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Well I went a nice little go round with them. 1st off Sprint lost my rebate for my Blackberry. But we got that one resolved by crediting my acct $100. So next months bill =$36.
I also was pissed about having an employee call my cell one night after 10pm.
Also on Thursday was supposed to get a callback from a supervisor, never happened.
The Yesterday sat on hold waiting for super for 40 plus minutes before being disconnected, only to have to call back and wait another 20ish for a supervisor who just gave excuses.
CS rep on web chat didn't like the way it was handled, and I actually kept a copy of the log chat we had. She was on chat with me for almost 2 hours yesterday.
So I just sent the log transcript to Dan. Got a generic reply
"Thank you for taking the time to write. We review all the ideas and
feedback we receive. A representative from my office will be contacting
you very soon.
In the meantime, I encourage you to visit www.sprint.com to learn more.
Sprint offers the best value in the industry and makes using wireless
simpler and more worry-free through our Simply Everything plans. Our new
Any Mobile, Anytime feature on our Everything Data plans helps you to
break free of restrictive "calling circles." And, our Ready Now program
allows you to make an appointment with a store representative to become
an expert on your device.
Once again, from all of us at Sprint, thank you."
Now all I asked for in a resolution was change my upgrade date or waive my deposit on 3rd line. Super said he couldnt do that and if he did I would have to move in with him his dog and 3 kids. Not very professional.
Now the wait begins, lets see what I get from Dan's office.
I hate Sprint.
Phone companies in general, actually.... not just Sprint. I have found they don't respond well to politeness. Lawyer threats are always the way to go with these assholes.
doojer said:
I hate Sprint.
Phone companies in general, actually.... not just Sprint. I have found they don't respond well to politeness. Lawyer threats are always the way to go with these assholes.
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Yeah I told them I was going to look into the legality of the after 10pm phone call I got. NYS has some wierd laws. But they work well.
doojer said:
I hate Sprint.
Phone companies in general, actually.... not just Sprint. I have found they don't respond well to politeness. Lawyer threats are always the way to go with these assholes.
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Click to collapse
Yeah, thats the way to get a company to do what you want, threaten them.... I get a kick out of people who think threatening to sue, unless its a small company, is going to get them anywhere. Companies know your not going to pay $100hr attorney over a $200 phone. It just makes you look stupid....
I've worked for several large corporations and been in customer service over 30 years, threats rarely get you anywhere. The key is being calm and rational and going up the chain til you get someone who can resolve the issue to your liking.
If you go high enough, you will get results, you just need to be more determined than they are...................
See I am not going to get a lawyer. I am just checking the legality of the calling after certain hours. Then if need be, It can be forwarded to the state attorney generals office which would then investigate the matter.
smstutler said:
See I am not going to get a lawyer. I am just checking the legality of the calling after certain hours. Then if need be, It can be forwarded to the state attorney generals office which would then investigate the matter.
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I'm pretty sure the law is no calls after 9pm.....unless you gave them the ok to call....
Telemarketers 9pm.
I guess you can rule out getting a robot call asking you to complete a survey regarding your satisfaction with their customer service dept. That's what I got today after Sprint CS resolved a similar request from me yesterday. They credited my account for an activation fee their reps at the mall told me would be waived.
Anyway, I was polite with my call (two calls, actually) and was satisfied with their response. Maybe your CS rep was having a bad day... don't we all sometimes?
Disclaimer: Not an employee or in any way involved with Sprint.
BulldogJim said:
I guess you can rule out getting a robot call asking you to complete a survey regarding your satisfaction with their customer service dept. That's what I got today after Sprint CS resolved a similar request from me yesterday. They credited my account for an activation fee their reps at the mall told me would be waived.
Anyway, I was polite with my call (two calls, actually) and was satisfied with their response. Maybe your CS rep was having a bad day... don't we all sometimes?
Disclaimer: Not an employee or in any way involved with Sprint.
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Normally I have had good luck with Sprint CS dept. Got all my credit's lined up correctly, but retention dept didn't seem to care about it. Just gonna keep climbing the ladder. I did manage to have a manager call me back, but the Rom/theme I was using froze my damn phone up when the call came in. So That setup is no longer in use. Tomorrow is Monday so I will be on the phone again to see what the deal is. Kind of hoping I can get this resolved into where I can get an EVO and pass the Hero down to GF. Get her off the damn BB 8530.
