Related
So he could've just been giving me the brush off and telling me what I wanted to hear, but I did a Moto live chat to see if i could send my plain white Moto X in for some customization,
mickeyd1488 said:
So he could've just been giving me the brush off and telling me what I wanted to hear, but I did a Moto live chat to see if i could send my plain white Moto X in for some customization,
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Click to collapse
I asked about swapping my 16gb for a 32gb and they said it's not possible unless I return it first. (then order a new phone)
I also chatted with Glenn - is he the only person working in live chat??:laugh:
Oh God, I hope this happens. I'm on Verizon, and wanted Moto Maker so much. But I really had to get a new phone because even after replacing the battery of my Droid X, the battery got bloated and overly hot. Yeah, it was possible to buy another replacement battery, but it was time to get a new phone anyways.
So if I'm reading OP correctly, it's not going to be an option yet, or even when Verizon gets Moto Maker, but Motorola may make it possible in the near future?
9996289653
meant2live218 said:
Oh God, I hope this happens. I'm on Verizon, and wanted Moto Maker so much. But I really had to get a new phone because even after replacing the battery of my Droid X, the battery got bloated and overly hot. Yeah, it was possible to buy another replacement battery, but it was time to get a new phone anyways.
So if I'm reading OP correctly, it's not going to be an option yet, or even when Verizon gets Moto Maker, but Motorola may make it possible in the near future?
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That's what its sounds like from the guy I chatted with. He could just be saying it because he knows I want him to say there's a chance haha
mickeyd1488 said:
So he could've just been giving me the brush off and telling me what I wanted to hear, but I did a Moto live chat to see if i could send my plain white Moto X in for some customization,
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Click to collapse
Dude, I've been in sales my entire life.
He told you what you wanted to hear. You gave him a leading question. He neither confirmed nor denied but you accepted it. Sales/customer service= mental chess.
So, he has no idea. At all. None. That's what his answer means to those who speak the code
Sent from my XT1060 using Tapatalk
Yeah, this is just standard CS speak. I highly doubt it will happen.
By purchasing the item, you entered into a contact in which you agreed to what you purchased. They have no obligation to spend extra money on shipping and man hours to give you a free colored back plate. Would it be nice? yes. Will they do it? Doubtful.
Sent from my XT1058 using xda app-developers app
ar31791 said:
by purchasing the item, you entered into a contact in which you agreed to what you purchased. They have no obligation to spend extra money on shipping and man hours to give you a free colored back plate. Would it be nice? Yes. Will they do it? Doubtful.
Sent from my xt1058 using xda app-developers app
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but they will try really hard to try and consider looking into it!
I was at a verizon store recently and the agent there (who admittedly may not know what he was talking about) was absolutely convinced that in the near future you would be able to mail in your moto x and have them modify it to get whatever customization you wanted OTHER than changing the memory, and went so far as to claim they would be providing prepaid envelopes to ship the phones in. I didn't even ask about this, he was just explaining how the phone customization will work for people who bought early or in stores.
Just thought I'd mention that here. Hopefully he'll be right.
I thought about buying a Moto X via moto maker at full price then just selling my current one on ebay, but I'd lose like $150 in the end, I'm not wanting to do that
EDIT: Despite what the CSR below told me, they do offer exchanges. You can do an 'advance return' where they will put a hold on your CC for the full amount of a new device, give you a code to buy a new one, and release the hold when they receive your old device so you're still only charged the original discounted amount. However, you can not exchange a discounted Moto X for one of the new Bamboo ones (read here)
************
I've been looking into the details on exchanging a custom Moto X and was just told via chat that they do not do true "exchanges". Rather, they just have you return the phone, refund you, and have you buy another. So you wouldn't be able to get an exchanged one with the $150 discount. Here's the transcript.
Desiree: Hi, my name is Desiree. How may I help you?
Me: I have a question about the 14 day exchange policy
Me: I am planning on buying a device tonight with the $150 off promotion
Desiree: I will be more than happy to assist you on this.
Desiree: Go ahead, please.
Me: If I don't like my design and want to exchange it within the 14 day window, will I still be able to get a redesigned device at the discounted price?
Desiree: My apologies, the $150 off promotion will not be applicable to the exchange device,
Me: Ok so then you don't really offer exchanges, just returns?
Desiree: My apologies about this but that is how it works.
Me: ok thank you
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Click to collapse
However, Motorola Support's twitter contradicts what this CSR said:
https://twitter.com/MotorolaSupport/status/412766868240220160.
detonation said:
The Moto X exchange policy listed on the site says:
I've been looking into the details on this, and apparently they don't really do a true "exchange". Rather, they just have you return the phone, refund you, and have you buy another. The one re-design mentioned above applies to when you buy it on contract and get a Moto Maker PIN (in that case, you send the phone back and they give you a new PIN rather than a refund). I just confirmed all this in chat:
So if you don't like your design or were hoping to switch it out for a wood one (if they come out in the next 2 weeks), you're going to have to pay full price for the new one.
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Click to collapse
Good to know! Just ordered a phone for my brother, hopefully he will not be disappointed with his choices, hahaha.
