So I went with the optional $5/month Project Fi "Device Protection" when I bought my 128GB Pixel XL.
Then I dropped the phone and broke the back glass, which is apparently impossible to replace because the glass isn't available anywhere unless you want to pay someone like $150 to replace it for you. It's not a DIY option, you can't buy the glass.
So I decided to use my Device Protection which has a $100+ deductible.
But the thing is, they will ONLY replace your phone if they can first place a hold on your credit card for the full price of the phone.
You cannot simply send them the phone, then wait for them to send you a replacement back.
They ONLY do the advance replacement where they send you a phone and THEN you send them your old phone.
Not everyone has $900 freaking dollars available in credit or in their bank to allow for that hold to be placed.
WTF kind of stupid policy is this.
Sorry to vent but I feel this is something folks should know about before buying from Project Fi instead of through Google themselves, where my replacement would have gone though a different company with more relaxed replacement policies.
Ugh.
Googles logistics are terrible. Thats why they will never be a feasible replacement for brick and mortar carrier stores if they don't make some changes.
If they send a phone before you send one back, most companies put a credit hold on it. I have had that policy applied many times most recently when my wife had a replacement done on a Motorola/Lenovo product. It sucks, but it is standard procedure.
Sent from my Pixel XL using Tapatalk
ahent said:
If they send a phone before you send one back, most companies put a credit hold on it. I have had that policy applied many times most recently when my wife had a replacement done on a Motorola/Lenovo product. It sucks, but it is standard procedure.
Click to expand...
Click to collapse
That's not the problem, Man.
The problem is that is their ONLY available method.
They refuse to let you ship them the phone and then send you a replacement AFTER they receive delivery of your phone.
So, it's either have $900 burning a hole in your pocket (CC or bank account) or you don't get to warranty your phone.
The $900 CC thing can't be that big a deal, I put very little on my cards and they give me large limits. The warranty company will remove the charges pretty quick (in my experience) so just make sure you don't do this the last week of your billing period and it's all good. Most people want a new phone pretty quick so it doesn't surprise me that this is their only option. I think with my wife's Moto we were given 2 options, the pay and swap and the send it to us and when we get around to it (4-6 weeks) we will repair it and send it back. So we really only had one option because waiting wasn't a viable option. Most places I have dealt with won't do the you send us one and we will send one back because it makes them liable for the phone so that's why they do the pay and swap.
Sent from my BTV-W09 using Tapatalk
That's not true.. I am I'm the process of Replacement where I am sending them the phone first then I will receive the replacement afterwards.. no credit card needed..
anwarlucas said:
That's not true.. I am I'm the process of Replacement where I am sending them the phone first then I will receive the replacement afterwards.. no credit card needed..
Click to expand...
Click to collapse
Through Project Fi or Google Store?
Normal warranty or Device Protection plan?
Through store and normal warranty..
Edit: device is over heating..
Attached is the email..
They don't take the money, they just make sure you have it available in case you run off with the device. Even if it's at the end of your billing cycle. It remains pending and never hits your balance. Don't Make this a bigger deal than it is. Just get the new device, send back the old one and forget it. Personally I'd much rather do it that way than waiting while I have no phone.
Sent from my Pixel using XDA-Developers Legacy app
Email
anwarlucas said:
Email
Click to expand...
Click to collapse
Yours is from the Google store, his is from project Fi, two different things.
Sorry.. didn't know there would be a difference in the process..
anwarlucas said:
Sorry.. didn't know there would be a difference in the process..
Click to expand...
Click to collapse
yeah I bought the insurance/coverage through the store. ours was a one-time payment where his is a recurring charge.
I've claimed insurance through AT&T ('09 - Asurion), Sprint and Tmo (2010 - Asurion), VZW (2012 - Asurion) and none of them placed a hold on my credit card. I was a college student at the time and could barely afford the deductible. That's a terrible policy from Project Fi
In the exact same situation, i was with project fi at the time, but since i wanted to finance it (and keep insurnace on it if i switched) i bought it from the google store with protection. A little time goes by and (besides all the small problems my device has) i ended up putting a single crack in the back glass much like yours.
I called, and again same as you, they told me if i wanted to replace the device they would need to place a hold of 799 on a card. I barely ever keep money on my card, so this was unreasonable. they repeatedly told me that this was the only way the warranty exchange could work.
A few days later and an idea popped into my head "can they place a hold on the same card/account that i financed my phone with?". so i called and asked, only to find out there was indeed an alternative way to do the exchange, which was sending mine first then receiving the new one.
See, I'm in the exact opposite situation. I purchased my device through Verizon and I'm having some hardware issues, so I need a replacement. If I get the replacement from Verizon, they will ship the phone first and put a hold on the account until I send one back, but I might get a phone with 7.1.1+ on it therefore not being able to unlock it. So I went to Google, they will fix/replace the phone under warranty and get me an unlockable device. However, they will not send me a new phone until my phone has been received by them (I don't want to go a week without my phone, I own no other Verizon devices). They said that since I don't have an account for them to put a hold on, they cannot do the advance replacement. I offered to set up an account and give my credit card to place the hold on and they told me that they cannot create an account. It only gets created when you purchase the device.
bobby janow said:
They don't take the money, they just make sure you have it available in case you run off with the device. Even if it's at the end of your billing cycle. It remains pending and never hits your balance.
Click to expand...
Click to collapse
No dude, it doesn't go through unless you have the $900 balance already available.
So if your credit card doesn't have $900 available credit, or your bank account doesn't have $900 available cash, then the "pend" doesn't go through and you're SOL.
Don't make it a bigger deal than it is?!?
Whatever.
CZ Eddie said:
No dude, it doesn't go through unless you have the $900 balance already available.
So if your credit card doesn't have $900 available credit, or your bank account doesn't have $900 available cash, then the "pend" doesn't go through and you're SOL.
Don't make it a bigger deal than it is?!?
Whatever.
Click to expand...
