Hangouts Video Call Not Working - Verizon HTC 10 Questions & Answers

We just switched from Sprint to Verizon with 3 HTC 10 phones and tried video calls over Hangouts and have been having problems. When we do video calls over WiFi it works fine. Over the Verizon network we get a "check network connectivity" error. I've tried it between phones with full 4G signal in various locations in town, same error each time. Is there some issue with hangouts after switching carriers? Some setting I'm forgetting on the phone? I've allowed the permissions on all phones.

Can anyone who is on Verizon try a Hangouts video call over mobile network and see if they have the same problem? Make sure you're on mobile network, not Wi-Fi. I'm trying to see if this is a bug with the HTC 10 or with Verizon
Sent from my HTC6545LVW using XDA-Developers mobile app

Thought I would post an update: I tried to make a video call using Facebook Messenger app as well and it also failed over mobile network and worked fine on WiFi. I can't figure what is causing video calls to fail over the mobile network and why it's causing the data connection to drop. If anyone else is having this problem please post and let me know if you fixed it. We have 3 HTC 10's all with the same issue.

elshagon said:
Thought I would post an update: I tried to make a video call using Facebook Messenger app as well and it also failed over mobile network and worked fine on WiFi. I can't figure what is causing video calls to fail over the mobile network and why it's causing the data connection to drop. If anyone else is having this problem please post and let me know if you fixed it. We have 3 HTC 10's all with the same issue.
Click to expand...
Click to collapse
I know you're Verizon, but just thought I'd chime in that I have no problems with video calling on AT&T.

jollywhitefoot said:
I know you're Verizon, but just thought I'd chime in that I have no problems with video calling on AT&T.
Click to expand...
Click to collapse
Thanks for checking!
Sent from my HTC6545LVW using XDA-Developers mobile app

Just tried it this evening with my brother's m7 Sprint. Wifi worked. Mobile did not.
Transmissum est uti Tapatalk ab Xperia Z-IV tabula meo

princeplanet said:
Just tried it this evening with my brother's m7 Sprint. Wifi worked. Mobile did not.
Transmissum est uti Tapatalk ab Xperia Z-IV tabula meo
Click to expand...
Click to collapse
Did you root the device? Do you have afwall+ installed?

Delete
Transmissum est uti Tapatalk ab Xperia Z-IV tabula meo

Verizon had me reset my phone to see if starting from scratch with no installed apps solved the issue, but it had no effect. The problem persists.

I did the same thing, and it's not working. Stock, non root.
Transmissum est uti Tapatalk ab Xperia Z-IV tabula meo

I've moved up the ladder with HTC engineers who are trying to determine if it's a software problem with the HTC 10 or with Verizon's apps or possibly an issue with Hangouts and Facebook Messenger. I find it hard to believe both apps are somehow not working right on all 3 of our HTC 10 phones. It's kind of strange that both these apps kick all of us off our 4g network as soon as initiating a video call. I hope more HTC 10 owners can try a video call using Hangouts over the Mobile network (not WiFi) and see if they have the same problem as I do with the Mobile Data connection being dropped as soon as you try a video call.

Unlocked version here and hangouts video call worked on 4G LTE
Sent from my HTC 10 using XDA-Developers mobile app

Works for me on AT&T.
Sent from my HTC 10 using XDA-Developers mobile app

I've been in contact with HTC engineers over this issue, and they called back again today to let me know others have reported the same problem and a fix is being worked on. They hope to have it pushed out with the next software update.

I'm on Verizon and mine isn't working on mobile data.

I just switched to Verizon and I can't make video or voice calls from hangouts over mobile network,only over wifi.

palo117 said:
I just switched to Verizon and I can't make video or voice calls from hangouts over mobile network,only over wifi.
Click to expand...
Click to collapse
Yep. Been this way since the launch os. They supposedly know about it.
Sent from my HTC6545LVW using Tapatalk

I just had an update for my Hangouts app and I tried a video call afterwards and it worked fine using the 4G network. Hopefully this issue is now solved.

