Problem with Moto G4 please help - Moto G4 Questions & Answers

My phone keeps saying "Connection Failed Reconnect" if I click on yes or no it does the same thing goes away then comes back and my phone cannot connect to cellular or gps. How can I fix this?

Have you done the basics like rebooting? I'd also reseat the SIM.
Failing that try a new sim.

Tried and it still does it.

t_jay17 said:
Tried and it still does it.
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Click to collapse
Have you tried a new SIM?

I tried my brothers sim from his phone and it does the same thing.

Replace the phone then. Sounds like a dud.

I got the phone replaced and for a day the new one was working fine but now it is doing the same thing. Could the problem be with my sim card or did I get another bad phone?

Related

X1a 'Sim card Missing'

I bought a used X1a from a reputable seller on ebay.
When I inserted the sim for the first time I was greeted by a 'sim card missing' notification. I wondered if my sim was broken so I inserted another sim and was greeted by the same notification.
I then hard reset the phone 2 times using the "left+right+power button" and software program, but sadly the xperia still showed the same error.
I then read that if I stick something in beetween the simslot and the battery forcing the sim to touch the connectors it might work. It didnt
I then read that a radio rom might change it but havent found or learned how to use one yet.
I use Rogers in Canada:
ROM: 1.02.948.8 (09/17/08
Radio: 1.06.25.29
Please help
Hmmmm....well there's stuff you can do to check and see what's wrong. Honestly.....if I were you.....id be more insistent on getting the device changed. Coz damn....its doing this on the very first run. Go back to the ebay dude and report it.....get another one
had the same problem. i jsut took the simcard out, reinserted it and voila ... it worked.
achmed20 said:
had the same problem. i jsut took the simcard out, reinserted it and voila ... it worked.
Click to expand...
Click to collapse
I took it out many times and reinserted it but it still says that my sim card is missing.
Did you insert the sim in any special way?
Even though it came unlocked im thinking it might have locked it self to a past sim card.
I remember when I inserted my old sim from my W910(unlocked) to a friends n95(unlocked) it wouldnt work. It also told me to insert a sim.
Is there any unlock software for the xperia, I know it comes unlcoked but I want to try.
I fixed it...................
Wow after having so many phones I cant believe I missed this.
I had the sim in the wrong way.
Stupid me.
Thanks for all the help.
Rolf rolf rolf Sometime it happens
LOL OMG!!!
raegae2000 said:
I fixed it...................
Wow after having so many phones I cant believe I missed this.
I had the sim in the wrong way.
Stupid me.
Thanks for all the help.
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Click to collapse
I knew it

Can't get HTC HD2 working again!

