Database Users

Nexus One -- Incall Bug

So here's my issue.
During a call if i recieve a SMS/MMS/Email, my earpiece volume drops dramatically and i can use the volume rocker and put it too full and it still doesn't get back to a decent level.
So i was wondering if anyone else has noticed this and is having this small problem, other than that i am completely happy with the phone so far , haven't touched my iPhone since i recieved the Nexus One Jan 7th
P.S. i have SMS Popup app installed and same problem, so i have tried removing the app and still no cure
I haven't tried this on SpeakerPhone or BT Headset

I can 2nd this bug.
Along side, if you were to use any touch tone to send DTMF tones while on the phone (say you're entering your credit card or something), it also goes down real low. This is definitely a bug.
C

ya ....argh!!...hopefully a firmware update fix

I have experienced the bug as well...but what is even more strange is that if I get another text message or email and it causes the phone to vibrate the in-call volume shoots up even louder than it was before. I think it may have something to do with dual microphone and background noise cancellation this phone has.

No problem for me?
Just thought I'd offer some more input, but I don't think my phone is experiencing this problem..? I am currently on the phone with T-Mo, and had to enter numbers via the number pad while in the call, and the volume didn't adjust (neither up or down) at all.

I'm glad I found this thread. I should have read through all of the posts in XDA before starting a brand new thread about this. Sorry guys! I even have this issue listed on google's help forum with some ppl indicating the same. The call volume decrease for me when a call comes in. I have to put the phone on speaker, then take it off speaker in order to get the volume back to where it was. I use to have the volume decrease during an active call when a email or text comes in, but a small work around was to set the ringtone and notifications to silent in settings and in text and emails. Does anyone know if this is a software or hardware issue? or if there will be an OTA update to fix? This phone is amazing otherwise...I know there isn't a TON of ppl reporting this, so I hope google doesnt forget about us. I received a replacement that did the same thing along with new bugs the original didn't have, so I sent it back.

I have it also. Just thought it was me!

@johnboywilson, do you think google will come out with an OTA update for this? This is technically my first android phone, so im not sure how often they come out with updates, or if they get to all the issues no matte how few ppl might be having them. I had WinMo before, and they were pretty good at getting to bugs, sometimes even if just a handful of ppl have them. I had a samsung behold II for 2 weeks. I've only been using android for a little over a month now.

next time this happens will someone try swapping to speaker phone then back to handset and see if it goes back to where it was. I've had a problem a couple times where I couldn't hear the caller, switched to speaker phone, heard them fine, switch back to handset and the volume was back to normal. I honestly dont remember if I had received a notification at the time or not but I'd be curious to know if it is the same thing.

@zjchaser, if you had seen my two previous posts, you would have seen that I use the speaker phone on then off method to correct the volume decreasing when a call, text or email comes in while on a call. This is just a work around and not a fix. I need to know if we will get an OTA update to correct???

@Mrplennium I`m sure they will. if you go onto google support pages you will see what questions people are asking and what faults other people are experiencing.
@zjchaser I have had that problem too. If im on a call and i switch between speaker phone and handset the sound goes off. If i then make a new call the sound is still off and i have to switch between speaker and handset to get it to come back on!
Still love the phone though..

@johnboywilson, I hope you are right. I am one of those ppl that started a thread on the google forum about this issue, and others have been reporting it. I was just fearful that this is one of those issues that's in the minority, so google might skip over it. I hope that's not the case. Other than that, this is by far the BEST phone i've ever owned. I have no other issues with it.

I use the wired headset mostly, but I can confirm this as well. It isn't just another call or SMS for me that causes it...anything that adds a notification (SMS, plugging in to USB, email...anything!). The volume either goes crazy up, or crazy down. It seems to alternate.
It went down the other day after an email during a call, so I had to put the rocker all the way up just so it would sound normal. Shortly thereafter, I got a text and lost my hearing for about 10 mins...the phone can get very loud.
Seriously, this needs to be fixed.

Yup, it happens through the wired headset as well. I think it's def a software issue. Hope you have google people patrolling this site and seeing these issues as well. The first OTA update is coming this week, but for the 3G issue. No one knows what other possible fixes might be included.

Even received a replacement that did the same thing. Not sure why some ppl have working devices, and others have these software glitches. I doubt i'll ever be an early adopter again.