Related

Galaxy S2 Problems on Rogers Network - Canada

1. MMS stops working by itself, after factory reset starts working again. No settings are being changed.
2. Bluetooth connection to my car Audi Handfree is very unreliable and causes network connection to stall, no data and calls go straigh to voicemail.
3. Call waiting stoped working. Everytime i get a second call my primary call mutes and I can't hear the other person and they can't hear me. By switching back and forth between callers I am able to hear first caller again.
All of these issues are solved by factory reseting the phone.
Does anyone have a clue why is this happening?
Using latest KE7 software.
I am on rogers and are having no issues with my phone that you are having... Maybe you got a bad phone?
Can you check if your mms messaging work?
Sent from my GT-I9100 using XDA Premium App
I am on Rogers and I have the same pronlem with my car bluetooth. I just disconect the hands free and I can talk on the phone then.
Sent from my GT-I9100 using XDA Premium App
On Rogers in Southwestern Ontario. I don't use MMS, so I don't have much experience with that.
I have used by SGS2 with BT Audio and calls on an Alpine KCE-400BT (Parrot unit rebranded as Alpine) and a Sony Xplod unit without any unusual behaviour
Haven't used call waiting other than by accident, no experience there either.
Hi I'm on Rogers is Windsor, I don't use MMS or bluetooth, but I use call waiting very often and not once as it messed up on me.
Anyone using Rogers having problems with digital call display? Whenever someone calls me it comes up as "unknown" but my account has digital call display on it.
I have seen name display work fine on my phone.it's a fantastic feature!
Sent from my GT-I9100 using XDA App
I updated to KF2 and and lost data and voice fo about 70% of the time. Now I am back to KE4 and it is OK.
Sent from my GT-I9100 using XDA Premium App
Everything has been fine here. Have not had a problem yet but I have only had the phone for two weeks.
Sent from my GT-P7510 using Tapatalk
Anyone using Rogers having any data stalling/dropping issues? It seems like every time I go into an area with no signal (subway or elevator for example) it just doesn't seem to connect back onto the network fully. Even though it will say 3G, the data connection is actually dead and I usually have to wait a while or cycle airplane mode to get it back.
I'm using the KE4 radio. If you guys are having no problems, could you tell me which ROM and radio (baseband) you're using? Also, if fast dormancy is enabled or disabled? You can check with dialing *#9900#. Also, which APN you're using for data? Is it the internet.com one or the rogers-core-appl1.apn?
Thanks
I just got a Bell SGS2 yesterday and rooted/unlocked it. I'm having 2 problems to date:
1) GPS cannot fix. I can be in view of 12 satellites, but it just won't fix.
2) My SMS timestamps are screwed up. Every message comes in with a stamp of 4 hours earlier.
Anyone else having these problems?
EDIT: Oddly enough, MMS works AND the timestamp is correct.
rickytenzer said:
I just got a Bell SGS2 yesterday and rooted/unlocked it. I'm having 2 problems to date:
1) GPS cannot fix. I can be in view of 12 satellites, but it just won't fix.
2) My SMS timestamps are screwed up. Every message comes in with a stamp of 4 hours earlier.
Anyone else having these problems?
EDIT: Oddly enough, MMS works AND the timestamp is correct.
Click to expand...
Click to collapse
Hi guys, how did you get it to unlock to work on rogers? I have tried the free app on the market but that doesn't work out for me.
I have rooted the phone already.
Sorry for hijacking the thread.
Sassanix said:
Hi guys, how did you get it to unlock to work on rogers? I have tried the free app on the market but that doesn't work out for me.
I have rooted the phone already.
Sorry for hijacking the thread.
Click to expand...
Click to collapse
Instead of getting the Galaxy S2 unlock app from the market, get the Galaxy_S app. It'll crash the phone at step 2, but it'll be unlocked after it reboots!
2) My SMS timestamps are screwed up. Every message comes in with a stamp of 4 hours earlier.
Click to expand...
Click to collapse
I haven't had this problem with my SGS2, but I've had it with previous Android and Windows phones. It is a known bug.
Apparently the problem isn't present when using Handcent SMS (which is really good anyways) or you can use this program designed specifically to fix the problem.
1. MMS stops working by itself, after factory reset starts working again. No settings are being changed.
Click to expand...
Click to collapse
Might be a dumb question, but did you check your APN settings? Maybe they got messed up somehow.
rickytenzer said:
Instead of getting the Galaxy S2 unlock app from the market, get the Galaxy_S app. It'll crash the phone at step 2, but it'll be unlocked after it reboots!
Click to expand...
Click to collapse
Thank you that worked
Nvm got it working.
This is why I'm afraid of using anything but the stock Kernel. No problems here on my unlocked stock SG2.
kamandor said:
Hey guys,
I just got an unlocked Japanese Galaxy S 2 (brand: NTT Docomo) and cannot get 3G to work on my phone. I am with Rogers.
I've tried enabling bands using the USSD codes but have had no luck.
Anyone else using a Japanese GS2 and got 3G to work on Rogers?
Click to expand...
Click to collapse
NTT works on completely different frequencies....there is no way it'd work here. If you want a phone that'd work in Japan then you'd need to buy one here and get a Softbank SIM card while in Japan.
Elythor said:
NTT works on completely different frequencies....there is no way it'd work here. If you want a phone that'd work in Japan then you'd need to buy one here and get a Softbank SIM card while in Japan.
Click to expand...
Click to collapse
Nvm got it working.