Sprint Executive Customer Service: 703-433-4401
bubi73 said:
Sprint Executive Customer Service: 703-433-4401
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Def gonna give this one a call. Was not happy with excuses and a supervisor putting words in my mouth.
chfields said:
Yeah, thats the way to get a company to do what you want, threaten them.... I get a kick out of people who think threatening to sue, unless its a small company, is going to get them anywhere. Companies know your not going to pay $100hr attorney over a $200 phone. It just makes you look stupid....
I've worked for several large corporations and been in customer service over 30 years, threats rarely get you anywhere. The key is being calm and rational and going up the chain til you get someone who can resolve the issue to your liking.
If you go high enough, you will get results, you just need to be more determined than they are...................
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Guess that's your experience.... I tried being polite to Sprint for weeks. Funny enough, they perked right up when I mentioned a lawyer. Next thing I know, I was showered with credits and gifts.
Funny how that worked.
And, BTW, my company has a lawyer on payroll. It's no skin off my back to go to court.
doojer said:
Guess that's your experience.... I tried being polite to Sprint for weeks. Funny enough, they perked right up when I mentioned a lawyer. Next thing I know, I was showered with credits and gifts.
Funny how that worked.
And, BTW, my company has a lawyer on payroll. It's no skin off my back to go to court.
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There are exceptions to every rule, but I highly doubt the company is going to use their lawyer for something this petty, unless of course, your the owner....The point is being polite will get you farther than being rude and threatening. If your rude and threatening enough, they will go ahead and dump you because your not worth the hassle. I see it everyday, we hate to do it, but sometimes customers are more hassle than they are worth....................
smstutler said:
So I just sent the log transcript to Dan. Got a generic reply
"Thank you for taking the time to write. We review all the ideas and
feedback we receive. A representative from my office will be contacting
you very soon.
In the meantime, I encourage you to visit www.sprint.com to learn more.
Sprint offers the best value in the industry and makes using wireless
simpler and more worry-free through our Simply Everything plans. Our new
Any Mobile, Anytime feature on our Everything Data plans helps you to
break free of restrictive "calling circles." And, our Ready Now program
allows you to make an appointment with a store representative to become
an expert on your device.
Once again, from all of us at Sprint, thank you."
Now the wait begins, lets see what I get from Dan's office.
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Just my 2 cents, which I know doesn't mean much since I don't post a lot in here, but that [email protected] address is b.s. Every time I've used that address I've had someone rude contact me that refuses to help. The last time it got escalated to a supervisor within that supposed escalation group...and the lady called me back chomping on gum, not listening to a word I said, and offering no viable solutions (which was like a week ago).
I've personally had much better luck escalating the issue through the normal channels. [email protected] would just put a "no" notation on my account log, which seems to make it very difficult to get a compromise through other channels.
Anyway just my 2 cents. Good luck
try [email protected]
I went through retention when my Palm Pres kept breaking and they were useless, but the escalations dept actually had the ability to do something and the willingness as well. Just a thought.
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Sent via the XDA Tapatalk App
lol @ [email protected]
Here's a very friendly suggestion, instead of giving threats and getting upset, just politely escalate. Every time. Every call. Just keep moving it up. Otherwise, you will get NOWHERE.
Do to some "changes" @ Sprint, I don't want to say we don't care, but there is "reduced" incentives for us to think outside the box, pretty much the way Verizon WON'T think outside the box. Just my 2 cents brother.
Just letting you know, the money giving away days and moving upgrade days at Sprint are grinding to a halt. Quickly.
My current call - right this moment "I want a $129.99 credit (month free) for having to call in because you guys sent me a letter in the mail stating something changed" "Why yes, what changed was us fixing your contract, so this is a letter stating we fixed it" "Well, I have to take time out of my day for this so I want a credit" .... "No, let me get you over to my voicemail"
DirtyShroomz said:
My current call - right this moment "I want a $129.99 credit (month free) for having to call in because you guys sent me a letter in the mail stating something changed" "Why yes, what changed was us fixing your contract, so this is a letter stating we fixed it" "Well, I have to take time out of my day for this so I want a credit" .... "No, let me get you over to my voicemail"
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Those are my "favorite" customers. I'm just glad I only have to fix their internet connection and not their bill.
