Database Users

Quick warranty question

I have a MT4G here that has a bad eMMC chip. It will not boot or load any firmware but I can get to the hboot and recovery menu. I am not the original owner. Will HTC still warranty it? How would I go about getting a warranty replacement directly from HTC? Im sure somebody out there has done or tried this before.

Don't get the warranty from htc. Get it from t-mobile. It will make your life much easier
Sent from my HTC Glacier using XDA App

Will T-Mobile warranty it even though I am not the original owner and I didnt get it from the T-Mobile store? Its a phone I bought off of ebay. Also last time I tried to warranty a MT4G through them (about 4 days ago) they said they were out of stock and tried to give me a Galaxy S 3G.

I got my replacement the other day, and while I was reading through a few things, it said that the warranty does not transfer from customer to customer...might be SOL

clarknick27 said:
I got my replacement the other day, and while I was reading through a few things, it said that the warranty does not transfer from customer to customer...might be SOL
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That is why I am asking. The warranty info says it does not transfer from customer to customer but I know some people on this forum have gotten ebay or craigslist phones warrantied. I just wanna know how they did it.

Try to transfer to Technical Support when you use Live Chat. I did it on my HD7 which I bought it secondhand and still received a replacement.

I am having the same exact issue, but I happen to be the original owner of the phone. Are they not going to charge me when they find out that my phone is rooted? My phone boots the tmobile splash screen and will get into hboot/recovery, but it will not flash anything.

XPLANE9 said:
Try to transfer to Technical Support when you use Live Chat. I did it on my HD7 which I bought it secondhand and still received a replacement.
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I just want to be 100% clear on what your talking about. You mean live chat on the T-Mobile website, correct? What if they ask if its my original phone or when they receive it they notice its a different IMEI than the one I originally purchased from them?

kanman said:
I am having the same exact issue, but I happen to be the original owner of the phone. Are they not going to charge me when they find out that my phone is rooted? My phone boots the tmobile splash screen and will get into hboot/recovery, but it will not flash anything.
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If it has original hboot/recovery, and can't get past the splash screen, there's 100% no way to tell it was rooted. Someone correct me if that is wrong?

Paul22000 said:
If it has original hboot/recovery, and can't get past the splash screen, there's 100% no way to tell it was rooted. Someone correct me if that is wrong?
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I am using clockwork recovery so they will definitely notice that it has been tampered with. I guess I'm just looking for a way to get a new phone without being charged for it.

Paul22000 said:
If it has original hboot/recovery, and can't get past the splash screen, there's 100% no way to tell it was rooted. Someone correct me if that is wrong?
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Well.. there's no way to have the original Hboot and be rooted. it will say S-OFF. Yes, you can still have the original 0.86 hboot or whatever - but it will still say s off.

kanman said:
I am using clockwork recovery so they will definitely notice that it has been tampered with. I guess I'm just looking for a way to get a new phone without being charged for it.
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I am in the exact same situation. If anyone has any guidance, please post

silentsnow31802 said:
I just want to be 100% clear on what your talking about. You mean live chat on the T-Mobile website, correct? What if they ask if its my original phone or when they receive it they notice its a different IMEI than the one I originally purchased from them?
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I believe that T-Mobile only checks the order number when it processes replacements. Then again, I am prepaid so I have to send in the faulty device first before I receive the replacement so I am not entirely sure. But I know that my secondhand HD7 (bought on a contract by the original owner) was replaced by T-Mobile without any issues.

