Database Users

Getting very close to calling an attorney...

This is unacceptable. I love my Atrix, but the only the one thing that is making me get very close to throwing this on eBay and canceling my AT&T Contract (yes...I would still come out ahead even after ETF and what not...but only by a little bit) is AT&T's Service and Customer Service.
While I understand that a lot.....a lot of places do not have 4G/HSPA yet and AT&T is rolling out the service over the year, and I consider this to be understandable as it is "new" technology and only at the "major" markets right now. What is NOT acceptable is having a device that displays H+ when all data speed tests show it below 3G and barely above EDGE. And now while I thought that this was just my phone this seems to be a common trend on this forum and with all my friends that have acquired AT&Ts 4G phones (Atrix and Inspire). But while yes it is AT&T, and yes they are notorious for having a bad network, this is an insult to the intelligence of their customers. Stating to them to their faces, on their devices that they are connected to a HSPA/4G when they clearly are not.
I find it a little (that's a lie....more like extremely) unsettling how much data seems to go out, by which I mean turn off or be cut off. I run 4-5 miles everyday, and having music is a huge part of that. I recently came from a Samsung Focus, which was nice but lacked some of the functions that I needed (Proper Google Calendar Support, Copy & Paste, Multitasking, etc...) thus I switched to the Atrix. The problem is, while on my walks with my Focus, I never once had to have a song on Slacker, Pandora, or Zune stop 3+ times to buffer or stop completely because I went from 5 bars to 0...in open area on a very sunny day. This is what is happening with my Atrix. I have stopped using Pandora, Slacker, and Grooveshark due to how pitiful it is with the AT&T's data connection. I have literally seen my phone go from full bars to absolutely none in an open area, one in which my Focus still maintained full service. As a user, this is unacceptable and I should not have to put my SIM card into a different phone for my daily runs due to how mediocre your network is with regards to a phone that you are now hailing as your "flagship" device.
I have noticed that there is no display for 3G on the phone. In an area I know for a fact is too rural to have HSPA (they just received 3G approximately a year ago) my phone is still reporting H+. I do not know if this is a slip up on Motorola's end or something AT&T is doing this on purpose but I am truly confounded on how you can purposefully choose to display false information to your customers and not think that they would notice. But like I said earlier, I originally thought that this was just my phone and went to the AT&T store to see what is wrong.
First they replaced the phone. No effect, still the same data results, still the same outages, still the same everything. Then they replace the SIM card with a "Newer 4G Card", for which again there was absolutely not a change in anything. The sales rep at AT&T was very confused when I showed him the buffering, or lack thereof, of music and videos, the speed tests, and the phone literally dropping from full to almost no bars within seconds (these aren't that hard to reproduce, it just took him holding my phone and walking around the store to see the bars drop to none and see that he couldn't access the internet or any data after it hard dropped without a reboot). The employee called forth his manager who did not know what to do, and when I said that this was unacceptable and I wanted to return it, I was informed that it would be subject to a 20% restocking fee [$40] and I would still have renewed my contract and need to get a new phone while I was there.
Though I will admit that I am no attorney, I know for a fact that they can not do that as their would be no "mutual consideration" between the two parties in the contract if I were to return my phone, thus there is no contract (in other words, by returning the phone I would have gained nothing yet they would have gained me as a customer for another 2 years, hence my eBay statement at the beginning). I explained that that didn't make sense that I am being force to continue my contract when the only reason I extended it was to get the Atrix and had no interest in any other phones on such an unreliable network. He then told me I would have to call their corporate and return the phone to them, and see what they said if I wanted to go this route. Personally, I feel he is 100% incorrect and wrong here, but there was no reason to cause a scene at the store.
So here I sit, with a phone that constantly drops data and blatantly lies to me about it's H+ status. I know I should cut my losses and just sell the phone online (though with eBay and Paypal fees...who's to say I will make a profit as they gouge you on those), but this is unacceptable. It is unacceptable to blatantly falsely advertise your product in stores and lie to your customers by having the phone display only H+ and EDGE on it, with no in-between (aka 3G). I know this is an anti-AT&T rant right now, and it is meant to be, but this is at a level that is unacceptable and deserves to be investigated by the FCC. AT&T needs to realize that they can not treat their customers like this and expect no whiplash for it.
If anything, Apple has proven that there is no company that is too godlike to get knocked down a few pegs and AT&T is getting to that point. Am I over reacting and acting on emotions due to being treated like **** for a phone I put $200 down and almost a $100 a month for? More than likely, but AT&T deserves a swift, strong, and imprinting kick to the ass for this. Oh well, I'm off to the gym for a bit to relieve some of this pent up anger.
TL;DR: HSPA is showing for 4G and 3G, when it is touted as not being 3G. Data is constantly getting dropped, AT&T treats customers like crap, this is unacceptable and they need to be taught a lesson.

If you're that unhappy with it, return the damn thing. I may dislike some of the crap they did with this device, but hiring an attourney is retarded. ITS JUST A PHONE. They offer 20+ other devices, im sure there is one you'd like
Yikes.

leadguy68 said:
If you're that unhappy with it, return the damn thing. I may dislike some of the crap they did with this device, but hiring an attourney is retarded. ITS JUST A PHONE. They offer 20+ other devices, im sure there is one you'd like
Yikes.
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It seems they only offer one without hsupa deactivated.
Sent from my MB860 using Tapatalk

Make sure you get a great lawyer your going to need it.

Lawyer up, and be sure to continue updating this thread so I can take comedic breaks at work from time to time!

Go return your phone, get a lawyer and quit *****in.
Oh, and please don't get anything that's new, make sure to wait at least 6 months for the bugs to get worked out. kthxbye

please stop posting on international websites! You're giving Americans a bad reputation...

edounn said:
please stop posting on international websites! You're giving Americans a bad reputation...
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No, I think he's only perpetuating the myth. When in doubt, sue. There's a host of iPhone class action lawsuits - OP should put his money where his big mouth is and hire a lawyer.

mister_al said:
No, I think he's only perpetuating the myth. When in doubt, sue. There's a host of iPhone class action lawsuits - OP should put his money where his big mouth is and hire a lawyer.
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At least he's not driving his car though AT&T's doors. You know those concrete/metal pillars in front of all your Canadian business? That's an American idea. :-D

Rydsmith said:
Though I will admit that I am no attorney, I know for a fact that they can not do that as their would be no "mutual consideration" between the two parties in the contract if I were to return my phone, thus there is no contract (in other words, by returning the phone I would have gained nothing yet they would have gained me as a customer for another 2 years, hence my eBay statement at the beginning).
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Wow, you should maybe go and audit a first year contracts class. This is an incredibly erroneous statement. The consideration here is the payment of $$ to ATT and in return ATT gives you phone service. It makes no difference that you could have achieved the same result without a 2 year agreement.
There is likely some legal basis for an action against ATT in there somewhere, but there is no way the damages would even cover a hour's worth of an attorney's time.

