Phone no longer ringing when the network is 4G LTE - Essential Phone Questions & Answers

Using the phones on Sprint.
Since three weeks or so, while on LTE, the incoming voice calls are going directly to voice mail.
Sprint looked at it and changed the Network to 3G and now getting a ring for the incoming calls.
Basically, I am forced to run the phones on 3G service.
Need to go to a service center (which is very far for me) to have the phone looked at.
Anyone facing similar issue?
PS: 2 of the 3 PH-1 phones I have, are having the issue.

Tom23824 said:
Using the phones on Sprint.
Since three weeks or so, while on LTE, the incoming voice calls are going directly to voice mail.
Sprint looked at it and changed the Network to 3G and now getting a ring for the incoming calls.
Basically, I am forced to run the phones on 3G service.
Need to go to a service center (which is very far for me) to have the phone looked at.
Anyone facing similar issue?
PS: 2 of the 3 PH-1 phones I have, are having the issue.
Click to expand...
Click to collapse
Google have updated the dialer recently several times, could it be a bug that shows on Sprint, or do you have spam settings on, which I know has caught other people out. Check/play with spam settings in her dialer app.
(other areas I might check (if not dialer or network). I assume all phones were working before correctly, right? Are they different sims or the same sim in different phones? New sims, ie not old one you have cut down hat are old spec. Do lte settings match on different phones?)

Tom23824 said:
Using the phones on Sprint.
Since three weeks or so, while on LTE, the incoming voice calls are going directly to voice mail.
Sprint looked at it and changed the Network to 3G and now getting a ring for the incoming calls.
Basically, I am forced to run the phones on 3G service.
Need to go to a service center (which is very far for me) to have the phone looked at.
Anyone facing similar issue?
PS: 2 of the 3 PH-1 phones I have, are having the issue.
Click to expand...
Click to collapse
Same issue. Did you get it fixed?

I also have this problem on Sprint.
Sometimes restarting the phone fixes the issue, sometimes it doesn't.
Between this and no longer being able to use Google Voice without using a separate number, I think it's time for me to bail on Sprint.

My wife had this issue a bit back. Only happened when the phone was using VoLTE (verified by a debug menu, *#*#4636#*#*, showing both voice/text and data marked as LTE).
Fix was to disable the Enhanced 4G LTE communications option, which forced the phone too fallback to nonVoLTE while still using LTE for data. Again confirmed using the phone information menu which showed voice as 1xRTT and data as LTE.
Hope this help and that we can get a better fix soon.

serenesilence said:
My wife had this issue a bit back. Only happened when the phone was using VoLTE (verified by a debug menu, *#*#4636#*#*, showing both voice/text and data marked as LTE).
Fix was to disable the Enhanced 4G LTE communications option, which forced the phone too fallback to nonVoLTE while still using LTE for data. Again confirmed using the phone information menu which showed voice as 1xRTT and data as LTE.
Hope this help and that we can get a better fix soon.
Click to expand...
Click to collapse
Has this fix worked for anyone?

jhill110 said:
Has this fix worked for anyone?
Click to expand...
Click to collapse
Dude... His post says this fix worked for him... And it has worked for others...
Sent from my PH-1 using Tapatalk

rignfool said:
Dude... His post says this fix worked for him... And it has worked for others...
Click to expand...
Click to collapse
Didn't work for me.
I turned off the advanced and re provisioned everything is good.
You are the type that likes to belittle people.... Thanks for your non help post.

jhill110 said:
Didn't work for me.
I turned off the advanced and re provisioned everything is good.
You are the type that likes to belittle people.... Thanks for your non help post.
Click to expand...
Click to collapse
Any time...
I love sharing my time with ungrateful idiots that can't bother to read or need the red carpet rolled out for them...
Good luck with your device... Hope you drop it in the river
Sent from my PH-1 using Tapatalk

rignfool said:
Any time...
I love sharing my time with ungrateful idiots that can't bother to read or need the red carpet rolled out for them...
Good luck with your device... Hope you drop it in the river
Click to expand...
Click to collapse
Frustrating isn't it.

autosurgeon said:
Frustrating isn't it.
Click to expand...
Click to collapse
Nah...
I just wish him ill and send him on his way...
Maybe he will learn to read... And realize his device is no more valuable than anyone else's...
But probably not...

