Cracked Screen - T-Mobile Samsung Galaxy S7 Edge Questions & Answer

Not even a week old and I dropped it on the floor and of course it lands face down spiderwebbing the screen. Filed a claim with Assurant yesterday and waiting on hearing back from they. They take forever.

gal419 said:
Not even a week old and I dropped it on the floor and of course it lands face down spiderwebbing the screen. Filed a claim with Assurant yesterday and waiting on hearing back from they. They take forever.
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That sucks, sorry man. Was it in that case when it happened? It looks like the corners should have helped protect it. My case is solid across the top and bottom and not just on the corners like yours. I hope I don't have to test it out though.

Yes it was in the case when I dropped it. I have the Samsung case for it.

Related

How many times have you dropped your N1?

Just curious too see how many times people have dropped their phones.
Mine has fallen off my desk a couple times but nothing serious, no damage done at all.
None, but close a few times before I got the Seidio case!
none...try to keep the phone nice and clean.got my zagg screen protection the same day with my phone.so..unbox the phone and first thing i do was straight to install the screen protector(i got the whole body protector).and i don't even charge the battery or turn the phone first.
dropped it a lot. on the street and in the water. still works great. this thing is build to last. although i have a bunch of scratches and dents. LOL poor me!
engadget.com/2010/02/07/watch-nexus-one-get-built-then-beaten-mercilessly
Futomaki said:
none...try to keep the phone nice and clean.got my zagg screen protection the same day with my phone.so..unbox the phone and first thing i do was straight to install the screen protector(i got the whole body protector).and i don't even charge the battery or turn the phone first.
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Wow... I applaud your self-discipline.
Personally, I wouldn't have installed the Zagg until I'd played around the phone for a few days to make sure I didn't need to send it back for any reason.
uansari1 said:
Wow... I applaud your self-discipline.
Personally, I wouldn't have installed the Zagg until I'd played around the phone for a few days to make sure I didn't need to send it back for any reason.
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lol...that's what i thought and my friend tell me right after i finish install the screen protector.what if something wrong with the phone??what if i have to send the phone back??but lucky me the phone is working good till now(my 3rd day with N1).
1 time.
Hopefully never again. Luckily it was in the sleeve and from my back pocket to the floor.
Not yet. Almost dropped it in Costco onto the concrete floor once... luckily quick reflexes caught it.
My wife dropped hers several times really hard on rough surfaces. The screen is fine, one corner got dented inward, and 3 side scratches, on the volume key side, that show some shiny metal layer. Due to the dark colour, you still have to look for the damage to see it.
I dropped it face first into gravely gravel. =( Battery cover popped off, I stood there for like five seconds with my face = O
The chin has a gouge in it, and on the right side of the screen the metal has small gouges too.
Futomaki said:
none...try to keep the phone nice and clean.
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Same here..
Got it Jan 6th, dropped it on the street Jan 15th and cracked the screen.. $200 to fix... SUCKS!!
Once. One slip... climbing out of a SUV. Hit the pavement. My heart stopped for a moment. Picked it up, worked great still. Got a nice ding on the top now though... Makes me sad
Never. And hope it stays that way However, I do have a sh---y silicone case on it at the moment. Hopefully will upgrade the case soon.
0 so far. got a seidio case now to protect it now hopefully still no drops
r0adki111 said:
1 time.
Hopefully never again. Luckily it was in the sleeve and from my back pocket to the floor.
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Same exact scenario happened to me. Luckily the floor had carpet too. That sleeve is almost more slippery than the actual phone!
I've only dropped my G1 just ONE TIME in the 15 months I had it.
Bricked a few times learning about root, ADB commands, and flashing many roms.
My N1?
NEVER!
I'm even scurred to put it in my pocket with a little loose change, even with the silicone casing + screen protector!
Usually I'd never drop it, but I was doing something stupid and forgot it was in my shirt pocket and it smashed on the ground and the lid and battery flew off and the top insides came unclipped and loose - couldn't get the cover back on and I was really gutted - while my so called friends laughed their heads off. managed to get everything back in place but it has a scratch on the bottom and a few tiny dents on the side. owell. nobody wants to buy it now!
None thank GOD. the phone is so good i am scared to use it.. and the surface of the phone is not that grippy like google say.
Once, Put luckily it was in the sleeve and was only from where i was holding it to the ground, made a cute noise but not a scratch or ding on it! Hoping to never experience that again though

Don't drop your transformer onto concrete...

