Everyone who's eager for the 3.2 release tried updating their tablet using the built in option however came across various issues.
I tried signing in but kept getting the same "wrong password" error and then even tried creating a new account using a different email and was unable to.
When I called Samsung the only thing the tech advised me to do was to perform a factory reset which I'm sure everyone knows is most electronic companies "cure for all things" and I hate performing it.
I refused to go this route and stood my ground with the tech. The only resolution he provided was for a hard reset but I refused. If a website is telling me that the password is incorrect surely there must be a way to reset it!
He kept putting me on hold but finally provided me with this website which should solve any and all "wrong password" issues
http://www.samsungdive.com
If you go there and perform a password reset or create a new account the account should allow you to sync.
Once on the website click on Log In and it will provide with options to reset or create a new account!
Good luck guys and if this works for you please "thank"
I was able to use this website to fix the samsung account on my SGT. It still says "sync is off" in the account tab for my samsung account, but maybe thats by design? Either way thanks for the site
You need to exit out of that and go into apps. Hit Samsung apps and go through that apps setup process. Then you should be able to do your sync through the samsung sync sign in.
This does seems to work. I confirmed it.
I also received the same link in an email a few days ago - but I guess their website was not working, because it still failed for me. I responded to that email and **** all over Samsung's ****ty support. I guessed they somehow listenend.
Anyway - this is Working!!!!. Login to this website, reset your samsung.com account's password. It will send you an email, confirm that and change your new password. Then use these exact credentials to logon on the GT 10.1. But First, clear the cache of Samsung Apps and Samsung Account.
guys, this is NOT Samsung apps (as stated in the previous two posts!!!!!!) you need to login to, but login by creating another Samsung account under settings, accounts...., with those credentials.
Thanks, got it working. I didn't even know we had to put our Samsung account on to the tablet.
Didn't workm Screw Samsung
Alas none of these worked for me. I even closed the samsung account and started a new one and this thing did not work . Just the same ... I won't ever purchase a samsung mobile device after this... I mean i got burned with the galaxy tab 7 taking so long to get updated then it was the galaxy S phones now this... I am done..... Sorry Samsung you just lost a customer. These quirks are unacceptable esepcially seeing how much we pay for these devices.... Straight to Ebay this tablet is going. I will just hold off until sometime after Christmas... by then a better tablet by a better company that cares about its US Customers will surface. So if anyone wants to buy a 32GB Metallc Galaxy Tab 10.1 with the book case and the USB dongle. Hit me up. Samsung I am done.!!!!
Nice Tablet but crummy support and in this day and age to have such a stupid quirk with a website....
im sorry your having those issues dude, mine is running perfectly and today miraculously it took my samsung accounta nd logged me in after having made so many unsuccessful attempts.
I don't have this elusive "Samsung Apps", I'm rooted can I download it somewhere? Thanks.
Sent from my GT-P7510 using XDA Premium App
My Tab's Samsung Account isn't sync'd, and I have never signed into Samsung Apps and have downloaded a few things. I didn't even know you were required to, because I never did.
I checked for updates and it says there isn't one available, but am wondering if it is working correctly or not.
I have the Samsung Apps app and it works, but under accounts it shows that Samsung account is not syncing and no option to enable sync. I went to Samsungdive.com and I was able to log into my account there. There are no settings in the samsung apps app.
So what is the deal with samsung sync? Are you instructions for getting that working? I am a bit confused. Thanks
So should this Samsung account thing be syncing? Mine isn't and i even tried the factory reset, still says "Sync is OFF" Anyone got any help.
I recently changed my password for my samsung account now i cant even connect to samsung account keep getting wrong password very very frustrating!
I tried going to samsungdive, it won't even recognize my samsung account. i cant make a new one with any of the 3 emails I have, I cant sign in with any of them either, only on samsung.com
I tried recovering a password and it even says my email doesn't exist in their system....garbage. then I try to make a new account and it says to enter a valid email.... what the phuckkkkkkkkkkkk
I really don't understand this samsung account sync, I created an account when I first started tab, able to login to samsungdive.com but my tab shows that it is not syncing in the accounts/sync options.
Every few times at startup I get a FC with the samsung account.
WTF
This sucks.
I'm guessing what I'm about to detail is the same as everyone else:
1: On first boot of my pre-touchwiz GT10.1, I created some sort of Samsung account.
2: Every boot since then prompted me with two force close messages, both being some sort of Samsung process, blah, blah, blah.
3: Today, I get the touchwiz update, it installs.
4: I can log into Samsung Dive website with my established Samsung account no problem, and it knows I have a GT10.1. But it can't do anything with it, saying I have to enable Google Location Services, and Remote Control.
