Samsung offers up to $100 credit to exchange Galaxy Note7 for another Galaxy device - T-Mobile Note 7 Guides, News, & Discussion

http://www.fonearena.com/blog/20009...e-galaxy-note7-for-another-galaxy-device.html
Just google it, there are several article on it. Currently talking to a rep as I am writing this.
Update
Just got off the phone with tmobile. Anyone who had a Note 7 will automatically get a 25 dollar credit within 2 to 3 billing cycles. As to the 100 dollars off, theiy are not sure exactly how that is going to work but think they will provide it as form as a credit. Good thing I waited. I may wait a tad bit longer.

F9zSlavik said:
http://www.fonearena.com/blog/20009...e-galaxy-note7-for-another-galaxy-device.html
Just google it, there are several article on it. Currently talking to a rep as I am writing this.
Update
Just got off the phone with tmobile. Anyone who had a Note 7 will automatically get a 25 dollar credit within 2 to 3 billing cycles. As to the 100 dollars off, theiy are not sure exactly how that is going to work but think they will provide it as form as a credit. Good thing I waited. I may wait a tad bit longer.
Click to expand...
Click to collapse
$100? Nice big old slap in the face from Sammy. I will be returning my $900 Note 7 back to Best Buy as soon as my brand new in box s7 edge from ebay which only costed $500 arrives this weekend.

I refunded my paid off Note 7 to go back to my Note 4, does that count as going to another Sammy device?

