S7 Edge & HD Voice, does yours work? - Sprint Samsung Galaxy S7 Edge Questions & Answers

I only had my s7 edge for about a week but my HD voice doesn't work at all oddly.
My s5 it replaced worked fine. The people I talk to can call others and HD shows but me it doesn't nor does mine.
I just not sure if that big update broke it maybe or something else so wanted to see if others are working?
I don't have a sprint store near I can go play with them at :/

bryanu said:
I only had my s7 edge for about a week but my HD voice doesn't work at all oddly.
My s5 it replaced worked fine. The people I talk to can call others and HD shows but me it doesn't nor does mine.
I just not sure if that big update broke it maybe or something else so wanted to see if others are working?
I don't have a sprint store near I can go play with them at :/
Click to expand...
Click to collapse
U talking about calls to sprint to sprint carries? Or any carrier calls? Because my HD works with only sprint carriers
Sent from my SM-G935P using XDA Free mobile app

Son Rise said:
U talking about calls to sprint to sprint carries? Or any carrier calls? Because my HD works with only sprint carriers
Sent from my SM-G935P using XDA Free mobile app
Click to expand...
Click to collapse
Talking Sprint to Sprint. So your S7 Edge running latest update, the HD is working on?
Do you know what model phones you've talked to on the other end?
I'm calling someone with an LG G5. They can call someone else with an LG G5 and it works but talking to me it doesn't.
Not sure if it's some device compatibility issue (which would be new), my phone, my account or what.
My S5 never had issues so trying to figure out what the deal is.
I even traveled to a different part of town to get on another tower to test, still no joy on S7 Edge

Amazes me that all the S7 owners and no one could check this :/
I bet if this was about root people would be all over it lol.
That said, solved the problem.
It is related to WiFi calling. Turning it off alone isn't enough to enable HD (despite on older phones just turning off WiFi calling it worked fine.).
On this phone you have to actually turn it on and go in and "deactivate" it which also unprovisions the account. After that HD started working again.
I personally consider this a SW bug but who knows. I also think it's dumb they can't do HD while on a wifi call. It has tons more BW available yet you can't do an better codec?? Every other provider only gives you HD when you doing VOIP but sprint takes it away lol.

This may be old news too, but Google Voice cannot be activated either for HD voice to work. That said, I haven't had it work for me yet either on the S7 Edge, and I don't have Google Voice anymore.

bryanu said:
Amazes me that all the S7 owners and no one could check this :/
I bet if this was about root people would be all over it lol.
That said, solved the problem.
It is related to WiFi calling. Turning it off alone isn't enough to enable HD (despite on older phones just turning off WiFi calling it worked fine.).
On this phone you have to actually turn it on and go in and "deactivate" it which also unprovisions the account. After that HD started working again.
I personally consider this a SW bug but who knows. I also think it's dumb they can't do HD while on a wifi call. It has tons more BW available yet you can't do an better codec?? Every other provider only gives you HD when you doing VOIP but sprint takes it away lol.
Click to expand...
Click to collapse
Good call on this. I finally was able to get it to work by finding the "deactivate" option. Thanks a bunch.

sarfdawg said:
Good call on this. I finally was able to get it to work by finding the "deactivate" option. Thanks a bunch.
Click to expand...
Click to collapse
Where did you find that?
Sent from my SM-G935P using Tapatalk

In WiFi calling, turn it on. Menu drop-down in upper corner has it. Follow the prompts.

LeftyGR said:
In WiFi calling, turn it on. Menu drop-down in upper corner has it. Follow the prompts.
Click to expand...
Click to collapse
Oh I've done that still no HD not sure why
Sent from my SM-G935P using Tapatalk

I still can't get HD Voice calls to initiate unless I am using Wi-Fi calling. Anyone else having this issue?

