Hi there all! I'm posting in the hope this information might help others. I purchased an unlocked S10+ from eBay, but it had a bad motherboard. I sent it in to Samsung for warranty repair, and when they sent it back, they had locked the phone again. I wasted a bunch of time calling Samsung, T-Mobile and Sprint to no avail, until I discovered the international travel department at Sprint. They were able to unlock the phone again for me, and I can confirm that another XDA forum user was able to unlock their phone using my advice. In order to do this, they did have to confirm that the phone had been previously unlocked by Sprint, which they verified by looking up the IMEI number in their system. If you have a phone that was not previously unlocked by Sprint, this method will probably not work.
I called this number: 888-226-7212
That is the Sprint International department. They handle problems for people who are traveling overseas, like making sure they have the right plan, issues with connecting to foreign networks, and unlocking phones for people who need to use foreign SIM cards. I explained approximately as follows, "Hi there, I'm not a Sprint customer, but I'm looking for your help because I purchased a Sprint branded Galaxy S10+ that has a clean IMEI, is not stolen, is not blacklisted, and was already previously unlocked by Sprint. My problem is that my phone had a bad motherboard, and I sent it to Samsung for a warranty repair, and at the factory they had to put in a new motherboard and reinstall the software to factory settings, and unfortunately in the process they locked the phone up again."
She was very helpful, looked up my IMEI, confirmed that it was not blacklisted and she said, "I see that phone is already unlocked." I said, "Yeah, that's the problem... It was already unlocked by Sprint, but now it's locked again because of Samsung, and I don't know what to do, but I need it unlocked because right now I just can't use it." She said, "Yeah, that's not good, and I understand why you're distressed. I want to help you, can you please hold?" So then she had me on hold for a while, checked in on me a couple times, and after about 20 minutes, she finally came back and said, "I spoke to my technicians and they sent a "lock and then unlock" command to your phone. It could take up to 24 hours, so just be patient."
The next day, I inserted my T-Mobile SIM card and I had to reboot a couple of times, but VOILA, it worked!!! I can't believe it. Give this a try, be very nice, of course, and let me know below if it worked for you! If it doesn't work the first time, try again and see if you get a more helpful person. The other person who followed my advice said they had to call 3 times before they finally reached someone who understood the problem and was willing to help!
Good luck!
You can use samtool to unlock s10, note10 sprint, it support unlock directly via usb cable !
Related
Hey guys, I'm wondering who has an unlocked X10 from Canada. I'm in Kingston, ON and I just got my X10 yesterday from Wireless Express. They're a certified Rogers dealer but when I got my phone, I couldn't unlock it. I have tried a lot of the unlocking services including mobileincanada.com, cellunlocker.net, some ebay dealer and several others but none of them work. All of the said they my IMEI wasn't in their database so they couldn't give me the unlocking code. So I'm wondering if there is anyone from Canada who has there phone unlocked could give me some advice. I'd like to know what store you bought the phone from cuz I think the problem is with my phone and not the unlocking service. I've heard that newer phones might not be in their IMEI database. I'm going to get a replacement or a refund so I can get it else where.
I got a phone from Rogers unlocked from ebay dealer
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280500425789&ssPageName=STRK:MEWNX:IT
Dealer name is fastunlock2010
I unlocked my X10a (Rogers) through MobileInCanada.com.
Not sure why your IMEI isn't recognized.
I got mine from Rogers and the guy there gave me this: calgarycellunlockers(dot)com. They even have the contact number but you can do it online.
Thanks. I just bought a new code for the X10 and they claim it's from the manufacturer, so it is 100% guaranteed to work. I hope it does. Thanks for everyone's help.
Is it me, or am I reading more recent messages about difficulties with finding unlock codes for Rogers X10a?
Did SE or Rogers change or are withholding the unlock codes from the third party service providers?
Xperia requires new sim cards from rogers.., my x10 didn't accept my 2year old sim card unless i have the SIM registry unlock code (sounds like that)..,
so what i did, i switched sim card, and im still using my old number.., ask a rogers representative on how to do it..,
i had a similar problem with the service's online not being able to unlock mine. turned out that the ebay seller provided it to me. but it ended up in my spam mail and took about 3 days to find. quite frustrating.
You may try Htccode, they don´t look for the IMEI, intead the peforme a USB cable and software combination and it`s really fast.