Ill talk with a tmobile rep online tomorrow. Mine has the engineering bootloader and clockwork recovery with s-off. Looks like ill be putting some extra voltage through the charging port to try and fry it so they cant even boot it. That way they cant tell it was rooted!

silentsnow31802 said:
Ill talk with a tmobile rep online tomorrow. Mine has the engineering bootloader and clockwork recovery with s-off. Looks like ill be putting some extra voltage through the charging port to try and fry it so they cant even boot it. That way they cant tell it was rooted!
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Have you tried flashing the stock ROM/hboot? [ROM]Glacier_TMOUS_1.17.531.2_Radio_12.28b.60.140e_26.0 3.02.26_M_release
If that doesn't work, you could also try flashing that and pulling the battery so it really bricks and then doesn't turn on...

kanman said:
I am having the same exact issue, but I happen to be the original owner of the phone. Are they not going to charge me when they find out that my phone is rooted? My phone boots the tmobile splash screen and will get into hboot/recovery, but it will not flash anything.
Click to expand...
Click to collapse
I sent my phone in with the same problem with S-off and cw recovery installed and they didnt care. They just charged me $10 for shipping.

I really feel we need to re make the unrooting guide...It has to address S-Off,tock Hboot/Radio,stock recovery, stock rom all in one place for users.

gamershadow said:
I sent my phone in with the same problem with S-off and cw recovery installed and they didnt care. They just charged me $10 for shipping.
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Can you detail how you did this? For example, did you "send it in" to HTC or T-Mobile?

Paul22000 said:
Have you tried flashing the stock ROM/hboot? [ROM]Glacier_TMOUS_1.17.531.2_Radio_12.28b.60.140e_26.0 3.02.26_M_release
If that doesn't work, you could also try flashing that and pulling the battery so it really bricks and then doesn't turn on...
Click to expand...
Click to collapse
Yup tired this and get a Fail-PU. Phone is truly dead :-(
Ace42 said:
I really feel we need to re make the unrooting guide...It has to address S-Off,tock Hboot/Radio,stock recovery, stock rom all in one place for users.
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I think there is one floating around somewhere. It doesnt help when the eMMC chip stops working properly though.

Ace42 said:
I really feel we need to re make the unrooting guide...It has to address S-Off,tock Hboot/Radio,stock recovery, stock rom all in one place for users.
Click to expand...
Click to collapse
I can try to put one together. I've made a few in my time (coughsignaturecough )
As soon as I figure out how to finally get my phone working without crashing/cache errors

[Q] How to unroot without accessing phone

Well, dropped my g2 from like 2 feet hit perfect and shattered and screen doesnt work. Is there anyway I can unroot without actually being able to use my touch screen. Also if anyone knows how/where I can fix this without LG, let me know, im sure they will charge me to hell. Thanks!

CaptainHairySack said:
Well, dropped my g2 from like 2 feet hit perfect and shattered and screen doesnt work. Is there anyway I can unroot without actually being able to use my touch screen. Also if anyone knows how/where I can fix this without LG, let me know, im sure they will charge me to hell. Thanks!
Click to expand...
Click to collapse
You gotta return to stock using a computer. There is no other way to do it other than this method. Hope it works out for you!

Surely you will be paying for the repair anyway?
Could he not just use the LG tool to flash the stock image, or do you have to accept something on the touch screen?
Sent from my LG-D802 using Tapatalk

chronicfathead said:
Surely you will be paying for the repair anyway?
Could he not just use the LG tool to flash the stock image, or do you have to accept something on the touch screen?
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
That would be the revert to stock method I was referring to. He could then get an insurance claim on it and pay no more than $100, assuming the OP has insurance.
Far as I know he doesnt have to use the touch screen to revert back, its all done with the tools given in the revert methodology, but correct me if im wrong on this.

Walter21026 said:
You gotta return to stock using a computer. There is no other way to do it other than this method. Hope it works out for you!
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Sorry for being a pest but can you lead me towards a post or thread that can guide me through this? Im new to all of this, Ive only had android for 2 weeks.

CaptainHairySack said:
Sorry for being a pest but can you lead me towards a post or thread that can guide me through this? Im new to all of this, Ive only had android for 2 weeks.
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Sure can but we need to know what carrier your with.