Now that you mention it, my HD voice hasn't been working either. I did deactivate it, I didn't really use it anyway and did a radio reset. Will have to test again see if it works. I haven't tried a call since deactivation of it yet

In this context (Sprint) what's the difference between HD calling & WiFi calling? I'd naively assumed they were one and the same...
Sent from my SM-G935P using XDA-Developers mobile app

HD voice is a higher quality call. It sounds much better and filters out background noise. WiFi calling is a way for your phone to use your wifi network to make phone calls. WiFi calling simply replaces the network with wifi and can be used for standard calls or HD voice calls.
My problem is that hd voice calls never seem to work unless I'm on wifi calling.

Me too en4cer, that's why I thought they were the same thing... The "HD" icon only shows up when Wifi calling is turned on. In what other situations *should* it show up? Sprint to Sprint calls over mobile network? Other carriers? Depending on the other party's phone & coverage at the time of the call?
Sent from my SM-G935P using XDA-Developers mobile app

trmitche2 said:
Me too en4cer, that's why I thought they were the same thing... The "HD" icon only shows up when Wifi calling is turned on. In what other situations *should* it show up? Sprint to Sprint calls over mobile network? Other carriers? Depending on the other party's phone & coverage at the time of the call?
Sent from my SM-G935P using XDA-Developers mobile app
Click to expand...
Click to collapse
Yes, it *should work when making Sprint to Sprint calls and both callers are in LTE coverage. It's not a WiFi feature, it's a Sprint network feature that also works on WiFi calling. I have not been able to get a single call to go to HD VOICE while on the LTE network. Frustrating!

This is so dumb

Sprint has issues provisioning the S7, so much like the iPhone, if you enable Wifi Calling, You can not currently use HD Calling. This also means you can not use Push To Talk.

My HD Voice has been working fine between to other Sprint callers that support it. I disabled wi-fi calling service, I don't really use it anyway. Also LTE coverage doesn't matter, none of Sprint's calls are routed over LTE yet, even HD voice uses CDMA network.

Related

Bounty for Wifi Calling ??

