Person on the other end hears their voice back --- Help - Nexus 6P Q&A, Help & Troubleshooting

Guys, since my 6p, almost every call I make or receive, the person on the other end tells me that they are hearing what they said back. It's like an echo of what they said. I head them perfect and no issues on my end.
Anyone else having this issue?

And to add, I'm trying calls with and without case and it doesn't make a difference. Sometimes the echo for the person on the other end goes away after few minutes but most of the time it stays for the entire conversation. I also just today tried whatsapp call but same issue. Very frustrating as everything else on the phone is perfect.

I had this yesterday on WhatsApp

Any ideas? I sure can't be the only one out there with this issue.

It's a typical Google mic cancellation issue like the nexus 5 had. It will never be fixed.

scoobiesnacks said:
It's a typical Google mic cancellation issue like the nexus 5 had. It will never be fixed.
Click to expand...
Click to collapse
Doesn't look so typical as Internet/forum search brings nothing being reported regarding this on Nexus 6p. Don't care what's on Nexus 5.
The problem is specific to callers on the other end of the phone hearing themselves back when they speak.

I have had the same issues. To fix I lower my volume all the way down then they say it's fine. The other option is to use speakerphone. I did read somewhere people are using their finger to cover the mic hole on the back. I'll try that today.

mikevipsr said:
I have had the same issues. To fix I lower my volume all the way down then they say it's fine. The other option is to use speakerphone. I did read somewhere people are using their finger to cover the mic hole on the back. I'll try that today.
Click to expand...
Click to collapse
Keep me posted Mike. I'll try the volume, but I won't be able to hear them if volume is all the way down hehehehe

Lepa79 said:
Keep me posted Mike. I'll try the volume, but I won't be able to hear them if volume is all the way down hehehehe
Click to expand...
Click to collapse
Here is the best temporary fix. Use a headset with a built in mic.
Also, calls over internet are more likely to get echo. Try a regular phone call, no Google voice and such either, just a regular sim number based call.

Lepa79 said:
Keep me posted Mike. I'll try the volume, but I won't be able to hear them if volume is all the way down hehehehe
Click to expand...
Click to collapse
Covering the mic hole did help but if my volume was to high it would still do it. It's like the sound vibrations are getting picked up through the phone. Anyways I am rooted and romed. I may look into turning noise cancellation off.

I'm personally having this issue only when the back casing are attached to the phone or when i accidentally cover the back mic with my finger

Posting an update. It seems doing either one of the below fixes the echo callers on the other end are hearing:
1. Cover the mic at the back top of the phone during the call
2. Or Lower the volume to like half or three quarters of the way
I prefer option 2 and all is fine now.

Lepa79 said:
Doesn't look so typical as Internet/forum search brings nothing being reported regarding this on Nexus 6p. Don't care what's on Nexus 5.
The problem is specific to callers on the other end of the phone hearing themselves back when they speak.
Click to expand...
Click to collapse
This is happening in quite a few different places:
http://www.techtimes.com/articles/1...one-google-says-it-is-investigating-issue.htm
http://forum.xda-developers.com/nexus-6p/help/people-tell-im-hard-to-hear-call-t3291011
http://forum.xda-developers.com/nexus-6p/help/nexus-6p-microphone-t3238695
https://productforums.google.com/forum/#!topic/nexus/g70qCHkqLA4
https://www.reddit.com/r/Nexus6P/comments/3ui2i7/echo_when_talking/
https://www.reddit.com/r/Nexus6P/comments/4fh189/has_there_been_any_progress_on_in_call_echoing_or/
https://www.reddit.com/r/Nexus6P/comments/3rxsko/fix_bad_voice_quality_in_calls_rooted_devices/
Just to name a few. I did the fix listed above because I was sick and tired of having everyone tell me they could hear themselves echoing while they talked to me.