Google Voice Essential Phone NO Ring Ring Fix
jhill110 said:
Didn't work for me.
I turned off the advanced and re provisioned everything is good.
Click to expand...
Click to collapse
Didn't work for me either but I figured it out... what I had to do is change a setting under Google Voice in Settings under the tab CALLS change to "Use carrier only" and I did have to turn VoLTE off. I left the Preferred network type as LTE. Phone is working well now, with T-mobile and Google Voice I have been testing it all morning.
:highfive:

Related

well now I have to get a new phone

all of a sudden today I cant recive calls or text messages. I RUU'd and still nothing so now I have to get a new one. this really kinda sucks
Just a thought, are you selecting EVDO Only? If so i had the same issue. The phone would not receive calls or text, must select hybrid and all is well.
washjayb said:
Just a thought, are you selecting EVDO Only? If so i had the same issue. The phone would not receive calls or text, must select hybrid and all is well.
Click to expand...
Click to collapse
OMG dude thank you so much yes I did have it EVDO only I changed while I was at work becuse it kept going into data rome and completely forgot about it
thank you so much
No problem. I replaced two Hero's behind that and tech support could not figure it out.
wtphoto said:
OMG dude thank you so much yes I did have it EVDO only I changed while I was at work becuse it kept going into data rome and completely forgot about it
thank you so much
Click to expand...
Click to collapse
You can turn off data roaming if that's. What you're trying to avoid.
im having same problem, will see if the hybrid helps...
Just switched and now am able to receive calls, before on edvo it only received calls when i was in a call...sweet scared me for a min, was about to drive to store and complain .... also does sprint know about this??
DiMa1720 said:
im having same problem, will see if the hybrid helps...
Just switched and now am able to receive calls, before on edvo it only received calls when i was in a call...sweet scared me for a min, was about to drive to store and complain .... also does sprint know about this??
Click to expand...
Click to collapse
Sprint uses EVDO for data, and the 1X network for calls and texts. So if you're forcing EVDO, you're stopping your phone from switching to 1X, and therefore can't receive calls or texts. Yeah, I'd say Sprint knows, they built their network that way on purpose.
abcdfv said:
Yeah, I'd say Sprint knows, they built their network that way on purpose.
Click to expand...
Click to collapse
why? of what advantage is that to them?
I too have been afflicted by this issue with my fiddleitus problem
obededom said:
why? of what advantage is that to them?
Click to expand...
Click to collapse
Cuts down on Network traffic and not to mention if you start a call on EVDO and drop the signal to 1x, you drop the call. so for fewer "dropped calls" they force you on 1x where coverage is much greater than evdo.
Iphone still has this issue where AT&T allows calls over 3g. Theres 500 thousand apps that turn off EVDO on an iphone durring a call. There may even be a few for Android.
abcdfv said:
Sprint uses EVDO for data, and the 1X network for calls and texts. So if you're forcing EVDO, you're stopping your phone from switching to 1X, and therefore can't receive calls or texts. Yeah, I'd say Sprint knows, they built their network that way on purpose.
Click to expand...
Click to collapse
Its not that Sprint built their network that way. Its that CDMA technology, is built THAT way. Its a difference between GSM and CDMA. That's why ATT and T-mobile can use data while talking while neither Verzion Sprint can't...
GSM has voice and data fully digital.
CDMA has digital data and analog (1x) voice.
Maybe I can get my gfs hero warranty'd out for this. All the paint chipped off her red button and they wouldn't get her a new one. I bet not getting calls would do the trick...
thedudejdog said:
Maybe I can get my gfs hero warranty'd out for this. All the paint chipped off her red button and they wouldn't get her a new one. I bet not getting calls would do the trick...
Click to expand...
Click to collapse
That's happening to my hero :/
Sprint doesn't know about this apparently becuase before I started this thread I was on the phone with "advanced" tech support for an hour and they never mentioned to check that setting.
I just today had bestbuy replace my phone for the paint peeling on the end button. It seems like it is a common flaw with these phones. However I was under my 30 days.
I can not get them to warranty the paint peeling on mine either. Any ideas how to get them to replace it?
washjayb said:
Just a thought, are you selecting EVDO Only? If so i had the same issue. The phone would not receive calls or text, must select hybrid and all is well.
Click to expand...
Click to collapse
animal7296 said:
I can not get them to warranty the paint peeling on mine either. Any ideas how to get them to replace it?
Click to expand...
Click to collapse
do this.
10 char
animal7296 said:
I can not get them to warranty the paint peeling on mine either. Any ideas how to get them to replace it?
Click to expand...
Click to collapse
Flash a gsm radio and give it to a repair center.
Watch while they scratch their heads in confusion. lol
I wouldn't do this unless you had to though seeing as it would deepfry your phone.
To those who searched upon this thread DON'T DO IT...
willowmp said:
Flash a gsm radio and give it to a repair center.
Watch while they scratch their heads in confusion. lol
I wouldn't do this unless you had to though seeing as it would deepfry your phone.
To those who searched upon this thread DON'T DO IT...
Click to expand...
Click to collapse
speaking from experience?
lol

