Database Users

Problem: Using handsfree and getting call waiting- cant hear conversation

This has been bugging me since i got the phone
If i am on my handsfree talking to someone, and get an incoming call waiting call, the person who i am talking to can no longer hear me. its a big problem
anyone have this problem/sort it out?

is no one else getting this?

nawfalah said:
This has been bugging me since i got the phone
If i am on my handsfree talking to someone, and get an incoming call waiting call, the person who i am talking to can no longer hear me. its a big problem
anyone have this problem/sort it out?
Click to expand...
Click to collapse
My experience is that, when there is a call waiting call comes in, the speaker phone turns on by itself. You may check if you have the same situation. Your other side cannot listen to you because you are far away from your phone and the speaker phone cannot pick up your voice.
Here is the fix from the forum if your case falls into this: http://forum.xda-developers.com/showthread.php?p=3336118

zenith.ch said:
My experience is that, when there is a call waiting call comes in, the speaker phone turns on by itself. You may check if you have the same situation. Your other side cannot listen to you because you are far away from your phone and the speaker phone cannot pick up your voice.
Here is the fix from the forum if your case falls into this: http://forum.xda-developers.com/showthread.php?p=3336118
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Click to collapse
cheers mate thats sorted me out

No soundd of incoming call or sms

Hi there everyone.
I am a new user of an HTC Hero.
I have a problem on incoming calls or sms.
I leave the HTC to lock by itself and, when i have an incoming call or sms, only the screen turns on. I can see the number of the dialer who is calling me on the screen but NO ringtone sounds from the phone. The same problem occurs when an sms is received. No ring is sounded by the phone.
I have checked everything concerning the sound preferences and (i believe) that i have not left anything un-touched.
Can anyone please "save" me from madness???
Thanks in advance!

I can't say for sure this is what happened, but humor me for a second and check a few things:
Of course double check that your volume is all the way up.
When you use the volume rocker on the side of the phone, does it beep?
Do you have any music on it? If so, play it without the headphones plugged in. Do you hear the music?
When you turn speakerphone on during a call, do you hear the other person?
Do you hear any of these sounds using headphones? Do you hear people through the earpiece on a call?
If you don't hear any sound from any of the first few bullets, but you do hear things through the headphones and earpiece, it may be the speaker in the back that's broken. Again, this is just one possible cause, but I had it happen to me. I have no idea how to fix it other than to send it back to HTC or attempt to replace it yourself (I don't know how to do this and would not recommend it if you're not comfortable with it!). Thankfully, my phone fixed itself after a few days (well, with a little help, I accidentally dropped it on the floor from a height of about four feet, but again, I wouldn't recommend that!). Anyway, just a thought, hope it at least helps you diagnose the problem.

Poor volume on video and speaker phone calls?

Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!

My speakers are exceptional for phone speakers. They are far louder than what I came from (Galaxy note 3). They have a very good stereo image when the phone is oriented properly for audio. The lows are quite impressive. While they aren't "loud", they're present and clearly replicated. The highs are a bit much, but that's to be expected from such small drivers. This is easily fixed with viper4android. I haven't actually used the speakerphone yet, but the same rules apply. The only difference is it will use "Call Volume" instead of "Media Volume" in the mixer.
The only thing I have actually found is that the amplifier chip CAN exceed the fMAX of the speakers. Essentially this means that the amplifier is capable of pushing the speaker farther than the speaker can physically travel causing distortion. This can be a problem if you listen to music that isn't normalized. I recommend everyone normalize their audio collection to avoid having a song suddenly be 6+ db above the previous and blow the drivers on the phone. (If you listen with headphones, it's HIGHLY recommended that you do this as well to avoid destroying your eardrums from the same problem.)

hyperlite1604 said:
Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
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Click to collapse
I have the issue as well. Hangouts calls on speakerphone do not work very well. The other person can barely hear you. I sent feedback to Google and I suggest you do the same. Speakerphone on a regular call over cellular network works great.