I've had my TF101 for three months now, and the more I use it, the more I love it. Tried a few ROM's, got some games, watched some video I'd converted to HD mp4, played some old text based adventures. Spent time bonding.
The relationship hit a bump in the road yesterday. The Transformer fell out of its protective case (I shoulda closed the zip) and landed on the corner closest to the power button. The bezel popped away from the screen a little, there's an ugly dent, and now I can't use the power button. I push, pull & tweak it, but nothing happens, it either doesn't work at all, or locks on.
I've called Asus (in Sydney) and got an RMA number for it... guess I'll wait and see what happens. The warranty clearly states that it doesn't cover accidental damage or misuse.
Already having withdrawals.
PW
yeah sorry about your mishap man....sucks for sure!!!
i ve had my tf101 for about 2 and a half or 3 months as well and just about a week ago i had it pluged in and using it on my lap basically. thre fone rang and when i jumped up i fumbled the tab and it took a fall onto the stone infront of the fireplace. it hit on the tab and dock the corner by headphones jack and the corner by the docks sd card. Its dented and scratched in a few places but i got extremely lucky and even though it fell a good 4 ft and hit with some force it functions as intended still (knock, knock, knock) on wood.
surprised me really, seeing ive heard and seen so many people crack a screen from a 2 ft drop onto surfaces much softer than what mine hit.
i have an OG IPAD that i let the rest of the family abuse now, but when i had it i forgot it on the roof of my blazer one day and took off....At about 45 mph i looked in the rearview and watched as it hit the dirt road and bounced and slide about 30-40foot......OUCH!!!!....And it survived without a scratch the case was scuffed up a bit but that was it....
My Point is....basically these little things can be pretty tough really.
I got mine during the US launch, and had not dropped it ONCE since then ... until last week. Had it under my armpit in the Asus-branded rubbery case while toting a bunch of crap to my car. Forgot that it was under my arm when I opened the car door, and when I reached in the car to put my bag in, it fell from under my arm SMACK onto the driveway. I looked down in horror, tears welling in my eyes, quivering in terror (OK I exaggerate). Picked it up, and the only problem was the back had popped off a bit on one edge. Snapped it back into place, and all was right with the world. I was lucky that it fell flat, rear-side down, instead of on a corner I guess.
Squire-au said:
I've had my TF101 for three months now, and the more I use it, the more I love it. Tried a few ROM's, got some games, watched some video I'd converted to HD mp4, played some old text based adventures. Spent time bonding.
The relationship hit a bump in the road yesterday. The Transformer fell out of its protective case (I shoulda closed the zip) and landed on the corner closest to the power button. The bezel popped away from the screen a little, there's an ugly dent, and now I can't use the power button. I push, pull & tweak it, but nothing happens, it either doesn't work at all, or locks on.
I've called Asus (in Sydney) and got an RMA number for it... guess I'll wait and see what happens. The warranty clearly states that it doesn't cover accidental damage or misuse.
Already having withdrawals.
PW
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After reading the thread title I was about to post a witty comment about not telling me what to do but then I dropped my transformer onto my wood floor. (karma, right?) and then I read the thread. Gosh that really does suck. Mine landed side-of-the-dock down first so my SD card shot out and got lost somewhere under the couch... I really hope they will fix it for you. From my experience Asus is really good with RMA stuff if you can talk with a real asus employee rather than their phone people and explain what happened. I had an amazing motherboard which shorted out after a month of use and they had stopped selling that exact model (sabertooth gx or somethng like that) so, instead, they gave me a better, more high end replacement for it. They also fixed my dock even though I lost my serial number (I had to pay for shipping but it was worth the 30 bucks). Like I said, good luck and I hope they don't charge you for the repairs
Squire-au said:
Don't drop your transformer onto concrete...
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Sorry to hear about the problem, but this is just common sense...
****s happened!!!
I've dropped it on concrete from about 4 feet high.
Case took most of the impact but got a little dent.
Beside my cell phone the tf get handle a lot so sooner or later
it get dropped.
If the actual button isn't screwed up, you can probably insert a flat head under the bezel (easier in BACK!) and pry it up a little, and reseat the button (hold it with the button facing the ground) and pop the bezel back. Give or take the beds.
I'm really glad I don't have formica floors, or concrete...I keep mine in a backpack when on the go, just in case lol.
Sent from my Transformer Prime TF201 using Tapatalk
really sorry man.
got mine for a week now
i dont want to drop it
thats why i bought case and screen protector for it.
i love this thing way too much. i dont wanna break it
Dropped mine off the arm of the sofa onto carpet, it was docked and inside its neoprene case at the time. Result = screen cracked into 2 seperate peices