Project Fi After 6.0.1 update cannot make calls on Tmobile but texing and Data work

I have been entering the sprint code every couple hrs to get my calls to work. Project Fi support has no idea why or what is going on. The had me run a bug report. Hopefully that will get this resolved. Any one else on Project Fi having this issue?
Jayson
Still waiting to hear back from Project Fi team. I just spoke with the Nexus support team and was told there is no going back to 6.0 from 6.0.1. The tech I spoke with said that they have logged 7 calls with the same issue me. Mine now makes it 8.
Even though I am a bit frustrated with this issue Google support folks are 1000 times more knowledgeable and easier to work with than Verizon. This company gets how to treat and deal with customers.
Still not working yet. Google is going to give me credit for the inconvenience but I am beginning to lose faith in them getting this resolved. Switches back to T-Mobile and I keep missing calls. Uhhhhg. I really want to stay with Project Fi but I may be forced to look elsewhere for cellular service.
Have you tried *#*#34963#*#* ?
I had a similiar issue to you.
Where I live and where I work I get a stronger signal from Sprint than T-mobile.
After I updated my phone to 6.0.1 I had problems connecting to Sprint's network.
I used the "FI XME" dialer code and that seemed to fix my issue:
*#*#34963#*#*
I found a post in the Nexus 6 forums with the Project Fi dialer codes:
http://forum.xda-developers.com/nexus-6/general/project-fi-fi-dialer-codes-to-force-t3132393
Another reference for the Project Fi dialer codes:
https://productforums.google.com/forum/#!topic/project-fi/IkOy8ZGNyPk
Hope this helps.
I'm not on FI, got the sim card just haven't switched yet lol. Ummmmmm see my thread my phone is getting horrid LTE speeds, I put in a ticket. And I'm on T-Mobile this is crazy
Sent from my Nexus 6P using Tapatalk
Tried all the codes. Hopefully Google Tech support will have an answer soon.
jaysong said:
Tried all the codes. Hopefully Google Tech support will have an answer soon.
Click to expand...
Click to collapse
Does T-mobile service work where you are, did you have it before?
Yes. T mobile is strongest signal where I am . Worked great until the update.
Look up it may be related to this: http://forum.xda-developers.com/nexus-6p/help/lte-issues-6-0-1-radio-canadian-carriers-t3267270
Here's the google issue: https://code.google.com/p/android/i...tars Reporter Opened&groupby=&sort=&id=197102
jaysong said:
Yes. T mobile is strongest signal where I am . Worked great until the update.
Click to expand...
Click to collapse
Ah yes then that's a problem, the Google update to 6.0.1 has caused all kinds of radio problems so let's hope they fix it quickly.
My issue seems a different. The Data and texting works fine on WiFI only, Sprint and T-Mobile. The issue is calling in and out on T-Mobile. Instant failure.
I'm having the same problem but I think it only happens when the phone connects to band 12 LTE on T-mobile. It seems that VoLTE isn't working properly. Can you check what T-mobile band you are on using this app:
https://play.google.com/store/apps/details?id=com.blueline.signalchecklite
Says Provider: T-Mobile B4
I'm having the issue where my data speeds suck. Since update
Sent from my Nexus 6P using Tapatalk
Possible fix
Hey jaysong try dialing *#*#info#*#* enter phone information the upper right corner tap the 3 dots select the band and then select USA band. Once i did that my t-mobile calls starting working. Please let me know if this works for you.
toves75 said:
Hey jaysong try dialing *#*#info#*#* enter phone information the upper right corner tap the 3 dots select the band and then select USA band. Once i did that my t-mobile calls starting working. Please let me know if this works for you.
Click to expand...
Click to collapse
Be careful! I did this on my last 6P and it completely messed up my radio and prevented me from making calls on Sprint (no it wasn't because of the SIM card as I tried 3 of them) . I had to RMA my device. My advice is not to mess with that menu. I have done it on other devices without issue but it seems as though once selected it cannot be undone.
I just found out yesterday that the engineers have not even looked at my bug reports yet. They were sent to them yesterday from what I was told. They also had me order a new sim card as well to rule that out. The support or lack there of up to yesterday has be ridiculously unacceptable. I get the feeling that they are just trying to pacify me and not doing anything in hopes that a new release will come out an magically fix this issue. Very frustrating.
Problem Fixed. After dealing with this for several days I asked a supervisor how long was acceptable to leave a customer with an open issue affecting cellular service and to be missing calls. He provided me a RMA and a new phone was sent. All seems to be work with the New replacement phone they sent.
bigdave79 said:
Be careful! I did this on my last 6P and it completely messed up my radio and prevented me from making calls on Sprint (no it wasn't because of the SIM card as I tried 3 of them) . I had to RMA my device. My advice is not to mess with that menu. I have done it on other devices without issue but it seems as though once selected it cannot be undone.
Click to expand...
Click to collapse
Yes be very careful in that menu. I was just looking at the menu and my finger some how hit a different band. Took me about 4 hours to figure out how to fix it. There are some tuts here on that issue that will help. Also there's a way to get the international bands to show up

So, I called 911 today...