5. I go into settings on the GT10.1, Google Location Services is already enabled, Remote Control is not. I attempt to enable it, but get a prompt for a password with a blank ID. It will not take my KNOWN Samsung Account password. I can't delete it and create a new one without doing a factory reset.
Is there a solution to this pile of horsecrap yet??
I also can't login when attempting to update. I don't have an account specifically on my GT for samsung, but did register on line when I purchased it. Is this a common problem? Perhaps we were supposed to create the samsung account using the accounts option in settings.
BTW, my error is incorrect password even though I can login to the website. I can see my registration info
88EVGAFTW said:
I tried going to samsungdive, it won't even recognize my samsung account. i cant make a new one with any of the 3 emails I have, I cant sign in with any of them either, only on samsung.com
I tried recovering a password and it even says my email doesn't exist in their system....garbage. then I try to make a new account and it says to enter a valid email.... what the phuckkkkkkkkkkkk
Click to expand...
Click to collapse
My Tab is on TW, but my brother is having the exact same issue on his Tab as you.
Has anybody ran into this problem?
Made2Last said:
My Tab is on TW, but my brother is having the exact same issue on his Tab as you.
Has anybody ran into this problem?
Click to expand...
Click to collapse
I have similar problem; I set up and registered my 10.1 and can access it at Samsung.com "My Account". I was told to set up recovery etc at samsungdive.com and could not sign in and was told that I had to create a new account there using a different email (Dumb), I did and can sign in but can't do anything else? I am waiting for an answer from tech via email. Even on the samsungdive page it says one account works for all?
Also on 10.1 under Settings:Location & security:find my mobile;remote controls if I check that box it has my correct account email but won't accept my password? This was when I first called tech and they told me to use samsung dive. Somewhere Samsung doesn't have their act together.
(oops, redundant info).
Sent from my GT-P7510 using Tapatalk
bobng said:
Somewhere Samsung doesn't have their act together.
Click to expand...
Click to collapse
QFT.
If they respond to you with a fix, let me know here please!
Sent from my MB860 using XDA Premium App
Related
I have searched through the sections but couldn't find exactly what I was looking for so hopefully someone can help me out.
When I check for updates under Settings>About tablet and try to sign in with my samsung account (created on samsung's website) it says invalid ID or password. I know it is correct however since I have verified it three times. On the off chance it was linked to samfirmware.com I setup an account there too, but same thing. Am I missing something?
Thanks in advance.
you are NOT alone.
spongers said:
I have searched through the sections but couldn't find exactly what I was looking for so hopefully someone can help me out.
When I check for updates under Settings>About tablet and try to sign in with my samsung account (created on samsung's website) it says invalid ID or password. I know it is correct however since I have verified it three times. On the off chance it was linked to samfirmware.com I setup an account there too, but same thing. Am I missing something?
Thanks in advance.
Click to expand...
Click to collapse
Right after I noticed on these forums that one need to be signed into a Samsung account in order to get an ota update, I tried to sign in with my existing Samsung account - could not, wrong password.
I tried to create another Samsung account online, and I get errors ' a problem occurred'.
I even tried to use a non existing gmail account, same problem.
Then I spend about two hours on the phone (its not a cell phone, you will probably end up at laptops - but Samsung support is so ****edup, that one knows whats going on. One guy told me to create a brand new gmail account and use that userid to login. Another said I should create a new samsung.com account and use that....no luck.
When I was promised to be called back 24-48hours after open the issue and no call after 72 hours, I called them. Their response was that someone will call me when they have a solution.
Probably think I am stupid and cannot type.
**** SAMSUNG support.
Maybe I would suggest we all open issues with them, regarding this **** support. That is all we can do - maybe a lawsuit because they are selling something that is not working as advertized....
Numbers count! Please open an issue with Samsung.
Your not missing a thing, I received my wifi Gtab 10.1 couple days ago did the same thing and nothing, first it said processing failed then it said wrong password, did the same, logged in on line to the samsung website that was fine. I Called Samy tech support up and they said they are working on linking the accounts together "I take that to mean its a system wide problem" the rep said i can sign up with a diff email. Well i did that too a got the same results. Im guessing they are having some issues with that update sign in/sign up server.
Ill call again tomorrow and see why i cant sign up at all.
samsung support known for a horrible service but i love their products. as long as you are sticking here at the forum you are good. mine too and i dont want to spend more time logging-in. just go to development section and you are good to go!