We here's the real fact if you happen to get a defective one. They do an advance return if you choose it. They are authorize your card just like the nexus exchange after they send you a link to a new build with the same specs (you customize it but it locks in whatever memory config and model you chose before). They then go ahead and build your replacement and ship it. After they receive the return (that they pay to ship back!) They will remove the charge for the new device... Or the authorization. So really, with defects you don't lose out on your deal. I don't know about voluntary returns... But with defects, I'm in the process of it right now and paid the initial order with a coupon.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Updated the OP, it's possible that that CSR was wrong as their twitter states you can exchange it (likely via the method mentioned above). Eitherway, it's annoying their own support can't give consistent answers.
Yeah, I suspect that you can get it exchanged and that their support is either confused or misinformed.
They state that you can exchange your device. Whatever internal process they use for that is not your problem: an exchange is an exchange, and it should result in zero dollars being paid.
binary visions said:
They state that you can exchange your device. Whatever internal process they use for that is not your problem: an exchange is an exchange, and it should result in zero dollars being paid.
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I strongly suspect that since I've unlocked my Tmo bootloader, I'm stuck with no chance of exchange.
Cubfan99 said:
I strongly suspect that since I've unlocked my Tmo bootloader, I'm stuck with no chance of exchange.
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Click to collapse
Well, maybe, but that has nothing to do with the Cyber Monday deal - which was the original question.
binary visions said:
Yeah, I suspect that you can get it exchanged and that their support is either confused or misinformed.
They state that you can exchange your device. Whatever internal process they use for that is not your problem: an exchange is an exchange, and it should result in zero dollars being paid.
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Click to collapse
They would not do an exchange for me when I had camera issues. I was told their process is to return the unit either for repair or refund, no exchanges.
robjulo said:
They would not do an exchange for me when I had camera issues. I was told their process is to return the unit either for repair or refund, no exchanges.
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What, exactly, does that have to do with exchanging a Motomaker device for a different color?
Motorola explicitly states that they will exchange a device within 14 days for a different color configuration. The point is that it doesn't matter how Motorola looks at an "exchange" - any discounts to the original sale would still apply.
My advice: don't waste your time with the chat reps.
As Jayrod said, they do exchanges. What they do is they send you a new "special pin" through email that lets you re-order on MotoMaker (you input the pin at the end). This can be accomplished without a charge on your CC (they give you two options: advance replacement, or regular replacement).
You can replace OR refund even if it is not defective and if you just don't like the colors and even if you open the factory sealed box.
Well the Moto FAQ on the Bamboo back has answered the question a lot of people have been wondering:
I purchased a Moto X from Moto Maker using the a holiday promotion code. Can I switch it to a Moto X with Bamboo?
If your phone falls within our return period, you can return it for a refund of the original purchase price and re-purchase a Moto X with Bamboo. However, the Holiday discount you received will not apply.
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detonation said:
Well the Moto FAQ on the Bamboo back has answered the question a lot of people have been wondering:
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Click to collapse
Yikes... so then, it's $250 more for Bamboo. Your head would have to be made of wood to exchange for the wood phone.
Cubfan99 said:
Yikes... so then, it's $250 more for Bamboo. Your head would have to be made of wood to exchange for the wood phone.
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Click to collapse
Pretty much. Maybe if the phone had a Snapdragon 800 and a much better camera I would do it because the phone would be a little more future proof. As it is though, I doubt I'll keep this phone much more than 6 months and definitely not more than a year. As good as the phone is, there is plenty of room for improvement and if I was paying $250 for wood, I wouldn't want the phone to become outdated as quickly as this might.
gtg465x said:
Pretty much. Maybe if the phone had a Snapdragon 800 and a much better camera I would do it because the phone would be a little more future proof. As it is though, I doubt I'll keep this phone much more than 6 months and definitely not more than a year. As good as the phone is, there is plenty of room for improvement and if I was paying $250 for wood, I wouldn't want the phone to become outdated as quickly as this might.
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Click to collapse
I agree.
If this phone had the latest and greatest then I can see shelling out that much for a Bamboo back. The Snapdragon 800 should last you a long time into the future. It's too expensive for me is all I'll say. Someone out there will definitely want a phone with a natural back even at the price it commands. I'm sure the process to make these type of backs was very complicated, but it would had made sense to have these out from release date. Hopefully the next version of this phone isn't too far off. The concept of it is really awesome and even with now mid range specs the experience is truly amazing.
I don't see the Moto's X specs being a hindrance to moving forward to next year. Slow down? Maybe a bit, but not too much as to say you will want to scrap it right away. After all the X8 chip is something done right.
RenSoAbrupt said:
I don't see the Moto's X specs being a hindrance to moving forward to next year. Slow down? Maybe a bit, but not too much as to say you will want to scrap it right away. After all the X8 chip is something done right.
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I agree!
I think everyone is needlessly scared about the specs on this device. I just purchased a Moto X and have been using it for 2 weeks now, and have seen no reason to believe it will be out of date before the 1 year mark of my ownership. You really cannot compare the Moto X to other smartphones out right now. It's doing at least two things that no other phone is doing (touchless control, always listening and the active notifications), and it was built with those features in mind. That "crappy" 720p AMOLED screen is such that it is because if you went with a 1080p AMOLED or LCD screen, it would blow through your battery. The "slow" dual core processor runs the OS just fine, and the other CPUs handle the special features instead of the main CPU. Have naysayers actually used the Moto X and compared it to the Nexus 5 (arguable the best comparison of KitKat vs KitKat)? I have. I see absolutely NO performance difference between the Moto X and the Nexus 5, based on things I actually do day-to-day (none of these silly numbers only benchmarks that don't really give you a real representation of how the phone will perform for you).