Related

Buy One Get One Free: AT&T and T-Mobile

My wife went from the Iphone 3G to the Focus about 2 or so weeks back.... a few days after the new windows phones were released. I myself have a tilt 2 but was ready for an upgrade. We went in to look at the new phones and at that time they didnt know about the BOGO offer that was coming up for Black friday (and presumably running through out the holidays). She went ahead and got her phone. Today we went in and asked if we could still get the free phone. As she was still in the 30 day grace period we figured it wouldn't be an issue. Sure enough.... a quick call to the manager and I had the phone in my hand. The only extra I paid for was the Zag Shield.
I'm not sure WHAT had to be done to get it. Whether you needed to add another line etc but since we already had 4 lines on our family plan we had decided to add my mom on for her Christmas. We told him we wanted to add a new line as well although he didnt actually tie the new Focus to that new line, and it didnt get tied to my number yet either. I'm not sure but I do think you need to start a new line (which luckily enough we already planned on doing) to get the BOBO deal with AT&T. He seemed to imply I could get it for free too by using my upgrade status which was also open from the original purchase of the Fuze 2 years ago.
I figure if in the new year they release some newer cooler phones (ie one with the same size screen but has a keyboard) I'll use my upgrade for that and sell the Focus off.
So anyone who did get their focus (or any other windows phone for that matter) early and wants to go in to get their free phone go and and schmooze and you'll be walking out with the second phone in your hand!
Good Luck!
Windows Phone Buy One Get One Free | Windows Phone 7
confirmed by an att rep.... if youre within the 30 day period and are eligible or you add a line, they will restock your phone and resell it to you and you get the new one... just a restock fee, but well worth the free phone.... did mine this eve, took 10 min to get it done... good deal on a solid set of phones...
Good for you guys!!
I'm stuck so no deals for me since I'm not in the upgrade timeframe. Unless someone wants to sell thier free Focus for a nice holiday discount?
I had bought 2 focuses (foci?) at 2 seperate ATT stores about a week apart from each other. I went to one store and got the money credited back to my credit card. I then received a call from the second store and they told me they would credit the account the amount of one of the phones since they noticed I had bought 2 phones within a week of each other.
If someone wants to sell the one he got for free at a fair price, please let me know
http://www.everythingwm.com/forum/threads/75-off-at-att-online.36755/
$75 off at ATT online | Windows Phone Forums
I haven't been able to make it work, but I thought I'd post just in case.
bmstrong said:
http://www.everythingwm.com/forum/threads/75-off-at-att-online.36755/
$75 off at ATT online | Windows Phone Forums
I haven't been able to make it work, but I thought I'd post just in case.
Click to expand...
Click to collapse
That's fairly similar as to how I got my fuze... they had some promo going on and they had a programming glitch where you could put the coupon on multiple times... which I did. I got that phone for free. A year later when I got my tilt 2 my wife got it for 100 dollars upfront and then AT&T sent me a $50.00 visa gift card, so really the phone was 50 dollars. HTC at the time had this promo where they would accept ANY smart phone trade in when you bought a tilt 2 and they'd pay you 100 dollars. I sent in my HTC Vouge and they gave me 100 dollars... so really I got paid 50 dollars for getting a new phone.
Then once this promo came along, well suffice to say my wife just rolled her eyes... yet another free phone
