Database Users

[Q] Help---people can't hear me

I had an issue with my LG G2 where people can't hear me when I call them. If I turn on speakerphone, they can usually hear me then. So I exchanged my G2 for a new one. Same problem now. About every 5th call or so, people can't hear me. It's driving me nuts. Could there be some software that's messing things up? I have google voice installed, and while most of the calls in question are GV calls, not all of them are. Just called someone now from my regular number and they couldn't hear me. Anyone have any tips or even advice on how I can tackle this?
Running latest Android updates and apps always, no root. Verizon. Calls placed from random locations (and even different states).

I am having the same issue. There are a couple of things I have tried. The most promising is to turn off Google hotword detection on every screen.
You can also try turning off the Privacy Keeper and Voice Enhancement in Call Settings. If any of this works for you, or you find and answer, let me know!

eepyikes said:
I had an issue with my LG G2 where people can't hear me when I call them. If I turn on speakerphone, they can usually hear me then. So I exchanged my G2 for a new one. Same problem now. About every 5th call or so, people can't hear me. It's driving me nuts. Could there be some software that's messing things up? I have google voice installed, and while most of the calls in question are GV calls, not all of them are. Just called someone now from my regular number and they couldn't hear me. Anyone have any tips or even advice on how I can tackle this?
Running latest Android updates and apps always, no root. Verizon. Calls placed from random locations (and even different states).
Click to expand...
Click to collapse
Having the same issue with 2 lines, same LG G2 phone. Called Verizon, was told it sounds like a hardware issue. I'm thinking it's something to do with their Android update personally.

Had exact same issue and took phone to repair center. They said it was mic issue. They ended up replacing the entire phone but guess what - issue is still there on new phone.
Sent from my LG-D802

I've seen this issue on many forums and with the number of people that are having the problem, it has to be either LG flaw or a software issue. I'm trying turning off the ok google, noise cancellation, and privacy keeper. But I'm pretty sure I tried those on the last phone with the same results.
Just to make sure we're all having the same issue, you can be heard once you turn on speakerphone, correct?

Update on this: Still having the issue after disabling ok google hotword..

eepyikes said:
Just to make sure we're all having the same issue, you can be heard once you turn on speakerphone, correct?
Click to expand...
Click to collapse
I read your reply some time ago but didn't answer because I had no answer.
Today the bug appeared again so I turned on speakerphone like you said. Guess what, they could then hear me!
Thanks for the tip @eepyikes, its a good workaround but lets hope for a proper solution.
Sent from my LG-D802

Any of you with this issue also have a Pebble or other type of smart watch?
I've noticed the same problem but the issue goes away when my Pebble isn't actively paired.

cahiatt said:
Any of you with this issue also have a Pebble or other type of smart watch?
I've noticed the same problem but the issue goes away when my Pebble isn't actively paired.
Click to expand...
Click to collapse
-Correction- I hadn't had this issue since I disconnected my Pebble about 10 days back. It came back today when I made a call. What I noticed today is.......
When I switched to the speakerphone the person still couldn't hear me very well. Switching back to mic the problem is still there. But when I turned on my BT headset the audio was fine. Switching back to the phone mic from the BT the problem cleared up.
Did a test call initiating the call on the BT headset and had the same audio problem through BT. Switching back to the phone mic or speakerphone cleared it up.
Initiated another call on the speakerphone. Same audio problem. Switched to BT and it cleared up again. Switched back to the phone mic and it was still fine.
Seems the issue is there when initiating the call on BT, mic or speakerphone but switching from BT to the phone or phone to BT clears it up. I'm on a D801 (TMO) and first noticed this about three weeks back.
Rebooting the phone seemed to clear it up at least for the short term. I just noticed that the Google search app updated on the phone about two/three weeks back. Seems about the same time I started noticing the issue.
I had a backup of Google search 4.1.29 from back in January. Just restored that version and blocked it from updating to see if the issue comes back again.

Interesting to see this is also on the d802. Mine is the VS980.

The 13qcelp trick does not fix it. So tired of this!
Any other tricks out there??

Happened twice in one day. New record for me. Sick of people saying "hello?? Anyone there??? Hello??" until i turn speakers on. With speakers sound is horrible so really annoying! Wonder if issue will happen with AOSP/CM roms.....
Sent from my LG-D802

Person on the other end hears their voice back --- Help

Guys, since my 6p, almost every call I make or receive, the person on the other end tells me that they are hearing what they said back. It's like an echo of what they said. I head them perfect and no issues on my end.
Anyone else having this issue?

And to add, I'm trying calls with and without case and it doesn't make a difference. Sometimes the echo for the person on the other end goes away after few minutes but most of the time it stays for the entire conversation. I also just today tried whatsapp call but same issue. Very frustrating as everything else on the phone is perfect.