From a financial perspective, maybe at this point, sure - be skeptical about if it's worth the money to get one, or just wait until September to purchase the next iteration. Then again, if you wait even longer, something even better will be out.
Not being made of money, I have started just purchasing the device that I think is the best device available to me at the time and sticking with it for a year (or longer, if it keeps performing well, and nothing else at that time interests me). Any "flagship" device that you purchase right this minute should last you one year just fine, even if it's already 6 months old. The Moto X should perform just fine until at least next October when we can start thinking about the next big update to Android.
Anyone had luck getting them to do an advance exchange on a dev edition?
laur3n.newm4n said:
I agree!
I think everyone is needlessly scared about the specs on this device. I just purchased a Moto X and have been using it for 2 weeks now, and have seen no reason to believe it will be out of date before the 1 year mark of my ownership. You really cannot compare the Moto X to other smartphones out right now. It's doing at least two things that no other phone is doing (touchless control, always listening and the active notifications), and it was built with those features in mind. That "crappy" 720p AMOLED screen is such that it is because if you went with a 1080p AMOLED or LCD screen, it would blow through your battery. The "slow" dual core processor runs the OS just fine, and the other CPUs handle the special features instead of the main CPU. Have naysayers actually used the Moto X and compared it to the Nexus 5 (arguable the best comparison of KitKat vs KitKat)? I have. I see absolutely NO performance difference between the Moto X and the Nexus 5, based on things I actually do day-to-day (none of these silly numbers only benchmarks that don't really give you a real representation of how the phone will perform for you).
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Very well stated and I agree. I have been bouncing around all of the flagships of late (N5, G2, HTC One) and finally landed on X. I am surprised at how peppy it is and do not notice any difference in performance next to the N5. Now I don't game at all on my phones but for everyday use the X is fantastic. I like the features and the fact that I can be rooted and still under warranty. Also I love that I don't have to obsess over roms like I was on the N5 and HTC One. Go Moto!!!! Obey Google Now!
How long does it take them to refund you after you send it back?
Sent from my XT1053 using XDA Premium 4 mobile app
sankyou said:
Very well stated and I agree. I have been bouncing around all of the flagships of late (N5, G2, HTC One) and finally landed on X. I am surprised at how peppy it is and do not notice any difference in performance next to the N5. Now I don't game at all on my phones but for everyday use the X is fantastic. I like the features and the fact that I can be rooted and still under warranty. Also I love that I don't have to obsess over roms like I was on the N5 and HTC One. Go Moto!!!! Obey Google Now!
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Click to collapse
I was SO READY for a device that just WORKED. One that I didn't feel obligated to unlock, root, and flash a ROM every other weekend to keep it updated with the developer's bug fixes, because it lacked features I wanted or had a terrible OEM skin on it. I haven't even considered rooting my Moto X. Finally, a device from a manufacturer with a UI that's just barely kissed by OEM features, and features that are actually relevant. Coupled with the fact that Motorola usually has the best radios? I'm sold on "good guy Moto" again.
I am bummed. I needed a replacement/repair on my XT1045. Mic developed issues and also has had the USB charging issue (cable has to be in just the right position to actually charge (suspect USB port breaking loose from MB) so I opened an Advanced Exchange ticket with Motorola. No problem...then a week went by and no new phone (should have gone out in 24hrs overnight according to the email I received).
Key here is nobody at Motorola even tried to contact me about sending a different let alone downgraded phone.
Contacted via online chat and was told I could not be helped and had to call live people during business hours, I work nights and at least 6-days/week -- days are problematic. Not a huge deal but I was disappointed.
While waiting for time to call, phone sort of still works but not well, about 14-days after original ticket opened I get email indicating my phone was shipped. I was happy it was going to arrive the next day, my day off by 10:30AM. FedEx driver decided because I sleep days to not "bother me" in before noon so he changed the delivery time to about 12N. At least they guy was trying but overnight AM is used for a reason, right, not a biggie.
Phone arrives, I put it aside for and when I open it later that day I find it's kinda big, in fact huge. I grab my XT1045 and guess what? It's a Moto G 2014 (XT1064)....sigh....no LTE. OK I am willing to play along, that is until I find it refuses to connect to my carrier when SIM from XT1045 is inserted. SIM is LTE so no issues with backward compatibility, in theory....anyway for two days I try and nothing fixes it.
I email Motorola to the help address they put in the package with the XT1064. In less than 24hrs I get a phone call from Motorola to tell me they are sending me a new Moto X 2014, well a code to let me build my own. I was dead asleep and just said "....ummmm, OK that is nice of you..." I normally would have asked what about the lack of a SD card slot? Now I have to still buy find and buy new case and I LOVED my XT1045 in it's MPERO Mint/Orange case because I can find it wherever I set it down at work. Plus the way I use my phone for work is to handle up to 100-150 calls on busy days. On those days I get a solid 18-30hrs battery life which helps if I forget to charge it the night before or before work. Under non-work days I am solid at 35-48 hrs.
See I don't use my phone for other than calls and brief web searching and I have a number of services turned off unless I need them. It's a trade off.