Does this only work if you purchased it at a real AT&T store? I bought my focus at a 'CellularWorld' about 15 days ago.
williammel said:
Does this only work if you purchased it at a real AT&T store? I bought my focus at a 'CellularWorld' about 15 days ago.
Click to expand...
Click to collapse
Correct. As far as I understand. You could try returning your Focus and re-purchasing at your local AT&T?
Nobody interested in selling your second Focus?
bmstrong said:
Correct. As far as I understand. You could try returning your Focus and re-purchasing at your local AT&T?
Nobody interested in selling your second Focus?
Click to expand...
Click to collapse
I am just guessing that you cant get another one for free if you purchased it off contract...IS it only with a new line or contract to get the free phone?
I've contacted AT&T about this. You MUST get a new line OR upgrade an existing line that is eligible for upgrade. Since I want to give the free phone to my dad, they did say 2 things that kept my interest though:
they can be flexible on 'eligibility'
I can transfer the phone to my dad's account, as long as he's eligible and an existing AT&T subscriber
One other thing - gotta do it within the 30 day grace period.
How much each store follows these rules, of course, would depend on the store
Biggzz said:
I am just guessing that you cant get another one for free if you purchased it off contract...IS it only with a new line or contract to get the free phone?
Click to expand...
Click to collapse
Correct. Two-year contract and data plan are required on both lines. AT&T makes minimum $600 ($15 data + $10 add a line = $25/mo minimum) over two year period off you per phone. That's how they can afford to give you one for free.
I'm planning to upgrade my phone n get me a Focus, since it's BOGO deal right now. I'm wondering if this plan will work or not. Currently Im in a family plan and my dad is able to upgrade his phone too and planing to give the 2nd phone to him. however, since he's a tech noob im going to go head take the phone, but cancel his data plan so he can use his old phone. Then just sell the 2nd phone. do you think AT&T will allow me to do this, since my dad would not use the Focus.
My sister had done this before, she got an iPhone n hate it. So she use her old phone, canceled the data plan and sell her iphone on eBay.
kawgirlval69 said:
confirmed by an att rep.... if youre within the 30 day period and are eligible or you add a line, they will restock your phone and resell it to you and you get the new one... just a restock fee, but well worth the free phone.... did mine this eve, took 10 min to get it done... good deal on a solid set of phones...
Click to expand...
Click to collapse
I didn't even have to go through that much hassle. I told them I'd bought the first one in the last 30 days and they gave me a second one for free. They did charge an $18 upgrade fee on the line I upgraded but they didn't make me go through any "resell" or "restock" ordeal. They just put in a promo code for it and gave it to me.
Amazon is selling the phones for $.01 with a 2 yr plan.
For 2 qualified plans, that's a whopping $.02. Just a tad better than AT&T's BOGO deal.
Reflexx1 said:
Amazon is selling the phones for $.01 with a 2 yr plan.
For 2 qualified plans, that's a whopping $.02. Just a tad better than AT&T's BOGO deal.
Click to expand...
Click to collapse
Take a look at the fine print for things like the early termination fee. Don't fool yourself into thinking that Amazon is only making $.01 on the phone.
yep not only do you get dinged with an early termination fee from ATT but one from Amazon as well... I think Amazon's is bigger then ATT's actually. Not to mention I believe you only get that on new lines.... not ones you are adding onto an existing family plan. I could be wrong here.

The $25 Gift Card or Carrier credit??