How can we get this badboy working with wifi calling, im well aware of tmobiles IMS service and how difficult it will be ( nothings impossible with XDA ) to get Tmobiles wifi calling working on this phone .. but im sure that some people like myself really depend on it !! Socal area sucks Id be willing to put 30$ towards the bounty to get this started .. anyone else interested ?
Try putting it in 2g mode for better signal
Sent from my Galaxy Nexus using Tapatalk 2
ac3theone said:
Try putting it in 2g mode for better signal
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
It doesnt make a difference, and its a known issue in this area that all the carriers suck
alleyezondisromo said:
It doesnt make a difference, and its a known issue in this area that all the carriers suck
Click to expand...
Click to collapse
I too would be willing to donate to this cause. However, I've been testing with GrooveIP over Wifi, and it works extremely well. Call quality is excellent and you can use it for incoming and outgoing calls without using your plan minutes. I'm using the $5 pro version which integrates with the native dialer, so you makes calls just like you would normally. I know this isn't the same thing as T-Mobile's Wifi calling, but it's a good solution nonetheless.
Best chances of it happening will be when opitmus g with JB is released by T-Mobile. Need system dump with rils, maybe some libs and maybe an apk will be in there. That's what we had to do with the G2 and many older devices when ICS came out. But might be a few months before u see anything. I heard rumors T-Mobile are setting up SIP support but its just rumors
I second the endorsement of GrooVe IP. I don't have my N4 yet (caught in Play Store limbo, like so many others), but in anticipation I've been testing GrooVe IP lightly on my LG G2x and have found it to be very good, with audio quality noticeably better than wifi calling.
sipdroid with a free pbxes account. disable all codecs except speex. excellent.
I really wish google would improve the native sip client...
i'm in for $30 for nexus 4 wifi calling. a lack of wifi calling is only thing holding me back from getting a nexus 4. I have zero tmobile signal inside my house.. (okay, a little at one corner, but not where my home office is.. )
I'd love to get a nexus 4.. but only if it has wifi calling.. even if it is a terrible cm7/gb2.3 hack to get it working.. Obviously, IMS calling would be best.. but as long as it works..
I use groove Ip for my wifi calling. I fwd all my calls to my phone anyway since google voice is my main number, when I get home and connect wifi, groove IP takes over and I receive calls on my phone anyway.
I haven't had any issues using this method on the nexus 4.
dellenrules said:
I use groove Ip for my wifi calling. I fwd all my calls to my phone anyway since google voice is my main number, when I get home and connect wifi, groove IP takes over and I receive calls on my phone anyway.
I haven't had any issues using this method on the nexus 4.
Click to expand...
Click to collapse
Using your Nexus 4 for wifi calling with Groove ip do the people ever mention echo or dropped words? I ask that because using my tablet for such calls I can hear a little of both. I have fixed some of it via settings for Groove ip but it is still there some and I was wondering if it worked better with the phone?
It might be possible if the T-Mobile version of the LG Optimus phones with the same hardware have it. Assuming someone can hack it together, and the differences in OS aren't a show stopper.
donec said:
Using your Nexus 4 for wifi calling with Groove ip do the people ever mention echo or dropped words? I ask that because using my tablet for such calls I can hear a little of both. I have fixed some of it via settings for Groove ip but it is still there some and I was wondering if it worked better with the phone?
Click to expand...
Click to collapse
My testing has mostly been by calling my other voicemail line and listening to the recording, so it's only been short segments, but I haven't detected any echoes or dropouts so far.
I've made hour long calls to landline and mobiles with absolutely no drops or issues. In fact the quality is better than what I experienced on vzw. I would say it is on par with my FiOS landline phone. It will of course depend on the quality of your WiFi connection, particularly jitter and latency.
Sent from my Nexus 4 using Tapatalk 2
arvonn said:
i'm in for $30 for nexus 4 wifi calling. a lack of wifi calling is only thing holding me back from getting a nexus 4. I have zero tmobile signal inside my house.. (okay, a little at one corner, but not where my home office is.. )
I'd love to get a nexus 4.. but only if it has wifi calling.. even if it is a terrible cm7/gb2.3 hack to get it working.. Obviously, IMS calling would be best.. but as long as it works..
Click to expand...
Click to collapse
try giving T-mobile a call, they might give you a cell booster
donec said:
Using your Nexus 4 for wifi calling with Groove ip do the people ever mention echo or dropped words? I ask that because using my tablet for such calls I can hear a little of both. I have fixed some of it via settings for Groove ip but it is still there some and I was wondering if it worked better with the phone?
Click to expand...
Click to collapse
I had echoing when I first used it, but solved it by enabling the basic echo canceller. It send a beep when the call connects then auto magically adjust the device for echoes.
Haven't had a problem since.
dellenrules said:
I had echoing when I first used it, but solved it by enabling the basic echo canceller. It send a beep when the call connects then auto magically adjust the device for echoes.
Haven't had a problem since.
Click to expand...
Click to collapse
Yes, I forgot to mention that I had enabled the basic echo canceling as well. Seems to work fine in my testing.
wmm said:
Yes, I forgot to mention that I had enabled the basic echo canceling as well. Seems to work fine in my testing.
Click to expand...
Click to collapse
I didn't realize google voice costs $20 to port my number to them. PLus the $5 for GrooVe IP, I'm going to be into this for $25, but at least I should be able to use my phone in my house again.
Has anyone tried Bobsled for this?
u are not alone in this hunt... good news is... 2013 is a good year for voip.
so first off all let me just tell u, ive been hunting for a good FREE VOIP, 4 wayyy to frigging long.
but i have finally got the perfect COMBO of apps that get the job done, and might i add quite well too!
first go set up ur google voice account and get u a free number....
download google voice.... pray ur phone has had service at one point or another....and google acceepts ur phone to allow u to use google voice (google voice is a pain in the ass to get it to register sometimes)...for some reason they want only people with active service to use their service... which makes no sense at all.....but... sometimes those free texting apps that give u 10 FREE minutes calling will do it....
then go download gv+ or mo+ (same friggin thing_ same devoloper) - seems like when one is acting up i can uninstall it and download the other and it will work perfectly for about 2 months then i gota switch back to the other again... its odd...
but i can call anywhere in america for free.... no questions asked... as long as i download voice and install it also. idk
i actually use voice for all my texting and then when i wana call sum1 then i use the mo+ app. and it works flawlessly. no weird numbers, no grainy calls, no echo... its wonderful!