WOW! ok, after 3 preliminary tests, I can conclude that the OTA update has resolved this issue!!!!! YEEPEEE!!!!!!!! Now the phone is PERFECT! I will keep monitoring the situation throughout the day to see if it stays that way, which I can't imagine why it wouldn't!!!THANK YOU GOOGLE!!!!

it didnt fix the problem when i did the update,still have low incall volume

If you have low incall volume - rise it, or flash a kernel with volume boost hack. This bug has been resolved months ago. You're talking about something else.

[Q] BT Headset OS problems?

Ok so I'm trying to trace down what might be happening here.
Ive got a LG Tone Pro 750 BT headset which I totally love for the most part (epic battery time for one thing). Bought it about a month ago.
About a week ago, maybe two, something weird starts happening. I'll get a call, pick it up and no sound. Caller may or may not hear me, but if they do, it appears to be garbled (I've done a poor job of asking callers if they could hear me and inquiring about that part of the experience so not very good feedback there).
Since I'd had the BT headset for a couple weeks already, I don't even consider there could be a problemo there. So I take the SG4 to Sprint and have a tech check it out.
He comes out to see me (never happens).
Asks me if I have the LG Tone Pro headset. He then proceeds to tell me that he has the same problem on his LG (!) phone with that headset (although it's a later model than my Tone Pro 750...next one up from that model).
He says that the only way he has been able to fix it is by unpairing and re-pairing the headset. Says he has to do it every other day or so.
That was early last week.
So for the next day or two, I go without the headset being re-paired. All is well with the three or four calls I get.
I pair the headset but don't get any calls. I do listen to some podcasts and that is fine (but was never a problem so no change there).
The next day (this morning) I get a call. Problem is back. I try turning off BT making calls and that doesn't fix it. Have to restart the phone.
So I do and I can now make and receive calls. However, BT is off.
It sure looks like this is a problem with the headset.
But I also noticed a preponderance of SG4 owners complaining about a somewhat similar issue where the mic would suddenly turn off on their phone, mid call. Seems WIFI signals would somehow interfere with it (I tried turning off WIFI though and that didn't fix it).
Is there anything else I can do to diagnose this better and maybe get to the bottom of it?
What could be happening here? Is this the headset not playing well with the OS? Is there a way to tell?
Why would this start happening off a sudden two weeks after I'd been using it heavily with no problems?
Also, I'm trying to find more instances of this issue online but it's tough one to Google.
(As a side note, LG doesn't seem to be a very good company when it comes to customer service. I saw several instances on Android Central where their customers reported issues with the headset and then were told their posting violated the TOS of the forum. WTF is up with that? Have they not realized there is ths thing called the Internet? Do they think people won't eventually catch on? )
I'm seriously considering returning this thing, but the truth is, I really want to keep it if I can get it to work. Probably a pipe dream though, now that I've written all this out. lol
I'm even considering rooting my SG4 and throwing another ROM on to see if that fixes it. That's how much I like the headset.
Happy to receive any feedback from fellow forum members. Thanks in advance.
PS: Just realized I haven't really tried just unpairing and re-pairing more than once so I'm going to test that some more over next few days meanwhile...

I am having the same problem but with different headset (MOW and Jabra).
One thing that I tied worked but I can only use my headset to listen to music. In each headset setting located in the Bluetooth pairing list, I uncheck the CALL AUDIO and leave the MEDIA AUDIO check. This allows me to use my headset for music but not calls.
A complete fix would be great, please?

BT media audio works, phone audio fails
readable said:
I am having the same problem but with different headset (MOW and Jabra).
One thing that I tied worked but I can only use my headset to listen to music. In each headset setting located in the Bluetooth pairing list, I uncheck the CALL AUDIO and leave the MEDIA AUDIO check. This allows me to use my headset for music but not calls.
A complete fix would be great, please?
Click to expand...
Click to collapse
Glad you posted this because I hadn't even thought to try, as part of my troubleshooting, whether I could still play media on the phone through the headset when call audio was not coming through.
Last night I made a couple of calls just fine with my LG Tone Ultra (upgraded to see if this fixed the problem, but no change) and then made a third one. On this third one I could not hear any sound but the call connected (it was to my wife--she later told me she got a call but no sound on her end either).
So this is very strange. Somehow the BT headset is just dropping the call side of the audio.
And, it's doing so randomly.
Sure would like some more insight on what is likely the cause of this situation. I submitted a question to LG through their website but no response. That was days ago.