Has anybody who swapped their Note 7 figured out how this is going to be done or heard anything about it?
les_garten said:
Has anybody who swapped their Note 7 figured out how this is going to be done or heard anything about it?
Click to expand...
Click to collapse
There is automatic credit added to your bill if you on AT&T.
same .. i figured it was for exchanging for a different phone and not holding onto the note 7 until the new ones arrived .. but mine was done right away on my current bill and they was nice about it
norbarb said:
There is automatic credit added to your bill if you on AT&T.
Click to expand...
Click to collapse
Yes I just chatted with AT&T. They told me that it will be in the next Bill. Also I complained about the whole not fiasco. So he applied another 25 dollars to my account. So if you call tell them the hassle wasn't worth 25 dollars when you are messing with a explosive device. :good:
I am curretnly talking to at&t they don't want to issue the credit, saying that is for exchanging to another samsung device
---------- Post added at 11:44 AM ---------- Previous post was at 11:33 AM ----------
ok so after chatting with one agent and then his supervisor, and after they claiming the 25 dollar credit was for exchanging to another samsung device, they agreed to give me the 25 dollar credits for both my phones.
They automatically applied $26.50 to my account a day after I got my replacement. Not sure why it's not exactly $25.
Suntzupa said:
They automatically applied $26.50 to my account a day after I got my replacement. Not sure why it's not exactly $25.
Click to expand...
Click to collapse
That is the first device payment from thr recalled device returned. I received the 36.67 refund for my first device payment not the 25 for the inconvenience yet.
blazerboy567 said:
That is the first device payment from thr recalled device returned. I received the 36.67 refund for my first device payment not the 25 for the inconvenience yet.
Click to expand...
Click to collapse
That makes sense. Thanks.
I wonder how buying it from Sam's and returning to ATT for exchange will affect this?
AT&T told me it would be applied within 90 days of the exchange. That way a certain percentage of us can forget that we are owed it.
I made out pretty good on the deal, so I can't complain. .. these are the additional things I got had they not done the recall...
- No payments on my phone so far (next bill) due to billing dates, and refunds. Didn't pay anything on the temp s7edge either
- $5 from dunkin donuts (again)
- $10 samsung pay first use credit... twice once on s7e and once on new n7
- $5 refer a friend samsung pay credit
- Gear VR free
- 256 GB memory card free (in addition to the first one from the initial n7)
Not going to get rich, but hey, it was a 2 week interruption to my routine, and I came away with some free stuff... I'll can forget them for it.
boufa said:
AT&T told me it would be applied within 90 days of the exchange. That way a certain percentage of us can forget that we are owed it.
I made out pretty good on the deal, so I can't complain. .. these are the additional things I got had they not done the recall...
- No payments on my phone so far (next bill) due to billing dates, and refunds. Didn't pay anything on the temp s7edge either
- $5 from dunkin donuts (again)
- $10 samsung pay first use credit... twice once on s7e and once on new n7
- $5 refer a friend samsung pay credit
- Gear VR free
- 256 GB memory card free (in addition to the first one from the initial n7)
Not going to get rich, but hey, it was a 2 week interruption to my routine, and I came away with some free stuff... I'll can forget them for it.
Click to expand...
Click to collapse
How u get the free vr & the extra SD card thx bro
ad44891 said:
How u get the free vr & the extra SD card thx bro
Click to expand...
Click to collapse
Submit your NEW note 7 receipt and information under the current s7/s7edge promo. They are approving and shipping if you bought a note 7, but they are not advertising it. Samsung knows the imei numbers and can reject them if they want to... But they are not. Plus you have to send them your receipt image, and mine clearly says Note 7. I know humans are reviewing them because my s7 edge one got rejected because the date wasn't clearly showing..i had to resubmit, and it was then approved... so Samsung 100% knows that they are approving Note 7 on the s7 promo...and obviously they don't care.
Hm I just completed the promotion. Going to see if it works for me... Haha
Oh wow, mine got approved. I didn't get a confirmation email but I checked my status and it said it was approved. Awesome!!!! Hopefully this isn't a fluke.
Edit: Also, I got credited for both my replacement 7 phones. $32 x 2
Majin101 said:
Oh wow, mine got approved. I didn't get a confirmation email but I checked my status and it said it was approved. Awesome!!!! Hopefully this isn't a fluke.
Edit: Also, I got credited for both my replacement 7 phones. $32 x 2
Click to expand...
Click to collapse
I submitted mine as well and it's been approved and ready for shipment.
I just submitted mine too. I wish that I hadn't purchased the Gear VR when I got my first Note since this one comes with bonus software. At least I got 30% the Gear VR using Samsung offer when I registered. Getting the 256GB card. Keeping fingers crossed. Thanks boufa for the suggestions! Much appreciated. Always worth trying no matter what happens.
I just submitted my receipt. I wanted to buy a VR, but if I can get one free, that's even better.
I did the free memory card last time though. And I didn't get a loaner phone either. I just did an exchange. I wonder if any of these will hurt my chances at all.
It's worth a shot at least!
Sent from my SAMSUNG-SM-N930A using Tapatalk
went in to exchange my note 7 and the place tried to charge me sales tax on the replacement phone. guess who didn't pay their sales tax? This guy lol
Sent from my SAMSUNG-SM-N930A using Tapatalk
Just checked on my submission done yesterday and it's approved! No shipping date yet.
Holy cow! My promo submission for the VR was approved!
I'm surprised since technically I only bought 1 Note 7 and I did the 256GB card promo already for the previous promo. I guess Samsung is just doing this as a secret apology for anyone who had to deal with the recall.
Sent from my SAMSUNG-SM-N930A using Tapatalk

