Hi
Ok so my phone was working fine on a custom ROM when suddenly yesterday an exclamation appeared next to the phone signal and stopped from receiving/making calls and texts. I thought it had just crashed but after soft and hard resets and changing to a few others sims I just can't get my phone signal back.
Really strange as everything was working fine. I now have trouble flashing custom ROMs and am struggling to run a stock ROM because I'm on a mac.
It's driving me crazy as my phone is now useless.
Any ideas guys?
thanks
Quick update
I've managed to get the Leo Lite ROM running and everything is good except that damn exclamation mark next to the phone to phone, which means I can't get the phone working.
Anyone know know why this is???
Have you tried the sim in a different phone?
could just be a simple issue
And I know it a simple thing............but have you got flight mode on?
johnerz said:
Have you tried the sim in a different phone?
could just be a simple issue
And I know it a simple thing............but have you got flight mode on?
Click to expand...
Click to collapse
Thanks for the reply John.
Yeah currently having to use the sim in an ancient motorola and it works fine, tested with calls and texts. Also tried turning on and off flight mode but still that bloody exclamation mark stays.
That sounds like its been blocked. Theres a network there it just isn't letting it connect. Did you buy it second hand? or off ebay?
samsamuel said:
That sounds like its been blocked. Theres a network there it just isn't letting it connect. Did you buy it second hand? or off ebay?
Click to expand...
Click to collapse
Hey Sam
Do you know what, I did buy it second hand, from a reputable store in town.
However this raises more questions than answers;
1. Why would it be blocked after several weeks of normal use.
2. Doesn't some sort of message need to be displayed stating the handset has been blocked.
Does anyone know if this is what happens when a HTC HD2 is blocked? i.e. the exclamation being shown all the time.
I presume a handset is blocked for security measures like theft. I will take it back to the shop tomorrow, they will have all the details of the person who sold it to them.
However is there no way this can happen from flashing custom ROMs? Even though that doesn't really make sense cause I had a ROM that was working fine and this happened when I was out and about.
It could be a bad rom, but it certainly wouldn't be in every rom.
I think id try going back to the stock rom, radio and spl (i.e an sd card flash, do you now if it has a provider locked rom?) and see if it is still there. If it still won't work, then it's definately either hardware or network.
The reason it could have taken weeks is, , seller trades in phone for cash, waits a little while, thinks 'i know'..., reports the phone lost/stolen to claim on insurance, insurance won't pay out without the imei being blocked.
samsamuel said:
It could be a bad rom, but it certainly wouldn't be in every rom.
I think id try going back to the stock rom, radio and spl (i.e an sd card flash, do you now if it has a provider locked rom?) and see if it is still there. If it still won't work, then it's definately either hardware or network.
The reason it could have taken weeks is, , seller trades in phone for cash, waits a little while, thinks 'i know'..., reports the phone lost/stolen to claim on insurance, insurance won't pay out without the imei being blocked.
Click to expand...
Click to collapse
Well I've tried flashing at least 6 custom ROMs, all show the exclamation mark.
The phone was sold to me as being unlocked to all networks, however I never tried with anything other than a o2 sim.
Now going back to the original ROM has its own problems. First off i'm quite new at this so sorry for sounding silly. How on earth do i go about finding out what the original stock rom, radio and spl is?
When I have these I can't easily go back as I don't have a pc, using a mac. I would have to use the sd card way but I can't find an official signed .nbh file.
I have a brand new T-Mo US HD2 with similar issue (out of the box). It's like the radio will not initialize. Did hard resets, tried to force it finding a carrier, etc, and it just will not turn on the radio.
I did find out that there is a likely issue with my SIM slot. If I attempt to remove my SIM card (which works fine in other phones) it is almost unremoveable and feels jammed in. However, once removed, I get connectivity via wifi and touch response is great.
If I insert a SIM card, it takes a LOT of pressure to reinsert it (yes, inserting it in the correct orientation), and the phone cannot connect turn on the phone's radio. Also, I get random phone.exe and credential.exe error message (plus the phone becomes very slow.
Don't know if you have any of these other symptoms, but the lack of connectivity sounds similar.
Supposed to get a replacement HD2 today, and we'll see.