Regards
Jaime
Looks like I'm having no luck here. This is my second X10 I've tried and I bought the manufacturer's code that's guaranteed to work 100% but...it didn't. And I think I've tried the code too many times that the phone locked itself. Now it says "SIM card locked. Contact Network operator" whenever I try to enter the code. Help, anyone?
jballi said:
You may try Htccode, they don´t look for the IMEI, intead the peforme a USB cable and software combination and it`s really fast.
Regards
Jaime
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Click to collapse
A software unlock should be the last resort.
I don't know which unlocker unlocked my X10a, but I purchased it unlocked.
I had similar problems with my old Ericsson Rogers cell that no one could get the code for. Stupid Rogers wouldn't provide me with the code even though the phone was almost a year old, and I was then with its sister network.
junkk29 said:
Looks like I'm having no luck here. This is my second X10 I've tried and I bought the manufacturer's code that's guaranteed to work 100% but...it didn't. And I think I've tried the code too many times that the phone locked itself. Now it says "SIM card locked. Contact Network operator" whenever I try to enter the code. Help, anyone?
Click to expand...
Click to collapse
Cable unlock is your only option.
Do you know where I can get the cable unlock? Right now cellunlocker.net owes me money so I hope they have that service as well. Thanks for the info, appreciate it
Try having a local store or CL person do a software unlock, which shouldn't take long. The problem is that you would need to give them the phone and wait, and it will cost more than cheaper online number unlocking.
Maybe try calling Rogers and attempt to persuade the customer service agent to provide the unlock code since you're with Fido. You might be fortunate enough to get connected with a knowledgeable rep who is sympathetic.
applebook said:
Try having a local store or CL person do a software unlock, which shouldn't take long. The problem is that you would need to give them the phone and wait, and it will cost more than cheaper online number unlocking.
Maybe try calling Rogers and attempt to persuade the customer service agent to provide the unlock code since you're with Fido. You might be fortunate enough to get connected with a knowledgeable rep who is sympathetic.
Click to expand...
Click to collapse
You mean Craigslist? i can give it a try. I was thinking of calling the Rogers customer service but I thought they don't support unlocking the phone? but at the same time I bought it at retail price which was $550 plus tax Thanks for the info.
Hi guys,
New to the forum having just spent a few pound coins on a streak, its locked to o2 at the minute but i want to use it on orange, i have searched online and found numerous places that will unlock it for £20+, just wondered has anyone got a tried and tested method from anywhere with a link if possible?
Looking forward to testing this out as to be honest never knew they existed until i was looking for a cheaper alternative to the SGN which is too expensive for me at the moment, i have seen all the custom rom stuff but not sure i am confident enough to do something like that, but all advice is welcome.
So anyway hello to all
Regards
Steve
Hi there,
Like yourself, my Streak is locked to o2. People around here said they have got their Streak's unlocked for free by emailing certain companies, even Dell themselves. This has not worked for me, even trying to sugar talk O2 hasn't worked!
R.e custom roms, it took me a while to try and comprehend things and sometimes, despite all the amazing work that people do on here, its not the most inexperienced friendly place. But eventually I got there, plucked up the courage to fiddle around and I haven't looked back since.
When things like "getting used to using fastboot" are said, it really is that. the more you try things the easier they get.
SuperKeeper said:
Hi there,
Like yourself, my Streak is locked to o2. People around here said they have got their Streak's unlocked for free by emailing certain companies, even Dell themselves. This has not worked for me, even trying to sugar talk O2 hasn't worked!
R.e custom roms, it took me a while to try and comprehend things and sometimes, despite all the amazing work that people do on here, its not the most inexperienced friendly place. But eventually I got there, plucked up the courage to fiddle around and I haven't looked back since.
When things like "getting used to using fastboot" are said, it really is that. the more you try things the easier they get.
Click to expand...
Click to collapse
I'm totally scared of "bricking" my phone, i have asked o2 and they are sending me a sim card that i have to put £15 credit on and the make a call or send a text so it registers with them, then go on there website and fill out the unlock form, apparently it can take up to 7 days but then its officially unlocked.........so they reckon!!!!
Well to unlock you need a code, so not sure how a new sim would unlock it. Am I missing something?
That's because they need the phone to register on their network at least once, because as per their policy they only unlock phones that are active on their network. However, a lot of us did get our phones unlocked without being on their network! Heck, I'm not even in the UK! I sent multiple emails to [email protected] and after nearly two months of emails back and forth, I got lucky and got a guy who finally gave me the unlock code. I remember a lot of us getting the codes around the same time. I would assume it would be easier for them to give you the codes now, but there's only one way to find out, I guess! Email them the IMEI number. If they refuse to unlock it, wait a couple of days and send an email again!