... To report an accident that thankfully I was fortunate enough not to be part of. After I hung up with the state police, I noticed this notification.
Larzzzz82 said:
... To report an accident that thankfully I was fortunate enough not to be part of. After I hung up with the state police, I noticed this notification.
Click to expand...
Click to collapse
Did you long hold the notification to find out what app is putting it there?
i am pretty sure this is built into android for years. iphones do ths ame thing. it disables yoru data to ensure that 911 can call you back if needed so that there is a definite cellular connection
joshtb86 said:
i am pretty sure this is built into android for years. iphones do ths ame thing. it disables yoru data to ensure that 911 can call you back if needed so that there is a definite cellular connection
Click to expand...
Click to collapse
Odd I use it a few times a month and have never seen it. but then it doesnt matter. All I have to do is move away from the window and they cant call back anyway lol
Wellesley MA?
Sent from my Nexus 6 using Tapatalk
I've had that happen on my RAZR HD MAXX, too.
very usefule function.
that's normal
joshtb86 said:
i am pretty sure this is built into android for years. iphones do ths ame thing. it disables yoru data to ensure that 911 can call you back if needed so that there is a definite cellular connection
Click to expand...
Click to collapse
That makes no sense at all.
doitright said:
That makes no sense at all.
Click to expand...
Click to collapse
For once we agree on something. IT didnt make since to me either. Data signal would not interfere with a cell call
zelendel said:
For once we agree on something. IT didnt make since to me either. Data signal would not interfere with a cell call
Click to expand...
Click to collapse
Except it would if you were using a CDMA carrier. I know it said LTE on the Screenshot but if the Fallback is CDMA then it needs to disable the Data function to insure calls can be sent and received. GSM/WCDMA it doesn't apply. I think it is just turned on all phones by default just to make sure.
Ohgami_Ichiro said:
Except it would if you were using a CDMA carrier. I know it said LTE on the Screenshot but if the Fallback is CDMA then it needs to disable the Data function to insure calls can be sent and received. GSM/WCDMA it doesn't apply. I think it is just turned on all phones by default just to make sure.
Click to expand...
Click to collapse
Not so sure about that as like I said I have never seen this and I have to use 911 at least a few times a month.
It does make sense for several reasons. I actually work in emergency services. It puts your phone into an enhanced 911 mode where 911 dispatchers can GPS locate you. They also disable data because remember when you couldn't have data and voice at the same time? This is to ensure they can call you back. Google it if you don't believe me.
joshtb86 said:
It does make sense for several reasons. I actually work in emergency services. It puts your phone into an enhanced 911 mode where 911 dispatchers can GPS locate you. They also disable data because remember when you couldn't have data and voice at the same time? This is to ensure they can call you back. Google it if you don't believe me.
Click to expand...
Click to collapse
It's never been an issue for GSM users, just CDMA. So people who never had Verizon/Sprint have probably never had that issue. No idea about the notification, I've not had to use 911 for a long while now. It does make sense to have that mode though, just to be on the safe side. And if it also allows 911 dispatchers to access your GPS location, it's good that it shows the notification. I don't mind them being able to, but I like to know that it's happening. 5 minutes without data is a small price to pay for that.
joshtb86 said:
It does make sense for several reasons. I actually work in emergency services. It puts your phone into an enhanced 911 mode where 911 dispatchers can GPS locate you. They also disable data because remember when you couldn't have data and voice at the same time? This is to ensure they can call you back. Google it if you don't believe me.
Click to expand...
Click to collapse
Ok that could make since. It would also explain whyt I dont see it as I disable just about everything dealing with emergency broadcasts and anything that requires gps needs a pin code to activate. So they couldnt lock on to it if they wanted to.
Now while this may come in handy in the states it is completely useless elswhere.
Come to think about it. Could also be the custom AOSP based rom that I run that has most of that removed.
rasengan82 said:
Wellesley MA?
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Waltham actually by the Winter St. exit.
zelendel said:
Did you long hold the notification to find out what app is putting it there?
Click to expand...
Click to collapse
I did not. The notification when I powered the display said phone management something or other.
You can click the notification and hit "end now", or at least you can on pure and aosip
joshtb86 said:
It does make sense for several reasons. I actually work in emergency services. It puts your phone into an enhanced 911 mode where 911 dispatchers can GPS locate you. They also disable data because remember when you couldn't have data and voice at the same time? This is to ensure they can call you back. Google it if you don't believe me.
Click to expand...
Click to collapse
I cant have data and voice at the same time true... But if I stream a youtube video is does not stop calls from coming in, even though answering the call does stop the video stream.
Sounds like they are covering the worst case scenario. You could be roaming on a cdma carrier even though your carrier is gsm. If you are on Project FI you could be on either at any given time plus they want to make sure they get a accurate gps location in case you phone in a bomb threat or something.