I had the same problem too. I got unlocked code from tmoile and everything working fine for a month. It was working great after upgrade the latest rom 3.14 from tmobile download site (i got the message from them to upgrade), until i went out off country last month then the phone could not turn the phone's radio on. It kept at airplane mode. I been try to flash back and forth all the tmobile .50 stock rom and still having the problem.
Does any one know the issue to fix it? TIA
Looks like a hardware fault. You need to open case and check bottom two brass hinges are in working order and correctly hinged to make contact with antenna which is on the rear case at the bottom.
Follow the guide of opening s HD2 on YouTube there is a factory guide to dismantling the HD2.
xlr8me said:
Looks like a hardware fault. You need to open case and check bottom two brass hinges are in working order and correctly hinged to make contact with antenna which is on the rear case at the bottom.
Follow the guide of opening s HD2 on YouTube there is a factory guide to dismantling the HD2.
Click to expand...
Click to collapse
Thanks for reply xlr8me. I just check the two brass hinges at the right side of usb connector. It looks fine to me. The other thing i didn't mention on the above post I was flash the dft_leo_nand android after tried all the stock rom from tmobile and the android said "no sim card", i also checked and cleaned the sim slot. Do you think any thing else to cause that problem?
One more thing without the sim or sd card the about phone show up all info of phone: imei, serial..... But with sim card in it just blank when i read the about phone hardware info. Thanks again
Did you try simcard from another carrier?
cecobald said:
Did you try simcard from another carrier?
Click to expand...
Click to collapse
Yes I did tried the sim from the carrier of the asia country i was traveling to last month, that why i call tmobile to get the unlock code before i go. When i was there and inserted their carrier's sim and it won't work, even when i get back to U.S. I been tried either tmobile or at&t sim too. The phone radio won't turn on. The rest is working ok except those above error messages "A problem has occurred with device.exe" and "Credential.exe".
Do you think i can reflash with WWE rom .50 radio instead of tmobile's official rom?
Thanks
htcphonelover,
You will have to reset the phone back to default rom from htc website. You may also need to reformat sd card but the radio should still work regardless of whether the sd card is in or out.
My only concluding thoughts are that if the above fails to work then try a different sim card and still no good then probably something with the motherboard on HD2.
Good luck and update us with any new info..
Related
I have a tmobile wing and I had it for awhile but just started using it again recently but when i put my sim card in the phone and turn it on it just keeps saying Searching...
I get service for like 2 minutes then it would just go away. This would happen when I leave the sim in the phone, it would get service once in awhile, like for 2mins every 2-3 hours, but never consistently.
My sim card works perfectly on other phones and when i insert a friends sim card into the wing it still has the same problem, it keeps saying Searching... I don't think its a problem with the sim card since it works fine with other phones.
I tried soft reseting it and hard reseting it but it still seemed to have the same problem. Does anyone have any idea what the problem could be or what I can do to try and fix it?
what radio rom does your phone have and what rom are you using?
you can check your radio rom by going to settings>system>about ( i believe). If not that, then settings>system> device info.
also, if you don't know what rom you're using, it's probably the stock rom.
It might also be that the particular spot you are in is just unlucky for reception and that other phones have better reception by design.
fzzyrn said:
what radio rom does your phone have and what rom are you using?
you can check your radio rom by going to settings>system>about ( i believe). If not that, then settings>system> device info.
also, if you don't know what rom you're using, it's probably the stock rom.
It might also be that the particular spot you are in is just unlucky for reception and that other phones have better reception by design.
Click to expand...
Click to collapse
It says Radio version: 02.83.90
And i believe it is the stock rom since i never changed it or anything. and I doubt it is the area because I tried using it in several other towns.
anyone have any idea what could be wrong?
p4350
well on my p4350 over the past 2 weeks i have been receiving little signal like every 5 - 7 hours i mite get it for a bit but only for a sort time. i was wondering if it needs its radio updating?
any help?
Hi, I just want to share my story. maybe it could help you out.I had a wing for more than a year now. recently it had the same problem. it just don't have any signal at all, just keep searching. I tried what you did before. hardreset, softreset, and update the firmware. Nothing helps. since my phone is out of warranty, i can't send it to t-mobile. So i went to a local repair shop. They told me it could be hardware problem. I paid $50 to get it repair and no problem since. I don't know what they did, maybe replacing something inside. So don't just look at the software side, it could be hardware problem.