Guess its all down to luck in terms of damage done in accidents like this, mine is still useable but I thought the Gorilla glass would be much tougher.
Would be very interested to hear what happens with the RMA for the OP, I haven't dared contact ASUS uk for fear of the number of digits in the bill.
Had a similar incident with a happy ending
Squire-au said:
I've had my TF101 for three months now, and the more I use it, the more I love it. Tried a few ROM's, got some games, watched some video I'd converted to HD mp4, played some old text based adventures. Spent time bonding.
The relationship hit a bump in the road yesterday. The Transformer fell out of its protective case (I shoulda closed the zip) and landed on the corner closest to the power button. The bezel popped away from the screen a little, there's an ugly dent, and now I can't use the power button. I push, pull & tweak it, but nothing happens, it either doesn't work at all, or locks on.
I've called Asus (in Sydney) and got an RMA number for it... guess I'll wait and see what happens. The warranty clearly states that it doesn't cover accidental damage or misuse.
Already having withdrawals.
PW
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I had the same incident 3 months ago. I dropped the transformer with dock in my office parking lot. It fell flat. When I pushed the power button it would not turn on. As it was an accidental drop I was sure ASUS warranty would not cover it. Still sent it to ASUS and was happy it was repaired under warranty.
Thank you so much for this warning, I was just about to try this with mine.
Low023 said:
Thank you so much for this warning, I was just about to try this with mine.
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Stop flaming the OP ffs, he was just telling us what happens if dropped on concrete and how sturdy it is.. Jog on if you have nothing useful to say.
blickmanic said:
Stop flaming the OP ffs, he was just telling us what happens if dropped on concrete and how sturdy it is.. Jog on if you have nothing useful to say.
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I dropped mine once in uni flew 2 meters across the room and was thankfully ok
I hve never dropped it again since or let it leave my sight so to speak
Sent from my Transformer TF101 using xda premium
Thanks for all the good wishes. I rang the service centre (Dingotech, cool name) and a very sympathetic young lady told me all I need to do to get it RMA'd. I told her what had happened, she didn't think it would be done under warranty. Ahh well. Anyways, I couriered it out to them, and they'll ring me with the quote sometime. NOT looking forward to it. So I'm forced to play with my old Advent Vega, with its cruddy viewing angles and bluetooth dropouts. I knew there was a reason I didn't sell it.
I'll keep you posted.
PW
Squire-au said:
Thanks for all the good wishes. I rang the service centre (Dingotech, cool name) and a very sympathetic young lady told me all I need to do to get it RMA'd. I told her what had happened, she didn't think it would be done under warranty. Ahh well. Anyways, I couriered it out to them, and they'll ring me with the quote sometime. NOT looking forward to it. So I'm forced to play with my old Advent Vega, with its cruddy viewing angles and bluetooth dropouts. I knew there was a reason I didn't sell it.
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Yeah, they can hardly be expected to cover it. Your choices are either to buy insurance with accidental damage cover yourself, or just tell yourself that accidents happen, and when they happen it just means it's time for an upgrade.
I heard ASUS charges US$75 for the labor & bezel.
The same happened to my transformer. I dropped it on the corner and ruined the bezel.
However, I was able to hammer it out with a small ball peen hammer after carefully removing the bezel (which was a more difficult task than banging out the bends & dents).
It's very thin and flexible so I was just as easy to fix as it was to break.
After I put the bezel back on the only noticeable damage left were some scuffs on the metal from the fall. I just sanded them down a bit to smooth them out and it's good as new to me.
The entire process took about 15 minutes.
I once had my transformer in my bag (docked) with a steel water bottle. It was raining, and i went to jump over something, slipped, and landed on a pointy edge.
The aluminium water bottle was mangled but my transformer was fine (though i later realised that at full brightness, on a black screen there is pressure damage.)
I suppose it saved my back though.
Only dropped mine on to carpet (given, it was from four feet up), but no damage.
On the other hand, I just finished a screen/digitizer replacement for a friends iPad 2 - he had it under his kids stroller and it fell, only about two feet, on to asphalt when he went to load the stroller in to his car. The drop mangled the corner where it impacted and totalled the screen.
I hold onto mine like it's my child. I will never ever drop this... And now I'll be more careful because I probably jinxed myself.
Sent from my ADR6425LVW using xda premium
I dropped my onto concrete from about 6'. It damaged the bezel something fierce, but I have bent it back into shape. It could use some super glue to hold it into place a bit better, but I was pleasantly surprised that it is still 100% functional. My EVO 3D hasn't received nearly this type of abuse and is hardly usable.
I do agree though, don't drop it on pavement.