Yeah. There's a lot of jack asses out there that believe they are entitled for something because of whatever lame excuse they can think of. "You owe me..." I don't owe you anything lady, now shuffle off or I will call the police for you harrassing me and my customers and for loitering too! "I don't like your attitude. What's your name? What's your boss's name? What's their supervisor's name? What's their phone number? What's your full name? What's your last name? Why won't you tell me your last name?!
stfu & gtfo
I liked a bumper sticker at a local taco place. It said, "some people call them a pain in the ass, we call them customers"
Well, Sprint can be a push over, you gotta admit that.. for those who push hard enough will usually get their way
iampepito said:
Well, Sprint can be a push over, you gotta admit that.. for those who push hard enough will usually get their way
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True, but you definitely don't want to get to that person that will call your bluff (me) because your account will be cancelled before you even know. You will be talking for 20 minutes and your account was cancelled 15 minutes ago
Got to loveworking customer service, I currently work for ATT but was business account retention with Sprint for a while....
Sent from my Froyo Hero
DirtyShroomz said:
True, but you definitely don't want to get to that person that will call your bluff (me) because your account will be cancelled before you even know. You will be talking for 20 minutes and your account was cancelled 15 minutes ago
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Thats why i never threaten to cancel. i find if u are nice the rep is more likely to help you out. Im glad i dont have to talk to ppl like that all day, i gotta say you must have a helluva lot of patience. My dad used to have a little telemarketing/vacuum sales business back in the day and i remember we used to hire new employees weekly cuz so many ppl cant handle it.
ravizzle said:
Thats why i never threaten to cancel. i find if u are nice the rep is more likely to help you out. Im glad i dont have to talk to ppl like that all day, i gotta say you must have a helluva lot of patience. My dad used to have a little telemarketing/vacuum sales business back in the day and i remember we used to hire new employees weekly cuz so many ppl cant handle it.
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I do have a lot of patience, plus the $ is definitely worth it - in commission alone i've made about 10 thousand so far this year
while I fully agree with you, i work technical support at an inbound call center, there are plenty of businesses that are worse than the customers. You know the aggravation when you have to call ATT and you are on the phone for an hour because they screwed up. oh and then they want you to stay on the line because they can't call you when its fixed when it was their problem in the first place. then you have to hangup and eat and call back the next day for another hour.
Thanks for that highly enlightening and informative post in the Epic forum. It's about as useful as the customer service we get from you jackholes.
bigray327 said:
Thanks for that highly enlightening and informative post in the Epic forum. It's about as useful as the customer service we get from you jackholes.
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You're very welcome. Our customer service is great, you're just one of the girls that get's mad when she doesn't get her way
So a couple of weeks ago, my gf got mad at me because she sent me a nice "good night" text and I didn't reply. I apologized and told her I didn't get anything. She got over it.
Tuesday night, it happened again. Then the night after that. Then last night again. I called a couple of friends that I text with often, asked them if they had waited for replies from me recently and got nothing--4 of them said yes and recited their last texts to me. Not one of them I received.
I just got off the phone with tech support--the "specialized" Android support to be specific. She asked if the msgs in question were MMS, and I said no. Then she asked if I had trouble with voice calls, and I said no. The she explained to me that SMS is delivered the same way as a voice call and that if I have problems with SMS, I should be having voice call trouble as well. Then she asks how often I delete my msgs. I tell her, at most, once or twice a month. Then she tells me that I should be cleaning out msgs EVERY DAY and that "Android devices can't handle having more than 40-50 msgs at a time without causing trouble for the software and the handset." Not even THREADS, but singular text msgs.
Are you freakin' serious? I paid $350 for a "smartphone" with a plan that costs $100 a month, and I can't keep more than 40 msgs on my phone without running the risk of me missing a few here and there? And since when did this come about? I had a G1 where I could flick 3 times to scroll through my inbox of texts. I've had 20-30 THREADS on my Slide before and only started having problems a couple weeks ago. What about June and July?