I have the exact same problem, and it's really pissing me off.
benjin89 said:
Hi, I just want to share my story. maybe it could help you out.I had a wing for more than a year now. recently it had the same problem. it just don't have any signal at all, just keep searching. I tried what you did before. hardreset, softreset, and update the firmware. Nothing helps. since my phone is out of warranty, i can't send it to t-mobile. So i went to a local repair shop. They told me it could be hardware problem. I paid $50 to get it repair and no problem since. I don't know what they did, maybe replacing something inside. So don't just look at the software side, it could be hardware problem.
Click to expand...
Click to collapse
what kind of repair shop was it?
I believe I've bricked my Ozone. It powers on and stays at the HTC screen. I've done a factory rom update with no success. What are my options? Is there anyone on the forum that offers repair?
I'm in the same boat. Got a Verizon Ozone from a someone who decided that the phone was dead for good. It would be nice to get it up and running though as I'm kind of in need of a smartphone at the moment.
What I've heard is that all he tried to do was the official 6.5 upgrade but, in the words of Dr. House: everybody lies. The bootloader reads SPL-0.44.0000 and I've been able to flash the official 6.5 CEDAIMG.nbh from an sd card but nothing changes there either; it just sits at the first HTC screen.
Of all the options I've read about, the last is a goldcard but I have also read that the Ozone/Cedar doesn't have one yet. Is that worth looking into? Any ideas what's actually going on with the phone that makes it hang?
Hit the back button... sorry for the double post. =)
That's pretty much what happened to mine. I called HTC and sent the phone in for repair.
Keep this post updated as to how that goes. If it works out, I might give them a call too. Were you covered by any sort of warranty? Any big hurdles to jump over to get them to replace the device? Any cost to you?
Fingers crossed that it works out!
So far I believe it's covered under warranty. They called me Monday and asked for the factory sim card to repair it. I wonder if it needs the sim card in to do a factory rom install? I should hear back soon.
Hmm... That's kind of weird. I wouldn't think they would need it. =/ I just called PCD today and got the address for sending my mobile in with instructions to remove all cards. Hopefully someone else gets assigned mine. =)
My friend didn't dig up the SIM since I'm planning on using the phone between Washington and Vancouver, B.C. so, hopefully they don't ask for it in my case!
Thanks for the update!
Don't ship UPS. I did, and they charged me $16 - said it was because of their address.
Well, I'm off to the Post Office to send this thing to NY. Hopefully the turnaround time is reasonable and if they can't/won't actually fix it, I can get it back in case xda discovers anything out about this problem.
Let me know if you hear anything else about you phone.
I got mine back today. According to the paper work they had to replace the phones main board. This thing is bone stock. It's carrier locked too, I don't know how to unlock it. I can't program it because it wants me to press the send key to activate which dials *228. But I need to dial *22890. Dunno how to do this when it won't let me dial anything.
Time to try to do a non factory rom and brick it again!
I think it took about 3 weeks. Did you send yours with the sim card just in case they need it?
Did any ozone users try the new verizon 6.5 rom to fix the bricking?
I did. No luck.
I can deal with 3 weeks if need be... glad to hear your phone is back though! Are you on Verizon? I assume so if you're dealing with an Ozone but can never be too sure. =) What do you mean by "carrier locked"? Are you refering to the SIM slot? The stock Ozone comes locked to their Vodaphone SIM and you have to call Verizon or pay for an unlock code. If they changed the mainboard then it's probably like a brand new phone. HTC Snap on VZW Sim Unlock
I actually don't have a SIM attached to my account right now since I moved back to my old phone and the card is boxed up somewhere... =/ If they ask for it, I'll just be telling them that I don't have plans to be using it and will SIM unlock the phone when I go to the Phillipines. My phone just hit NY so, I'll let you know what happens to me!
Rhodium500 said:
Did any ozone users try the new verizon 6.5 rom to fix the bricking?
Click to expand...
Click to collapse
Totally didn't catch this question up above! Yeah, I did also... using both the USB and SD card methods. The bootloader looked like it worked just fine but when the phone would go to boot for the first time, it would freeze at the first HTC screen. I mentioned this in another thread but the Sprint Snap apparently had an issue with similar symptoms which resulted in a hotfix from HTC..