just another cracked screen here..

Almost caught it before it hit the ground too... So Sony customer service is a joke. she said they probably wont cover it.. does anyone have any idea how much they will charge me to fix it if they deny my warranty claim?
. screen is cracked and touchscreen is totally unresponsive. was dropped from waist height.. screen shattered right away.. buyer beware..
crxmax said:
Almost caught it before it hit the ground too... So Sony customer service is a joke. she said they probably wont cover it..
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you dropped the phone and it broke. why would they cover it?
if you crash your car, do you run to the dealer expecting a free repair?
Well, mine fell the other day from shoulder height and i'm glad there wasn't even a scratch on it after the fall D:
Sent from my D5833 using XDA Free mobile app
crxmax said:
screen is cracked and touchscreen is totally unresponsive. was dropped from waist height.. screen shattered right away.. buyer beware..
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sorry this happened, man. each time i hold the phone i'm scared imma drop it.
out of curiosity, were you using a screen protector or case?
crxmax said:
Almost caught it before it hit the ground too... So Sony customer service is a joke. she said they probably wont cover it.. does anyone have any idea how much they will charge me to fix it if they deny my warranty claim?
. screen is cracked and touchscreen is totally unresponsive. was dropped from waist height.. screen shattered right away.. buyer beware..
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Why must you make yet another seperate cracked screen topic for this?
And of course they won't cover it, you dropped it! You should've bought an insurance if you want coverage for damage that is your own fault.
Your drop = your fault.
I can't get your point actually
i was using the skinomi front, back and side skins. i know they wont cover it. just sucks that sony is making a phone that cant survive even one drop. what since customer service cant tell me how much it is to fix it i was looking here to see if anyone knows?
All phones can get a cracked screen when dropped. Some times on the first drop, others survive many falls. It's all about how it lands. My S3 cracked from a fall out of my pocket when I was sitting on the ground, so max 15 cm. It landed with the display down on a sharp rock. Pure bad luck..
I guess there's no point in keeping this thread open now...
---> Thread closed

Am I the first to break the screen?

Yup, just a little over 48 hours after purchasing my G4, it slid out of my pocket when getting out my car and fell flat on its face ?. This is the first screen I've ever cracked. Usually people bring me their cracked screens to me so I can repair or replace them. My question to you guys and gals is should I go through AT&T's insurance or through LG's warranty department to get it replaced. I've looked into doing it myself as well. Just trying to weigh my options.
?????
Ouch!
Yeah, it made me sick to my stomach when I saw it.
I'd say whichever is cheapest, I wouldn't try fixing it myself risking to break it or something.
Damn, really feeling bad for you [emoji22]
Bad thing is I have a spigen case and tempered glass protector order and should be here tomorrow.
Damn that sucks man sorry.
Sent from my LG-H815 using Tapatalk
cogcaviz24 said:
Yup, just a little over 48 hours after purchasing my G4, it slid out of my pocket when getting out my car and fell flat on its face ?. This is the first screen I've ever cracked. Usually people bring me their cracked screens to me so I can repair or replace them. My question to you guys and gals is should I go through AT&T's insurance or through LG's warranty department to get it replaced. I've looked into doing it myself as well. Just trying to weigh my options.
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Same thing happened to another guy a few days ago. Same story even. Fell out of his pocket getting out of his car in a parking lot and cracked the top left corner. I think he said LG wanted like $150 to fix it.
slid out of the pocket getting out of the car. Raise leg up, empty pants pocket. The height isn't even that high less than two feet.
Man that blows. You guys weaing skinny jeans or something. Mine fits all the way inside my front right jeans pocket. No way its falling out.
Sent from my LG-H811 using Tapatalk
http://forum.xda-developers.com/g4/general/g4-screen-worst-screen-t3126921
Dropped mine today case saved it
That sucks, bro. I definitely feel for ya.
That sucks. Look on the bright side, has this been a Z3, whole thing would've been shattered.
Does the touch screen still work? I remember breaking my g2 and it completely shattered and it didn't register touch at all!
cogcaviz24 said:
Yup, just a little over 48 hours after purchasing my G4, it slid out of my pocket when getting out my car and fell flat on its face . This is the first screen I've ever cracked. Usually people bring me their cracked screens to me so I can repair or replace them. My question to you guys and gals is should I go through AT&T's insurance or through LG's warranty department to get it replaced. I've looked into doing it myself as well. Just trying to weigh my options.
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what the...i thought you copy paste my story..until i saw the picture...
Hi 5 !
my cracked after 24 hrs of owning it..same scenario ... u can see my thread here..
http://forum.xda-developers.com/g4/general/g4-screen-worst-screen-t3126921
darkpower_4 said:
Does the touch screen still work? I remember breaking my g2 and it completely shattered and it didn't register touch at all!
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Yeah everything still works.
It's not that bad, just an eye sore. I'm gonna be talking AT&T tomorrow see if it's worth using their insurance.
cogcaviz24 said:
Yeah everything still works.
It's not that bad, just an eye sore. I'm gonna be talking AT&T tomorrow see if it's worth using their insurance.
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yes...it's really an eye sore!!!!
i guess we are lucky the screen cracked on the top corner...the LG service center guy told me..that if the crack hit the digitizer...they will need to replace the digitizer which will cost more..
for now, the replacement on the body frame and the glass will cost around sgd190..
Another great example of why not to Rock any phone 'naked'. Thanks for sharing and hopeful you get a resolution as soon as possible.
.: Sent from my 'Android til I die' Phone or Tablet :.