Cool story, bro.
Sent from my MB860 using XDA App

I am having the same issue. I would get a solid 1-2mb from speed tests at home (live in the middle of no where) with my iPhone 3GS and at the office with full bars 3mb+. With the Atrix I haven't gotten above 900K at home and I tested multiple times at the office and never above 2mb. When it tests the speed dial is all jittery like it's got tourettes or something. It's not a smooth progression like my iPhone was. I am not ready to give up though. Maybe there will be an update or someone on xda can come out with a new radio.

There will be no new radios unless motorola gives it to you directly
Sent from my MB860 using XDA App

I understand how you feel, however, posting an angry rant on here doesn't really help.
Don't waste your time and money on an attorney, just take the phone back like the rest of us here that don't like it and get something else; save your upgrade for something better.

I am honestly not sure what you are trying to sue them for....
most of the issues that you stated have to do with you not getting good service in your area. that isnt at&ts fault (if you know the politics behind building towers. Where I live, work, and play, I get on average 2-3 mb/s down, i never buffer on HQ youtube, and flash videos load with ease. Dropped calls are uncommon in my area as well. If you are not getting the service with at&t then go somewhere else. there is a reason why there are 4 main carriers to choose from.
as for the huge 4g speeds issue, it is clear that backhaul isnt up yet...is it a 4g network? sure its 4th generation network, maybe not in terms of speed, but we arent there yet. so sell your atrix, cut your losses, and go to someone who gives you better service. As long as i am not paying more for "4g," then its all good.
oh, and as for not showing "3g," its because HSPA+ is 3g with enhanced backhaul. you are connecting to the same towers as 3g. that is why 98% of towers will give you H+. once again, the phone cant distinguish 3g from H+ by speed because speed varies to much...that would mean that the phone would have a speed test running in the background constantly.

MarcMaiden said:
I am honestly not sure what you are trying to sue them for....
most of the issues that you stated have to do with you not getting good service in your area. that isnt at&ts fault (if you know the politics behind building towers. Where I live, work, and play, I get on average 2-3 mb/s down, i never buffer on HQ youtube, and flash videos load with ease. Dropped calls are uncommon in my area as well. If you are not getting the service with at&t then go somewhere else. there is a reason why there are 4 main carriers to choose from.
as for the huge 4g speeds issue, it is clear that backhaul isnt up yet...is it a 4g network? sure its 4th generation network, maybe not in terms of speed, but we arent there yet. so sell your atrix, cut your losses, and go to someone who gives you better service. As long as i am not paying more for "4g," then its all good.
oh, and as for not showing "3g," its because HSPA+ is 3g with enhanced backhaul. you are connecting to the same towers as 3g. that is why 98% of towers will give you H+. once again, the phone cant distinguish 3g from H+ by speed because speed varies to much...that would mean that the phone would have a speed test running in the background constantly.
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Good Post, Totally Agree!

OMG, I can't believe you actually made this post. Just return your Atrix, get a new phone and get a new life as well. If there are several operators in your area, just change and I'm sure you'll be happier.

I wish you luck. lol
The point is that you have no leg to stand on as nobody forced you to buy it, and it's impossible at this point to be past your return period.
You honestly think that your lawyer is going to be better than theirs? This is honestly sad and funny at the same time.
It's an effing phone.
Marketing is marketing. When bmw says that their new car can do 0-60 in 4.2 seconds and you can only do it in 5.2 nobody cares and nobody is getting sued. If push came to shove AT&T would just show that in one place you get hspa+ speeds and you're all done.

If you even cared to read ANY general thread in this forum, perform a google search, or a search of XDA, you would quickly and easily find that the H+ is displayed with any 3G reception... You would also know that the backhaul isn't being done at the time of the Atrix release.
Stop trolling up the forum.
Edit: Dont you know attorney's cost money? Don't you think it would be a better investment to just get a different phone/carrier/anything before paying for a lawyer?

according to the dope at my ATT store, the HSPA+ icon is supposed to symbolize where hspa+ is available. he mentioned that "ATT doesn't advertise that we have a 4g network RUNNING yet, as we have yet to roll out back haul to anywhere except major cities (downtown) and ATT stores yet"
I'm guessing once all hsdpa is converted into hspa+ , then the symbol will make sense. It does display an E when your on edge.
On a side note, I guess that means they do have hspa+ running at their stores. someone visit their att store and run a speedtest plz.

Galaxy note IMEI and AT&T

I see quite a few posts about the note IMEI not being in AT&T systems and how you can get around smartphone data plans or what not....
The note IMEI is in AT&T systems, we had to because our systems for whatever reason categorized out as a tablet mistakingly and caused a lot of people to lose their data plans as they were "incorrect"
Just a heads up for anyone.

This is old news and not true anymore.
Tapatalk is good

This was fixed more than a month ago, and isn't true anymore.
Enjoy your Note!

JFizDaWiz said:
I see quite a few posts about the note IMEI not being in AT&T systems and how you can get around smartphone data plans or what not....
The note IMEI is in AT&T systems, we had to because our systems for whatever reason categorized out as a tablet mistakingly and caused a lot of people to lose their data plans as they were "incorrect"
Just a heads up for anyone.
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Our IMEI's are not in AT&T's system. What had happened is that some of our Note's (not all) happened to coincide with an erroneously entered range of IMEI's in AT&T's database. It was down to human error.

I work for AT&T And I talk to note users and it shows up as the n7000
Sent from my SGH-T989 using xda premium

As an AT&T employee, I can also confirm this.
Although this has been well documented for the last couple months.
Right now the best way around it is to backup and then wipe your EFS folder.

Maroon Mushroom said:
As an AT&T employee, I can also confirm this.
Although this has been well documented for the last couple months.
Right now the best way around it is to backup and then wipe your EFS folder.
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Click to collapse
As already mentioned above, one of the members here contacted some AT&T execs and made them aware of the problem. AT&T discovered that when entering IMEI numbers for a certain 10" galaxy tab into their database, they messed one up, transposing 2 digits. This erroneous number range just so happened to coincide with a range of Galaxy Note IMEIs. That caused some Note owners to have their device identified as a 10" galaxy tab. They have since fixed the database error, so Notes are no longer being identified as tablets.
Whether or not the proper IMEIs for international Notes are in their system, I don't know. However, when I log onto my online account management, the system doesn't recognize my phone. It shows a generic flip phone. When I go to manage features, the only data options it gives me are the dumbphone data plans; $15 for unlimited. This leads me to believe that AT&T does NOT have the international Notes' IMEIs in their system. Sure, the system may somehow be capable of telling the rep that the phone model is reported as N-7000, but the system clearly doesn't "know" that it's a smartphone.