It's a known issue, but try again. It took a few times for it to go through, but I am now synced. Of course, there aren't any updates available, so it isn't a pressing issue right now
Kevin Gossett said:
It's a known issue, but try again. It took a few times for it to go through, but I am now synced. Of course, there aren't any updates available, so it isn't a pressing issue right now
Click to expand...
Click to collapse
did you eventually use your login info from the Samsung.com site?
Maybe I am missing something really obvious ... but my Samsung Account shows as not sync'ed but I cant find where I can try reentering my username & password for it. When I go into the "Samsung Account" heading in "Accounts & Sync" there are no menu options at all. Am I looking in the wrong place?
EDIT:
Hmmm ... rebooted and now there is a message saying that "Samsung account" has to force close. Lovely.
i didn't use the same login as the website, I used the same login as my Gmail for the Tab, but I think you can use whatever email/password you want.
To access the login screen, go to Settings/About Tablet/System Updates
For whatever reason, trying to get the acct set up on the tab doesn't seem to work for anybody the first time. So, remember the first email and password you used, and do this:
clear data and cache, and force close these 2 apps:
Samsung account
Samsung apps
launch Samsung apps, and agree to the terms
try to sign in to your samsung account with the first email and pass that you used
It worked for me.
mrsbelpit said:
For whatever reason, trying to get the acct set up on the tab doesn't seem to work for anybody the first time. So, remember the first email and password you used, and do this:
clear data and cache, and force close these 2 apps:
Samsung account
Samsung apps
launch Samsung apps, and agree to the terms
try to sign in to your samsung account with the first email and pass that you used
It worked for me.
Click to expand...
Click to collapse
Clear data and cache? Do you mean from CWR or somewhere else?
Sorry, from manage apps, clear the data and cache from those 2 apps.
ETA: this only lets you create the account so you can manually check for updates, it does not solve the sync issue.
spongers said:
Clear data and cache? Do you mean from CWR or somewhere else?
Click to expand...
Click to collapse
Settings>Applications>Manage Applications
Select the "All" tab, scroll through to find the app, select it, clear data and cache
You can also manage apps by opening the app drawer, and dragging the icon to the little "i" in the top right corner.
mrsbelpit said:
Sorry, from manage apps, clear the data and cache from those 2 apps.
ETA: this only lets you create the account so you can manually check for updates, it does not solve the sync issue.
Click to expand...
Click to collapse
OK, that sort of helped. Went through all of that but when I sign in it says bad password(verified through last pass login I am entering it correctly), and when I try to create account from that page it says account already exists. Frustrating!
Sent from my GT-P7510 using XDA Premium App
Same question......
spongers said:
Clear data and cache? Do you mean from CWR or somewhere else?
Click to expand...
Click to collapse
When my attempt failed for loggin in from 'settings', 'about', 'software update', these two app's (samsung apps & Samsung account) data and cache are still empty - there is nothing to clear.
I cannot see that it will work either with the CWM data/cache clear, as I did the new UI ROM install, cleared my data and cache in CWM before I did the ROM install and afterwards I still got the same errors trying to login to the Samsung account.
I think you were just one of the lucky one's to sign into samsung account.
Did you use your same account-name & password as your samsung.com info?
Have you EVER logged into the samsung.com account (maybe registered your device online), before trying to connect from the tab10.1 to samsung account?
I think these are all important questions that we need valid answers for, before we can determine the say to proceed with this account login.
Thanks
Edit:
Kevin Gossett said:
Settings>Applications>Manage Applications
Select the "All" tab, scroll through to find the app, select it, clear data and cache
Click to expand...
Click to collapse
Sorry - saw your post. But as I said these two app's data and cache were empty for me, so that does not do it either.
I haven't registered my device on the website.
If you get the "username/password already exists" error, I believe you are registered, there is just a bug with the server. Wait a few hours, another day maybe, and try it again
If you're still having problems, please look at this thread, hopefully there's some useful info that can help you clear it up
http://forums.androidcentral.com/samsung-galaxy-tab-10-inch/94690-problem-update-check-sign.html
Solution found......
See this :
It works for me - confirmed.
Solved
If you're getting the "processing failed" message when logging in to do the updates, then here's your solution:
Instead of typing in your login information for the "Update" action, go back to "Accounts & sync" menu, then "Add Account", select "Samsung account", and fill in your samsung login information there.
If you have any trouble with your login (such as it rejecting your correct password), go to samsungdive.com and create or update your login information there. Simply changing your password to something different appears to somtimes help.