Sorry, this is turning into a rant--mostly just to vent, but maybe, just maybe someone else might have an explanation for while some msgs get through and some don't. Hell, I'd feel better just knowing I'm not the only one going through this.
I've been planning to ditch my Slide for the November phone (hopefully a myTouch HD/Desire HD like device), but what's the point when I'm gonna be subject to spotty textroulette.
daewond3r said:
So a couple of weeks ago, my gf got mad at me because she sent me a nice "good night" text and I didn't reply. I apologized and told her I didn't get anything. She got over it.
Tuesday night, it happened again. Then the night after that. Then last night again. I called a couple of friends that I text with often, asked them if they had waited for replies from me recently and got nothing--4 of them said yes and recited their last texts to me. Not one of them I received.
I just got off the phone with tech support--the "specialized" Android support to be specific. She asked if the msgs in question were MMS, and I said no. Then she asked if I had trouble with voice calls, and I said no. The she explained to me that SMS is delivered the same way as a voice call and that if I have problems with SMS, I should be having voice call trouble as well. Then she asks how often I delete my msgs. I tell her, at most, once or twice a month. Then she tells me that I should be cleaning out msgs EVERY DAY and that "Android devices can't handle having more than 40-50 msgs at a time without causing trouble for the software and the handset." Not even THREADS, but singular text msgs.
Are you freakin' serious? I paid $350 for a "smartphone" with a plan that costs $100 a month, and I can't keep more than 40 msgs on my phone without running the risk of me missing a few here and there? And since when did this come about? I had a G1 where I could flick 3 times to scroll through my inbox of texts. I've had 20-30 THREADS on my Slide before and only started having problems a couple weeks ago. What about June and July?
Sorry, this is turning into a rant--mostly just to vent, but maybe, just maybe someone else might have an explanation for while some msgs get through and some don't. Hell, I'd feel better just knowing I'm not the only one going through this.
I've been planning to ditch my Slide for the November phone (hopefully a myTouch HD/Desire HD like device), but what's the point when I'm gonna be subject to spotty textroulette.
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I have hundreds of text messages on my phone at any one time
It is rare to find someone who knows anything of use about Android working at TMO. I'm on my 2nd Android handset and I regularly have 100+ texts in my threads...never had a problem. Are all your friends on Sprint? They have terrible time receiving and sending SMS.
daewond3r said:
So a couple of weeks ago, my gf got mad at me because she sent me a nice "good night" text and I didn't reply. I apologized and told her I didn't get anything. She got over it.
Tuesday night, it happened again. Then the night after that. Then last night again. I called a couple of friends that I text with often, asked them if they had waited for replies from me recently and got nothing--4 of them said yes and recited their last texts to me. Not one of them I received.
I just got off the phone with tech support--the "specialized" Android support to be specific. She asked if the msgs in question were MMS, and I said no. Then she asked if I had trouble with voice calls, and I said no. The she explained to me that SMS is delivered the same way as a voice call and that if I have problems with SMS, I should be having voice call trouble as well. Then she asks how often I delete my msgs. I tell her, at most, once or twice a month. Then she tells me that I should be cleaning out msgs EVERY DAY and that "Android devices can't handle having more than 40-50 msgs at a time without causing trouble for the software and the handset." Not even THREADS, but singular text msgs.
Are you freakin' serious? I paid $350 for a "smartphone" with a plan that costs $100 a month, and I can't keep more than 40 msgs on my phone without running the risk of me missing a few here and there? And since when did this come about? I had a G1 where I could flick 3 times to scroll through my inbox of texts. I've had 20-30 THREADS on my Slide before and only started having problems a couple weeks ago. What about June and July?
Sorry, this is turning into a rant--mostly just to vent, but maybe, just maybe someone else might have an explanation for while some msgs get through and some don't. Hell, I'd feel better just knowing I'm not the only one going through this.
I've been planning to ditch my Slide for the November phone (hopefully a myTouch HD/Desire HD like device), but what's the point when I'm gonna be subject to spotty textroulette.
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The tech who told you that, to be blunt, was lying. Intentionally or not is another question, but the statement she gave you is entirely untrue.
I have threads with THOUSANDS of messages in them, and probably about 30 threads with a few hundred each, and never had any issues.