maxh said:
As already mentioned above, one of the members here contacted some AT&T execs and made them aware of the problem. AT&T discovered that when entering IMEI numbers for a certain 10" galaxy tab into their database, they messed one up, transposing 2 digits. This erroneous number range just so happened to coincide with a range of Galaxy Note IMEIs. That caused some Note owners to have their device identified as a 10" galaxy tab. They have since fixed the database error, so Notes are no longer being identified as tablets.
Whether or not the proper IMEIs for international Notes are in their system, I don't know. However, when I log onto my online account management, the system doesn't recognize my phone. It shows a generic flip phone. When I go to manage features, the only data options it gives me are the dumbphone data plans; $15 for unlimited. This leads me to believe that AT&T does NOT have the international Notes' IMEIs in their system. Sure, the system may somehow be capable of telling the rep that the phone model is reported as N-7000, but the system clearly doesn't "know" that it's a smartphone.
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And your EFS folder hasn't been wiped? When did you get your phone?
I personally experienced the issue on my own Galaxy Note just 3 weeks ago where it was showing up as a tablet.

maxh said:
Whether or not the proper IMEIs for international Notes are in their system, I don't know. However, when I log onto my online account management, the system doesn't recognize my phone. It shows a generic flip phone. When I go to manage features, the only data options it gives me are the dumbphone data plans; $15 for unlimited. This leads me to believe that AT&T does NOT have the international Notes' IMEIs in their system. Sure, the system may somehow be capable of telling the rep that the phone model is reported as N-7000, but the system clearly doesn't "know" that it's a smartphone.
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You summed it up perfectly. My experience as well.

Maroon Mushroom said:
And your EFS folder hasn't been wiped? When did you get your phone?
I personally experienced the issue on my own Galaxy Note just 3 weeks ago where it was showing up as a tablet.
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My EFS folder is virgin, untouched. I got my Note at the beginning of November.

I talked personally with an AT&T product manager about this very issue. Here was his response:
********
I just spoke with our supply chain team and we figured out the issue – a digit was transposed when we loaded in a set of IMEI TAC ranges to our systems in October and this resulted in classifying a subset of Samsung Galaxy Note products erroneously. Your IMEI range was not impacted and your product will work without issue and without concern of losing your unlimited smartphone data plan experience.
To be clear, you have not actually received any “alerts” from AT&T about data plan eligibility because you have not moved your SIM card into the Samsung Galaxy Note product as of yet? You can do so without issue at this time.
*****
As if the imminent launch news hasn't confirmed this, despite what people think on the internet, it's not a tablet according to AT&T. No EFS trickery necessary.

Maroon Mushroom said:
As an AT&T employee, I can also confirm this.
Although this has been well documented for the last couple months.
Right now the best way around it is to backup and then wipe your EFS folder.
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Click to collapse
Not all international IMEI's were affected. I too have an untouched /efs folder, and I haven't run into any issues. Been two weeks so far. The system does however know that I have a GT-N7000 though.

Jade Eyed Wolf said:
Not all international IMEI's were affected. I too have an untouched /efs folder, and I haven't run into any issues. Been two weeks so far. The system does however know that I have a GT-N7000 though.
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AT&T knows what devices we are using. The IMEI is logged every time your phone turns on and connects to a tower. Just because OLAM may show a generic flip phone when you are using an unlocked device doesn't mean that AT&T doesn't really know what it is. They just haven't chosen to tie the two systems together for billing/tracking purposes.
There was a thread on HoFo a few years back where folks were bragging about AT&T having no clue about their unlocked unbranded smartphones while on the $15 MediaNet plan. A CSR posted the link to an AT&T/Cingular website (it was publicly available) where you input either your phone number or the IMEI and it returned exactly what device you were using. So they know.
I'm not convinced it's a huge issue for them either, beyond going after huge data users/tetherers. The percent of customers using unlocked phones on their network is likely tiny. The vast majority of cellular users in the US aren't even aware of unlocked phones and even if they were, most wouldn't pay the upfront costs to buy one. De la Vega said as much in the Engadget interview a couple of years ago. This is a problem for enthusiasts only. As much as AT&T gets maligned in the press (mostly due to the old iPhone/network issues which I'm convinced were 100% the fault of the iPhone and it's lousy "air interface"), I'm impressed that they took care of this issue with the unlocked Notes and the incorrect IMEIs so quickly. They really had no reason or incentive to do so, especially with their own version of the Note coming so quickly thereafter.

dwboston said:
AT&T knows what devices we are using. The IMEI is logged every time your phone turns on and connects to a tower. Just because OLAM may show a generic flip phone when you are using an unlocked device doesn't mean that AT&T doesn't really know what it is. They just haven't chosen to tie the two systems together for billing/tracking purposes.
There was a thread on HoFo a few years back where folks were bragging about AT&T having no clue about their unlocked unbranded smartphones while on the $15 MediaNet plan. A CSR posted the link to an AT&T/Cingular website (it was publicly available) where you input either your phone number or the IMEI and it returned exactly what device you were using. So they know.
I'm not convinced it's a huge issue for them either, beyond going after huge data users/tetherers. The percent of customers using unlocked phones on their network is likely tiny. The vast majority of cellular users in the US aren't even aware of unlocked phones and even if they were, most wouldn't pay the upfront costs to buy one. De la Vega said as much in the Engadget interview a couple of years ago. This is a problem for enthusiasts only. As much as AT&T gets maligned in the press (mostly due to the old iPhone/network issues which I'm convinced were 100% the fault of the iPhone and it's lousy "air interface"), I'm impressed that they took care of this issue with the unlocked Notes and the incorrect IMEIs so quickly. They really had no reason or incentive to do so, especially with their own version of the Note coming so quickly thereafter.
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Not that it affects me directly, yet, but as an unlimited data user, I really do dislike US carriers' move towards tiered data policies and throttling, at least in principle. That said, I guess I'm not really opposed to it as long as it is merely a stop-gap solution to buy them some time while they simply focus on upgrading their capacity in order to be capable of managing the ensuing tsunami of high-volume mobile data users.
I guarantee that if carriers (not just AT&T) re-introduced unlimited data access devoid of any kind of throttling and so forth, the "top 5% of data users" figure would jump significantly, especially with LTE. More and more, wireless carriers are becoming common ISP's, and voice and text features are getting less important to people as the importance of data rises in the general public.
Personally, I think the best solution for consumers would be service bought and paid for through Google or Apple or RIM or Nokia, but on carrier agnostic devices.
Think about it this way:
Imagine you buy a Google Nexus device, and rather than paying VZW, or Sprint, or AT&T, or T-Mobile for your service, you pay Google instead. Google would in turn have service agreements with the carriers, so you wouldn't have direct interaction with them anymore. And now, your phone simply connects to whatever network is providing you the best service in any particular area, whether it be any of the carriers mentioned above, or maybe even to just a WiFi hotspot, and the transition to and from all those different carriers and technologies would be totally transparent to the user. It'd be like the ultimate MNVO!
Republic of Wireless is already headed in this direction, and it would be amazing to see it gain some traction and get even bigger!