Click to collapse
Not to mention after the fact those funds aren't accessible until they clear.
pcriz said:
Not to mention after the fact those funds aren't accessible until they clear.
Click to expand...
Click to collapse
That's my assumption but I wasn't sure so I didn't include that factoid.
I wish I could say I have $900 on all my cards but with a huge mortgage, car payment and other stuff going on.... well, you know.
CZ Eddie said:
That's my assumption but I wasn't sure so I didn't include that factoid.
I wish I could say I have $900 on all my cards but with a huge mortgage, car payment and other stuff going on.... well, you know.
Click to expand...
Click to collapse
Whether you have it or not it doesn't really change the absurdity of that being the option they offer when you are already paying for insurance and a deductible.
Related
coming from a palm pro-....this new phone is my dream device.
but first of all this has been a total headache for me. i purchased the phone on june 4th on the sprint website. i received the phone couple days later. i noticed the back light was shining under the "home" screen and decided i would get a replacement one. i did the 100 dollar MIR thing(which is still being processed) so i had to go trough orders support and they said i had to take the phone to a sprint corporate location so they can verify that it was defective and make a note on my account. they noted the fact that it was a cosmetic issue and a replacement would be granted. when i called orders support so that the exchange process can be made they gave me a curve ball. they said that for them to ship out a new phone they would have to charge me another 299 which i would get back once i send out the defective one and they receive the defective one. if i do not send the old one or they do not receive it i would be charged 200. the worst part is that since my MIR is still being processed it would be denied and and i would loose the first 100 from the MIR she did say that the "new" device would come with a new updated MIR so that i could get the second MIR from the 299 i would have to pay upfront for the replacement(which is supposedly going to be credited).....i think this is too troublesome for me as much as i want to keep this phone. i want to return it. but i want to keep it if i can live with the backlight shining trough. she noted that i would call back within my 30 day for an exchange.(indecisive if i will)
have any of you guys who purchased the phone trough sprint dot com have to go trough this? or is this something new. they also told me i could walk into a corporate location and ask for a replacement if they have it in stock-and could possibly and most likely be a refurbished one. (i might go this route)
sorry for the super long post...but any feed back would be appreciated.
Personally that seems like complete BS on Sprint's part. I've never had to put a "deposit" down on a replacement. They should send you a replacement and then you have something like 10 days to return the other one or they charge your account.
If this really is how "orders support" works then I would recommend that you either wait until the MIR has processed and then do the switch, or walk into a local Sprint store and play dumb and see it they will order the replacement for you.
It really depends on how much credit you have with them.
Sent from my EVO using Tapatalk
thanks for the reply ramiss,
i dont think the playing dumb part will work. i dont look at part. also im sure when they pull up my account they will see all the notes posted up on their screen.
as much as i want to wait on that mail in rebate to process.....the rep said it will most likely process past the 30 day limit and i will not be able to claim a-replacement.(what i dont understand is how they can process a claim by charging me ahead of receiving the phone if its not even instock) i would have to play the waiting game untill they get a shipment wich she said would be in 2weeks (past the 30 day)
which to that she replied with-
"but sir because your processing your claim now, you can be sure that you will receive your replacement and then your 299 will be returned to you as soon as you send back the defective device"
then i gave her my rebuttal of " so you want me to send you out the defective device before i even receive my "on back order" device?" -then she stayed quiet and i changed the conversation letting her get herself back into the "lets play a game of who can sell more BS to who"
donatom3 said:
It really depends on how much credit you have with them.
Sent from my EVO using Tapatalk
Click to expand...
Click to collapse
i dont owe them anything if that your reffering too. actually i have a credit of 60 dollars that they still owe me(they will use it for my first months bill cycle under this new plan) that credit is for paying the ten dollar premium web access when i had my prior device and never logging on to the web for 6 months
I am pretty sure the 30 Day limit is only for returning the phone or swapping it for a different phone. The manufacturers warranty on every electronic device in the US is 1 year and Sprint should honor replacing defective units way past 30 days.
ramiss said:
I am pretty sure the 30 Day limit is only for returning the phone or swapping it for a different phone. The manufacturers warranty on every electronic device in the US is 1 year and Sprint should honor replacing defective units way past 30 days.
Click to expand...
Click to collapse
im way ahead of you. thanks for pointing that out. because i didnt tell the reps that even if i do have TEP im not going to claim the defect under my insurance....id definatly claim under the one year manufacturers warranty.
hey ramiss, lets say i decide to keep the phone as is, and in lets say 6 to 8 months down the road my screen begins to separate from the base. would u say i could claim it under the manufacturers warranty-but is there a deductible for claiming that instead of TEP?
donatom3 said:
It really depends on how much credit you have with them.
Click to expand...
Click to collapse
If you are a brand new customer then this may be an understandable policy, but I still don't see how Sprint couldn't send the unit to a store and have you swap them without worrying about who has too many phones at one time.
evoxsin said:
lets say i decide to keep the phone as is, and in lets say 6 to 8 months down the road my screen begins to separate from the base. would u say i could claim it under the manufacturers warranty-but is there a deductible for claiming that instead of TEP?
Click to expand...
Click to collapse
There is always grey area as to what caused the issue but if it is a known manufacturing flaw, like the screen separation issue, then it is covered under the manufacterers warranty and you do not need, and should not use, your TEP.
Edit: There is no deductible for manufacturers warranty.
I should point out that my information comes from my experiences with Verizon. I have been a customer of Sprint for only 9 months now but their policies should not be different.
ramiss said:
There is always grey area as to what caused the issue but if it is a known manufacturing flaw, like the screen separation issue, then it is covered under the manufacterers warranty and you do not need, and should not use, your TEP.
Edit: There is no deductible for manufacturers warranty.
I should point out that my information comes from my experiences with Verizon. I have been a customer of Sprint for only 9 months now but their policies should not be different.
Click to expand...