Edrill said:
That's because they need the phone to register on their network at least once, because as per their policy they only unlock phones that are active on their network. However, a lot of us did get our phones unlocked without being on their network! Heck, I'm not even in the UK! I sent multiple emails to [email protected] and after nearly two months of emails back and forth, I got lucky and got a guy who finally gave me the unlock code. I remember a lot of us getting the codes around the same time. I would assume it would be easier for them to give you the codes now, but there's only one way to find out, I guess! Email them the IMEI number. If they refuse to unlock it, wait a couple of days and send an email again!
Click to expand...
Click to collapse
O2 seem to have this fixation about not unlocking phones, well as i said to the customer services bloke i can understand a brand new phone not being unlocked, but why a phone thats not exactly brand new? Anyway as i had been through the whole online chat with an o2 guru who told me order a sim top it up to the tune of £15 and then fill out the unlock form, hey presto unlock code in 7 days, then i had an email to say they wouldn't unlock the phone as it wasn't registered on the network.....jeus i said i topped up £20 notes made a few calls sent a few texts and it still wasn't registered? Well then the customer service bloke had the cheek to tell me that i spoke to the o2 guru after i had topped up so it was my fault that i had basically spent £20 on a top up for no reason.....but ahhhh i had the chat transcript sent to me via email so i had proof this guy told me the procedure before i bought the top up, so then it all changed ohh well ok let me speak to me line manager he said, so 5 minutes later he comes back and says as a gesture of goodwill they will send me the unlock code like they are doing me a favour but still charging for lol, anyway suffice to say, i am waiting for the unlock code which they say will be here within 7 days, so guys if you want your streak unlocked from o2 persist with the harassment, just make sure you get the transcripts sent to your email as o2 are obviously a little economical with the truth!!!
i got a streak that had a cracked screen from a fellow member here...
after replacing the screen, and inserting my sim, i realize it's locked...
he said it's at&t...
i tried contacting a couple of people on ebay with the imei, and service tag too, but they returned my payment stating code not found...
the imei is clear, no issues.. is there another way to verify what network is it locked to?
i'm in india, so no way to check/verify t-mobile, at&t blah blah...
also, would spending 29$ be my only way of unlocking it?
thanks
:good:
i contacted [email protected] and this was the reply ii got...
Dear Customer,
The below device is a retail piece. Please contact carrier with proof of payment in order to procure the code also do let the carriers know that the below device is a retail piece.
Please visit the link to get the contact details of the Carrier:
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=269106
Tmobile : Contact
http://www.t-mobile.com/Contact.aspx
http://locator.t-mobile.com/
Regards
Mobility Unlock code Team
Ahmed
anyone here on at&t who could obtain the same for me?
i'd be willing to add like 10$ for the person....
Hello friends,
So I have bought Galaxy S7 edge from Craigslist few weeks ago and was using it for prepaid SIM till I found out last night that my phone was blocked due to someone reported this phone was stolen. Is there a way someone can guide me the process to let AT&T know that the phone was not stolen, unless original owner wanted to make money from the insurance or At&T, not sure. Thanks in advance for your help.
The guy you bought it from probably isn't the original owner of the phone you bought from him. He probably stole it in the first place from somebody else. No matter how good his excuses are, there are plenty of maggots out there who dont give a damn about anyone else but just want your money.
P.S That is why he waited a few weeks before reporting it just to make it look good for him.
That sux. But thats a gamble u take being used and craigslist.
Go back to the seller and demand your money back.
I wish I could but seller is not picking up his phone or replying to my calls. I am dead in the water...
Out of curosity, If someone help me unlock the bootloader, and flash a new ROM , Can I be able to use it in USA?
Some knobhead did exact same to me after paying £500 in an ideal world ID at least have been able to beat the **** out of the scumbag
Sent from my SM-G935F using Tapatalk
iali76 said:
Out of curosity, If someone help me unlock the bootloader, and flash a new ROM , Can I be able to use it in USA?
Click to expand...
Click to collapse
Your IMIE is blacklisted. Unlocking will not change this, nor will loading a new rom. If this is an AT&T phone, then it's not even an option anyway, as you can't unlock them.
No offence, but your screwed.....
Yup, no recovering from this. You are screwed.