Jade Eyed Wolf said:
Not that it affects me directly, yet, but as an unlimited data user, I really do dislike US carriers' move towards tiered data policies and throttling, at least in principle. That said, I guess I'm not really opposed to it as long as it is merely a stop-gap solution to buy them some time while they simply focus on upgrading their capacity in order to be capable of managing the ensuing tsunami of high-volume mobile data users.
I guarantee that if carriers (not just AT&T) re-introduced unlimited data access devoid of any kind of throttling and so forth, the "top 5% of data users" figure would jump significantly, especially with LTE. More and more, wireless carriers are becoming common ISP's, and voice and text features are getting less important to people as the importance of data rises in the general public.
Personally, I think the best solution for consumers would be service bought and paid for through Google or Apple or RIM or Nokia, but on carrier agnostic devices.
Think about it this way:
Imagine you buy a Google Nexus device, and rather than paying VZW, or Sprint, or AT&T, or T-Mobile for your service, you pay Google instead. Google would in turn have service agreements with the carriers, so you wouldn't have direct interaction with them anymore. And now, your phone simply connects to whatever network is providing you the best service in any particular area, whether it be any of the carriers mentioned above, or maybe even to just a WiFi hotspot, and the transition to and from all those different carriers and technologies would be totally transparent to the user. It'd be like the ultimate MNVO!
Republic of Wireless is already headed in this direction, and it would be amazing to see it gain some traction and get even bigger!
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Click to collapse
I agree it would be fantastic. The US wireless carriers are deathly afraid of becoming dumb pipes. It's their own fault they haven't managed to come up with a value-added service beyond the network itself.
I think it's more likely that Google does something like buy T-Mobile and combine that network with Google's fiber optic network to get nationwide coverage. It's unlikely, but one can dream right?

Note vs 7.7 on ATT, opinions welcomed

So ATT is advertizing as having the Note and on the commercial is states the device as being a phone and a tab, so why will they not allow the 7.7 to run on their system the same way? I am not an ATT customer but if i were and had both devices i would be extremelly upset if they were giving me a hard time with the 7.7. Please share your thoughts.
Sent from my GT-P6800 using xda premium

adinis78 said:
So ATT is advertizing as having the Note and on the commercial is states the device as being a phone and a tab, so why will they not allow the 7.7 to run on their system the same way? I am not an ATT customer but if i were and had both devices i would be extremelly upset if they were giving me a hard time with the 7.7. Please share your thoughts.
Sent from my GT-P6800 using xda premium
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I have both devices on AT&T. No issues using either (both are unlocked and international).
7.7 is my primary daily driver. Note is cool and all, but without ICS, it kinda sucks compared to the 7.7, especially for web browsing.

I used Straight Talk for the Note I had. I also have the 7.7 6800 (WiFi only).
My Razr is my go to phone. The Note is too big for a phone and too small for a tablet IMHO. The Note, to me, was a fun toy and that was about it. Now when the waccom tech comes out for the 7.7/8.9/10.1 Tabs and if they have 3G/LTE/Data capabilities, I think the Note will all but become useless.
I've had quite a few Galaxy Tabs, but the Note just felt cheaply made to me. It was nice don't get me wrong, but nothing like the others I've had. Also the price to play w/ an International Note is not worth it when looking back on it.
I'd get a 7.7 International 3G if I were you. Many people have reported using it w/ AT&T and if you want to use it as a phone just use a bluetooth headset. Save your money and don't buy a Note.
---------- Post added at 09:35 AM ---------- Previous post was at 09:34 AM ----------
Jade Eyed Wolf said:
I have both devices on AT&T. No issues using either (both are unlocked and international).
7.7 is my primary daily driver. Note is cool and all, but without ICS, it kinda sucks compared to the 7.7, especially for web browsing.
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I had the leaked Chinese ROM on my Note and was sorely disappointed with Samsung's TW'd ICS...
RocketROM was better, smoother, clocked higher, etc.

got556 said:
I had the leaked Chinese ROM on my Note and was sorely disappointed with Samsung's TW'd ICS...
RocketROM was better, smoother, clocked higher, etc.
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TBH, I'm not so interested in ICS for using it as a phone on the Note; I want to mod the DPI so that the Note behaves in tablet mode instead. Been doing that with CM9, and I can't go back. I love it! Until there's a fully functioning ICS ROM for the Note that will allow me to run in Tablet mode, I'm sticking to my 7.7. Oh and by fully functioning, I mean everything from S-Pen to MHL, to USB OTG, etc.

The 7.7 would be perfect it it has an S-pen and the note is just an amazing device for drawing and note taking.

To be clear I do have the import 7.7and using straight talk. I wanted to get everybodies opinions on as to why ATT has no issues running their version of the Note as phone and tab but has major issues running the 7.7 which is pretty much the same as Note just bigger size.
Sent from my GT-P6800 using xda premium

adinis78 said:
To be clear I do have the import 7.7and using straight talk. I wanted to get everybodies opinions on as to why ATT has no issues running their version of the Note as phone and tab but has major issues running the 7.7 which is pretty much the same as Note just bigger size.
Sent from my GT-P6800 using xda premium
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I'm not sure what you're talking about here. What major issues do you think people are having by running an unlocked 7.7 on AT&T? I've been doing this since January with no issues whatsoever (apart from having been throttled, but that's neither here nor there).

adinis78 said:
To be clear I do have the import 7.7and using straight talk. I wanted to get everybodies opinions on as to why ATT has no issues running their version of the Note as phone and tab but has major issues running the 7.7 which is pretty much the same as Note just bigger size.
Sent from my GT-P6800 using xda premium
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What are "major issues"? I'm using an unlocked international 6800 on AT&T with no issues at all. Are they sending you messages about not using it or changing your plan?

Jade Eyed Wolf said:
TBH, I'm not so interested in ICS for using it as a phone on the Note; I want to mod the DPI so that the Note behaves in tablet mode instead. Been doing that with CM9, and I can't go back. I love it! Until there's a fully functioning ICS ROM for the Note that will allow me to run in Tablet mode, I'm sticking to my 7.7. Oh and by fully functioning, I mean everything from S-Pen to MHL, to USB OTG, etc.
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Click to collapse
The Chinese Rom w/ 240 DPI was pretty stable for me. And I too don't understand what major issues you think AT&T users are having. Many of us have stated multiple times there are no issues.