gts24 said:
This is happening in quite a few different places:
http://www.techtimes.com/articles/1...one-google-says-it-is-investigating-issue.htm
http://forum.xda-developers.com/nexus-6p/help/people-tell-im-hard-to-hear-call-t3291011
http://forum.xda-developers.com/nexus-6p/help/nexus-6p-microphone-t3238695
https://productforums.google.com/forum/#!topic/nexus/g70qCHkqLA4
https://www.reddit.com/r/Nexus6P/comments/3ui2i7/echo_when_talking/
https://www.reddit.com/r/Nexus6P/comments/4fh189/has_there_been_any_progress_on_in_call_echoing_or/
https://www.reddit.com/r/Nexus6P/comments/3rxsko/fix_bad_voice_quality_in_calls_rooted_devices/
Just to name a few. I did the fix listed above because I was sick and tired of having everyone tell me they could hear themselves echoing while they talked to me.
Click to expand...
Click to collapse
Glad my post helped someone. Cheers!
Sent from my Nexus 6P using XDA-Developers mobile app

Lepa79 said:
Glad my post helped someone. Cheers!
Sent from my Nexus 6P using XDA-Developers mobile app
Click to expand...
Click to collapse
Long term have you had issues in busy places like airports, bars/restaurants? Do people complain of too much noise around you with noise cancelling turned off?

the issue is still persist even after the June OTA. is there any way we can contact Google or Huawei to fix this issue permanently ?
I really love the phone but this issue is frustrating as it is a basic need in any phone. phone calls must be ok. how it can be fixed without root ?

It might be due to phones calls over the internet such as advanced calling on Verizon...I had this issue too a while back but I read somewhere this could be the issue do I turned off of advanced calling(calling over the internet so while I'm on a call I can use the internet over 4g). This is quite annoying since I sometimes do need to use internet while I'm on a call but I think the echo problem is worse.
So far no one has complained about an echo since I turned off advanced calling when before purplpeople would complain or stop talking about every call. Hope this helps

Related

Galaxy phone reception is bad for me :( :(

Hello everyone i have had my galaxy for awhile now and i dont know why i never posted this but phone reception is very bad. When someone calls me or i call someone i can hardly hear them, this is with the volume turned up to max.....is there a volume hack or something to turn up volume on inner calls past the max ?....anything at all would be helpful.
There is a way to turn up your volume but you'd have to do it every time you reboot your phone, just search the forums for it. I never had a problem with my galaxy s phones gt-i9000m and I had two of them. Maybe your phone is defective and you can exchange it?
khmerpride said:
There is a way to turn up your volume but you'd have to do it every time you reboot your phone, just search the forums for it. I never had a problem with my galaxy s phones gt-i9000m and I had two of them. Maybe your phone is defective and you can exchange it?
Click to expand...
Click to collapse
I have seen that hack other problem is I bought the phone from a friend.
Sent from my GT-I9000M using XDA App
jark99 said:
Hello everyone i have had my galaxy for awhile now and i dont know why i never posted this but phone reception is very bad. When someone calls me or i call someone i can hardly hear them, this is with the volume turned up to max.....is there a volume hack or something to turn up volume on inner calls past the max ?....anything at all would be helpful.
Click to expand...
Click to collapse
are you sure you are putting the earpiece where it's supposed to go?
if you have it higher, you wont hear it, if you have it lower you wont hear it
it has to be exactly facing your inner drums
it's the same with all other phones i've had in the past
have you tried Bluetooth? perhaps that will work better for you?
my SGS sounds loud and clear, and i got bad hearing
Same problem with mine. I find it has something to do with the signal though. When I call OCTranspo or my voicemail or something it's loud and clear, but when I speak to people it always sounds like they're whispering.
hmm it seems fine right now....i really hope it was cause i was in a dead spot or low signal reception when i was on the phone....i will monitor the phone for the next few days and post here if i fall into this problem again thanks for the help guys!...oh and Gamer ill look into that bluetooth headset maybe.
the first 2 are recorded messages, so the audio quality is expected to be the same all the time
those are very good point of reference
that means whatever it is the problem is not the phone earpiece, but the people talking on their end
otherwise you'll be hearing whisper like sound from the voice recorded systems
nemethb said:
Same problem with mine. I find it has something to do with the signal though. When I call OCTranspo or my voicemail or something it's loud and clear, but when I speak to people it always sounds like they're whispering.
Click to expand...
Click to collapse
I used that hack. worked alright