2nd day. Cracked. gonna cry

Case comes in Saturday....slipped off my lap getting out of car and this happened.
OMG. T.T I'm sooooo sorry. Yeah, this is the exact reason I bought cases before getting my phone. I can relate to having to wait to get a case, as that's what happened with both my S3 and S6. Was paranoid AF that I'd drop the phone and damage it.
Got lucky that nothing happened before I got the cases, though in the case of my S6, the guy I bought it from included one, which he didn't mention that he'd include one, so that was a nice surprise when I got the phone. But, since then, I definitely made sure I was prepared so I'd have something Day 1 of getting my S8+.
Is there anything you can do about it or... do you just have to live with a broken back?
Thanks. I'm going to switch out the back glass this weekend hopefully. Can't do anything about the scuffs on the plastic, but better than nothing
True, true. Until then, just be careful that you don't cut yourself on the glass. Just curious, how high was the drop? Crazy that it cracked so easily. Then again... it IS glass...
Literally 2.5 feet. Im kinda dissapointed:/
I already have two cases and a screen protector, i pick up my phone tomorrow.
Sorry this happened to you
it was my own carelessness not paying attention and lack of getting a case in time... altho i honestly didnt think id recieve the phone on the 19th either.
That's why I was using my s5 outdoor till I get my spigen case :crying: I'm sorry for your loss :crying:
Superbeeblaze said:
it was my own carelessness not paying attention and lack of getting a case in time... altho i honestly didnt think id recieve the phone on the 19th either.
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Know how it feels my s7 Edge has a cracked back even with the uag case on it
how can one be this careless , ouch
Omg I want to cry for you, I know how this happened when I dropped my note 5 a few weeks after getting it! The phone doesn't feel the same after
The drops that hit the corners are often killers.
Superbeeblaze said:
Literally 2.5 feet. Im kinda dissapointed:/
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... That's not even waist height. :/ Expected a corner dent or whatnot on the metal frame, buttttt... didn't think the glass would break at such a low height.
Who you buy it through?
Sent from my iPhone using Tapatalk
That corner damage looks worse than any of the drop test videos.
https://youtu.be/ZsaFc59FY6w?t=125
mrkoven said:
how can one be this careless , ouch
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how can one be this rude, is the better question!
No need to pour salt in the wound with insults.
You put the phone on your lap in your car? You kind of deserve it. It's an expensive phone, you should have been way more careful with it, especially without a case.
exparanoia said:
You put the phone on your lap in your car? You kind of deserve it. It's an expensive phone, you should have been way more careful with it, especially without a case.
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I've done this multiple times. It's not hard.
I had a few slips yesterday so have ordered a case that was delivered this morning!
I was going to leave it a few weeks but came to close to amazing it. I even left it I'm the house where I went out to do some . Even errands.
Running
Rule nunber 1. NEVER EVER EVER put a phone on your lap when in a car.
Im sorry that happen to your phone that sucks.
My wife drop her note 7 (second recall device) 10mins after walking out the store. Only crack the bad. I did a claim for it paid the $175 got a new one the next day and then 3 days later oh note 7 recalled again.
But me myself i like to have cases and screen protectors day one

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