So I was watching a video on YouTube today (an s7 edge teardown video ironically) when all the sudden the picture froze and the phone started making a loud buzzing noise and was unresponsive to touch. I held the power down and the phone reset. Upon rebooting the phone was majorly lagging and struggled to catch up with any input commands. It finally smoothed itself out and seems fully recovered from the freeze up/crash now but my question is has anyone else experienced or heared of this on this device or any ideas as to what may have caused it?
Just happened to me watching a video on Facebook anyone have any answers yet s7 edge 32gb gold
I noticed something whaky when watching YouTube videos but I had read it had to do with the 1440p resolution... So I changed it to 1080p and it's been fine since... Maybe the app needs an update.
I'm on Verizon with an S7, but fwiw, mine just crashed as I was watching *cough*...a certain type of video... in chrome incognito.
Anyway, I tried everything, but only managed to get a few sounds and vibrations out of the device for 5 minutes. Then the camera flashlight turned and stayed on for about 10 minutes, but the sounds and all other responsiveness ceased. Finally about 15 minutes later, some button mashing somehow got me into maintenance boot mode, where I went into safe mode and rebooted from there. Everything seems to be normal again though. Incredibly strange. I've only had it for 3 days and not even changed much from stock yet.
GoogleFan said:
So I was watching a video on YouTube today (an s7 edge teardown video ironically) when all the sudden the picture froze and the phone started making a loud buzzing noise and was unresponsive to touch. I held the power down and the phone reset. Upon rebooting the phone was majorly lagging and struggled to catch up with any input commands. It finally smoothed itself out and seems fully recovered from the freeze up/crash now but my question is has anyone else experienced or heared of this on this device or any ideas as to what may have caused it?
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The same exact thing happened to me with buzzing sound while watching YouTube. But mine automatically restarted. I'm thinking of returning this phone
I exprienced this problem today while watching youtube. The phone freezed and I had to reset it. Does anyone know what might have cause this?+
This happened to me when setting up Samsung Pay. Had to hard boot.
Sent from my SM-G935T using Tapatalk
Same thing happened to me while watching YouTube as well on my s7 edge. I'm concerned.
I had the same problem. I cleared the cache and it's working fine now.
Had the same problem watching a YouTube video days ago. Hasn't happened since thankfully.
Did you guys disable a bunch of apps in the system?
were any of you using the phone in a case. I noticed that I was listening to streaming radio ( on lte) and playing candy crush and twice the phone crashed and rebooted. I noticed the phone was very hot. I do have a case and I havent tried it without the case to see if I could replicate the issue.
I have been having random freeze and reboots a least 3-4 times a day. Hoping a software update fixes it
This also happend to me only while watching youtube thankfully I was at home and not out in public nowhere bc the loud sound was so loud it was kinda scary. This has happend to me twice so far and idk if it has anything to do with it but I was using a custom theme both times. And using stock theme it has never happend.
Have ANY of you guys tried to wipe your cache from recovery settings? In having horrid battery life so I did this and it took away some lag I was having. Hopefully makes my battery life better
Sent from my SM-G935T using Tapatalk
my phone completely crashed during the new update! Tmobile is sending me a new phone
Me too when I was watching youtube
At launch my phone was working fine. Up until the last update (not the latest July 8th one) and after my phone would crash constantly. It only crashed once during a YouTube video. But crashes in any another things I'm doing.
The sound cuts out too, but I'm not entirely sure if it's the wwe supercard game I play or not 99% happens when I'm playing that game. But it has happened in other apps. The keyboard stops making sounds, YouTube or Facebook video wouldn't play audio. Sometimes it comes back, sometimes I gotta reboot it.
I just downloaded and installed the latest July 8th update today, and so far no issues. But I'll report back if any things fixed or not.
I had the same problem right after i got mine.. not a good video but was it like this? They replaced mine new one doesn't do it....
on youtube I posted a video of mine...samsung S7 edge youtube landscape video problem...( I cant post a link but you can search for it)
Wow. I thought I was the only one. Was watching a Facebook video. And made a loud hissing sound. I was scared
Sent from my SM-G935T using Tapatalk
Related
Anybody else experiencing YouTube hanging (video stops, audio continues) after around 30 seconds? I've got a brand new S5, so it's not being bogged down by cache or too many apps, so I'm not sure what's going on here.