Walter21026 said:
Sure can but we need to know what carrier your with.
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Click to collapse
AT&T

CaptainHairySack said:
AT&T
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Click to collapse
http://forum.xda-developers.com/showthread.php?t=2432476

Walter21026 said:
http://forum.xda-developers.com/showthread.php?t=2432476
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Click to collapse
Thank you so much for the help!

If you're using insurance don't waste your time. Neither care about root whether it's warranty or insurance but call and ask if you want. Insurance will straight up tell you they don't care. You're paying anyway.

06stang said:
If you're using insurance don't waste your time. Neither care about root whether it's warranty or insurance but call and ask if you want. Insurance will straight up tell you they don't care. You're paying anyway.
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Click to collapse
Yupp, same thing here, they very rarely give a rats ass.

Need to Send Note 3 In For Warranty; Rooted

I dropped my phone today and now the volume up button is completely busted, it's stuck in the up position. I need to send it in for warranty work from Samsung but I can't even get it into Download Mode to unroot it, and even if I could, I couldn't hit the rocker up key to continue. How can I get it unrooted so I can send it to Samsung? I'm on Verizon.

Whitechapel420 said:
I dropped my phone today and now the volume up button is completely busted, it's stuck in the up position. I need to send it in for warranty work from Samsung but I can't even get it into Download Mode to unroot it, and even if I could, I couldn't hit the rocker up key to continue. How can I get it unrooted so I can send it to Samsung? I'm on Verizon.
Click to expand...
Click to collapse
Just bring it into Verizon (btw wrong forum also ) - Carriers tend to deal with their own repairs/replacements in house, especially US carriers :good:

radicalisto said:
Just bring it into Verizon (btw wrong forum also ) - Carriers tend to deal with their own repairs/replacements in house, especially US carriers :good:
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The phone is ROOTED! That is the whole point.

Whitechapel420 said:
The phone is ROOTED! That is the whole point.
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Click to collapse
Actually, the phone was DROPPED! That is the whole point. Why should anyone repair it under warranty?

Bulbous said:
Actually, the phone was DROPPED! That is the whole point. Why should anyone repair it under warranty?
Click to expand...
Click to collapse
Do you know what rooted means?

Please read this information here regarding Samsung Mobile Phone warranty,
http://www.samsung.com/in/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY
It clearly says,
THIS WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES:
5.Defects caused by improper use, as determined by the Authorised Service Centre / Company personnel.
Off course you will get your phone repaired but not under warranty,
only after paying for it

What if I took it to Verizon? Either way rooting my phone is technically voiding the warranty, which is why I am freaking out.

I'm not real smart so I'll just ask....couldn't you do that adb thing to send signal to phone to reboot into download mode. Then Odin back to stock???
Sent from my SM-N900V using Tapatalk

Bern612 said:
I'm not real smart so I'll just ask....couldn't you do that adb thing to send signal to phone to reboot into download mode. Then Odin back to stock???
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
I don't know but maybe someone else does. I am curious to know...

Bern612 said:
I'm not real smart so I'll just ask....couldn't you do that adb thing to send signal to phone to reboot into download mode. Then Odin back to stock???
Sent from my SM-N900V using Tapatalk
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Click to collapse
Whitechapel420 said:
I don't know but maybe someone else does. I am curious to know...
Click to expand...
Click to collapse
I just found this... seems possible.
http://forum.xda-developers.com/showthread.php?t=1695552

Cool ,just remember I don't think you can boot into recovery because of safestrap. I think it will boot into the other recovery but sounds like your half way there
Sent from my SM-N900V using Tapatalk

Bern612 said:
Cool ,just remember I don't think you can boot into recovery because of safestrap. I think it will boot into the other recovery but sounds like your half way there
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
If I can get it to boot into Download Mode, that should be all I need.