Sprint Pre-order Waiting and Shipping Room

I didn't see one for Sprint so I figured I would start one. I ordered directly from Sprint. Got the black S8+. I was debating ordering from them or Best Buy but went for Sprint. Hoping I get it before April 21st.
I always go with best buy patiently waiting for the 21st
Sent from my LG-LS997 using XDA-Developers Legacy app
I ordered directly from Sprint too. Would love to get it before the 21st but best hope is to have it on the 21st
Sent from my SM-N930T using Tapatalk
I ordered a black s8 yesterday from sprint telesales. I'm on the galaxy forever from sprint and apparently over the phone was the only way of processing my order because the system in store and online was trying to charge me the rest of the contract on my s7.
Sent from my SM-G930P using XDA-Developers Legacy app
bjl95mustang said:
I ordered a black s8 yesterday from sprint telesales. I'm on the galaxy forever from sprint and apparently over the phone was the only way of processing my order because the system in store and online was trying to charge me the rest of the contract on my s7.
Click to expand...
Click to collapse
I was having the same exact thing! After multiple hours on the phone, online and in the store. Finally was elevated to retention department and they were able to fix the problem (I think they simply voided the lease). So frustrating since my wife's had no problem upgrading. Glad to hear (although unfortunate) that I wasn't the only one having this problem.
IS there not that many Sprint people around? Am I with the wrong carrier?
I'm around and getting ready to do the same thing (upgrade to the S8)
Sent from my SM-G935P using Tapatalk
Ordered the sprint s8+ from sprint
Spent 14hrs because of the whole note 7. Because I currently still have a note 7 I bought from samsung sprint was trying to get it off me
squirrell84 said:
Ordered the sprint s8+ from sprint
Spent 14hrs because of the whole note 7. Because I currently still have a note 7 I bought from samsung sprint was trying to get it off me
Click to expand...
Click to collapse
Are you keeping the note 7? I sent mine back.
Becanes said:
Are you keeping the note 7? I sent mine back.
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Click to collapse
No samsung bought it for 1000 to get it off the market so I'm sending it back and paying off my s8+ that way I can upgrade to the note 8
squirrell84 said:
No samsung bought it for 1000 to get it off the market so I'm sending it back and paying off my s8+ that way I can upgrade to the note 8
Click to expand...
Click to collapse
What the heck? $1000 How did you manage that? DId they give you $1000?
Becanes said:
What the heck? $1000 How did you manage that? DId they give you $1000?
Click to expand...
Click to collapse
Because I signed up to return it and never did. So they contacted me and offered me more. And sprint contacted them when I tried to upgrade to s8+ and my meid number didn't match my original note 7 so sprint couldn't do anything
squirrell84 said:
Because I signed up to return it and never did. So they contacted me and offered me more. And sprint contacted them when I tried to upgrade to s8+ and my meid number didn't match my original note 7 so sprint couldn't do anything
Click to expand...
Click to collapse
So you just really got your refund on the note 7?
I pre-ordered from sprint.com
Can't wait! - S8 midnight black
I am selling my Pixel XL (128mb) when this comes in. WELL - I'll live with it a little bit and make the decision.
The Pixel XL is honestly really great. Just boring.
And I am excited to get to a "truly one handed" phone with a large screen (if infact the S8 can be that for me).
Does Sprint have any history of delivering early or anything?
finsmaniac02 said:
I pre-ordered from sprint.com
Can't wait! - S8 midnight black
I am selling my Pixel XL (128mb) when this comes in. WELL - I'll live with it a little bit and make the decision.
The Pixel XL is honestly really great. Just boring.
And I am excited to get to a "truly one handed" phone with a large screen (if infact the S8 can be that for me).
Does Sprint have any history of delivering early or anything?
Click to expand...
Click to collapse
I received my S7 Edge a little over a week early, so Im hoping for the same with this phone.
Becanes said:
IS there not that many Sprint people around? Am I with the wrong carrier?
Click to expand...
Click to collapse
I'm with T-mobile, but over the weekend a Sprint rep tagged me down while I was walking by, he was arguing with me that 256GB micro SD card doesn't exist, because they were offering 128GB micro SD card lol
I pre-ordered in black, online at 1 am on the 30th. Hoping they ship early, but being on sprint and with a Samsung phone I doubt it.
Sent from my LG-LS997 using Tapatalk
Just wanted to share some of the information I put together while putting in two pre-orders for S8's today at a Best Buy Mobile store.
First off, I was informed by the Assistant Manager that helped me at Best Buy Mobile that the $50 "gift card" for the S8 and $100 "gift card" for the S8+ would lower the amount of the installments over the period of the 24 month installment plan (I assume the same for the lease option too).
For instance, if I go with the 24 month installments on the S8 ($50 deal), I would get $2.08 off for 24 months bringing the monthly price down from $31.25 to $29.17. If I got the S8+ ($100 deal), I would get $4.16 off for 24 months bringing the monthly price down from $35.42 to $31.26.
Now based on what I have read on other forums I am still left wondering if I am actually getting a gift card for the phone or if it will be applied like mentioned above.
In addition I called Sprint to ask about the special offer "Get a $10/mo. loyalty credit on lease or installment billing when you stay on your current plan." that shows on my account. I was informed that I would not be eligible to receive this credit if I got the phone from Best Buy and the only way would be to order it through Sprint or through "telesales". I feel like the person was lying to me and just trying to get a sale.
The Assistant Manager at Best Buy Mobile checked with her local rep who told her that I would get the $10 loyalty credit and that it doesn't matter where the phone comes from; if your plan is eligible the credit will hit your account within a few billing cycles. I asked about the waived $30 upgrade fee that Sprint is offering. The rep said I would not get that (which I'm OK with if everything else checks out).
Anyway, if all this works like I have been told by Best Buy, my two S8's I ordered will be $19.17 a month and if I would have got an S8+ it would come to $21.26 a month.
The question is what is true and what is not true?
Preordered from sprint.com the first day it was available. Getting a $10 a month loyalty credit, or $240 off over 2 years.
Moving from a S4.
I ordered mine from Sprint today. I normally would have used Best buy but they don't offer Galaxy forever.
I had the same problems ordering as others here. They tried to charge me for the rest of my lease from my S7.
Once I called they cancelled the rest of my lease to fix the problem.
At this point it seems Sprint has the best pre-order deal.