OK, having made short story long I am being sent, gawds knows when, a new Moto X which while an amazing phone, might not be the phone for ME. I really NEED my SD card slot as I use my phone to also upload photos to backup storage when on a shoot (in the field so to speak other wise away from a desktop). So now I'm not able to do that...in fact the SD card slot was a primary reason for the XT1045, along with the great voice quality on the other end.
I suspect I might be whinging over nothing as the Moto X is a dandy phone but it's targeted at a different sort of user. I'm more utilitarian, I use mine as a tool more than anything else and am not sold the X-2014 (sorry can't find the model number)
And last the case I've grown to love is not yet to be had for the new phone and with my luck, it never will be...but my MPERO by Empire Case had been a fantastic case on par or better than the Otterbox Commute. Plus the colors have gotten me a ton of complements from perfect strangers. That helps in my business.
I applaud Motorola for making the effort to make a bad decision and situation right by me. Yet I am already thinking how much this will cost me in the end.
I guess the real thing I am passing along is there seem to not be any replacement XT1045's to send out as replacements under warranty. Odd they still list them for sale but I have to wonder if there is a reason they are not sending them out. Of course it could be related to my phone being only a couple months old.
I suppose worst case I can sell the Moto X, could only get a 16gb version for my carrier it seems. But I dunno....I just already miss a great phone that I had hoped to use for many years. sniff...sniff...
I have a almost new XT1045..What model Moto X do you have..I have (2) 1045's and would trade (one) for the right Moto X (2nd Gen.)
Find out what model # Moto X you have..get back to me, IF a trade sounds good to you..
If the boot loader can be unlocked..I would be interested..
Sent from my 4.4.4_21.11.56_peregrine
(Unlocked) XT1045 Moto G 4G LTE #1
http://waynekent.com/page6.html
"Praise Jah" YOU people.!
NWKENT said:
I have a almost new XT1045..What model Moto X do you have..I have (2) 1045's and would trade (one) for the right Moto X (2nd Gen.)
Find out what model # Moto X you have..get back to me, IF a trade sounds good to you..
If the boot loader can be unlocked..I would be interested..
Sent from my 4.4.4_21.11.56_peregrine
(Unlocked) XT1045 Moto G 4G LTE #1
http://waynekent.com/page6.html
"Praise Jah" YOU people.!
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Click to collapse
Ummm, no thanks, that was not the intent of my post. And were I to get rid of the Moto X 2014 it would sold for the $500 it's worth right now not traded for a phone I can buy new for $200. Good try though....
We'll see how the Moto X work for me, that pesky SD card slot is a big deal for my use...of course I can use my old LG Metro (it has an SD card slot) tethered to the X via wifi or BT and then send the RAW photos upstream. Complicated but doable I suppose.
All I know is my XT1045 was ideal. I guess I should be willing to try a new thing... ???
you sound like a huge baby, you obviously know you got a better and more expensive phone where you can easily sell it, buy a new moto g lte, and make an extra 200$+ and yet you continue to complain?
boohoo, you sure sound like you got the short end of the stick here
anonxlg said:
you sound like a huge baby, you obviously know you got a better and more expensive phone where you can easily sell it, buy a new moto g lte, and make an extra 200$+ and yet you continue to complain?
boohoo, you sure sound like you got the short end of the stick here
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You kids crack me up...you don't see a phone as a business tool for specific uses not a toy. The Moto X (XT1095) is a dandy phone BUT I would never have purchased it due to the fact it lacks one feature I require for my workflow and is lacking in another area compared to my Moto G LTE which is battery life.
Of course I am going to try the Moto X and see if I can find something workable but it will be a tedious deal to juggle getting photos in the field from the camera's SD card to an intermediary device then to the XT1095 and ultimately to my online backup. With my XT1045 it's simply a matter of inserting the SD card and letting Box and Dropbox backup the files automagically, no fuss no muss.
And no an SD card with WIFI is not an option as it puts a camera body down for the time it takes to transfer the 8gb-16gb+ of RAW images.
All solutions mean I have to spend more money to find a solution after a WARRANTY repair. That is what is so ironically funny-sad here and I LOVE the XT1045 as it gave me all i need but just failed after less than 3-months use.
Motorola was GREAT in their service, they offered the best solution they could, am not unhappy with them it is the disruption with a workflow I have crafted and rely upon to earn a living.
Sell the phone just adds another layer of complexity I don't care to make time for but will likely have to. I was one of the original eBay Power Sellers and kept that for over a decade, I have sold enough crap on eBay that I'm done selling, hehehe, burnt out was a better description.
SO it's NOT whinging-whining; it's frustration with a simple exchange gone sideways. Plus do not lose sight of the fact they sent a Moto G 2014 first rather than contact me about not having any access to the XT1045 replacements. And the Moto G 2014 was indeed a downgrade or at best a sideways change due to no LTE. And it turned out to have issues right out of the box.
Get it now?
brecklundin said:
Ummm, no thanks, that was not the intent of my post. And were I to get rid of the Moto X 2014 it would sold for the $500 it's worth right now not traded for a phone I can buy new for $200. Good try though....
We'll see how the Moto X work for me, that pesky SD card slot is a big deal for my use...of course I can use my old LG Metro (it has an SD card slot) tethered to the X via wifi or BT and then send the RAW photos upstream. Complicated but doable I suppose.
All I know is my XT1045 was ideal. I guess I should be willing to try a new thing... ???
Click to expand...
Click to collapse
Moto X doesn't have OTG support? You could use a pendrive or an external card reader instead of your sd-card...