I had this yesterday on WhatsApp

Any ideas? I sure can't be the only one out there with this issue.

It's a typical Google mic cancellation issue like the nexus 5 had. It will never be fixed.

scoobiesnacks said:
It's a typical Google mic cancellation issue like the nexus 5 had. It will never be fixed.
Click to expand...
Click to collapse
Doesn't look so typical as Internet/forum search brings nothing being reported regarding this on Nexus 6p. Don't care what's on Nexus 5.
The problem is specific to callers on the other end of the phone hearing themselves back when they speak.

I have had the same issues. To fix I lower my volume all the way down then they say it's fine. The other option is to use speakerphone. I did read somewhere people are using their finger to cover the mic hole on the back. I'll try that today.

mikevipsr said:
I have had the same issues. To fix I lower my volume all the way down then they say it's fine. The other option is to use speakerphone. I did read somewhere people are using their finger to cover the mic hole on the back. I'll try that today.
Click to expand...
Click to collapse
Keep me posted Mike. I'll try the volume, but I won't be able to hear them if volume is all the way down hehehehe

Lepa79 said:
Keep me posted Mike. I'll try the volume, but I won't be able to hear them if volume is all the way down hehehehe
Click to expand...
Click to collapse
Here is the best temporary fix. Use a headset with a built in mic.
Also, calls over internet are more likely to get echo. Try a regular phone call, no Google voice and such either, just a regular sim number based call.

Lepa79 said:
Keep me posted Mike. I'll try the volume, but I won't be able to hear them if volume is all the way down hehehehe
Click to expand...
Click to collapse
Covering the mic hole did help but if my volume was to high it would still do it. It's like the sound vibrations are getting picked up through the phone. Anyways I am rooted and romed. I may look into turning noise cancellation off.

I'm personally having this issue only when the back casing are attached to the phone or when i accidentally cover the back mic with my finger

Posting an update. It seems doing either one of the below fixes the echo callers on the other end are hearing:
1. Cover the mic at the back top of the phone during the call
2. Or Lower the volume to like half or three quarters of the way
I prefer option 2 and all is fine now.

Lepa79 said:
Doesn't look so typical as Internet/forum search brings nothing being reported regarding this on Nexus 6p. Don't care what's on Nexus 5.
The problem is specific to callers on the other end of the phone hearing themselves back when they speak.
Click to expand...
Click to collapse
This is happening in quite a few different places:
http://www.techtimes.com/articles/1...one-google-says-it-is-investigating-issue.htm
http://forum.xda-developers.com/nexus-6p/help/people-tell-im-hard-to-hear-call-t3291011
http://forum.xda-developers.com/nexus-6p/help/nexus-6p-microphone-t3238695
https://productforums.google.com/forum/#!topic/nexus/g70qCHkqLA4
https://www.reddit.com/r/Nexus6P/comments/3ui2i7/echo_when_talking/
https://www.reddit.com/r/Nexus6P/comments/4fh189/has_there_been_any_progress_on_in_call_echoing_or/
https://www.reddit.com/r/Nexus6P/comments/3rxsko/fix_bad_voice_quality_in_calls_rooted_devices/
Just to name a few. I did the fix listed above because I was sick and tired of having everyone tell me they could hear themselves echoing while they talked to me.

gts24 said:
This is happening in quite a few different places:
http://www.techtimes.com/articles/1...one-google-says-it-is-investigating-issue.htm
http://forum.xda-developers.com/nexus-6p/help/people-tell-im-hard-to-hear-call-t3291011
http://forum.xda-developers.com/nexus-6p/help/nexus-6p-microphone-t3238695
https://productforums.google.com/forum/#!topic/nexus/g70qCHkqLA4
https://www.reddit.com/r/Nexus6P/comments/3ui2i7/echo_when_talking/
https://www.reddit.com/r/Nexus6P/comments/4fh189/has_there_been_any_progress_on_in_call_echoing_or/
https://www.reddit.com/r/Nexus6P/comments/3rxsko/fix_bad_voice_quality_in_calls_rooted_devices/
Just to name a few. I did the fix listed above because I was sick and tired of having everyone tell me they could hear themselves echoing while they talked to me.
Click to expand...
Click to collapse
Glad my post helped someone. Cheers!
Sent from my Nexus 6P using XDA-Developers mobile app

Lepa79 said:
Glad my post helped someone. Cheers!
Sent from my Nexus 6P using XDA-Developers mobile app
Click to expand...
Click to collapse
Long term have you had issues in busy places like airports, bars/restaurants? Do people complain of too much noise around you with noise cancelling turned off?

the issue is still persist even after the June OTA. is there any way we can contact Google or Huawei to fix this issue permanently ?
I really love the phone but this issue is frustrating as it is a basic need in any phone. phone calls must be ok. how it can be fixed without root ?