Samsung is not honoring its Galaxy S8 $200 trade-in discount for many customers

Hi, you probably read this article: http://www.androidpolice.com/2017/0...e-discount-many-leaving-customers-frustrated/
I am still waiting for my Galaxy S8 to arrive(Monday) and after receiving will need to send in my old trade-in device. Did any one have their trade-in denied or accepted? I know that Samsung values the rejected trade-in as $25 and isn't returning the old phone back to the customer even if they return the new phone.
I was planning on sending in a Note 2. It's in very good condition, with box and charger. I figured that may increase my chances of the $200 trade in offer.
I don't understand the appeal it would be more cost effective to sell your phone and then use that money towards the s8 instead of relying on Samsung's judgement on what is acceptable and what isn't.
I really don't feel bad for the ones buying cheap phones and trying to turn them in for 200 and only getting 25
Sent from my LG-H918 using XDA-Developers Legacy app
evo4g63t said:
I don't understand the appeal it would be more cost effective to sell your phone and then use that money towards the s8 instead of relying on Samsung's judgement on what is acceptable and what isn't.
I really don't feel bad for the ones buying cheap phones and trying to turn them in for 200 and only getting 25
Sent from my LG-H918 using XDA-Developers Legacy app
Click to expand...
Click to collapse
I have an old LG Optimus which is still in good condition and if Samsung won't accept it, I hope they at least give $25 back and I can always return the S8 back to them. The question is: will they give $25 back even if returning the Galaxy S8?
evo4g63t said:
I really don't feel bad for the ones buying cheap phones and trying to turn them in for 200 and only getting 25
Sent from my LG-H918 using XDA-Developers Legacy app
Click to expand...
Click to collapse
What's life like when everyone hates you?
I thought that trade-in was if you delivered an galaxy S7. When playstation 4 got out there was a deal like that, but in truth you had to deliver an Playstation 3 and 6 recent games to have a decent discount.
Hansoliv said:
I thought that trade-in was if you delivered an galaxy S7. When playstation 4 got out there was a deal like that, but in truth you had to deliver an Playstation 3 and 6 recent games to have a decent discount.
Click to expand...
Click to collapse
You get more money for the S7 ($300 I think) but it clearly stated $200 for ANY smartphone in really good condition. If you read the small print it basically said trade in values may vary. That means they pulled a fast one and are giving almost everyone $25. Once you've traded it in you're screwed because you'll get $25 and you can't get your old phone back. So trade in a phone worth nothing, at least you'll get $25 for it.
ccic2491 said:
You get more money for the S7 ($300 I think) but it clearly stated $200 for ANY smartphone in really good condition. If you read the small print it basically said trade in values may vary. That means they pulled a fast one and are giving almost everyone $25. Once you've traded it in you're screwed because you'll get $25 and you can't get your old phone back. So trade in a phone worth nothing, at least you'll get $25 for it.
Click to expand...
Click to collapse
Ah, ok. Thank you. Just a marketing move. For 25$ not even my Galaxy S3
Did anyone return items back to Samsung? This is the return policy, is it actually true: "Samsung Direct will accept, for return or exchange, defective or unopened merchandise purchased at Samsung.com/US..." So I can't open the Galaxy S8 if I want to return it?
Here is my personal experience. I ordered the S8 directly from Samsung. First the deal was $100 off, from $725 to $625. Then $200 with trade-in. I sent them my LeEco LeMax 2. I had always kept it a case and the screen was perfect. No scratches on the phone. They honored the deal, and I paid $425 for my S8. Actually $457 with tax. It did state in the fine print that they reserve the right to make the final judgement, so they could say this phone wasn't eligible, but I personally think this has more to do with people trying to pull a fast one by purchasing a cheap Walmart phone for $50-$100 and returning it for a $200 discount. If you are honest with them, they are honest with you. They want people to come back to Samsung. The overall sales numbers for the S8 has been down after last years fiasco with the Note. They are not looking to create another public relations fiasco.
jim262 said:
Here is my personal experience. I ordered the S8 directly from Samsung. First the deal was $100 off, from $725 to $625. Then $200 with trade-in. I sent them my LeEco LeMax 2. I had always kept it a case and the screen was perfect. No scratches on the phone. They honored the deal, and I paid $425 for my S8. Actually $457 with tax. It did state in the fine print that they reserve the right to make the final judgement, so they could say this phone wasn't eligible, but I personally think this has more to do with people trying to pull a fast one by purchasing a cheap Walmart phone for $50-$100 and returning it for a $200 discount. If you are honest with them, they are honest with you. They want people to come back to Samsung. The overall sales numbers for the S8 has been down after last years fiasco with the Note. They are not looking to create another public relations fiasco.
Click to expand...
Click to collapse
Thanks for your input! I have the same deal as yours and my new phone should arrive today. I do have an old LG Optimus which I would rate 8/9 out of 10 easily. Practically no scratches in overall, no dings, works perfect and battery life is long too. I could give it to my mom, but she likes her Nokia feature phone as she only calls on it. I just hope that Samsung will honor it because by my understanding it is in good working condition/order.
FAUguy said:
I was planning on sending in a Note 2. It's in very good condition, with box and charger. I figured that may increase my chances of the $200 trade in offer.
Click to expand...
Click to collapse
Do not send in your device, sell it yourself on eBay instead. I am one of the victims. Samsung.com just robbed my good conditioned, no dents no scratches, S6 edge and just thrown back $25 on my face. While I will buy Samsung products again, I will never do business with Samsung,com USA.