Popping sounds on calls and low microphone issues

On calls I get popping sounds. a few times the pops have been so loud I almost dropped.
The microphone is also really low. people can't hear me I use to be able (Gnexus) to set the phone down and talk with it on the computer table next to me but now they can't hear me.
Nuxtux said:
On calls I get popping sounds. a few times the pops have been so loud I almost dropped.
The microphone is also really low. people can't hear me I use to be able (Gnexus) to set the phone down and talk with it on the computer table next to me but now they can't hear me.
Click to expand...
Click to collapse
hey I heard a pop sound not during my calls but only during a skype call or video then my mic goes silent....but the pop sound is almost to soft to hear
Hey stilling this problem I took it back and got a new one. Would like to know if this is the phone problem?
Sent from using xda app-developers app
Nuxtux said:
Hey stilling this problem I took it back and got a new one. Would like to know if this is the phone problem?
Sent from using xda app-developers app
Click to expand...
Click to collapse
Standard 'is this a hardware problem?' test:
1. If you are on a custom ROM, flash completely back to stock and retest.
2. If you are already on stock, backup all your data and factory reset. Even better, completely wipe the phone and re-install stock and retest.
3. If the issue still occurs, the issue is most likely with the hardware. If the issue no longer occurs, then it was a software problem.
4. If I understand this reply correctly, you have already received a replacement device and the issue still occurs. In this case, you happen to be very unlucky.
As for the Nexus 4 in general, I can only speak anecdotally. I don't have the issue on the seven Nexus 4 devices I've tested: two of my own, three from coworkers/friends who also own the device, and two test devices.
antonakist said:
hey I heard a pop sound not during my calls but only during a skype call or video then my mic goes silent....but the pop sound is almost to soft to hear
Click to expand...
Click to collapse
Since the issue only happens during Skype calls and not while using the standard calling function, I would blame this issue on VOIP quality: either your latency is high, Skype is having quality issues, or some combination of the two. I have issues with Skype call quality on both my phone and my PC, and the issues are largely to do with Skype throttling the call bandwidth.
what about my mic issue the sounds very low. is there a way to change the gain on the microphone? I always use my phone by calling 1 of my friends I'm placing the phone beside my desk as I speak with them they can't hear me with this new phone they were able to perfectly hear me with the galaxy Nexus.
Sent from my Nexus 4 using xda app-developers app
No advice?

Poor volume on video and speaker phone calls?

Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
My speakers are exceptional for phone speakers. They are far louder than what I came from (Galaxy note 3). They have a very good stereo image when the phone is oriented properly for audio. The lows are quite impressive. While they aren't "loud", they're present and clearly replicated. The highs are a bit much, but that's to be expected from such small drivers. This is easily fixed with viper4android. I haven't actually used the speakerphone yet, but the same rules apply. The only difference is it will use "Call Volume" instead of "Media Volume" in the mixer.
The only thing I have actually found is that the amplifier chip CAN exceed the fMAX of the speakers. Essentially this means that the amplifier is capable of pushing the speaker farther than the speaker can physically travel causing distortion. This can be a problem if you listen to music that isn't normalized. I recommend everyone normalize their audio collection to avoid having a song suddenly be 6+ db above the previous and blow the drivers on the phone. (If you listen with headphones, it's HIGHLY recommended that you do this as well to avoid destroying your eardrums from the same problem.)
hyperlite1604 said:
Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
Click to expand...
Click to collapse
I have the issue as well. Hangouts calls on speakerphone do not work very well. The other person can barely hear you. I sent feedback to Google and I suggest you do the same. Speakerphone on a regular call over cellular network works great.
hyperlite1604 said:
Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
Click to expand...
Click to collapse
Have you found a fix or have you read any more info about this problem elsewhere? it is very frustrating. I have started a thread on google product forums for hangouts as well....
---------- Post added at 11:14 AM ---------- Previous post was at 10:55 AM ----------
hyperlite1604 said:
Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
Click to expand...
Click to collapse
Also may want to try this. It seems to have worked for others in the past. Not sure if it is referring to calls over the network or calls over hangouts but I assume the result would be similar. I dont use hangouts mostly for calls so it is not something i can do a lot of troubleshooting with. Give it a shot and report back. If you are rooted you can disable the noise cancelling from within the build.prop (in system directory) by changing persist.audio.fluence.voicecall=true to false.
hyperlite1604 said:
Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
Click to expand...
Click to collapse
Same problem here. Other party complains they can barely hear me. I bet it is software issue since there are others experiencing same thing but this is totally unacceptable. How can you keep a phone that cannot be used for phone calls...
Sent from my Nexus 6P
No I have not found any solutions. I called Google and they were not much help. I can try that solution in the build.prop and let you know if it works for me. Did you try it? If none of this works I may RMA it to see if it is a hardware issue. Thanks for the suggestion.
hyperlite1604 said:
No I have not found any solutions. I called Google and they were not much help. I can try that solution in the build.prop and let you know if it works for me. Did you try it? If none of this works I may RMA it to see if it is a hardware issue. Thanks for the suggestion.
Click to expand...
Click to collapse
Cannot try that soution because I prefer not to root this phone as I plan to use it for business calls.
Sent from my Nexus 6P
anglerstock said:
Cannot try that soution because I prefer not to root this phone as I plan to use it for business calls.
Sent from my Nexus 6P
Click to expand...
Click to collapse
Well I called my wife at lunch over hangouts and it didn't seem to help. I have a contact at Google support who told me to follow up with him if I continue to have issues. I have sent him an email along with links to a few other threads where people are having issues.
I'm also hearing complaints and frequent "Hello?"s when I'm on speakerphone. I already submitted an RMA for the uneven speakers and my new 6P has the same issues, so I'm reluctant to bother them with this until I find out more. I tried calling the same person using my Moto X 2013 over Hangouts with the phone in the same position, laying flat on the desk in front of me, and they said I was much clearer/louder on my Moto X. I'm dissapointed with these few issues but loving the phone overall. Just trying to see if this is something others are having, which it seems like they are, and hoping to find a fix. Please report back, I'll continue doing research but have only found info similar to the post @elreydenj mentioned making.
Nothing new on this issue?
Wrong thread

People tell me I'm hard to hear on a call?