I unpacked it and it looks like just a PRL. If only there was a hotfix like this for the Ozone; would have saved me a bit of time.
See this post for updated status
Hi,
yesterday I went out with some friend for some beers at my sorority. We held some event which involved a lot of soapy water. Some of it landed on my phone (which I used to make photos). It continued to work fine though.
When I went home however and plugged in my phone I noticed it didn't show a red loading light. It also would not turn on. I was a little worried then but decided to look into it in the morning (I was a little tipsy and tired after all)
It still does not turn on however, and doesn't show any sign of loading (besides being in the adapter for over 12 hours). It neither does when it is in my laptop.
It also does nothing when the red reset button is pressed. Neither when I try to hard reset (volup+voldown and then end call button)
I'm a bit worried now (with reason I presume). I'm a bit reluctant to send it in though because I hardSPL'led it and replaced the stock (old and not-updated) ROM with an unbranded newer one. This was over a month ago. (which is also the age of the phone )
Does anyone have an idea? the only thing I could think of is a broken USB-port (on the phone) so it is just dead and can't load anymore. It almost can't be the water since it was very little and continued to work... Yet I can't think of anything else...
Take the battery out, leave it a few minutes, put the battery back in then try to turn it on.
Still nothing? plug the charger in then try to turn it back on.
Still nothing? I'm all out of ideas, but this worked for me when mine suddenly stopped working for no reason.
Tried that already thanks though
Sounds like it could be water damaged.
I hope you've got some phone insurance!
Well, it almost can be water damage: the seal is bright white, it was very little and it continued to work :S
Ok, this is strange. I left my HD2 out of the loader for about 2-3 days, and wanted it to take it with me (to my parents house which life in a city with a vodafone store so I could bring it in). When I took off the SD card I tried to turn it on once more... and it did.
I got a normal boot screen and then went into the screen "missing SIM card". It also showed a red light when I insert the cable to charge. so far so good.
I then turned it off to insert my SIM, but it would not turn on. It also wouldn't charge. Neither when I took out the SIM again.
I've now prepped a microSD with the official origional rom and keep it inserted, I'm gonna try to flash it using the microsd card. VolUp+VolDown then power button right? I'd rather not turn it in before I restored the SPL because they might find it and charge me because I void my warranty. (Which I think would be **** because this problem probably isn't related to HardSPL, and I only flashed a more updated official rom because Vodafone doesn't provide upgrades so I would be stuck with 1.48 including the SMS problem...)
I assume you are insured? 'Loose' it and claim for a new one. I have smashed a couple of HTC's in the last 3-4 years in a rage and just claimed on the insurance, claiming I had dropped them from a tower block. I had a phone at my door a couple of days later, I got a new phone from Mr. DeliveryMan and just dropped the broken bits into a sealed bag and off he went.
dtechnology said:
Ok, this is strange. I left my HD2 out of the loader for about 2-3 days, and wanted it to take it with me (to my parents house which life in a city with a vodafone store so I could bring it in). When I took off the SD card I tried to turn it on once more... and it did.
I got a normal boot screen and then went into the screen "missing SIM card". It also showed a red light when I insert the cable to charge. so far so good.
I then turned it off to insert my SIM, but it would not turn on. It also wouldn't charge. Neither when I took out the SIM again.
I've now prepped a microSD with the official origional rom and keep it inserted, I'm gonna try to flash it using the microsd card. VolUp+VolDown then power button right? I'd rather not turn it in before I restored the SPL because they might find it and charge me because I void my warranty. (Which I think would be **** because this problem probably isn't related to HardSPL, and I only flashed a more updated official rom because Vodafone doesn't provide upgrades so I would be stuck with 1.48 including the SMS problem...)
Click to expand...
Click to collapse
They will find it and they will void your warranty, at least thats what happned to me. I think it's one of the first things they check for during their troublehooting. Took me a couple tries to get the HSPL off my unit though...
Is it possible the water inside just dried up and all is well?
mazzarin said:
Is it possible the water inside just dried up and all is well?
Click to expand...
Click to collapse
No, then it would still work. Which it doesn't.
mhmobile said:
They will find it and they will void your warranty, at least thats what happned to me. I think it's one of the first things they check for during their troublehooting. Took me a couple tries to get the HSPL off my unit though...