Whose up for enabling WiFi Calling?

Sprint released an update yesterday for their S5's which enables WiFi calling. That got me thinking and after poking around in settings.db to see if the toggle existed in our notification panel, i found it is - "WifiCalling". Im wondering if anyone is up to digging into the code of the Sprint phone and seeing if it could be modified to work on the VZW.
Forgive the improper use of "Whose" in the title, it should be "Who's"
ArmedCitySlicker said:
Sprint released an update yesterday for their S5's which enables WiFi calling. That got me thinking and after poking around in settings.db to see if the toggle existed in our notification panel, i found it is - "WifiCalling". Im wondering if anyone is up to digging into the code of the Sprint phone and seeing if it could be modified to work on the VZW.
Click to expand...
Click to collapse
im sure those without unlimited minutes might benefit from this
Sent from my SM-G900V using XDA Premium HD app
I know I'd benefit. I still have old plan with unlimited data. I don't talk on the phone much, but I'd still like to have it
Sent from my SM-G900V using XDA Free mobile app
I have a feeling some of this will be server-side reliant and we won't be able to use it until Verizon says so.
Is this the same as ASOP VoIP account in dialer?
Id like to to add my SIP account to my phone, which is in stock CM11 Dialer
elliwigy said:
im sure those without unlimited minutes might benefit from this.
Click to expand...
Click to collapse
Those who find themselves in areas with weak cellular reception would as well.
joderme said:
I have a feeling some of this will be server-side reliant and we won't be able to use it until Verizon says so.
Click to expand...
Click to collapse
Correct. WiFi calling isn't something we could simply activate on our phones. Verizon has to support it in order for the calls/texts to be properly routed, and as far as I know they don't (outside of using a network extender).
The Verizon messages app supports texts over wifi so this feature must already be partially enabled
Sent from my SM-G900V using Tapatalk
joshua.justice said:
The Verizon messages app supports texts over wifi so this feature must already be partially enabled
Sent from my SM-G900V using Tapatalk
Click to expand...
Click to collapse
I use Google Voice, paired with a free pbxes.org account and Sipdroid on my phone. Calls work just fine this way using my google voice line. Incoming and outgoing. It's like having a second line that just uses data. Sipdroid allows me to specify usage by placing a + in front of the phone number. This prevents me from needing to switch back and forth between default dialers or wait for it to prompt me, which messes up handsfree calling in the car.

Calling fix for verizon (I can make calls again)