Hi
Ok so my phone was working fine on a custom ROM when suddenly yesterday an exclamation appeared next to the phone signal and stopped from receiving/making calls and texts. I thought it had just crashed but after soft and hard resets and changing to a few others sims I just can't get my phone signal back.
Really strange as everything was working fine. I now have trouble flashing custom ROMs and am struggling to run a stock ROM because I'm on a mac.
It's driving me crazy as my phone is now useless.
Any ideas guys?
thanks
Quick update
I've managed to get the Leo Lite ROM running and everything is good except that damn exclamation mark next to the phone to phone, which means I can't get the phone working.
Anyone know know why this is???
Have you tried the sim in a different phone?
could just be a simple issue
And I know it a simple thing............but have you got flight mode on?
johnerz said:
Have you tried the sim in a different phone?
could just be a simple issue
And I know it a simple thing............but have you got flight mode on?
Click to expand...
Click to collapse
Thanks for the reply John.
Yeah currently having to use the sim in an ancient motorola and it works fine, tested with calls and texts. Also tried turning on and off flight mode but still that bloody exclamation mark stays.
That sounds like its been blocked. Theres a network there it just isn't letting it connect. Did you buy it second hand? or off ebay?
samsamuel said:
That sounds like its been blocked. Theres a network there it just isn't letting it connect. Did you buy it second hand? or off ebay?
Click to expand...
Click to collapse
Hey Sam
Do you know what, I did buy it second hand, from a reputable store in town.
However this raises more questions than answers;
1. Why would it be blocked after several weeks of normal use.
2. Doesn't some sort of message need to be displayed stating the handset has been blocked.
Does anyone know if this is what happens when a HTC HD2 is blocked? i.e. the exclamation being shown all the time.
I presume a handset is blocked for security measures like theft. I will take it back to the shop tomorrow, they will have all the details of the person who sold it to them.
However is there no way this can happen from flashing custom ROMs? Even though that doesn't really make sense cause I had a ROM that was working fine and this happened when I was out and about.
It could be a bad rom, but it certainly wouldn't be in every rom.
I think id try going back to the stock rom, radio and spl (i.e an sd card flash, do you now if it has a provider locked rom?) and see if it is still there. If it still won't work, then it's definately either hardware or network.
The reason it could have taken weeks is, , seller trades in phone for cash, waits a little while, thinks 'i know'..., reports the phone lost/stolen to claim on insurance, insurance won't pay out without the imei being blocked.
samsamuel said:
It could be a bad rom, but it certainly wouldn't be in every rom.
I think id try going back to the stock rom, radio and spl (i.e an sd card flash, do you now if it has a provider locked rom?) and see if it is still there. If it still won't work, then it's definately either hardware or network.
The reason it could have taken weeks is, , seller trades in phone for cash, waits a little while, thinks 'i know'..., reports the phone lost/stolen to claim on insurance, insurance won't pay out without the imei being blocked.
Click to expand...
Click to collapse
Well I've tried flashing at least 6 custom ROMs, all show the exclamation mark.
The phone was sold to me as being unlocked to all networks, however I never tried with anything other than a o2 sim.
Now going back to the original ROM has its own problems. First off i'm quite new at this so sorry for sounding silly. How on earth do i go about finding out what the original stock rom, radio and spl is?