Click to expand...
Click to collapse
Where do you live? It might be different in the Netherlands (where I live) and USA/UK or something like that. But thats why I want to remove the HSPL before I send it in unless I have no other choise (e.g. because I can't get it to boot into flash mode at all)
Kalavere said:
I assume you are insured? 'Loose' it and claim for a new one. I have smashed a couple of HTC's in the last 3-4 years in a rage and just claimed on the insurance, claiming I had dropped them from a tower block. I had a phone at my door a couple of days later, I got a new phone from Mr. DeliveryMan and just dropped the broken bits into a sealed bag and off he went.
Click to expand...
Click to collapse
I'm not, I just have warranty. It's not common practice in the Netherlands to insure your phone and the only warranty my provider offers is €10,- p/m extra, so it's kind of expensive. Ok, if your phone breaks it's cheaper but if you are carefull like I am it's not... I just didn't expect it would break so easily and don't even know if it is anything I did...
Ok this is weird.
It just turned on when I tried (I tried regularly for the past few days). Proof attached. This happened to me before as I said but the problem remained... It seems it will only turn on when it feels like it
If it happens again that I cant turn it on I'll post proof it really doesn't start
I've now backuped everything. What is the best action I should do? I would really like to restore the SPL to the original for if I take it to repairs!
I've placed a fat32 microsd with a (I think/hope) original firmware (1.48 NL, not customized for Vodafone). Will it restore the firmware and SPL to the original?
On another hand: I really don't need custom ROM's, I just want the later HTC rom's (vodafone NL is still stuck on f**** 1.48, not even 1.66!). So I would be content with a later HTC rom (2. something). What is the safest version I could update to while retaining the possibility to HardSPL in the future? (with the HSPL currently available)
Also, I could not install the official HTC upgrades because it would complain about an invalid vendor ID (probably the Vodafone NL branding). Will this be a problem? Can I only install an official (non-branded) if I HSPL first?
Thanks in advance for answers.
You should get a copy of the vodaphone rom too, because if you need to remove hspl and send it back, thats the only rom the phone will accept via sd card.
dtechnology said:
I'm not, I just have warranty. It's not common practice in the Netherlands to insure your phone and the only warranty my provider offers is €10,- p/m extra, so it's kind of expensive. Ok, if your phone breaks it's cheaper but if you are carefull like I am it's not... I just didn't expect it would break so easily and don't even know if it is anything I did...
Click to expand...
Click to collapse
Aye it is expensive, I now pay £46 a month for my contract, £10 of that is the insurance, I've never actually lost or accidentally broken a phone before but I just think it's a handy thing to have if you can afford it. God forbid if it gets stolen or breaks and I'd have to buy a new one.
I really don't need custom ROM's, I just want the later HTC rom's (vodafone NL is still stuck on f**** 1.48, not even 1.66!).
Click to expand...
Click to collapse
And think yourself lucky my default ROM on O2 UK is 1.43!
samsamuel said:
You should get a copy of the vodaphone rom too, because if you need to remove hspl and send it back, thats the only rom the phone will accept via sd card.
Click to expand...
Click to collapse
Any idea where I could get that? I (pitily) haven't found a good/(semi-)complete repository of branded roms. The only things I found where unbranded official roms (repo1, repo2 Firefox warns me about security attacks on that site, so be careful!). Won't they work? How can I try?
Could I try to make a goldcard with this? or won't that work/trigger an alarm (on the service repair)/break things even further
I was mistaken by the way... The origional Vodafone NL rom wasn't even 1.48 :'( I think it was 1.44/1.43 or something
hmm no, seems the nl voda rom is one of the ones no one has dumped/leaked yet. Shame.
Goldcard would work, I think, but it isn't free.
samsamuel said:
hmm no, seems the nl voda rom is one of the ones no one has dumped/leaked yet. Shame.
Goldcard would work, I think, but it isn't free.
Click to expand...
Click to collapse
Pity, I've made a request. Hope anyone can help.