There are many people that get messages that their tab is unsupported and need to change plan and stuff like that. The 7.7 is both a tab and a phone so is the Note, so why would the ATT branded version of the Note be OK to use but the 7.7 won't be. I am talking about those that get a sim with voice and data and insert it on the 7.7 and then start getting messages stating they need to change plan but if they use that same sim on an ATT branded Note they will not have that issue. I hope people can understand what I am trying to point out. Why does ATT have an issue with the tab working like the Note.
EDIT : another reason I started this is because there is another thread about ATT blocking the 3G data on their tabs while using an old sim that already has 3G service. I know that their are work arounds to this but I am sure that if that same sim where to be put into the ATT branded Note it would not be a problem so why is it with tab, again the tab and Note are essentially the same device.
Will not try to continue this thread if people are not getting what I am trying to point out.
Sent from my GT-P6800 using xda premium

adinis78 said:
There are many people that get messages that their tab is unsupported and need to change plan and stuff like that. The 7.7 is both a tab and a phone so is the Note, so why would the ATT branded version of the Note be OK to use but the 7.7 won't be. I am talking about those that get a sim with voice and data and insert it on the 7.7 and then start getting messages stating they need to change plan but if they use that same sim on an ATT branded Note they will not have that issue. I hope people can understand what I am trying to point out. Why does ATT have an issue with the tab working like the Note.
EDIT : another reason I started this is because there is another thread about ATT blocking the 3G data on their tabs while using an old sim that already has 3G service. I know that their are work arounds to this but I am sure that if that same sim where to be put into the ATT branded Note it would not be a problem so why is it with tab, again the tab and Note are essentially the same device.
Will not try to continue this thread if people are not getting what I am trying to point out.
Sent from my GT-P6800 using xda premium
Click to expand...
Click to collapse
Mainly, because AT&T doesn't sell the 7.7 but they do sell the Note. That's really it. They're not getting any cash from Samsung when you use the 7.7 on their network. You should be able to add an APN named "Broadband" to your to continue to use data.

Ok, I consider myself to be somewhat of an AT&T expert here, so let me set some things straight:
If you have an unlimited data plan for NON-smartphones ($15/month), then AT&T is likely to get nasty with you.
If you have an unlimited data plan for iPhone, or Blackberry, ($30/month), then AT&T will likely ask you to switch to an unlimited smartphone data plan for the same price, but you can continue to use that with no issues, apart from the throttling woes that ALL grandfathered unlimited users are experiencing.
If you already have an unlimited smartphone plan ($30/month), you should have no issues again, apart from the aforementioned throttling issues.
These legacy unlimited plans should only work with the Phone and the wap.cingular APN's. The Broadband APN shouldn't work, nor should the pta APN (unless you're on an unlimited LTE plan).
The more modern plans (tiered plans) should all work just fine without any issues. The Broadband APN on those plans should only work if you have a tethering add-on.
AT&T is a GSM provider, and as such, to remain GSM compliant, they need to allow unlocked devices to work on their network, whether they like it or not.

Essentially it is all about money and how much they can get out of you.
Sent from my GT-P6800 using xda premium

Jade Eyed Wolf said:
AT&T is a GSM provider, and as such, to remain GSM compliant, they need to allow unlocked devices to work on their network, whether they like it or not.
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Click to collapse
Do the actually dislike it, though? I mean, sure, you don't have to sign a contract to use an unlocked phone, but as long as you're still paying the same monthly service fee as everyone else, why would they care? (Of course if you're abusing the medianet plan, then I can understand them trying to crack down.) They still have a paying customer AND they don't have to pay a phone subsidy to keep you. Being one of only two national GSM carriers in the US, and given that T-Mo requires AWS for much of their 3G coverage, AT&T basically has a lock on you if you want to use the vast majority of unlocked GSM phones.
I just don't see why AT&T would have a problem with this from a corporate policy perspective. Obviously some devices, especially ones that are sort of corner cases like the P6800, will have issues, and their call center people are probably clueless in most cases to help resolve these issues. But you can't logically go from "this device has some issues with AT&T's default network configuration" to "AT&T hates this device and all unlocked devices."

adinis78 said:
To be clear I do have the import 7.7and using straight talk. I wanted to get everybodies opinions on as to why ATT has no issues running their version of the Note as phone and tab but has major issues running the 7.7 which is pretty much the same as Note just bigger size.
Sent from my GT-P6800 using xda premium
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Click to collapse
the major issuses people had was when we tried to use a go-phone sim card in the 7.7 and the data did not work. As far as i know regular att plans work fine and i can confim that tablet data plans work if you care.
Jade Eyed Wolf said:
The more modern plans (tiered plans) should all work just fine without any issues. The Broadband APN on those plans should only work if you have a tethering add-on.
AT&T is a GSM provider, and as such, to remain GSM compliant, they need to allow unlocked devices to work on their network, whether they like it or not.
Click to expand...
Click to collapse
The broadband apn works for tablet specific data plans
teiglin said:
Do the actually dislike it, though? I mean, sure, you don't have to sign a contract to use an unlocked phone, but as long as you're still paying the same monthly service fee as everyone else, why would they care? (Of course if you're abusing the medianet plan, then I can understand them trying to crack down.) They still have a paying customer AND they don't have to pay a phone subsidy to keep you. Being one of only two national GSM carriers in the US, and given that T-Mo requires AWS for much of their 3G coverage, AT&T basically has a lock on you if you want to use the vast majority of unlocked GSM phones.
I just don't see why AT&T would have a problem with this from a corporate policy perspective. Obviously some devices, especially ones that are sort of corner cases like the P6800, will have issues, and their call center people are probably clueless in most cases to help resolve these issues. But you can't logically go from "this device has some issues with AT&T's default network configuration" to "AT&T hates this device and all unlocked devices."
Click to expand...
Click to collapse
You underestimate how much AT&T and most carriers love putting bloatware on your phone. For example most carriers until recently shipped phones with carrier IQ which would not be on your device if it was and unlocked international version.
Another example of carrier changes to stock, my sprint phone, when stock, runs through a sprint proxy and it can jack up media streaming and internet speeds until i remove it