Calling fix for verizon (I can make calls again)

BLUF:
If your Verizon account does NOT have HD Voice enabled and the essential phone has "Enhanced 4G LTE Mode" enabled (which is a default setting) you may not be able to make/receive phone calls.
I had an older phone running a lineage fork that did NOT support HD Voice. For whatever reason that also means it isn't enabled on my Verizon account. It doesn't cost anything extra and isn't plan specific but until you enable on a phone (says VZW Tech) the setting stays off.
When I put my SIM into the new Essential phone I could make calls but it would NOT find a new tower. IF i was driving any distance I had to reboot the phone completely to get data or make calls.
As of a few days ago my data was always working (LTE+) but suddenly I could not make or receive any calls. Again, texting, internet, etc. was fine. (yes wifi was off to test this =)
I was on with VZW support trying to fix this when my essential trouble ticket was answered with:
Given that you are getting the LTE+ icon already, can you try this step and see if it helps:
Go to Settings -> More -> Cellular Networks
Disable "Enhanced 4G LTE Mode"
Make a phone call
Return to the Settings menu and re-enable Enhanced 4G LTE Mode
Click to expand...
Click to collapse
VZW said give it a try lets see. With it "off" I could suddenly make calls. With it back on I couldn't again.
VZW said I bet that's what we call "HD Voice" and I see its not enabled on your phone. He enabled it. I rebooted. Everything works again with that setting on or off.
I emailed this back to essential just to let them know what I did with VZW and got reply:
My understanding was "HD voice" was enabled on all smartphone accounts with Verizon, but I will add that as a step to check in the future.
Click to expand...
Click to collapse
I've been troubleshooting this with VZW and Essential for a while so very happy to find fix. I also went out and got a brand new SIM but that also didn't help. Both new and old sim worked in old phone fine but in essential no luck.
I had at first though unlocking bootloader / rooting had done something . I wiped and reflashed this thing 4 times yesterday trying different things to no avail.
I know some other Verizon uses were having weird issues so wanted to share.
I'll prolly never get so lucky with tech support synergy again in my life... but at least this one time they were quickly helpful.
MODs: If this should be in "guides" instead please move or I can repost
-dt
@DHO
Sent from my PH-1 using Tapatalk
Funny.. i just enabled hd voice before switching to this phone.... Glad i did
Sent from my PH-1 using Tapatalk
rignfool said:
@DHO
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
Thanks for the tag, but unfortunately that didn't do it