It might be due to phones calls over the internet such as advanced calling on Verizon...I had this issue too a while back but I read somewhere this could be the issue do I turned off of advanced calling(calling over the internet so while I'm on a call I can use the internet over 4g). This is quite annoying since I sometimes do need to use internet while I'm on a call but I think the echo problem is worse.
So far no one has complained about an echo since I turned off advanced calling when before purplpeople would complain or stop talking about every call. Hope this helps

Poor call quality

Have only had the phone for a few days but have noticed that the call quality on my phone is horrible. Everyone that I call tells me that the quality is horrible, I keep going in and out and it just sounds like I have no service at all even when i have full 4g.
I have tried everything I can think of (Turning HD calling on and off, turning data on and off, factory reset my phone) and nothing has helped. If someone could please help me that would be great! I love the phone, but this could be a reason why I will be returning and getting a replacement or just something else all together.

savini72 said:
Have only had the phone for a few days but have noticed that the call quality on my phone is horrible. Everyone that I call tells me that the quality is horrible,.
Click to expand...
Click to collapse
I would take it to a Verizon store and have them check it out. See if theirs is the same. I don't have that problem and if it was common I'm sure a lot of people would be complaining about.

Eddie Hicks said:
I would take it to a Verizon store and have them check it out. See if theirs is the same. I don't have that problem and if it was common I'm sure a lot of people would be complaining about.
Click to expand...
Click to collapse
That's what I was thinking of doing tomorrow. Hoping they can just replace it and it will be 100%... Will post back after i exchange

savini72 said:
That's what I was thinking of doing tomorrow. Hoping they can just replace it and it will be 100%... Will post back after i exchange
Click to expand...
Click to collapse
Try turning off your HD calling. (S7 comes with HD calling enabled by default... to disable... go SETTINGS > ADVANCED CALLING > switch to OFF ... see if that helps)

RBThompsonV said:
Try turning off your HD calling. (S7 comes with HD calling enabled by default... to disable... go SETTINGS > ADVANCED CALLING > switch to OFF ... see if that helps)
Click to expand...
Click to collapse
I tried it all. HD on and off, full service/ 4G on and off, Wifi Calling.... it all just sounds horrible. I will be bringing the phone to them tomorrow

savini72 said:
I tried it all. HD on and off, full service/ 4G on and off, Wifi Calling.... it all just sounds horrible. I will be bringing the phone to them tomorrow
Click to expand...
Click to collapse
I'm having the same problem. The other day it was choppy for a call, and today I got a bad echo. Please post the result, I'd like to know if it's the phone.
Unfortunately while waiting for my phone case in the mail and trying to be careful, I managed to drop the phone and there's a very small chip/bubble underneath the left soft-key so I'll be unable to exchange it if it's the phone.

I shall know tomorrow! I need to get to the bottom of it
Sent from my SM-G935V using Tapatalk

Personally coming from a Nexus 6P the call quality is amazing...like perfect. I have Advanced calling enabled as well. I did have issues when I tried to enable wifi calling, but with wifi calling off it's the best voice quality of any device I recall.

savini72 said:
Have only had the phone for a few days but have noticed that the call quality on my phone is horrible. Everyone that I call tells me that the quality is horrible, I keep going in and out and it just sounds like I have no service at all even when i have full 4g.
I have tried everything I can think of (Turning HD calling on and off, turning data on and off, factory reset my phone) and nothing has helped. If someone could please help me that would be great! I love the phone, but this could be a reason why I will be returning and getting a replacement or just something else all together.
Click to expand...
Click to collapse
Have you tried toggling the voice privacy setting in the dialer to see if that helps. I remember that being a quick fix on some random phone from years ago... Don't even know if that would accomplish anything but worth a shot of nothing else is working.

Just to update my problems with the phone, I think it's inherently different from OP's problem. After talking with the people I experienced the issue with, they could here me fine, I would just hear them in poor quality. But the issue hasn't happened for a few days now and the echo I experienced is due to one person's phone, and I think the issue is on their end. Chalking it up to crappy connection for me.

so after a few days of trying to figure out what the problem was and having a guy at Verizon look at it and installing a new SIM, the phone seems to be working fine. Call quality is normal and no one has complained about it sounding choppy or anything out of the norm. g

I had this problem on my note 3 before sometimes it's just lint not the phone there should be little holes one on top one on bottom they are microphones tiny dot of you get it dirty you sound horrible to the other ppl I had that happen on many phones good luck. Oh be careful use something small to clean but try it.
Sent from my SM-N900V using XDA Free mobile app
---------- Post added at 04:17 PM ---------- Previous post was at 04:16 PM ----------
Oh yeah and ppl talk into the bottom of their phones when on speakerphone this is wrong the top of the phone has the mic for this mode of chat. Or ppl can't hear you or think your far away. Good luck folks.
Sent from my SM-N900V using XDA Free mobile app

I have an s7 using the ATT network and the complaints about call quality has led me to looking into switching to a Nexus. I will never buy a samsung again after this experience. The entire purpose of a phone is to have calls go through. I can use my tablet or anything else if I wanted to only have good wifi call quality.