Let me get this right. Motorola sent you a brand new 2014 X for a Motorola g lte version Wow I would be well chuffed. Get it on eBay and use the money to get the phone you need with money left over, How the hell someone can be downbeat at this, Why the hell doesn't things happen to me like this. I'd be well chuffed.
Rhyn said:
Moto X doesn't have OTG support? You could use a pendrive or an external card reader instead of your sd-card...
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Click to collapse
hey that works! never thought of that. I've got a USB 3.0 SDHC card reader already....solve the xfer need totally! Thanks!
Sent from my XT1045 using Tapatalk
maccboy2010 said:
Let me get this right. Motorola sent you a brand new 2014 X for a Motorola g lte version Wow I would be well chuffed. Get it on eBay and use the money to get the phone you need with money left over, How the hell someone can be downbeat at this, Why the hell doesn't things happen to me like this. I'd be well chuffed.
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Click to collapse
oh, I love the idea of what Motorola did for me. They showed they value our business. It was I have a specific need and picked the XT1045 because it fit my needs perfectly even with just 8GB.
The thing for me is time involved. I grew to really appreciate the XT1045 and also had the perfect case. If I keep the xt1095 all accessories have to be repurchased as well and at a new-release premium.
it's all about trade offs and if the new.phone delivers I'm thrilled but if not it will be almost 2-months into the process of a.simple exchange.
I was really posting to show Moto tries where so many companies just blow us off. But also to show warranty returns might be at issue for people with fairly new G LET phones due to appropriate replacement phones. I suspect it's part of the Lenovo purchase that's pending.
Sent from my XT1045 using Tapatalk
Oh I get what you mean now, Motorola are pretty good. Sorry for confusion ?
brecklundin said:
You kids crack me up...you don't see a phone as a business tool for specific uses not a toy. The Moto X (XT1095) is a dandy phone BUT I would never have purchased it due to the fact it lacks one feature I require for my workflow and is lacking in another area compared to my Moto G LTE which is battery life.
Of course I am going to try the Moto X and see if I can find something workable but it will be a tedious deal to juggle getting photos in the field from the camera's SD card to an intermediary device then to the XT1095 and ultimately to my online backup. With my XT1045 it's simply a matter of inserting the SD card and letting Box and Dropbox backup the files automagically, no fuss no muss.
And no an SD card with WIFI is not an option as it puts a camera body down for the time it takes to transfer the 8gb-16gb+ of RAW images.
All solutions mean I have to spend more money to find a solution after a WARRANTY repair. That is what is so ironically funny-sad here and I LOVE the XT1045 as it gave me all i need but just failed after less than 3-months use.
Motorola was GREAT in their service, they offered the best solution they could, am not unhappy with them it is the disruption with a workflow I have crafted and rely upon to earn a living.
Sell the phone just adds another layer of complexity I don't care to make time for but will likely have to. I was one of the original eBay Power Sellers and kept that for over a decade, I have sold enough crap on eBay that I'm done selling, hehehe, burnt out was a better description.
SO it's NOT whinging-whining; it's frustration with a simple exchange gone sideways. Plus do not lose sight of the fact they sent a Moto G 2014 first rather than contact me about not having any access to the XT1045 replacements. And the Moto G 2014 was indeed a downgrade or at best a sideways change due to no LTE. And it turned out to have issues right out of the box.
Get it now?
Click to expand...
Click to collapse
umm the new moto g (2014) has an SD card slot. look here
http://www.gsmarena.com/motorola_moto_g_(2014)-6647.php
this thread looks like nothing but complaining.
Gen2 lists for $140 on Amazon for a few more hours
FYI
The "global" one - best for ATT's network bands - is still available as the "deal of the day" on Amazon for $139.99
The "US" version - best for T-Mobile's 3G bands - sold out.
Note 2nd Gen has no LTE version yet, but yes support the SD card - apparently can get some 64GB to work, not just 32 as spec'd.
You are being a huge ungrateful baby. The moto x is a huge upgrade, and there are always other ways of doing things that oftentimes end up working better. Or, sell it and buy a new g 4g and pocket the cash. Either way, you win thanks to what sounds like some pretty awesome customer service. Too bad it was wasted on you.
There is literally not a single reason for the existence of this thread.
aeonlinux said:
There literally not a single reason for the existence of this thread.
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^ Truth.
It is rather standard for companies to replace old out of stock models with new ones. In the case of phones, they have short manufacturing runs and when a new model is out you can bet that the manufacturer has dumped all their old stock onto carriers and shops already. ie. even if you bought it today from a 3rd party, you should not expect Motorola to have it for replacement. In the future keep that in mind and ask from the start if you can get the exact same model as replacement or what your options are.
so both me and my brother have gotten new 2014 Moto X's from asurion as replacements for our OG ones. Asurion says the first gen moto x has been discontinued. You can also get your custom one replaced if you have them transfer you to the in store replacement/corporate services department. these guys are the only ones that can order brand new custom moto x's from motorola. you heard right, not a refurb, a new phone made to order. they use the moto maker site.
i was able to grab a new leather version and my brother got a wood version. $100 deductible and a brand new upgrade
Legacystar said:
so both me and my brother have gotten new 2014 Moto X's from asurion as replacements for our OG ones. Asurion says the first gen moto x has been discontinued. You can also get your custom one replaced if you have them transfer you to the in store replacement/corporate services department. these guys are the only ones that can order brand new custom moto x's from motorola. you heard right, not a refurb, a new phone made to order. they use the moto maker site.
i was able to grab a new leather version and my brother got a wood version. $100 deductible and a brand new upgrade
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Like a brand new 2013 moto x, or just a 2014 one?
kdog350 said:
Like a brand new 2013 moto x, or just a 2014 one?