Galaxy S5 no service

For the past week I've been having problems with network. It keeps showing No Service for a couple of minutes, and I can't receive calls/messages in the meantime. I attached a screenshot
I tried to google "Galaxy s5 no service" and there is a post on technobezz.com where they say to enter Service mode by dialing code *#*#4636#*#* but it didn't work for me
I contacted my service provider (Rogers), they reset network settings and I thought it fixed the issue as it was working fine for a couple of hours but then it started doing same thing.
Any help would be greatly appreciated!
Faulty sim card?
Sent from my SM-G900F using XDA Premium 4 mobile app
adie1234 said:
Faulty sim card?
Sent from my SM-G900F using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks for replying
I did get a brand new sim card, that didn't fix the issue either
I had the same. Go to service with the phone.
Sent from my SM-G900F using XDA Premium 4 mobile app
*elmo* said:
I had the same. Go to service with the phone.
Sent from my SM-G900F using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks
I noticed it was only happening when I was connected to wifi at work.
Somehow, it worked itself out . And working fine now... knocking on the wood
Kobonaka said:
Thanks
I noticed it was only happening when I was connected to wifi at work.
Somehow, it worked itself out . And working fine now... knocking on the wood
Click to expand...
Click to collapse
Friends of mine were at my house over the weekend and he had a samsung s4 and had the same problem after logging onto my wifi. It is the wifi causing the problem. I had an old modem and netgear router that we hooked up and then we were able to receive calls like you should. We switched out the modem/router combo on Sat to my older setup and my phone is still working normally! I called my dsl provider and told them about the problem as I just bought the modem/router combo from them recently.
They never heard of anything like this. I do find it hard to believe that the home wifi equipment disrutes the cell phone signal. But my phone is now working!!! Anyone ever heard of this or that can explain why this would happen I would love to hear about it.
I was having the same problem and what fixed mine was going to settings>more networks>mobile networks>network operators,, once the scan finishes I had 2 networks named the same ( in my case EE) I then just tried the other EE network and up to yet its all working , hope this helps and you all get yours fixed :good:

S7 Edge & HD Voice, does yours work?