hyperlite1604 said:
Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
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Click to collapse
Have you found a fix or have you read any more info about this problem elsewhere? it is very frustrating. I have started a thread on google product forums for hangouts as well....
---------- Post added at 11:14 AM ---------- Previous post was at 10:55 AM ----------
hyperlite1604 said:
Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
Click to expand...
Click to collapse
Also may want to try this. It seems to have worked for others in the past. Not sure if it is referring to calls over the network or calls over hangouts but I assume the result would be similar. I dont use hangouts mostly for calls so it is not something i can do a lot of troubleshooting with. Give it a shot and report back. If you are rooted you can disable the noise cancelling from within the build.prop (in system directory) by changing persist.audio.fluence.voicecall=true to false.

hyperlite1604 said:
Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
Click to expand...
Click to collapse
Same problem here. Other party complains they can barely hear me. I bet it is software issue since there are others experiencing same thing but this is totally unacceptable. How can you keep a phone that cannot be used for phone calls...
Sent from my Nexus 6P

No I have not found any solutions. I called Google and they were not much help. I can try that solution in the build.prop and let you know if it works for me. Did you try it? If none of this works I may RMA it to see if it is a hardware issue. Thanks for the suggestion.

hyperlite1604 said:
No I have not found any solutions. I called Google and they were not much help. I can try that solution in the build.prop and let you know if it works for me. Did you try it? If none of this works I may RMA it to see if it is a hardware issue. Thanks for the suggestion.
Click to expand...
Click to collapse
Cannot try that soution because I prefer not to root this phone as I plan to use it for business calls.
Sent from my Nexus 6P

anglerstock said:
Cannot try that soution because I prefer not to root this phone as I plan to use it for business calls.
Sent from my Nexus 6P
Click to expand...
Click to collapse
Well I called my wife at lunch over hangouts and it didn't seem to help. I have a contact at Google support who told me to follow up with him if I continue to have issues. I have sent him an email along with links to a few other threads where people are having issues.

I'm also hearing complaints and frequent "Hello?"s when I'm on speakerphone. I already submitted an RMA for the uneven speakers and my new 6P has the same issues, so I'm reluctant to bother them with this until I find out more. I tried calling the same person using my Moto X 2013 over Hangouts with the phone in the same position, laying flat on the desk in front of me, and they said I was much clearer/louder on my Moto X. I'm dissapointed with these few issues but loving the phone overall. Just trying to see if this is something others are having, which it seems like they are, and hoping to find a fix. Please report back, I'll continue doing research but have only found info similar to the post @elreydenj mentioned making.

Nothing new on this issue?

Wrong thread

Person on the other end hears their voice back --- Help

Guys, since my 6p, almost every call I make or receive, the person on the other end tells me that they are hearing what they said back. It's like an echo of what they said. I head them perfect and no issues on my end.
Anyone else having this issue?

And to add, I'm trying calls with and without case and it doesn't make a difference. Sometimes the echo for the person on the other end goes away after few minutes but most of the time it stays for the entire conversation. I also just today tried whatsapp call but same issue. Very frustrating as everything else on the phone is perfect.

I had this yesterday on WhatsApp

Any ideas? I sure can't be the only one out there with this issue.

It's a typical Google mic cancellation issue like the nexus 5 had. It will never be fixed.

scoobiesnacks said:
It's a typical Google mic cancellation issue like the nexus 5 had. It will never be fixed.
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Doesn't look so typical as Internet/forum search brings nothing being reported regarding this on Nexus 6p. Don't care what's on Nexus 5.
The problem is specific to callers on the other end of the phone hearing themselves back when they speak.

I have had the same issues. To fix I lower my volume all the way down then they say it's fine. The other option is to use speakerphone. I did read somewhere people are using their finger to cover the mic hole on the back. I'll try that today.

mikevipsr said:
I have had the same issues. To fix I lower my volume all the way down then they say it's fine. The other option is to use speakerphone. I did read somewhere people are using their finger to cover the mic hole on the back. I'll try that today.
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Keep me posted Mike. I'll try the volume, but I won't be able to hear them if volume is all the way down hehehehe

Lepa79 said:
Keep me posted Mike. I'll try the volume, but I won't be able to hear them if volume is all the way down hehehehe
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Here is the best temporary fix. Use a headset with a built in mic.
Also, calls over internet are more likely to get echo. Try a regular phone call, no Google voice and such either, just a regular sim number based call.