What application do you use for text messages?
TMo Customer service is the absolute worst. Everyone tells you something different, It took us about 3 weeks to clear up everything with our slides. They made us return our phones just to buy the same exact ones again under another plan, and cancel the other plan. After this, 3G wasn't applying on the phones, so they made us mail the phones in this time to get new ones sent back and to change our plan yet again. Plus side of their stupidity is they forgot to cancel the rebates of the original phones and we got $400 back lol.
I've had thousands as well.
My only problem was slowdown, so now I clear any over like 500.
dilucid_rudoff said:
Are all your friends on Sprint? They have terrible time receiving and sending SMS.
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My gf is on Tmo, a friend on Verizon, another on Sprint, and 2 with iPhones. My phone seems to be equal opportunity when it comes to text denial.
ellessidil said:
The tech who told you that, to be blunt, was lying. Intentionally or not is another question, but the statement she gave you is entirely untrue.
I have threads with THOUSANDS of messages in them, and probably about 30 threads with a few hundred each, and never had any issues.
What application do you use for text messages?
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So have I, on my G1 and my Slide. I knew it wasn't true. I guess these ppl are just used to dealing with folks that don't know any better and trust them to be the end-all authority on what's wrong with their phone. She asked me to power down my phone and then proceeded to tell me how to do it, explaining where the power button is and to hold it down for 2 seconds... SMH.
I use ChompSMS but I doubt that matters. I checked the default Messaging app when I was suspicious of the missed msgs and they weren't there either.
I've never deleted any sms from my phone. I have put several ROMs on it, so they get deleted that way. Simply because I am too lazy to back them up and then restore them. I used to have problems sending texts to people on Verizon. They just simply wouldn't go through. After switching to the Slide though, I haven't had any problems at all with sms.
I have never had to delete messages either. However as of late it might take two tries to send a message. Tmo has treated me well. I think the person you spoke with didn't know there @ss from a hole in the ground.
Sent from my T-Mobile myTouch 3G Slide using XDA App
twiztidnutzzzzz said:
I have never had to delete messages either. However as of late it might take two tries to send a message. Tmo has treated me well. I think the person you spoke with didn't know there @ss from a hole in the ground.
Sent from my T-Mobile myTouch 3G Slide using XDA App
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I've noticed that I have to try and send msgs twice lately too.
I've loved T-Mobile for a while. Never had anything bad to say. I've been a customer since they were Voicestream (in HI anyway). I just hate getting lame ass answers. I know majority of the Android customers are probably clueless and will believe what they're told by "tech support," but giving BS answers doesn't help anyone and only pisses off the ppl who actually know about what their phones are capable of.
I had sms sending problem until I switched to cm6, half of mine failed to send and then some people said they got two when I hit resend
Sent from my T-Mobile myTouch 3G Slide using XDA App
Damn I hate having to hear about all these bad experiences with Tmo tech care cuz I work there lol. Bottom line: that idiot woman who told you you can't have more than 50 messages is a complete moron who has never owned an Android phone before in her life. I work in tech care and have seen people with over 3000 messages on their G1 before they even see a force close error. This lady was a moron, clearly. Not only that, but she definitely didn't follow Tmobile's troubleshooting steps either. It definitely sounds like she just wanted to get off the call quickly. Again, it sucks cuz I have to deal with pissed off customers like yourself everyday, and most are pissed because of other reps who don't know jack **** about these phones. Honestly I don't understand it, there are these dumbasses who work around these awesome Android phones all day long and still somehow think their Blackberry Bold is superior. That's the kind of douchebag woman you talked to hehe.
So this problem carried on throughout the weekend. Botched a lot of plans that I was trying to make Sunday and yesterday. Really, really annoyed at this point.
stoney: Any chance you have a better answer? I'm really thinking about leaving T-Mo if this continues. I don't want to but I can't keep paying $100/month for hit or miss texts and customer service that gives me the runaround.
I quit T-Mo about six months ago due to my bosses wanting me to sell the phone and move on to the next customer. T-Mobile is like just about any other company. They only worry about their bottom line. I was tech support for my store because I actually had an answer most of the time. 20 phone calls on your day off can really piss of your wife. The only thing we used tech support for is if we had a unit that had to be replaced. In three years, I never met a tech rep that could answer a question I had. They read from a monitor. They enter your question, it runs through some procedures, and if it does not work, they make up an answer, or exchange the unit. Sad but true. Don't ask T-Mo a question if you need a GOOD answer.