Click to collapse
ya im pretty sure your right though. im with sprint for 4years and have their premier plans "sero" and also have discounts added to my account and credits from years ago. and i still take advantage of any possible way i can. as i said before after finding out that on sprint dot com they advertised the same plan i had for ten dollars less, i called them and they credited my account with 6 months credit. but after i got the evo the price went back up to what i was originally paying with the extra ten dollars a month fee. which in reality didnt matter to me since i was already paying that and got credited some months back and i browse the internet like an addict on the device.
back to topic-i plan to walk into the corporate store and see if they can swap my phone there. "with the possibility of it being a refurb being above 80 percent" or just wait till the MIR is accepted and sent out to me. then wait half a year and claim under manufactures warranty. (this sounds like the most logical way to do this) but im still considering calling member services and asking them if they could ship out the replacement to a store that i could pick up from.
I am posting a new thread because the other related threads were misleading at best and I searched high and low for this info and finally took a chance to confirm it.
When I lost my nexus at the beginning of the month, Asurion told me they would not replace it, my only choice was a vibrant.
I tried the MT4G for this month (CA has 30 day remorse) and prefer the N1.
Called again and told them the last info I could find from August was that N1 was available from google through the developer program. I could not find any answer to the question "Is the Nexus One really still available?"
I spent the $25 to join the developer program and the answer is "YES"
I can order up to 10 at full retail.
Of course, if this were uninsured, I would just buy one off the street and I will drop the insurance because it has been a royal waste of time, but as soon as I scrape up an extra $600 (because it will likely take a while for Asurion to reimburse me), I will get it.
I went all the way through the purchase process up to the place order button, so it looks like there is no backorder or anything.
It appears the only requirement to join the developer program is a google account (can be an apps account but only certain kinds) and $25.
Edit - Fockers backed out on my "deal" only offering POS vibrant. certainly not same capability or features as N1.
Fail to see how this indicates that Asurion will cover your new N1... How about we wait and see what happens in the end.
daijizai said:
Fail to see how this indicates that Asurion will cover your new N1... How about we wait and see what happens in the end.
Click to expand...
Click to collapse
They will reimburse you up to the retail value of the phone, minus deductible, if you don't wish to use one of the options they provide you. If you want to spend the $ to join as a developer, the OP is right - they will cover you.
so are you saying they will only offer the vibrant and not the mytouch 4g?
The OP is saying that he will pony up $600 out of his pocket for a new Nexus One, which will then be reimbursed by Asurion, minus $140 deductible.
hhmm.
1. At what point can the insurance be added?
I bought my Nexus when it came out earlier this year.
I am not a developer, just a damned happy user.
2. At what point can I pay the $25 developer fee?
T-Mobile told me that they would NOT insure my Nexus cause, because I didn't have insurance on my previous phone (G1), and also because I didn't but it through them.
I really dont NEED the insurance. Jeez, I've never even dropped my Nexus. It's still pristine
But I'd rather have it and not need it ... than to need it and not have it.
When I bought my phone from Google, I called T-mobile when I recieved it and put insurance on it.
OrganizedFellow said:
hhmm.
1. At what point can the insurance be added?
I bought my Nexus when it came out earlier this year.
I am not a developer, just a damned happy user.
2. At what point can I pay the $25 developer fee?
T-Mobile told me that they would NOT insure my Nexus cause, because I didn't have insurance on my previous phone (G1), and also because I didn't but it through them.
I really dont NEED the insurance. Jeez, I've never even dropped my Nexus. It's still pristine
But I'd rather have it and not need it ... than to need it and not have it.
Click to expand...
Click to collapse
1. If I remember correctly policy says within 30 days, but I would call them anyways as they still might. When I got mine they wanted to physically see the phone first, just to make sure they weren't insuring air or an already broken phone. Made sense since I didn't buy it from T-Mo they couldn't just look it up. Bought mine on launch day, and had ins. by the end of the week. $140 deduct is way cheaper than $579 again. It did take a week to get everyone on the same page (Asurian and T-Mo) since the phone was so fresh it wasn't in any of their published list of phones yet.
2. Anytime. It's just to register as a developer. If you never buy a phone or make an app im sure Google is happy to keep your $25. Just buy the phone whenever you're ready.
I got the insurance because warranties are for *ussies. I like to void them (XBMC, DD-Wrt, cars, etc) and planned to with my Nexus as well. Since warranties are intended to only ever cover manufacturer defects, not user error, if I bricked it or fried it it's insured. Look into it, and if you can get it do it. It's only like $4.95 a month. And you're right: If you don't have it, you'll need it. And if you have it, you wont need it.
And don't fear dropping it, I have. Too many times. Almost shed a tear the first time. Til I realized this thing is so damn-well built, I have but only 3 scratches. And it has taken a couple of ugly falls.
marquez1369 said:
so are you saying they will only offer the vibrant and not the mytouch 4g?
Click to expand...
Click to collapse
Yes, thats what they did to me.
player911 said:
The OP is saying that he will pony up $600 out of his pocket for a new Nexus One, which will then be reimbursed by Asurion, minus $140 deductible.
Click to expand...
Click to collapse
They didn't let me take this path and I called 3 times talked to different people. In the final call, I said I'd prefer a G2 since it is very similar amd this very nice/polite guy went to the supervisor (so he said) and 10 mins he came back and said they woudlnt do it bcause the G2 has a keyboard and the N1 doesn't. The G2 covers the G1 he said.
So, I have now a vibrant which I am starting to like except for the GPS which is worth &^#$. However the Vibrant experience made me decide to get a Nexus S when it comes out (GPS fixed-hopefully, camera flash, 2.3, SAMOLED, etc etc).
Messing with the vibrant firmware is a tricky road though.
Funny thing, I bought a G2 and disliked it to death (except the HSDPA+), returned it in five days, tried an HD7 and settled on the Vibrant at the end.
marquez1369 said:
so are you saying they will only offer the vibrant and not the mytouch 4g?
Click to expand...
Click to collapse
That is correct at this time. I found someone to lend me the extra $500 and called asurion to make sure I had the process right and fockers said "we show reimbursement is denied for this phone because we can't go to the google site and buy it"
It's completely f'd up. The damn phone is available at retail for the same purpose it was originally sold (developer phone) and they are saying "nope".