Chapter 2 of this problem
readable said:
I am having the same problem but with different headset (MOW and Jabra).
One thing that I tied worked but I can only use my headset to listen to music. In each headset setting located in the Bluetooth pairing list, I uncheck the CALL AUDIO and leave the MEDIA AUDIO check. This allows me to use my headset for music but not calls.
A complete fix would be great, please?
Click to expand...
Click to collapse
Just posted a new thread on this issue with some log data that I'm hoping a kindly dev may help decipher.
Letting you know in case you want to keep an eye on that thread as well.

[Q] LG G3 + gwatch: callers can't hear me speak over bluetooth when connected

Hi,
I realize this will sound like a strange issue, but I can reproduce it so it certainly exists.
I have an LG G3 running Android 4.4.2 on Verizon. I just bought it back in Jan '15, and the phone has been working great with no issues. I use my car's built in bluetooth connectivity to place and receive calls while driving and have had no issues doing so.
A few days ago (week of 3/9/15), I acquired a used LG G watch from a friend at work. It's in good shape; he only had it a few months, and it's working well. It connects to my phone, and I can use it to txt, place calls, etc. It's running software version 5.0.2.
I am experiencing an issue for which I cannot find the root cause. My issue is that, when I'm in my car, and both the car and the watch are connected to the phone via blue tooth, and I place or receive a call, folks on the other end cannot hear me speak. I tried it with my wife's cell phone, and can reproduce it every call. My voice is barely audible, yet bluetooth is connected to the car and I can hear the other person's voice just fine over my car speakers. As this is happening, if I pick up my phone and switch the call to the handset from bluetooth, the problem goes away and I can take the call on the handset. But as soon as I put it back to bluetooth, the problem returns. Once this happens, if I hang up and try to call the person back using either bluetooth OR the handset, the voice problem returns and I cannot be heard speaking. I tried putting my mouth up to the watch and the phone thinking maybe it was trying to use another microphone, but I still sounded muffled and far away while I was testing this with my wife's phone.
I have checked all my settings in Android Wear, my phone settings for volume as well as call settings...I cannot find anything obvious. I've googled the issue, but there is little to no information regarding this problem.
Can anyone suggest something to help fix this? I really like the G watch, and I would like to get it to work so I can enjoy it. You would think that the G3 and G watch would play nice since they are both LG!
Thanks for any help,
Nick

Having the same issue....sort of...
First, allow me to apologize for any improper formatting or if I've tendered my reply in the wrong way.
I've literally never replied on a message board in my life. Ugh, I know. How, right? Moving on...
I have an issue very similar to the one you're having, only in place of the car, put a Plantronics WalMart headset and change the G3 for it's predecessor. I notice that people call me when my watch is connected to my phone. When I answer, they claim to not be able to hear or understand what I am saying. The problem persists even if I disconnect my headset and use the G2 in either handset or speakerphone mode. The only fix I've found is to restart the phone and return the call. Even then, if the watch is still connected, only the first call can be completed with no "interference".
I've attempted to update the software and firmware to my G2, with no success. I have no idea why this issue occurs.
Also, is probably noteworthy that regardless of whatever Bluetooth device I am connected, very very often during a call, my caller's voice will shift into "speakerphone" mode without being instructed to do so. I have to open the call screen, turn off the BT, then select it again to turn it back on. The call returns to the headset, but doesn't stay there in most cases. Sometimes I have to do this 5 - 7 times a call. Other times, it remains connected as it's supposed to. Again, I can find no reason why this happens, but it's been an issue for MONTHS with my G2. And it doesn't matter what headset I am using, it just "drops" the sound to my speaker phone, but still says that it remains connected to the headset.
It's a Sprint LG G2, if that matters at all.
PrivateBytes said:
Hi,
I realize this will sound like a strange issue, but I can reproduce it so it certainly exists.
I have an LG G3 running Android 4.4.2 on Verizon. I just bought it back in Jan '15, and the phone has been working great with no issues. I use my car's built in bluetooth connectivity to place and receive calls while driving and have had no issues doing so.
A few days ago (week of 3/9/15), I acquired a used LG G watch from a friend at work. It's in good shape; he only had it a few months, and it's working well. It connects to my phone, and I can use it to txt, place calls, etc. It's running software version 5.0.2.
I am experiencing an issue for which I cannot find the root cause. My issue is that, when I'm in my car, and both the car and the watch are connected to the phone via blue tooth, and I place or receive a call, folks on the other end cannot hear me speak. I tried it with my wife's cell phone, and can reproduce it every call. My voice is barely audible, yet bluetooth is connected to the car and I can hear the other person's voice just fine over my car speakers. As this is happening, if I pick up my phone and switch the call to the handset from bluetooth, the problem goes away and I can take the call on the handset. But as soon as I put it back to bluetooth, the problem returns. Once this happens, if I hang up and try to call the person back using either bluetooth OR the handset, the voice problem returns and I cannot be heard speaking. I tried putting my mouth up to the watch and the phone thinking maybe it was trying to use another microphone, but I still sounded muffled and far away while I was testing this with my wife's phone.
I have checked all my settings in Android Wear, my phone settings for volume as well as call settings...I cannot find anything obvious. I've googled the issue, but there is little to no information regarding this problem.
Can anyone suggest something to help fix this? I really like the G watch, and I would like to get it to work so I can enjoy it. You would think that the G3 and G watch would play nice since they are both LG!
Thanks for any help,
Nick
Click to expand...
Click to collapse