When I have these I can't easily go back as I don't have a pc, using a mac. I would have to use the sd card way but I can't find an official signed .nbh file.
I have a brand new T-Mo US HD2 with similar issue (out of the box). It's like the radio will not initialize. Did hard resets, tried to force it finding a carrier, etc, and it just will not turn on the radio.
I did find out that there is a likely issue with my SIM slot. If I attempt to remove my SIM card (which works fine in other phones) it is almost unremoveable and feels jammed in. However, once removed, I get connectivity via wifi and touch response is great.
If I insert a SIM card, it takes a LOT of pressure to reinsert it (yes, inserting it in the correct orientation), and the phone cannot connect turn on the phone's radio. Also, I get random phone.exe and credential.exe error message (plus the phone becomes very slow.
Don't know if you have any of these other symptoms, but the lack of connectivity sounds similar.
Supposed to get a replacement HD2 today, and we'll see.
I had the same problem too. I got unlocked code from tmoile and everything working fine for a month. It was working great after upgrade the latest rom 3.14 from tmobile download site (i got the message from them to upgrade), until i went out off country last month then the phone could not turn the phone's radio on. It kept at airplane mode. I been try to flash back and forth all the tmobile .50 stock rom and still having the problem.
Does any one know the issue to fix it? TIA
Looks like a hardware fault. You need to open case and check bottom two brass hinges are in working order and correctly hinged to make contact with antenna which is on the rear case at the bottom.
Follow the guide of opening s HD2 on YouTube there is a factory guide to dismantling the HD2.
xlr8me said:
Looks like a hardware fault. You need to open case and check bottom two brass hinges are in working order and correctly hinged to make contact with antenna which is on the rear case at the bottom.
Follow the guide of opening s HD2 on YouTube there is a factory guide to dismantling the HD2.
Click to expand...
Click to collapse
Thanks for reply xlr8me. I just check the two brass hinges at the right side of usb connector. It looks fine to me. The other thing i didn't mention on the above post I was flash the dft_leo_nand android after tried all the stock rom from tmobile and the android said "no sim card", i also checked and cleaned the sim slot. Do you think any thing else to cause that problem?
One more thing without the sim or sd card the about phone show up all info of phone: imei, serial..... But with sim card in it just blank when i read the about phone hardware info. Thanks again
Did you try simcard from another carrier?
cecobald said:
Did you try simcard from another carrier?
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Click to collapse
Yes I did tried the sim from the carrier of the asia country i was traveling to last month, that why i call tmobile to get the unlock code before i go. When i was there and inserted their carrier's sim and it won't work, even when i get back to U.S. I been tried either tmobile or at&t sim too. The phone radio won't turn on. The rest is working ok except those above error messages "A problem has occurred with device.exe" and "Credential.exe".
Do you think i can reflash with WWE rom .50 radio instead of tmobile's official rom?
Thanks
htcphonelover,
You will have to reset the phone back to default rom from htc website. You may also need to reformat sd card but the radio should still work regardless of whether the sd card is in or out.
My only concluding thoughts are that if the above fails to work then try a different sim card and still no good then probably something with the motherboard on HD2.
Good luck and update us with any new info..

