Everyone who's eager for the 3.2 release tried updating their tablet using the built in option however came across various issues.
I tried signing in but kept getting the same "wrong password" error and then even tried creating a new account using a different email and was unable to.
When I called Samsung the only thing the tech advised me to do was to perform a factory reset which I'm sure everyone knows is most electronic companies "cure for all things" and I hate performing it.
I refused to go this route and stood my ground with the tech. The only resolution he provided was for a hard reset but I refused. If a website is telling me that the password is incorrect surely there must be a way to reset it!
He kept putting me on hold but finally provided me with this website which should solve any and all "wrong password" issues
http://www.samsungdive.com
If you go there and perform a password reset or create a new account the account should allow you to sync.
Once on the website click on Log In and it will provide with options to reset or create a new account!
Good luck guys and if this works for you please "thank"
I was able to use this website to fix the samsung account on my SGT. It still says "sync is off" in the account tab for my samsung account, but maybe thats by design? Either way thanks for the site
You need to exit out of that and go into apps. Hit Samsung apps and go through that apps setup process. Then you should be able to do your sync through the samsung sync sign in.
This does seems to work. I confirmed it.
I also received the same link in an email a few days ago - but I guess their website was not working, because it still failed for me. I responded to that email and **** all over Samsung's ****ty support. I guessed they somehow listenend.
Anyway - this is Working!!!!. Login to this website, reset your samsung.com account's password. It will send you an email, confirm that and change your new password. Then use these exact credentials to logon on the GT 10.1. But First, clear the cache of Samsung Apps and Samsung Account.
guys, this is NOT Samsung apps (as stated in the previous two posts!!!!!!) you need to login to, but login by creating another Samsung account under settings, accounts...., with those credentials.
Thanks, got it working. I didn't even know we had to put our Samsung account on to the tablet.
Didn't workm Screw Samsung
Alas none of these worked for me. I even closed the samsung account and started a new one and this thing did not work . Just the same ... I won't ever purchase a samsung mobile device after this... I mean i got burned with the galaxy tab 7 taking so long to get updated then it was the galaxy S phones now this... I am done..... Sorry Samsung you just lost a customer. These quirks are unacceptable esepcially seeing how much we pay for these devices.... Straight to Ebay this tablet is going. I will just hold off until sometime after Christmas... by then a better tablet by a better company that cares about its US Customers will surface. So if anyone wants to buy a 32GB Metallc Galaxy Tab 10.1 with the book case and the USB dongle. Hit me up. Samsung I am done.!!!!
Nice Tablet but crummy support and in this day and age to have such a stupid quirk with a website....
im sorry your having those issues dude, mine is running perfectly and today miraculously it took my samsung accounta nd logged me in after having made so many unsuccessful attempts.
I don't have this elusive "Samsung Apps", I'm rooted can I download it somewhere? Thanks.
Sent from my GT-P7510 using XDA Premium App
My Tab's Samsung Account isn't sync'd, and I have never signed into Samsung Apps and have downloaded a few things. I didn't even know you were required to, because I never did.
I checked for updates and it says there isn't one available, but am wondering if it is working correctly or not.
I have the Samsung Apps app and it works, but under accounts it shows that Samsung account is not syncing and no option to enable sync. I went to Samsungdive.com and I was able to log into my account there. There are no settings in the samsung apps app.
So what is the deal with samsung sync? Are you instructions for getting that working? I am a bit confused. Thanks
So should this Samsung account thing be syncing? Mine isn't and i even tried the factory reset, still says "Sync is OFF" Anyone got any help.
I recently changed my password for my samsung account now i cant even connect to samsung account keep getting wrong password very very frustrating!
I tried going to samsungdive, it won't even recognize my samsung account. i cant make a new one with any of the 3 emails I have, I cant sign in with any of them either, only on samsung.com
I tried recovering a password and it even says my email doesn't exist in their system....garbage. then I try to make a new account and it says to enter a valid email.... what the phuckkkkkkkkkkkk
I really don't understand this samsung account sync, I created an account when I first started tab, able to login to samsungdive.com but my tab shows that it is not syncing in the accounts/sync options.
Every few times at startup I get a FC with the samsung account.
WTF
This sucks.