Lepa79 said:
Keep me posted Mike. I'll try the volume, but I won't be able to hear them if volume is all the way down hehehehe
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Click to collapse
Covering the mic hole did help but if my volume was to high it would still do it. It's like the sound vibrations are getting picked up through the phone. Anyways I am rooted and romed. I may look into turning noise cancellation off.

I'm personally having this issue only when the back casing are attached to the phone or when i accidentally cover the back mic with my finger

Posting an update. It seems doing either one of the below fixes the echo callers on the other end are hearing:
1. Cover the mic at the back top of the phone during the call
2. Or Lower the volume to like half or three quarters of the way
I prefer option 2 and all is fine now.

Lepa79 said:
Doesn't look so typical as Internet/forum search brings nothing being reported regarding this on Nexus 6p. Don't care what's on Nexus 5.
The problem is specific to callers on the other end of the phone hearing themselves back when they speak.
Click to expand...
Click to collapse
This is happening in quite a few different places:
http://www.techtimes.com/articles/1...one-google-says-it-is-investigating-issue.htm
http://forum.xda-developers.com/nexus-6p/help/people-tell-im-hard-to-hear-call-t3291011
http://forum.xda-developers.com/nexus-6p/help/nexus-6p-microphone-t3238695
https://productforums.google.com/forum/#!topic/nexus/g70qCHkqLA4
https://www.reddit.com/r/Nexus6P/comments/3ui2i7/echo_when_talking/
https://www.reddit.com/r/Nexus6P/comments/4fh189/has_there_been_any_progress_on_in_call_echoing_or/
https://www.reddit.com/r/Nexus6P/comments/3rxsko/fix_bad_voice_quality_in_calls_rooted_devices/
Just to name a few. I did the fix listed above because I was sick and tired of having everyone tell me they could hear themselves echoing while they talked to me.

gts24 said:
This is happening in quite a few different places:
http://www.techtimes.com/articles/1...one-google-says-it-is-investigating-issue.htm
http://forum.xda-developers.com/nexus-6p/help/people-tell-im-hard-to-hear-call-t3291011
http://forum.xda-developers.com/nexus-6p/help/nexus-6p-microphone-t3238695
https://productforums.google.com/forum/#!topic/nexus/g70qCHkqLA4
https://www.reddit.com/r/Nexus6P/comments/3ui2i7/echo_when_talking/
https://www.reddit.com/r/Nexus6P/comments/4fh189/has_there_been_any_progress_on_in_call_echoing_or/
https://www.reddit.com/r/Nexus6P/comments/3rxsko/fix_bad_voice_quality_in_calls_rooted_devices/
Just to name a few. I did the fix listed above because I was sick and tired of having everyone tell me they could hear themselves echoing while they talked to me.
Click to expand...
Click to collapse
Glad my post helped someone. Cheers!
Sent from my Nexus 6P using XDA-Developers mobile app

Lepa79 said:
Glad my post helped someone. Cheers!
Sent from my Nexus 6P using XDA-Developers mobile app
Click to expand...
Click to collapse
Long term have you had issues in busy places like airports, bars/restaurants? Do people complain of too much noise around you with noise cancelling turned off?

the issue is still persist even after the June OTA. is there any way we can contact Google or Huawei to fix this issue permanently ?
I really love the phone but this issue is frustrating as it is a basic need in any phone. phone calls must be ok. how it can be fixed without root ?

It might be due to phones calls over the internet such as advanced calling on Verizon...I had this issue too a while back but I read somewhere this could be the issue do I turned off of advanced calling(calling over the internet so while I'm on a call I can use the internet over 4g). This is quite annoying since I sometimes do need to use internet while I'm on a call but I think the echo problem is worse.
So far no one has complained about an echo since I turned off advanced calling when before purplpeople would complain or stop talking about every call. Hope this helps

voicemail goes to speaker when I try to listen

Is anyone having issues with voicemails? Whenever I lift the phone to my ear it goes to speaker phone. Pretty sure it's a bug. Can someone more involved in the community report the bug? It's very distracting and I can't listen to voicemails in public.
Happens every time. I'm on Verizon in the US