I don't talk a lot on the phone, so it's taken a couple months to find out this issue.... When I'm talking to someone on the phone, I have to hold the phone pressed up against my face and speak a little louder than I normally do.. If I pull it away any at all, people are always saying they can't hear me or I sound really muffled.
I just called my voice mail and left a message, and this is what I've discovered as well. I knew what I said, but had problems understanding myself unless I held it right up to my face and spoke slightly louder than I've had to do with any other phone.
I heard, back in December, this was an issue and was to be fixed on the next update.... I'm now on a M29P (January release) ROM and nothing has changed.
Has anyone found this to be an issue or have you found a work around/fix for this?
I have the same issue.
When I put the phone in my neck so I have my hands free, people tell me I'm very hard to hear, and it's perfect when I hold it in a normal position...
It's quite frustrating, as I sometimes need to have my hands free..
Same here
tele_jas said:
I don't talk a lot on the phone, so it's taken a couple months to find out this issue.... When I'm talking to someone on the phone, I have to hold the phone pressed up against my face and speak a little louder than I normally do.. If I pull it away any at all, people are always saying they can't hear me or I sound really muffled.
I just called my voice mail and left a message, and this is what I've discovered as well. I knew what I said, but had problems understanding myself unless I held it right up to my face and spoke slightly louder than I've had to do with any other phone.
I heard, back in December, this was an issue and was to be fixed on the next update.... I'm now on a M29P (January release) ROM and nothing has changed.
Has anyone found this to be an issue or have you found a work around/fix for this?
Click to expand...
Click to collapse
Same happen here, it's because the noise reduction micro that the nexus 6p has back, check the small hole on the back face of the phone, when you are in a call put your finger there and they will say the same "I cannot hear you well", there are tweaks on the forums, but I have not tested yet, I used to use the speakers instead
If the phone is like 6 inches away they cant hear me, it's a noise cancelling issue, too strict.
Change in build.prop from true to disable noise cancelling.
persist.audio.fluence.voicecall=false
I had this with the very first call I made, but haven't had that complaint since
Sent from my Nexus 6P using Tapatalk
republicano said:
If the phone is like 6 inches away they cant hear me, it's a noise cancelling issue, too strict.
Change in build.prop from true to disable noise cancelling.
persist.audio.fluence.voicecall=false
Click to expand...
Click to collapse
do this. fixed mine and my mothers problem with calls being muffled
I can't fathom how this is still an issue. I get constant, i mean CONSTANT echo. People stating they hear themselves when they talk to me. I finally downloaded build prop editor as instructed here and edited persist.audio.fluence.voicecall=false as shown here. I have yet to test but it can't possibly get worse than EVERY DAMN CALL not working. Seriously , this is a phone, the tech for calls was perfected only a decade or more ago ?
https://www.reddit.com/r/Nexus6P/comments/3rxsko/fix_bad_voice_quality_in_calls_rooted_devices/
http://www.digitaltrends.com/android/nexus-6p-microphone-issues-calls-youre-not-alone/
Look at all the people citing this as an issue here:
https://productforums.google.com/forum/#!topic/nexus/g70qCHkqLA4
ncsuwolfs said:
do this. fixed mine and my mothers problem with calls being muffled
Click to expand...
Click to collapse
Do you have any issues when in busy areas like restaurants, bars, airports etc?
the issue is still persist even after the June OTA. is there any way we can contact Google or Huawei to fix this issue permanently ?
I really love the phone but this issue is frustrating as it is a basic need in any phone. phone calls must be ok. how it can be fixed without root.
Have the issue here too even after June update. Will be rooting to edit build prop to see if it helps since I'm not sure I'll get much of any help from Huawei's support.
republicano said:
If the phone is like 6 inches away they cant hear me, it's a noise cancelling issue, too strict.
Change in build.prop from true to disable noise cancelling.
persist.audio.fluence.voicecall=false
Click to expand...
Click to collapse
Thanks for sharing this info I jus did the edit
Sent from my Nexus 6P using Tapatalk