teiglin said:
Do the actually dislike it, though? I mean, sure, you don't have to sign a contract to use an unlocked phone, but as long as you're still paying the same monthly service fee as everyone else, why would they care? (Of course if you're abusing the medianet plan, then I can understand them trying to crack down.) They still have a paying customer AND they don't have to pay a phone subsidy to keep you. Being one of only two national GSM carriers in the US, and given that T-Mo requires AWS for much of their 3G coverage, AT&T basically has a lock on you if you want to use the vast majority of unlocked GSM phones.
I just don't see why AT&T would have a problem with this from a corporate policy perspective. Obviously some devices, especially ones that are sort of corner cases like the P6800, will have issues, and their call center people are probably clueless in most cases to help resolve these issues. But you can't logically go from "this device has some issues with AT&T's default network configuration" to "AT&T hates this device and all unlocked devices."
Click to expand...
Click to collapse
See that's just it though, even though technically I am playing by the rules, in the sense that I am not abusing the medianet plan, and that I am still a loyal paying customer, they still don't like the fact that I am using a tablet as a phone as well, because they're not getting as much money out of me as they could be, and in their eyes, should be.
Think about it. Can you go into an AT&T store right now and buy a tablet from them for anything other than pay-as-you-go? Nope. If you want data on your tablet, and you don't want to pay extra for its own 3G service, then you have to give up unlimited data and get an extra tethering add-on, so you'd have to pay extra that way instead.
AT&T doesn't want you to have a device that simply does it all. That's why they don't mind the Note so much, because frankly, having owned one since November, at the end of the day, it's really just a big Galaxy S2; if you want to do tablet stuff on it, you need a proper tablet, which the 7.7 is.
So here's the thing: By my buying an unlocked 7.7, thereby consolidating a true tablet and a smartphone, and by continuing to pay my $30/month unlimited plan, in AT&T's eyes, I'm effectively cheating them out of either pay-per-use data on one of their own 3G/LTE tablets, or I'm cheating them out of paying for a tiered plan instead, plus a tethering option. So yeah, they don't like that...
If US carriers had no issues with tablet's doubling as phones, then they would have allowed the original tab to keep its phone abilities, and Verizon wouldn't have gimped their version of the 7.7 so as not to be capable of making normal phone calls.
P.S. Let's just say for a moment that I played by their rules even more, and didn't seek any perfectly legitimate loopholes like buying unlocked, and say I buy their 5GB/month tiered plan at $50/month, and let go of my unlimited data at $30/month. That means that I'm locked in for at least $480 more over the course of a new 2 year agreement, and potentially more if I end up paying any overages. Now that's just me, one person. I'm effectively cheating them (in their eyes) out of that money. Imagine if every unlimited data user did that too (and there are millions of them). Now can you see why AT&T would hate to be cheated (in their eyes) out of all that money? No can you see why they hate having to honour service to unlocked devices?
In the end AT&T is still a corporation, so it's all about the money for them. Thus, if by buying an unlocked device you are keeping them from getting more money out you, then by corporate default, they are not going to happy with that.

Masterface7 said:
You underestimate how much AT&T and most carriers love putting bloatware on your phone. For example most carriers until recently shipped phones with carrier IQ which would not be on your device if it was and unlocked international version.
Another example of carrier changes to stock, my sprint phone, when stock, runs through a sprint proxy and it can jack up media streaming and internet speeds until i remove it
Click to expand...
Click to collapse
Carrier IQ sure, but it's being/has already been removed from AT&T devices, so it's no longer relevant. I didn't know about the Sprint proxy thing, but I've never heard of AT&T doing that. As for bloatware, my gut says that people who are knowledgeable enough to buy an unlocked handset from elsewhere are also not dumb enough to *use* AT&T bloatware when they do have AT&T-branded devices, and probably root and get rid of it immediately anyway.
I don't disagree with anything you said, but I don't see it as a compelling reason to try to block out non-AT&T-branded devices. Maybe the AT&T execs do.
Jade Eyed Wolf said:
See that's just it though, even though technically I am playing by the rules, in the sense that I am not abusing the medianet plan, and in the sense that I am a paying customer, they still don't like it because of the fact that I am using a tablet as a phone as well.
Think about it. Can you go into an AT&T store right now and buy a tablet from them for anything other than pay-as-you-go? Nope. If you want data on your tablet, and you don't want to pay extra for its own 3G service, then you have to give up unlimited data and get an extra tethering add-on, so you'd have to pay extra that way instead.
AT&T doesn't want you to have a device that simply does it all. That's why they don't mind the Note so much, because frankly, having owned one since November, at the end of the day, it's really just a big Galaxy S2; if you want to do tablet stuff on it, you need a proper tablet, which the 7.7 is.
So here's the thing: By my buying an unlocked 7.7, thereby consolidating a true tablet and a smartphone, and by continuing to pay my $30/month unlimited plan, in AT&T's eyes, I'm effectively cheating them out of either pay-per-use data on one of their own 3G/LTE tablets, or I'm cheating them out of paying for a tiered plan instead, plus a tethering option. So yeah, they don't like that...
If US carriers had no issues with tablet's doubling as phones, then they would have allowed the original tab to keep its phone abilities, and Verizon wouldn't have gimped their version of the 7.7 so as not to be be capable of making normal phone calls.
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Click to collapse
Yeah this makes sense I suppose. They want to either screw you on a tethering package or a separate tablet data plan, though if you're me you just don't play by the rules and tether without getting caught (please don't notice AT&T). I guess this also explains why people only have issues with tablets or things that seem like tablets (I recall seeing a lot of APN issues for the int'l Note as well).
Personally, I probably wouldn't pay for a data plan for my tab even if couldn't tether--while the tab is pocketable, it makes an uncomfortable bulge (and I don't really want to get into carrying a murse around), so I stick to my GS2 as an actual phone. Plus, 80% or so of my tab use is at home, and if you add in places where there is wifi anyway that's probably more like 95%.
For those of you who have a phone and separate tab data plan, I'm curious: why are you willing to pay an additional $20-$35 every month for tab data? Need a general-purpose hotspot for, say, a laptop? Can't tether to your phone? Laziness/convenience?

teiglin said:
Yeah this makes sense I suppose. They want to either screw you on a tethering package or a separate tablet data plan, though if you're me you just don't play by the rules and tether without getting caught (please don't notice AT&T).
Click to expand...
Click to collapse
Just another reason to buy unlocked. I tether all the time with no issues. Just because they may have removed CarrierIQ, doesn't mean they haven't possibly baked their own monitoring tools into their devices and we just haven't found them yet. (I'm paranoid like that). I mean, I know they could technically do deep packet inspection and figure out that you're tethering anyway, regardless of whether you're using an unlocked device or not, but as a network engineer myself, I know that doing that is VERY resource intensive, and probably not nearly as cost effective for them compared to running a small client-side monitoring tool that alerts them to anomalous user activity.
Not saying they wouldn't possibly perform packet inspection, just saying it's not as likely as monitoring tools of some kind or another.
teiglin said:
Personally, I probably wouldn't pay for a data plan for my tab even if couldn't tether--while the tab is pocketable, it makes an uncomfortable bulge (and I don't really want to get into carrying a murse around), so I stick to my GS2 as an actual phone. Plus, 80% or so of my tab use is at home, and if you add in places where there is wifi anyway that's probably more like 95%.
Click to expand...
Click to collapse
Valid points indeed. In fact, before getting my 7.7, I almost decided on sticking with my GS2 and getting a Prime instead. As you said, WiFi is just about everywhere, and for places where WiFi isn't present, I could have just tethered to my GS2.
At this point, it's a matter of personal preference really. For me, I would much rather have only to carry one device on me than two, even if it does kinda force me into using a murse, which I've actually come to like quite a lot! That's why I went with the 7.7 instead; all-in-one device consolidation.