Verizon Essential stuck in 3G after the upgrade

Before I updated via OTA to 8.1 the Essential was connecting to LTE without issue. Since 8,1 I have to connect to CDMA and 3g in order to user my Dialer, otherwise Server Error is generated. No calls in or out.
I wanted to downgrade Yes rebooted, factory reset, etc.
I searched google up and down with no real answers that work. How do I get Sideload working again? It has to be a simple configuration or driver problem I will assume.
Thanks
Im in the same situation you are in also im on 3g at 1.50mbs up & down i have searched every where....
Exxeviant said:
Im in the same situation you are in also im on 3g at 1.50mbs up & down i have searched every where....
Click to expand...
Click to collapse
Here you go
https://forum.xda-developers.com/showpost.php?p=74920423&postcount=506
wolfu11 said:
Here you go
https://forum.xda-developers.com/showpost.php?p=74920423&postcount=506
Click to expand...
Click to collapse
Thanks. Still stuck using 3G. I can connect to 4G/LTE but cannot make phone calls as I still get the Server Error, Try Again.
Bigdny said:
Thanks. Still stuck using 3G. I can connect to 4G/LTE but cannot make phone calls as I still get the Server Error, Try Again.
Click to expand...
Click to collapse
I wrote that post that he referred you to, and while it worked in Oreo 8.0 it does not seem to work in 8.1 for me either.
Try this:
dial *228 and get a PRL update
reboot
*#*#4636#*#* (it may take a few seconds for it to come up if you do it right after a reboot)
set it to LTE/WCDMA
reboot
(you may have to check in mobile network settings that your APN is set to VZWINTERNET)
Let me know how it works out for you. I know that Verizon doesnt support WCDMA, but it forces you over to the Verizon LTE bands which is more or less the goal of this. For some reason this functions differently than any of the other settings that include LTE in them (believe me, I've tried them).
wolfhelm said:
I wrote that post that he referred you to, and while it worked in Oreo 8.0 it does not seem to work in 8.1 for me either.
Try this:
dial *228 and get a PRL update
reboot
*#*#4636#*#* (it may take a few seconds for it to come up if you do it right after a reboot)
set it to LTE/WCDMA
reboot
(you may have to check in mobile network settings that your APN is set to VZWINTERNET)
Let me know how it works out for you. I know that Verizon doesnt support WCDMA, but it forces you over to the Verizon LTE bands which is more or less the goal of this. For some reason this functions differently than any of the other settings that include LTE in them (believe me, I've tried them).
Click to expand...
Click to collapse
Well I reset my PRL via *228 and sure enough selecting 4G/LTE does put us at LTE/wcdma but my phone functions perfectly. I do notice the menus are changed and I got a couple other options though now. See attached
wolfu11 said:
Well I reset my PRL via *228 and sure enough selecting 4G/LTE does put us at LTE/wcdma but my phone functions perfectly. I do notice the menus are changed and I got a couple other options though now. See attached
Click to expand...
Click to collapse
Yep those are how the menu should look for a device that's not locked to sprint. It seems to me there are some firmware files that prefer sprint in these beta builds, because even on other carriers (and more than one person has said this) you can see 'sprint' pop up in the bar or in the settings even when you arent on sprint.
Interesting that yours gives you the option of 'wifi calling provisioned', I cant get that to not be greyed out on mine.
wolfhelm said:
Yep those are how the menu should look for a device that's not locked to sprint. It seems to me there are some firmware files that prefer sprint in these beta builds, because even on other carriers (and more than one person has said this) you can see 'sprint' pop up in the bar or in the settings even when you arent on sprint.
Interesting that yours gives you the option of 'wifi calling provisioned', I cant get that to not be greyed out on mine.
Click to expand...
Click to collapse
Yeah I've screwed with this phone so much I don't know what I did LOL but now it shows wifi calling even in dialer. I'm not sure if it really works cuz I have a good signal so it never switches. My e911 address is set up from my Moto z and I do have a wear24 watch tied to this phone not sure if that's what triggered it. ? I did get a new SIM card on Monday as well because I was fighting with the vzw crap so I don't know exactly what triggered the WiFi calling.
wolfhelm said:
I wrote that post that he referred you to, and while it worked in Oreo 8.0 it does not seem to work in 8.1 for me either.
Try this:
dial *228 and get a PRL update
reboot
*#*#4636#*#* (it may take a few seconds for it to come up if you do it right after a reboot)
set it to LTE/WCDMA
reboot
(you may have to check in mobile network settings that your APN is set to VZWINTERNET)
Let me know how it works out for you. I know that Verizon doesnt support WCDMA, but it forces you over to the Verizon LTE bands which is more or less the goal of this. For some reason this functions differently than any of the other settings that include LTE in them (believe me, I've tried them).
Click to expand...
Click to collapse
Thank you for the steps but still cannot use 4G for phone calls, but it does work for internet, facebook, email,etc.
Have to go back to 3G for phone calls.
Very interesting why it happening and not widespread. No special configurations or setups on my phone.
Bigdny said:
Thank you for the steps but still cannot use 4G for phone calls, but it does work for internet, facebook, email,etc.
Have to go back to 3G for phone calls.
Very interesting why it happening and not widespread. No special configurations or setups on my phone.
Click to expand...
Click to collapse
Are you on 8.0 or 8.1?
wolfhelm said:
Are you on 8.0 or 8.1?
Click to expand...
Click to collapse
I upgraded to 8.1 via OTA. No root, no rom.
Bigdny said:
I upgraded to 8.1 via OTA. No root, no rom.
Click to expand...
Click to collapse
That's where I'm at too... the one thing that might be different about this is I tried my old steps first before figuring out how to get it to work with these new ones... seems like a lot of effort, but it might be what is needed (or some amount of it) to get it all working. So try going through the old ones before the new ones (you probably dont need to *228 again since you just did)
My old steps linked here (these worked in 8.0, if they work for you in 8.1, more power to you, but they dont work for me):
https://forum.xda-developers.com/showpost.php?p=74920423&postcount=506
I'm still routinely messing with it because I feel like the setting I have now prevents me from falling back to CDMA if LTE is unavailable for some reason. Fortunately that is a rarity for me... but I maintain that Essential has something in the ROM itself that is preferring sprint and I think it's screwing with us using Verizon.
wolfhelm said:
That's where I'm at too... the one thing that might be different about this is I tried my old steps first before figuring out how to get it to work with these new ones... seems like a lot of effort, but it might be what is needed (or some amount of it) to get it all working. So try going through the old ones before the new ones (you probably dont need to *228 again since you just did)