If I play a video in the YouTube app, the video ALWAYS hangs/freezes around the 30 second mark. I can get it going again if I move the timeline position cursor, but after another 30 seconds, it freezes again.
This happens regardless of network source (data/wifi) and regardless of signal strength (it happens even when I'm right next to my router).
Most everything else I'm loving about the phone, but if this is simply "how it is" with YouTube video, the phone is being returned (which I'd rather not do).
Thanks for any thoughts.
Same here!
Voltron8Myhat said:
Anybody else experiencing YouTube hanging (video stops, audio continues) after around 30 seconds? I've got a brand new S5, so it's not being bogged down by cache or too many apps, so I'm not sure what's going on here.
If I play a video in the YouTube app, the video ALWAYS hangs/freezes around the 30 second mark. I can get it going again if I move the timeline position cursor, but after another 30 seconds, it freezes again.
This happens regardless of network source (data/wifi) and regardless of signal strength (it happens even when I'm right next to my router).
Most everything else I'm loving about the phone, but if this is simply "how it is" with YouTube video, the phone is being returned (which I'd rather not do).
Thanks for any thoughts.
Click to expand...
Click to collapse
Same thing is happening here. Video freezes audio continues. I thought it was originally a coverage/data connection quality issue, but it happens all the time. Only happens with youtube app.
joseg.lopez86 said:
Same thing is happening here. Video freezes audio continues. I thought it was originally a coverage/data connection quality issue, but it happens all the time. Only happens with youtube app.
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Click to collapse
Same issue here on a Sprint S5. Rebooting phone fixes it for a bit but the behavior returns.
same here AT&T S5
Utube fine on mine in uk....sure its not a network issue
Sent from my SM-G900F using XDA Premium 4 mobile app
Same here, not always 30 seconds though sometimes it takes longer.
G900F Scotland.
Sent from my SM-G900F using XDA Free mobile app
Started yesterday for me. Annoying. Reboot fixed it for now....
Sent from my SM-G900W8 using Tapatalk
Uninstall updates to YouTube app
This seems to be a problem going around, after the last updates to the YouTube app. Uninstalling the updates and returning to the factory default is reported to be the fix. I'm trying this myself, but haven't given it long enough to find out if the problem will come back.
(I have the attention span of a gnat, I swear, so I thought it would be wise to post this info now, before I forget, rather than waiting.)
I have the same problem on my note 3
Same here
Same here on my GS5 G900F... :crying:
Hello,
I am getting a 1 second sound delay effecting menu and all apps after the device is left on over night, tried factory resetting and with and without sleep mode. Has anyone else experienced this issue or have a solution for me?
Thanks
I was going to say the same thing. I have random one second lag in YouTube (rarely), BSDroid (always), but not in Plex or Kodi. The problem is fixed by pausing in YouTube and jumping forward on BSDroid. It's a big pain as these issues don't affect the chrome cast I have on the same TV and network.
I don't have to wait, it's pretty much out of the box. I have tried stock 5.1.1, rooted 5.1.1, CM12 nightlies, and all AOSP roms available. I feel like it's an issue with the Google Cast app? I'll try 5.1 and see if the situation changes tomorrow.
I haven't even bothered rooting mine yet, as this issue goes right down into the system. Even moving around the menu their is a 1 second delay in the sound. Only goes away with a reboot.
I think I may have found my issue, it seems that when I put the TV into PC mode to fix the overscan I get this sound lag after the TV turns off and then back on again. still troubleshooting it though.
Waited a while to get some new nightlies out and still the same problem. Tried 3 different TVs, all casted audio is delayed and has to be reset. Guess i have a junker now
issue 1, Sometime while listening to music on my phone; it starts to sort of clip the audio. It happens randomly with any music (possibly any sounds) using the headphone jack. this is not a consequence of volume nor a consequence of source. the only cure is time. I have tried rebooting the phone and clearing ram, nothing helps. I have tried lowering the volume, switching sources such as my saved spotify music, google play music , youtube, youtube music. I also have tried different headphones, speakers and even different cars. the issue remains the same. my only conclusion is that is a software bug because of the inconsistency. any ideas?
