will be able to get the code for my phone. Does anybody have any idea why the website didn't work? And why did they relock my phone when i sent it in?

Swirlycurly said:
And why did they relock my phone when i sent it in?
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They probably replaced the mainboard or sent you a refurbished unit. That would have the effect of giving you a new IMEI. Obviously the phone would also be locked again, as a new mainboard would essentially be the same thing as having a different phone.

What about http://www.unlock-tmobileg1.com/EN/unlocking-Google+Phone.php not being able to retrieve my unlock code? Do you think that this might be temporary or could the new board not have a listed unlock code?

HTC will have the unlock code since they manufactured the device. You should communicate with them -- explain that it was unlocked when you sent it in and that what you got back was locked. They shouldn't have a problem helping you out here. Escalate if the first numbnuts you speak to won't do it. You definitely shouldn't have to pay for this and you shouldn't have to go to a 3rd party for it.
Swirlycurly said:
What about http://www.unlock-tmobileg1.com/EN/unlocking-Google+Phone.php not being able to retrieve my unlock code? Do you think that this might be temporary or could the new board not have a listed unlock code?
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I have a similar problem. I am seriously hoping HTC will unlock it for me... Fingers crossed!

The same thing happened to me and I called HTC and they emailed me an unlock code within a couple days...

Hello Everyone,
For those who got the htc replacement units, what did they give you back besides the phone? Also when you guys first gave them you units, how long had it been since you guys purchases your phones? Cause i'm not sure how old mine is. Would you guys mind posting pics of the replacement device they gave on with the home screen? Please let me know.
Thank You

Who has an unlocked X10a from Canada?

Hey guys, I'm wondering who has an unlocked X10 from Canada. I'm in Kingston, ON and I just got my X10 yesterday from Wireless Express. They're a certified Rogers dealer but when I got my phone, I couldn't unlock it. I have tried a lot of the unlocking services including mobileincanada.com, cellunlocker.net, some ebay dealer and several others but none of them work. All of the said they my IMEI wasn't in their database so they couldn't give me the unlocking code. So I'm wondering if there is anyone from Canada who has there phone unlocked could give me some advice. I'd like to know what store you bought the phone from cuz I think the problem is with my phone and not the unlocking service. I've heard that newer phones might not be in their IMEI database. I'm going to get a replacement or a refund so I can get it else where.

I got a phone from Rogers unlocked from ebay dealer
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280500425789&ssPageName=STRK:MEWNX:IT
Dealer name is fastunlock2010

I unlocked my X10a (Rogers) through MobileInCanada.com.
Not sure why your IMEI isn't recognized.

I got mine from Rogers and the guy there gave me this: calgarycellunlockers(dot)com. They even have the contact number but you can do it online.

Thanks. I just bought a new code for the X10 and they claim it's from the manufacturer, so it is 100% guaranteed to work. I hope it does. Thanks for everyone's help.

Is it me, or am I reading more recent messages about difficulties with finding unlock codes for Rogers X10a?
Did SE or Rogers change or are withholding the unlock codes from the third party service providers?

Xperia requires new sim cards from rogers.., my x10 didn't accept my 2year old sim card unless i have the SIM registry unlock code (sounds like that)..,
so what i did, i switched sim card, and im still using my old number.., ask a rogers representative on how to do it..,

i had a similar problem with the service's online not being able to unlock mine. turned out that the ebay seller provided it to me. but it ended up in my spam mail and took about 3 days to find. quite frustrating.

You may try Htccode, they don´t look for the IMEI, intead the peforme a USB cable and software combination and it`s really fast.
Regards
Jaime

Looks like I'm having no luck here. This is my second X10 I've tried and I bought the manufacturer's code that's guaranteed to work 100% but...it didn't. And I think I've tried the code too many times that the phone locked itself. Now it says "SIM card locked. Contact Network operator" whenever I try to enter the code. Help, anyone?

jballi said:
You may try Htccode, they don´t look for the IMEI, intead the peforme a USB cable and software combination and it`s really fast.
Regards
Jaime
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A software unlock should be the last resort.
I don't know which unlocker unlocked my X10a, but I purchased it unlocked.
I had similar problems with my old Ericsson Rogers cell that no one could get the code for. Stupid Rogers wouldn't provide me with the code even though the phone was almost a year old, and I was then with its sister network.

junkk29 said:
Looks like I'm having no luck here. This is my second X10 I've tried and I bought the manufacturer's code that's guaranteed to work 100% but...it didn't. And I think I've tried the code too many times that the phone locked itself. Now it says "SIM card locked. Contact Network operator" whenever I try to enter the code. Help, anyone?
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Cable unlock is your only option.

Do you know where I can get the cable unlock? Right now cellunlocker.net owes me money so I hope they have that service as well. Thanks for the info, appreciate it

Try having a local store or CL person do a software unlock, which shouldn't take long. The problem is that you would need to give them the phone and wait, and it will cost more than cheaper online number unlocking.
Maybe try calling Rogers and attempt to persuade the customer service agent to provide the unlock code since you're with Fido. You might be fortunate enough to get connected with a knowledgeable rep who is sympathetic.

applebook said:
Try having a local store or CL person do a software unlock, which shouldn't take long. The problem is that you would need to give them the phone and wait, and it will cost more than cheaper online number unlocking.
Maybe try calling Rogers and attempt to persuade the customer service agent to provide the unlock code since you're with Fido. You might be fortunate enough to get connected with a knowledgeable rep who is sympathetic.
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You mean Craigslist? i can give it a try. I was thinking of calling the Rogers customer service but I thought they don't support unlocking the phone? but at the same time I bought it at retail price which was $550 plus tax Thanks for the info.