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the new gen 2 moto x. the bigger better one.
How did you go about making this happen? My 2013 is starting to crop up some issues, so if I can get a replacement (upgrade), I'd love to.
well if you have asurion as your insurance then it's easy. fist you gotta "lose" or "break" your phone. then call asurion on the phone, start a claim and they should inform you that your device is no longer made and that you will be getting a gen 2 moto x in black or white. if you had a custom moto x from last year, then there is an extra step you need to do to get a custom one. request to speak to the in store replacement/ corporate services department. this step is a pain because the people on the front line have little knowledge, but just get them to transfer you to them and they are much more helpful.
I predict a high insurance fraud activity level coming. ?
definitely not encouraging fraud. i've never used my insurance in 6 years.
Legacystar said:
fist you gotta "lose" or "break" your phone.
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Legacystar said:
definitely not encouraging fraud.
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Click to collapse
Your wording here is contradictory.
I'm not a fan of doing things the wrong way. I hope that people don't commit insurance fraud over this. The main takeaway that people should get from your posts is that, should their custom Moto X need replacement via insurance, the customer should ask to be redirected to a specific line to get a Moto Maker replacement as opposed to just a black or white model.
Good thing I'm not wasting money on insurance, I'd be mad if they sent me a 2014 Moto X.
Sent from my XT1060 using XDA Free mobile app
Having owned the 2013 moto x since November of last year and just buying the 2014 X, I'd rather keep my 2013 over the new one. So tomorrow I'm returning the new one.
Sent from my Moto X
REDFOCZ said:
Having owned the 2013 moto x since November of last year and just buying the 2014 X, I'd rather keep my 2013 over the new one. So tomorrow I'm returning the new one.
Sent from my Moto X
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Just curious, what don't you like about it?
Sent from my XT1060
rocketsaucev2 said:
Just curious, what don't you like about it?
Sent from my XT1060
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Honestly, just the size of the phone and the feel in hand compared to the original one.
Sent from my Moto X
REDFOCZ said:
Honestly, just the size of the phone and the feel in hand compared to the original one.
Sent from my Moto X
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Click to collapse
I've been wresting with upgrading to a larger phone and played with a new moto X in a Verizon store but it's hard to get a good feel with that security thing stuck on the back, and I felt the dimple was weird compared to the original
Sent from my XT1060
It was the same thing for me, I ended up pulling the trigger and got the phone. But I don't like the larger foot print off the device.
Sent from my Moto X
I'm loving the new one. It has a gorgeous screen, I still like the size of the old one but honestly the 2013 model is getting sluggish. The new one is the fastest phone I've ever used, its incredible
oh this is great, i just cracked my screen 2 days ago at work. I just got off the phone with them and they said i was getting the 2nd Gen Moto X. I was very surprised when the lady told me that. She asked for the colors my current Moto x(2013) was and she just replicated it to the new one. I don't mind a newer model, just hope the larger size doesn't turn me away.
savini72 said:
oh this is great, i just cracked my screen 2 days ago at work. I just got off the phone with them and they said i was getting the 2nd Gen Moto X. I was very surprised when the lady told me that. She asked for the colors my current Moto x(2013) was and she just replicated it to the new one. I don't mind a newer model, just hope the larger size doesn't turn me away.
Click to expand...
Click to collapse
Did you have to speak to the corporate services department
Legacystar said:
Did you have to speak to the corporate services department
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I believe so. I got transferred once because it was the motomaker X and not the black or white one. The told me that they discontinued the OG and were giving me the 2 gen instead.
Only thing that i didn't like is that the Asurion people gave me a order # , but motorola cannot connect it to my gmail account. so to get the tracking info, I have to do a chat or call them. Asurion told me it would be delivered Nov. 2nd and motorola is telling me 2-4 weeks...
Edit: okay so i was jsut on the phone with motorola to see if i could get a tracking # just because. they were not allowed to provide me with any information because Asurion is the one who purchases the phone and send it to you. The said they had my Name for the order and my address correct and that the phone would be sent to ME, but they could not provide me with anything other than that. No time frame other than "Before 4 weeks" and he couldnt tell em anything else becasue Asurion is the billing address/name just and FYI
savini72 said:
I believe so. I got transferred once because it was the motomaker X and not the black or white one. The told me that they discontinued the OG and were giving me the 2 gen instead.
Only thing that i didn't like is that the Asurion people gave me a order # , but motorola cannot connect it to my gmail account. so to get the tracking info, I have to do a chat or call them. Asurion told me it would be delivered Nov. 2nd and motorola is telling me 2-4 weeks...
Edit: okay so i was jsut on the phone with motorola to see if i could get a tracking # just because. they were not allowed to provide me with any information because Asurion is the one who purchases the phone and send it to you. The said they had my Name for the order and my address correct and that the phone would be sent to ME, but they could not provide me with anything other than that. No time frame other than "Before 4 weeks" and he couldnt tell em anything else becasue Asurion is the billing address/name just and FYI
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My brother was able to get the tracking number by simply giving the rep on the online chat the order number. May just keep trying till you get someone thats helpful. Did you get a 32gb? I've hears Motorola is having delays with 32gb.