I purchased my S7 in April of 2016 and am having the same or similar problem. If someone is talking to me on the phone and I start to speak or if there is noise in the room, the voice of the caller crackles in my ear and then gets muted completely. The voice will not return until I quit speaking or the room noise changes. All of this happens within milliseconds, so you only catch bits and pieces of the conversation. It is very annoying. We have done all kinds of tests and setting changes to the phone with no results. The poor call quality is random but persists when using the phone earpiece, speaker phone or Bluetooth headset.
Verizon has sent me two replacement phones and one SIM card. Now they are saying that they want to send me a third phone and SIM card.
Any suggestions?

Grrr... I feel you on the cracked device. Thanks for the warning/reminder. I switched off the HD call setting altogether. Just got mine and the call quality is awful; cuts in and out and sounds like electrical interference (one of those old kid voice things that make it sound electric). If these tricks don't work, I am returning it before I 'crack' mine.

other end can't hear me, I'm on tmobile

So I've had this issue with several calls. One going to t-mobile, another to Verizon and another to a land line. All three said that I have constant call loss. All they hear is static, and my voice goes in and out. I was in my truck for two of the calls and in a home Depot for another. I can hear the caller on the other end, but they can't hear me. Anyone else have this issue and maybe a fix? Thanks.

Turn off VoLTE and see if it persists
Go to your phone - 3 dot menu top right corner - Call settings - VoLTE slider to off

We're you moving? Maybe slow transfer of towers. And also what other poster said.

Ya I went in and disabled volte, so far it has helped. I'll do some more calls and see if it's a good fix. Thanks.

Update, I turned off volte and I still have the same issue where they can't hear me on the other end.

Bad antennas and or mic. Try sim in another phone before exchange.

@rbiter said:
Bad antennas and or mic. Try sim in another phone before exchange.
Click to expand...
Click to collapse
This, you may have a bad unit. I know mine did that issue a couple of times but I was in a bad LTE area and had VoLTE on.

So I found out why my phone calls kept getting really muffled. Apparently the way I hold my phone my pinky would cover the mic... So now I feel dumb, but I didn't think that the mic would get muffled this easily. So if anyone has the same problem watch your finger placed.

Incoming calls - buzzing sound [video inside]

Hi,
I'm loving my OnePlus 5, but there is a strange behaviour with incoming calls. When the phone is ringing and vibrating, sometimes a really bad buzzing sound occurs every few seconds.
It doesn't happen with every call and I have absolutely no idea what's triggering it. I've thought about the vibration motor, but then it shouldn't only make that sound for some calls.
Anyone else with this issue?

Ok, I've done some tests and can easily reproduce the issue:
It happens when vibration is set to strong, like it is set default for calls, and the phone is lying somewhere. As soon as i touch the phone a little bit or take it in the hand, the sound stops. It cames definitely from the top (right?) of the phone.
It would be nice, if anyone could check if their phone makes the same noises. Either call your phone or simply go to vibrations settings.

I've made a video of the vibration sound on strong settings. Would anyone please be so kind to check it on his/her device? You can hear the strange noise pretty well.
OnePlus support told me it was normal.
https://youtu.be/GWT19K6jQiQ

Just tried on mine, doesn't have the issue, the support is clearly ****ing with you. If i had this issue, I would just get nuts

Ichimarue said:
Just tried on mine, doesn't have the issue, the support is clearly ****ing with you. If i had this issue, I would just get nuts
Click to expand...
Click to collapse
Thanks for your reply. I've set vibration to medium as a workaround. It would have been hard to believe every device is doing this ugly noise, especially since you hear it with standard settings for incoming calls.
Nevertheless I'd appreciate any further feedback wether his/ her device is affected or not.

Bro, I'd like to know if this issue got fixed for you? I am commenting because I started noticing this too.

mohitraj.raj said:
Bro, I'd like to know if this issue got fixed for you? I am commenting because I started noticing this too.
Click to expand...
Click to collapse
I had to RMA the phone. Unfortunately it's the only solution.

I have 2 days left before my 10-day-replacement policy is over. You're saying, your replacement device doesn't have the issue?