I only had my s7 edge for about a week but my HD voice doesn't work at all oddly.
My s5 it replaced worked fine. The people I talk to can call others and HD shows but me it doesn't nor does mine.
I just not sure if that big update broke it maybe or something else so wanted to see if others are working?
I don't have a sprint store near I can go play with them at :/
bryanu said:
I only had my s7 edge for about a week but my HD voice doesn't work at all oddly.
My s5 it replaced worked fine. The people I talk to can call others and HD shows but me it doesn't nor does mine.
I just not sure if that big update broke it maybe or something else so wanted to see if others are working?
I don't have a sprint store near I can go play with them at :/
Click to expand...
Click to collapse
U talking about calls to sprint to sprint carries? Or any carrier calls? Because my HD works with only sprint carriers
Sent from my SM-G935P using XDA Free mobile app
Son Rise said:
U talking about calls to sprint to sprint carries? Or any carrier calls? Because my HD works with only sprint carriers
Sent from my SM-G935P using XDA Free mobile app
Click to expand...
Click to collapse
Talking Sprint to Sprint. So your S7 Edge running latest update, the HD is working on?
Do you know what model phones you've talked to on the other end?
I'm calling someone with an LG G5. They can call someone else with an LG G5 and it works but talking to me it doesn't.
Not sure if it's some device compatibility issue (which would be new), my phone, my account or what.
My S5 never had issues so trying to figure out what the deal is.
I even traveled to a different part of town to get on another tower to test, still no joy on S7 Edge
Amazes me that all the S7 owners and no one could check this :/
I bet if this was about root people would be all over it lol.
That said, solved the problem.
It is related to WiFi calling. Turning it off alone isn't enough to enable HD (despite on older phones just turning off WiFi calling it worked fine.).
On this phone you have to actually turn it on and go in and "deactivate" it which also unprovisions the account. After that HD started working again.
I personally consider this a SW bug but who knows. I also think it's dumb they can't do HD while on a wifi call. It has tons more BW available yet you can't do an better codec?? Every other provider only gives you HD when you doing VOIP but sprint takes it away lol.
This may be old news too, but Google Voice cannot be activated either for HD voice to work. That said, I haven't had it work for me yet either on the S7 Edge, and I don't have Google Voice anymore.
bryanu said:
Amazes me that all the S7 owners and no one could check this :/
I bet if this was about root people would be all over it lol.
That said, solved the problem.
It is related to WiFi calling. Turning it off alone isn't enough to enable HD (despite on older phones just turning off WiFi calling it worked fine.).
On this phone you have to actually turn it on and go in and "deactivate" it which also unprovisions the account. After that HD started working again.
I personally consider this a SW bug but who knows. I also think it's dumb they can't do HD while on a wifi call. It has tons more BW available yet you can't do an better codec?? Every other provider only gives you HD when you doing VOIP but sprint takes it away lol.
Click to expand...
Click to collapse
Good call on this. I finally was able to get it to work by finding the "deactivate" option. Thanks a bunch.
sarfdawg said:
Good call on this. I finally was able to get it to work by finding the "deactivate" option. Thanks a bunch.
Click to expand...
Click to collapse
Where did you find that?
Sent from my SM-G935P using Tapatalk
In WiFi calling, turn it on. Menu drop-down in upper corner has it. Follow the prompts.
LeftyGR said:
In WiFi calling, turn it on. Menu drop-down in upper corner has it. Follow the prompts.
Click to expand...
Click to collapse
Oh I've done that still no HD not sure why
Sent from my SM-G935P using Tapatalk
I still can't get HD Voice calls to initiate unless I am using Wi-Fi calling. Anyone else having this issue?
Now that you mention it, my HD voice hasn't been working either. I did deactivate it, I didn't really use it anyway and did a radio reset. Will have to test again see if it works. I haven't tried a call since deactivation of it yet
In this context (Sprint) what's the difference between HD calling & WiFi calling? I'd naively assumed they were one and the same...
Sent from my SM-G935P using XDA-Developers mobile app
HD voice is a higher quality call. It sounds much better and filters out background noise. WiFi calling is a way for your phone to use your wifi network to make phone calls. WiFi calling simply replaces the network with wifi and can be used for standard calls or HD voice calls.
My problem is that hd voice calls never seem to work unless I'm on wifi calling.
Me too en4cer, that's why I thought they were the same thing... The "HD" icon only shows up when Wifi calling is turned on. In what other situations *should* it show up? Sprint to Sprint calls over mobile network? Other carriers? Depending on the other party's phone & coverage at the time of the call?
Sent from my SM-G935P using XDA-Developers mobile app
trmitche2 said:
Me too en4cer, that's why I thought they were the same thing... The "HD" icon only shows up when Wifi calling is turned on. In what other situations *should* it show up? Sprint to Sprint calls over mobile network? Other carriers? Depending on the other party's phone & coverage at the time of the call?
Sent from my SM-G935P using XDA-Developers mobile app
Click to expand...
Click to collapse
Yes, it *should work when making Sprint to Sprint calls and both callers are in LTE coverage. It's not a WiFi feature, it's a Sprint network feature that also works on WiFi calling. I have not been able to get a single call to go to HD VOICE while on the LTE network. Frustrating!
This is so dumb
Sprint has issues provisioning the S7, so much like the iPhone, if you enable Wifi Calling, You can not currently use HD Calling. This also means you can not use Push To Talk.
My HD Voice has been working fine between to other Sprint callers that support it. I disabled wi-fi calling service, I don't really use it anyway. Also LTE coverage doesn't matter, none of Sprint's calls are routed over LTE yet, even HD voice uses CDMA network.