Jade Eyed Wolf said:
I mean, I know they could technically do deep packet inspection and figure out that you're tethering anyway, regardless of whether you're using an unlocked device or not, but as a network engineer myself, I know that doing that is VERY resource intensive, and probably not nearly as cost effective for them compared to running a small client-side monitoring tool that alerts them to anomalous user activity.
Click to expand...
Click to collapse
Actually, I think the way they're figuring out if users are tethering isn't from any logging utility on the device, but that they are using some kind of pinging utility from their server side. When they get a response with a TTL of a different value than whatever the default is then they can derive that your device is functioning as a router. That's just a guess and I could be totally wrong about the specifics, but I think that they're not really doing deep packet inspection but rather just tracing back requests for internet data and comparing that to the baseline device profiles they have.

Jade Eyed Wolf said:
Just another reason to buy unlocked. I tether all the time with no issues. Just because they may have removed CarrierIQ, doesn't mean they haven't possibly baked their own monitoring tools into their devices and we just haven't found them yet. (I'm paranoid like that). I mean, I know they could technically do deep packet inspection and figure out that you're tethering anyway, regardless of whether you're using an unlocked device or not, but as a network engineer myself, I know that doing that is VERY resource intensive, and probably not nearly as cost effective for them compared to running a small client-side monitoring tool that alerts them to anomalous user activity.
Not saying they wouldn't possibly perform packet inspection, just saying it's not as likely as monitoring tools of some kind or another.
Click to expand...
Click to collapse
It's certainly possible, though I'm pretty sure I've heard of people getting caught on non-AT&T devices, as well as AT&T devices with non-AT&T-based ROMs, so at least in some cases they are performing deep inspection of packets (unless they just send out the effing letters at random, which is certainly plausible given the false positives some people have reported). And really, it's not like I need more reasons to prefer an unbranded device, since AT&T makes their equivalents worse almost every time. Still, I think there are a hundred other threads on these forums with all the various theories about how, when, and why they detect tethering, and I'm sure we have both read a number of them, so it probably isn't worth rehashing all this here.
Jade Eyed Wolf said:
Valid points indeed. In fact, before getting my 7.7, I almost decided on sticking with my GS2 and getting a Prime instead. As you said, WiFi is just about everywhere, and for places where WiFi isn't present, I could have just tethered to my GS2.
At this point, it's a matter of personal preference really. For me, I would much rather have only to carry one device on me than two, even if it does kinda force me into using a murse, which I've actually come to like quite a lot! That's why I went with the 7.7 instead; all-in-one device consolidation.
Click to expand...
Click to collapse
I totally agree that it's about personal preference phone use. If you're liking carrying a murse around, more power to ya, but I'm happier being able to keep everything in my pockets.
Plus, when I am carrying the tab around, I like not having to worry about keeping it charged. I don't treat my GS2 batteries very well because I am always leery of having my phone battery die while I'm out somewhere, especially when I know I'll be tethering or playing games. But I'm really not worried about the lifetime of my $12 Anker batteries; if they don't hold a charge well tomorrow, they're super easy to replace. With the tab, I feel more obliged to take care of the non-replaceable battery--always let it almost fully discharge, not leaving it plugged in too long when fully charged, that sort of thing--and I would find that very inconvenient for my primary device.

WiFi Calling on AT&T

I have looked thru thread after thread for days and cannot seem to enable WiFi calling on my OnePlus 5 on the AT&T network, Does anyone have a clue?

I switched from AT&T to T-Mobile when I got my OnePlus, so I can't say for sure, but I believe AT&T limits WiFi-Calling to certain devices, and even then, only the AT&T variants of those. (Mostly newer and from big name brands e.g. Apple, Samsung, HTC, LG). Since to my knowledge even an unlocked Galaxy s8 won't have WiFi calling on AT&T, it is unlikely that any OnePlus device will ever have that ability.

reffu said:
I switched from AT&T to T-Mobile when I got my OnePlus, so I can't say for sure, but I believe AT&T limits WiFi-Calling to certain devices, and even then, only the AT&T variants of those. (Mostly newer and from big name brands e.g. Apple, Samsung, HTC, LG). Since to my knowledge even an unlocked Galaxy s8 won't have WiFi calling on AT&T, it is unlikely that any OnePlus device will ever have that ability.
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Click to collapse
Yes, I remember reading you can NOT do Wi-Fi calling on att with bring your own device.
Sent from my OnePlus 5 using XDA Labs

MrWilsonxD said:
Yes, I remember reading you can NOT do Wi-Fi calling on att with bring your own device.
Click to expand...
Click to collapse
Le Pro3 is the only device that is BYOD and works on AT&T I believe.

Just another reason TMobile is the real deal

Eric214 said:
Just another reason TMobile is the real deal
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Click to collapse
Yeah, or any of their mvno's!
I was with family today in Anaheim, a highly populated, very modern city I mean Disneyland is there.
My dad has AT&T, I have mint sim (a t mobile mvno) I had near 70-80db signal, he was bouncing between 120 and up.. Had no signal whatsoever for extended periods of time. And with their low band frequency purchase, it's only getting better. It's anecdotal evidence, but still..
While I don't think t mobile offers the best network, I strongly feel they are going to get there in a couple years should they keep this up..
Sent from my OnePlus 5 using XDA Labs

I'm wondering about WiFi texting can the oneplus 5 do it? Also I noticed when in connected to WiFi I can't send any texts.

Att does not allow the 1+5, albeight the technology is there, to do VoWifi or VoLte. They reserve those features for devices solely purchased from Att, ie Only branded devices. If the Le eco does work it out of the box, that's awesome. Don't tell Att that, lol. I got into a huge argument with Att NatCs and filed troubleshooting tickets only to be told, sorry, since it wasn't purchased directly, no work. I have since made the move to TMobile. Im in NJ as a reference. And to be honest, I find the voice quality vastly better to what I had with Att, with hd voice too. I've hit some spots with little to no coverage, usually at a friend's house but my VoWifi kicks in and I have service once again with no issues.
Sent from my ONEPLUS A5000 using Tapatalk

Many retail/unlock mobiles have "Wifi Calling" function but not any menu entry to enable , The APP can check the hidden function and enable it if can use.
https://play.google.com/store/apps/details?id=com.widget7.wifi.calling

ppgirl said:
Many retail/unlock mobiles have "Wifi Calling" function but not any menu entry to enable , The APP can check the hidden function and enable it if can use.
https://play.google.com/store/apps/details?id=com.wikimediacom.wifi.calling
Click to expand...
Click to collapse
Interesting app. But I'm not sure it works.
I install it, on my un-rooted OnePlus 5, then run it - hey! there's a convincing looking setting, for wifi - and so I activate it. But everytime I return to the app, the setting is 'off' again. Does that mean the setting doesn't 'stick' and my phone (running on AT&T) cannot actually use wifi?
Plus, it looks to me as though the app has to remain running (although there's a setting to not display the notification icon, it doesn't seem to 'stick' either).
Ultimately, I cannot seem to get my phone to actually make a wifi call. For this reason, I'm skeptical this app is able to enable wifi calling, on the AT&T network.