Issue 2, Boot time. I just timed my boot time on my rooted 6p. it is 2:05. is it just me or is that hella long for a new phone?
Issue 3, Lag outs and lock ups. My phone frequently will lag out or lock up causing he phone to be unusable until i clear the ram, the odd thing is that i am no where near 3gb of ram used. usually around the low 2's. any solutions?
Issue 4, Using the camera to record video. Yesterday i had a friend record my speech in class, when i got my phone back,My phone had locked up after i left the camera app and the back was incredibly hot. he recorded me in 1080p. I do not imagine there is a solution. just thought i would post the issue.
Chances are i will be contacting Project Fi and get a new phone from them.
As you can imagine i am a little frustrated with this device, I purchased what a thought to be a flagship-esque nexus and I it has turned out to be my least favorite phone I have ever owned.
I would RMA it. Sounds like you got unlucky and possibly have a hardware issue...could be a bad board.
Yours must be defective, I got mine yesterday and I've not run into any of the issues you describe. I haven't filmed yet but absolutely no lag or locking up. My music (Spotify) is fine as well, just have an issue with my Turtle Beach headset (software related I think).
I'd RMA if I were you.
Sent from my Nexus 6P using Tapatalk
Do you possibly have an app behaving badly? Have you tried clearing the Cache Partition and doing a Factory reset?
Yeah I did factory reset it once. Nothing changed.
jlgevo said:
Yeah I did factory reset it once. Nothing changed.
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Click to collapse
You've got bad hardware, contact Google for a return.
Not scientific but less than 1 minute to go from boot warning to home screen.
Two minutes seems long.
Heisenberg said:
You've got bad hardware, contact Google for a return.
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Spoke to google project Fi, whom i purchased it through, they sent me a new one, next day. thanks!
Hi guys,
I got a new S7 due to breaking the screen on my last one and I seem to be experiencing some strange issues with audio.
In pokemon go for example, sometimes the sound effects will be normal, other times only part of the sounds will play. YouTube seems to often play 5 seconds of a video with audio before it just cuts out.
I haven't been able to identify any consistency and if I click through random apps and go back to YouTube, sometimes the audio will be fine again.
Never had this issue before. Has anybody experienced this?
Cheers
mmotti said:
Hi guys,
I got a new S7 due to breaking the screen on my last one and I seem to be experiencing some strange issues with audio.
In pokemon go for example, sometimes the sound effects will be normal, other times only part of the sounds will play. YouTube seems to often play 5 seconds of a video with audio before it just cuts out.
I haven't been able to identify any consistency and if I click through random apps and go back to YouTube, sometimes the audio will be fine again.
Never had this issue before. Has anybody experienced this?
Cheers
Click to expand...
Click to collapse
I'm currently experiencing it with Google Play music, a notification says there was a problem with the playback. I think it might be something to do with the upscaler or the adapt sound if you have either enabled?
Snow Cat123 said:
I'm currently experiencing it with Google Play music, a notification says there was a problem with the playback. I think it might be something to do with the upscaler or the adapt sound if you have either enabled?
Click to expand...
Click to collapse
I don't think I've got either enabled.
Just tried a factory reset and fired up YouTube and it happened straight away. No sound.
Agh! So irritating.
mmotti said:
Hi guys,
I got a new S7 due to breaking the screen on my last one and I seem to be experiencing some strange issues with audio.
In pokemon go for example, sometimes the sound effects will be normal, other times only part of the sounds will play. YouTube seems to often play 5 seconds of a video with audio before it just cuts out.
I haven't been able to identify any consistency and if I click through random apps and go back to YouTube, sometimes the audio will be fine again.
Never had this issue before. Has anybody experienced this?
Cheers
Click to expand...