Solved- Not receiving in-bound calls

Tl;dr Settings--> mobile networks --> mobile data --> untick Enhanced LTE Services (This only pertains to AT&T video calls and does NOT disable LTE for data)
After switching firmware from SM-G930A (AT&T) to G930U (unlocked) I initially noticed fast charging wasn't working properly. A few days after cycling the battery a few times I noticed my battery was dwindling hardcore without touching the phone so I decided I'd revert back to stock. After doing so and getting all of my apps and settings to my liking I noticed that no calls were coming through. Text was working, data was working and I could make phone calls out with no problem, no calls would come through so after fiddling around with the settings, factory resetting my phone twice, using odin to flash the files again, un-seating and re-seating my SIM card, I finally caved and called AT&T. They offered the resolution above and thought I'd pass the knowledge around and save others from the head ache I endured. Apparently they are having trouble with video call settings in some devices and mine happened to be one of them. Cheers
Sent from my SAMSUNG-SM-G930A using Tapatalk
After flashing to the unlocked U firmware I was not able to receive calls as well until they read registered me back to the network but now I cannot get voice over LTE calls I have done everything I can to return to stock I already have done it but there's no LTE voice calls anymore
Sent from my SAMSUNG-SM-G930A using XDA-Developers mobile app
I had the issue of no incoming calls when switching BACK TO the A fw from the U fw. Went back to the U and it's been fine. Fast charging is working fine.
@joe3681 what network are u on and do you have volte working
Check the stock att 935A fw thread. There is a fix for this problem by najoor. It will work on the 930 also.
Sent from my VK815 using XDA-Developers mobile app
Skizzy034 said:
Check the stock att 935A fw thread. There is a fix for this problem by najoor. It will work on the 930 also.
Sent from my VK815 using XDA-Developers mobile app
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=67749678&postcount=173
This is the fix he's talking about, if anyone can't find it.
tlopez1973 said:
@joe3681 what network are u on and do you have volte working
Click to expand...
Click to collapse
I'm on att. I'm back on stock firmware now, nice update came out I wanted to take advantage of