I've been having these sms problems too. I got a couple sms dropped so I guess I should off the stock rom.
Several months ago, I started receiving unsolicited text messages.... this happened for several days and escalated to the point where I was getting 25-30 messages daily.... they were all from unusual, incomplete sender numbers (like sent from "3481", or "5892"). I finally responded to one of them, which said, "To stop receiving these messages, text the word "STOP" to 3481". The messages stopped coming.
When going over last month's T-Mobile bill, (which I rarely do because it's automatically debited every month), I noticed a $29. charge from "MundoMedia text services". I looked at the previous month's charges, and there it was again..... I immediately contacted T-Mobile and told them I had not subscribed to MundoMedia or any other "text service". They COULD NOT remove these past charges because they had already paid MundoMedia these monthly fees. T-Mobile explained to me that, much like computer-generated sales calls to random numbers, there are now computer-generated text messages that go out to random numbers..... And whenever someone texts back to them (even when instructed by the message to send the word "stop" back to them), you're UNKNOWINGLY signing up for this monthly service.
Bottom line, after I got the unsolicited service removed from my current month's bill, T-Mobile offered me "insurance" for $4.95 a month that would eliminate any future incidents like this again.... I'm actually considering it because I have 5-lines on my "Family Plan", so this could get costly.... one way or another (unfortunately)...
I also posted this in the XDA "General" forum, but I want fellow Streakers to be "in the loop" specifically, because I wish I'd known about this before it happened
Sent from my Dell Streak using xda premium
Wow thanks for this Info, good looking out.
Sent from my Dell Streak using XDA App
Here in the UK, TMobile will on request block unsolicited text messages on your line at no charge to you.
And whenever someone texts back to them (even when instructed by the message to send the word "stop" back to them), you're UNKNOWINGLY signing up for this monthly service.
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That's fraud ^ you should report them to whatever body deals with that in the USA, again here in the UK we have a department/body who is responsible for overseeing these companies and keeping them legal http://www.phonepayplus.org.uk/ (used to be called ICSTIS).
Troute..... I totally agree with you and would love to report this Mundo Media to an agency that squashes these types of organizations. Unfortunately, because of our capitalistic society here in the States, these type of organizations not only exist, but become successful by exploiting others. Heck, they are celebrated as models of financial opportunity for others who might want to invest or feed off their scam or otherwise figure out a way to capitalize further by their under-handed practices (i.e., T-Mobile wants to charge me MORE money to "fix" this scam). I'm surprised some filthy investment banker type hasn't approached Mundo Media with an offer to take their company public on Wall Street, so other money-grubbing pigs can invest and exploit people on an even broader scale }:-[
Sent from my Dell Streak using xda premium
Mundo is probably a front for a secretly funded off shore multiple carrier-based consortium formed so they can 'encourage' you to purchase 'insurance' against it.
(I'm only half-joking)
Donalgodon..... I wonder if I'm being half-paranoid to think you're probably right?
Sent from my Dell Streak using xda premium
Wow, just saw this discussion. Theres a posting on the ATT forum about spammed text but the poster was wonderimg where its coming from. I wonder if this is the source.
.
I wonder if this Mundo Media is run by Chinese,cuz I have been seeing lot of crap like this in China,and I mean A LOT.Alternatively,they can make calls to random phone number,including your number,if you call them in return,you are in hell.
Sent from my Dell Streak using XDA App
Fellow Sprint and Epic users!
I would like to post this warning to everyone who uses Sprint.
Recently I have received couple text messages from five digit numbers (25870 and 77050) which looked totally like SPAM. I blocked them through iMr.Number Android application and did not think much of it.
Yesterday I got a bill from Sprint which was more than my usual amount. To my surprise I found those numbers as a subscriptions for $9.99 a pop. I immediately call Sprint and they told me that I did not requested blocking of the text messages that can cost me money and that since I did not replay to those messages with stop request I've been subscribed to them.
I requested immediate blocking of all messages and had those charges taken off my bill.