Sent from my SM-G935V using Tapatalk
Unfortunately, this sounds like it's an expensive lesson learned.
In future, when buying a used phone from someone on Ebay, Craigslist, Swappa, etc, ALWAYS ask for the IMEI number of the phone. Then call the service provider that the phone belongs to and verify that the IMEI number is in good standing and has not been blacklisted.
You need to ask for they I'd so that way you can find them or report them ppl can sell you a phone then later on block it they can get a new one happen to me but you can try getting the Sim unlock and trying a small class phone company to see if they would give service anything like tmobile att they not going to do it
Hi all,
I have been a lurker for god knows how long, and have to say, I truly enjoy the posts on this website.
I purchased an S7 Galaxy Edge (SIM-free) from "Currys/PC World" in the UK. After a month or so of using it, the phone just died one night. Had all sorts of errors in recovery mode, so sent it back to Samsung for repair. 12 days later, I receive the phone back, excited. I switch it on and it starts working. What I sigh of relief. Wait...
I am then asked for a Network Unlock code!
Has anyone experienced this before? I spoke to the Samsung and they have confirmed that the unique code of the phone is tied to a Network and when they rebuilt the motherboard and flashed the phone, it went back to default (which included a network lock).
Now, who is at fault? The retailer who sold me a "SIM-free" phone, which in fact was a network locked phone but unlocked with a code? Samsung, for re-locking the phone?
I have gone round and round and no one is owning up to it. The phone is locked to EE (with whom have never dealt with). My SIM is from Three, UK.
Advice / Suggestions anyone? Thanks, and much appreciated!
railfanatic said:
Hi all,
I have been a lurker for god knows how long, and have to say, I truly enjoy the posts on this website.
I purchased an S7 Galaxy Edge (SIM-free) from "Currys/PC World" in the UK. After a month or so of using it, the phone just died one night. Had all sorts of errors in recovery mode, so sent it back to Samsung for repair. 12 days later, I receive the phone back, excited. I switch it on and it starts working. What I sigh of relief. Wait...
I am then asked for a Network Unlock code!
Has anyone experienced this before? I spoke to the Samsung and they have confirmed that the unique code of the phone is tied to a Network and when they rebuilt the motherboard and flashed the phone, it went back to default (which included a network lock).
Now, who is at fault? The retailer who sold me a "SIM-free" phone, which in fact was a network locked phone but unlocked with a code? Samsung, for re-locking the phone?
I have gone round and round and no one is owning up to it. The phone is locked to EE (with whom have never dealt with). My SIM is from Three, UK.
Advice / Suggestions anyone? Thanks, and much appreciated!
Click to expand...
Click to collapse
Simply take it back to currys with the receipt and tell them its locked and you either want your money back or they pay to unlock it, or save messing about, spend a few quid and buy a network unlock code off ebay or something and unlock yourself, will cost you £12
From the stories I'm hearing about Samslow, this will be the first and last Samsung phone I ever buy, I hate this phone, can wait for my next upgrade.
I'm not sure if I'm in the right forum for this but I don't know where else to go with it. Long story short, I bought this TMobile locked Samsung s7 edge from a local guy who said he bought it outright no contract. He didn't say it was s locked I assumed it was unlocked (yeah...I know) anyway I use a different cell phon carrier which I won't work. I've called tmobile 4x and they can't/won't unlock it but they t ok me the IMEI is good. But the guy will not contact me back about getting the phone unlocked...I think out my money and options. I was t old that it needs to be unlocked remotely not just a code I paid a site to try the code and they couldn't do it.
Any advice/help or experience with this kind of situation?
You can check here in case it was bought from samsung by original seller - https://forum.xda-developers.com/showthread.php?t=3592266
Sent from my SM-G935T using Tapatalk
The guy I bought it from said he bought it outright, no contract and when I contacted him about not being able to unlock it he said when he asked tmobile about it that could not find it in their system and I'd have to get it unlocked online. I've tried several sites already and no one does it remotely.
Try calling TMobile and they should unlock it right away. If they won't do it, you might need to contact the person who purchased the phone and tell them to give tmobile a call. Clean IMEI does not mean it is still carrier locked. It just means the phone isnt marked as lost/stolen. My S7 Edge won't unlock in the app even though I am already out of contract. After I called them, they did something in their system and instructed me to reboot then try again, and it unlocked in the unlock app directly. "Unlock Codes" DOES NOT work with tmobile s7 as you are required to do it in the app.