Click to collapse
I have the same exact issue after the last update 1 or 2 days ago. Personally I think it's because of the update. I didn't have the issue before it. Drives me absolute mad.
Ah, perhaps that's what it is. I hadn't picked up the ota on my other device.
I hope it's that at least. Would hate to have to go through the process of a replacement phone.
Edit: just as an update... I called Samsung today and after being passed around several different departments, and confirming troubleshooting steps, they've determined that the device may be faulty and I'm going to have to go through the replacement process. I don't know if this is just a bad timing in receiving the phone exactly when a bad update comes out of whether it's a faulty unit. I guess I'll find out by the end of next week when I receive the replacement!
mmotti said:
Ah, perhaps that's what it is. I hadn't picked up the ota on my other device.
I hope it's that at least. Would hate to have to go through the process of a replacement phone.
Edit: just as an update... I called Samsung today and after being passed around several different departments, and confirming troubleshooting steps, they've determined that the device may be faulty and I'm going to have to go through the replacement process. I don't know if this is just a bad timing in receiving the phone exactly when a bad update comes out of whether it's a faulty unit. I guess I'll find out by the end of next week when I receive the replacement!
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Click to collapse
I think the bug is coming from uhq upscaler. Iam on sm-g930f and experienxing the same ****. Anyways when i use soundcloud it cuts out just for a sec and the longer i play music on soundcloud the more cuttings are at the playback. Its freakin annoying though
why im writing this
i was so mad and so confused when this happened to me yet the fix was so easy. even xda didnt have a fix i only wish to help anyone with this issue.
what caused the issue and Information on the issue
so i got caught in the rain walking home drenched from the rain my Nexus in my pocket but i was only in the rain for 20 mins when i got home i noticed youtube wasn't working "a error occurred during playback" on every single video so i was like. wtf is my data not working. i loaded a webpage it worked just fine. so i was like hm. must be youtube ill wait. so i opened up Google Play Music to listen to some Pantera. to my surprise same issue. "the song you requested could not be played." now this is when i realized something was wrong because this song was stored on the hard-drive in "downloaded" mode. so i opened up Angry birds. no sound... so i thought.. werid. i wonder if the rain screwed up my speakers... but it wasnt even heavy rain. so than attempted to call google support. no. the call wouldn't go through. so i tried to call my sister. the phone app crashed. thats when i realized it had to be a software issue if it was hardware the videos and music would play but without sound. being told "a error occurred" . still on system UI made me know it was a software issue. so i restored the phone. still no fix. thats when i started to notice. the screen wouldn't rotate either so i installed a rotataion app to manually go back and forth from portrait and landscape. for days i used a bluetooth speaker.
the fix
turns out. the issue was sooooo simple. the mic was clogged.... i took a metal tool and used it clear it out. a video on youtube told me how to do it. and it was my last ditch effort i also took a q tip and did the same with the headphone jack and now the rotation and sound works
lolololololol
you fixed all your hardware and software problems by cleaning the mic?
oh god
Same issue please help
I am having the EXACT same issue you had with your Nexus 6p, I got mine wet in the rain for 2 minutes the other day And now have playback errors on EVERYTHING unless I'm connected to a Bluetooth device. I read your fix and tried to clean out there microphone generally but no luck. Any chance you could point me to the video you watched and or give me any further details on your process to fix? Any help would be greatly appreciated. Thank you in advance
AchillesTheGod said:
why im writing this
i was so mad and so confused when this happened to me yet the fix was so easy. even xda didnt have a fix i only wish to help anyone with this issue.
what caused the issue and Information on the issue
so i got caught in the rain walking home drenched from the rain my Nexus in my pocket but i was only in the rain for 20 mins when i got home i noticed youtube wasn't working "a error occurred during playback" on every single video so i was like. wtf is my data not working. i loaded a webpage it worked just fine. so i was like hm. must be youtube ill wait. so i opened up Google Play Music to listen to some Pantera. to my surprise same issue. "the song you requested could not be played." now this is when i realized something was wrong because this song was stored on the hard-drive in "downloaded" mode. so i opened up Angry birds. no sound... so i thought.. werid. i wonder if the rain screwed up my speakers... but it wasnt even heavy rain. so than attempted to call google support. no. the call wouldn't go through. so i tried to call my sister. the phone app crashed. thats when i realized it had to be a software issue if it was hardware the videos and music would play but without sound. being told "a error occurred" . still on system UI made me know it was a software issue. so i restored the phone. still no fix. thats when i started to notice. the screen wouldn't rotate either so i installed a rotataion app to manually go back and forth from portrait and landscape. for days i used a bluetooth speaker.