Verizon won't care if its rooted.. They probably won't even check
Sent from my CM11 Kitkat powered N9005

Whitechapel420 said:
If I can get it to boot into Download Mode, that should be all I need.
Click to expand...
Click to collapse
Just tried it.
adb reboot-bootloader
indeed puts the device into Download Mode (without needing the Vol-Up button).
So all you need now is to go through Windows driver hell to get adb working. Either that or use a Mac (/Linxux)!
good luck

radicalisto said:
Verizon won't care if its rooted.. They probably won't even check
Sent from my CM11 Kitkat powered N9005
Click to expand...
Click to collapse
I spoke to VZW, they won't be able to fix it, so they're going to replace the entire device. They're sending me a new device.
I'll work on getting it unrooted when I get home.

Glad everything is working out so far
Sent from my SM-N900V using Tapatalk

Whitechapel420 said:
I spoke to VZW, they won't be able to fix it, so they're going to replace the entire device. They're sending me a new device.
I'll work on getting it unrooted when I get home.
Click to expand...
Click to collapse
If they are already sending you a new device, and all you have to do is return the old device in a pre-paid box, then I wouldn't worry about changing the status of the device. I've done this a few times in phone exchanges back when I had tons of trouble with the Galaxy Nexus. Of course, you could for peace of mind, but I've had experience with sending back a rooted device with no problems. I think they refurb it anyway...

emtownsend said:
If they are already sending you a new device, and all you have to do is return the old device in a pre-paid box, then I wouldn't worry about changing the status of the device. I've done this a few times in phone exchanges back when I had tons of trouble with the Galaxy Nexus. Of course, you could for peace of mind, but I've had experience with sending back a rooted device with no problems. I think they refurb it anyway...
Click to expand...
Click to collapse
OK. That sounds good and would free up some of my time. I'm just curious if anyone else has any experience with it?
But if it doesn't matter then I guess I wouldn't want to spend time on it tonight. I just don't want to get any bills for it or get into a big spat.

Whitechapel420 said:
OK. That sounds good and would free up some of my time. I'm just curious if anyone else has any experience with it?
But if it doesn't matter then I guess I wouldn't want to spend time on it tonight. I just don't want to get any bills for it or get into a big spat.
Click to expand...
Click to collapse
I gave them my rooted S3 back in December for a upgrade and had no problem.

Is there a place I can download the stock firmware for my phone?

got a replacement phone and bootloader unlocked?

i got a new replacement phone because i broke my last s7 and when i turned it on it shows a lock on it but its unlocked and it says custom, what does that mean????

THORMUNZ said:
i got a new replacement phone because i broke my last s7 and when i turned it on it shows a lock on it but its unlocked and it says custom, what does that mean????
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Click to collapse
I don't think the bootloader is unlocked it looks like someone rooted the phone and turn it into T-Mobile and they just mailed you. You can try to download the new firmware and flashing it and doing a reset factory to see if it will fix it.

Generally that means you can do as you please such as root and fladhing
Sent from my SM-G935T using XDA Premium HD app

THORMUNZ said:
i got a new replacement phone because i broke my last s7 and when i turned it on it shows a lock on it but its unlocked and it says custom, what does that mean????
Click to expand...
Click to collapse
What does your knox say?
Send us a picture of that.
They probably fixed whatever was broken on your old one and sent it back. LOL!

THORMUNZ said:
i got a new replacement phone because i broke my last s7 and when i turned it on it shows a lock on it but its unlocked and it says custom, what does that mean????
Click to expand...
Click to collapse
Boot into the bootloader and see what it says. Post pics

Lol as the local village people would say you got sloppy seconds

sonkameja said:
Lol as the local village people would say you got sloppy seconds
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Click to collapse
:laugh: LMAO!!

newuser1984 said:
I don't think the bootloader is unlocked it looks like someone rooted the phone and turn it into T-Mobile and they just mailed you. You can try to download the new firmware and flashing it and doing a reset factory to see if it will fix it.
Click to expand...
Click to collapse
I was having wifi issue with this phone and I decided to use smart switch on my PC to update it and once I did that lock logo is long gone!