HELP! x10 keeps on rebooting/restarting with a sim card in!

Hello guys, I am having a problem with my unbranded x10i bought in UK (I am currently using it here in the philippines with a local sim card) . After I did an OTA two days ago, it just keeps on restarting/booting! I have tried the "repair" option twice in the PC Companion software but still no luck.
What's strange though is that when I tried switching the phone on WITHOUT a sim card in, it booted up with no problem (and I checked the build number, it says R2BA020 which probably means the OTA update was a success). I put the sim card back in and the problem came back, it kept on restarting.
What seems to be wrong? Any suggestions on fixing it? I would really appreciate your help guys. Thanks!
Update: I successfully rooted my phone hoping that rooting would solve my issue, but unfortunately it still keeps on rebooting/restarting whenever i put ANY sim card in.
Have you tried using another SIM-card?
yes. I have used different sim cards...
Try flashing back the original firmware.. and make sure the sim card is inside the x10 while doing it. Worth a try..
I have the same problem too and I have just updated my phone to R2BA024 and the firmware version is still 1.6. I have hard-reset so many times and reinstall some many times. The problem still there. I have contact Sony Ericsson customer service and bought my phone to fix. Got it back, problem hasnt been solved. I have waited for 3 weeks for a reply from them and end-up they said they do not have any new phone or spare-parts to fix my phone. Until then, I have contacted them almost 10 times and still no one has the right answer and just keep asking me to wait. They dun even have an exact date when the parts will arrive. I am very piss off now and I dunno what I should do next.
Its the same problem here with me too. Bought the phone from a friend about 3 days ago. was going all good when it just started to keep booting itself. While the sim is inside, it'll restart just as it finishes booting. Without the sim, its fine. I have tried other sim cards too, and format/reset my phone many times but it just isnt working for me anymore. HELPPPP!!!
cvg_guy said:
Hello guys, I am having a problem with my unbranded x10i bought in UK (I am currently using it here in the philippines with a local sim card) . After I did an OTA two days ago, it just keeps on restarting/booting! I have tried the "repair" option twice in the PC Companion software but still no luck.
What's strange though is that when I tried switching the phone on WITHOUT a sim card in, it booted up with no problem (and I checked the build number, it says R2BA020 which probably means the OTA update was a success). I put the sim card back in and the problem came back, it kept on restarting.
What seems to be wrong? Any suggestions on fixing it? I would really appreciate your help guys. Thanks!
Update: I successfully rooted my phone hoping that rooting would solve my issue, but unfortunately it still keeps on rebooting/restarting whenever i put ANY sim card in.
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Click to collapse
Is it 32K sim or 64K???
hi techguru, can u tel me wot the diff is between the 32k and 64k sim ? many thanks
ISSUE SOLVED here.
BTW : my sim is 64k.
anyways, i found out that the problem was because of the faulty battery. what i guess is that the voltage couldnt get to the requirements of the phone, and everytime the sim radio (whatever its called) switched on, the phone just turned off.
I reinstalled/repaired my phone many times, GOT the exclamation mark of death one time also, but the phone just didnt turn on.
Later i noticed that the phone would just turn on itself when i attach the phone to the charger, otherwise it wouldnt turn ON. So what i did was just change the battery, and walla, the phone is ALIVE again.
Sim is working, phone is working.
BUT i see some signal losses from time to time, otherwise the phone is good enuff.
FOR me , the change of battery did the trick, I hope it works for u guyz aswell.
Cheers ...
Shonan_ said:
hi techguru, can u tel me wot the diff is between the 32k and 64k sim ? many thanks
Click to expand...
Click to collapse
64k sims draws more power than normal ones.
Sent from my X10i using XDA App
Cheers fella this mite be worth me lookin in to
Sent from my X10i using XDA App
addictivesundew said:
ISSUE SOLVED here.
BTW : my sim is 64k.
anyways, i found out that the problem was because of the faulty battery. what i guess is that the voltage couldnt get to the requirements of the phone, and everytime the sim radio (whatever its called) switched on, the phone just turned off.
I reinstalled/repaired my phone many times, GOT the exclamation mark of death one time also, but the phone just didnt turn on.
Later i noticed that the phone would just turn on itself when i attach the phone to the charger, otherwise it wouldnt turn ON. So what i did was just change the battery, and walla, the phone is ALIVE again.
Sim is working, phone is working.
BUT i see some signal losses from time to time, otherwise the phone is good enuff.
FOR me , the change of battery did the trick, I hope it works for u guyz aswell.
Cheers ...
Click to expand...
Click to collapse
This also mite be worth a look too
Sent from my X10i using XDA App
hmmm. sounds interesting. I might try changing my battery. btw, i have tried using both 64 and 32K sim cards but the phone keeps restarting with any of the sim cards in. without both the sim cards, the phone works fine. how much does an x10 battery cost?
here, i get the cheap chinese battery. it isnt expensive, but its working great. almost better than my previous battery.
cost me around 2.5$.
but.. i am still getting lots of SIGNAL DROPS. i dont know why it is happeneing. I tried swapping the battery with the original battery of another X10, but no change. Signal loss is not a battery issue then.
Any idea what it could be ??
Signal loss?
Maybe a weak signal, or radio related?
or maybe its because i updates it to R026 is causing the signal loss issue ??
@techguru
I am also using airtel, but with a 64kb sim.
In my case it does not start.
It start if with no battery or with a 128kb sim of TIM.
I tried to recharge the firmware but nothing seemed to change.
I know that someone solved the problem swithcing off the phone in airplane mode, but this is not the case for me.
I also noticed that in some cases the led is green and is slowly blinking.
I am ready to change the battery if this helps, but I am not sure. Even if I put it under charge it does not switch on and the battery seems not to charge
As I bought the phone only since one day I wonder if they will change it.