Nougat trouble

Anyone else having problems after the Nougat update? I can't send phone calls through the stock dialer. I can get a call out by clicking a number on a website or by using my textra app but not the traditional way. I am completely stock. Any ideas?
Sent from my HTC6545LVW using XDA-Developers Legacy app
bc13 said:
Anyone else having problems after the Nougat update? I can't send phone calls through the stock dialer. I can get a call out by clicking a number on a website or by using my textra app but not the traditional way. I am completely stock. Any ideas?
Sent from my HTC6545LVW using XDA-Developers Legacy app
Click to expand...
Click to collapse
Done a factory reset yet to see if that will cure dialing issue?
I have not. I'm hoping to avoid that. But I will if it continues.
Sent from my HTC6545LVW using XDA-Developers Legacy app
bc13 said:
I have not. I'm hoping to avoid that. But I will if it continues.
Click to expand...
Click to collapse
Have you tired clearing the app data?
Not sure how to clear that data.
Sent from my HTC6545LVW using XDA-Developers Legacy app
Have you gone to the app settings and made sure the dialer is the set app for making calls?
I looked. Don't know where to find that.
Sent from my HTC6545LVW using XDA-Developers Legacy app
I was having the same issues too. I tracked it down to wifi calling. Had to turn it off to get it to work.
bc13 said:
Not sure how to clear that data.
Click to expand...
Click to collapse
Settings, apps, search for Phone, click on storage, select clear data
hemirunner426 said:
I was having the same issues too. I tracked it down to wifi calling. Had to turn it off to get it to work.
Click to expand...
Click to collapse
I had same issue. Major issue for me since coverage at my house sucks.
---------- Post added at 18:42 ---------- Previous post was at 18:28 ----------
Does anyone have wifi calling enabled and not have the issue with all calls failing?
I have Wi-Fi calling turned on and no issues
Sent from my HTC6545LVW using XDA-Developers Legacy app
bc13 said:
Anyone else having problems after the Nougat update? I can't send phone calls through the stock dialer. I can get a call out by clicking a number on a website or by using my textra app but not the traditional way. I am completely stock. Any ideas?
Click to expand...
Click to collapse
Same here. After upgrading to Nougat on stock HTC 10 Verizon variant, when selecting the "Phone" icon from the app drawer it would say "Operation denied". Open up the all apps icon on the home screen. Select Phone icon and drag to the home screen and replace the old icon. You can now open the phone dialer. Hope this helps you too.
I'm having the wifi calling issues as well. If wifi calling is turned on and I'm connected, it won't make calls out. If I'm connected to WiFi and turn off wifi calling it works fine. Haven't tried a factory reset yet but we'll see.
Atomix96 said:
I'm having the wifi calling issues as well. If wifi calling is turned on and I'm connected, it won't make calls out. If I'm connected to WiFi and turn off wifi calling it works fine. Haven't tried a factory reset yet but we'll see.
Click to expand...
Click to collapse
FYI factory reset didn't help me at all
Great. We can always try again after an RUU is available
Spoke to a Verizon rep online and they have not received any other reports of the wifi calling issue. Is anyone else experiencing issues with the play store and Google Assistant? Probably not related to the update but just wanted to ask.
kperk said:
Same here. After upgrading to Nougat on stock HTC 10 Verizon variant, when selecting the "Phone" icon from the app drawer it would say "Operation denied". Open up the all apps icon on the home screen. Select Phone icon and drag to the home screen and replace the old icon. You can now open the phone dialer. Hope this helps you too.
Click to expand...
Click to collapse
While connected it an active wifi network you can;t dial out with wifi calling enabled. Not a phone icon issue on this one. I reported to verizon and they are sending a new phone
drewcam888 said:
While connected it an active wifi network you can;t dial out with wifi calling enabled. Not a phone icon issue on this one. I reported to verizon and they are sending a new phone
Click to expand...
Click to collapse
Wi-Fi calling has never been a problem , I always have it enabled. Can dial out just fine on or off Wi-Fi network or 4G.
In response to the "OP" who also could not use his "stock dialer" same as me.
By going to the "all installed apps" and selecting the dialer icon you are using the stock dialer version 8.10.878172 thereby replacing the "leftover" Version 7 Marshmallow dialer. Thats why it would say "operation denied" when using the "old" dialer icon.
Again, this solved my problem. Without having to fatory reset. Nothing to do with Wi-Fi calling in this instance.
google services not updating
I have been having intermittent issues on startup with Gmail not being able to retrieve email or updating, and Play Store also not working. Some days there are no problems, and others nothing works. I have the HTC 10 Verizon phone.
So I did more investigation on my wifi calling issue. For the people people that said wifi calling works after the update. Under the roaming preferences do you have it set to prefer wifi or cellular. If i have wifi selected no outgoing calls can be made if you are connected to a wifi network.

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