Legacystar said:
My brother was able to get the tracking number by simply giving the rep on the online chat the order number. May just keep trying till you get someone thats helpful. Did you get a 32gb? I've hears Motorola is having delays with 32gb.
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the online chat guy told me that he didnt have the option to give me a order #, and yeah a 32 gb. i asked for it to be shipped sooner than later because i will be away and dont want it sitting on my front porch or somewhere
Edited - it is $200 on ebay now:
http://www.ebay.com/itm/Motorola-MO...erizon-GSM-XT1060-NEW-UNLOCKED-/221676670648?
This was my original post:
Just wanted to give people a head's up - you can get a brand new Verizon Moto X Dev Ed on ebay for $220. Click through ebates, fatwallet or mrrebates and you get another 2% back. Not much cash back, but it is better than nothing.
I don't think these come with a manufacturer's warranty but idk for sure. It's a great price for a great phone!! I actually like the white woven back/black front combo a lot.
Just search for Verizon Moto X on ebay and you will find the listing. N/A. Last night there were only about 500 sold but tonight over 1600 sold! I don't know how many the guy has to sell.
Also check your email for an email from paypal for a $50 statement credit if you sign up for paypal credit. Not everyone gets the offer, but it came around the end of November. If you sign up and then buy the phone on credit, you will get a $50 statement credit! Check your spam folder if have a paypal account and don't see the offer but like I said, not everyone gets the offer.
JulesJam said:
Just wanted to give people a head's up - you can get a brand new Verizon Moto X Dev Ed on ebay for $220. Click through ebates, fatwallet or mrrebates and you get another 2% back. Not much cash back, but it is better than nothing.
I don't think these come with a manufacturer's warranty but idk for sure. It's a great price for a great phone!! I actually like the white woven back/black front combo a lot.
Just search for Verizon Moto X on ebay and you will find the listing. N/A. Last night there were only about 500 sold but tonight over 1600 sold! I don't know how many the guy has to sell.
Also check your email for an email from paypal for a $50 statement credit if you sign up for paypal credit. Not everyone gets the offer, but it came around the end of November. If you sign up and then buy the phone on credit, you will get a $50 statement credit! Check your spam folder if have a paypal account and don't see the offer but like I said, not everyone gets the offer.
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Click to collapse
Do be aware, it seems most of these are from the September 2014 batch that left the factory with incorrect programming (seems the CID is set wrong) and the boot loader unlock site will tell you that the phone cannot be unlocked.
Your going to need to go to this: https://forums.motorola.com/posts/f2061da875?page=1 thread and read the section of the OP in red letters if that is the case. It provides an email address you can email your information to get the unlock code.
Motorola IS unlocking these phones however, and having read through that thread multiple people have inquired about warranty and been told its being honored...
Still a good deal, I have been happy with my phone... but it took about 5 days to get it unlocked and a bit of digging around to figure it all out. Now that Motorola has been dealing with the issue, and you already know about it it should be a lot quicker to get your code. I got in RIGHT after then stopped having you PM oliver on the forum, right before they started trying to figure out how to handle us all.
scryan said:
Do be aware, it seems most of these are from the September 2014 batch that left the factory with incorrect programming (seems the CID is set wrong)
Click to expand...
Click to collapse
Thanks so much for this info!!! What is CID? Carrier ID?
scryan said:
and the boot loader unlock site will tell you that the phone cannot be unlocked.
Your going to need to go to this: https://forums.motorola.com/posts/f2061da875?page=1 thread and read the section of the OP in red letters if that is the case. It provides an email address you can email your information to get the unlock code.
Motorola IS unlocking these phones however, and having read through that thread multiple people have inquired about warranty and been told its being honored...
Click to expand...
Click to collapse
That's awesome!!! Thanks SO MUCH for the info!!!
scryan said:
Do be aware, it seems most of these are from the September 2014 batch that left the factory with incorrect programming (seems the CID is set wrong) and the boot loader unlock site will tell you that the phone cannot be unlocked.
Your going to need to go to this: https://forums.motorola.com/posts/f2061da875?page=1 thread and read the section of the OP in red letters if that is the case. It provides an email address you can email your information to get the unlock code.
Motorola IS unlocking these phones however, and having read through that thread multiple people have inquired about warranty and been told its being honored...
Still a good deal, I have been happy with my phone... but it took about 5 days to get it unlocked and a bit of digging around to figure it all out. Now that Motorola has been dealing with the issue, and you already know about it it should be a lot quicker to get your code. I got in RIGHT after then stopped having you PM oliver on the forum, right before they started trying to figure out how to handle us all.
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Click to collapse
i had the sept built one. moto sent me an unlock code and now i am all unlocked and rooted! happy buy
If you're on Verizon and are looking for a smaller phone that can be rooted/boatloader unlocked, get this. Root exploits are likely going to be harder to come by after 5.0. With this phone you don't have to worry about root exploits being closed with an OTA.
Sent from my XT1060 using Tapatalk
JulesJam said:
Just wanted to give people a head's up - you can get a brand new Verizon Moto X Dev Ed on ebay for $220. Click through ebates, fatwallet or mrrebates and you get another 2% back. Not much cash back, but it is better than nothing.