My old steps linked here (these worked in 8.0, if they work for you in 8.1, more power to you, but they dont work for me):
https://forum.xda-developers.com/showpost.php?p=74920423&postcount=506
I'm still routinely messing with it because I feel like the setting I have now prevents me from falling back to CDMA if LTE is unavailable for some reason. Fortunately that is a rarity for me... but I maintain that Essential has something in the ROM itself that is preferring sprint and I think it's screwing with us using Verizon.
Click to expand...
Click to collapse
There is something there.
I've done that procedure.
If I go into the menu and play around it will try to connect to sprint even with a Verizon SIM. Go figure?
tech_head said:
There is something there.
I've done that procedure.
If I go into the menu and play around it will try to connect to sprint even with a Verizon SIM. Go figure?
Click to expand...
Click to collapse
Exactly. If I leave it on certain settings it'll actually sit there and tell me I'm connected to Sprint.
wolfhelm said:
Exactly. If I leave it on certain settings it'll actually sit there and tell me I'm connected to Sprint.
Click to expand...
Click to collapse
I just reported this to Essential in their beta feedback.
Others should report their similar issues.
It seems to be associated with them making a unified release.
If you look at some releases they are specifically for Sprint or Not.
tech_head said:
I just reported this to Essential in their beta feedback.
Others should report their similar issues.
It seems to be associated with them making a unified release.
If you look at some releases they are specifically for Sprint or Not.
Click to expand...
Click to collapse
That's a good point, I have reported as well.
tech_head said:
I just reported this to Essential in their beta feedback.
Others should report their similar issues.
It seems to be associated with them making a unified release.
If you look at some releases they are specifically for Sprint or Not.
Click to expand...
Click to collapse
Doing the same right now. Just glad Im not the only one having the problem.
Bigdny said:
Thank you for the steps but still cannot use 4G for phone calls, but it does work for internet, facebook, email,etc.
Have to go back to 3G for phone calls.
Very interesting why it happening and not widespread. No special configurations or setups on my phone.
Click to expand...
Click to collapse
Try turning off Enchanted 4G LTE Mode. It's possible going to 8.1 just reset this setting to on. This should only be on if you have HD Voice enabled on your line on Verizon (you'll have to call Verizon to enable it, it's a free feature).
This should fix server error on 4G, randomly connecting to Sprint is a separate issue.
UPDATE Now working
Took the advice from someone on Reddit who had the same problem. Ran to VZW store and received a new SIM. Without any programming on my end or reboot, back to LTE without issue. FINALLY. As soon as the rep popped in the SIM the essential connected on its own.
Bigdny said:
Took the advice from someone on Reddit who had the same problem. Ran to VZW store and received a new SIM. Without any programming on my end or reboot, back to LTE without issue. FINALLY. As soon as the rep popped in the SIM the essential connected on its own.
Click to expand...
Click to collapse
Just wanted to second this post that a new sim card is the key to solving this issue. In my case, I was using Red Pocket CDMA (VZW network), and I ran into the same problem. Red Pocket rep explained to me that my sim got provisioned to 3g only and that I needed a new sim to connect to LTE. As soon as we switched to a new sim, I got LTE. I hope this helps others.

Categories

Resources