Have you tried going into android settings for voice input and allowing recording using Bluetooth mic?

Speakerphone turning off at random while on call.

Hello,
I have not seen a thread on this nor has Google searches helped but I have an issue I wanted to post to see if anyone else was having the issue.
I use my phone for work and often have it on speaker phone, out of no where the call goes quite and the person on the other end of the call can not hear me anymore. Upon looking at the phone the speaker phone seems to get disabled and the call goes back to the handset. This happens often when using the speakerphone but certain calls are worse then others.
In one call I had the speaker phone get disabled about 10 times which was close to every 30 seconds or so. This is very very annoying, I have also rebooted the phone. At this time I am not modded and have less then ten apps installed and I am pretty sure none of the apps I installed are causing the issue.
I will note that I do have the phone connected to bluetooth a lot and when the issue happened I tried to disable the bluetooth while on the call but the issue persisted.
Is anyone else experiencing this issue?

Speaker phone and Bluetooth turning off at random
I am having the exact same problem. But for me this happens with Bluetooth and speakerphone. This is getting really frustrating for me and potentially dangerous when I try to switch back to Bluetooth while driving.
Have you figured out a solution for this yet ?

Problem with audio on calls barely audible

I have been reading on this online trying to find a solution without any comprehensive solutions so would appreciate it if someone could please help me out....
While talking on the phone using my moto x style...the people on the other end say that they can barely listen to me....i have to literally shout to make them hear it...
do any of you face similar issues? am i doing something wrong?.
I am on stock btw and received the OTA MM update a week back
Please let me know what other details you need to identify and solve the problem

Ok so its not just me. It started as soon as I updated to MM. I did find somewhat of a work around. Usually if I take the phone away from my ear (so the display turns on) and then put it back, they can magically hear me again. If that doesn't work I toggle speakerphone mode on then off and it works.
Sent from my XT1575 using Tapatalk

Wow I will definitely try it out next time I face this issue... Am so relieved to see that I am not the only one with this issue... Is your problem intermittent too? Also anybody else facing the same issues?
Sent from my HM NOTE 1S using Tapatalk

I disabled Enhanced 4G LTE Mode and the problem immediately went away. After a few days, I tried my luck and turned it back on and haven't had a problem with other hearing people hearing me since. Good luck.

Unfortunately am still facing a lot of issues with the calls...my voice sounds muffled and extremely feeble to people and they arent able to hear me....
Am surprised nobody else is facing this issues...did i get a defective piece? Are there any other things I can try out....
extremely frustrated with it and not sure what to do...any help would be immensely helpful

bump...

I'm having the same issue on 2 devices. It happened on both OS's. I'm going to try turning off the enhanced 4g lte option. Maybe that doesn't play well with Verizon. One note I did make was the problem doesn't exist on speaker phone. I kinda thought it was the noise canceling mics being too functional.