fleebugs said:
Do not send in your device, sell it yourself on eBay instead. I am one of the victims. Samsung.com just robbed my good conditioned, no dents no scratches, S6 edge and just thrown back $25 on my face. While I will buy Samsung products again, I will never do business with Samsung,com USA.
Click to expand...
Click to collapse
What do you think could be the reason for not honoring your phone?
ccic2491 said:
You get more money for the S7 ($300 I think) but it clearly stated $200 for ANY smartphone in really good condition. If you read the small print it basically said trade in values may vary. That means they pulled a fast one and are giving almost everyone $25. Once you've traded it in you're screwed because you'll get $25 and you can't get your old phone back. So trade in a phone worth nothing, at least you'll get $25 for it.
Click to expand...
Click to collapse
Yes, I am one of the victims. Samsung.com just robbed my good conditioned, no dents no scratches, S6 edge and just thrown back $25 on my face. While I will buy Samsung products again, I will never do business with Samsung,com USA.
Charkatak said:
Thanks for your input! I have the same deal as yours and my new phone should arrive today. I do have an old LG Optimus which I would rate 8/9 out of 10 easily. Practically no scratches in overall, no dings, works perfect and battery life is long too. I could give it to my mom, but she likes her Nokia feature phone as she only calls on it. I just hope that Samsung will honor it because by my understanding it is in good working condition/order.
Click to expand...
Click to collapse
When did you order yours? Mine has been on backorder since 6/23.
ccic2491 said:
When did you order yours? Mine has been on backorder since 6/23.
Click to expand...
Click to collapse
I placed the order on June 20th and then after an hour it started showing back-order. There was a delay in shipping and my order shipped on 29th.
Charkatak said:
What do you think could be the reason for not honoring your phone?
Click to expand...
Click to collapse
They said my S6 edge does not meet the "normal tear and wear" conditions., which, by Samsung standards if they have any, I don't think any devices would pass unless they are brand new.
jim262 said:
Here is my personal experience. I ordered the S8 directly from Samsung. First the deal was $100 off, from $725 to $625. Then $200 with trade-in. I sent them my LeEco LeMax 2. I had always kept it a case and the screen was perfect. No scratches on the phone. They honored the deal, and I paid $425 for my S8. Actually $457 with tax. It did state in the fine print that they reserve the right to make the final judgement, so they could say this phone wasn't eligible, but I personally think this has more to do with people trying to pull a fast one by purchasing a cheap Walmart phone for $50-$100 and returning it for a $200 discount. If you are honest with them, they are honest with you. They want people to come back to Samsung. The overall sales numbers for the S8 has been down after last years fiasco with the Note. They are not looking to create another public relations fiasco.
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Why do morons keep making ridiculous insinuations that the consumers like me were "dishonest" and trying a "scam" ????
SAMSUNG IS THE ONLY SCUMBAG SCAMMING BECAUSE ALL THE PHONES BEING DENIED MET ALL THE REQUIREMENTS THEY PUT IN WRITING !!!!!!!
tt c6 said:
Why do morons keep making ridiculous insinuations that the consumers like me were "dishonest" and trying a "scam" ????
SAMSUNG IS THE ONLY SCUMBAG SCAMMING BECAUSE ALL THE PHONES BEING DENIED MET ALL THE REQUIREMENTS THEY PUT IN WRITING !!!!!!!
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All I know is I have an S8 for $425. Sounds as though you didn't read everything thoroughly and now your pissed off.
FAUguy said:
I was planning on sending in a Note 2. It's in very good condition, with box and charger. I figured that may increase my chances of the $200 trade in offer.
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Here is what I did when ordering an unlocked S8+
They unlocked S8 Plus is normally $850, got it for $470
1. 20% discount for students (search for Samsung student discount). Discount is based on full price.
2. Samsung $100 discount for unlocked phones (not sure if this is still available)
3. $200 trade-in credit
I placed the order last week, direct from Samsung. Website and CSR said it was back ordered 2-3 weeks, but a few days later I received the shipping notification and I received the phone today.
For the trade-in:
1. Called Samsung sales and spoke with a CSR. I confirmed that the $200 trade-in credit applies to a phone that (a) runs any verison of Android or iOS, (b) powers on and holds a charge, (c) does not have a cracked or damaged screen), and (e) has only normal signs of wear-and-tear. I confirmed with the CSR that any phone that meets these requirements would work, no matter how old or cheap. I also verified that minor scratches to the phone's screen or body were considered normal wear and tear and would not cause the trade in to be rejected. Finally, I recorded the phone call in case Samsung doesn't honor the trade-in.
2. With the above in mind, I purchased a brand new Alcatel phone from Walmart for $20. (can't post link, too new).
3. I will be sending the phone back to them tomorrow and I'll see what they do.
Other notes from my conversation with the CSR:
* Samsung's return policy is that items may be returned within 30 days. You have 15 days from *receipt* to initiate the return, and Samsung must receive the item within another 15 days.
* Officially, the item must be unopened to receive a full refund. Opened items are subject to a 15% restocking fee. The CSR told me that is is noramlly uncommon for Samsung to charge the restocking fee for items (even opened ones) that are returned in excellent condition, with all original accessories.
So far I like the phone, but not sure if I will be keeping it or exchanging it for a normal S8. I'm also not thrilled with the absence of a way to unlock the bootloader. This is my first experience with a Samsung phone and I kinds of just assumed that like my ZTE, an unlocked, non-carrier phone would have the bootloader accessible.