Galaxy S cant find sim card

Today i went to the gym, and when i was done and picked up my phone in the locker i needed to call someone. I called but it froze during the attempt to call so i turned the phone off (i could turn it off normally, so i didnt pull out the battery). When i turned it back on i had no signal at all, and went to mobile networks settings to check. I got the message that i had to insert my sim card to edit the settings.
My phone was running JM5 rooted. I tried switching sim card to see if my sim card somehow stopped working during those 2 hours but that didnt help either. I then tried reflashing (now have JM7 on it) and i still have the problem where it wont find my sim card.
Is there anything i can do besides send it to be repaired? I'd prefer not to do that seeing as i really hate waiting for it to come back.
You have probably tried it, but I'd get a cotton bud and clean the contacts both on the phone and the sim card. I've had that happen twice, but not on my SGS.
Yea tried that already.. thx for the suggestion though.
I guess i better hand it in to the repair shop.
I also have this issue with my SIM card, i go to flight mode and return back to normal mode seems to fix the issue ive also cleaned the contacts before and it didnt seem to occur again..
EarlZ said:
I also have this issue with my SIM card, i go to flight mode and return back to normal mode seems to fix the issue ive also cleaned the contacts before and it didnt seem to occur again..
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Click to collapse
Doesnt work unfortunately. It wont even let me go into flight mode lol.
sorry to resurrect an old thread but did this ever get solved cause i am in the same position, phone wont recognise sim card from any provider...
First fix is always factory reset.
jje
JJEgan said:
First fix is always factory reset.
jje
Click to expand...
Click to collapse
Yeah i have tried that, it's not working either. Tried several different Roms and different modem/radios too. This sucks.
I have the same problem. It started after I flashed JVK on my phone. I thought it was the firmwares fault, but I still have the same problem after flashing JS8. I think I'll be asking my provider for a new SIM. I have a feeling that the SIM might be the answer to our problem
Greenpeace22 said:
I have the same problem. It started after I flashed JVK on my phone. I thought it was the firmwares fault, but I still have the same problem after flashing JS8. I think I'll be asking my provider for a new SIM. I have a feeling that the SIM might be the answer to our problem
Click to expand...
Click to collapse
I have tried 2 sims from different providers which are working in other phones, buy am getting nothing still...
Sent from my HTC Desire using XDA App
Check IMEI in your phone.
Sent from my GT-I9000 using Tapatalk
I have sent the phone back, it turns out he had deleted the efs folder, thus screwing the phone, refund was issued and it's all good
Sent from my HTC Desire using XDA App

Nexus 4 SIM not being detected

Hi,
I just bought a second hand N4 to try out Android (WP8 user here).
The guy I purchased off showed me his SIM was working in it fine but since taking it home I haven't been able to get any SIMS to work in there. I have tried quite a few, all of which work in other phones.
I've done a factory reset multiple times, rebooted the phone multiple times and even tried starting in recovery mode. Nothing I do seems to be able to get any SIMS working.
Really frustrating experience as otherwise the phone works fine on wifi. Really hope someone can help me as otherwise I just spent $180 on a dud!
i'd try stopping at a tmobile store and replacing the sim card....you shouldn't get charged.
damngood98 said:
i'd try stopping at a tmobile store and replacing the sim card....you shouldn't get charged.
Click to expand...
Click to collapse
Thanks but I already got a new sim today with no avail. I've tried 3 different sims now, and none of them work in my phone. But all work in other phones.
I'm in Australia too btw
Make sure your phone is shut down before inserting one.
krystyuc said:
Make sure your phone is shut down before inserting one.
Click to expand...
Click to collapse
I have tried this with no success, unfortunately.
FennellFrog said:
I have tried this with no success, unfortunately.
Click to expand...
Click to collapse
Try to flash the 4.4.2 as a new phone.
krystyuc said:
Try to flash the 4.4.2 as a new phone.
Click to expand...
Click to collapse
Is this really likely to work? I'm hesitant to try this as I'm new to Android and have no idea how to do this...and have heard many horror stories of flashing and rooting going wrong.
Evening/Morning Matey. Just out of curiosity. I take it your phone is confirmed as being a sim free,carrier unlocked version?
Or at least your using the Same provider as the guy you bought from.
ⓐⓝⓓⓡⓞⓒⓛⓓⓔ ⓘⓢ ⓝⓞⓣ ⓐ ⓢⓘⓝ
I've had this problem too. Try to use an adhesive tape on the side of sim card to prevent a short circuit with the metalic tray of sim card.
It worked for me.
FennellFrog said:
Is this really likely to work? I'm hesitant to try this as I'm new to Android and have no idea how to do this...and have heard many horror stories of flashing and rooting going wrong.
Click to expand...
Click to collapse
It's not so horror i'll help you do it if u whant
Also try what plegdroid sayd.

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