sonkameja said:
Lol as the local village people would say you got sloppy seconds
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Click to collapse
I figured T-Mobile did say "if you claim your phone as damaged you'll get a "like new" so I was aware I was getting a refurbished phone for $170

Binary100100 said:
What does your knox say?
Send us a picture of that.
They probably fixed whatever was broken on your old one and sent it back. LOL!
Click to expand...
Click to collapse
I didn't see anything that referred to it being unlocked in bootloader menu I can post pics tho if you'd like

THORMUNZ said:
I didn't see anything that referred to it being unlocked in bootloader menu I can post pics tho if you'd like
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Click to collapse
Well we can't really assume that the bootloader came unlocked unless we have something to detail the current condition of the bootloader. Right?

Remove FRP

How to remove FRP in ZTE Axon 7?

Settings/google

bknightx3 said:
How to remove FRP in ZTE Axon 7?
Click to expand...
Click to collapse
well we can't tell you

Choose an username... said:
well we can't tell you
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Click to collapse
And even if you wanted to, you wouldn't, because you don't know how

aLexzkter said:
And even if you wanted to, you wouldn't, because you don't know how
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Click to collapse
Maybe i do
I'm kidding, I don't know. Never had the chance on an axon7. But that's not the point; even if anyone here knew we wouldn't be able to tell him.
Just one thing: MiFlash works wonders when there was an exploit on an older version which has been patched since then. Just like Odin on samsung phones.

bknightx3 said:
How to remove FRP in ZTE Axon 7?
Click to expand...
Click to collapse
Wait 48 hours to see if it goes away

Very easy to do this, every one who flash phone over edl know how

djkuz said:
Very easy to do this, every one who flash phone over edl know how
Click to expand...
Click to collapse
well could you share?
I flashed mine over EDL to go back to stock and then this happened. I put my google account back in but it says it needs the owner of the phone's google account. There's some kind of software screw up because I've had this phone for 2 years now. I'm trying to get it back to stock to give to someone because they're using an iphone which they realized is crap but now this phone is f*kin locked for no reason.
And btw it's been over 48 hours now, still locked

Knuxyl said:
well could you share?
I flashed mine over EDL to go back to stock and then this happened. I put my google account back in but it says it needs the owner of the phone's google account. There's some kind of software screw up because I've had this phone for 2 years now. I'm trying to get it back to stock to give to someone because they're using an iphone which they realized is crap but now this phone is f*kin locked for no reason.
And btw it's been over 48 hours now, still locked
Click to expand...
Click to collapse
well, he gave a pretty good hint there
There's a certain software made by a certain person right above you, with the ability to fix that fukkup. It's in the "ROMs, development" section and it's called EDL Tool.
Anyhow why can't you unlock it if it was your phone?? You just need to put your Google account in there

Choose an username... said:
well, he gave a pretty good hint there
There's a certain software made by a certain person right above you, with the ability to fix that fukkup. It's in the "ROMs, development" section and it's called EDL Tool.
Anyhow why can't you unlock it if it was your phone?? You just need to put your Google account in there
Click to expand...
Click to collapse
I did but it's saying that account wasn't the owner or it just isn't working correctly. I don't know wth is going on. I think I've had to deal with this before in the past. None of my other phones have done this, only he Axon.
And I have the EDL tool, I'm guessing it's somewhere in it? I looked through it and didn't see anything specific about frp

Knuxyl said:
I did but it's saying that account wasn't the owner or it just isn't working correctly. I don't know wth is going on. I think I've had to deal with this before in the past. None of my other phones have done this, only he Axon.
And I have the EDL tool, I'm guessing it's somewhere in it? I looked through it and didn't see anything specific about frp
Click to expand...
Click to collapse
i'm sure it's there, look at the last option in the menu