My claim can stay open through late april, so I am going to hold on until I can find a way to force them to get me an N1 or get something better than a POS samsung vibrant.
negroplasty said:
They will reimburse you up to the retail value of the phone, minus deductible, if you don't wish to use one of the options they provide you. If you want to spend the $ to join as a developer, the OP is right - they will cover you.
Click to expand...
Click to collapse
Looks like they are not going to let me do it without a fight. I have a decent loaner phone so I am not in a huge hurry.
Has anyone had success getting asurion to cover an N1 purchased from anywhere besides google's website?
This seems like typical insurance ripoff crap. I think I will have to consider squaretrade or one of the other "write a check" type providers for my next phone. I sure won't do assurion anymore unless it is just until I get another policy in place.
wonder if they'll offer the nexus s as a replacement instead of the vibrant/G2
resinous said:
wonder if they'll offer the nexus s as a replacement instead of the vibrant/G2
Click to expand...
Click to collapse
Almost certainly not. They don't even offer the G2, only the POS vibrant.
About two weeks before my claim, they changed the way they work with T-Mobile.
They only authorize phones that T-Mobile sells and T-Mobile ships out the replacement handsets from their own warehouse.
This doesn't make sense for a phone that is unlocked and is just using T-Mobile service, but asurion seems to be saying they only provide replacement phones that are sold by carriers no matter what you think you are insuring with them.
resinous said:
wonder if they'll offer the nexus s as a replacement instead of the vibrant/G2
Click to expand...
Click to collapse
LOL. Heck, Tmobile USA won't even be insuring the Nexus S!
675 Trip said:
Almost certainly not. They don't even offer the G2, only the POS vibrant.
They only authorize phones that T-Mobile sells and T-Mobile ships out the replacement handsets from their own warehouse.
Click to expand...
Click to collapse
Yep. Happened to me, the first vibrant had a greenish screen so I cried foul but came with a *T-Mobile* 1yr warranty in the box, so they bounced me to TMO who shipped me a replacement one, refurb as well. Came from the same address and in the same box as the original.
They were nice during the whole very long process (seems I was lucky, I saw tons of people on the web claiming they were quite rude).
I'm not hating the Vibrant so far -although I tried to reject it in every possible way-. Has a nice screen and doesn't have the 3G issue I had until the last day and my GF's still has. Miss Froyo and an easy way to install roms. Has a freakin' awesome camera....
galaxys said:
LOL. Heck, Tmobile USA won't even be insuring the Nexus S!
Click to expand...
Click to collapse
shame. wow not even allowing people to replace with a G2
How much are Vibrants going for on Ebay? Perhaps get the Vibrant and sell it. Cash money toward a Nexus
OR
Just call can keep complaining. Say you were instructed to buy the phone and get reimbursed. Tell them you "now" have the phone and are awaiting reimbursement.
ELSE
Tell them you want all of the money you paid to them refunded since they are running a fraudulent scam of a business.
I just went through something like this (not exactly) with Asurion. You pay $5 a month. I had a Motorola Cliq and it was junk. Regardless I smashed it. The deductible was $120. wtf. I could buy a new one for less as my line was eligible for an upgrade.
Needless to say I purchased a MyTouch 3G Slide, in which case my GF left 4 days later. Moral of the story: Don't buy chicks phones and don't pay for Asurion crap. I broke the motorola on accident btw.
bought a brand new N1 the day google announced the NS and right away i called Asurion and added the the insurance.
GHOST99K said:
bought a brand new N1 the day google announced the NS and right away i called Asurion and added the the insurance.
Click to expand...
Click to collapse
Exactly and if you try to make a claim, they will offer you a Samsung Vibrant AND THAT'S IT!
I need to find my actual contract to see if there is any fine print I can take advantage of. Online I read something in one policy that they would replace it with a device with the same capabilities. I am not sure that is in mine.
You're better off buying a squaretrade policy, it looks like, and just holding the assurion policy for the 30 day grace period before squaretrade takes effect. If you buy squaretrade same day as purchase, no waiting period.
If squaretrade can't fix or replace, they write you a check.
Ok, so I was told that if I bought the best buy insurance that they would replace my phone on the spot no questions asked.
Well... my phone broke (usb is not recognized by any computer, so I think the processor is f*ed).
I took the phone to best buy and they they told me they had to send it in for repair. I was pissed. I then had to pay $150 for a loaner phone, not even an evo phone.
25 days later the phone comes back. They phone is still not fixed.
Now I am livid at this point. The manager is gone from the store so I am dealing with the peons. They said they called the manager and they want to send it in again for repair.
I told them that I followed the process / procedure and it did not work. I asked for them to replace it and they will not.
I told them I know they have power to overide things and replace the phone.
They still will not do so.
I NEED HELP. What do I do? Does anyone have anyone I can contact?
God, this pisses me off. Thank in advance for the help.
Ill tell you this....i had the same deal. Best buy told me the same ****, so I went to the sprint store and after looking at it they told me I would receive a refurbished one in the mail. Cool....its better than paying a deposit especially since I don't have TEP. Now....
3 days ago my usb port went all shaky on me. Took it to the sprint store again still without TEP. This time they replaced it with a brand new one even though it had that new camera (another story). Forget best buy. Manufacture warrantys can protect you.
Two things to take from this....best buys insurance sucks and the sprint store is a good option even without tep. Im waiting on open enrollment for TEP now because I done believe the third time will be a charm. Hopes this helps.
Sent from my PC36100 using XDA App
Welcome to Best Buy's crap warranties. Same thing happened with my Droid. The Mic went dead, they sent it out for 2 weeks, came back with the "Speaker" replaced. The Mic still didn't work. Sent out again, took 4 weeks to finally fix the Mic. I got tired of waiting and got my Evo. The Mobile manager would do nothing. Said you have to wait for 4 failed repairs to get a replacement. I reported them to the state attorney generals office. Get the word out to everyone not to buy these **** plans. I wouldn't take one of these plans for free at this point.
david279 said:
Ill tell you this....i had the same deal. Best buy told me the same ****, so I went to the sprint store and after looking at it they told me I would receive a refurbished one in the mail. Cool....its better than paying a deposit especially since I don't have TEP. Now....