So, based on my experience I would strongly encourage everyone to call Sprint and place a request to block all text messages that can cost you money.
You've been warned!
Thanks for the heads up. I had an issue like that last year.
Sent from my MIUI powered Nexus S 4g using XDA Premium App
I had this issue too, the only down side is you can't send texts to those numbers either (the taco bell Galaxy Tab giveaway was the only time i've ever tried)
Esteway.619 said:
Thanks for the heads up. I had an issue like that last year.
Sent from my MIUI powered Nexus S 4g using XDA Premium App
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Yup me too. I was just paying my bill and not looking at it. They got me for 4 months
Sent from my SPH-D700 using xda premium
Those spammers are sneaky. We got our son a cheap Nokia on our family plan six or so years ago. The spammers figured out that those things had something like an 80-character text message limit, so they'd send the initial message with the unsubscribe information past 80 characters. I wouldn't have believed if if I hadn't seen one of the messages for myself. We got a premium messaging block on the number and while Sprint reversed some of the charges, we had to go directly to some of the companies to get our money back. I had to threaten to go to the state Attorney General to get one of them to cough up. Turns out that particular company was under investigation by multiple state AG offices for that sort of sneaky behavior.
So yes, you have to be diligent on these things.
(And yes, the kid DID need a phone, and he was very responsible with it.)
This is why whenever I get a spamtxt at the soonest chance I go to Sprint's site and block the number. Luckily it's only happened a few times. However what the OP says is BS on Sprint's part because txt services should (can?) only be opt in. If the spammer never gets a reply to opt in then it should not be considered a legit service charge, period.
And ALWAYS look at your bill. Since I have no overages it's always around the same amount but I still look at it. When it changes, like when TEP went up by a buck recently, I looked very closely.
Idk how buti got one the other da saing my crush had a meassage for me... and I replied sop like it said... but idk how they got my #.
deano0714 said:
Idk how buti got one the other da saing my crush had a meassage for me... and I replied sop like it said... but idk how they got my #.
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They run random number generators among other tactics. It costs next to nothing.
**** the companies, this is sprints fault, they are the ones billing you, its not legal for someone to send you something and force you to cancel to not get billed
Is there any third party confirmation of this sort of thing happening? I have to admit the whole story sounds a little suspect. I've never heard of opt out texting scams that automatically charge your bill (and carriers can't just disable text based transactions either--or you wouldn't have seen things like the big red cross donation campaign).
Forum threads are a great place to read anecdotal stories, but if this was for real, there ought to exist a report on it somewhere. If not, honestly I'm leaning more toward operator error.
My wife actually dealt with this via American Eagle they started automatically sending her text messages for discounts that we were billed for by sprint. We don't really know what she did other than order online to start the service. Sprint did refund the charges but warned that if it happened again they wouldn't waive them again.
sent from "The Other Woman"
I've team into similar ****. Mine was opposite where I replied stop but they told sprint I signed up. Sprint had the balls to call me a liar. They did evetually refund me when I told them to prove it.
josidhe said:
Is there any third party confirmation of this sort of thing happening? I have to admit the whole story sounds a little suspect. I've never heard of opt out texting scams that automatically charge your bill (and carriers can't just disable text based transactions either--or you wouldn't have seen things like the big red cross donation campaign).
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As I said on the previous page, it happened to my son. As I said, this was a few years ago, but this was about the time that newer phones went to 120 and 140 character text messaging capabilities and older ones still had 80. So they'd craft their messages so the message telling the recipient to text "stop" back to opt out appeared past that 80 character limit.
These days they rely on people to delete messages from people not in their contact list. And even in these days anyone can leave YOUR cell phone number on a signup page and you'll find yourself subscribed to something. This is one other other things that happened to my son. He was very careful about giving out his number, but someone got hold of a phone belonging to one of his friends and thought it would be funny to sign the guys friends up for that crap.
Ah, for the days of prank pizza deliveries and Playboy subscriptions...
Sprint can block text messages that can cost you, BUT YOU HAVE TO CALL THEM AND ASK TO DO IT. They do not block it by default because they think we want this feature. It will take a 30 min of you time but might save you a few bucks (sounds like Geico commercial ).