I'm guessing what I'm about to detail is the same as everyone else:
1: On first boot of my pre-touchwiz GT10.1, I created some sort of Samsung account.
2: Every boot since then prompted me with two force close messages, both being some sort of Samsung process, blah, blah, blah.
3: Today, I get the touchwiz update, it installs.
4: I can log into Samsung Dive website with my established Samsung account no problem, and it knows I have a GT10.1. But it can't do anything with it, saying I have to enable Google Location Services, and Remote Control.
5. I go into settings on the GT10.1, Google Location Services is already enabled, Remote Control is not. I attempt to enable it, but get a prompt for a password with a blank ID. It will not take my KNOWN Samsung Account password. I can't delete it and create a new one without doing a factory reset.
Is there a solution to this pile of horsecrap yet??
I also can't login when attempting to update. I don't have an account specifically on my GT for samsung, but did register on line when I purchased it. Is this a common problem? Perhaps we were supposed to create the samsung account using the accounts option in settings.
BTW, my error is incorrect password even though I can login to the website. I can see my registration info
88EVGAFTW said:
I tried going to samsungdive, it won't even recognize my samsung account. i cant make a new one with any of the 3 emails I have, I cant sign in with any of them either, only on samsung.com
I tried recovering a password and it even says my email doesn't exist in their system....garbage. then I try to make a new account and it says to enter a valid email.... what the phuckkkkkkkkkkkk
Click to expand...
Click to collapse
My Tab is on TW, but my brother is having the exact same issue on his Tab as you.
Has anybody ran into this problem?
Made2Last said:
My Tab is on TW, but my brother is having the exact same issue on his Tab as you.
Has anybody ran into this problem?
Click to expand...
Click to collapse
I have similar problem; I set up and registered my 10.1 and can access it at Samsung.com "My Account". I was told to set up recovery etc at samsungdive.com and could not sign in and was told that I had to create a new account there using a different email (Dumb), I did and can sign in but can't do anything else? I am waiting for an answer from tech via email. Even on the samsungdive page it says one account works for all?
Also on 10.1 under Settings:Location & security:find my mobile;remote controls if I check that box it has my correct account email but won't accept my password? This was when I first called tech and they told me to use samsung dive. Somewhere Samsung doesn't have their act together.
(oops, redundant info).
Sent from my GT-P7510 using Tapatalk
bobng said:
Somewhere Samsung doesn't have their act together.
Click to expand...
Click to collapse
QFT.
If they respond to you with a fix, let me know here please!
Sent from my MB860 using XDA Premium App
Dear all,
I found out that my father's gmail was hacked and had been used to sign up to all sorts of websites. I told him I will factory reset his phone and that I'd create a new Gmail for him that could be used.
Now after I reset it, on the screen it says that the phone was "abnormally" reset and needed Samsung email to login. The problem is that my dad does not even know the samsung email. Now the phone is locked!
How can I get pass that? Is there anyway to flash something? I am a Nexus 5 user and have no clue with Samsung+Touchwiz
Thank you a lot
crazyalaa said:
Dear all,
I found out that my father's gmail was hacked and had been used to sign up to all sorts of websites. I told him I will factory reset his phone and that I'd create a new Gmail for him that could be used.
Now after I reset it, on the screen it says that the phone was "abnormally" reset and needed Samsung email to login. The problem is that my dad does not even know the samsung email. Now the phone is locked!
How can I get pass that? Is there anyway to flash something? I am a Nexus 5 user and have no clue with Samsung+Touchwiz
Thank you a lot
Click to expand...
Click to collapse
Reactivation lock.
You need to enter your samsung account to unlock it.
idanawi said:
Reactivation lock.
You need to enter your samsung account to unlock it.
Click to expand...
Click to collapse
We don't know the Samsung account. Is there any other way?
Google for "samsung account forgot password" so you can reset it via email
hit 'thanks' if i helped you
SM-N9005 DBT-DMJ7 0x0
XDA Developers 4 premium app
hi im new to rooting and i need a bit of help
my note 4 is stuck at the "samsung account this device is locked " the thing is the email address i used for the samsung account no longer exists (its o2 email just been on chat for the last hour) now when i go on the note 4 and click forgot password its sending it to the old email.
anyone now away round it plz tia
login to your samsung account with your old password and unlock the device from a web browser.