BLUF:
If your Verizon account does NOT have HD Voice enabled and the essential phone has "Enhanced 4G LTE Mode" enabled (which is a default setting) you may not be able to make/receive phone calls.
I had an older phone running a lineage fork that did NOT support HD Voice. For whatever reason that also means it isn't enabled on my Verizon account. It doesn't cost anything extra and isn't plan specific but until you enable on a phone (says VZW Tech) the setting stays off.
When I put my SIM into the new Essential phone I could make calls but it would NOT find a new tower. IF i was driving any distance I had to reboot the phone completely to get data or make calls.
As of a few days ago my data was always working (LTE+) but suddenly I could not make or receive any calls. Again, texting, internet, etc. was fine. (yes wifi was off to test this =)
I was on with VZW support trying to fix this when my essential trouble ticket was answered with:
Given that you are getting the LTE+ icon already, can you try this step and see if it helps:
Go to Settings -> More -> Cellular Networks
Disable "Enhanced 4G LTE Mode"
Make a phone call
Return to the Settings menu and re-enable Enhanced 4G LTE Mode
Click to expand...
Click to collapse
VZW said give it a try lets see. With it "off" I could suddenly make calls. With it back on I couldn't again.
VZW said I bet that's what we call "HD Voice" and I see its not enabled on your phone. He enabled it. I rebooted. Everything works again with that setting on or off.
I emailed this back to essential just to let them know what I did with VZW and got reply:
My understanding was "HD voice" was enabled on all smartphone accounts with Verizon, but I will add that as a step to check in the future.
Click to expand...
Click to collapse
I've been troubleshooting this with VZW and Essential for a while so very happy to find fix. I also went out and got a brand new SIM but that also didn't help. Both new and old sim worked in old phone fine but in essential no luck.
I had at first though unlocking bootloader / rooting had done something . I wiped and reflashed this thing 4 times yesterday trying different things to no avail.
I know some other Verizon uses were having weird issues so wanted to share.
I'll prolly never get so lucky with tech support synergy again in my life... but at least this one time they were quickly helpful.
MODs: If this should be in "guides" instead please move or I can repost
-dt
@DHO
Sent from my PH-1 using Tapatalk
Funny.. i just enabled hd voice before switching to this phone.... Glad i did
Sent from my PH-1 using Tapatalk
rignfool said:
@DHO
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
Thanks for the tag, but unfortunately that didn't do it

Samsung S8 Active on Sprint

Hello, I bought my wife and daughter the S8 Active for Christmas, upgrading them from the Galaxy S6 . Since using the new phones the call quality is horrible. Constant dropping calls, sound quality cutting in and out with voices sounding robotic. Never had these issues with the S6. This all happens in areas that should have no issues with service. Tried all the basics, updating PRL and profile, tried different carrier options. Tried a factory reset just to mark that off the list. I've been going back an forth with Sprint tech support with no progress. I've been searching around online and these forums (great info here) but I haven't found anything to help. Anyone heard or had issues like this?
The phone(s) are both stock, no root or unlocks.
I should note that the only time the phone does not have an issue with call quality is when it is connected to WiFi using WiFi calling.
Thank you
Did you try toggling HD Voice off and on to see if it made any difference?
Sent from my SAMSUNG-SM-G890A using Tapatalk
If that is the same as the LTE enhanced voice then yes. If it's different I haven't seen it but will check.
TyGeR_STD said:
If that is the same as the LTE enhanced voice then yes. If it's different I haven't seen it but will check.
Click to expand...
Click to collapse
I'm on AT&T, but I'm pretty sure thats what Sprint calls it. On both my S6 Active and S8 I had to disable it and the dropped calls ceased and the call quality improved. It seems you've checked everything else (factory reset, clearing cache partition, etc.) so if this doesn't work, I would exchange, maybe for a different phone that would work better in your area. I don't use WiFi calling because it has an echo effect and can also result in dropped calls (at least in my area on AT&T). Good luck and let us know how you make out.
Sent from my SM-G950U using Tapatalk