Once your login information is entered into the "Accounts & sync" area, you should be able to access the update feature without providing any further credentials.
samsung accounts too quirky
i have an account i have been using then updated to ICS.
galaxy s2. then tells me I cant log in with my .com domain in Turkey.
blah blah blah.
using the phone and samsung instructions it says log in under another address.
okay but there is no way of changing the log in on the phone which steadfastly keeps the old gmail address as my log in.
solution I uninstalled samsung apps and samsung account and sent an email to samsung explaining why.
told them when they get their s*** together then i might reinstall.
otherwise no advertising dollars for you samsung and google.
best to give consumers what they want.. a fully functioning OS and proggie.
I can do without samsung app but they cant do without us.
might take a year. suddenly kies for ubuntu.
email addresses that work in all countries.
WTF
I don't know why, but I can't add my samsung account to my tab. I know I'm inputing the right things but it says invalid everytime >.<
Im dealing with the same problem, however if i go to the website itself everythingvworks fine.... Its just on the tablet settings that i cant log in.
I think many people are having the same issue. When I try to log in, it fails to reach the server. But when I do, I don't have valid account.
So I tried to create another account, but it tells me that I'm already registered. But as same as capufo, I can login via web.
It's freaking catch 22. I gave up on it.
ok thanks guys, so its not just me. Im just curious how thatll get fixed cause without a login we cant update our devices.
Same thing happened to me but honestly I just kept trying and it eventually went through.
Sent from my GT-P7510 using XDA Premium App
guih said:
I don't know why, but I can't add my samsung account to my tab. I know I'm inputing the right things but it says invalid everytime >.<
Click to expand...
Click to collapse
I had similar issues when I first got mine. After a few days, I found this solution on another website, and it worked for me. Others have verified it fixed their issue:
Go to settings and manage applications.
Force stop the Samsung Account and then clear data.
Open the Samsung Apps app and it will ask you to log in again.
c-loo said:
I had similar issues when I first got mine. After a few days, I found this solution on another website, and it worked for me. Others have verified it fixed their issue:
Go to settings and manage applications.
Force stop the Samsung Account and then clear data.
Open the Samsung Apps app and it will ask you to log in again.
Click to expand...
Click to collapse
c-loo is so right. Follow his instructions everyone. That so fixed the issue.
But one follow up question though. Does it make sense that sync is turned off for my samsung account by default. That is how it is on mines and that is how it was on mines even before.
Did not work for me....
ahimed said:
c-loo is so right. Follow his instructions everyone. That so fixed the issue.
But one follow up question though. Does it make sense that sync is turned off for my samsung account by default. That is how it is on mines and that is how it was on mines even before.
Click to expand...
Click to collapse
I followes the instructions and still not working for me....
Maybe it's just me
bert269 said:
I followes the instructions and still not working for me....
Maybe it's just me
Click to expand...
Click to collapse
Here is another thread with people having the same issue:
http://forum.xda-developers.com/showthread.php?t=1169421
I had the same issue. I'm not sure if it will help or not, but it seems to have been fixed by changing my password on the website. Once I did that, my tab was able to verify the account and then check for updates normally.
Samsung support
Hi, the following is an email response from Samsung,
Hello
If you need to reset your password or obtain the email address you signed up with, please visit the following page:
https://account.samsungdive.com/account/find/accountFindPasswordEdit.do?serviceID=o12ht525e6
You will need to input the same information you originally used to sign up for your Samsung Account on your device.
Thank you,
Samsung Customer Support Team
i am trying to craete samsung account bt it say invalid everything
Hi,
I wanted to try the Kindle for Samsung app on my Galaxy S7 edge through the Samsung Apps store, especially the "one book per month free" option.
But upon clicking "Sign in" I get the popup that I already have a Samsung account within the account manager and it won't let me login - it does not show the login form at all. I guess it wants to create a new account and then fails. See attached screenshot.
I have already removed the samsung account and then tried to login via the Kindle app. Upon clicking the sign in button, the login form shows up, then I have entered the credentials and got sent back to the "sign in" page and afterwards the same error message as in the screenshot occurs... haha
does this work for you?
0x000 said:
Hi,
I wanted to try the Kindle for Samsung app on my Galaxy S7 edge through the Samsung Apps store, especially the "one book per month free" option.
But upon clicking "Sign in" I get the popup that I already have a Samsung account within the account manager and it won't let me login - it does not show the login form at all. I guess it wants to create a new account and then fails. See attached screenshot.
I have already removed the samsung account and then tried to login via the Kindle app. Upon clicking the sign in button, the login form shows up, then I have entered the credentials and got sent back to the "sign in" page and afterwards the same error message as in the screenshot occurs... haha
does this work for you?
Click to expand...