Tried that pal Iv been told by samsung just make another account which I have 4 times I'll add a picture of the problem
Actually my brother was passed away a month ago. Now I tried to use his device. so I've factory reset it!
Now it's asking mail, I don't know what it is. And no one else know it. Watched hell lot's of videos on YouTube and read more than 100 guides but no use.
This moto g4 plus is running on Android 7.0 | December 1 security patch.
Please help me guys. Searched entire house. No bill found and service center people are asking 2.5k ( ₹2500) I am from Hyderabad, India
If you give the device a factory reset and you want to use the phone, use your google account or make one. Why do you want to log in with your brothers account?
Tarun Tej01 said:
Actually my brother was passed away a month ago. Now I tried to use his device. so I've factory reset it!
Now it's asking mail, I don't know what it is. And no one else know it. Watched hell lot's of videos on YouTube and read more than 100 guides but no use.
This moto g4 plus is running on Android 7.0 | December 1 security patch.
Please help me guys. Searched entire house. No bill found and service center people are asking 2.5k ( ₹2500) I am from Hyderabad, India
Click to expand...
Click to collapse
When it's asking for mail..? When device starts..?
I think it's setup wizard... Have you tried entering your G-mail and password...?
____Mdd said:
When it's asking for mail..? When device starts..?
I think it's setup wizard... Have you tried entering your G-mail and password...?
Click to expand...
Click to collapse
Yes at startup. It's setup Wizard. As I already said I don't know previously logged in Username and password
Tarun Tej01 said:
Yes at startup. It's setup Wizard. As I already said I don't know previously logged in Username and password
Click to expand...
Click to collapse
No need to use same username and password.. use your own...
____Mdd said:
No need to use same username and password.. use your own...
Click to expand...
Click to collapse
bro its saying
Your device wad reset. To continue plz signin from the Google account which is previously synced in this device.
I don't know that.
____Mdd said:
No need to use same username and password.. use your own...
Click to expand...
Click to collapse
He is referring to the lock put up by Google as the factory reset protection.
Tarun Tej01 said:
Actually my brother was passed away a month ago. Now I tried to use his device. so I've factory reset it!
Now it's asking mail, I don't know what it is. And no one else know it. Watched hell lot's of videos on YouTube and read more than 100 guides but no use.
This moto g4 plus is running on Android 7.0 | December 1 security patch.
Please help me guys. Searched entire house. No bill found and service center people are asking 2.5k ( ₹2500) I am from Hyderabad, India
Click to expand...
Click to collapse
You can try doing `fastboot -w` followed by flashing stock ROM, else the only way is the service center.
tywinlannister7 said:
He is referring to the lock put up by Google as the factory reset protection.
You can try doing `fastboot -w` followed by flashing stock ROM, else the only way is the service center.
Click to expand...
Click to collapse
Wow! After factory reset Google still ask s for previous account?!
Tarun Tej01 said:
bro its saying
Your device wad reset. To continue plz signin from the Google account which is previously synced in this device.
I don't know that.
Click to expand...
Click to collapse
Do you still have his SIM card..? And his email ID also..? Search his Facebook profile to get email ID or any other profiles may have it..
Then open Google from web/browser, go for forget password, choose mobile number confirmation, if you have luck, mobile number can reset password for his email..
hi guy i know i might be in the wrong Section but anyways, i bought a s7 edge that was dead i was able to install a new rom and bring it back to life the problem that i have is that the phone was dead and the guy i bought it from couldnt remove his account from the phone i still have his number he is willing to help me but wont give me his gmail and password for good reasons so does anyone know if he can remove the google account for the phone from his computer??
stenk said:
hi guy i know i might be in the wrong Section but anyways, i bought a s7 edge that was dead i was able to install a new rom and bring it back to life the problem that i have is that the phone was dead and the guy i bought it from couldnt remove his account from the phone i still have his number he is willing to help me but wont give me his gmail and password for good reasons so does anyone know if he can remove the google account for the phone from his computer??
Click to expand...
Click to collapse
login to Google on Computer > Google my account > Signin and security > scroll down to Review Devices > select the device > click on remove
:good:
Google on this Bypass FRP Google Account lock on Galaxy S7 Edge, S7, S6
it works , had the same problem