Also see that topic for my comments on a goldcard, I wouldn't mind paying a few bucks (especially if I can re-use that code/goldcard in the future to flash new official or even custom roms). But I would only do it if it has a good chance to fool the repair centre or at the very least restore the SPL. (If it at least restores the SPL I can claim I just got it like this. And since it still is the/an official ROM they could asume it was just a mixup giving me an unbranded phone. I mean, if the SPL was normal they could never proof I flashed it )
[edit]
Hmm if this is correct I could do what I want with a goldcard right? I would create a goldcard with the official unbranded 1.43 ROM and restore the origional SPL, radio and ROM. Thus the only difference they would notice is the unbranded ROM/OS/Splashscreen, but if I'm correct they mainly check if a HSPL is installed right?
[/edit]
re the gold card stuff, correct. look up psas, that will make gold cards for you.
Wait, PSAS?
Ooo, PSAS (altough some people here might get PSAS from PSAS )
Unfortunately named though
Hi all!
I've bought a Nexus 6P in september 2016, worked fine in every part until yesterday: my phone stopped showing signal strenght and says "No service" in the upper left corner of the screen.
I was on a custom ROM (Pure Nexus) but:
- Restoring factory images didn't help
- Restoring the oldest Marshmallow factory image didn't help either
- Erasing cache didn't help
- Switching to 2G and 4G didn't help
- I did a network settings reset, nothing changed
- I've switched to a new SIM card, nothing happened (old SIM card worked well on other phones, like this new one)
- I've never touched EFS partition but my IMEI is still there, so i don't think it's a network problem
So... Any ideas?
Oh man... I was hoping it was just me. This has happened to me too within the past few days, twice.
After waiting a few minutes it came back. It *May* be they are doing tower work. That's what I'm hoping.
I am on Verizon Wireless on the 3.79 radio if that helps add info to the pile. What radio are you on?
bigblueshock said:
Oh man... I was hoping it was just me. This has happened to me too within the past few days, twice.
After waiting a few minutes it came back. It *May* be they are doing tower work. That's what I'm hoping.
I am on Verizon Wireless on the 3.79 radio if that helps add info to the pile. What radio are you on?
Click to expand...
Click to collapse
I'm on the same radio, latest radio in latest 7.1.1 release, january security patch, as i said before, installing the oldest Marshmallow release (so the first radio released by Google) didn't change anything!
My provider is Vodafone IT, I don't think they are doing some tower work, because everything works fine on other phones and the same SIM card in!
Good day,
Got same issue few days ago, after phone restarted due to installing January security patch. Phone was not rooted on stock firmware 7.1.1 with locked bootloader.
Cellular network don't work at all, if try to find network manually it return: Error while searching network.
In *#*#4636#*#* all switches in OFF position and cannot switch on. IMEI available.
Also when try to make a call(without network of course) it return: Turn off airplane mode to make a call. Of course it not turned on.
I try flash vendor, bootloader, baseband/radio(3.72, 3.78) previous stock firmware 6.0 and 7.0.
When flash cyanogenmod 14.1, SIM card was not detected.
Carrier Elisa (Estonia), bought in November.
Any ideas?
If you're not on Verizon, I would just switch back to 3.78 radio. Flash it manually. Don't see how that wont fix your issue
bigblueshock said:
If you're not on Verizon, I would just switch back to 3.78 radio. Flash it manually. Don't see how that wont fix your issue
Click to expand...
Click to collapse
Hi mate, a friend of mine have a Nexus 6P, we are on the same carrier and the same 3.79 radio, everything works fine on his phone!
So my problem is not radio realated!
Radio 3.79 is also good for other carriers over Verizon.
Hateware said:
Hi mate, a friend of mine have a Nexus 6P, we are on the same carrier and the same 3.79 radio, everything works fine on his phone!
So my problem is not radio realated!
Radio 3.79 is also good for other carriers over Verizon.
Click to expand...
Click to collapse
Hardware problem with Huawei. The gold contacts on your SIM card are not making contact as they should. Likely a problem with the SIM tray.
Eject SIM card and put some scotch (cello) tape over the card to hold it in the plastic tray. You may need two strips (I did.) Now reinsert the SIM tray. All should be well now with your cellular connection.
Added thickness of the tape holds the SIM contacts to the connectors inside the phone tighter when the tray is closed and the problem is solved.
I did this about three months ago when I started having this problem and have been fine since.
stander01976 said:
Hardware problem with Huawei. The gold contacts on your SIM card are not making contact as they should. Likely a problem with the SIM tray.