I just called ATT.
I want to upgrade to the 5 and i need it to call over wifi as most of the time i'm in a rural situation with no coverage.
The ATT tech support said there would be no problem.

I hate to say it, but they lied (unless there's been a drastic change as-of-late).
Even if you can get them to provision your 5T, it'll only "stick" for a minute or so, and then revert.
AT&T is somewhat "famous" for their lack of BYOD (non-branded) WiFi call/text support. The exception is iOS devices, and a couple of "certified" Android phones; I think the HTC 10 (or maybe it was the 9) was an example, you can probably count these on one hand.

I call At&T today. No changes so far.

AT&T has an issue like this forever, as they do not wish to give that option to all. That is like a drop in profits, and drop in latency and lags. Anyways, too long to explain, but the gist is, they will have loss if they allow full coverage (at least loss on journal entries)..

vdbhb59 said:
at&t has an issue like this forever, as they do not wish to give that option to all. That is like a drop in profits, and drop in latency and lags. Anyways, too long to explain, but the gist is, they will have loss if they allow full coverage (at least loss on journal entries)..
Click to expand...
Click to collapse
BOO... At&t... BOO!

Inconsistent 3G & LTE performance, defective unit?

Don't get me wrong, I love this phone despite the bugs. Software bugs.
However I've a serious issue regarding the 3G/LTE module. 3G/LTE performances are not consistent at all.
Sometimes it goes well (chatting, sending pictures, even testing the speed with a speed test) but other times the connection "hangs" and I'm not able to do anything for seconds or minutes (download pictures from whatsapp, sending text with telegram or open web pages). After that time, the connection seems to work again. When this Is happening, phone is at full signal.
Please note that I never had these issues with all my previous phones (Nexux 5, Nexus 5X, OnePlus 3T) with the same SIM card and under the same conditions (places, time of the day). I've performed all the updates available (software version 4.5.4) and cleaned the cache many times using the recovery.
I'm asking your help: is there some debug feature I can activate in order to see what is happening and understand the problem? Many thanks.

What carrier do you have?
ATT had to load my phone into there system. I'm in Seattle, WA USA
After they did that LTE has been perfect!
Sent from my ONEPLUS A5000 using XDA-Developers Legacy app

Nick James said:
What carrier do you have?
ATT had to load my phone into there system. I'm in Seattle, WA USA
After they did that LTE has been perfect!
Sent from my ONEPLUS A5000 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Since I'm on ATT and I might get a OP5 I gotta ask how you went about this. Because I can see me telling customer service this and them not having the slightest clue what I'm talking about.

atistang said:
Since I'm on ATT and I might get a OP5 I gotta ask how you went about this. Because I can see me telling customer service this and them not having the slightest clue what I'm talking about.
Click to expand...
Click to collapse
Basically you'd call in and ask to register your phone. It's not actually necessary but they do this anyway when you ask for a replacement sim. All they do is get your IMEI off your phone and add it to your account. Though with the 3 it already showed up during use. I don't think it matters much at all. Haven't had an issue with the 5 in Wisconsin, Minnesota or Nevada. I've simply plugged in the sim to this phone and went on my way since day 1.

atistang said:
Since I'm on ATT and I might get a OP5 I gotta ask how you went about this. Because I can see me telling customer service this and them not having the slightest clue what I'm talking about.
Click to expand...
Click to collapse
Just to give you the big picture, I'll include everything that happened when I got my OP5 in terms of registering the phone on AT&T's network...
I got the OP5 and I came from a OPO, so I needed a new nano SIM card. I went to AT&T and they gave me a new sim but they were not able to get LTE signal at all. I was impatient and really didn't want to wait around so the rep and myself came up with excuses on why it wasn't working so I could get out of there. HSPA+ was the best I could get and it was about ~5Mbps up/down and I was happy with that for now.
I got home and decided to call in. Usual phone tree hell with AT&T began but I eventually got a level 2 Android technician. I will note the default values within the phone tree took me to iPhone support. Anyhow, the level two technician verified that my phone was not getting LTE. Furthermore, the device was not registered in the system at all. He gave me two options (which from the sounds of things, he wasn't supposed to do) 1.) I could just deal with the HSPA+ connection and it could take up to 5 days to fully load the phone but my phone would work perfect in terms of service/coverage/data rates (HSPA+) or 2.) He could load a Samsung S7 mock profile to my phone and it would more than likely work fine but don't hold him accountable for it. He said if it were him, he'd go for the S7 mock profile so I went with it.
Immediately I got an LTE signal and he had me reboot my phone. I've zero issues as he figured would happen and everything has been perfect. I got a confirmation text message from AT&T saying my phone will be loaded by July 6th and originally the technician told me around July 14th.
Anyhow, that was just my experience and a good experience at that. Of course, popping a sim out and back into a new phone would be ideal but a non-contracted AT&T device has to get loaded at some point and time I guess, right?
Cheers!

Nick James said:
Just to give you the big picture, I'll include everything that happened when I got my OP5 in terms of registering the phone on AT&T's network...
I got the OP5 and I came from a OPO, so I needed a new nano SIM card. I went to AT&T and they gave me a new sim but they were not able to get LTE signal at all. I was impatient and really didn't want to wait around so the rep and myself came up with excuses on why it wasn't working so I could get out of there. HSPA+ was the best I could get and it was about ~5Mbps up/down and I was happy with that for now.
I got home and decided to call in. Usual phone tree hell with AT&T began but I eventually got a level 2 Android technician. I will note the default values within the phone tree took me to iPhone support. Anyhow, the level two technician verified that my phone was not getting LTE. Furthermore, the device was not registered in the system at all. He gave me two options (which from the sounds of things, he wasn't supposed to do) 1.) I could just deal with the HSPA+ connection and it could take up to 5 days to fully load the phone but my phone would work perfect in terms of service/coverage/data rates (HSPA+) or 2.) He could load a Samsung S7 mock profile to my phone and it would more than likely work fine but don't hold him accountable for it. He said if it were him, he'd go for the S7 mock profile so I went with it.
Immediately I got an LTE signal and he had me reboot my phone. I've zero issues as he figured would happen and everything has been perfect. I got a confirmation text message from AT&T saying my phone will be loaded by July 6th and originally the technician told me around July 14th.
Anyhow, that was just my experience and a good experience at that. Of course, popping a sim out and back into a new phone would be ideal but a non-contracted AT&T device has to get loaded at some point and time I guess, right?
Cheers!
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Did you try rebooting the phone before calling? That is what happened with my Moto X Pure and no one knew what to do at the store. The manager came out and rebooted it and it got LTE and worked fine after that.

atistang said:
Did you try rebooting the phone before calling? That is what happened with my Moto X Pure and no one knew what to do at the store. The manager came out and rebooted it and it got LTE and worked fine after that.
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You mean, did I remember to turn it off and back on again? Yes, we tried that. Haha
It wasn't until the AT&T tech adding the profile to the network that it works. It was instant too.
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