Phone no longer ringing when the network is 4G LTE

Using the phones on Sprint.
Since three weeks or so, while on LTE, the incoming voice calls are going directly to voice mail.
Sprint looked at it and changed the Network to 3G and now getting a ring for the incoming calls.
Basically, I am forced to run the phones on 3G service.
Need to go to a service center (which is very far for me) to have the phone looked at.
Anyone facing similar issue?
PS: 2 of the 3 PH-1 phones I have, are having the issue.
Tom23824 said:
Using the phones on Sprint.
Since three weeks or so, while on LTE, the incoming voice calls are going directly to voice mail.
Sprint looked at it and changed the Network to 3G and now getting a ring for the incoming calls.
Basically, I am forced to run the phones on 3G service.
Need to go to a service center (which is very far for me) to have the phone looked at.
Anyone facing similar issue?
PS: 2 of the 3 PH-1 phones I have, are having the issue.
Click to expand...
Click to collapse
Google have updated the dialer recently several times, could it be a bug that shows on Sprint, or do you have spam settings on, which I know has caught other people out. Check/play with spam settings in her dialer app.
(other areas I might check (if not dialer or network). I assume all phones were working before correctly, right? Are they different sims or the same sim in different phones? New sims, ie not old one you have cut down hat are old spec. Do lte settings match on different phones?)
Tom23824 said:
Using the phones on Sprint.
Since three weeks or so, while on LTE, the incoming voice calls are going directly to voice mail.
Sprint looked at it and changed the Network to 3G and now getting a ring for the incoming calls.
Basically, I am forced to run the phones on 3G service.
Need to go to a service center (which is very far for me) to have the phone looked at.
Anyone facing similar issue?
PS: 2 of the 3 PH-1 phones I have, are having the issue.
Click to expand...
Click to collapse
Same issue. Did you get it fixed?
I also have this problem on Sprint.
Sometimes restarting the phone fixes the issue, sometimes it doesn't.
Between this and no longer being able to use Google Voice without using a separate number, I think it's time for me to bail on Sprint.
My wife had this issue a bit back. Only happened when the phone was using VoLTE (verified by a debug menu, *#*#4636#*#*, showing both voice/text and data marked as LTE).
Fix was to disable the Enhanced 4G LTE communications option, which forced the phone too fallback to nonVoLTE while still using LTE for data. Again confirmed using the phone information menu which showed voice as 1xRTT and data as LTE.
Hope this help and that we can get a better fix soon.
serenesilence said:
My wife had this issue a bit back. Only happened when the phone was using VoLTE (verified by a debug menu, *#*#4636#*#*, showing both voice/text and data marked as LTE).
Fix was to disable the Enhanced 4G LTE communications option, which forced the phone too fallback to nonVoLTE while still using LTE for data. Again confirmed using the phone information menu which showed voice as 1xRTT and data as LTE.
Hope this help and that we can get a better fix soon.
Click to expand...
Click to collapse
Has this fix worked for anyone?
jhill110 said:
Has this fix worked for anyone?
Click to expand...
Click to collapse
Dude... His post says this fix worked for him... And it has worked for others...
Sent from my PH-1 using Tapatalk
rignfool said:
Dude... His post says this fix worked for him... And it has worked for others...
Click to expand...
Click to collapse
Didn't work for me.
I turned off the advanced and re provisioned everything is good.
You are the type that likes to belittle people.... Thanks for your non help post.
jhill110 said:
Didn't work for me.
I turned off the advanced and re provisioned everything is good.
You are the type that likes to belittle people.... Thanks for your non help post.
Click to expand...
Click to collapse
Any time...
I love sharing my time with ungrateful idiots that can't bother to read or need the red carpet rolled out for them...
Good luck with your device... Hope you drop it in the river
Sent from my PH-1 using Tapatalk
rignfool said:
Any time...
I love sharing my time with ungrateful idiots that can't bother to read or need the red carpet rolled out for them...
Good luck with your device... Hope you drop it in the river
Click to expand...
Click to collapse
Frustrating isn't it.
autosurgeon said:
Frustrating isn't it.
Click to expand...
Click to collapse
Nah...
I just wish him ill and send him on his way...
Maybe he will learn to read... And realize his device is no more valuable than anyone else's...
But probably not...
Google Voice Essential Phone NO Ring Ring Fix
jhill110 said:
Didn't work for me.
I turned off the advanced and re provisioned everything is good.
Click to expand...
Click to collapse
Didn't work for me either but I figured it out... what I had to do is change a setting under Google Voice in Settings under the tab CALLS change to "Use carrier only" and I did have to turn VoLTE off. I left the Preferred network type as LTE. Phone is working well now, with T-mobile and Google Voice I have been testing it all morning.
:highfive:

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