Eject SIM card and put some scotch (cello) tape over the card to hold it in the plastic tray. You may need two strips (I did.) Now reinsert the SIM tray. All should be well now with your cellular connection.
Added thickness of the tape holds the SIM contacts to the connectors inside the phone tighter when the tray is closed and the problem is solved.
I did this about three months ago when I started having this problem and have been fine since.
Click to expand...
Click to collapse
Thanks mate, i will try but my phone says "No service", not "No SIM card"!
Thanks anyway!
stander01976 said:
Hardware problem with Huawei. The gold contacts on your SIM card are not making contact as they should. Likely a problem with the SIM tray.
Eject SIM card and put some scotch (cello) tape over the card to hold it in the plastic tray. You may need two strips (I did.) Now reinsert the SIM tray. All should be well now with your cellular connection.
Added thickness of the tape holds the SIM contacts to the connectors inside the phone tighter when the tray is closed and the problem is solved.
I did this about three months ago when I started having this problem and have been fine since.
Click to expand...
Click to collapse
Also not work for me, thank for your reply.
After factory reset phone detect carrier language and also install APN of my sim carrier but no signal.
m03r said:
Also not work for me, thank for your reply.
After factory reset phone detect carrier language and also install APN of my sim carrier but no signal.
Click to expand...
Click to collapse
Hi mate, my Nexus 6P has exactly this behaviour at avery factory reset!
We are on the same boat!
Hateware said:
Hi mate, my Nexus 6P has exactly this behaviour at avery factory reset!
We are on the same boat!
Click to expand...
Click to collapse
Read this productforums.google.com/forum/#!topic/nexus/LLt6mlP_nto looks like hardware trouble. I cannot use warranty service at present, I'm at sea for 2 month
m03r said:
Read this productforums.google.com/forum/#!topic/nexus/LLt6mlP_nto looks like hardware trouble. I cannot use warranty service at present, I'm at sea for 2 month
Click to expand...
Click to collapse
Yeah, me too, I've bought my Nexus 6P trough eBay and was a private seller, it seems that private sellers are not required to provide a warranty...
Hateware said:
Yeah, me too, I've bought my Nexus 6P trough eBay and was a private seller, it seems that private sellers are not required to provide a warranty...
Click to expand...
Click to collapse
If you buy from EBay your only warranty option is Square Trade but if your phone was bad when you got it you can file a buyer protection claim
UP!
Noone else had this problem?
Hateware said:
UP!
Noone else had this problem?
Click to expand...
Click to collapse
It seemed like other people did report having the same problem and their solutions, if they had any. Maybe you should contact your carrier. They might see a problem on their end.
Hateware said:
UP! Noone else had this problem?
Click to expand...
Click to collapse
I know you tried an old SIM, but have you been up to Vodafone to get a new replacement SIM as the next step? In my experience they are happy to replace at no charge. If Vodafone IT's new SIM doesn't work, just try a 3 ITA or TIM.
had this issue ONCE, and flashing the proper vendor file again fixed it.
no idea how or why
v12xke said:
I know you tried an old SIM, but have you been up to Vodafone to get a new replacement SIM as the next step? In my experience they are happy to replace at no charge. If Vodafone IT's new SIM doesn't work, just try a 3 ITA or TIM.
Click to expand...
Click to collapse
I've already switched to a new SIM card, like I said in the first post!
Soulfly3 said:
had this issue ONCE, and flashing the proper vendor file again fixed it.
no idea how or why
Click to expand...
Click to collapse
Thanks but I've already re-flashed factory image, so vendor is built in the restore procedure!
So I had an interesting experience with the same thing. Was running a custom rom that is very close to stock and updated to the most recent security update. Shortly thereafter, my carrier connection would drop (didn't notice at first because if I was connected to WiFi, it would be hard to tell). Only a reboot of the phone would fix it, for often no more than an hour or 2. So I started by wiping the device. Then I went to a different custom rom. And then finally, I went back to stock using "flash-all.bat" from the factory image. But alas, the issue continued. The last thing I did, which seems to have resolved it so far (12+ hours without a disconnection), was to relock my bootloader. Just in case it helps someone else. Is it possible that the new radio + an unlocked bootloader is causing the issue?
locked and unlocked bootloader,
hard factory reset,
flash google factory image and erase all internal storage,
wiped dalvic/cache,
flash vendor image,
flash different radio and bootloaders,
but still no service and no data. i think it's hardware issue and i have no warranty
Hello,
I just got the Axon on amazon, a 2nd hand one.