3 days ago my usb port went all shaky on me. Took it to the sprint store again still without TEP. This time they replaced it with a brand new one even though it had that new camera (another story). Forget best buy. Manufacture warrantys can protect you.
Two things to take from this....best buys insurance sucks and the sprint store is a good option even without tep. Im waiting on open enrollment for TEP now because I done believe the third time will be a charm. Hopes this helps.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Do you happen to know if this was a corporate sprint store, or a franchise sprint store like 'mobile lifestyle' that just deals sprint? I've not heard of a franchise store doing anything like that, but if one did I'd like to know. Maybe it just depends on the franchise, too.
In any case, yes - it's usually better to take problems like that to the corporate stores. Extended warranties from the likes of Best Buy and Radioshack are seldom worth it on phones (tvs and other electronics are another story, though).
It was a regular sprint store with in house techs to work on phones.
I have my brother's Evo on my account with mine and it's at BB for it's second try at fixing the boot loop. I told him he should have just paid the $35 at the Sprint store for a new one. I'll be cancelling that coverage at Best Buy and seeing if I can switch to the TEP at Sprint.
Awsome, I took your advice and went to the sprint store.
I paid $35 and got a new phone, no questions asked.
A small price for me to pay for making a bad decision at best buy.
Never will shop there again.
Good job man!!!!
Sent from my PC36100 using XDA App
Last time I shopped at Best Buy they pulled that magazine scam on me. I started realizing that every month I would have a charge on my bank account about some magazine but never had the time to check on it. A year later I took the time and realized it was Best Buy who signed me up for it when I had paid for my purchase with my card.
If you google Best Buy scams you'll find a lot of horror stories with warranties and magazine scams.
I worked at Best buy for a long time part time. They (Sales Reps) mis-represent the warranty ALL THE TIME. It works the way its supposed to (according to the pamphlet no one reads), but not the way they present it.......("If it breaks we replace"). I've been screamed on too many times to count.
Nothing you can do until the General Manager comes back or if you deal with a Assistant store manager with some balls. Good luck
Go back to Best Buy with a friend and pretend to buy a phone, when they try to sell you on the best buy insurance video tape it and then you have proof that they lied about their insurance plan and force them to replace your phone.
Apex i ITR said:
I worked at Best buy for a long time part time. They (Sales Reps) mis-represent the warranty ALL THE TIME. It works the way its supposed to (according to the pamphlet no one reads), but not the way they present it.......("If it breaks we replace"). I've been screamed on too many times to count.
Nothing you can do until the General Manager comes back or if you deal with a Assistant store manager with some balls. Good luck
Click to expand...
Click to collapse
Yep... even though they do not work in commission they still have a hard time explaining to leadership why the service plan does not sell, and then when it sells its all based on lies.
to OP: the reason why they won't just exchange the phone on the spot its because it hits its revenue: you see, when the phone is authorized for exchange by the service center, the insurance company that backs up the plan refunds the retail price of the phone to the department but when they do it 'on the spot' basically the department has to eat 100% of the retail cost because they cannot send the phone for repairs (even if under warranty) and for the new phone that you are getting. The store might sent the phone back to the manufacturer but the store wont get full credit for the retail price on the device.
The best thing you can do is either locate the original associate that helped you and request the manager from the department or even the store manager and confront the associate in front of the manager OR call customer relations and see if they can help you as they can force the hand of the store manager and allow you to get a new device.
cruise350 said:
Go back to Best Buy with a friend and pretend to buy a phone, when they try to sell you on the best buy insurance video tape it and then you have proof that they lied about their insurance plan and force them to replace your phone.
Click to expand...
Click to collapse
Hell, I would do that but instead of videotaping it I would just wait for the associate to say that they replace it on the spot and then whip out my busted EVO and say "OK then buddy, replace my busted EVO".
My phone stopped reading the SD card and charging. I have a wall charger for batteries thank god. Took 19 days for them to say yes your phone is broke and you can have a new one. This completed my warranty so I have opt back into the BB warrant again. I said not now. They asked me a total of three times.
The first phone call I made was to Sprint to get their insurance.
....scam me once.
Sent from my PC36100 using XDA App
Now that you got a repair from Sprint, cancel your black tie "protection" and get the TEP. Costs $2 less per month and it's a much better plan. That's what I just had to do with my Evo to get a replacement screen because the touch sensor was all screwed up and it had a white spot in the middle of it.
Best Buy manager wouldn't do anything, so I had him call and cancel for me and told him I'd be getting Sprint's plan. Maybe I'll even blog about it.
Sent from my phone with the geebees
afazel said:
Now that you got a repair from Sprint, cancel your black tie "protection" and get the TEP. Costs $2 less per month and it's a much better plan. That's what I just had to do with my Evo to get a replacement screen because the touch sensor was all screwed up and it had a white spot in the middle of it.
Best Buy manager wouldn't do anything, so I had him call and cancel for me and told him I'd be getting Sprint's plan. Maybe I'll even blog about it.
Sent from my phone with the geebees
Click to expand...
Click to collapse
Please blog about it, Best Buy is pretty evil and I see way too many people get f'ed over by their scams.
You'd be surprised how many times the customer service number will over ride the store.
Best buy isn't evil. Actually on the outside looking in and on the inside looking out I can honestly say for such a large chain they are pretty decent. Its hard to satisfy everyone. What gets everyone riled up is the way the service plan is sold and the unwillingness to help (in some cases) after its put to the test.
I've also seen customers try to scam the system as well so it goes both ways.
If you know what you are getting into and don't listen to the sales people that are put under TREMENDOUS pressure to sell the service plans (More important then the prduct itself). Then there are no surprises.