Thanks please let me know how it goes and if you are able to find anything...I dont even have the 4g LTE option since I am using the phone in India...
Have tried disabling Ok Google voice activation which helped lot of OPO users but doesnt seem to work on MXPE

I've got the same issue on a phone I just got 3 days ago. Replacement should arrive today.
The problem... Low volume on the handset earpiece accompanied by very low level but constant background static noise. The background noise is low enough to only be audible in a quiet environment. Switch to speaker phone, Bluetooth, or wired headset and the problem is gone. The problem is only on the handset earpiece.
Sent from my XT1575 using Tapatalk

Okay I am facing the issue with the microphpone actually in terms of outgoing call quality...the other person is barely able to hear me at all

msankadi said:
Okay I am facing the issue with the microphpone actually in terms of outgoing call quality...the other person is barely able to hear me at all
Click to expand...
Click to collapse
I see, different problem from mine. Audio for the other person on my calls is fine.
My replacement has arrived, but the problem persists. However prior to upgrading the new phone to Marshmallow, it was fine. Seems like a Marshmallow bug.
I started a new thread detailing the issue at http://forum.xda-developers.com/showthread.php?t=3277589.
Sent from my XT1575 using Tapatalk

Thanks a lot for your inputs though...issue is a bit different...

Same issue here ! immediately after MM OTA update (stock vanilla) people start complaining they cannot hear me well !
After sorting most of MM issues this is a major pain in the a**
Let Moto know about this as it makes the phone crippled.

How come there aren't any more complaints about this serious issue !
This is 100% MM related - People complain they can barely hear me on the other end of the line - I sound muffled, stuttered and basically bad to the point they cannot continue the conversation and demand I call them from a land line !
Forget all MM bugs, problems, etc (need I mention the Equalizer went AWOL) now this Smartphone which I highly praised and loved became a ...smart something - with no phone feature.
Help me let Moto support be aware of this issue.
Thanks

I have the same issue, the other person is barely able to hear me.
I'm in Italy and i noticed that this issue come when my phone is in GSM (2G), when i talk in 3G it's ok.
I also made a TEST that you can do, i tried to speak with headphones's microphone and the issue is gone, but when I unplug the headphones the issue came back immediatly (switching the screen on).
Does anyone know how to tell this issue to Motorola?
Everyone of us should send his request to Motorola, to show them this common issue.

Got the following advise from Motorola support on chat - it seems to help - please tell me if it work for you:
please go to settings > apps > all > Audio Effects app - Tap Force Stop - Clear Cache and Clear Data.
Also under settings > apps > all > go to Phone app - Tap Force Stop - Clear Cache and Clear Data.
Now please turn off the phone and when you turn it back on try making a call.

alon3232 said:
Got the following advise from Motorola support on chat - it seems to help - please tell me if it work for you:
please go to settings > apps > all > Audio Effects app - Tap Force Stop - Clear Cache and Clear Data.
Also under settings > apps > all > go to Phone app - Tap Force Stop - Clear Cache and Clear Data.
Now please turn off the phone and when you turn it back on try making a call.
Click to expand...
Click to collapse
I did try all that per Motorola support. It made no difference. Then I tried a factory reset without reconnecting to my Google account. Also, no difference.
Note I am waiting on a second replacement phone. It should arrive on Wednesday.
Sent from my XT1575 using Tapatalk

None of the solutions seem to work for me either Did you guys actually try to finalize if this issue was only due to MM? Did you not face it on Lollipop? Am seriously lost for words on the issue as its such a basic need which is not being met...did the replacements help resolve it?

msankadi said:
None of the solutions seem to work for me either Did you guys actually try to finalize if this issue was only due to MM? Did you not face it on Lollipop? Am seriously lost for words on the issue as its such a basic need which is not being met...did the replacements help resolve it?
Click to expand...
Click to collapse
This is 100 % MM issue
I can confirm
This is not on lollipop
Is audio equalizer solution full proof ????
Sent from my XT1572 using Tapatalk

freakzapster said:
This is 100 % MM issue
I can confirm
This is not on lollipop
Is audio equalizer solution full proof ????
Sent from my XT1572 using Tapatalk
Click to expand...
Click to collapse
I only recently got the MXPE, and upgraded to Marshmallow immediately. My first call was under Marshmallow's control. It had the background noise and low volume level.
I got a replacement and tried it under Lollipop immediately. It did not have the background noise, but did have low volume. Upgraded it to Marshmallow and the noise returned. So, I would conclude that the noise is a Marshmallow induced issue.
However, I have a second replacement of the way. My thought is that perhaps the noise is related to the low volume issue, which is a hardware problem, and Marshmallow is just highlighting the weakness in some way that results in the noise.
As for the volume problem, this is the first phone I've ever had to use at maximum volume. Even then, it is just adequate. From what i have read on boards like XDA, this is not normal. That, in part, is why I have another replacement on the way.
Sent from my XT1575 using Tapatalk