Poor call quality

Have only had the phone for a few days but have noticed that the call quality on my phone is horrible. Everyone that I call tells me that the quality is horrible, I keep going in and out and it just sounds like I have no service at all even when i have full 4g.
I have tried everything I can think of (Turning HD calling on and off, turning data on and off, factory reset my phone) and nothing has helped. If someone could please help me that would be great! I love the phone, but this could be a reason why I will be returning and getting a replacement or just something else all together.
savini72 said:
Have only had the phone for a few days but have noticed that the call quality on my phone is horrible. Everyone that I call tells me that the quality is horrible,.
Click to expand...
Click to collapse
I would take it to a Verizon store and have them check it out. See if theirs is the same. I don't have that problem and if it was common I'm sure a lot of people would be complaining about.
Eddie Hicks said:
I would take it to a Verizon store and have them check it out. See if theirs is the same. I don't have that problem and if it was common I'm sure a lot of people would be complaining about.
Click to expand...
Click to collapse
That's what I was thinking of doing tomorrow. Hoping they can just replace it and it will be 100%... Will post back after i exchange
savini72 said:
That's what I was thinking of doing tomorrow. Hoping they can just replace it and it will be 100%... Will post back after i exchange
Click to expand...
Click to collapse
Try turning off your HD calling. (S7 comes with HD calling enabled by default... to disable... go SETTINGS > ADVANCED CALLING > switch to OFF ... see if that helps)
RBThompsonV said:
Try turning off your HD calling. (S7 comes with HD calling enabled by default... to disable... go SETTINGS > ADVANCED CALLING > switch to OFF ... see if that helps)
Click to expand...
Click to collapse
I tried it all. HD on and off, full service/ 4G on and off, Wifi Calling.... it all just sounds horrible. I will be bringing the phone to them tomorrow
savini72 said:
I tried it all. HD on and off, full service/ 4G on and off, Wifi Calling.... it all just sounds horrible. I will be bringing the phone to them tomorrow
Click to expand...
Click to collapse
I'm having the same problem. The other day it was choppy for a call, and today I got a bad echo. Please post the result, I'd like to know if it's the phone.
Unfortunately while waiting for my phone case in the mail and trying to be careful, I managed to drop the phone and there's a very small chip/bubble underneath the left soft-key so I'll be unable to exchange it if it's the phone.
I shall know tomorrow! I need to get to the bottom of it
Sent from my SM-G935V using Tapatalk
Personally coming from a Nexus 6P the call quality is amazing...like perfect. I have Advanced calling enabled as well. I did have issues when I tried to enable wifi calling, but with wifi calling off it's the best voice quality of any device I recall.
savini72 said:
Have only had the phone for a few days but have noticed that the call quality on my phone is horrible. Everyone that I call tells me that the quality is horrible, I keep going in and out and it just sounds like I have no service at all even when i have full 4g.
I have tried everything I can think of (Turning HD calling on and off, turning data on and off, factory reset my phone) and nothing has helped. If someone could please help me that would be great! I love the phone, but this could be a reason why I will be returning and getting a replacement or just something else all together.
Click to expand...
Click to collapse
Have you tried toggling the voice privacy setting in the dialer to see if that helps. I remember that being a quick fix on some random phone from years ago... Don't even know if that would accomplish anything but worth a shot of nothing else is working.
Just to update my problems with the phone, I think it's inherently different from OP's problem. After talking with the people I experienced the issue with, they could here me fine, I would just hear them in poor quality. But the issue hasn't happened for a few days now and the echo I experienced is due to one person's phone, and I think the issue is on their end. Chalking it up to crappy connection for me.
so after a few days of trying to figure out what the problem was and having a guy at Verizon look at it and installing a new SIM, the phone seems to be working fine. Call quality is normal and no one has complained about it sounding choppy or anything out of the norm. g
I had this problem on my note 3 before sometimes it's just lint not the phone there should be little holes one on top one on bottom they are microphones tiny dot of you get it dirty you sound horrible to the other ppl I had that happen on many phones good luck. Oh be careful use something small to clean but try it.
Sent from my SM-N900V using XDA Free mobile app
---------- Post added at 04:17 PM ---------- Previous post was at 04:16 PM ----------
Oh yeah and ppl talk into the bottom of their phones when on speakerphone this is wrong the top of the phone has the mic for this mode of chat. Or ppl can't hear you or think your far away. Good luck folks.
Sent from my SM-N900V using XDA Free mobile app
I have an s7 using the ATT network and the complaints about call quality has led me to looking into switching to a Nexus. I will never buy a samsung again after this experience. The entire purpose of a phone is to have calls go through. I can use my tablet or anything else if I wanted to only have good wifi call quality.
I purchased my S7 in April of 2016 and am having the same or similar problem. If someone is talking to me on the phone and I start to speak or if there is noise in the room, the voice of the caller crackles in my ear and then gets muted completely. The voice will not return until I quit speaking or the room noise changes. All of this happens within milliseconds, so you only catch bits and pieces of the conversation. It is very annoying. We have done all kinds of tests and setting changes to the phone with no results. The poor call quality is random but persists when using the phone earpiece, speaker phone or Bluetooth headset.
Verizon has sent me two replacement phones and one SIM card. Now they are saying that they want to send me a third phone and SIM card.
Any suggestions?
Grrr... I feel you on the cracked device. Thanks for the warning/reminder. I switched off the HD call setting altogether. Just got mine and the call quality is awful; cuts in and out and sounds like electrical interference (one of those old kid voice things that make it sound electric). If these tricks don't work, I am returning it before I 'crack' mine.

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