Ok well I have best buy insurance. Havent had a problem yet. But wouldnt it be better to copy all your sd card on to the computer. Erase your sd card. Then drop it in the toilet. They cover water damage right? Then the'll be no way they can fix it and they have to give you a new one the same day right? Good idea??
Evo - Myn 2.2 RLS 3 - Clockwork - HBoot .76
r.storm85 said:
Ok well I have best buy insurance. Havent had a problem yet. But wouldnt it be better to copy all your sd card on to the computer. Erase your sd card. Then drop it in the toilet. They cover water damage right? Then the'll be no way they can fix it and they have to give you a new one the same day right? Good idea??
Evo - Myn 2.2 RLS 3 - Clockwork - HBoot .76
Click to expand...
Click to collapse
Ummmm....last i checked they don't cover water damage only tep from sprint does
cruise350 said:
Go back to Best Buy with a friend and pretend to buy a phone, when they try to sell you on the best buy insurance video tape it and then you have proof that they lied about their insurance plan and force them to replace your phone.
Click to expand...
Click to collapse
As much as they deserve this and i would love to do this too i think its considered black mail or coersion isn't it?
So I received my phone on December 10th and already I had like the lamest issue in the world with it this past Sunday. I woke up and it just wouldn't turn on. When I plugged it to the charger, there was just a red light. I did everything that I knew. Nothing worked. Searched forums and no one had a real fix. So I contacted google and they're sending me a replacement. Fine.
The isn't supposed to cost me a dime (per what was told me by the representative), yet I'm missing $350.00 out of my bank account while they "hold" the money. Fine and dandy, but I didn't prepare to have a surplus of money for them to hold. I have some real big boy bills coming up that I need to take care of with my next paycheck on Friday. They've had my money since Sunday and I'm like broke right now... Brought in NYE without being able to do much because google has (is holding) my money.
Car? Repo'd. Credit cards? Suspended. House? Evicted.
But I'll have a shiny new Nexus 4 to show off at the shelter in six months when they decide to ship it.
Seriously, does anyone know how long they'll have a vice grip on my cash?
They'll hold the full amount of the replacement phone until the defective phone is returned to them and likely a day or two for processing after that until the funds are released on your CC.
morejaylesswar said:
So I received my phone on December 10th and already I had like the lamest issue in the world with it this past Sunday. I woke up and it just wouldn't turn on. When I plugged it to the charger, there was just a red light. I did everything that I knew. Nothing worked. Searched forums and no one had a real fix. So I contacted google and they're sending me a replacement. Fine.
The isn't supposed to cost me a dime (per what was told me by the representative), yet I'm missing $350.00 out of my bank account while they "hold" the money. Fine and dandy, but I didn't prepare to have a surplus of money for them to hold. I have some real big boy bills coming up that I need to take care of with my next paycheck on Friday. They've had my money since Sunday and I'm like broke right now... Brought in NYE without being able to do much because google has (is holding) my money.
Car? Repo'd. Credit cards? Suspended. House? Evicted.
But I'll have a shiny new Nexus 4 to show off at the shelter in six months when they decide to ship it.
Seriously, does anyone know how long they'll have a vice grip on my cash?
Click to expand...
Click to collapse
That sux, didnt realize google holds the money for an RMA, most times I've ever RMAed a device they ship the new unit, then if the old one isnt received in 30 days they would charge you the full amount for the new one.
This is a common misconception. Google didn't take your money. What they did was to submit an authorization for the charge, to ensure that you could pay for the replacement if you didn't return the original. Your bank/credit card company, when they receive an authorization, puts a hold on that amount so that when the actual charge comes through, they can pay it without causing you to go over your credit limit.
In this case, Google will never submit the actual charge, assuming you do return the original unit within the allotted time, and eventually your bank/credit card company will release the hold and your available credit will go back up. How long they keep the hold in place is determined by the bank/credit card company, not by Google. You should call your bank/credit card company and explain the situation; if you're a good customer, they'll probably either release the hold or give you a temporary bump in your credit limit to cover that amount.
Just did an RMA a week ago using my Bank of America checking account, they held the 350 for exactly 3 business days, then the funds became available again. You then have 21 days from the day you receive your replacement device for the device to back in LGs possession, hope that helps!
djkinetic said:
That sux, didnt realize google holds the money for an RMA, most times I've ever RMAed a device they ship the new unit, then if the old one isnt received in 30 days they would charge you the full amount for the new one.
Click to expand...
Click to collapse
That its so insecure for google, you can report your credit card as stolen, new number and done, google cant take your money out.
---------- Post added at 04:39 PM ---------- Previous post was at 04:35 PM ----------
chicotunner07 said:
Just did an RMA a week ago using my Bank of America checking account, they held the 350 for exactly 3 business days, then the funds became available again. You then have 21 days from the day you receive your replacement device for the device to back in LGs possession, hope that helps!
Click to expand...
Click to collapse
Sorry but im a little noob in RMA terms, when you RMA, The replacement phone its just for use it while LG its reparing the Original??
Sh*t
Count yourself lucky if they actually have replacement phones available. I ordered a replacement phone around November 29th and didn't get it until DECEMBER 21st. They held that $350 'hold' on my account until well after Christmas because they had no way of holding off on the charge until my warranty replacement shipped. It was kinda sh1tty.
Ironically I did the warrant replacement because the headphone jack on my original N4 was extremely quiet - as was the replacement unit's. I guess Google wants their premier device for accessing music and movies on Play to have about half the volume of a Galaxy Nexus.
What if the cc expires while they are holding the money back?
Lownita said:
What if the cc expires while they are holding the money back?
Click to expand...
Click to collapse
The bank will honor any holds placed before it expired. Same thing if you cancel the card all holds placed before you canceled will be honored.
kzoodroid said:
The bank will honor any holds placed before it expired. Same thing if you cancel the card all holds placed before you canceled will be honored.
Click to expand...
Click to collapse
False, you can't just call your bank and say "hi, i want to cancel my cc "
I work in one bank. so....