Click to expand...
Click to collapse
I received mine today - manufacture date is 9/2014 and I was able to unlock the bootloader in literally 3 minutes!!!
I noticed the guy is now selling them for $250. I will check the warranty status as soon as I activate the device.
Also on Amazon (for cheaper) 199$ + free shipping
didn't see this post until after i purchased this device through amazon here, http://www.amazon.com/gp/product/B00QB3ZF00/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
was a little leary until i got the package, brand new, sept 2014 build/manufacture date on UPC sticker... activated no problems. :good:
bothgoodandbad said:
didn't see this post until after i purchased this device through amazon here, http://www.amazon.com/gp/product/B00QB3ZF00/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
was a little leary until i got the package, brand new, sept 2014 build/manufacture date on UPC sticker... activated no problems. :good:
Click to expand...
Click to collapse
Nice, thats a better deal than eBay. Plus its Amazon fulfilled so if there are any issues Amazon is much better to deal with than a random eBay seller.
bothgoodandbad said:
didn't see this post until after i purchased this device through amazon here, http://www.amazon.com/gp/product/B00QB3ZF00/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
was a little leary until i got the package, brand new, sept 2014 build/manufacture date on UPC sticker... activated no problems. :good:
Click to expand...
Click to collapse
Wow you got an even better deal!!!! Congrats!!!
They are down to $200 on ebay too. I purchased from this seller and it is legit.
http://www.ebay.com/itm/Motorola-MO...erizon-GSM-XT1060-NEW-UNLOCKED-/221676670648?
Me too!
I ordered the Moto X Developer Edition that will work with Verizon Wireless on Amazon yesterday. I can hardly wait to get in my hands so I can play with it and get everything from my Samsung Galaxy S3 transferred over to it. Looks like it will be one that I will definitely be very happy with. I've had Motorola cell phones and smartphones in the past and they have never let me down.
cindylike24 said:
I ordered the Moto X Developer Edition that will work with Verizon Wireless on Amazon yesterday. I can hardly wait to get in my hands so I can play with it and get everything from my Samsung Galaxy S3 transferred over to it. Looks like it will be one that I will definitely be very happy with. I've had Motorola cell phones and smartphones in the past and they have never let me down.
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Click to collapse
It'll be a nice jump up from the S3. I'm back on the 2013 version after trying both the droid turbo and moto x 2014. It's a great little phone!
I purchased a new Moto X Verizon Dev Ed from one of the cheaper sellers on Amazon. As expected it was part of the Sept. 2014 batch of phones. I used the links provided on the first page and had my code from Motorola in less than 12hrs and had Lollipop installed not much longer after that.
Very happy with the purchase, don't be scared by the Sept 2014 batch of phones the process is simple (if you can unlock the boot, you have the abilities) and quick.
cindylike24 said:
I ordered the Moto X Developer Edition that will work with Verizon Wireless on Amazon yesterday. I can hardly wait to get in my hands so I can play with it and get everything from my Samsung Galaxy S3 transferred over to it. Looks like it will be one that I will definitely be very happy with. I've had Motorola cell phones and smartphones in the past and they have never let me down.
Click to expand...
Click to collapse
I just went to that last December from the S3 to the Moto X (1st gen). Love it, love it, love it. NO LAGS!!!! It's been seamless and smooth. Battery life is excellent. I get almost a day and a half if I'm not playing Diamond Digger (the makers of Candy Crush). I love the notification without having to open it up (have a pin code). I have it paired with my Bluetooth stereo in my Honda which plays music off the phone. It even reads back to me whenever I get a text message and gives me the option to respond (and this while driving ). I'm still trying to get use to using Google Now commands so I can do things more hands free.
boricua65 said:
I just went to that last December from the S3 to the Moto X (1st gen). Love it, love it, love it. NO LAGS!!!! It's been seamless and smooth. Battery life is excellent. I get almost a day and a half if I'm not playing Diamond Digger (the makers of Candy Crush). I love the notification without having to open it up (have a pin code). I have it paired with my Bluetooth stereo in my Honda which plays music off the phone. It even reads back to me whenever I get a text message and gives me the option to respond (and this while driving ). I'm still trying to get use to using Google Now commands so I can do things more hands free.
Click to expand...
Click to collapse
I got mine almost three weeks ago and I'm really loving how this one works. I also find that my phone really doesn't lag like the S3 did. The cell phone signal is also a lot better on this phone. I really notice it when I'm at work.
Gnomely said:
I purchased a new Moto X Verizon Dev Ed from one of the cheaper sellers on Amazon. As expected it was part of the Sept. 2014 batch of phones. I used the links provided on the first page and had my code from Motorola in less than 12hrs and had Lollipop installed not much longer after that.
Very happy with the purchase, don't be scared by the Sept 2014 batch of phones the process is simple (if you can unlock the boot, you have the abilities) and quick.
Click to expand...
Click to collapse
I haven't been able to get Lollipop on my phone without going to a custom ROM. How did you get Lollipop on your phone?
Cindy
cindylike24 said:
I haven't been able to get Lollipop on my phone without going to a custom ROM. How did you get Lollipop on your phone?
Cindy
Click to expand...
Click to collapse
Cyanogenmod until OTA of Lollipop
Spey said:
Cyanogenmod until OTA of Lollipop
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Click to collapse
That's what I'm doing too.
Cindy