Click to collapse
Same problem here ...
thanks for the info, which country are you from? i wanted to contact amazon support (the email listed in the app), they redirected me to Amazon Germany (as this is my home market place) and they have no clue and redirected me to US support again. US support said i should contact them via chat and now the guy in the chat says I should contact Germany again *lol* and the German chat support just told me now I should contact Samsung... haha, reminds me of https://www.youtube.com/watch?v=GI5kwSap9Ug
Exactly the same question
I have met the same problem and already got connection with Samsung HK. The customer service staff told me that they met the same problem as well and they would report this to Samsung. He also advised me to wait several weeks for the update of the kindle for Samsung...
Solution!
This worked for me, from another website: I had the same problem. The fix is pretty simple, since you have an S7 Edge I'll assume you have Android Marshmallow 6.0? Just do the following Go to Settings 》Applivations 》 Application Manager 》 Select Kindle 》Now here you will find "Permissions" click on that. 》 Grant all 3 permissions I.e Contact, Storage and Telephone . Now go to your Kindle by Samsung and click Samsung Book Deals and Voila!
thanks very much, that worked! strange that this is disabled by default, guess they didn't bother to update the app for android 6 yet
Thank you. Didn't think of looking there and was getting irritated.
Dancerkarlee said:
This worked for me, from another website: I had the same problem. The fix is pretty simple, since you have an S7 Edge I'll assume you have Android Marshmallow 6.0? Just do the following Go to Settings 》Applivations 》 Application Manager 》 Select Kindle 》Now here you will find "Permissions" click on that. 》 Grant all 3 permissions I.e Contact, Storage and Telephone . Now go to your Kindle by Samsung and click Samsung Book Deals and Voila!
Click to expand...
Click to collapse
It works. Really thx.
Strange it is that the kindle for SAMSUNG is not set the permissions as default in A SAMSUNG phone and lacks the notification Of permission allow
Thanks for the tip ...
But you don't have to switch all permissions.
For me it works when grant permissions to contacts. Storage and telephone is still disabled.
Thank you, this worked for me too.
Every time I go into my Samsung account I press sync and it starts to sync and then the circular Arrow turns red when it should be light blue. It says basically that there is a syncing error and it will be back shortly. I've tried turning off power saving mode, turning on background data and pretty much everything else that I can think of. It worked once, but then went right back to doing the same thing again. The only thing that I haven't done is deleted my Samsung account and then trying to add it back again. Does anyone know of any fixes for this issue. Your help would be greatly appreciated.Thank you... Keith G
Last month I had something similar happening to my samsung account. I spend a few hours (thanks samsung) until I managed to fix it. I had to login to my samsung account in the browser and add first and last name.
It seems that recently some idiot samsung programmer introduced breaking changes in the account syncing, so it can only work if the account have first and last name.
I created my samsung account more than 5 years ago and I did not specify first/last names, and it work with no issues till last month.
so many stupid mistakes recently from sammy... I just don't trust this company anymore.
the above fix worked for me anyway.
Samsung push service - this is The reason. You probably freezed it or delete. If you want working Samsung account sync, must have that app
sebusmen69 said:
Samsung push service - this is The reason. You probably freezed it or delete. If you want working Samsung account sync, must have that app
Click to expand...
Click to collapse
This is definitely NOT the reason. Keith G explained that he is trying to do a manual sync...
Hi guys, so I wanted to sell this tablet and I thought it would be easier to just Hard Reset it and then go by the usual initial configuration. The thing is, my account it's not working.
The tablet has my little girl's account and it was family linked to mine, but none of the two accounts does it.
I've tried some tutorials to bypass this but they just doesn't work, *#0#* doesn't show anything, I can't install APK's even with SmartSwitch, Configurations just random says "Stopped Working" and so on.
Did someone ever encounter something like this? I done the FRP thing once when my mom forgot her account password but it was pretty easy.
Cheers!
BrandonAKG said:
Hi guys, so I wanted to sell this tablet and I thought it would be easier to just Hard Reset it and then go by the usual initial configuration. The thing is, my account it's not working.
The tablet has my little girl's account and it was family linked to mine, but none of the two accounts does it.
I've tried some tutorials to bypass this but they just doesn't work, *#0#* doesn't show anything, I can't install APK's even with SmartSwitch, Configurations just random says "Stopped Working" and so on.
Did someone ever encounter something like this? I done the FRP thing once when my mom forgot her account password but it was pretty easy.
Cheers!
Click to expand...
Click to collapse
Sorry, but FRP is no longer "easy to bypass". If the google account is one of a family account, you might be able to use the password manager in Chrome to find the account login and password.
Yeah, I tried with both of the accounts but none works pretty weird situation