For those of you that went through the rma process, when you ship out your defective device did you get a tracking number and is the package insured? im just worried that if the package gets lost of stolen during its trip back to google, then you end up paying for both phones?
D3m0x said:
False, you can't just call your bank and say "hi, i want to cancel my cc "
I work in one bank. so....
Click to expand...
Click to collapse
Well my cc expired on 12/12 and at that point Google would have still been holding money back for RMA, but the device is on its way back, so what should I do?
Thanks!
Lownita said:
Well my cc expired on 12/12 and at that point Google would have still been holding money back for RMA, but the device is on its way back, so what should I do?
Thanks!
Click to expand...
Click to collapse
Well, at the bank where I work (In credit card department by the way lol) When your cc will expire, we create another 1 month before the expiration day, and, when expiration day comes, the system transfer all your charges to the new one and close the old cc, with the hold ammounts, when the comerce charges the old cc the bank refuse the charge but, inclute it manually to the new one.
D3m0x said:
False, you can't just call your bank and say "hi, i want to cancel my cc "
I work in one bank. so....
Click to expand...
Click to collapse
thats what I said so i don't know why you quoted me
Update:
So, I sent back my Nexus 4 via UPS with their packing and they released the money... I was a bit late on my bills, but I did call my creditors and let them know the situation, so I was fine on that end.
I was told by the rep on the phone that I would hear something back from google within 5 days regarding my device. They would at least let me know the status and how long it'd take to get a new device. Fine. I waited a little over a week before I decided to give them a call back today because I hadn't heard anything. I am right now without a phone and I'm paying for T-Mobile's service. Not Magenta's fault and they still expect their full payment money on time, even if I only used the service for a week.
Anyway, after I called Google today, I was told that they'd figure out how long it's going to take so that I can plan around not having a phone. The rep was really courteous, so I have nothing bad to say about her. Low-and-behold, within 5 minutes of getting off of the phone with her, I get push notification on my iPad telling me that Google has charged me another $349.00! Now... Why this time? I dont have my warranty device or my original device! Why am I being charged now?
I called Google again and they don't have an answer for me... So, again, I am without my money because I didn't plan on having a surplus in my account to deal with Google.
This is like the biggest headache I've ever had to go through with getting a phone.
The sad thing is that I actually REALLY like the phone... and that's coming from an all-device-apple-user.
I just want my money back into my account and my Nexus 4. Is that too much to ask? Okay, I can wait for the Nexus 4, but can I have my money?
chicotunner07 said:
Just did an RMA a week ago using my Bank of America checking account, they held the 350 for exactly 3 business days, then the funds became available again. You then have 21 days from the day you receive your replacement device for the device to back in LGs possession, hope that helps!
Click to expand...
Click to collapse
THAT was my understanding of this whole process. Now I hear from GOOGLE that I was wrong. The rep tells me now that.. "Why would we send you another device without receiving ours back? Then you'd have two devices in your possession and we'd have nothing." Does she not understand that they'll have my money in their possession? Like, the hold can turn into a charge and they can go ahead and charge me for their missing device.
That's how ANY warranty replacement has worked in my entire life:
Step 1: Call for warranty device.
Step 2: Warranty device is ordered and sent.
Step 3: Receive warranty device.
Step 4. Send back old device within allotted timeframe or risk being charged for the warranty device at full price and whatever inconvenience charge they company adds.
Not with Google, I guess... They just charge all willy nilly until you're dead broke without a dollar in your account.
Woke up this morning and Google shipped my device after a a long day of calling about this second hold and how it put me in overdraft. I was sent an email, in which I replied to them detailing my frustrations in a calm and courteous mannor... The next email I got back from them was a shipping email.
While I'm happy, that kind of leads me to believe that they are just being jerks about this phone. They just had one magically ready to ship after what I had gone through yesterday? I wasn't expecting nothing more than a "We're sorry. You should be expecting your shipment within 6 to 8 weeks." I wouldn't've even been mad about that. All I wanted was a timeframe so that I could plan around not having a phone.
This thread has gotten way off topic. I'm sure it'll be closed now. LOL!
THANKS EVERYONE.
D3m0x said:
False, you can't just call your bank and say "hi, i want to cancel my cc "
I work in one bank. so....
Click to expand...
Click to collapse
I also work at a bank. If someone wants to close their card they don't really need to give a good reason(damaged / stolen work well), we will resend a card with a new number or the same depending on why they're closing it. Not sure what you mean by you can't just cancel your card, I close cards quite regularly per customer request.
kristoff125 said:
I also work at a bank. If someone wants to close their card they don't really need to give a good reason(damaged / stolen work well), we will resend a card with a new number or the same depending on why they're closing it. Not sure what you mean by you can't just cancel your card, I close cards quite regularly per customer request.
Click to expand...
Click to collapse
But all hold backs will be transferred to the new card, although I have not yet updated my card number in google wallet, right?
kristoff125 said:
I also work at a bank. If someone wants to close their card they don't really need to give a good reason(damaged / stolen work well), we will resend a card with a new number or the same depending on why they're closing it. Not sure what you mean by you can't just cancel your card, I close cards quite regularly per customer request.
Click to expand...
Click to collapse
Look, when you report your cc broke or stolen, then bank gives you other card with other number, BUT all the credit history moves to the new one, including the hold ammounts..
What the title says.
Google store
Sent from my Nexus 6P using XDA-Developers mobile app
Google Store today they are offering $50 off on Nexus 5X and Nexus 6P.
Or use swappa
Sent from my Nexus 6P using Tapatalk
Carphone Warehouse if you're living in the UK, excellent prices especially if SIM free.
Google Store...
Edit
While you're there, check out the official 6P accessories. Google just released the live cases and my o my do they look good or not.
ttminh1997 said:
While you're there, check out the official 6P accessories. Google just released the live cases and my of my do they look good or not.
Click to expand...
Click to collapse
I do agree they look great, but I just purchased a dbrand skin a few days ago...