[Q] Can't unlock (Sim) Atrix... Refurbished?

Ok so I bought an Atrix off eBay about a month ago. Bought an unlock code from someone on eBay... everything went fine, Phone unlocked perfectly (Using Simple Mobile for phone service aka t-mobiles towers). Problem is now I've bought
another for my wife. Did the same thing... Bought the unlock code from the same exact person. however, this time instead of getting an email with an unlock code, I got an email with this...
"no code avail. we will refund phone is refurbished"
...So what do I do now. I thought that I have unlocked a refurbished phone before. I could try to return the phone (buyer said 7 day return policy) I picked this phone up for $180 and the condition of the phone is perfect. So I would love to not have to return it.
Thanks!!!

Try a different unlocker service?

I know when I got a refurb warranty phone ATT couldn't give me the unlock code immediately (they were able to with my original non-refurb). It took a support case and 7 days for them to get it.
<conjecture> I think something is done with the IMEI to change it, which throws off all the normal unlock code stuff.

Thanks.. I just called AT&T and told them my situation, and they just gave me an 8 digit code to put in... it worked great. I feel like I remember my other atrix was a 16 digit code, but Im really not sure.

I m Italian and my english is not good
I have atrix 4g At&t and i can't unlock this phone Refurbished buy with internet
I have used
many site with code... but nothing
At&t chat and facebook (but no and for my english)
Motorola Italia no help me
I have promise payment at At&t for code but nothing
I can pay 100 dollars (paypal payment) for anyone help me

Bought phone from someone, can't unlock it

I'm not sure if I'm in the right forum for this but I don't know where else to go with it. Long story short, I bought this TMobile locked Samsung s7 edge from a local guy who said he bought it outright no contract. He didn't say it was s locked I assumed it was unlocked (yeah...I know) anyway I use a different cell phon carrier which I won't work. I've called tmobile 4x and they can't/won't unlock it but they t ok me the IMEI is good. But the guy will not contact me back about getting the phone unlocked...I think out my money and options. I was t old that it needs to be unlocked remotely not just a code I paid a site to try the code and they couldn't do it.
Any advice/help or experience with this kind of situation?

You can check here in case it was bought from samsung by original seller - https://forum.xda-developers.com/showthread.php?t=3592266
Sent from my SM-G935T using Tapatalk

The guy I bought it from said he bought it outright, no contract and when I contacted him about not being able to unlock it he said when he asked tmobile about it that could not find it in their system and I'd have to get it unlocked online. I've tried several sites already and no one does it remotely.

Try calling TMobile and they should unlock it right away. If they won't do it, you might need to contact the person who purchased the phone and tell them to give tmobile a call. Clean IMEI does not mean it is still carrier locked. It just means the phone isnt marked as lost/stolen. My S7 Edge won't unlock in the app even though I am already out of contract. After I called them, they did something in their system and instructed me to reboot then try again, and it unlocked in the unlock app directly. "Unlock Codes" DOES NOT work with tmobile s7 as you are required to do it in the app.

How to Unlock Sprint S10 / S10+ / S10e That Was Previously Unlocked and then Relocked

Hi there all! I'm posting in the hope this information might help others. I purchased an unlocked S10+ from eBay, but it had a bad motherboard. I sent it in to Samsung for warranty repair, and when they sent it back, they had locked the phone again. I wasted a bunch of time calling Samsung, T-Mobile and Sprint to no avail, until I discovered the international travel department at Sprint. They were able to unlock the phone again for me, and I can confirm that another XDA forum user was able to unlock their phone using my advice. In order to do this, they did have to confirm that the phone had been previously unlocked by Sprint, which they verified by looking up the IMEI number in their system. If you have a phone that was not previously unlocked by Sprint, this method will probably not work.
I called this number: 888-226-7212
That is the Sprint International department. They handle problems for people who are traveling overseas, like making sure they have the right plan, issues with connecting to foreign networks, and unlocking phones for people who need to use foreign SIM cards. I explained approximately as follows, "Hi there, I'm not a Sprint customer, but I'm looking for your help because I purchased a Sprint branded Galaxy S10+ that has a clean IMEI, is not stolen, is not blacklisted, and was already previously unlocked by Sprint. My problem is that my phone had a bad motherboard, and I sent it to Samsung for a warranty repair, and at the factory they had to put in a new motherboard and reinstall the software to factory settings, and unfortunately in the process they locked the phone up again."
She was very helpful, looked up my IMEI, confirmed that it was not blacklisted and she said, "I see that phone is already unlocked." I said, "Yeah, that's the problem... It was already unlocked by Sprint, but now it's locked again because of Samsung, and I don't know what to do, but I need it unlocked because right now I just can't use it." She said, "Yeah, that's not good, and I understand why you're distressed. I want to help you, can you please hold?" So then she had me on hold for a while, checked in on me a couple times, and after about 20 minutes, she finally came back and said, "I spoke to my technicians and they sent a "lock and then unlock" command to your phone. It could take up to 24 hours, so just be patient."
The next day, I inserted my T-Mobile SIM card and I had to reboot a couple of times, but VOILA, it worked!!! I can't believe it. Give this a try, be very nice, of course, and let me know below if it worked for you! If it doesn't work the first time, try again and see if you get a more helpful person. The other person who followed my advice said they had to call 3 times before they finally reached someone who understood the problem and was willing to help!
Good luck!

You can use samtool to unlock s10, note10 sprint, it support unlock directly via usb cable !