USA Pre-order thread

Just ordered from sammy.com. Got the 16g/512. Got the buds and case with the $200 credit.
Sent from my SM-G973U using Tapatalk
Same here. With 1200 points ($6 LOL) I just squeaked under $1k out of pocket after taxes. That's a whole lot of greenbacks AFTER turning in a hardly used Note 10+ 512GB.
I saw Flossy Carter's unboxing vid last night and noticed it did NOT include the 45W charger. Pretty lame considering the asking price.
p.s. I got everything in black, phone, Buds+ and the rugged carrying case. I had like $10 extra in store credit but let it go as there was nothing more that I felt like putting it towards. The 1200 points I believe was from the Note 10+ I bought prior. This order gave me 1730 ish points. Not even enough for a whopper meal. Oh well...
Made my preorder through samsung. Debating whether to check out best buy. There should be an additional 50 bucks off, or more.
Anyone made their preorder through Best Buy?
S20 Ultra, 128, Cosmic Grey, Unlocked.
$50 off at Best Buy is when you activate at time of purchase. Have to activate through carrier account. Not worth the trouble particularly if the number is on an esim of another device. I always get unactivated unlocked and toss in my SIM of choice. Matter of personal preference.
Then, of course, there is the issue with Best Buy screwing up orders, doing in store pick up and going to the store on release day and there's no phone to pick up!
Ever see Planes, Trains, and Automobiles? When Neil (Steve Martin) goes to pick up his rental car and there's no car there?
Just ordered mine. S20 ultra, 128, Grey, Tmobile. I'm turning in a S10+ Used the $225 to get Buds+ and a couple of the Samsung flip wallets to check out. I'm gonna be in Las Vegas for a week next month. Can't wait to put the camera to the test in Zion National Park.
1st time pre-order from Samsung. What's nice is the instant $600 trade in for my pixel4xl. It also knocks down price instantly saving some more $ on tax. Free buds and flip cover too. Not bad for $799. I only paid $600 for my pixel 4xl 4 mos ago. No brainier. Here's hoping I get it before March 6th.
Edit...lame that Samsung doesn't give the bonus $25 for only the ultra. Wtf Samsung?
Pre-ordered the 512gb/16 gig ram Ultra through Tmobile and added an extra line (S20 in blue) to take advantage of their BOGO (up to $999) promo.
Here's where things get murky and maybe someone can clarify:
I am trading in my Note 9 which they will be giving me $500 in an e-virtual card. I also qualify for the Samsung credit ($200 for the Ultra and $100 for the S20) for a total of $800.00
So, with the free S20 ($999), $500 trade in (Note 9) and the $300 Samsung credit I will be receing a total of $1799 off the two phones.
Am I missing anything else with T-Mobile? Only reason I ask is because the rep I spoke to said I would be getting a 215 trade in credit monthly for the line with the Ultra phone. Then she says I will be getting a $500 virtual card that I can use to pay towards the equipment.
To me it seems like a really good deal. With tax I'm pretty much getting the 2 phones for about $1250 after you add the $10 a month for the extra line (which I still have a S9+ that I can always use as my new landline at home).
I got the unlocked 512gb version. Only comes in black so I got black. Traded in my Note 10+ + got the $235 credit with which I got the buds and some case I'll never use, lol
yeah I ordered the the Black 512gb/16gb tmobile from Samsung`s website at 12:08 am this morning, I originally did the reserve pre-order thing, and got another 35.00 plus the 200.00 towards something at check out, so I selected the active watch 2 44mm aqua black, with the white galaxy buds+, which I`ll probably just turn around and resell the the buds., also I did the trade in for pixel 4 xl for 600.00., also the 35.00 credit I got later in a email from samsung so I can use it on there site for accessories
Phone looks okay but I will stick with note 10+ it's not worth the extra money
wepa said:
Phone looks okay but I will stick with note 10+ it's not worth the extra money
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For you maybe. Camera is way better than 10+, 120hz screen is way better, and flatter screen. So IMO much better.
Website not even letting me order and most cases etc all gone.
At least on ATT. On phone and desktop.
Awesome.....maybe I'll just skip it too...Sammy is always such a freaking mess ordering from.
reefur said:
Website not even letting me order and most cases etc all gone.
At least on ATT. On phone and desktop.
Awesome.....maybe I'll just skip it too...Sammy is always such a freaking mess ordering from.
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You waited too long. Pre order has been open for 16hrs
reefur said:
Website not even letting me order and most cases etc all gone.
At least on ATT. On phone and desktop.
Awesome.....maybe I'll just skip it too...Sammy is always such a freaking mess ordering from.
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Yea by noon, the 512 gb Ultra for TMobile was sold out on Samsung.com 128 was still available.
Unlocked version had both 128 and 512 versions. Imo the Ultra 512 gb will be on backorder for awhile until the demand dies down.
Another 5% off at Samsung.com order with code: ref-2z2fpe
VZTech said:
You waited too long. Pre order has been open for 16hrs
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Yep....ATT wouldn't release my account til 3am....didn't work then either.
Probably just me.... No loss I'm sure for Sammy.... I'll wait for the Note or other.....while I search for another carrier.
Make sure to get Rakuten 10 percent off. So good
I haven’t ordered a phone direct from Samsung on release in awhile, any chance of getting them earlier than the March 6th date?
Vaelin Al Sorna said:
I haven’t ordered a phone direct from Samsung on release in awhile, any chance of getting them earlier than the March 6th date?
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From what I have heard maybe a day or two Max.
Preordered S20U 128 gb in the at&t flavor. I need the branded version, I make good use of wifi calling. I'm in some areas with poor or no service and wifi calling is awesome. It works on my unlocked Pixels but has never worked on an unlocked Samsung phone.

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