I inserted my sim card and there is no way to have the cellular radio on. I did an full wipe twice, swapped sim, inserted a new one... nothing. Signal strength is zero. I tried also to do an emergency phone call (it should work even without the simcard) nothing. It says that I'm in aeroplane mode. But it's not. I did a manual search of the network, it says error while searching for networks... If I select choose automatically it says registered on the network (but it's not!).
I installed LTE discovery and it says that radio is off... I've tried to reset data connection... nothing...
any thoughts ?
I will send the phone back to the seller but if it's just a software glitch I would rather keep it ....
Marco
red.eye said:
Hello,
I just got the Axon on amazon, a 2nd hand one.
I inserted my sim card and there is no way to have the cellular radio on. I did an full wipe twice, swapped sim, inserted a new one... nothing. Signal strength is zero. I tried also to do an emergency phone call (it should work even without the simcard) nothing. It says that I'm in aeroplane mode. But it's not. I did a manual search of the network, it says error while searching for networks... If I select choose automatically it says registered on the network (but it's not!).
I installed LTE discovery and it says that radio is off... I've tried to reset data connection... nothing...
any thoughts ?
I will send the phone back to the seller but if it's just a software glitch I would rather keep it ....
Marco
Click to expand...
Click to collapse
-Look on the back of the phone, below the Dolby Atmos and "do not dispose of" symbols, and tell me what is the model of the phone. It may be an A2017, and if that's the case maybe they installed the wrong modem and erased the IMEIs
-Try putting your SIM on the 2nd slot
-Try finding the phone's IMEI from the system, maybe it is under About phone - Signal status or sth like that.
-Try another SIM
Those are my ideas for the time being. I also remember there was a secret code that you can put on the phone app, it opens a settings app with a bunch of tweaks and you might be able to change something. Just google "axon 7 secret codes" or similar
Choose an username... said:
-Look on the back of the phone, below the Dolby Atmos and "do not dispose of" symbols, and tell me what is the model of the phone. It may be an A2017, and if that's the case maybe they installed the wrong modem and erased the IMEIs
-Try putting your SIM on the 2nd slot
-Try finding the phone's IMEI from the system, maybe it is under About phone - Signal status or sth like that.
-Try another SIM
Those are my ideas for the time being. I also remember there was a secret code that you can put on the phone app, it opens a settings app with a bunch of tweaks and you might be able to change something. Just google "axon 7 secret codes" or similar
Click to expand...
Click to collapse
Hello,
many thanks for your answer...
I've both IMEI available, I've tried 4 different sims in all slots, the situation is the same. I've also found some secret codes,
*#*#4636#*#* and from the phone info tab I says service: radio off ...
red.eye said:
Hello,
many thanks for your answer...
I've both IMEI available, I've tried 4 different sims in all slots, the situation is the same. I've also found some secret codes,
*#*#4636#*#* and from the phone info tab I says service: radio off ...
Click to expand...
Click to collapse
Send it back... almost 100% not a software issue
Mine stopped working out of nowhere, the radio that is. I sent it back in and they send me a new one, no questions asked. Although the replacement they sent me may have been refurbished and I set the phone down and picked it back up and the screen was unresponsive after. It turned on but I think the digitizer got unplugged or something because I couldnt do anything on the screen. Yay for mid-range phones?
JHaste said:
Mine stopped working out of nowhere, the radio that is. I sent it back in and they send me a new one, no questions asked. Although the replacement they sent me may have been refurbished and I set the phone down and picked it back up and the screen was unresponsive after. It turned on but I think the digitizer got unplugged or something because I couldnt do anything on the screen. Yay for mid-range phones?
Click to expand...
Click to collapse
I've read that you can fix that by applying pressure on the screen, like in the center, then going to the sides or something like that...
The digitizer is the same plug as the screen though, so it didn't get disconnected
Choose an username... said:
Send it back... almost 100% not a software issue
Click to expand...
Click to collapse
sent
many thanks!
Marco