FreebaseJosh said:
What the title says.
Click to expand...
Click to collapse
Wherever it is the cheapest, total all in cost. The Google store is likely the second worst place since they charge tax to a number of states and usually don't throw in extra goodies. They are beat to the title of worst place to buy only by Best Buy where you will pay tax in every state hat has one. Newegg will charge tax to CA and a few others. IMO the best place to buy is B&H. If you have not heard of them buy without hesitation. They are a well established vendor of photographic gear with outstanding service and some of the better prices around. And when it comes to photo gear their selection is unparalleled.
GroovyGeek said:
Wherever it is the cheapest, total all in cost. The Google store is likely the second worst place since they charge tax to a number of states and usually don't throw in extra goodies. They are beat to the title of worst place to buy only by Best Buy where you will pay tax in every state hat has one. Newegg will charge tax to CA and a few others. IMO the best place to buy is B&H. If you have not heard of them buy without hesitation. They are a well established vendor of photographic gear with outstanding service and some of the better prices around. And when it comes to photo gear their selection is unparalleled.
Click to expand...
Click to collapse
Thanks, and I agree B&H is a great store (I actually some of my PC parts from them), now that I know that they carry the phone I'm gonna go with them. They literally have everything tech related.
Sweet I get no sales tax, a $50 Gift Card, and a selfie stick...
Just bought mint condition 64GB version from Swappa for $440. Very happy with my experiences there, both selling and buying.
craighwk said:
Just bought mint condition 64GB version from Swappa for $440. Very happy with my experiences there, both selling and buying.
Click to expand...
Click to collapse
Or you could have bought a brand new one with a 2 year warranty (1 year extended with many credit cards) for $10 more
I got mine off Amazon, $64 GB; standard price of $549, after taxes and whatnot it came to about $600; it's a bit more expensive, but I'm glad I paid the extra because Amazon is awesome, and I'm getting a replacement shipped because my wifi module died after I unlocked the bootloader (how does that even happen?).
Got mine from Best Buy for $449 and a $50 gift card.
I was there and I already planned on getting the 6P so why not.
Sent from my Nexus 6P using Tapatalk
I got my aluminum 64gb from Amazon for $394- plus tax. I.highly recommend Amazon
Sent from my Nexus 6P using Tapatalk
There are members here telling you not to buy from that Google Store purely because you can save a few bucks elsewhere. But I believe this is incorrect. The Google Store is the single best place to buy from even if it costs you a few extra dollars. Why? RMA's and returns. If you buy from Google and you have a legitimate problem with your phone all you do is tell them about it and they'll give you a replacement. No proof required, and very few questions asked. It's about as easy as it gets. Even if your phone is bent. If you buy from another retailer they'll generally do whatever they can to not provide you with a replacement. Those few extra bucks you might pay via the Google Store are well worth the peace of mind that comes with knowing you'll be taken care of if something goes wrong.
Heisenberg said:
There are members here telling you not to buy from that Google Store purely because you can save a few bucks elsewhere. But I believe this is incorrect. The Google Store is the single best place to buy from even if it costs you a few extra dollars. Why? RMA's and returns. If you buy from Google and you have a legitimate problem with your phone all you do is tell them about it and they'll give you a replacement. No proof required, and very few questions asked. It's about as easy as it gets. Even if your phone is bent. If you buy from another retailer they'll generally do whatever they can to not provide you with a replacement. Those few extra bucks you might pay via the Google Store are well worth the peace of mind that comes with knowing you'll be taken care of if something goes wrong.
Click to expand...
Click to collapse
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
Tech_User01 said:
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
Click to expand...
Click to collapse
A bent phone is usually a manufacture defective one, and is covered under their return policy. Accidental/water damage is not manufacture defective, so it won't be covered. Simple as that.
It's called an RMA and almost all retailers do that for returned merchandise. Look at the situation from their POV: what would keep you from not sending the defective phone back once they sent you the replacement. Again, simple as that.
Tech_User01 said:
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
Click to expand...
Click to collapse
The bent phones aren't seen as accidental damage, there are many reports of these being replaced by Google with no questions asked. Of course you need to "front the money" as you put it. This is normal procedure when an advanced replacement is being provided to a consumer. Anyway, you're not actually being charged, they're not taking any money, all that's happening is you're authorising them to take the money in the case that you don't return the defective device. Do you really expect companies to just send products worth hundreds of dollars with no insurance against theft/fraud?
ttminh1997 said:
A bent phone is usually a manufacture defective one, and is covered under their return policy. Accidental/water damage is not manufacture defective, so it won't be covered. Simple as that.
It's called an RMA and almost all retailers do that for returned merchandise. Look at the situation from their POV: what would keep you from not sending the defective phone back once they sent you the replacement. Again, simple as that.
Click to expand...
Click to collapse
It is simple. So simple I made sure to add it. Being told about a charge is something to know about. It wasn't mentioned. I mentioned it.
As for your question about what would keep someone from not sending a device back. I said nothing about it being right or wrong. You mention it like I did. I don't think it's wrong. Inconvenience for sure, especially if you didn't do anything wrong and it's not your fault. But I know some people would not return the defective device. Integrity for some would make them return it. As for others, some would not and that's almost certainly the reason multiple companies do that exact thing (charge up front).
---------- Post added at 11:43 PM ---------- Previous post was at 11:41 PM ----------
Heisenberg said:
The bent phones aren't seen as accidental damage, there are many reports of these being replaced by Google with no questions asked. Of course you need to "front the money" as you put it. This is normal procedure when an advanced replacement is being provided to a consumer. Anyway, you're not actually being charged, they're not taking any money, all that's happening is you're authorising them to take the money in the case that you don't return the defective device. Do you really expect companies to just send products worth hundreds of dollars with no insurance against theft/fraud?
Click to expand...
Click to collapse
Again, telling those about the charge doesn't mean I think it's wrong. It wasn't mentioned. And being told about paying for the device again, even as a hold that will be returned is something that should be mentioned.