the fix
turns out. the issue was sooooo simple. the mic was clogged.... i took a metal tool and used it clear it out. a video on youtube told me how to do it. and it was my last ditch effort i also took a q tip and did the same with the headphone jack and now the rotation and sound works
Click to expand...
Click to collapse
HunterLeary13 said:
I am having the EXACT same issue you had with your Nexus 6p, I got mine wet in the rain for 2 minutes the other day And now have playback errors on EVERYTHING unless I'm connected to a Bluetooth device. I read your fix and tried to clean out there microphone generally but no luck. Any chance you could point me to the video you watched and or give me any further details on your process to fix? Any help would be greatly appreciated. Thank you in advance
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Click to collapse
I also cleaned out the headphone jack. Try that. And o noticed you said " gently" I tried it gently and it didn't fix my issue that's why I resorted to a metal tool I think what happened was water dried on top of whatever is inside the mic hole. I was damn near ready to sell the phone for like $50. So I wasn't gentle about it at all I sort of like tried scratching around in there. I can link you the YouTube video but it won't really do any good . It's the only thing he did but if you want it hold on
Edit: the video won't show up in my YouTube history I can't link the exact video.
hello ,
I have the exact same problem like with my nexus 6p from about a month , is the mic you mean the one above the finger print sensor or there is another one ??
I'm having the exact same issue now as well with the exact same phone. My problem started because of a different reason though. My phone never got wet. I flashed the CM 14.1 Nethunter rom and was using it for about 4-5 days but then started having issues with Gapps so today I decided to restore the backup I made before I flashed Nethunter and this is when I started noticing problems. Upon first boot my fingerprint was recognized but my pattern lock wasn't, which is weird because I only ever use the same pattern. Booted into TWRP and removed the files containing the pattern so all is well there. It wasn't until I went to set an alarm that I noticed my sounds not working. Then had my girl call my phone; straight to voicemail. Tried a YouTube video; error occurred during playback on every video. This is definitely not as simple a fix as roughly jam something into the mic hole, but it's awesome that worked for OP. If anybody has any ideas for how to fix this or what what wrong I would hella appreciate some insight. Classes start tomorrow and I pretty much rely on my phone alarm lol.
trjv said:
I'm having the exact same issue now as well with the exact same phone. My problem started because of a different reason though. My phone never got wet. I flashed the CM 14.1 Nethunter rom and was using it for about 4-5 days but then started having issues with Gapps so today I decided to restore the backup I made before I flashed Nethunter and this is when I started noticing problems. Upon first boot my fingerprint was recognized but my pattern lock wasn't, which is weird because I only ever use the same pattern. Booted into TWRP and removed the files containing the pattern so all is well there. It wasn't until I went to set an alarm that I noticed my sounds not working. Then had my girl call my phone; straight to voicemail. Tried a YouTube video; error occurred during playback on every video. This is definitely not as simple a fix as roughly jam something into the mic hole, but it's awesome that worked for OP. If anybody has any ideas for how to fix this or what what wrong I would hella appreciate some insight. Classes start tomorrow and I pretty much rely on my phone alarm lol.
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Click to collapse
Hey I think I figured this out. Some people found that power cycling your device multiple times fixes it which points to it being a software issue. I noticed that when I would try to play my music from Amazon Music it would automatically pause meaning that either an app was prioritizing the audio or some programming was blocking sound. I went into settings -> sound -> do not disturb -> automatic rules. From there I deleted all rules except for Events and the sound came back within a few minutes. There is a problem with do not disturb with my device so others may be having the same problem.
Hey thanks for the update! I'll give it a try!